# CentralReach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CentralReach the right Applied Behavior Analysis solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140743/CentralReach/reviews --- CentralReach 4.3 (156) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Reviews of CentralReach Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews LL Laura L Certified Occupational Therapy Assistant, COTAMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I mostly use CR Calendar, and convert notes-> billing weekly visits. But it works well for the ABA staff, unless it is being glitchy.“ April 10, 2025 ES Esther S SLPMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Finding items and editing the site for personalization simply was not user friendly for non techies.“ April 16, 2026 HJ Harry J Chief Executive OfficerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Their user-friendly platform has allowed us to manage our client data more effectively and has provided our clinicians with the necessary tools to deliver high-quality care to our clients.“ April 28, 2023 CS CLAUDIA S CEOMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Central Reach has not provided us with an adequate solution for issues with Change Healthcare and the cost keeps creeping up with no discounts for bundling at ALL.“ May 29, 2024 HJ Harry J Chief Executive OfficerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Central Reach's platform serves as a one-stop-shop for our organizations, enabling us to manage all aspects of our operations within a single platform.“ April 28, 2023 ES Esther S SLPMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “It's a bit clunky for ST and OT though, not as user friendly.“ April 16, 2026 CM Carole M Operation ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “Customer service is amazing as you have your own manager attach to your account- Always improving to make client experience easier-“ November 21, 2024 AL Alysia L Registered Behavioral TherapistHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Before the update it was hard to write notes on time and it glitched a lot kicking myself and other coworkers out of the note before saving it.“ February 16, 2025 ## Showing most helpful reviews Showing 1-25 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jose V. Support Hospital & Health Care Used the software for: Less than 6 months ### "Central Review" September 20, 2018 5.0 I would definitely recommend this software for a normal computer usage, not the app Pros It optimizes a lot of work. We use it to do clinical assessments and it does a great job Cons I believe that there is a lot of improvement areas in the mobil app Review Source Response from CentralReach October 1, 2018 Thank you for the positive review Jose! We're very pleased to be able to help you with your day-to-day work needs. As for the app we are actively improving it and have a new version coming out very soon! DK Destini K. COO Mental Health Care Used the software for: 2+ years ### "CR quick review" December 4, 2024 4.0 Good features, nice customer service, addition of AI will be helpful Pros Multiple functions in one SaaS as well as desktop and mobile capabilities. Cons Outage and errors are problematic. Desktop and mobile features not always the same or compatible. Alternatives considered [AlohaABA](https://www.capterra.com/p/192774/AlohaABA/)[RethinkBH](https://www.capterra.com/p/177929/rethink/)[Motivity](https://www.capterra.com/p/231675/Motivity/) Reason for choosing CentralReach Considered switching, price and ease due to time to transition kept us with CR. Review Source SP Shannon P. Practice Manager Mental Health Care Used the software for: 2+ years ### "Buyer beware" August 5, 2024 1.0 First of all, users need to know that if you are unhappy and decide to switch to another EHR, Central Reach does not give you a copy of your patient records. Each patient document has to be individually downloaded by you, which is a 4 step process that does not keep your naming conventions. Central Reach may have some of features that you need or would like, but each individual feature is a high additional monthly cost to add on. The software is cumbersome, clunky and not at all user-friendly. Reports are also clunky and require a ton of manual modification to be usable, and do not contain all of the information you would commonly need. Supposedly, you can have better reports turned on for your practice, but it costs significantly more. The basic mobile site does not work for your BTs and. After many years of making it work, with tons of service disruptions because the software was down for sometimes days at a time, and not trusting that the high additional monthly costs would make it that much better for us, we decided to switch to a different platform, only to be told that they had automatically renewed our annual policy a full month before it was due for renewal, insisting that our contract had been on auto-renewal for years even though they manually renewed with us every year prior. They then pointed us to a subsection of their website that stated that contracts will be automatically renewed at their discretion and that cancellations need to be requested more than 45 days in advance of the renewal date, which again, I had done, but because they renewed our annual contract a month early without notifying us, they did not count our notice as sufficient and were unwilling to discuss this, acting as if their hands were somehow tied. This company does not care at all about their customers, they only care about squeezing every last dollar out of you for a subpar product. Buyer be very very wary. Pros I'm honestly having trouble identifying a positive thing about Central Reach. Cons Complete lack of transparency around contracts, billing, and patient data. Review Source VR Verified Reviewer ABA Therapist Mental Health Care Used the software for: 6-12 months ### "CentralReach For ABA Data Collection and Storage" February 17, 2021 4.0 I am able to record and store all my clients data easily in one safe place. Pros I like how CentralReach systematically prompt fades as the client got closer to acheiving our behavioral targets. It was relatively simple to use and I use it for 7 hours each day so that's a huge help! Cons Although I know that it's imperative for the system to log out after a period of pause for HIPPA reasons, however, I wish the system let you stay logged on for a bit longer since I would constantly have to re-log back in during the time I was administering DTTs. Review Source CM Carole M. Operation Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Good overall" November 21, 2024 4.0 The system is user friendly - Both employees and clients can use the system to keep track on the progress and communicate - Employee can convert notes of session easily. Set up is easy. Integrated with insurance company for easy reimbursement' Some reporting may be tricky. With the constant support and changes this platform is a good option Pros Customer service is amazing as you have your own manager attach to your account- Always improving to make client experience easier- Robust learning platform for ABA industry. The learning platform is growing and adapting to client demand. Cons The help SOP are not always up to date-Agent send them over and you have to reach back until you can get help. Scheduling AI at a starting point program- We have not save time yet with this additional tool. Reporting and tracking in the Learning platform is weak, Making it hard to follow progress on the learning side. Review Source VR Verified Reviewer Executive Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Total Lack of Sales Integrity" April 21, 2020 2.0 I very much regret this purchase and am even considering making a switch AGAIN despite the high switching costs. I had a good customer success lead but she couldn't do anything to help the fact that we had a sales rep who over promised and could not deliver. Pros Clean interface, customized forms. Pricing is okay. Cons I finally have to review this because I am so frustrated with this software! So much was promised during the sales process and once we were well into implementation, one by one these things were denied. Additionally, as soon as you "go live" you are directed to use the support ticket function for any questions or issues, and they direct everything to an Ideas Portal which is not maintained. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CentralReach False promises made during the sales process. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice Fusion is no longer supported by Allscripts and it is a risk to keep using the service. Review Source AB Aaron B. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent choice for growing or multidimensional therapy companies" November 20, 2024 4.0 I am a big fan and encourage all autism therapy practices to consider CR first. If you have a very straightforward model in a small practice and every client gets the same program, there may be simpler options out there. But if you individualize care and offer a variety of treatment models and therapies, CR has a lot to offer. Pros Amazing customer support - best of any tech platform I've ever used! Extremely comprehensive and customizable to a variety of practices and service models. Best suited for ABA but also functions well for other billable services including speech/OT, counseling, and diagnostic evaluations. Cons It requires a substantial investment of time and energy to set up optimal customizations and document your own unique organizational workflows. If you do that, it is very powerful - but if you don't, it can be overwhelming or you would just be missing out on many of its great features. Review Source bG beth G. owner manager Behavior Analyst Mental Health Care Used the software for: 2+ years ### "Scalable for ABA business" December 5, 2024 5.0 I like a practice management software as opposed to everything on paper like it was before 2021. The software is easily scalable as the business grows. Pros Integration of different aspects of ABA therapy and business Cons RBTs complain about it not being easy to prepare and convert notes at sessions Review Source ET Emilee T. Behavioral Health Technician Hospital & Health Care Used the software for: 6-12 months ### "CentralReach experience " April 24, 2025 5.0 Positive overall experience, would recommend to others in similar fields. Pros Ease of use, navigation was fairly intuitive, able to communicate internally. Cons Was difficult to navigate from a cell phone, some functions worked better on a desktop. Review Source KG Kelly G. RBT Mental Health Care Used the software for: 2+ years ### "All in one!" February 6, 2025 5.0 Pros That everything as a therapist was in one place. I was able to review data, plans, graphs, and be able to assist with reassessments and other things at ease. Cons The cost, was per therapist which adds up quickly if each client as 2 therapists. Review Source JH Julia H. RBT Individual & Family Services Used the software for: 1-2 years ### "Review for CR" March 6, 2025 4.0 Pros The ease of use to different staff levels. Cons Constant crashing initially in my experience. Review Source BL Birdem L. Team Leader Medical Practice Used the software for: 2+ years ### "The Great Central Reach Experience." December 5, 2024 5.0 Experience is very nice, interface is very easy to navigate. Pros Easy to navigate, ang after sales is great too. Cons There are updates that they roll out recently that did made my experience hard. I hope they roll back filtering system. Review Source AB Angela B. BCBA Individual & Family Services Used the software for: Less than 6 months ### "Helpful Product " January 20, 2025 4.0 I enjoyed the easeat which records and concerns could be automatically communicated. Pros Convenience i enjoyed the convenience of a well designed system. Cons I had no complaints when using Central Reach. Review Source JM Jaime M. Operations Analyst Mental Health Care Used the software for: 1-2 years ### "Great Customer Service, Great Product!" May 4, 2023 4.0 Overall, it has been a good experience switching to CentralReach throughout the past year. There have been a lot of growing pains, but we are definitely able to keep an eye on everything from intake to billing much more efficiently than before. Pros Moving to CentralReach has had an extremely positive impact on our day-to-day operations. It is intuitive and user friendly. It can do nearly everything that our old system could not do, faster & better! They are constantly updating and improving the interface and features. Cons Since CR is in use in a variety of states/markets/etc, if we have a specific feature request that only affects a small number of organizations, or only affects our organization, it is placed at the bottom of the development list. Which, from a business standpoint, totally makes sense and we understand, but can occasionally be frustrating if we can't find a suitable workaround while it is developed. Review Source PT Perle T. BCBA Hospital & Health Care Used the software for: 1-2 years ### "Do not use for ABA data collection purposes" November 17, 2021 2.0 The technical difficulties combined with the very complicated user experience make this a platform I discourage ABA providers from using. Pros The calendar views, authorization management and utilization are great to use. Cons The process to setting up data collection for ABA providers requires a huge amount of response effort compared to other platforms like Catalyst. The procedures are so disjointed between the overall data book, the goals, importing curriculums, I work twice as hard to include relevant info. In order to be compatible with their reporting system, you have to place information at goal levels that should be at target level or enter it twice if you wish to access it logically for data analysis. The graph view does not allow for trends across anything but an entire time period (does not adjust per month or 3 month period for example), if you switch data to per week or month, goal and phase change lines disappear. You cannot view an average of data. The reports generated looked very unprofessional and you cannot alter graphs to different views unless you manually delete them and re-import. The list goes on. The CONSTANT tech issues lead to problems with session timers, saving data, trouble with rates that took months to resolve, and often a complete inability to access any necessary parts of the platform during business hours. At least 1 time per week there are issues, sometimes more. Our clients and staff pay the price for this. Review Source RM Rebecca M. Lead Accountant Hospital & Health Care Used the software for: 6-12 months ### "AAI- ABA Therapy performance review" April 27, 2023 5.0 We have begun to organize and utilize aspects of Central Reach to promote centralized reports and management by accessing tutorials through the Education modules. We are becoming versed in the capabilities within Central Reach and learning simultaneously where we have short falls and how to overcome them. Pros Centralized approach to billing/practice management. Cons The inability to create simple reports from a financial accounting standpoint. It is clear Central Reach has "some" accounting aspects but proper accounting is best managed by using offline worksheets in conjunction with the reports available inside Central Reach. Review Source JG Joshua G. Software Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Review" April 28, 2023 4.0 Pros CR customer support is nice. \[sensitive content hidden\], our account manager is very helpful Cons Data disappears occasionally when staff are taking data. We have been unable to determine why. The iPads do not lose internet. Review Source VR Verified Reviewer Student Safety Management Level-1 Individual & Family Services Used the software for: 6-12 months ### "Central Reach as a Behavioral Therapist" February 12, 2020 5.0 This is very handy and convenient. I dont have to worry about much other than focusing on my client and running trials. It can take a while to get use to. There is a ticket section to get assistance from the IT team for Central Reach but it takes a while to get a response to your ticket. Most thing HR could help me with. It also took a lot longer to get the flow of the trials without paper. You can only see 2-3 trials on the screen at once, so there is a lot of scrolling if your client has many trials. During this time of trying to find the trial you are working on, your client has now eloped. It's a balancing act, but it should only take a few weeks to find your groove. Pros Auto charting No need to calculate Easy access from your phone or computer Auto time tracking Option to specify what method was used during that specific trial (ie. errorless correction) Live sessions can be viewed by multiple people at the same time whether in session with you or not. Cons Glitches a lot When using the app on the phone I would try to scroll through the screen info or stat sheet and instead of scrolling it would initiate a page reload. This would wipe out all notes I had entered on my end session form. Review Source AK Abigail K. Owner Hospital & Health Care Used the software for: 2+ years ### "The ideal solution for ABA providers" December 8, 2020 5.0 I’m constantly impressed with Central Reach’s comprehensiveness, incredible customer services, and constant development. We’ve been using them since they first arrived on the ABA business management scene and it’s been incredible to watch the thoughtfulness in which they’ve grown and developed into a system that can handle HR, Scheduling, Billing, Data Collection, Client management, File Management, and Analytics, and have ambitious plans to also tackle needs with curriculum and more. They really are the one stop shop for the core business needs of an ABA practice. Pros I love that Central Reach has an emphasis on ABA providers and is constantly updating and developing to find technology solutions to a whole wide range of challenges as they arise in our industry. Cons The product is extremely comprehensive, and with that comes complexities. We learn something new about it every week, and we’ve been using it for years. Reason for choosing CentralReach Far more comprehensive platform. Review Source AG Alex G. Operations/HR Analyst Hospital & Health Care Used the software for: 2+ years ### "Central Reach is a necessary application for our business" April 28, 2023 5.0 Pros I like how accessible their customer service is. \[sensitive content hidden\] has been excellent in working with us to ensure we are using CR to its full potential. Cons I would like it if parent labels were set up in a way that if an individual has a child label, and I search by parent label in a report, the individual will not need both labels attached. Review Source Alissa S. ABA supervisor Mental Health Care Used the software for: 6-12 months ### "Central reach for an ABA company" August 6, 2020 4.0 I love being able to have my schedule and sessions notes in one place. Our company is able to calculate hours worked through this site. Pros Have all staff and client schedules through computer. Session notes can be done through this software and sent to insurance companies. There are a lot of tutorials for this software. Cons They conduct a lot of maintenance and updates. Sometimes the site is down or not able to be accessed. When things are updated and changed, it takes a while for everyone to learn and get used to. Very confusing at first, but now that I am used to it, I love it. Review Source AA Ashley A. Employee Relations Coordinator Mental Health Care Used the software for: 2+ years ### "Central Reach Review" November 4, 2019 5.0 I am in the Human Resources department and use CR for onboarding employees and maintaining employee files. I also help connect employees and clients within the company and help assign service codes. It works well for everything I need to complete for my tasks. Pros It is very easy to use and great for ABA companies. We used it at my last employer and we use it at my current employer. I am still learning new functions within Central Reach. Maintaining employee documents is easy due to the document management report. Cons I wish there was an easier way to delete documents that are uploaded by accident and locked. Being HR, it can create issues when documents are locked and need to be renamed. Reason for choosing CentralReach This was implemented before I was hired with Delta. I am so glad because I already knew how to navigate CR from my previous employer. Review Source AF Angie F. CEO Individual & Family Services Used the software for: 1-2 years ### "Customer Satisfaction" December 14, 2020 4.0 Great customer service to help with the above! Pros I love the all in one feature. It is a one stop shop for our company with information at your finger tips no matter where we are at. The analytics truly help me analyze and run my business from the finance end. Data collection for clinical is easy and the outputs are appropriate for our field of ABA. Cons Getting to know the various uses of it and how to get it set up best to utilize it to its potential. Reason for choosing CentralReach All in one product with billing and clinical. Switched from [Pathfinder SEO](https://www.capterra.com/p/170526/WP-SEO-Hub/) Buy out and was not happy with product Review Source KJ Kayla J. Practice Manger Medical Practice Used the software for: 6-12 months ### "Central Reach" August 15, 2023 4.0 Pros I like that centralreach has a lot of features. Cons Central reach seems to have a lot of issues with its updates. Review Source SV Soquel V. Autism Technician Medical Practice Used the software for: 1-2 years ### "Great features and interface design!" November 7, 2019 5.0 I would recommend CentralReach because it has so many features; everything is in one place. Things are laid out nicely and it's easy to navigate. Pros I love this software! It has so many features/options! It is easy to navigate and has a great user interface. I like that you can search within each module and I love that the Help section's different guides are very comprehensive as well. Cons Not knowing what some features are. A little "?" icon you could click to get a short description of the feature would be nice. For example, what is the "meta data field" I can add on my profile? What is a "task" exactly? What does it mean to add a task to my task list? Also searching within a module needs improvement. More personalization features would be cool but aren't necessary. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.