--- title: "Wagepoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Wagepoint the right Payroll solution for you? Explore 289 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/138169/Wagepoint/reviews/" page_type: "reviews" language: "en" --- Wagepoint 4.6 (289) [View alternatives](https://www.capterra.com/p/138169/Wagepoint/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Wagepoint Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews CJ Chris U. J Bookkeeper and Administrative Support in CanadaAccounting, Self-employedUsed the software for: More than 2 years. “Instead of entering hours one by one, I can upload a file and move straight into processing, which saves a noticeable amount of time when dealing with multiple employees.“ April 12, 2026 Michael B Owner and OperatorConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “It’s streamline so many hard to understand things such as proper applied taxes, and deductions to employees paycheques“ March 25, 2026 CJ Chris U. J Bookkeeper and Administrative Support in CanadaAccounting, Self-employedUsed the software for: More than 2 years. “Employees can also access their records and download T4 slips on their own, which helps reduce follow-up questions.“ April 12, 2026 NN Nabil N IT MANAGERComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Not the most feature-rich payroll tool out there but reliable and the learning curve is low, which matters when payroll isn't something you want people making mistakes on.“ April 14, 2026 CJ Chris U. J Bookkeeper and Administrative Support in CanadaAccounting, Self-employedUsed the software for: More than 2 years. “From a client perspective, it is easy for them to review payroll details and approve without confusion, which keeps communication clear and reduces back-and-forth.“ April 12, 2026 NN Nabil N IT MANAGERComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Reporting options are a bit limited and some edge cases around payroll adjustments require more manual work than expected.“ April 14, 2026 NN Nabil N IT MANAGERComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Running payroll is quick once everything is set up and the tax filing handling takes a lot off your plate.“ April 14, 2026 Laura B Senior Director of Human Resources and AdministrationEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “I called and emailed dozens of times between receiving the message on Friday night and our 12pm EDT Tuesday payroll cutoff however NO ONE responded.“ May 19, 2026 ## Showing most helpful reviews Showing 1-25 of 289 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael B. Owner and Operator Construction Used the software for: 1-2 years ### "Which one is so awesome!" March 25, 2026 5.0 As the owner of a fairly young business, I find my way fumbling through things such as payroll. Wagepoint is always there for me with quick responses and graceful guidance It’s streamline so many hard to understand things such as proper applied taxes, and deductions to employees paycheques With automation and emails that keep the entire thing turning with very little effort I recommend it to any Business Owner with employees Pros The nature in which things are taken care of automatically without the need of in-depth knowledge on accounting skills Cons When systems become glitchy, there’s not much you can do about it Although this is a rare occurrence, and I find the system pretty reliable and seamless Review Source OS Olena S. Bookkeeper Accounting Used the software for: 2+ years ### "Very positive experience and appreciation of human communication" June 5, 2025 5.0 My experience with Wagepoint is very positive. I have only good things to say about that platform and especially about their team. Pros I like that there is a human communication any time I need help. I like that they make it easy to reach out any time I have a question. The program itself works well for my needs and needs of my clients. Cons Perhaps I would like to have a bit more reports. It is bit convoluted to have off schedule pay or irregular pay but not too bad. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Wagepoint had Auto-payroll before QuickBooks did and now I have switched a client because of the new verification system QuickBooks are asking for Review Source LF Leanne F. Bookkeeper Construction Used the software for: 2+ years ### "Great for small business, but there is an issue in QC" May 4, 2026 3.0 In the beginning, it was great, no issues. This past experience with incorrect T4s, which cascaded into audits and fines with interest was very upsetting and a deal breaker. We count on Wagepoint to correctly submit to CRA every time and unfortunately this was not the case. Wagepoint did reimburse for accounting fees related to the issue. Pros Ease of submission of source deductions Nice portal for employees Email support is great Very easy to learn to use Cons 2025 year end was a nightmare. Incorrect T4s, incorrect source deductions submitted to CRA causing audits and fines with interest. Alternatives considered [Knit](https://www.capterra.com/p/161597/Knit/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Wagepoint Recommended by previous bookkeeping firm Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Inconsistent source deductions; many errors Review Source Response from Wagepoint June 2, 2026 Hi Leanne — thank you for the kind words about our team, and for being candid about what went wrong at year-end. We've amended the T4s and covered the related accounting fees, and have taken steps on our end to prevent this from happening again. If anything still looks off, please reach out at support@wagepoint.com and we'll take a look with you. JP Julia P. Office Admin, Payroll, Boookeeper Construction Used the software for: 2+ years ### "The best Payroll software so far" December 19, 2024 5.0 In general, we like Wagepoint. We came after using ADP and QB and found out it is better and user-friendly, with easily accessible help Pros User-friendly, fits most of our requirements, cheaper than for example QB, and a very good Help service. Opportunity to create and edit ROE, sending it to Service Canada over Wagepoint. T4/T4A . I like reports - very clear info and easy to find. Cons We still should do manual entry of HST for contractors, variable dues that are calculated as a rate per hour (not per dollar earned). Also, T4/T4A should have all boxes available for use Would be good if Wagepoint showed warnings if w submit T4/T4A without SIN or HST Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Wagepoint Too expensive ($4 per person) and less opportunity for variations in payroll Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) It was ADP- I don't know which one out of variants you offer for response. ADP Reports were difficult to see numbers, many things we couldn't enter, ROE with errors because of specific construction payroll and no opportunity to edit - always call, but also it was difficult to reach the team for help. It was 2020, maybe they improved now. Review Source MA May A. Controller Wholesale Used the software for: 2+ years ### "Our experience with Wagepoint" March 12, 2025 5.0 Our overall experience with Wagepoint has been excellent. I would not hesitate to recommend this service provider. Pros Excellent customer support, software is easy to use and very affordable. Cons I have nothing unfavourable to say about Wagepoint. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Wagepoint Value for money - Wagepoint offered all features we needed at the right price. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Last upgrade to ADP was more expensive and additional features were not of value to us. Review Source JM Julia M. President Security and Investigations Used the software for: 2+ years ### "A great tool for payroll!" July 3, 2021 5.0 It is very helpful with all payroll responsibilities and saves time. Pros I love the user friendly layout and ability to use this anywhere I am. And the customer service is wonderful! They are very helpful, friendly and knowledgeable and any problems are handled very quickly. Cons We have the odd challenge with any changes to the software made by Wagepoint connecting with our QBO software. But these are quickly addressed. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I wanted something that I could use while on the road and not be tied down to the office. Review Source LS Lisa S. Payroll Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Good program and great customer service" March 19, 2025 5.0 Good experience, would recommend. The ease of Autorun is a game changer for payroll. Pros Ease of use. Customer service through email is prompt and a solution is found. Cons Upgrading from 1.0 to 2.0. There was an unexpected task for signing authority to take. There were a few bugs to work out for T4 filing. Having said that, Wagepoint communicated with customers and answered my emails in a timely manner. Switched from [Sage 50cloud Payroll](https://www.capterra.com/p/233316/Sage-50cloud-Payroll/) To streamline the payroll process. Ensure employees have direct deposit and portal to retrieve their payroll correspondence. Review Source AL Angela L. Owner Automotive Used the software for: 2+ years ### "Wagepoint Payroll Service" December 8, 2025 5.0 Wagepoint has simplified all things payroll related. We have saved time and money (from costly mistakes we've made in the past). Well worth the money! Pros Wagepoint calculates and remits payroll deductions automatically, making payroll processing a breeze. It also generates and submits Records of employment and T4s which is a huge time saver! Cons If I am being picky, the one thing I don't like is the customer support process. When you call in you give the details of your issue and then someone has to call you back. Which isn't always convenient. Having said that, all of my issues still have been resolved in a timely matter. Review Source ES Emin S. Owner Dentist Medical Practice Used the software for: 2+ years ### "Wage point - works well for small business with 6-7 meployees" March 6, 2026 5.0 I log in, I punch the hours, and send the payroll. Simple and easy. When I mess up, I ask support and they either fix it or explain to me how to fix it. Pros It does what it supposed to and the support is always within 24 hrs, always complete answers and always helpful. I'm a small business with 6-7 employees Cons I do not have a frame of reference, because it is the only software I used for this and it was set up by my accountant. I am also entry level user and it just works for me. Review Source UP Umanga P. Accounting Construction Used the software for: 1-2 years ### "Thank you for the excellent service and support" March 12, 2026 5.0 Pros I would like to express my full satisfaction with the support I received during the upgrade of our payroll account. The assistance provided was clear, professional, and very helpful throughout the entire process. The team responded promptly to our questions, guided us through the necessary steps, and ensured that everything was completed smoothly. Thank you for the excellent service and support. Cons The time it takes to get contacted for support at sometimes. Lack of flexibility with reports, and customization. Review Source LF Leanne F. Bookkeeper Construction Used the software for: 2+ years ### "Wagepoint rocks!" December 12, 2024 5.0 Have used it for 3 years, very few issues. The only issues I have had, I created. Pros Quick response and solve to my issue. It took less than 3 hours from when I submitted a ticket to full resolve. Cons Would like an option for lump sum amount bonuses Alternatives considered [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Reason for choosing Wagepoint Ease of use, recommended by accounting firm Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Too many issues with QB, incorrect source deductions, platform generated errors (employee owes employer) Review Source JL John L. Owner Construction Used the software for: 1-2 years ### "Great Service" December 22, 2024 5.0 Fantastic service and know how - thank you. Pros Simplistic format that makes doing payroll clean, clear and concise. Thank you! Cons The automatic calculations for the stat holidays is rarely correct. Not a big issue though as I like to do them in a spreadsheet myself anyway. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Wagepoint Ease of set-up, works with QBO and I didn't want all of our information technology in one place. Review Source SL Sandra L. Care Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Wagepoint review " November 14, 2024 5.0 I find wagepoint very user friendly and the staff are great to work with whenever I have needed some assistance. Pros Very prompt with customer service. Always willing to help, and the humor you add just makes it that much better. Cons Journal entries, they are not always entered under the proper GL, maybe something I am doing wrong too, not sure. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We moved to QBO and wanted a more efficient payroll process Review Source JR James R. Controller Construction Used the software for: 2+ years ### "Robust Payroll Solution / Easy to Use" September 6, 2024 5.0 easy to get started, intuitive reporting, great customer support. Lots of great reporting, overall a great experience. Pros I love how easy to use Wagepoint is to use and great reporting capability, great customer support. Cons there was really nothing I didn't like.. Switched from [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/) Sage300 is expensive, not intuitive and poor reporting Review Source DH Denise H. Administrative Officer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Simplify payroll processing" September 17, 2024 5.0 I have been using Wagepoint for nearly two years and the system has been reliable, straightforward and any time I've needed support it has been a great experience. It seems Wagepoint knows how to give their staff members the training and tools they need to be successful. Keep up the good work, Wagepoint! Pros The system easily links to QBO and makes running payroll a much more efficient process. Support staff is amazing! Cons I can't think of anything that needs improvement from a user perspective Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Wagepoint The accounting firm I work with uses Wagepoint and supported my decision to use it Review Source Tracy L. Technology and Operations Manager Accounting Used the software for: 2+ years ### "Wagepoint to the rescue" January 24, 2020 5.0 Great customer service and easy use of product. Pros As an accounting firm that processes payroll for many clients, it's nice to have a payroll software that is easy to use. Our clients love the online portal and we love that employees can update their own personal information. Wagepoint support is great, and helps us with the set-ups that are less straight forward. Thanks to Wagepoint year ends are a breeze. Cons Reporting, I wish list would be that when I find a report that I like that there would be a way to bookmark the report. Also better reporting that shows the remittances made to Quebec and Federal. Right now this all in on report. Also an approval process, so that once I have submitted payroll, that there was a final approval process by the client. Reason for choosing Wagepoint we were already familiar with Wagepoint, and we wanted to standardize a process throughout our clients. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We did not want to be responsible for the source deduction payments on a monthly basis. Review Source Response from Wagepoint February 18, 2020 Hi Tracy, Thanks for the great review. Your feedback on the reports will be shared with the team. Michelle VR Verified Reviewer CEO Information Technology and Services Used the software for: 2+ years ### "Best Payroll processor for Canadian integrated SME" March 25, 2022 4.0 Easy to setup, easy to use (if integrated and hell if you're manually entering payroll data). Pros Takes care of all fiscal matters, ROE, and integrates with Collage & Quickbooks Online. Cons Importing data is ridiculously badly implemented. Logic around hours worked should be improved (defaults to expected work week - holiday or vacation hours). Obscure vacation hour impact leading to potential double pay if not careful. Absolutely requires holding a payroll auxiliary to sanity check Wagepoint. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Wagepoint Desire to automate ROE, deductions, and fiscal reporting. Review Source CI Chimdira I. Legal Operations Associate Legal Services Used the software for: 6-12 months ### "Review of Wagepoint" July 14, 2025 3.0 It was generally okay, i got all my pay details and I could assess my paystub without having to login into my work email. Pros I was able to get email notifications about my paycheck sent to my personal email rather than work email so I could assess my paystubs from anywhere. Cons They sent paystub details pretty late, almost a whole day after my pay had been deposited, which was annoying because I relied on my notifications to let me know when I am paid. Review Source JC Janice C. Owner Insurance Used the software for: 1-2 years ### "Not at this stage in my life!!!" January 22, 2025 5.0 Very frustrating. Once I find another company I will switch so fast. I am not 20, 30, or 50. I need assistance with tech support to get things that need to get done i.e T4’s for my employees. Pros I love that the job is done for me. I love the reminders. Cons I HATE that if you have a questions there is no one to help. Review Source SA Samantha A. Bookkeeper Marketing and Advertising Used the software for: 1-2 years ### "User friendly and excellent help function" October 10, 2024 5.0 Pros The help function is great. My tickets are always handled very quickly. The platform is also very user friendly. Cons It can be quite manual. Also, I would like the opportunity to set start dates for wage changes, etc. but I have to wait until the start of the next pay period. Review Source JG Josee G. Owner Food & Beverages Used the software for: 2+ years ### "Perfect payroll every time! No issue ever!" October 1, 2024 5.0 We have been with Wagepoint for 4 years and are very happy! Pros Very good service, no payroll error. Well organized. Perfect for us and moch more affordable than their competitors. Cons Harder to reach someone to talk to on the phone. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) It was too expensive for a small business. Review Source JP Julia P. Office Admin, Payroll, Boookeeper Construction Used the software for: 1-2 years ### "user-friendly, excellent support. Functional" October 6, 2022 5.0 I am happy with this software so far. And I like easily and quickly reachable support when I need them. Pros I like the clear layout of all functions, including reports. after ADP - it is a relief to use reports here. Flexible in different payment options Cons I'd like the software to add functions: to calculate Union dues automatically based on hours worked (not on the amount of earnings). to calculate HST automatically for contractors To add the option "Vacation" paid to Contractors. Unionized contractors have 10% VacPay - I add it manually every week, together with Unions dues and HST Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Wagepoint recommendations Review Source Response from Wagepoint October 12, 2022 Hi Julia, Thank you very much for your review. We are extremely happy to hear that Wagepoint has made payroll that much easier for you. Whether it's the good, the bad, and everything in between, we care about your feedback and value your insights about how we can do better. Your feedback will be passed into the hands of the correct people so that we can look to improve our platform. MD Matt D. Director Civil Engineering Used the software for: 1-2 years ### "Great for a small business" September 30, 2024 5.0 Pros easy to use, cost effective for a small business. good customer support - had an issue on my end and they made it easy to resolve. Cons Not applicable. Only writing to meet minimum length. Review Source ML Monika L. Certified Professional Bookkeeper/Payroll Compliance Practicioner Accounting Used the software for: 2+ years ### "Best Payroll Service out there!" October 9, 2019 5.0 I can rely on Wagepoint to be able to process payroll efficiently and accurately on a daily basis. If I need help, the support team is there to answer any of my questions and or solve anything that is out of the ordinary. Pros We are a mid-size accounting and bookkeeping firm and payroll is a large part of our services for both Canadian and US payroll. Wagepoint is the most efficient, easy to use, cost-effective and accurate payroll service on the market. The reporting is great and the support team is fantastic! I never have to worry about payroll processing. Our clients love that the employees have their own log on to retrieve paystubs and annual T-slips and W-2 slips. Overall - best quality payroll service out there! Cons None so far and I have used this service over 3 years! Review Source Response from Wagepoint October 16, 2019 Hi Monika, We are beyond delighted that you and your clients are so happy. Payroll is mission-critical and it doesn't have to be a pain. Thank you for sharing your thoughts, Michelle Gary C. Business Operations Manager Recreational Facilities and Services Used the software for: 2+ years ### "Ease of Use" August 23, 2021 5.0 Pros We are a not-for-profit and do not have a wide selection of business professions who have expertise in the various small business departments such as payroll or HR. Wagepoint and their support staff feel like they are those professionals we need and provide outstanding support and service to us. Cons While there are a number of canned reports available to use (for no additional charge), I would like to see more of these reports made available. 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