--- title: "ENSUR Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ENSUR the right Document Control solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/143771/DocXellent/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-27" --- ENSUR 4.6 (14) [View alternatives](https://www.capterra.com/p/143771/DocXellent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 27th, 2026 # Reviews of ENSUR Ease of use 3.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-14 of 14 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Computer Software Validation Coordinator Used the software for: 3-5 years ### "Fantastic Document Management System" October 10, 2018 5.0 Ensur has dramatically reduced the number of errors and miscommunications with controlled documents and forms. If we ever have an issue, question, or just a suggestion, Ensur customer service is always listening and eager to assist. To date, it remains as one of our most successful system launches impacting almost every employee. Pros Ensur provides rapid development and management of different document content easily. I can trust the data integrity of information provided from the system to users, through reports, and when needed through audit trials. Cons The training management portions of the system are not as robust as some of our business needs require. Capturing and triggering document training works well, however capturing external trainings, certifications, and gaps is not as intuitive as creating and managing documents within the system. Review Source R Reviewer Senior Director Used the software for: 3-5 years ### "Set up, Train, Implement, Go" July 3, 2022 5.0 One of the best customer support teams we've worked with. Outstanding product and smart updates. Pros The flexibility to import our existing content and immediately organize it easy access. Cons Super users would like more flexibility with custom reports, forms, and overlays. Routine users wish for better interface on mobile devices. Review Source R Reviewer Senior Engineer Used the software for: 3-5 years ### "Clunky and painful" March 30, 2021 1.0 There has to be better document control software on the market... Pros Nothing. This software makes what should be a simple process slow and clumsy. Cons The interface is very slow to update and lacks any coherent UI design. The system often lacks any positive confirmation that a choice has been accepted or that the system is working in the background. We recently moved from v4.2 to v4.4 and although some minor improvements were made to the look of the interface, functionally the software is actually worse. Review Source R Reviewer Intranet and Quality Management Software Administrator Used the software for: 3-5 years ### "My favorite software team" July 9, 2022 5.0 We implemented ENSUR in December 2019. Being fully remote for two years, starting in March 2020, we rely on ENSUR for more and more all the time. We could not have handled our research and training documentation during the pandemic with ENSUR and the DocXellent team. We have used ENSUR for a vendor audit and were able to provide all requested documentation, with ease. Pros Implementation, creative problem solving support team, straightforward functionality. Cons Training management module is not useful to the way we track training. Review Source R Reviewer Regulatory Specialist Used the software for: 3-5 years ### "DocXellent customer service and team are superb! ensur document management system works wonder" July 14, 2022 5.0 DocXellent customer service is one of the best. Their team from product development, Sales, Training, quality - all of them have provided high satisfaction to support our operation since 2011. I highly recommend DocXellent to support your team in maintaining document control records with highest traceability to support business continuity. Pros Provides traceability, training record, document controls with ease of mind designed in the software. Cons Some users in my team would prefer less clicking or customization. Review Source R Reviewer Global Doc & Pkg Tech Manager Used the software for: 3-5 years ### "Overall system use and functionality" July 9, 2022 4.0 Overall experience is good. We migrated a lot of manufacturing sites' packaging specifications and maintain each object relationships in Bill of Material of SKUs. Pros Easy to customise, easy configuration and easy to implement and deploy. Cons Content Explorer View could be better if user can configure to what individual needs are by hiding or adding more meta data columns. Report of KPI could be made simpler by choosing certain object, criteria and selecting certain filters. Review Source R Reviewer Quality Assurance Specialist Used the software for: 3-5 years ### "Ensur" July 14, 2022 5.0 Pros Utilizing Ensur has helped us achieve a database for all our documentation, training records, and processes. Having all of these in one location helps us achieve an audit trail and historical records for future reference. I also love the support given. The DocXellent team are truly some of the most caring, helpful, and personable people I know. They are always a click away and ready to help. Cons For me it's how the menus are designed. Between having to utilize the blue (i) icon, the drop down menus, and additional features, it's a little difficult to get used to at first. There are a few features like how you upload supporting documents and what limitations there are in form development that are a little cumbersome. Review Source R Reviewer Quality Systems Manager Used the software for: 3-5 years ### "ensur is STILL the one..." July 9, 2022 5.0 DocXellent's Support team is fantastic - super responsive, pleasant to deal with, helpful and informative; they often try to offer more than one way to solve a problem. DocXellent's monthly newsletter and frequent webinars provide useful insights into features of ensur that we may not currently be using. Pros We have been using ensur since 2014 - lots of changes over 8 years, but ensur has handled them with ease. Whenever we discuss creating a new process, my go-to is always ensur. Slowly but surely we are transforming our old, paper-based processes to electronic, providing people with better access to the latest document versions, and more accurate tracking of approvals, in an easy-to-use, Part 11 compliant software program. Cons I only wish ensur would be more widely adopted across my entire organization (which has nothing to do with the software and more to do with exponential growth and limited resources). Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Docxellent's Ensur is a great tool to show compliance with hazardous area product manufacturing" July 11, 2022 5.0 Pros We have good document and change control and are able to demonstrate compliance with hazardous area product requirement to auditors such as FM for North America as well as European ATEX, Global IEC Ex, and China's CCC auditors. Cons The main improvements would be things to make the software easier to use (less clicks). Also, for Change Orders (CO), it would be nice to add some additional workflow options. For instance, a CO may require someone to do a task but the required task doesn't necessarily need to hold up the CO processing - in fact sometimes it can't be done until the CO is completed. Review Source R Reviewer Change Control Analyst Used the software for: 3-5 years ### "Excellent System" July 1, 2022 5.0 DocXellent has always been great to work with and they are very good at finding solutions to any issue that may arise. I would recommend this software to any company that needs a platform like this. Pros Customer Service and Support! The system is easy to implement and use because we have excellent support from DocXellent! they have always been great to work with and makes hard tasks easy when working with them! Cons not a lot of Cons to this software. Integrations are always tough but that really doesn't have anything to do with the software. no major cons to this software! Review Source R Reviewer Quality Assurance Manager Used the software for: 3-5 years ### "ENSUR Solves Our Problems" October 17, 2018 5.0 We manage a broad portfolio of documents and processes with ENSUR, some beyond the scope of the original intent of the software, but it still works well. The developers stay current with upgrades, even including items that we find while working in the system, and their quality team provides complete validation scripts for our use. Pros ENSUR maintains compliance while allowing enough flexibility that we can design a robust controlled-document system without too much outside help. But when we need help, ENSUR customer service is excellent! Cons We have sometimes had some issues with compatibility with different web browsers, but I think that has more to do with the browser issues than ENSUR. Review Source R Reviewer Executive Assistant to CEO Used the software for: 3-5 years ### "Great document control" October 16, 2018 5.0 Ensur has enabled us to streamline our document change management process. We now have version control and are able to control the review and approval process, track user engagement, and produce reports for our auditors. The best part of working with Ensur is the team at DocXellent. From the engineers to the trainers, everyone is so helpful and responsive. I would definitely recommend Ensur to anyone considering document control software. Pros Security Robustness of customization options Flexibility to meet business needs Great support staff Excellent training materials Cons The controls are not intuitive Some functions are difficult to access Review Source R Reviewer Quality Assurance Coordinator Used the software for: 1-3 years ### "Great system for doc contorl and training" October 18, 2018 5.0 ENSUR has been a great help to us. We went from an all paper system to an easy electronic version that saves me time rather then chasing people down to review documents or perform training. Pros I love that my team members can find all documents and training in one place. Before we had a variety of different places to go to find this information. I also love how quickly customer support gets back to you about an issue. Cons I don't like that I cannot create a training matrix for repeated use when a new employee is hired. As a rapidly growing company it is a little time consuming adding the same training over and over when a new employee is hired. Review Source R Reviewer QA Manager Used the software for: 3-5 years ### "ensur - Easy to use" October 10, 2018 5.0 Training is so much easier, during an audit it is so easy to prove when somebody trained to a document and to show the historical training as well. Pros Fairly easy to use. Excellent customer service. Customization to fairly simply, you can make it work for your business. Cons Linking documents to a job title or person. You must link each one individually. It would be better if you could select everything and then have the ability to apply all selected to the title or person. 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