--- title: "AvidXchange Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AvidXchange the right Accounts Payable solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144102/AvidXchange/reviews/" page_type: "reviews" language: "en" --- AvidXchange 4.5 (211) [View alternatives](https://www.capterra.com/p/144102/AvidXchange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of AvidXchange Ease of use 4.5 Customer Service 4.1 ## Pros and Cons in Reviews LA Linda A AccountingManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members.“ October 18, 2025 JY Janet Y Assistant ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit).“ October 13, 2025 JY Janet Y Assistant ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes).“ October 13, 2025 LA Linda A AccountingManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow.“ October 18, 2025 Kari J Internal AuditorBanking, 51 - 200 employeesUsed the software for: More than 2 years. “Overall I have had a positive experience using AvidXchange, both as an employee submitting expense reports and as an auditor auditing Accounts Payable at my company.“ July 8, 2026 DF David F Accounting ManagerReal Estate, 201 - 500 employeesUsed the software for: Less than 6 months. “Automatic refunding of payments outstanding after a certain time, reissuing payments is more difficult through Avid than when paying in-house.“ December 4, 2024 DM Derreck M Accounts PayableConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “AvidXchange integrates with various enterprise resource planning (ERP) systems like QuickBooks, SAP, and Microsoft Dynamics, which made it easier to incorporate into my existing workflow.“ February 13, 2025 DB Daryl B Regional ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Some of the most basic reports needed are non-existent, and extremely disorganized and is only enhanced via an enhancement request, which rarely gets addressed annually.“ May 5, 2025 ## Showing most helpful reviews Showing 1-25 of 211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christy N. Asst Property Manager Real Estate Used the software for: 1-2 years ### "AvidXchange - Like having an extra employee" May 31, 2023 5.0 Superior! That is how I would describe my overall experience with AvidXchange ... Scoring: A+ 100! Pros While I must admit I was very reluctant to make this move, it was a painless transition. AvidXchange has lightened my workload. My invoices are scanned to AVID, they enter the majority of the invoice details and I verify, perform filling account coding and post invoices for processing. Using AVID has cut my AP processing time by probably 30-50%. Very user-friendly AND a time-saver ... LOVE IT! Cons My only issue with this program is limiting reporting THOUGH I believe this is in the control of the Administrator/CFO of our organization and their setup preferences. Review Source LA Linda A. Accounting Management Consulting Used the software for: 2+ years ### "Awesome Payables Software! " October 18, 2025 5.0 AvidExchange provides a robust and highly secure platform that excels at creating a fully auditable and collaborative accounts payable workflow. The system’s foundational strengths lie in its transparency and fine-grained administrative control. Every business should have this software! Pros The level of traceability and auditability within AvidExchange is exceptional. From the moment an invoice is uploaded, we have complete, timestamped visibility into its entire activity history, covering every action, review, and approval step. This comprehensive audit trail is invaluable for compliance and internal controls. Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members. I also particularly value the granular control over user permissions, which allows us to set highly specific abilities and restrictions for each staff member, significantly enhancing security and compliance across the board. Cons My primary area for improvement concerns the clarity of the check status reporting within the payment processing module. The system currently lacks a descriptive 'word bank' or clearly defined statuses for cut checks. For instance, the status "processing" is frequently misleading. In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow. Implementing more precise and actionable status definitions would greatly reduce confusion and improve our ability to quickly address payment exceptions. Review Source JH Jo H. Owner Construction Used the software for: Less than 6 months ### "Bad business " May 6, 2025 1.0 Bad!! We were never told about being charged to receive our money that we work so hard for. Pros Nothing nothing nothing! Im appalled at the fees charged! Cons They charge the vendors a percentage of the funds they receive. These are funds do to us for work completed to the customer who chose to use avid. The customer who contracted with avid should absorb these fees not the vendor! Review Source Response from AvidXchange May 9, 2025 Hi Jo, We appreciate your feedback. Please note that the only payment option that AvidXchange charges a fee for is the AvidPay Direct enhanced direct deposit option. Payments can be sent by check free of charge, or we can send a one time use virtual Mastercard. You can reach out to the supplier support team at supplier@avidxchange.com or by chat via avidxchange.com, or by calling 704-971-8170, and a member of the team will assist you with updating your preferred method of payment. AD Amy D. Regional Manager Real Estate Used the software for: 1-2 years ### "Good service" July 17, 2026 4.0 Overall, our experience was good. At first, we weren’t quite sure what to expect as we had not used a service like avidxchange in the past, but it was good. Pros This is a good service offered that provides value for the money invested. Their customer support was always very helpful. Our company liked the additional level of security offered, and permissions for different user accounts which gave more credibility in our reporting. Cons Sometimes there was a delay of a day getting payment to my vendors. That typically happened when there was a holiday, which is to be expected. So it is not necessarily something that is majorly negative. Review Source ES Elizabeth S. Regional Manager Management Consulting Used the software for: 2+ years ### "AvidXchange usage " November 17, 2025 5.0 professional, accurate, resourceful, it provides all the accounting in one with tracking mechanism to assist. Pros Ease of use, secured, payment processing easy to track and provide reporting. documents every step of the way for better accountability. Cons there is nothing I don't like- i enjoy their reporting and how easy it makes my job with clients to look up their own request. Review Source VR Verified Reviewer Accounting Manager Machinery Used the software for: 6-12 months ### "Gets AP Paperless" February 13, 2026 4.0 Overall it has been a great experience with little down time and great buy in from most employees and leaders. Pros This has helped our company go paperless in our accounts payable department without feeling like we are missing items. Cons It took some time to have the developers write it in to our ERP system which is essential to accounting. Review Source JY Janet Y. Assistant Controller Accounting Used the software for: 2+ years ### "AvidXchange Review" October 13, 2025 4.0 AvidXchange succeeds in reducing manual work: scanning/uploading invoices, routing approvals, tracking payments. These features often save time and reduce paper-based hassles. Pros We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes). For example, scanning invoices and having supporting documents stored with them reduces the need to chase physical paperwork. Cons Suppliers sometimes report that payments arrive late, or don’t arrive at all. Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit). Review Source TF Tommy F. Administrator Biotechnology Used the software for: 1-2 years ### "Glad Customer of Avidxchange" December 1, 2025 5.0 Im happy with the service i get and makes day to day operations a non hassle sending vendor payments an the like it simpler with Avidxchange Pros Its fast and hassle free making payments is a breeze although some say they have a problem with customer service the one time I had to use it went smoothly Cons Nothing people say customer service lacks and needs to be better but only using it once for my quick problem was smooth for me Review Source MC Malisha C. Property Manager Real Estate Used the software for: 6-12 months ### "AvidXchange is worth it!" November 12, 2025 5.0 My overall experience is very good. It is easy to have vendors sent over their bills. They are organized by date. Easy to process. Pros Avid exchange makes processing invoices quick, easy and organized. I appreciate the dashboard so I'm not looking all over the place for invoices. Account management is key to paying bills successfully. Cons There isn't anything I least like about avidxchange. I enjoy everything the website has to offer currently. Review Source PS PATRICE S. Assistant Manager Real Estate Used the software for: Less than 6 months ### "Avid is absolutely Amazing!" December 11, 2025 5.0 LOVE IT! I learned Avid in one hour and have been able to take care of our company invoices with a peace of mind Pros It is easy to use and processes invoices quickly. The document management is amazing. I love how secure the banking transactions are and it is worth it. Cons I love everything about it. There are no changes that I would want to see. It is user friendly and easy to use. Review Source CS Christa S. Property Manager Real Estate Used the software for: Less than 6 months ### "CSutter - Freehill avid review" December 16, 2024 4.0 OK, it needs a few kinks worked out though.. like any program. Pros I like that it is a one stop shop for AR and that they can process payments for you. I like the ease of coding and the functionality in the program itself. Cons I wish you could see your vendor's payment preferences. I also wish checks did not take so long to process. Utilities are near impossible to process in the portal as payments take way too long... Review Source Response from AvidXchange December 17, 2024 Hi Christa, thank you for sharing your feedback. We are happy to hear that you have enjoyed the functionality of the product. Please feel free to reach out to the support team for help troubleshooting timing issues with checks. DF David F. Accounting Manager Real Estate Used the software for: Less than 6 months ### "Great Service!" December 4, 2024 5.0 Pros Time saving, ease of use, seamless integration Cons Automatic refunding of payments outstanding after a certain time, reissuing payments is more difficult through Avid than when paying in-house. Alternatives considered [Entrata](https://www.capterra.com/p/20372/Entrata/) Reason for choosing AvidXchange Price, ease of use, reputation, integration with accounting software Review Source Response from AvidXchange December 17, 2024 Thank you David for the kind review! We are so happy to hear you have had a good experience. JB Jenn B. Controller Retail Used the software for: 6-12 months ### "Best product on market" February 9, 2023 5.0 We solved a very old school numerous step AP process that was inaccurate and caused missed invoices. This product is simple, streamlined, efficent, and accurate with the double checks it has. Pros AvidXchange and AvidPay have been an amazing addition to our company. A process that used to take hours for numerous positions to implement, has now been dwindled down to just 1 person a little every day. It made it so our company has been able to streamline accounts payable. The ease of the software and the unbeatable customer service was crucial to the implementation. The onboarding process was smooth and we had people helping us every step of the way. Integration with Quickbooks was done successfully, and even when we hit a few bumps along the way, their team jumped on it and got it done. Cons Honestly, everything is great. The only improvement I could see is a better search tool for AvidPay, more like the invoice search tool, as the current one takes a bit to figure out. That being said, the great customer service from \[sensitive content hidden\], made it so we learned how to use it correctly. Alternatives considered [Tipalti](https://www.capterra.com/p/236980/Tipalti/)[MineralTree TotalAP](https://www.capterra.com/p/212630/MineralTree-Invoice-to-Pay/) Reason for choosing AvidXchange cost compared to what it offered for product. Review Source KK Katie K. Principal Real Estate Used the software for: 1-2 years ### "Excellent Time Saver" February 13, 2025 4.0 Overall this product has been great for our business and saves us valuable time at a low cost. Plus the cost is passed along to our customers, and is less than it would be to purchase postage/ mail checks on our own. It also directly integrates with our property management software Pros Significantly easier to process accounts payable. Quick and saves us a lot of time. Cons Funds are removed from your account immediately. If the check gets lost or is never received by the vendor, it takes awhile to get the funds returned to your account and re-issued. It also results in a service charge. Review Source KL Karen L. Property Accountant Real Estate Used the software for: 1-2 years ### "User friendly software " February 9, 2025 4.0 Overall I feel like it’s a good software that makes it convenient to complete your payables on a regular basis. Pros It’s user friendly and keeps all your payables organized in one place. Cons When you have multiple entities you are doing payables for it is very time consuming to make changes to vendors that are shared between the companies. Review Source MS Matt S. AP Specialist Accounting Used the software for: 2+ years ### "Avid: User-Friendly For Over Five Years" February 6, 2025 4.0 I've been using Avid for over five years and overall, it's very user-friendly. The stop-pay request replies are very quick. Pros It's very user-friendly and it's getting better all of the time in fixing problems that occasionally occur. They seem to be very responsive to addressing concerns we have, whether it's with functions not working properly or something else. Cons Having to let them know certain functions aren't working. Review Source HS Henry S. Accounts Payable Non-Profit Organization Management Used the software for: 2+ years ### "Avid Experience" February 6, 2025 5.0 AvidXchange makes our AP automation easier especially with Vendors Pros Avidxchange provides exact time stamp of all invoices. Cons AvidXchange customer service does not respond to inquiries in a timely manner Review Source BH Brandon H. Budget and Reporting Specialist Religious Institutions Used the software for: 2+ years ### "Great invoice processing platform" February 11, 2025 5.0 AvidXchange has been a great partner of ours for over 7 years now and has made a huge difference in our AP Pros Simplifies accounts payable processing greatly Cons In our experience, it doesn't have the most robust API back-end for integrations Review Source MD Michelle D. Manager, Accounts Payable Farming Used the software for: Less than 6 months ### "Great experience with AvidXChange" December 3, 2024 5.0 Overall, great experience with AvidX. Very easy to use and navigate, love the visibility of accounts payable invoices company wide. Pros Flexibility in setup, easy navigation and had a great onboarding team. Cons Unsure of knowing where to go for help or support - Avid community, chat, support email. Alternatives considered [Coupa](https://www.capterra.com/p/115928/Coupa/)[Square 9](https://www.capterra.com/p/161845/Square-9/) Reason for choosing AvidXchange Ease of use and flexible approval workflows Review Source Response from AvidXchange December 17, 2024 Hi Michelle. Thank you for taking the time to share your positive experience with AvidXchange! We are so happy you had a smooth onboarding process. ML Miri L. Office Manager Real Estate Used the software for: I used a free trial ### "Amazing software, expensive" January 20, 2025 4.0 Pros It does the payables for you. Time saver. Cons It's expensive for a property management software. Review Source JC Josh C. Accounting Supervisor Sporting Goods Used the software for: 2+ years ### "Simplify Your AP Process" October 19, 2020 5.0 Overall, AvidXchange has saved our company a lot of time. When I first started, I would have employees from different departments coming into my office and handing me invoices. This was not only hard to keep track of, but the invoice would need to be uploaded into the system by me (only one person reviewing header details), I would need to scan the invoice if I wanted a PDF to be attached to the NetSuite record, and then I would need to physically file the invoice. Now, it's as simple as reviewing the invoice in Avid's user-friendly portal and syncing it into our accounting system. Each department will get an invoice based on the supplier's workflow that was set in Avid and all they have to do is review, select what GL they would like to put the invoice to, and submit. Overall experience has been great. One of the few companies we work with that we actually like and feel we are getting our money's worth with. Definitely urge anyone who is looking for an automated A/P system to give Avid a try. Pros \- AvidXchange has indexers who automatically enter the basic invoice/bill data, then send it into the proper workflow to be reviewed, approved and paid. - Customer Service is phenomenal. I have never had to wait more than 12 hours for a reply. If a check is lost in the mail, Avid will immediately void and re-issue a new check to your supplier. - A/P workflows provide a seamless and efficient way for a bill to be reviewed and approved from the right department. It allows for flexibility and completely removes the need for physical copies of invoices. - Reduces paper. - Our company uses AvidXchange with NetSuite, and we love the fact that invoices are automatically tied in to the NetSuite bills. Easy way to find a document during audits. - Overall worth every penny. Cons \- Unable to make changes to supplier preferences for your supplier. Instead, you will need to have your supplier reach out to Avid and have them select any payment options, etc.. This isn't a huge deal, but sometimes I wish we could make changes for our customer since they aren't the ones using the software. Other changes can be made by the user, such as address changes, company name changes, etc.. This mostly refers to how a supplier would like to receive payment through AvidPay. - Indexers can make mistakes on basic invoice header data, but this is very rare. Review Source DD David D. Controller Real Estate Used the software for: 2+ years ### "Daily Accounts Payable Review Software" August 19, 2021 5.0 Generally good-it serves as a very good document imaging manager with Vendor History and the payment process of getting checks or ACHs to suppliers works seamlessly. Pros Ease of Batching approved invoices and integrating them with my accounting software Cons At times invoice images get stuck in the inbox and our accounting staff needs to retrieve them manually to get them in the proper workflow Reason for choosing AvidXchange Cost and recommendation by user Review Source CR Catherine R. Accounts Payable Lead Broadcast Media Used the software for: 2+ years ### "AvidXchange " August 31, 2021 4.0 I have been very happy with the product. It provides the options that we were looking for when considering purchase. We only utilize the purchasing, reports, and PO function. When choosing a product we were looking for something that could integrate with Microsoft GP. We did customize a number of things to fit our business and everyone at AvidXchange were great while working thru the process. Pros AvidXchange has helped streamline our invoice processing; to eliminate paper, and approval routing time. It provides the approving team access to see where it is in the approval/payment process and see payment information. By providing this information at their fingertips it saves us from receiving emails/phone calls looking for basic information. Overall the departments that use the system are very happy with having access to their invoices in one place. Cons The reporting system is cumbersome. I would like a report that would let me customize the detail I am looking for. Review Source MZ Madge Z. Senior Accountant Accounting Used the software for: 2+ years ### "Avid for Bill Pay" September 30, 2024 5.0 Very pleased. We try to get allour clients on it. Pros Makes Bill Pay easy with approval workflows. Easy to communicate to other team members in workflow. export/upload to Appfolio seamless. Reports make spreadsheets for owner bills. Also support is easy to connect with and very helpful Cons Would be helpful to be able to have separate export for owner bills with avid extracting the markup. But this would be an entire new level of service. Review Source Response from AvidXchange October 10, 2024 Thank you, Madge for sharing your experience! We are so happy to hear that AvidXchange has had a positive impact on your processes. DJ Diane J. Accounting Asst Hospital & Health Care Used the software for: 6-12 months ### "Great Product, Great People!" May 2, 2022 5.0 This has been a great experience, and a complete change in the way AP works for us. I'm confident AvidXchange will be able to keep up with our growing organization's ever increasing number of invoices and vendors. Pros Our Implementation Manager was amazing -- he worked with us to build, fine tune and train through weekly meetings and quick response times. The software does what we need and has become an incredible time saver for our growing organization. Our entire team has easily learned to code and approve invoices, allowing the Finance Team to process and pay quickly. Cons This is a robust website, and our rural Internet is sometimes slower than I'd like ... but no fault of AvidXchange! Reason for choosing AvidXchange The attentive nature of the people at AvidXchange, from sales through implementation, as well as its ability to grow with us. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.