--- title: "Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Pabau the right Medical Practice Management solution for you? Explore 655 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140062/Pabau-CRM/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Pabau 4.7 (655) [View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Pabau Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SS Sushant S SupervisorPharmaceuticals, 11 - 50 employeesUsed the software for: Less than 6 months. “What stands out for me is how it supports training new staff. Once templates and workflows are set up, it gives a clear structure for how things should be done, which makes it much easier for new team members to follow processes correctly.“ May 7, 2026 ER Elsa R OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “The only downside is the e-prescription feature—I wish it could send prescriptions electronically to the pharmacy instead of via fax or email, since most pharmacies don’t check those regularly.“ October 13, 2025 LW Leigh W Practice ManagerCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “The automation features alone have saved our front desk hours every week through appointment reminders, follow-ups, review requests, and marketing campaigns.“ July 7, 2026 lt lorne t nurseHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “the process of setting up can take a little longer than expected due to needing multiple appointments with different departments“ July 7, 2026 SM Steve M DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Our business has grown substantially over this period of time and Pabau has the scope to stick with us as we continue - we now use the system for our membership schemes, lead management, card terminal & multiple sites.“ June 16, 2026 SL Shannon L Director of operationsMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “A little worried about customer support being mostly AI and not being able to get help when I have a patient in front of me.“ June 10, 2026 NF Nicole F Pre-Registration Pharmacy TechnicianPharmaceuticals, 11 - 50 employeesUsed the software for: Less than 6 months. “It has made a clear difference in how organised and efficient the clinic feels day to day. Once everything is set up properly, it really supports both the clinical and admin side, and you can see the impact in how smoothly things run.“ May 11, 2026 BB Brenna B NPMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “It definately takes multiple meetings to get everything set up, I understand why, but it's a lot of time set aside.“ July 7, 2026 ## Showing most helpful reviews Showing 1-25 of 655 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul W. GP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great experience" February 21, 2026 5.0 I cannot recommend Pabau enough, specifically for their onboarding process. From the moment I committed, I felt completely confident that I was in capable hands. I had originally braced myself for days of solo data entry and setup, but the team took that weight off my shoulders entirely. What sets them apart is that they don’t just know their software; they actually took the time to understand my business. The meetings were efficient, and being set up via dedicated Slack channels kept the momentum going and communication seamless. If you're worried about the transition to a new EHR, don't be—Pabau makes it look easy. Pros Exceptional onboarding that exceeded every expectation It’s always a great feeling when a software transition actually feels like a partnership rather than a chore. Pabau definitely leans into that "white-glove" service, and the Slack integration is a great touch—most people don't realise how much that speeds things up. Cons Honestly, I am struggling to find anything I liked least about the service. I expected the transition to a new EHR to be a daunting, solo task that would take days of my time. Instead, the Pabau team provided an exceptional onboarding experience that left me with zero complaints. Their organization, use of Slack for seamless project management, and genuine interest in understanding my business meant that every potential hurdle was cleared before I even noticed it. It is rare to find a company that delivers such a flawless, high-touch setup experience from start to finish. Alternatives considered [WriteUpp](https://www.capterra.com/p/132811/WriteUpp/) Reason for choosing Pabau Software locked well polished and more professional Review Source SP Shital P. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Service" April 23, 2026 5.0 Love all the features and can't wait to put them to goo use. I like that you can start and continue to use other AI systems and link them inthe marketing packages so not really havnig to start from stratch Pros I like that it's easy to use, the support system in place is incredible and you can book sessions to understand topics more Cons nothing really... there's a lot to cover but don't dislike it. I think maybe having 1 account rep to go to would be more beneficial. Switched from [Dentally](https://www.capterra.com/p/153816/Dentally/) We made the switch to enable better managementof the Skin clients and we can specifically manage the track the process Review Source yK yasmeen K. Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "All in one clinic software / but with a learning curve " June 18, 2025 3.0 Generally good in setting up appointments & reminders Great for online bookings and taking deposits Pros Has a lot of useful features I haven’t been using to date •booking system with deposit options . My clinic’s logo and branding appear on forms •SMS/email reminders, aftercare emails, and follow-ups are all automated Cons Repeated outages / inability to access my calendar etc due to technical faults The system is powerful but can feel overwhelming at first, and require assistance to navigate and learn all the features Alternatives considered [Notepad++](https://www.capterra.com/p/185965/Notepad/) Reason for choosing Pabau Specifically tailored for aesthetic clinics Used my other medical colleagues Review Source SL Shannon L. Director of operations Medical Practice Used the software for: Less than 6 months ### "Pabau review" June 10, 2026 5.0 So far, it’s been excellent. We were migrating from another software and the upgrade is amazing- before/afters, streamlining patient follow up! Pros Seamless integration with front office and back office, lead capture, ease of use, integration of AI, marketing efforts and integration for specific services Cons A little worried about customer support being mostly AI and not being able to get help when I have a patient in front of me. Alternatives considered [Aesthetix CRM](https://www.capterra.com/p/10011079/Aesthetix-CRM/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing Pabau All in one software over having to integrate multiple platforms. Getting rid of a lot of different tools- mailchimp, payment system, EMR, patient management, better widgets for website Switched from [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) Medexa was very behind the times, Repeat not user friendly for patients Review Source karen H. Aesthetic Nurse Medical Practice Used the software for: Less than 6 months ### "Starting out with Pabau" February 17, 2026 4.0 Having changed over from one provider to Pabau there is a lot more to offer in order to make digital records easier to manage, however for a small business with 3 staff it has been time consuming and at times very slow in getting set up. The staff have been very supportive and and the support team have been quick to action any requests and issues we have had. Pros excellent staff support in transferring data from previous provide, lots of training given, academy easy to use, patients finding it easy to book appointments and use portal once registered. Lots of ways of informing patients about treatments and what they entail. Ability to prepopulate forms and use AI and Macros Cons Setting up forms and services very long winded and complicated at times. No direct links to individual treatments. Having to earn or buy SMS credits, as a small business this can become very expensive, would be ideal if whatsapp was integrated into system. Not being able to add an editable table into the treatment notes so that on going treatments such as laser settings can be seen on one page and not across all the treatment notes. Alternatives considered [Collums](https://www.capterra.com/p/246186/Collums/) Reason for choosing Pabau i had heard of it before and was unsure of other products available Review Source VR Verified Reviewer Pharmacist Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the best " May 1, 2026 5.0 Amazing so far I’ve only joined a couple of months ago. I’ve been working specifically with \[sensitive content hidden\] who has helped me from scratch. She’s been exceptional; really took time to understand exactly what I need and helped me build just that. \[sensitive content hidden\] has been so patient and has helped me pretty much from a to Z of how to use the software and the features that will benefit me and my clinic specifically. Pros Informative, simple to use and plentiful resource for private clinics. I like how pabau integrates with signature rx specifically Cons Some limitations in questionnaire builds. Not ideal but we go with it. I suppose the other features then compensated for this Alternatives considered [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) Reason for choosing Pabau Price Good Option to go with and I know someone whose used pabau Review Source VR Verified Reviewer Business Operational Manager Medical Practice Used the software for: 1-2 years ### "Great system " March 24, 2026 5.0 Overall, Pabau is a good system for a private clinic, with everything you need all in one system. Any questions or issues i have had, have always been dealt with quickly and efficiently Pros It is ergonomic and easy to use. It has everything you need to run a private clinic all in one place. Cons It can take time to implement suggestions, which is understandable given the number of clients and users Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Pabau There are more relevant features and looked easier to use Review Source SB Seijal B. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Pabau is an excellent Tool" May 30, 2026 5.0 Started off slow as we needed to learn to tool and understand all the mechanics but they have continued to approve the offering and we now love it Pros Pabau is an excellent practice… Pabau is an excellent practice management tool and I would be lost without it Helps me successfully manage my Aesthetics business They are very reactive and the customer service is excellent Cons Lots of different elements to choose from which need learning Otherwise it is excellent for our business Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Pabau Offering is better for our clinic compared to phorest Review Source VR Verified Reviewer Administator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Feature packed with Great support" May 14, 2026 5.0 Great support team, amazing onboarding team. I have always been able to reach out and get help and guidance Pros Value for money, Easy to use, Loaded with features. I have been using pabau for an aesthetics skin clinic and it has been great in support Cons I have not yet fully utilised Pabau, as still using it, however so far I have not expereiced and issue Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Pabau better value for money, better UI and overall great product Review Source SO Sandra O. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Well-informed staff" June 15, 2026 5.0 Overall, I'm still getting accustomed to the Pabau way but most of the processes are streamlined and easy to follow Pros Ease of use, patient management and customer support. The staff have done a great job of explaining features. Cons Time difference between Europe and USA and restriction of support staff time availability which makes it hard to schedule times Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Not user friendly and difficult to streamline processes Review Source NA Norman A. Business Development Manager Medical Practice Used the software for: 2+ years ### "Great integrations and workflows, massively improved Pabau 2" November 4, 2025 5.0 Overall Pabau is great for what you need. when it is flowing through it works wonders, some of the features are amazing for the business, especially the braodcasts, online bookings and so much more. Pros integrated systems - Leads, Online bookings, Pabau Go mobile app for ipads.Flow throughs for patient pathways. Automated systems. Customer tickets to report issues and how quickly they get resolves, The more I use the system on a daily basis the more i get from the Pabau system, just sending a marketing email on broadcast is very easy. Implementing is easy with xero and other apps, follow this up with ticketed customer support that get actioned quickly 24/7 it is amazing. I have also used the community topics folder to recommend what is best to help the system and they have taken some great recommendations. Cons The extras marketing plus, Care plus. using credits for the AI feature and how the system is moving forward with any more plus features to make that extra couples of £££. alomg with the price of the system does add up. Alternatives considered [Columns](https://www.capterra.com/p/253033/Columns/) Reason for choosing Pabau As we were already on Pabau and purchased a 3 year licence. Review Source ZB Zenaida B. Pre-reg Pharmacy technician Pharmaceuticals Used the software for: Less than 6 months ### "Great for managing bookings and improving patient communication" May 8, 2026 5.0 My overall experience has been very positive. It has made daily tasks quicker and more organised, especially when dealing with a high number of patients. It also makes communication with patients much easier, which improves the overall experience for both staff and patients. Pros From a front desk perspective, the biggest benefit is how easy it is to manage bookings and patient communication in one place. The calendar is clear, reminders go out automatically, and it really reduces missed appointments. It makes the day feel a lot more controlled and less stressful. Cons At the start, there are quite a lot of features to explore, but once you understand how everything fits together, it actually becomes very efficient. It’s more about getting familiar with the system rather than any real downside. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We moved from Cliniko because we needed better communication tools and more automation. Cliniko worked well for basic scheduling, but Pabau offered more features that help manage patient interactions and follow-ups more effectively. Review Source AT Asim T. Director Pharmaceuticals Used the software for: Less than 6 months ### "Strong clinical documentation system that supports better patient care" April 30, 2026 5.0 Overall, my experience has been very positive from a clinical point of view. It supports structured consultations, improves record keeping, and helps maintain consistency in patient care. Over time, it becomes an essential part of delivering a professional service Pros As a clinician, what I value most is how clearly patient histories and clinical notes are organised. Everything is easy to access during a consultation, which helps with decision-making and gives a more complete picture of the patient without needing to search through multiple systems. Cons Initially, there’s quite a bit to explore in terms of clinical templates and note structures, but once these are set up properly, they actually become a big advantage because they standardise how consultations are documented. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We moved from Cliniko because we needed more detailed clinical documentation and better integration with other parts of the clinic. Cliniko was simple, but Pabau allowed us to build more structured consultation workflows and maintain more comprehensive records. Review Source SA Sally A. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Overall a positive experience and I like using Pabau" February 9, 2026 5.0 Pros Pabau has a great user interface and appointment scheduling is super easy. The customer support team are incredibly helpful and always try to resolve any issues as quickly as possible. I find it easy to use and set up my own individual features so that my patient management is made much easier. it does get bugs and issues but these are resolved quickly and we are always informed a to how long it may take which is helpful. Cons The initial set up felt intimidating but the staff are helpful and now you can use video screen recording links to help with any problems which means explaining any problems to the staff is so much easier as they can see the issue from the video. Switched from [e-clinic](https://www.capterra.com/p/265938/e-clinic/) too many bugs slow loading and not able to view clinic notes easily Review Source ER Elsa R. Owner Cosmetics Used the software for: 1-2 years ### "Amazing user friendly software " October 13, 2025 5.0 10/10 Pabau is a user-friendly and efficient software that makes managing the clinic so much easier. It offers a wide range of great features for scheduling, patient management, and marketing—all in one place. It’s also reasonably priced compared to other systems, making it a great value for what it provides. Pros Pabau is an amazing all-in-one clinic software that keeps everything organized—patients, bookings, notes, and marketing—all in one place. It’s intuitive, efficient, and a true game-changer for any aesthetic or medical practice. Cons The only downside is the e-prescription feature—I wish it could send prescriptions electronically to the pharmacy instead of via fax or email, since most pharmacies don’t check those regularly. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing Pabau The interface what’s very user friendly. The price was great! It has everything I need it Review Source HH Hamza H. Pharmacy Assistant Pharmaceuticals Used the software for: Less than 6 months ### "Good all-in-one system for clinics, with some areas to improve" April 30, 2026 5.0 Overall, it’s been a positive experience. It’s seeming like it will streamline a lot of our processes and make things more efficient day-to-day once everything is set up properly, it does make running a clinic a lot smoother Pros Overall, I’d say Pabau is a solid system for running a clinic. It brings everything into one place which makes day-to-day work a lot easier, compared to using multiple systems, it’s definitely a big upgrade. Cons Some parts of the system aren’t as intuitive as they could be, so it takes time to learn properly. Also, when something goes wrong, getting support can sometimes take longer than expected without dedicated support available. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We outgrew Cliniko. It’s great for simple clinics, but we needed a more complete system with automation, marketing, and better reporting all in one place. Review Source NN Natalie N. Nurse practitioner Medical Practice Used the software for: 2+ years ### "Great training " May 30, 2025 5.0 I have worked with Pabau for over 6 years. Recently we underwent an upgrade and we had trouble adjusting to the new Programme. Pabau provided us with some online training by \[sensitive content hidden\]. Both were fantastic. They were very patient with us and explained everything clearly and thoroughly and provided us with information on how to utilize the system effectively. No question was too big. Now having completed the training I am confident we can use Pabau to its optimum performance which will optimize our business potential. Thank you. Pros The training provided by Pabau was great. It was done online which meant we could schedule easily to fit in with our business. Cons Struggled with the upgrade but with the training provided I am confident we can optimize the system. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Pabau I liked the features it provided I wanted to have EMR reduce paper workload - optimize time use within the clinic hoped Pabau would do this Switched from [WriteUpp](https://www.capterra.com/p/132811/WriteUpp/) Needed EMR Needed automated reminders / online booking / Review Source kN kerry N. Director Cosmetics Used the software for: Less than 6 months ### "Nice one Pabau!" September 4, 2025 5.0 10/10 so far Special mention to Eve who has scheduled regular one to one meetings with me so far to check my progress and to guide me through the onboarding process. Additionally there are multiple guides/videos to watch to show you how to navigate should you need to refer to these in the future Pros I like that everything you need to run your business is in one place. The patient/client management is easy to use. The whole system is easy to use and navigate. The support I have had from the Pabau team from day one has been great. They are on hand either face to face or via their online chat portal all the time and someone gets back to you within a short space of time. Pabau is not the cheapest online portal but it does provide value for money due to the back up and support you get from the team who are on hand to fix any issues that may arise. You do not feel that you are alone when using Pabau. Cons I am still new to Pabau and so far am really happy with everything. I have yet to find anything that I dislike. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Pabau I liked that everything was in one place I liked the fact that patient information is secure and adheres to GDPR regulations Review Source MM Marin M. Manager Medical Practice Used the software for: 2+ years ### "All-in-One Solution That Simplifies Everything" March 31, 2026 5.0 My overall experience with Pabau has been excellent. It’s made managing daily operations much more efficient and organised, with everything in one easy-to-use system. The features work seamlessly, and it’s really helped save time on admin tasks. Overall, it’s been a reliable and valuable tool that has made a big difference in how smoothly things run. Pros What I like most about Pabau is how easy it makes managing everything in one place. Booking appointments, handling client records, and taking payments all feel really smooth and well-organised. It’s saved me a lot of time on admin, and the automated reminders have helped reduce no-shows. Overall, it just makes running day-to-day operations much simpler and more efficient. Cons Honestly, I haven’t come across any major downsides so far. My experience has been very positive, and everything works smoothly for my needs. Review Source KB Karlyne B. OWNER Medical Practice Used the software for: Less than 6 months ### "AMAZING!! Great EMR system for Medical Spa" April 24, 2026 5.0 My overall experience with Pabau has been very positive. It’s a comprehensive, all-in-one system that has helped streamline my workflow by bringing scheduling, charting, client communication, and payments into one place. Once everything is set up, it makes managing day-to-day operations much more efficient. There is a bit of a learning curve in the beginning, especially when customizing forms and workflows, but the flexibility is worth it. I’ve been able to tailor the system to fit my practice needs, which has made a big difference in organization and overall client experience. Pros What I liked most about Pabau is how all-in-one the system is. It streamlines scheduling, charting, client communication, and payments into one platform, which makes daily workflow much more efficient. I also appreciate the customizable forms and templates, which are especially helpful for tailoring documentation to my practice. The client experience feels elevated as well—with online booking, automated reminders, and easy intake forms. Overall, it helps keep everything organized and reduces the need for multiple systems. Cons One of the main downsides of Pabau is the initial setup and learning curve. Customizing forms, templates, and workflows can feel time-consuming and a bit overwhelming at first. Some features aren’t as intuitive as they could be, which can slow things down when you’re getting started. There are also occasional limitations with customization and integrations, depending on what you’re trying to do, and certain updates or changes can take time to fully implement. Overall, it’s a strong platform, but it does require patience upfront to get everything running smoothly. Review Source KR Kelly-ann R. Facial aesthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Innovative platform" January 22, 2026 5.0 I think Pabau is very innovative and they are always bringing out new things on the platform to make it more user friendly and easier to use. They help you set up everything for your business and are always available for meetings. Pros The customer support is outstanding and being able to provide suggestions for new innovative ideas on the platform Cons There are a few glitches a long the way but there is always someone to get support from at a moments notice. You have to pay more for certain marketing features Review Source UAZ Umair Ali Z. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Mind Blowing" April 16, 2026 5.0 They are fantastic team Effort listen our quires and always get back to us with a relevant suggestions Pros They are very friendly,always approachable, very efficient and informative, They understand the situation very well Cons System get slow down in quite few times,it gets frustrated and we loose our time at the bookings to finalise Review Source TN TuAnh N. Manager Medical Practice Used the software for: 1-2 years ### "Using Pabau from a Clinic's Perspective" May 17, 2025 5.0 Overall, my experience with Pabau has been positive, though there have been some ups and downs along the way. The system is offers a wide range of features that really help streamline day to day clinic operations. While it can be complex at times and there's definitely a learning curve, the support especially from my account manager \[sensitive content hidden\] has made a big difference. He's been consistently responsive, patient, and proactive in helping us get the most out of the platform. Pros The system is comprehensive and highly customisable, which makes it easy to tailor to the specific needs of our clinic. I especially appreciate the seamless integration between patient records, appointments, and communication tools. The support from our account manager, \[sensitive content hidden\] , has also been outstanding, his guidance has made navigating the platform much smoother. Cons The system can feel a bit overwhelming at first due to the sheer number of features and settings. There’s definitely a learning curve, especially for new users. However, with the right training and support (which \[sensitive content hidden\] has been great with), it becomes much more manageable over time. Review Source MH Michael H. Director Medical Practice Used the software for: 6-12 months ### "Very helpful support — clear explanations every step of the way" June 5, 2026 5.0 Pros Excellent customer support. The person I spoke with explained how to use Pabau in a clear, step-by-step manner and was very patient and helpful throughout the meeting. It made learning the system much less overwhelming. Cons It can feel a little overwhelming at first due to the number of features available. A simpler onboarding process or more in-app guidance would have made it easier to get started. Review Source Ganesh K. Surgeon Hospital & Health Care Used the software for: 2+ years ### "Well done Pabau " July 30, 2025 5.0 Has been very good . All members are very professional and thorough with their jobs . Highly recommended. Pros The overall customer care and support is very good . The onboarding process was smooth and well handled. Cons Nothing to note so far to comment . Will be starting to use Pabau shortly and maybe could answer this question after that . Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.