# Liquid EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Liquid EHR the right Optometry solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143827/Liquid-EHR/reviews --- Liquid EHR 4.8 (56) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 12th, 2026 # Reviews of Liquid EHR Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JB Jerome B OptometristHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “They always are around to help if any issues pop up and always able to fix it“ May 25, 2025 HW Hailey W OptometristHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The only downside we've run into is certain product integration input into Liquid, either ophthalmic instruments or billing service software.“ April 18, 2023 DW Daniella W Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Staff was helpful in trainings and efficient with setup!“ May 30, 2025 MO Michael O optomMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Not fully integrated with Clearinghouse 835 importation & rectifying accounts receivables.“ April 19, 2023 CW Christopher W OphthalmologistMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “LiquidEHR also helps you complete the essential elements needed for specific charge codes so you properly code your exam for full reimbursement. Although this was not necessary in the mission setting, I was impressed by the ease in which a user could accurately complete the exam with the necessary elements needed to satisfy the specific billing code.“ March 27, 2023 RP Rido P ODMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The different tabs of the charting is somewhat cumbersome. “ April 18, 2023 MC Mike C OptometristMedical Practice, Self-employedUsed the software for: More than 2 years. “Solid performance for almost 10 years.“ January 25, 2025 NC Neetu C Optometrist Hospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes I will get error messages and program freezes but not often“ April 20, 2023 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Jose P. Optometrist/Owner Medical Practice Used the software for: 1-2 years ### "Excellent Practice Management Software." April 19, 2023 5.0 LiquidEHR has made my life easy with exam layouts that they offer. It is so easy to navigate within the EMR and the best part for me is the convenience & simplicity of the efax feature. I'm able to easily fax patients reports to other health care providers with just a few clicks. Pros I love the fact that LiquidEHR makes it so easy to communicate with my patients along with recalls. Cons I wish there was a way to easily transfer patients meds from e-prescribe page into the patients' history/questionnaire. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) I made the switch because of the efax feature that LiquidEHR offers along with recalls & patient communications ease. Review Source MC Mike C. Optometrist Medical Practice Used the software for: 2+ years ### "Great EHR at a great price " January 25, 2025 5.0 Solid performance for almost 10 years. I am very happy Pros Easy to use, great support, reasonable price Cons I have had a great experience with LiquidEHR. Review Source JC Joe C. Optometrist Medical Practice Used the software for: 2+ years ### "Honest evaluation " April 19, 2023 4.0 Mostly positive Pros Support Is timely and effective. Support will answer quickly or call you back. Cons Too many screens. If you use a lot it’s practical. However, with fill-in Doctors. Learning curve to long. Switched from [RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/) Both have good, and needs improvement. But Liquid’s support kid much better. Review Source CV Caroline V. Optometrrist Hospital & Health Care Used the software for: 6-12 months ### "Easy to use, versatile, mobile" April 19, 2023 4.0 Positive, would do again if needed. Liked that I could use EHR on laptop even in locations without internet and access records at home. Liked option of saving exams and Rxes as pdfs. Pros Customer service was incredible. Very personable, knowledgeable. Availability A+. Cons Contact lens portion of exam did not print in its entirety when providing records to patient. I ended up writing fitting notes in addendum. Alternatives considered [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/) Reason for choosing Liquid EHR No long term contract. Review Source CW Christopher W. Ophthalmologist Medical Practice Used the software for: Less than 6 months ### "First EHR for Eye Mission in the Highlands of Guatemala" March 27, 2023 5.0 My overall experience with LiquidEHR has been excellent. The addition of this technology to our mission work will allow us to keep track of patients and their exam history in one place. It also allows us to store retinal photography and graph IOP readings for both diabetic screening and glaucoma screening. This advance will definitely improve our ability to care for our patients with continuity for the various mission eye care providers. Pros After using 4x6 index cards as patient records since starting our mission presence in 1992, we finally moved into electronic health records this year with the help of . The setup, on a laptop, was done prior to the trip as well as the online learning with customer support. I must say that the first thing I really appreciated was the support personnel. Our use of Liquid EHR was tailored to our specific needs by personnel who listened and then responded to our needs.After arriving in Guatemala, I felt like I had an EHR that was ready to go and would serve my needs well. Once put into real world use, I was surprised at how easy it was to use and keep up with the flow of patients. I really liked the forced entry style of this EHR and the ability to edit the entry fields to include my own specific exam verbiage. The flow throughout the exam allows you to quickly enter your diagnosis codes from a drop down list of favorites. Once in the medical decision making, you are again able to customize the diagnosis and plan with easy customization available. LiquidEHR also helps you complete the essential elements needed for specific charge codes so you properly code your exam for full reimbursement. Although this was not necessary in the mission setting, I was impressed by the ease in which a user could accurately complete the exam with the necessary elements needed to satisfy the specific billing code. Cons Although it is hard for me to complain, I would like to see a more obvious "patient visit date" on the encounter page. I also think it would be helpful to have a print button on the refraction page. Last of all, it would be nice to have a (+ cylinder) option in the refraction screen. Reason for choosing Liquid EHR We chose LiquidEHR because of its user friendly software and ability to serve us in the remote areas of Guatemala without internet access. Review Source HW Hailey W. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "5 star product and service" April 18, 2023 5.0 Pros Our office has been using for about 8 years. It has a great user interface, is easy to navigate through patient charts and exam records, and it is straightforward to train new employees how to use it. For any issues we've run into, customer service is quick to respond and listens to the problem to effectively solve the issue. Cons The only downside we've run into is certain product integration input into Liquid, either ophthalmic instruments or billing service software. Review Source RP Rido P. OD Medical Practice Used the software for: 1-2 years ### "Great program and inexpensive" April 18, 2023 5.0 Overall, the price and features of is so much better than the previous system we used. The system support techs are very helpful whenever we had questions. Pros The cost is great and the ease of using the program is wonderful. The recall and appointment confirmation feature is a lifesaver. Cons The different tabs of the charting is somewhat cumbersome. I wish it was all on one page. Reason for choosing Liquid EHR Price Switched from [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) Cost Review Source RG Ryan G. Manager Medical Practice Used the software for: 2+ years ### "EyePro Optometry" April 24, 2023 5.0 Pros Scanning physical patient files into the system. Cons The electronic schedule is not compatible with the online website scheduling service we use. Review Source PT Paula T. optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Liquid EHR is intuitive and easy to use. " April 9, 2019 5.0 I am able to use Liguid EHR without getting bogged down at the computer. I don't need the tech support often but when I do they are friendly and helpful. I prefer this EMR over other ones that I have used because it is easy to use, quick, intuitive and the printed exams are well done. The developers are open to suggestions and sometimes incorporate the recommendations. Pros It is intuitive and easy to use. It does not print fields that does not contain information so when you print the exam it is two to three pages long, easy to read and succinct. The scanned documents feature makes it easy and quick to read the documents and scanned images and it is not difficult. There are drawings for anterior segment and posterior segment. It is fast to make spectacle, contact and pharmaceutical Rxs. It is also easy to edit the drop down lists. It saves the data quickly and you can navigate throughout the program/pages quickly. It coordinates well with APEX EDI for submitting insurance claims. Cons The builder for the visual fields, OCT, photography is cumbersome and does not print. I record that information in the notes section instead. I wish I could cut and paste in the Plan section. It does not have letter writing capability yet but I hear that the developers are releasing it soon. Review Source MO Michael O. optom Medical Practice Used the software for: 2+ years ### "Medical practice in Optometric setting." April 19, 2023 5.0 The best product that I have used. Support is immediate & to the point. Pros Very intuitive & easy to implement. Like ability to bill exam during patient encounter & bill through clearinghouse. Cons Not fully integrated with Clearinghouse 835 importation & rectifying accounts receivables. Inability to (auto) link ROS with codes. Reason for choosing Liquid EHR Better Review Source JB Joel B. Optometrist Medical Practice Used the software for: 2+ years ### "Liquid EHR review for optometry offices" April 20, 2023 5.0 No more paper charts, and much more professional charting compared to paper charts Pros Good product, good customer support, cloud based, good value Cons can't access files if internet goes down Reason for choosing Liquid EHR Good product at a reasonable price Review Source SG Sonia G. Optometrist Medical Practice Used the software for: 2+ years ### " Garrido, OD " August 11, 2020 5.0 I have had a rewarding business relationship with LiquidEHR. They care to make sure my business is running smoothly and to answer all my questions with an amazing support team. Pros I really appreciated the training provided to learn how to use LiquidEHR, the organized and simplified software, and the speedy help and continual support provided anytime it was needed. Cons Throughout the usage of LiquidEHR, there were mild improvements to be made specific to my medical field. LiquidEHR was always ready to listen and quickly address the change for a better, faster, and simplified experience. Review Source MK Michael K. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Ehr" September 21, 2022 5.0 Pros Support,ease of use ,implementation and integration Cons None Review Source MS Michael S. OD Medical Practice Used the software for: 6-12 months ### "It was easy to set up..customer service was great throughout set up and usage." November 20, 2017 5.0 Easy to ensure compliance and better record keeping, steering away from paper. Works well whether in big or small office. Pros The software was very good in terms of making sure all information was recorded correctly, including what O/C level to bill based on case history and exam procedures/findings. Support was fantastic. Set Up was easy. Cost was not prohibitive. No extended contract was required. Cons Some trouble incorporating patient's insurance with the actual billing process via the software...we essentially did billing a different way in the beginning. That was not the reason we started the EMR system anyways. LiquidEHR was so nicely specific to the eyecare delivery process. Review Source Response from Liquid EHR December 27, 2017 Dr. Spellicy Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com wB walter B. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent customer service support " November 20, 2017 4.0 Pros No upfront cost Easy to use I have used other more expensive programs that are much harder to learn Cons Sometimes doing accounts receivable tricky. Found if get an error on ou of pocket hard to fix. Pulling up diagnosis is sometimes also difficult Review Source Response from Liquid EHR December 27, 2017 Dr. Beckford Thank you so much for your review!, Also, I hope our support took care of your issues. Best Support@liquidehr.com sS shreyansh S. Good Accounting Used the software for: Less than 6 months ### "Liquid EHR has so many issues" March 1, 2024 5.0 Pros Management of Records which is good other than that we need more things which LiquidEHR don't provide Cons All the other things that thay did not mention that data loss, bad invoicing for user which they can nearly read , bad experience overall Reason for choosing Liquid EHR No other product are better over just for the fact that they are very old and new doctors are sick of it Review Source EM Emily M. Administrative Assistant Medical Practice Used the software for: 1-2 years ### "Perfect solution to file patient data. " February 2, 2018 5.0 We love how easy it is to use the software, and store patient data that is easy accessible. Pros Ease of use is one of the best features of this software. I was able to learn the in's and outs of this software easily in less than a month. Cons The VERY occasional glitch is my least favorite part of the software. But the support team is excellent at helping us in a timely manner and very professional. Review Source MC Mary C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "User friendly and efficient software. Great functionality and excellent customer support." December 29, 2017 5.0 It is very easy to navigate once in the chart we also like productivity reports, great tool Pros Easy to learn , excellent functionality, cost-effective, and outstanding customer service . The support staff is very helpful and friendly. All questions are answered within 24 hours. is the best investment we made for our office. Cons We like everything about the software. It provides us with everything we need to make our processes efficient. Review Source Response from Liquid EHR January 3, 2018 Dr. Carandang, Thank you so much for your review! please don't hesitate to reach out to us anytime. Best Support@liquidehr.com 1-866-618-1531 Ext 2 VR Verified Reviewer Independent Doctor of Optometry Used the software for: Less than 6 months ### "Wonderful" November 20, 2017 5.0 Created a more efficient, paperless practice! Pros Plenty of things to love about this EHR Software! But the best aspect of it was the COST and everything you get for what you pay-easy to use EHR software and the most helpful tech support. They have been so helpful, you genuinely feel like they are on your team. I spent almost a year researching different optometry EHR software. I've used Next Gen, Crystal PM, ExamWriter -which were ok to use as well, but I am very satisfied with my ultimate decision to go with . I recommend the cloud-based EHR if you can do it. Review Source Response from Liquid EHR December 27, 2017 Hi, Thank you so much for review! Best Support@liquidehr.com EG Elizabeth G. Optometrist Hospital & Health Care Used the software for: 2+ years ### "Excellent experience" January 12, 2026 5.0 Pros It was easy to learn and the support staff was fantastic. If we ever had a question or a problem we had a direct phone number to talk directly to an IT professional Cons Nothing. The only reason we are switching is because of our POS system. It has a EHR system that is integrated with the POS so it will be easier on our front office staff members. Review Source DW Daniella W. Office Manager Medical Practice Used the software for: 1-2 years ### "Brand New Clinic" May 30, 2025 5.0 Overall very easy to use right out of the box. Staff was helpful in trainings and efficient with setup! Pros I love how helpful and easy to reach customer service has been through set up and beyond as well as ongoing support! Cons The order of operations to log off of the server but a small price to pay for how well it the system operates. Review Source JB Jerome B. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Easy and affordable with great support" May 25, 2025 5.0 Great simple and inexpensive emr. Since the beginning they were always around to help with any issues. Pros Great service and support. They always are around to help if any issues pop up and always able to fix it Cons Too many clicks. There were way too many tabs to go through and i would have preferred the whole chart on a full screen Review Source TW Todd W. President Medical Practice Used the software for: 2+ years ### "I highly recommend LiquidEHR" January 8, 2025 5.0 Extremely positive. I've used LiquidEHR going on 5 years now, and it's more than met all of my expectations. I highly recommend this product, especially for those practitioners who are mindful of their overhead expenses. Pros Very intuitive user-interface, very reliable, very affordable. Cons On a laptop, some of the letter sizing appears to be a bit small. For all I know it's possible to somehow magnify it, but it's never been enough of a problem that I've ever explored that possibility. Switched from [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) I was changing my practice modality, and the Eyefinity OfficeMate software was simply cost-prohibitive for what I was trying to accomplish. Review Source MP Margarita P. Optometrist Medical Practice Used the software for: 2+ years ### "Optometry Exam Software Review for Liquid EHR" April 18, 2023 5.0 We love . It has made charting and record management so very much easier. We were even able to scan in old charts effectively with ease for return patients. Pros software is the easiest program to use and flows directly with my eye exams. The software support is second to none and almost instantaneous! We are very rarely interrupted from our normal day for updates and when we need an update it is done in a timely and quick way and set to a specific appointment time, so that our patients and our schedules are not affected. I can not say enough about the program. We are so thrilled with the ease of use and would never switch to anything else. We are able to import images from other machines right into patient charts and are able to communicate with patients the results of those tests while they can look on at their retinal images. Cons There is absolutely nothing that I would want differently from what Liquid is offering now. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/) Reason for choosing Liquid EHR Ease of software use. I like how the eyes are positioned as you see them on the patient and also that right eye is on top for refraction and left eye on bottom, not side by side. Review Source TD Thomas D. Optometrist / Owner Hospital & Health Care Used the software for: 6-12 months ### "Excellent software and best support!" January 28, 2021 5.0 LiquidEHR has solved my small optometry practice very well. My previous EHR software crashed and that company went out of business. LiquidEHR miraculously was able to retrieve my patient data from the crashed program and allowed me to have access to the records again. This is was a life saver as I had over 3 years worth of records. I cannot say enough about how happy I am with LiquidEHR for the software and the excellent service support. I mean--\[SENSITIVE CONTENT HIDDEN\]--a support technician--even calls me sometimes just to ask if I need any thing with the software! Who does that in this day an age with support? That's is top-notch support that you cannot get anywhere else. As for \[SENSITIVE CONTENT HIDDEN\], he really knows LiquidEHR product and capability. His ability to tailor the software to my practice needs at a very affordable monthly fee, without requiring a contract, sold me on this product. Pros Best feature is the top-notch and available technical support. All EMR/EHRs have glitches and quirkiness that can be overcome with time with a learning curve. But LiquidEHR has very accessible technicians who are very available on the phone and via remote connection to help. I never once was put on a hold or got a machine for technical support! My technical expert is \[SENSITIVE CONTENT HIDDEN\] and he's very patient, knowledgeable and professional. They even provide support on Saturdays for emergency. Customizable software packaging was excellent! \[SENSITIVE CONTENT HIDDEN\], in the Sales Department, listened well to my needs of a small business and tailored the EHR program. He was not pushy and offered different solutions to what I need without paying for services or functions that I don't use. A lot other EHR software companies offer one-size fit all and you end up paying a huge monthly fee for many functions that you do not need or use. Even as my small optometry practice changed and I need to add more features such as more communication & recall with patients, migrating from the stand-alone LiquidEHR on my sole computer to a web/cloub-based EHR, and a more self-booking calendar, \[SENSITIVE CONTENT HIDDEN\] took time to explain the features and options available to me. Not only that, but he supports small businesses and gave me the most affordable total package that he could that tailors to my need. I am extremely happy with \[SENSITIVE CONTENT HIDDEN\] for going out of his way to make it affordable for me to stay in practice. Cons The software seems busy and overwhelming at first as it is very comprehensive with lots of features. However, you don't have to use them all. The tabs for sections can be a little confusing as when you click on one tab, it changes the order of the tabs, thus making it more time-consuming to go back to the original tab(s) that you were on. Alternatives considered [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[Eyefinity Encompass](https://www.capterra.com/p/156685/Eyefinity-EHR/) Reason for choosing Liquid EHR Best feature is the top-notch and available technical support. All EMR/EHRs have glitches and quirkiness that can be overcome with time with a learning curve. But LiquidEHR has very accessible technicians who are very available on the phone and via remote connection to help. I never once was put on a hold or got a machine for technical support! My technical expert is \[SENSITIVE CONTENT HIDDEN\] and he's very patient, knowledgeable and professional. They even provide support on Saturdays for emergency. Customizable software packaging was excellent! \[SENSITIVE CONTENT HIDDEN\], in the Sales Department, listened well to my needs of a small business and tailored the EHR program. He was not pushy and offered different solutions to what I need without paying for services or functions that I don't use. A lot other EHR software companies offer one-size fit all and you end up paying a huge monthly fee for many functions that you do not need or use. Even as my small optometry practice changed and I need to add more features such as more communication & recall with patients, migrating from the stand-alone LiquidEHR on my sole computer to a web/cloub-based EHR, and a more self-booking calendar, \[SENSITIVE CONTENT HIDDEN\] took time to explain the features and options available to me. Not only that, but he supports small businesses and gave me the most affordable total package that he could that tailors to my need. I am extremely happy with \[SENSITIVE CONTENT HIDDEN\] for going out of his way to make it affordable for me to stay in practice. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.