--- title: "CentralReach Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CentralReach the right Mental Health solution for you? Explore 159 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140743/CentralReach/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- CentralReach 4.3 (159) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of CentralReach Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews LL Laura L Certified Occupational Therapy Assistant, COTAMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I mostly use CR Calendar, and convert notes-> billing weekly visits. But it works well for the ABA staff, unless it is being glitchy.“ April 10, 2025 VC Viergela C Easy accessChild Day Care Services, Self-employedUsed the software for: 6-12 months. “However, the platform can be challenging to learn initially, and occasional technical issues may affect the user experience.“ July 6, 2026 VC Viergela C Easy accessChild Day Care Services, Self-employedUsed the software for: 6-12 months. “Overall, CentralReach is a comprehensive and effective platform for ABA professionals.“ July 6, 2026 ES Esther S SLPMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Finding items and editing the site for personalization simply was not user friendly for non techies.“ April 16, 2026 KB Kimberly B RBTHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “What I liked most about CentralReach was how easy it is to use when writing session notes.“ June 5, 2026 AL Alysia L Registered Behavioral TherapistHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Before the update it was hard to write notes on time and it glitched a lot kicking myself and other coworkers out of the note before saving it.“ February 16, 2025 CM Carole M Operation ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “Customer service is amazing as you have your own manager attach to your account- Always improving to make client experience easier-“ November 21, 2024 EQ Emma Q Registered Behavior TechnicianHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It often logs me out while I am using it and will delete the data I have inputed within it.“ February 27, 2025 ## Showing most helpful reviews Showing 1-25 of 159 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Pharmacy assistant Used the software for: I used a free trial ### "Comprehensive tool with some limitations " October 21, 2026 5.0 Overall, it’s a comprehensive platform that integrate data collection, scheduling, reporting and reminders. However some domains need upgradation. Pros It’s a practice management platform helps with scheduling, clinical records and tracking behavior data. It also helps sending text and email reminders to the patients. Provides tools to keep patient data secure and safe. Cons Customer support could be improve. Some extra features cost more and could be expensive for new businesses. Review Source Verified Reviewer CIO Used the software for: 3-5 years ### "Great ABA platform" August 31, 2026 5.0 Pros I like how they are adding APIs to their platform and building out their RCM features. I also like all of the AI features they are building in. Cons Their user interface isn’t the best and the search functionality and filtering can act a little funky at times. Review Source Viergela C. Easy access Used the software for: Less than 1 year ### "Easy access " July 8, 2026 5.0 Overall, CentralReach is a comprehensive and effective platform for ABA professionals. It streamlines scheduling, data collection, documentation, and client management in one system, which improves efficiency and organization. However, the platform can be challenging to learn initially, and occasional technical issues may affect the user experience. Pros What I like most about CentralReach: •CentralReach keeps scheduling, session notes, data collection, billing, and client information all in one place, making it convenient and organized. Cons What I dislike most about CentralReach: •The system can sometimes be slow, glitchy, or log users out unexpectedly. •There is a steep learning curve, especially for new users. Review Source R Reviewer RBT Used the software for: 1-3 years ### "It's okay, the app is likely better." June 10, 2026 2.0 I liked it but would've likely liked the app better. The website server, however, should be improved so that data points can automatically save without the data collector having to consistently press the button to save data. Pros What I liked most about CentralReach was how easy it is to use when writing session notes. The way the schedule was set-up was also easy to access and view. Cons The actually data collection was sometimes off, mainly because my company used only the website and not the app. As an RBT having a server accurately save the data tracked is highly important however CentralReach would randomly (likely due to using the website only) log me out and erase the data I had collected up until that point because if I did not press the save button after every data point collected. Review Source R Reviewer SLP Used the software for: 3-5 years ### "Ease of Use" April 17, 2026 4.0 Pros CR is thorough for ABA. It allows users to upload reports and has a section for trainings. ABA coworkers found it easy to collect data. Scheduling was rather easy with it as well. Cons It's a bit clunky for ST and OT though, not as user friendly. The notes sections were editable making it more user friendly but it always seemed to take longer to complete and submit notes for OT / ST. Training to use CR took so long! Finding items and editing the site for personalization simply was not user friendly for non techies. Review Source Reviewer Registered Behavior Technician Used the software for: 3-5 years 3.0 March 2, 2025 AI summary based on a full review Log in to view this review summary. Log in to unlock the full review, detailed ratings, and pros & cons Jose V. Support Used the software for: Less than 1 year ### "Central Review" September 28, 2018 5.0 I would definitely recommend this software for a normal computer usage, not the app Pros It optimizes a lot of work. We use it to do clinical assessments and it does a great job Cons I believe that there is a lot of improvement areas in the mobil app Review Source R Reviewer COO Used the software for: 1-3 years ### "CR experience " December 12, 2024 4.0 Overall we have had a positive experience. We are considering the payroll options with CR. Pros I appreciate the system is easy to use and pretty straight forward. Cons I dislike that calendars do not reflect converted changes. Some features for management are difficult to manuver. Review Source R Reviewer Practice Manager Used the software for: 3-5 years ### "Buyer beware" August 7, 2024 1.0 First of all, users need to know that if you are unhappy and decide to switch to another EHR, Central Reach does not give you a copy of your patient records. Each patient document has to be individually downloaded by you, which is a 4 step process that does not keep your naming conventions. Central Reach may have some of features that you need or would like, but each individual feature is a high additional monthly cost to add on. The software is cumbersome, clunky and not at all user-friendly. Reports are also clunky and require a ton of manual modification to be usable, and do not contain all of the information you would commonly need. Supposedly, you can have better reports turned on for your practice, but it costs significantly more. The basic mobile site does not work for your BTs and. After many years of making it work, with tons of service disruptions because the software was down for sometimes days at a time, and not trusting that the high additional monthly costs would make it that much better for us, we decided to switch to a different platform, only to be told that they had automatically renewed our annual policy a full month before it was due for renewal, insisting that our contract had been on auto-renewal for years even though they manually renewed with us every year prior. They then pointed us to a subsection of their website that stated that contracts will be automatically renewed at their discretion and that cancellations need to be requested more than 45 days in advance of the renewal date, which again, I had done, but because they renewed our annual contract a month early without notifying us, they did not count our notice as sufficient and were unwilling to discuss this, acting as if their hands were somehow tied. This company does not care at all about their customers, they only care about squeezing every last dollar out of you for a subpar product. Buyer be very very wary. Pros I'm honestly having trouble identifying a positive thing about Central Reach. Cons Complete lack of transparency around contracts, billing, and patient data. Review Source R Reviewer Director of Clinical Operations Used the software for: 3-5 years ### "10+ Year Customer " November 26, 2024 5.0 We have worked with CR for over ten years and have been successful in many ways. We use the system to many aspects of our day to day operations. I would highly recommend CR to others! Pros I really appreciate the support I receive from the Central Reach team. There has been a lot of growth and new features and they are always there to walk us through the steps and hiccups. Cons As with most technology, there are some errors or glitches that occasionally affect our workflow. Review Source Verified Reviewer ABA Therapist Used the software for: Less than 1 year ### "CentralReach For ABA Data Collection and Storage" February 22, 2021 4.0 I am able to record and store all my clients data easily in one safe place. Pros I like how CentralReach systematically prompt fades as the client got closer to acheiving our behavioral targets. It was relatively simple to use and I use it for 7 hours each day so that's a huge help! Cons Although I know that it's imperative for the system to log out after a period of pause for HIPPA reasons, however, I wish the system let you stay logged on for a bit longer since I would constantly have to re-log back in during the time I was administering DTTs. Review Source VR Verified Reviewer Executive Director Used the software for: Less than 1 year ### "Total Lack of Sales Integrity" April 24, 2020 2.0 I very much regret this purchase and am even considering making a switch AGAIN despite the high switching costs. I had a good customer success lead but she couldn't do anything to help the fact that we had a sales rep who over promised and could not deliver. Pros Clean interface, customized forms. Pricing is okay. Cons I finally have to review this because I am so frustrated with this software! So much was promised during the sales process and once we were well into implementation, one by one these things were denied. Additionally, as soon as you "go live" you are directed to use the support ticket function for any questions or issues, and they direct everything to an Ideas Portal which is not maintained. Review Source R Reviewer Behavioral Health Technician Used the software for: Less than 1 year ### "CentralReach experience " April 25, 2025 5.0 Positive overall experience, would recommend to others in similar fields. Pros Ease of use, navigation was fairly intuitive, able to communicate internally. Cons Was difficult to navigate from a cell phone, some functions worked better on a desktop. Review Source R Reviewer RBT Used the software for: 1-3 years ### "Review for CR" March 7, 2025 4.0 Pros The ease of use to different staff levels. Cons Constant crashing initially in my experience. Review Source R Reviewer Registered Behavioral Therapist Used the software for: 1-3 years ### "Easier with update " February 19, 2025 5.0 It was better towards the end of my experience with central reach. Pros With the new update my last company was able to afford the Ai generator. It made it easier to write notes in time. Cons Before the update it was hard to write notes on time and it glitched a lot kicking myself and other coworkers out of the note before saving it. Review Source JG Josie G. Apprentice Used the software for: Less than 1 year ### "Positive Review" March 6, 2025 5.0 I utilize it daily and it is very feasible. Pros It is very versatile and personalizable. Cons It often lacks or restarts which requires us to lose data. Review Source VR Verified Reviewer Director, Behavior Analytic Services Used the software for: 3-5 years ### "Central Reach in the real deal!" December 2, 2024 5.0 I have always had a good experience. Whenever I need assistance, someone always gets back to me quickly. They have an answer and instructions! Pros Central reach is more intuitive than other software. Cons I will forget how to do something that I do not have to do often but...I can go to the help site and typically find the answer. I can also save the instructions easily for the next time I forget!!! Review Source R Reviewer BCBA Used the software for: Less than 1 year ### "Good, would use again " February 19, 2025 4.0 Overall it was good, I would use them again but I prefer our current platform Pros I liked features that it included such as having all platforms within one and the option to pull reports Cons The data platform was not as easy to use. Setting up a profile was very tedious and bulk copying targets were also tedious Review Source R Reviewer owner manager Behavior Analyst Used the software for: 3-5 years ### "Scalable for ABA business" December 11, 2024 5.0 I like a practice management software as opposed to everything on paper like it was before 2021. The software is easily scalable as the business grows. Pros Integration of different aspects of ABA therapy and business Cons RBTs complain about it not being easy to prepare and convert notes at sessions Review Source R Reviewer Application Support Specialist Used the software for: 3-5 years ### "I've been around the block!" April 28, 2023 5.0 CentralReach has opened up so many more avenues for our company to be able to expand and grow within the field of ABA treatment. They continue to offer more and more features and work to perfect those features. The support that comes with the system is exceptional as well! Whenever we have questions about whether we can do something or not, the answer is immediate. Pros When I first started using CentralReach I was in a Senior level position. I will be honest that I was intimidated by all of the features and functions within CentralReach but as I began learning more and practicing within the system, I caught on quickly and easily. I was most impressed by CentralReach Learn and all of the clinical features that were available to me. From data collection options for my clients to reviewing that data collected, CentralReach made the process quick and easy for me over the traditional paper and pencil methods I was used to. Cons Like every electronic data collection tool, there are going to be glitches in the system. When those glitches occur, they halt client sessions and sometimes client progress. Thankfully, CentralReach offers the option of printing paper data sheets in the event electronic data collection is not an immediate option (whatever the reason may be). There is also the CR Mobile application allowing for offline data collection in a pinch, which makes the pains that technology can hold at any given moment, much more bearable. Review Source R Reviewer BCBA Used the software for: 1-3 years ### "Do not use for ABA data collection purposes" November 25, 2021 2.0 The technical difficulties combined with the very complicated user experience make this a platform I discourage ABA providers from using. Pros The calendar views, authorization management and utilization are great to use. Cons The process to setting up data collection for ABA providers requires a huge amount of response effort compared to other platforms like Catalyst. The procedures are so disjointed between the overall data book, the goals, importing curriculums, I work twice as hard to include relevant info. In order to be compatible with their reporting system, you have to place information at goal levels that should be at target level or enter it twice if you wish to access it logically for data analysis. The graph view does not allow for trends across anything but an entire time period (does not adjust per month or 3 month period for example), if you switch data to per week or month, goal and phase change lines disappear. You cannot view an average of data. The reports generated looked very unprofessional and you cannot alter graphs to different views unless you manually delete them and re-import. The list goes on. The CONSTANT tech issues lead to problems with session timers, saving data, trouble with rates that took months to resolve, and often a complete inability to access any necessary parts of the platform during business hours. At least 1 time per week there are issues, sometimes more. Our clients and staff pay the price for this. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Too expensive to not care" May 31, 2024 3.0 POOR! Central Reach has not provided us with an adequate solution for issues with Change Healthcare and the cost keeps creeping up with no discounts for bundling at ALL. Pros Good overall Practice management solution. Cons Expensive, additional functionality cost more, poor customer support. Review Source R Reviewer VP Used the software for: 1-3 years ### "System is crashed and down more than it works" January 31, 2022 1.0 Terrible. Barely any customer service. Can't get immediate help. Have to email and hope to get a reply. We pay thousands of dollars a month for a service that is spotty at best and non-existent for over a week. Pros It's a one stop shop. You can do scheduling, data entry, billing. Cons It is the most inconsistent software I have ever used. We have been a whole week with either the system barely working or being down completely. I would like a refund for the month of January and money back for the amount of effort and cost that we have to put in for the back work we have to do. Our staff is taking data on paper because this system won't work. I can't pull timesheets for payroll or bill out our claims. They also nickel and dime you for everything. And then they will "sunset" a product you use, and then charge you hundreds of dollars more for a new product that you need to use because they got rid of the product that they originally sold you. Review Source R Reviewer RBT Used the software for: Less than 1 year ### "CentralReach " November 8, 2019 4.0 Overall my experience has been pretty good with CentralReach but I have had some hiccups that have a driven me crazy. Pros I like how easy it is to take data on each client and how easy it is to add a new goal. I feel like all school systems should use a program like this to have their special education teachers take data and allow the para professionals that are in those special education classrooms to take data easier and more streamlined I feel like all school systems should use a program like this to have their special education teachers take data and allow the paraprofessionals that are in those special education classrooms to take data easier and more streamlined. Cons when running a therapy session with my client in Home I use my cell phone to login via the Internet and I have to keep logging in several times over the course of the therapy session that last for several hours and feels like the software runs really slow and doesn’t always add my data. I recently had to log out and log back in several times for it to even begin to register that I was trying to take data and the session wouldn’t load properly. Seems like there are a lot of online app technical difficulties while using the program on the Internet via a Mobile device. I have also had issues with the program being able to load my session notes section properly on Saturdays. Very frustrating that on Firefox on a Mac session notes works most of the time but on a PC trying to Do session notes there’s a lot of difficulty with drop-down boxes not being activated when I know they should be and this happens frequently on a Saturday. Review Source R Reviewer BCaBA Used the software for: 1-3 years ### "Features and Functions" November 11, 2019 5.0 It is great to be able to connect and view other employee schedules, as well as client information that is pertinent to my job requirements. I love being able to schedule and adjust appointments for clients as well as being able to update programs and target goals for a client so that my team can know what we need to work on and focus on while they are with a client. Pros There are a lot of available features to Central Reach, some of which I have tried using and they are for the most part straightforward and easy to figure out. Within my company, we seem to use a smaller subset of the available features that Central Reach offers, though these are the bulk of what we need and utilize within the ABA services of the company, such as the sessions, data collection, program books, and graphs of the data collected during sessions. Cons There seem to be a number of functions that aren't accessible to everyone, which is fine as I may not need to utilize it for my own job. I would like to have the opportunity to play around with some of the functions for instance in the reporting tab to see some of the charts and graphs in there and to see how they could relate to my own job areas. I do realize though that this would be something my company may need to provide access to. 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