# Crewhu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Crewhu the right Employee Recognition solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140426/CrewHu/reviews --- Crewhu 4.9 (98) [View alternatives](https://www.capterra.com/p/140426/CrewHu/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Crewhu Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews Godwin M Statistical AnalystBanking, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “With the tool we were able to solve the problem of not having motivated staffs. With the staff motivated we are able to scale up our productivity significantly.“ August 19, 2023 Godwin M Statistical AnalystBanking, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “No feature of the tool that i have found not to be fun to use.“ August 19, 2023 Godwin M Statistical AnalystBanking, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “With the tool we are able to award the best performing employees with incentives and recognition.“ August 19, 2023 DA David A Proactive Services ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I feel like the Café Feed is designed for big TVs cause it’s all way too big. “ September 1, 2021 Cecilia M Data AnalystResearch, 201 - 500 employeesUsed the software for: 1-2 years. “We were using the tool for employee recognition and awarding the best performing employee. “ October 16, 2023 MC Misty C Vice President Computer Networking, 11 - 50 employeesUsed the software for: More than 2 years. “I have found that trying to do the competitions set up can be a bit difficult.“ June 8, 2021 Cecilia M Data AnalystResearch, 201 - 500 employeesUsed the software for: 1-2 years. “With the ease of use and implementation, the tool gives you the best in managing engagement with employees.“ October 16, 2023 LC Lizzie C Marketing ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “This means I can only get bucks from people within the company, so that limits the amount of bucks that I'm receiving.“ March 30, 2021 ## Showing most helpful reviews Showing 1-25 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris D. Vice President Information Technology and Services Used the software for: 2+ years ### "Transformative Software" March 15, 2021 5.0 This product has some of the best support of any vendor we use. Pros The badge system has enabled us to reinforce our core values by making them visible in daily activities. Cons I feel a few more features could be added to our price point. Review Source PF Paul F. Director of Service Delivery Information Technology and Services Used the software for: 2+ years ### "Say Crewhu if you want more than just CSAT!" March 8, 2021 4.0 Crewhu has been a very valuable product for us since the start. One of the best things about Crewhu is the support team. Very responsive and very helpful in working through any issues that may come up. I have seen the product evolve and create new features over the years, and I am excited to see what else they can do in the future. Pros Best thing about Crewhu is the various features it offers. In addition to CSAT survey system that integrates with Connectwise, it has a robust badge/peer recognition system, NPS, and gamification contests to incentivize productivity and goals. This is all tied to a reward system that can be used to redeem prizes such as gift cards and other items. Even has bright gauge integration to report data from crewhu. Cons While there is a lot to love about Crewhu I do think some easier could be easier to configure and manage. NPS is more of a manual process than I would like. I would also like to see tighter integration when pulling metrics from CW or other platforms. Alternatives considered [SmileBack](https://www.capterra.com/p/178951/SmileBack/) Reason for choosing Crewhu Did not compare Review Source FC Fung C. vCIO Information Technology and Services Used the software for: 1-2 years ### "Team Report" April 5, 2021 4.0 Very simple way to get people involved. I like how easy it is to send and receive points Pros I like how easy it is to give points to people on my team Cons None so far. Maybe better looking faces? Review Source BF Brittany F. HR/Finance Assistant Information Technology and Services Used the software for: 2+ years ### "Great product" March 8, 2021 5.0 Crewhu is a great way to have your clients/customers give you feedback. I love being able to give recognition to our employees and even fun contests! I also love the customer service for Crewhu. Best by far from other vendors I work with. Pros I really like the badges! Being able to customize badges and give them to co-workers is great. You feel good for giving them the acknowledgement they deserve for something, and they can use the badge points to get a prize! I also love the customer service for Crewhu! Always fast at responding, and always there to help! Cons I am not in charge of purchasing this software, but it has been a struggle to upgrade to the awesome features we would like to have. The price is a little high for our company, but would love to do more with Crewhu! Reason for choosing Crewhu I was not involved in this decision, and it was before I took over as admin for this product, but I know the \[SENSITIVE CONTENT HIDDEN\] of the company has seen Crewhu at many events and conferences over the years and was impressed with what could be done with Crewhu! Review Source MC Misty C. Vice President Computer Networking Used the software for: 2+ years ### "Can't go wrong" June 8, 2021 5.0 It was a super smooth transition. I loved how easy it has been to ease new team members into the use of the program. We love using it. Thank you, CrewHu! Pros I love how we can recognize each other and be an encouragement daily. I love how it allows our clients to also be an encouragement. I’ve seen how it builds someone up and it allows us to make a group email congratulating in recognition. Cons I have found that trying to do the competitions set up can be a bit difficult. It took some time, but then I was able to figure it out. Review Source NW Nelson W. Senior Engineer Information Technology and Services Used the software for: 1-2 years ### "Crewhu keeps us in touch" March 9, 2021 5.0 I am not involved with the maintenance and implementation, but I understand that it was pretty easy to setup. The rating system is simple and effective. It has really helped our customers communicate their satisfaction with our work. In cases where there was truly a misstep, it helps us respond quickly to resolve any problems with our service. Pros I really like the fact that our customers can rate our service with just a few clicks of the mouse. We use Crewhu to evaluate our customers satisfaction level with the services we provide. Our management uses this as a gauge to make sure our customers are receiving a high level of service. The interface is widely accepted by our client base and used daily to evaluate our performance. Cons I guess the only drawback is not really Crewhu's fault. Sometimes a user will not get the graphics downloaded and choose the wrong option. This sometimes leads to a bad review when the customer wanted the opposite. We always follow up on bad reviews, and it doesn't happen that often, so it's not really a problem. We just hate to see sad face reviews, so we treat even mistakes as actionable items. Review Source DA David A. Proactive Services Manager Information Technology and Services Used the software for: 2+ years ### "Great for recognition and engagement" September 1, 2021 4.0 It’s been great. Pros Crewhu is a great tool for positively recognizing your top performers and also identifying team members who need coaching and/or training. Peer to peer sharing is also great for keeping team members engaged. As a manger, the reports are useful for 1 to 1s and annual reviews. Cons I wish they also had an NPS survey so we didn’t have to use a different tool for that. I feel like the Café Feed is designed for big TVs cause it’s all way too big. I wish it had scaling options so I can view more of on my computer screen. Review Source KB Kim B. Client Experience Manager Information Technology and Services Used the software for: 6-12 months ### "Do you Crewhu? We do! And we couldn't be happier about it! " March 2, 2021 5.0 CrewHu has been great! Our Overall experience has been far better than we anticipated. Our staff uses 95 % of the points they are given to use up, and we have created prizes that matter to our folks. So they are working for what they want. This is a great Employee Incentive Program and a great Employee Recognition platform. Pros The feature we like the most is simply the ability for our staff to show each other love and support. For us, especially in a remote world, to be able to give the love and support to each other is critical. We believe in building our folks up and in a remote world, it is increasingly more difficult to do that. CrewHu gives us a way to continuously build each other up and give shout outs to remind each other we are all still here together. Cons The reporting features leave somethings to be desired. If there were more reporting options that would be great. We have submitted many ideas to your development team to get some of these reports going. Reason for choosing Crewhu We chose ChrewHu over the other products available to us because this one fit our needs the best and gave us room to scale as needed. It also gave us the freedom we needed to create badges, prizes and contests as we deemed best for our folks. Review Source MS Michael S. IT Operations Manager Information Technology and Services Used the software for: 2+ years ### "CrewHu was an engagement game changer!" June 16, 2023 5.0 Pros We lacked recognition per everyone working here. Crewhu has changed that and we have been on a roll with recognition ever since It is easy to use and helps with employee morale Cons Nothing I don't like about Crewhu, it works as intended Review Source VR Verified Reviewer COO Information Services Used the software for: 2+ years ### "Love this product" March 2, 2021 5.0 I would continue to use this if only for the NPS scoring. Pros The real-time feedback from clients is invaluable! Also, the internal morale-building is a huge benefit. Teammates can call out other teammates and give points etc. Cons Reporting seems a bit sparse at times. I would like to see see more options, easier access. a bit simpler or more intuitive layout. Review Source BM Brian M. Support Administrator Information Technology and Services Used the software for: 2+ years ### "Great for Employee Engagement" March 10, 2021 5.0 Its one of those tools you never though you would need but it really does make our team much stronger and would recommend it to anyone Pros This product is great because its easy to use and fast. I really like the dashboard we have to show everyone our wins and the built in teams integration makes giving a badge really quick. Cons I have had no issues with the product, I think it works great. The user interface could be a bit more modern Review Source oS omar S. service manager Computer & Network Security Used the software for: 2+ years ### "CrewHu great rewards" March 15, 2021 5.0 easy to use and administrator Pros That we are able to give co workers and staff rewards that show great work effort and dedication also gives our clients abilities to let us know how good our engineers are doing to resolve their issues. Cons Some more reward options to give our oversees engineers who might not have access to the crewhu awards given in the USA Review Source NG Nathan G. Senior Projects Engineer Information Technology and Services Used the software for: 2+ years ### "Great for team recognition" March 2, 2021 5.0 Pros The ease of use for this software, the implementation & the easy uptake. Cons The reviews page seems very slow to load. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Better features Review Source EA Emily A. Assistant Technical Services Leader Information Technology and Services Used the software for: 1-2 years ### "Crewhu!" April 29, 2021 5.0 I helped set up and implement Crewhu within our company as well as used it on a daily basis to recognize employees in the company. Pros I love being able to easily recognize coworkers for their hard work or accomplishments. And its nice for the whole team to view when someone gets a "Love" or a badge. Cons It was harder for some employees to earn points from "Love" because they did not have the same opportunities as others to get surveys sent out. Review Source CP Chris P. Technical Team Leader Computer & Network Security Used the software for: 6-12 months ### "Why are you not using it already?" March 11, 2021 5.0 Its a great way to reward staff, show appreciation and gamify people to do well. Pros We have a teams integration that is used internally to reward staff when they do a great job. We have specific badges and awards for documentation, customer success, integrations and just generally being good at your job! Cons Like any tiered subscription based product, some functions and features are only available when you pay the most amount of money. To get an ROI, you really need to make sue staff, and customers are using it to its full potential. Reason for choosing Crewhu our sales rep was epic Review Source LC Lizzie C. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "I love Crewhu!" March 30, 2021 5.0 Pros What I love most is that anyone in the business can reward you for your good work. In previous jobs it would need to be Senior Management and the rewards were the easiest thing they could buy at the local shop. Crewhu lets your peers reward you and you can use the bucks to work towards something. Cons The only con is that the role I am in doesn't warrant feedback from clients (non client facing role). This means I can only get bucks from people within the company, so that limits the amount of bucks that I'm receiving. Review Source JP Jay P. 2nd line Support Information Technology and Services Used the software for: 2+ years ### "review" March 9, 2021 5.0 its nice to know that users are providing feedback. Pros IM just an end user who receives the feedback from users Cons IM just an end user who receives the feedback from users, do not have access to the software Review Source EA Emily A. Dispatcher Information Technology and Services Used the software for: 1-2 years ### "CrewHu Review" September 17, 2019 5.0 CrewHu has been a great way for our employees to get recognized for their hard work. Pros The ability to reward coworkers for the hard work and show appreciation for them. Also being able to choose the prizes for the company. Cons We have had a hard time finding a dashboard and configuring settings that show exactly what we want it to. Review Source WN Will N. CEO Computer & Network Security Used the software for: 2+ years ### "AWESOME COMPANY" March 2, 2021 5.0 Pros It just works and my team uses it daily! Cons Nothing and it's not free to use. But software like this should not be free is so awesome. Review Source CC Charlie C. IT Helpdesk Technician Computer Networking Used the software for: 6-12 months ### "Very Useful" March 30, 2021 5.0 allows us to see how well we are doing in the customers eyes once we have left the PC. Pros allows our customers to rate how well we have performed today and there issues and allows for a competition between us all to see who get the most in a month and it works well with out Connectwise system. Cons would like a personal crewhu link for the reviews that is link to my account that I can send to customers incase they miss it in the closing email Review Source HS Heather S. Business Development Manager Facilities Services Used the software for: 1-2 years ### "Love Crewhu!" March 30, 2021 5.0 Pros I love to be able to receive feedback from my clients through Crewhu. It is easy to use, and it does not take a lot of time to leave a review! Cons There is nothing I have come across that I do not like about Crewhu! Review Source DT Dwan T. T1 Service Support Engineer Information Technology and Services Used the software for: 1-2 years ### "CrewHu User Feedback" March 11, 2021 5.0 Pros I like the ease of responding to surveys. I like that I can access the dashboard from the mobile site. Cons I would love more accessibility in the mobile app to navigate through the screens. Review Source JK Julia K. Service Coordinator Information Technology and Services Used the software for: 1-2 years ### "Great Service!" March 8, 2021 5.0 Pros Good reporting. Easy to use. Not hard to integrate with current software. Cons Not that I can think of. Integration was not difficult at all. Review Source jB joseph B. Help Desk Technician Information Technology and Services Used the software for: 6-12 months ### "An added bonus for recognition" March 9, 2021 5.0 I really like it, from the day I was given my credentials to log in . Pros I like that an individual can actually be recognized in a formal manner, with the ability to cash in on their hard work. Cons Nothing really was difficult at all. I have not ran into any issues yet. Review Source MR Maribeth R. Finance Manager Information Technology and Services Used the software for: 2+ years ### "Crewhu a Great Morale Booster" March 12, 2021 5.0 I have assisted many co-workers with the program when they start. Pros My fellow co-workers and I really enjoy the Crewhu. It is a great way to show employee appreciation. Cons The software is very user friendly. I have found it very easy to navigate. Review Source Similar Products Featured