# Pabau Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pabau the right Medical Practice Management solution for you? Explore 643 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140062/Pabau-CRM/reviews --- Pabau 4.7 (643) [View alternatives](https://www.capterra.com/p/140062/Pabau-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Pabau Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Streamlined and intuitive experience 92% positive reviews out of 59 Most users comment ease of use allows efficient navigation, quick adoption, and simplifies daily management tasks. Frequent technical glitches and instability 68% negative reviews out of 59 Some reviewers find bugs and issues cause disruptions, recurring errors, and unreliable functionality, impacting daily operations. Sadiq Q. Practice Owner, 2 - 10 employees. "The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public." Supportive and responsive staff assistance 98% positive reviews out of 40 Reviewers feel staff management is enhanced by accessible, knowledgeable support and effective onboarding, simplifying operations. Robert H. Doctor, 2 - 10 employees. "The staff is very helpful and engaged in making Pabau individualised and tailored to specific business needs." Unclear and costly pricing structure 51% negative reviews out of 47 Some users say pricing involves unexpected fees, expensive add-ons, and confusing payment processes, leading to dissatisfaction. Brett B. Office Manager, 11 - 50 employees. "We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund)." Comprehensive business growth tools 95% positive reviews out of 38 Most reviewers indicate business growth is supported by integrated marketing, organizational features, and adaptability for expanding needs. Shital P. Practice Manager, 51 - 200 employees. "I like that you can start and continue to use other AI systems and link them inthe marketing packages so not really havnig to start from stratch" Slow performance and frequent lag 95% negative reviews out of 21 Most reviewers describe performance and speed as problematic, with slow loading, system lag, and occasional outages disrupting workflow. ## Showing most helpful reviews Showing 1-25 of 643 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul W. GP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great experience" February 21, 2026 5.0 I cannot recommend Pabau enough, specifically for their onboarding process. From the moment I committed, I felt completely confident that I was in capable hands. I had originally braced myself for days of solo data entry and setup, but the team took that weight off my shoulders entirely. What sets them apart is that they don’t just know their software; they actually took the time to understand my business. The meetings were efficient, and being set up via dedicated Slack channels kept the momentum going and communication seamless. If you're worried about the transition to a new EHR, don't be—Pabau makes it look easy. Pros Exceptional onboarding that exceeded every expectation It’s always a great feeling when a software transition actually feels like a partnership rather than a chore. Pabau definitely leans into that "white-glove" service, and the Slack integration is a great touch—most people don't realise how much that speeds things up. Cons Honestly, I am struggling to find anything I liked least about the service. I expected the transition to a new EHR to be a daunting, solo task that would take days of my time. Instead, the Pabau team provided an exceptional onboarding experience that left me with zero complaints. Their organization, use of Slack for seamless project management, and genuine interest in understanding my business meant that every potential hurdle was cleared before I even noticed it. It is rare to find a company that delivers such a flawless, high-touch setup experience from start to finish. Alternatives considered [WriteUpp](https://www.capterra.com/p/132811/WriteUpp/) Reason for choosing Pabau Software locked well polished and more professional Review Source VR Verified Reviewer Pharmacist Medical Practice Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the best " May 1, 2026 5.0 Amazing so far I’ve only joined a couple of months ago. I’ve been working specifically with \[sensitive content hidden\] who has helped me from scratch. She’s been exceptional; really took time to understand exactly what I need and helped me build just that. \[sensitive content hidden\] has been so patient and has helped me pretty much from a to Z of how to use the software and the features that will benefit me and my clinic specifically. Pros Informative, simple to use and plentiful resource for private clinics. I like how pabau integrates with signature rx specifically Cons Some limitations in questionnaire builds. Not ideal but we go with it. I suppose the other features then compensated for this Alternatives considered [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) Reason for choosing Pabau Price Good Option to go with and I know someone whose used pabau Review Source SO Sandra O. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Well-informed staff" June 15, 2026 5.0 Overall, I'm still getting accustomed to the Pabau way but most of the processes are streamlined and easy to follow Pros Ease of use, patient management and customer support. The staff have done a great job of explaining features. Cons Time difference between Europe and USA and restriction of support staff time availability which makes it hard to schedule times Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Not user friendly and difficult to streamline processes Review Source yK yasmeen K. Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "All in one clinic software / but with a learning curve " June 18, 2025 3.0 Generally good in setting up appointments & reminders Great for online bookings and taking deposits Pros Has a lot of useful features I haven’t been using to date •booking system with deposit options . My clinic’s logo and branding appear on forms •SMS/email reminders, aftercare emails, and follow-ups are all automated Cons Repeated outages / inability to access my calendar etc due to technical faults The system is powerful but can feel overwhelming at first, and require assistance to navigate and learn all the features Alternatives considered [Notepad++](https://www.capterra.com/p/185965/Notepad/) Reason for choosing Pabau Specifically tailored for aesthetic clinics Used my other medical colleagues Review Source RW Rochelle W. ARNP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pabau Has Been Great!" March 23, 2026 5.0 So far, I have had an incredible experience. I feel supported and like I am truly receiving what I am paying for and more. Pros I recently started with Pabau and so far their value, customer support, and offerings have checked all of the boxes. I have trials three other EMR systems and Pabau definitely offers more than the others. Cons The only con is that they are a UK based company and I am in the US. They have still worked to ensure that I am taken care of even with the time change. Alternatives considered [Juvonno](https://www.capterra.com/p/187418/Juvonno/)[Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Symplast](https://www.capterra.com/p/178244/Symplast/) Reason for choosing Pabau I ultimately chose Pabau over these other alternatives because of the value and options that were included. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) My original software, CalystaPro, is not listed. They were what I needed for starting out on my own, but as I grew, it not longer provided all of the "must have" options I needed to continue with their product. Review Source SS Sushant S. Supervisor Pharmaceuticals Used the software for: Less than 6 months ### "Helpful system for training staff and maintaining consistency" May 7, 2026 5.0 Overall, my experience has been very positive. It has made onboarding smoother and reduced the need for constant supervision, as the system itself guides users through the correct processes. This has been especially helpful as the team has grown. Pros What stands out for me is how it supports training new staff. Once templates and workflows are set up, it gives a clear structure for how things should be done, which makes it much easier for new team members to follow processes correctly. Cons At the beginning, there’s a lot to take in when learning the system, but that’s mainly because it offers so many features. After a short period of use, it becomes much more intuitive and easier to navigate. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) We switched from Cliniko because we needed a system that could support a growing team. Cliniko was simple, but it didn’t provide the same level of structure for training and maintaining consistency across staff. Review Source VR Verified Reviewer Business Operational Manager Medical Practice Used the software for: 1-2 years ### "Great system " March 24, 2026 5.0 Overall, Pabau is a good system for a private clinic, with everything you need all in one system. Any questions or issues i have had, have always been dealt with quickly and efficiently Pros It is ergonomic and easy to use. It has everything you need to run a private clinic all in one place. Cons It can take time to implement suggestions, which is understandable given the number of clients and users Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Pabau There are more relevant features and looked easier to use Review Source BB Birju B. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great CRM system for any aesthetics clinic" May 27, 2026 5.0 Great. The support is fantastic, and although there are system upgrades which can alter the look sometimes, these enhances makes the system so much better. Pros We’ve had a fantastic experience using Pabau at The Beauty Alchemist. The system has helped streamline our patient journey, bookings, consultations and communication all in one place, making day-to-day clinic management far more efficient. The platform feels modern, intuitive and continually evolving, and the support from the Pabau team has been excellent throughout. It’s become a key part of helping us deliver a professional, seamless and high-end patient experience within our aesthetics, skincare and wellness clinic. Cons Some initial input required which can take time but is required at the start of the journey and a necessity. Review Source MH Michael H. Director Medical Practice Used the software for: 6-12 months ### "Very helpful support — clear explanations every step of the way" June 5, 2026 5.0 Pros Excellent customer support. The person I spoke with explained how to use Pabau in a clear, step-by-step manner and was very patient and helpful throughout the meeting. It made learning the system much less overwhelming. Cons It can feel a little overwhelming at first due to the number of features available. A simpler onboarding process or more in-app guidance would have made it easier to get started. Review Source JL Jen L. Director Hospital & Health Care Used the software for: Less than 6 months ### "Excellent Product" July 1, 2026 5.0 From my initial demo call to onboarding the experience has been positive. the team are supportive, knowledgeable and professional. Pros User experience, customer journey and automation options. The system is intuitive and has multiple integration options Cons I am new to the platform and have had no issues so far. I'd rather not pay for a card terminal but that's about all Review Source RZ Raisa Z. Clinic Manager Consumer Services Used the software for: 2+ years ### "great addition to smoothly running business " February 4, 2026 5.0 easy diary management, good for patient record and concern forms, straightforward to use, helpful marketing features Pros Easy to use and and good support from the team during the set up and ongoing. Covers all areas of running business at good price point. Cons very slow at times and often comes up with issues. occasionally it is difficult to find the patient using telephone number Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Pabau previously used phorest and I find pabau easier Switched from [R4 Enterprise](https://www.capterra.com/p/139588/R4/) it was outdated not really suitable to our business Review Source SA Sally A. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Overall a positive experience and I like using Pabau" February 9, 2026 5.0 Pros Pabau has a great user interface and appointment scheduling is super easy. The customer support team are incredibly helpful and always try to resolve any issues as quickly as possible. I find it easy to use and set up my own individual features so that my patient management is made much easier. it does get bugs and issues but these are resolved quickly and we are always informed a to how long it may take which is helpful. Cons The initial set up felt intimidating but the staff are helpful and now you can use video screen recording links to help with any problems which means explaining any problems to the staff is so much easier as they can see the issue from the video. Switched from [e-clinic](https://www.capterra.com/p/265938/e-clinic/) too many bugs slow loading and not able to view clinic notes easily Review Source NN Natalie N. Nurse practitioner Medical Practice Used the software for: 2+ years ### "Great training " May 30, 2025 5.0 I have worked with Pabau for over 6 years. Recently we underwent an upgrade and we had trouble adjusting to the new Programme. Pabau provided us with some online training by \[sensitive content hidden\]. Both were fantastic. They were very patient with us and explained everything clearly and thoroughly and provided us with information on how to utilize the system effectively. No question was too big. Now having completed the training I am confident we can use Pabau to its optimum performance which will optimize our business potential. Thank you. Pros The training provided by Pabau was great. It was done online which meant we could schedule easily to fit in with our business. Cons Struggled with the upgrade but with the training provided I am confident we can optimize the system. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Pabau I liked the features it provided I wanted to have EMR reduce paper workload - optimize time use within the clinic hoped Pabau would do this Switched from [WriteUpp](https://www.capterra.com/p/132811/WriteUpp/) Needed EMR Needed automated reminders / online booking / Review Source MM Marin M. Manager Medical Practice Used the software for: 2+ years ### "All-in-One Solution That Simplifies Everything" March 31, 2026 5.0 My overall experience with Pabau has been excellent. It’s made managing daily operations much more efficient and organised, with everything in one easy-to-use system. The features work seamlessly, and it’s really helped save time on admin tasks. Overall, it’s been a reliable and valuable tool that has made a big difference in how smoothly things run. Pros What I like most about Pabau is how easy it makes managing everything in one place. Booking appointments, handling client records, and taking payments all feel really smooth and well-organised. It’s saved me a lot of time on admin, and the automated reminders have helped reduce no-shows. Overall, it just makes running day-to-day operations much simpler and more efficient. Cons Honestly, I haven’t come across any major downsides so far. My experience has been very positive, and everything works smoothly for my needs. Review Source Mike R. CEO, CFO Medical Devices Used the software for: Less than 6 months ### "Continually lighting the way for this small but mighty practice" August 3, 2025 5.0 Excellent. Focused (even when I was sleep deprived, finding funding, and trying to conduct the grand symphony of tasks related to opening up a new practice). The best practices shared and the guidance given by Pabau were, and continue to be, a vital source of direction in a completely new territory. Pros Friendly from the start, started me step-wise in understanding their very user friendly interface. Our calls were professional and efficient, but always maintained an unmistakable humanity to them. Huge shout out to \[sensitive content hidden\] for the strategic guidance and sage methods of presenting our offerings in ways I had not even thought of. And of course, humongous props to \[sensitive content hidden\] for understanding our product from the onset, making erudite suggestions about how we should structure our EMR to maximize efficiency/minimize data entry. When we had deadlines materialize out of nowhere (things tend to happen like that when you're starting your own practice, I've come to \[painfully\] find out) he would find a way to fit me into his tight schedule to solve the issue swiftly and efficiently; at times, speaking directly to my web designer to expedite the process. I see i'm supposed to mention bugs and issues above. So far? Smooth sailing with no perceivable snags. Cons Surprisingly, the only thing that was somewhat needlessly psychedelic was some of the onboarding where if you couldn't meet at a very early hour, you'd have to cater what Pabau's main conference calls at 1 AM due to the vast differences in time zones. Review Source KB Karlyne B. OWNER Medical Practice Used the software for: Less than 6 months ### "AMAZING!! Great EMR system for Medical Spa" April 24, 2026 5.0 My overall experience with Pabau has been very positive. It’s a comprehensive, all-in-one system that has helped streamline my workflow by bringing scheduling, charting, client communication, and payments into one place. Once everything is set up, it makes managing day-to-day operations much more efficient. There is a bit of a learning curve in the beginning, especially when customizing forms and workflows, but the flexibility is worth it. I’ve been able to tailor the system to fit my practice needs, which has made a big difference in organization and overall client experience. Pros What I liked most about Pabau is how all-in-one the system is. It streamlines scheduling, charting, client communication, and payments into one platform, which makes daily workflow much more efficient. I also appreciate the customizable forms and templates, which are especially helpful for tailoring documentation to my practice. The client experience feels elevated as well—with online booking, automated reminders, and easy intake forms. Overall, it helps keep everything organized and reduces the need for multiple systems. Cons One of the main downsides of Pabau is the initial setup and learning curve. Customizing forms, templates, and workflows can feel time-consuming and a bit overwhelming at first. Some features aren’t as intuitive as they could be, which can slow things down when you’re getting started. There are also occasional limitations with customization and integrations, depending on what you’re trying to do, and certain updates or changes can take time to fully implement. Overall, it’s a strong platform, but it does require patience upfront to get everything running smoothly. Review Source VR Verified Reviewer Founder and Nurse Prescriber Medical Practice Used the software for: Less than 6 months ### "Highly recommend " October 29, 2025 5.0 Overall, a great experience with both the system and the team behind it. Easy to navigate and an easy set up experience! Pros Pabau is an excellent, user-friendly system that’s incredibly easy to navigate, even for those new to clinic management software. The platform’s layout is intuitive, and the features are clearly designed. What stood out most was the outstanding customer support - the team was responsive, knowledgeable, and went above and beyond to accommodate my busy schedule throughout the onboarding and training process. Their guidance made the transition seamless, and I always felt supported at every stage. Cons It isnt necessarily a negative but the on-boarding process is very in-depth and detailed, which is great for ensuring everything runs smoothly later on. However, it would have been helpful to know in advance how many onboarding calls and configuration steps were involved so I could plan my time accordingly. That said, the system works really well and the on-boarding sessions were very useful. Review Source KR Kelly-ann R. Facial aesthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "Innovative platform" January 22, 2026 5.0 I think Pabau is very innovative and they are always bringing out new things on the platform to make it more user friendly and easier to use. They help you set up everything for your business and are always available for meetings. Pros The customer support is outstanding and being able to provide suggestions for new innovative ideas on the platform Cons There are a few glitches a long the way but there is always someone to get support from at a moments notice. You have to pay more for certain marketing features Review Source VV Valentina V. ANP Health, Wellness and Fitness Used the software for: 2+ years ### "Pabau Has Streamlined My Clinic & Elevated My Patient Journey" July 30, 2025 5.0 Overall, I’m really happy with Pabau. As a medical practitioner running my own clinic, it gives me the structure I need to manage clinical documentation, financials, and patient communication all in one place. Their team have been great in supporting me with setup and custom requests, and I love how it keeps my practice organised and professional. Pros Pabau is incredibly comprehensive — it combines bookings, patient records, invoicing, consent forms, marketing, and finance into one streamlined platform. The automated reminders, form linking, and loyalty tracking make it perfect for a medical aesthetics business like mine. The support team is also responsive and really invested in helping you succeed. Cons There is a bit of a learning curve, especially when it comes to navigating the financial dashboard and customising templates. It can take time to understand where to find the most accurate reports, but once you're familiar with the system, it becomes much easier. Review Source NF Naomi F. Nurse Medical Practice Used the software for: 1-2 years ### "Pabau Experience " November 17, 2025 5.0 Very good overall experience with the team and with the system itself. I have been using Pabau for 2 years now and the team have supported with throughout. Pros The customer support is great, they are easily contactable and responsive, any issues are resolved quickly. The system itself does a lot for you when you utilise its features. Your dedicated team are amazing at meeting you to set everything up so you can make the most of the whole system, but also great at continued development and growth. Pabau is quite a logical system so when navigating it’s easy to use. Cons Some processes can have many steps which if you’re not familiar with can take time getting used to. But once you start spending time on the system the processes are logical. Review Source FK Fazia K. Owner, Clinical Director, RN Health, Wellness and Fitness Used the software for: Less than 6 months ### "Highly intuitive and perfect for start ups and beyond" April 2, 2026 5.0 Starting a new business is overwhelming, but Pabau has taken a huge burden off my shoulders. It is incredibly easy to use, even with the vast amount of features available. Having everything in one spot gives me such a peace of mind and has made me feel significantly less stressed. For a new business, affordability is key, and Pabau delivers great value. What really stands out is the support - the walkthrough has been fantastic, and they truly guide you through everything step by step. I highly recommend it to anyone - starting up or established as I can see myself using this for a long time to come. Pros Ease of use, support, set up, affordability, number of features, the education and resources provided Cons At this time, I have not used it long enough to find the cons just yet. So far the system, resources, support has been great! Review Source VW Vicky W. Nurse Cosmetics Used the software for: 1-2 years ### "Payment system " November 3, 2025 5.0 Quick, easy and explained well Helpful and would recommend for any medical professional in need of a good system Pros Quick and simple and easy to install Telephone call simple and all questions answered Bryan very helpful on installing new payment device Cons Can be slow at times Card machine can take a while to confirm payment has been taken No other concerns Review Source TB Tricia B. Aesthetic Practitioner Medical Practice Used the software for: 1-2 years ### "Query removing client cancellation option" September 8, 2025 5.0 Quick and efficient. My query was resolved with screen shot to follow on my email. All sorted happy with outcome. Pleasant interaction. Pros Great customer support. Response quick and easy to follow to sort the query out. Easy interface screen shot v helpful. Cons Nothing liked interactive service and ability to detail query so enabled a positive response and ease of access on my outlook account. Review Source EJ Emily J. Aesthetics Cosmetics Used the software for: 1-2 years ### "Excellent!" June 10, 2025 5.0 Wonderful. Very grateful for the Pabau support and how this is reflected with my account. Friendly, personalised. Pros \[sensitive content hidden\] is very knowledgeable and efficient. He knew exactly how to help with my Pabau account and was very friendly. It was so helpful to have had this support, and thrilled with the results. He was able to guide me through the process so well, and inform regarding every section and question I had. I was very encouraged and grateful for his help. Cons No cons with this service. Only positive things to say. Efficient, helpful and kind team members who know how to help. Review Source KH Kate H. Nurse practitioner Medical Practice Used the software for: 2+ years ### "Super helpful " August 1, 2025 5.0 I have had the opportunity of a digital meeting with \[sensitive content hidden\] from Pabau. This has proved to be incredibly useful in sorting out my systems management and Hopefully stream lining my work process It has even had the effect that j want to do more !! Pros The attempt at trying to help Me sort out my systems management To make it a more useable and workable system Cons That these were an issue in the first place That being said they have created a new app and there will always be bugs Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.