# AvidXchange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AvidXchange the right Accounts Payable solution for you? Explore 208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144102/AvidXchange/reviews --- AvidXchange 4.4 (208) [View alternatives](https://www.capterra.com/p/144102/AvidXchange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of AvidXchange Ease of use 4.5 Customer Service 4.1 ## Pros and Cons in Reviews LA Linda A AccountingManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members.“ October 18, 2025 JY Janet Y Assistant ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit).“ October 13, 2025 JY Janet Y Assistant ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes).“ October 13, 2025 LA Linda A AccountingManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow.“ October 18, 2025 DM Derreck M Accounts PayableConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “AvidXchange integrates with various enterprise resource planning (ERP) systems like QuickBooks, SAP, and Microsoft Dynamics, which made it easier to incorporate into my existing workflow.“ February 13, 2025 DF David F Accounting ManagerReal Estate, 201 - 500 employeesUsed the software for: Less than 6 months. “Automatic refunding of payments outstanding after a certain time, reissuing payments is more difficult through Avid than when paying in-house.“ December 4, 2024 ES Elizabeth S Regional ManagerManagement Consulting, 501 - 1,000 employeesUsed the software for: More than 2 years. “professional, accurate, resourceful, it provides all the accounting in one with tracking mechanism to assist.“ November 17, 2025 DB Daryl B Regional ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Some of the most basic reports needed are non-existent, and extremely disorganized and is only enhanced via an enhancement request, which rarely gets addressed annually.“ May 5, 2025 ## Showing most helpful reviews Showing 1-25 of 208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Meheza N. Commercial Agent Medical Devices Used the software for: 6-12 months ### "i love it for accounting, interesting " February 18, 2023 4.0 Pros the workflow is excellent, once the invoices are registered the payments are made after a short time. and the accounting is easier to manage with this tool Cons unfortunately it is not possible to make changes to your provider, which is annoying. otherwise the software is great Review Source LA Linda A. Accounting Management Consulting Used the software for: 2+ years ### "Awesome Payables Software! " October 18, 2025 5.0 AvidExchange provides a robust and highly secure platform that excels at creating a fully auditable and collaborative accounts payable workflow. The system’s foundational strengths lie in its transparency and fine-grained administrative control. Every business should have this software! Pros The level of traceability and auditability within AvidExchange is exceptional. From the moment an invoice is uploaded, we have complete, timestamped visibility into its entire activity history, covering every action, review, and approval step. This comprehensive audit trail is invaluable for compliance and internal controls. Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members. I also particularly value the granular control over user permissions, which allows us to set highly specific abilities and restrictions for each staff member, significantly enhancing security and compliance across the board. Cons My primary area for improvement concerns the clarity of the check status reporting within the payment processing module. The system currently lacks a descriptive 'word bank' or clearly defined statuses for cut checks. For instance, the status "processing" is frequently misleading. In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow. Implementing more precise and actionable status definitions would greatly reduce confusion and improve our ability to quickly address payment exceptions. Review Source JH Jo H. Owner Construction Used the software for: Less than 6 months ### "Bad business " May 6, 2025 1.0 Bad!! We were never told about being charged to receive our money that we work so hard for. Pros Nothing nothing nothing! Im appalled at the fees charged! Cons They charge the vendors a percentage of the funds they receive. These are funds do to us for work completed to the customer who chose to use avid. The customer who contracted with avid should absorb these fees not the vendor! Review Source Response from AvidXchange May 9, 2025 Hi Jo, We appreciate your feedback. Please note that the only payment option that AvidXchange charges a fee for is the AvidPay Direct enhanced direct deposit option. Payments can be sent by check free of charge, or we can send a one time use virtual Mastercard. You can reach out to the supplier support team at supplier@avidxchange.com or by chat via avidxchange.com, or by calling 704-971-8170, and a member of the team will assist you with updating your preferred method of payment. ES Elizabeth S. Regional Manager Management Consulting Used the software for: 2+ years ### "AvidXchange usage " November 17, 2025 5.0 professional, accurate, resourceful, it provides all the accounting in one with tracking mechanism to assist. Pros Ease of use, secured, payment processing easy to track and provide reporting. documents every step of the way for better accountability. Cons there is nothing I don't like- i enjoy their reporting and how easy it makes my job with clients to look up their own request. Review Source JY Janet Y. Assistant Controller Accounting Used the software for: 2+ years ### "AvidXchange Review" October 13, 2025 4.0 AvidXchange succeeds in reducing manual work: scanning/uploading invoices, routing approvals, tracking payments. These features often save time and reduce paper-based hassles. Pros We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes). For example, scanning invoices and having supporting documents stored with them reduces the need to chase physical paperwork. Cons Suppliers sometimes report that payments arrive late, or don’t arrive at all. Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit). Review Source VR Verified Reviewer Accounting Manager Machinery Used the software for: 6-12 months ### "Gets AP Paperless" February 13, 2026 4.0 Overall it has been a great experience with little down time and great buy in from most employees and leaders. Pros This has helped our company go paperless in our accounts payable department without feeling like we are missing items. Cons It took some time to have the developers write it in to our ERP system which is essential to accounting. Review Source MC Malisha C. Property Manager Real Estate Used the software for: 6-12 months ### "AvidXchange is worth it!" November 12, 2025 5.0 My overall experience is very good. It is easy to have vendors sent over their bills. They are organized by date. Easy to process. Pros Avid exchange makes processing invoices quick, easy and organized. I appreciate the dashboard so I'm not looking all over the place for invoices. Account management is key to paying bills successfully. Cons There isn't anything I least like about avidxchange. I enjoy everything the website has to offer currently. Review Source DM Derreck M. Accounts Payable Construction Used the software for: 1-2 years ### "AvidXchange Review" February 13, 2025 5.0 My experience was positive. AvidXchange integrates with various enterprise resource planning (ERP) systems like QuickBooks, SAP, and Microsoft Dynamics, which made it easier to incorporate into my existing workflow. Pros The platform speeds up invoice approval and payment processes. You can process invoices faster, avoid late fees, and improve vendor relationships through quicker payments Cons While the software is powerful, it can take time to learn the system, particularly for non-technical users or those unfamiliar with accounts payable automation. Review Source NR Nicholas R. Director of Finance Non-Profit Organization Management Used the software for: 1-2 years ### "Avid for AP!" February 14, 2025 4.0 Overall, I have had a great experience using Avid. We were one of the first to use the API functionality with MIP Accounting, and I am glad we made the switch. We save at least 0.5 FTE's on AP. If not for the complaints about the calls to vendors, I would have given 5 stars. Pros I really like the ability to process AP while not physically on location. In a hybrid work environment, it is seamless and managers can sign off on invoices no matter where they are. I also like that there is a digital records trail of the invoices, approvals, and processing. This has been incredibly helpful during audit season. Cons There were some calls to our community partner vendors informing them of the ability to receive payment via ACH, where the person reaching out made it sound like ACH payments were the only option. I had to clarify with our partners that paper checks were an option, but they were under the assumption after the communication that their only option was to accept the ACH form of payment and pay a fee. I reached out to sales and they said this was unacceptable and they would rectify the situation. Since then, I have not received any more complaints. Review Source PS PATRICE S. Assistant Manager Real Estate Used the software for: Less than 6 months ### "Avid is absolutely Amazing!" December 11, 2025 5.0 LOVE IT! I learned Avid in one hour and have been able to take care of our company invoices with a peace of mind Pros It is easy to use and processes invoices quickly. The document management is amazing. I love how secure the banking transactions are and it is worth it. Cons I love everything about it. There are no changes that I would want to see. It is user friendly and easy to use. Review Source CS Christa S. Property Manager Real Estate Used the software for: Less than 6 months ### "CSutter - Freehill avid review" December 16, 2024 4.0 OK, it needs a few kinks worked out though.. like any program. Pros I like that it is a one stop shop for AR and that they can process payments for you. I like the ease of coding and the functionality in the program itself. Cons I wish you could see your vendor's payment preferences. I also wish checks did not take so long to process. Utilities are near impossible to process in the portal as payments take way too long... Switched from [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) We no longer use quickbooks and needed a program that could handle more capacity. Review Source Response from AvidXchange December 17, 2024 Hi Christa, thank you for sharing your feedback. We are happy to hear that you have enjoyed the functionality of the product. Please feel free to reach out to the support team for help troubleshooting timing issues with checks. AI Ally I. Property manager Real Estate Used the software for: 1-2 years ### "Accounting Time Saver!" May 6, 2024 5.0 Overall I've had a great experience with Avid, I just wish they would make small changes to Capture. Pros I love that Avid makes it easy to pay invoices but downloading them to a que and inserting all important information. All I have to do is review the invoice and click submit. This saves me a ton of time per invoice. Cons I dislike the capture system. If an invoice is listed as a duplicate and it is not, there is no easy way to get it processed anyways. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Avid was more hands off, they do a lot of the work for us. Review Source JM Jason M. Operations Manager Real Estate Used the software for: 1-2 years ### "not recommended in its current format and capacity." February 26, 2024 3.0 cold be a great program if it was used to its full potential and implemented properly and managed effectively. Pros ease of access to verify billing Cons poorly managed Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) our current accountants use the system Review Source JG Joe G. Property Manager Real Estate Used the software for: 2+ years ### "AvidXchange- The most user-friendly platform" January 23, 2025 4.0 I have worked with many different payable platforms, such as Nexus, MRI Software, and Yardi. AvidXchange is by far the superior platform. Pros The ease of uploading, processing and paying invoices. Cons The delay time of uploading invoices and getting them on the dashboard. Review Source SP Shannon P. Manager of HRIS AP Oil & Energy Used the software for: 2+ years ### "AvidXchange saves time and money" February 6, 2025 5.0 AvidXchange has made the processing of invoices much quicker and smoother with the appropriate work flows along the way. It has cut hours of work in our company. Pros I love the capture feature the most and how it learns more as you use it. The ease of use of the entire program is also a plus. It doesn't take long to train employees to use. Workflows can be created easily and exactly as needed. Cons The biggest issue is when the system is down and we have to wait for it. Review Source HS Henry S. Accounts Payable Non-Profit Organization Management Used the software for: 2+ years ### "Avid Experience" February 6, 2025 5.0 AvidXchange makes our AP automation easier especially with Vendors Pros Avidxchange provides exact time stamp of all invoices. Cons AvidXchange customer service does not respond to inquiries in a timely manner Review Source JZ Jonathan Z. Controller Child Day Care Services Used the software for: Less than 6 months ### "Growing Kids Review of Avid" December 3, 2024 4.0 Overall it is a solid product, but I wish the invoices showed up in Quickbooks as attached jpeg images instead of an email link. Also, I do not like the default push for VCC for all suppliers/vendors that we are paying. Pros Ability to scan and send invoice to online database to easily code and search and send to Quickbooks for payment and payment tracking. Cons I absolutely hate the aspect that we (as the payee) cannot help the employer easily switch their payment method if they are erroneously signed up for VCC payment instead of check by mail payment or ACH. The amount of companies that state they never signed up for VCC but have been switched over is concerning. Review Source Response from AvidXchange December 17, 2024 Hi Jonathan. Thank you for your review. We are happy to hear that you have had success with AvidXchange. Please feel free to follow up with our customer care team for assistance with payment type discrepancies. MD Michelle D. Manager, Accounts Payable Farming Used the software for: Less than 6 months ### "Great experience with AvidXChange" December 3, 2024 5.0 Overall, great experience with AvidX. Very easy to use and navigate, love the visibility of accounts payable invoices company wide. Pros Flexibility in setup, easy navigation and had a great onboarding team. Cons Unsure of knowing where to go for help or support - Avid community, chat, support email. Alternatives considered [Coupa](https://www.capterra.com/p/115928/Coupa/)[Square 9](https://www.capterra.com/p/161845/Square-9/) Reason for choosing AvidXchange Ease of use and flexible approval workflows Review Source Response from AvidXchange December 17, 2024 Hi Michelle. Thank you for taking the time to share your positive experience with AvidXchange! We are so happy you had a smooth onboarding process. LM Laurie M. Business Administrative Coordinator Architecture & Planning Used the software for: Less than 6 months ### "Seamless Integration: A Game-Changer for Our Workflow" December 12, 2024 5.0 Our overall experience with AvidXchange has been excellent. The software is easy to use, has streamlined our processes, and saved us a lot of time. The support team is responsive and communicates well, making any challenges easy to resolve. It's been a great addition to our workflow! Pros I really liked how easy it was to use and how much time it saved us with payments to our vendors! Cons Honestly, there weren’t many issues at all. If anything came up, the AvidXchange team was super quick to respond and kept us in the loop. Review Source Response from AvidXchange December 17, 2024 Hi Laurie, thank you for sharing your experience! Our customer experience teams are awesome and love to hear examples of how they are making a difference! GM Geoff M. President Real Estate Used the software for: 6-12 months ### "McGregor Interests Inc. Great partnership with AvidXchange" December 9, 2024 5.0 Overall the team at AvidXchange was very responsive and help us during the onboarding. Great company to work with! Pros This process has reduced our work load significantly, the process works very smooth for review and seamless payment process. Cons the onboarding process too longer than we anticipated and more resources than expected but glad we did it. Review Source Response from AvidXchange December 17, 2024 Hi Geoff, thank you for sharing your feedback. We are happy to hear you enjoyed your onboarding experience. TA Tony A. CFO Non-Profit Organization Management Used the software for: Less than 6 months ### "Overall - a good product" October 7, 2024 4.0 the help has been good, the implementation was supported well by your team Pros its link with our accounting system is very helpful and makes our life easier Cons slow payment process, no ACH option, also, we would like to be able to stop emails the approvers Review Source Response from AvidXchange October 10, 2024 Thank you, Tony for sharing your review of AvidXchange! We are so happy to hear you have had a positive experience. TS Tony S. Owner Construction Used the software for: Less than 6 months ### "Payments take forever to show up" March 15, 2025 1.0 Terrible. Cant get paid and no response from customer service. Pros There is absolutely nothing good about this company. Cons Takes too long to get paid and the options for payment are terrible. Review Source ML Miri L. Office Manager Real Estate Used the software for: I used a free trial ### "Amazing software, expensive" January 20, 2025 4.0 Pros It does the payables for you. Time saver. Cons It's expensive for a property management software. Review Source CB Cindy B. Office Manager Real Estate Used the software for: 2+ years ### "Best Accounts Payable Solution for your Business Needs" August 19, 2021 5.0 Processing the large amount of invoices that we have each month for our properties has become streamlined with Avid. We don't have to file and store thousands of invoices a month and cut and sign checks for all of these payments. Pros It has streamlined our payables process substantially. All invoices can be located in our Avid module, review and approval of the vendor invoices, and most important, it integrates with our property management software. Cons Everything is good, we really don't have any issues. Reason for choosing AvidXchange We chose Avid since it integrated with the property management software we use. The enhancements to this software that has been made over the last few years has made it even easier to use. Review Source JC Jan-Pierre C. Assistant Controller Real Estate Used the software for: 2+ years ### "Much Needed Platform!" February 26, 2024 5.0 Pros I believe the user-friendliness and the weigh lifting it does on our Accounting department is what I most like about AvidXchange. It is easy to use and easy to navigate through the site. Also, the Avid Utilities feature is definitely a must have, that way you don't have to worry about getting late fees on your utility bills. Cons I don't have any cons at this moment. I believe in continuous improvement and finding new and better ways to make the product more valuable. I believe AvidXchange is doing a good job so far. One item that would be good to add is to provide more training support and to have a more broad communication to the people who have access, especially when the system is encountering technical issues. Review Source Similar Products Featured ## Related categories [Accounts Payable](https://www.capterra.com/accounts-payable-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Spend Management](https://www.capterra.com/spend-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.