# Wagepoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Wagepoint the right Payroll solution for you? Explore 288 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138169/Wagepoint/reviews --- Wagepoint 4.6 (288) [View alternatives](https://www.capterra.com/p/138169/Wagepoint/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Wagepoint Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews CJ Chris U. J Bookkeeper and Administrative Support in CanadaAccounting, Self-employedUsed the software for: More than 2 years. “Instead of entering hours one by one, I can upload a file and move straight into processing, which saves a noticeable amount of time when dealing with multiple employees.“ April 12, 2026 Michael B Owner and OperatorConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “It’s streamline so many hard to understand things such as proper applied taxes, and deductions to employees paycheques“ March 25, 2026 CJ Chris U. J Bookkeeper and Administrative Support in CanadaAccounting, Self-employedUsed the software for: More than 2 years. “Employees can also access their records and download T4 slips on their own, which helps reduce follow-up questions.“ April 12, 2026 NN Nabil N IT MANAGERComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Not the most feature-rich payroll tool out there but reliable and the learning curve is low, which matters when payroll isn't something you want people making mistakes on.“ April 14, 2026 CJ Chris U. J Bookkeeper and Administrative Support in CanadaAccounting, Self-employedUsed the software for: More than 2 years. “From a client perspective, it is easy for them to review payroll details and approve without confusion, which keeps communication clear and reduces back-and-forth.“ April 12, 2026 NN Nabil N IT MANAGERComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Reporting options are a bit limited and some edge cases around payroll adjustments require more manual work than expected.“ April 14, 2026 NN Nabil N IT MANAGERComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Running payroll is quick once everything is set up and the tax filing handling takes a lot off your plate.“ April 14, 2026 Laura B Senior Director of Human Resources and AdministrationEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “I called and emailed dozens of times between receiving the message on Friday night and our 12pm EDT Tuesday payroll cutoff however NO ONE responded.“ May 19, 2026 ## Showing most helpful reviews Showing 1-25 of 288 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael B. Owner and Operator Construction Used the software for: 1-2 years ### "Which one is so awesome!" March 25, 2026 5.0 As the owner of a fairly young business, I find my way fumbling through things such as payroll. Wagepoint is always there for me with quick responses and graceful guidance It’s streamline so many hard to understand things such as proper applied taxes, and deductions to employees paycheques With automation and emails that keep the entire thing turning with very little effort I recommend it to any Business Owner with employees Pros The nature in which things are taken care of automatically without the need of in-depth knowledge on accounting skills Cons When systems become glitchy, there’s not much you can do about it Although this is a rare occurrence, and I find the system pretty reliable and seamless Review Source OS Olena S. Bookkeeper Accounting Used the software for: 2+ years ### "Very positive experience and appreciation of human communication" June 5, 2025 5.0 My experience with Wagepoint is very positive. I have only good things to say about that platform and especially about their team. Pros I like that there is a human communication any time I need help. I like that they make it easy to reach out any time I have a question. The program itself works well for my needs and needs of my clients. Cons Perhaps I would like to have a bit more reports. It is bit convoluted to have off schedule pay or irregular pay but not too bad. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Wagepoint had Auto-payroll before QuickBooks did and now I have switched a client because of the new verification system QuickBooks are asking for Review Source SB Sukhbir B. owner Hospital & Health Care Used the software for: 2+ years ### "Run away from wagepoint" May 9, 2025 1.0 Very bad , no direct way to contact someone over phone, all cost cutting . Pros automated , employees have access and can find their stuff with out bothering you. Cons but very bad system , if you need to dig some old info. cant go back beyond 6 months, customer support team is almost nil. they increase price after you sign contract. Very very very bad experience, I will get out at the earliest. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) they moved to monthly subscription model Review Source JP Julia P. Accounting and Payroll Department Admin Construction Used the software for: 2+ years ### "The best Payroll software so far" December 19, 2024 5.0 In general, we like Wagepoint. We came after using ADP and QB and found out it is better and user-friendly, with easily accessible help Pros User-friendly, fits most of our requirements, cheaper than for example QB, and a very good Help service. Opportunity to create and edit ROE, sending it to Service Canada over Wagepoint. T4/T4A . I like reports - very clear info and easy to find. Cons We still should do manual entry of HST for contractors, variable dues that are calculated as a rate per hour (not per dollar earned). Also, T4/T4A should have all boxes available for use Would be good if Wagepoint showed warnings if w submit T4/T4A without SIN or HST Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Wagepoint Too expensive ($4 per person) and less opportunity for variations in payroll Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) It was ADP- I don't know which one out of variants you offer for response. ADP Reports were difficult to see numbers, many things we couldn't enter, ROE with errors because of specific construction payroll and no opportunity to edit - always call, but also it was difficult to reach the team for help. It was 2020, maybe they improved now. Review Source MA May A. Controller Wholesale Used the software for: 2+ years ### "Our experience with Wagepoint" March 12, 2025 5.0 Our overall experience with Wagepoint has been excellent. I would not hesitate to recommend this service provider. Pros Excellent customer support, software is easy to use and very affordable. Cons I have nothing unfavourable to say about Wagepoint. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Wagepoint Value for money - Wagepoint offered all features we needed at the right price. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Last upgrade to ADP was more expensive and additional features were not of value to us. Review Source LF Leanne F. Bookkeeper Construction Used the software for: 2+ years ### "Wagepoint rocks!" December 12, 2024 5.0 Have used it for 3 years, very few issues. The only issues I have had, I created. Pros Quick response and solve to my issue. It took less than 3 hours from when I submitted a ticket to full resolve. Cons Would like an option for lump sum amount bonuses Alternatives considered [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Reason for choosing Wagepoint Ease of use, recommended by accounting firm Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Too many issues with QB, incorrect source deductions, platform generated errors (employee owes employer) Review Source JM Julia M. President Security and Investigations Used the software for: 2+ years ### "A great tool for payroll!" July 3, 2021 5.0 It is very helpful with all payroll responsibilities and saves time. Pros I love the user friendly layout and ability to use this anywhere I am. And the customer service is wonderful! They are very helpful, friendly and knowledgeable and any problems are handled very quickly. Cons We have the odd challenge with any changes to the software made by Wagepoint connecting with our QBO software. But these are quickly addressed. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I wanted something that I could use while on the road and not be tied down to the office. Review Source NB NADIA B. Office Manager Construction Used the software for: 1-2 years ### "Wagepoint Payroll - Awesome Support Team" January 13, 2025 4.0 So far it's provided everything we need to process payroll. Anything I need from them, new codes, etc., is provided immediately. And their guidance in certain areas has been much appreciated. Pros Their Support Team is fabulous. They are extremely quick and responsive. Cons The limitation of the Reports available is frustrating. Some of the reports are lacking in value, but together with others would be good information. Ideally, I'd appreciation an ADHOC report with relatable fields where I can select the fields I want and create & save my own custom version would make this an almost perfect system. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Wagepoint I don't know; was not part of the team at the time. Review Source SJ Stephen J. Manager Accounting Used the software for: 2+ years ### "Thrilled with Wagepoint " February 16, 2025 5.0 Excellent. Terrific customer support team if you ever need help Pros The service, user simplicity, back-end compliance Cons Remembering to save changes on every page Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) better overall integration with govt, and easier for employee statements Review Source LS Lisa S. Payroll Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Good program and great customer service" March 19, 2025 5.0 Good experience, would recommend. The ease of Autorun is a game changer for payroll. Pros Ease of use. Customer service through email is prompt and a solution is found. Cons Upgrading from 1.0 to 2.0. There was an unexpected task for signing authority to take. There were a few bugs to work out for T4 filing. Having said that, Wagepoint communicated with customers and answered my emails in a timely manner. Switched from [Sage 50cloud Payroll](https://www.capterra.com/p/233316/Sage-50cloud-Payroll/) To streamline the payroll process. Ensure employees have direct deposit and portal to retrieve their payroll correspondence. Review Source EG Erin G. Accounting Tech Accounting Used the software for: 6-12 months ### "AMAZING Wonderful" February 24, 2025 5.0 WONDERFUL, if you are unsure of anything you have amazing support, its like having a Wagepoint assistant beside you at all times. Pros The support is AMAZING!!!!! You ask the simplest question and they are instantly on it and make sure you are 100% satisfied. Cons Can be confusing figuring out if you have done what you wanted to and everything is submitted. Alternatives considered [Dayforce Powerpay](https://www.capterra.com/p/198964/Dayforce-Powerpay/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Wagepoint Price and ease to use and support, but mainly price Switched from [Deluxe Payment Exchange](https://www.capterra.com/p/166710/Deluxe-eChecks/) They changed to a new company and it was not user friendly at all Review Source AW Andrew W. Owner Information Technology and Services Used the software for: 2+ years ### "Wagepoint... The very best of the best" January 1, 2025 5.0 About 4-5 years ago, I sought out a company to process my payroll transactions. Out of the many journeys an entrepreneur must struggle through, my payroll processing has never been one of them. Wagepoint to me is the best of the best. Pros Wagepoint is what i consider a premier quality payroll service with a friendly and intuitive portal for completing pay periods. Their customer service and support is where they truly shine. I can't see myself ever going elsewhere. Cons There are no cons. It's unbelievable, but believe it. This company, the culture, the poeple, have been nothing short of awesome all around. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Wagepoint Easier to use and the team is way friendlier. Review Source TH Tara H. Head Chef Hospitality Used the software for: 2+ years ### "Wont need anyone else once you try this" September 16, 2024 5.0 satisfying and just very good set up for me as a beginner and new business. Made it so easy for me Pros fast easy and very simple. help is always there and quickly get back to you. been using it for years now with my food truck business and i wouldnt switch to anyone else. Cons so far nothing i can think of. That says alot. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Cause this was on there when i got it, and then it wasnt. i wasnt going to stay with quickbooks when this was better for me then quick books payroll. cost was better, and the dashboard was easier and better to navigate. Review Source JR James R. Controller Construction Used the software for: 2+ years ### "Robust Payroll Solution / Easy to Use" September 6, 2024 5.0 easy to get started, intuitive reporting, great customer support. Lots of great reporting, overall a great experience. Pros I love how easy to use Wagepoint is to use and great reporting capability, great customer support. Cons there was really nothing I didn't like.. Switched from [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/) Sage300 is expensive, not intuitive and poor reporting Review Source BH Ben H. Operations Manager Construction Used the software for: 2+ years ### "Could not be happier" August 8, 2024 5.0 Amazing. It's one of the best parts of running my business. Makes payroll and anything associated with it a breeze. I've looked at other software programs, but none have as clean and simple user-interface as this. Pros User friendly interface, amazing customer support, super easy tax season prep... the list goes on. I have no formal training in HR, Payroll, or anything like that and with Wagepoint, I don't really need to as any time I have a question about payroll, they are extremely helpful and friendly. PLEASE keep up the great work! Cons Minor things, almost not worth mentioning. Would be nice if WSIB rate was customizable for auto-deductions/remittance to WSIB, if I use this feature we often overpay and then have to stop paying for a while. Being able to get payroll reports based on a single employee instead of the employee group would be great as well. Alternatives considered [Payworks](https://www.capterra.com/p/235453/Payworks/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Wagepoint Recommendation from a friend. Very glad I took the recommend. Review Source SR Susie R. Accounting Manager Accounting Used the software for: 2+ years ### "My Favourite Software" July 31, 2024 5.0 I have been using Wagepoint for as long as it has been around so at least more than 5 years. Their customer service and tech support is outstanding when I need it. Most of the service I needed is not issues with the software, rather support for client issues. There have never been issues with software itself. Pros Wagepoint is easy to set up, easy to navigate, and processes everything for the user compared to other products. No need to file and pay source deductions or calculate WSIB. The customer service is prompt and extremely knowledgeable. Cons It's really hard to say. There are none. Reason for choosing Wagepoint Wagepoint is far more superior and advanced and there are never issues with the software itself. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Too many technical issues with QBO payroll and it does not provide all the features that Wagepoint has. Review Source GK Gerry K. Co-Owner Accounting Used the software for: 6-12 months ### "Service Extraordinaire!" November 4, 2019 5.0 The AWESOME support team provides answers almost instantaneously for any questions or concerns. This type of response and caring are beyond my wildest dreams. Very seldom have I had to wait beyond 24 hours for a response, which may ask for further clarification of the question or it could be the needed answer and action requirements are spelled out for dealing with the problem at hand. Pros Wagepoint is very user-friendly and intuitive. Cons Silly as it may sound.....the pulldown menus....not being able to use the "triangle" and having to just click into the box has played havoc with my mind. There used to be a "knowledgebase" where you could go and easily find a solution to your problem without having to overthink how I need to ask the question to get an answer, before having to send out a note to the support team. This has now gone by way of the dodo bird and quite honestly I feel it should be revived. Reason for choosing Wagepoint Comparing various similar products Wagepoint was the best bang for our clients' hard-earned dollars. Right from the original discussions about the benefits of Wagepoint I was impressed with the quality of people and their knowledgeable responses to any questions and concerns we had. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) QBO did not offer all of the services - ie- paying CRA, ease of setting up ROE's, customer service left wanting in some areas Review Source Response from Wagepoint November 20, 2019 Hi Gerry! Thanks so much for your positive review. In relation to your concern about our knowledge base - we switched systems a few months back, so the KB is now housed at wagepoint.kayako.com. You'll be able to find all our updated articles there for your reference :) We appreciate you being a customer and sharing your feedback! Please reach out if you have additional questions or recommendations. Thanks again! Erika MH Matthew H. Lead Bookkeeper Accounting Used the software for: 2+ years ### "Awesome Software & Customer Service!" May 23, 2025 5.0 Overall experience with Wagepoint, having used a variety of payroll softwares over my career, is that it is an efficient and powerful tool for small-medium sized businesses. Pros Their software is efficient and easy to work with, making it easy to manage payroll for small-medium sized businesses. Where you need additional support the Team at Wagepoint is always responsive and helpful! Cons In Wagepoint 1.0 when you change hours for a salaried employee, it does not automatically recalculate salary, would be nice if it did. Review Source DB Denise B. Manager Cosmetics Used the software for: Less than 6 months ### "Manager at a Medical Clinic " June 12, 2025 5.0 Excellent, emails are promptly returned and dealt with efficiency. I would recommend any small business to use Wagepoint. Pros I have dealt with \[sensitive content hidden\] who is extremely helpful and efficient, an attribute to the company. The customer service is a 10. Cons I really have no negatives for Wagepoint. I have been very happy with their customer service. I find the program is very user friendly. Review Source JG Josee G. Owner Food & Beverages Used the software for: 2+ years ### "Perfect payroll every time! No issue ever!" October 1, 2024 5.0 We have been with Wagepoint for 4 years and are very happy! Pros Very good service, no payroll error. Well organized. Perfect for us and moch more affordable than their competitors. Cons Harder to reach someone to talk to on the phone. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) It was too expensive for a small business. Review Source SA Samantha A. Bookkeeper Marketing and Advertising Used the software for: 1-2 years ### "User friendly and excellent help function" October 10, 2024 5.0 Pros The help function is great. My tickets are always handled very quickly. The platform is also very user friendly. Cons It can be quite manual. Also, I would like the opportunity to set start dates for wage changes, etc. but I have to wait until the start of the next pay period. Review Source FS Franca S. Finance Manager Apparel & Fashion Used the software for: 1-2 years ### "#1 payroll application " July 31, 2024 5.0 The agents are knowledgeable, personable and always available to help Pros The support is exemplary. The app is user friendly and integrated with our tracking system. Cons Nothing really. I've had no issues that weren't resolved Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Wagepoint Because It Seemed easier to use at the time Review Source MV Marcus V. Owner Construction Used the software for: 1-2 years ### "I like Wagepoint" August 5, 2024 5.0 Very user-friendly interface, I only needed one walkthrough with my bookkeeper to understand how to use it. The payroll reminders are useful also. Pros Easy to use, prompt and helpful customer service. Cons The only suggestion I can add to help improve is the addition of 2FA to improve security and/or a code system. There is a lot of important information on Wagepoint and could potentially make it a target for hackers. Review Source RS Rory S. President Oil & Energy Used the software for: 1-2 years ### "The epitome of getting what you pay for" November 4, 2020 1.0 The customer service is atrocious; I have an email chain documenting unimaginable buffoonery. The height of their incompetence would be hilarious on a show like The Office: I emailed to confirm they weren't making tax filings for a quarter (as I was in the process of transitioning to a competent service). They left me a voicemail that unfortunately the filing had already been made because apparently I hadn't clicked the proper toggle on the website, even though I'd requested from customer service several months earlier that the filings be suspended. I asked to have the filings emailed to me immediately to confirm what was filed. They refused, saying it would be posted to my account within a few days (but after the filing deadline, of course). When the filings still weren't posted by then, I asked where they were. Another rep responded that they were under the impression I didn't want the filings made, so they hadn't been done. If I'd like the filing done, they would - but charge me $75 since it was a $0-filing. I called and reached a receptionist who claimed he could only take a message and was unable to transfer me to a human being. Roughly a day later, a 3rd company rep emailed to report they'd made the filing (for free bc of the "confusion" but w/o actually consulting me on how I wanted to handle the situation). When asked how they planned to address the late-filing penalties, they warned that the responsibility for timely filings was "ultimately" mine. Are you kidding me? Pros I was initially attracted to (and eventually chose) this payroll provider for its simplistic cost structure: $22/payroll with all tax filings included. That turned out to be false - if you don't run any payrolls in a quarter, the cost for literally filing a bunch of $0s more than triples to $75. Additionally, I initially liked what I thought was a straightforward and user-friendly interface. That also ended up being false, with the clunky functionality not allowing for granularity such specifying which filings to make in a quarter or personalizing reports. Cons It's incredibly clunky, unable to be personalized and reports seem designed to be confusing and not align with each other. Want to specify that a tax filing not be made with one agency this quarter? Too bad; it's all or nothing. Want to compare quarterly tax filings with payroll reports? Sorry; they're formatted completely differently and unable to be modified. Want just a comprehensive year-end report? Sure, but that'll cost you upwards of $100. Additionally, the reports failed to indicate my corporate FICA contributions, so I almost missed taking that substantial deduction. Reason for choosing Wagepoint anticipated simplicity and perceived minimal cost structure, but of which proved false. Review Source KF Kathy F. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Love this product" November 26, 2021 5.0 Previous to Wagepoint I would use the online government calculator to calculate payroll expenses, never sure I did it right. I would have to do each employee separately and remember all the deductions or codes that applied to them. I then had to e-transfer funds. With e-transfer limits it would take 2 or 3 days to get everyone paid so I have to start on the 12 or 13 of each month and again on the 29 and 30th. This has been heaven. It took a learning curve and a few rough spots. You never know how good customer service is until you need it. They talked through my frustration and always understood how important paying my amazing staff was. They had several options available to them should a mistake happen. This is when I truly knew the type of company I was dealing with. I recommend them because they are there in the good and bad moments. That is true customer service. Pros I love that I can pay my staff in one transaction, the payroll taxes are paid for me and I can break down the different jobs they do to show the hours correctly. Cons I wish that we could show days the staff worked and add the actual charters they did (the name of the place) this would make it better for charter drivers. Same with school runs, if I could put the route and if it was am and pm or just am and the days it would help the drivers see it better. 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