--- title: "AvidXchange Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AvidXchange the right Accounts Payable solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144102/AvidXchange/reviews/" page_type: "reviews" language: "en" --- AvidXchange 4.5 (211) [View alternatives](https://www.capterra.com/p/144102/AvidXchange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of AvidXchange Ease of use 4.5 Customer Service 4.1 ## Pros and Cons in Reviews LA Linda A AccountingManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members.“ October 18, 2025 JY Janet Y Assistant ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit).“ October 13, 2025 JY Janet Y Assistant ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes).“ October 13, 2025 LA Linda A AccountingManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow.“ October 18, 2025 Kari J Internal AuditorBanking, 51 - 200 employeesUsed the software for: More than 2 years. “Overall I have had a positive experience using AvidXchange, both as an employee submitting expense reports and as an auditor auditing Accounts Payable at my company.“ July 8, 2026 DF David F Accounting ManagerReal Estate, 201 - 500 employeesUsed the software for: Less than 6 months. “Automatic refunding of payments outstanding after a certain time, reissuing payments is more difficult through Avid than when paying in-house.“ December 4, 2024 DM Derreck M Accounts PayableConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “AvidXchange integrates with various enterprise resource planning (ERP) systems like QuickBooks, SAP, and Microsoft Dynamics, which made it easier to incorporate into my existing workflow.“ February 13, 2025 DB Daryl B Regional ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Some of the most basic reports needed are non-existent, and extremely disorganized and is only enhanced via an enhancement request, which rarely gets addressed annually.“ May 5, 2025 ## Showing most helpful reviews Showing 1-25 of 211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christy N. Asst Property Manager Real Estate Used the software for: 1-2 years ### "AvidXchange - Like having an extra employee" May 31, 2023 5.0 Superior! That is how I would describe my overall experience with AvidXchange ... Scoring: A+ 100! Pros While I must admit I was very reluctant to make this move, it was a painless transition. AvidXchange has lightened my workload. My invoices are scanned to AVID, they enter the majority of the invoice details and I verify, perform filling account coding and post invoices for processing. Using AVID has cut my AP processing time by probably 30-50%. Very user-friendly AND a time-saver ... LOVE IT! Cons My only issue with this program is limiting reporting THOUGH I believe this is in the control of the Administrator/CFO of our organization and their setup preferences. Review Source LW Lindsey W. Accounts Payable Manager Education Management Used the software for: 1-2 years ### "Worth the Hype" February 6, 2025 4.0 Overall AvidXchange has answered all of our questions and made out AP automation streamlined and easy. Pros The best thing I like About AvidXchange is it easy to use and easy to access on the go if needed. Cons The least thing about AvidXchange is that it logs you out if you don't use it for a couple minutes...and the budgets portal is not working for us. Alternatives considered [Paymerang](https://www.capterra.com/p/184798/Paymerang/) Reason for choosing AvidXchange Was able to talk to Blackbaud and meet our requisition requirements Review Source JH Jo H. Owner Construction Used the software for: Less than 6 months ### "Bad business " May 6, 2025 1.0 Bad!! We were never told about being charged to receive our money that we work so hard for. Pros Nothing nothing nothing! Im appalled at the fees charged! Cons They charge the vendors a percentage of the funds they receive. These are funds do to us for work completed to the customer who chose to use avid. The customer who contracted with avid should absorb these fees not the vendor! Review Source Response from AvidXchange May 9, 2025 Hi Jo, We appreciate your feedback. Please note that the only payment option that AvidXchange charges a fee for is the AvidPay Direct enhanced direct deposit option. Payments can be sent by check free of charge, or we can send a one time use virtual Mastercard. You can reach out to the supplier support team at supplier@avidxchange.com or by chat via avidxchange.com, or by calling 704-971-8170, and a member of the team will assist you with updating your preferred method of payment. LA Linda A. Accounting Management Consulting Used the software for: 2+ years ### "Awesome Payables Software! " October 18, 2025 5.0 AvidExchange provides a robust and highly secure platform that excels at creating a fully auditable and collaborative accounts payable workflow. The system’s foundational strengths lie in its transparency and fine-grained administrative control. Every business should have this software! Pros The level of traceability and auditability within AvidExchange is exceptional. From the moment an invoice is uploaded, we have complete, timestamped visibility into its entire activity history, covering every action, review, and approval step. This comprehensive audit trail is invaluable for compliance and internal controls. Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members. I also particularly value the granular control over user permissions, which allows us to set highly specific abilities and restrictions for each staff member, significantly enhancing security and compliance across the board. Cons My primary area for improvement concerns the clarity of the check status reporting within the payment processing module. The system currently lacks a descriptive 'word bank' or clearly defined statuses for cut checks. For instance, the status "processing" is frequently misleading. In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow. Implementing more precise and actionable status definitions would greatly reduce confusion and improve our ability to quickly address payment exceptions. Review Source ES Elizabeth S. Regional Manager Management Consulting Used the software for: 2+ years ### "AvidXchange usage " November 17, 2025 5.0 professional, accurate, resourceful, it provides all the accounting in one with tracking mechanism to assist. Pros Ease of use, secured, payment processing easy to track and provide reporting. documents every step of the way for better accountability. Cons there is nothing I don't like- i enjoy their reporting and how easy it makes my job with clients to look up their own request. Review Source VR Verified Reviewer Accounting Manager Machinery Used the software for: 6-12 months ### "Gets AP Paperless" February 13, 2026 4.0 Overall it has been a great experience with little down time and great buy in from most employees and leaders. Pros This has helped our company go paperless in our accounts payable department without feeling like we are missing items. Cons It took some time to have the developers write it in to our ERP system which is essential to accounting. Review Source JY Janet Y. Assistant Controller Accounting Used the software for: 2+ years ### "AvidXchange Review" October 13, 2025 4.0 AvidXchange succeeds in reducing manual work: scanning/uploading invoices, routing approvals, tracking payments. These features often save time and reduce paper-based hassles. Pros We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes). For example, scanning invoices and having supporting documents stored with them reduces the need to chase physical paperwork. Cons Suppliers sometimes report that payments arrive late, or don’t arrive at all. Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit). Review Source TF Tommy F. Administrator Biotechnology Used the software for: 1-2 years ### "Glad Customer of Avidxchange" December 1, 2025 5.0 Im happy with the service i get and makes day to day operations a non hassle sending vendor payments an the like it simpler with Avidxchange Pros Its fast and hassle free making payments is a breeze although some say they have a problem with customer service the one time I had to use it went smoothly Cons Nothing people say customer service lacks and needs to be better but only using it once for my quick problem was smooth for me Review Source MC Malisha C. Property Manager Real Estate Used the software for: 6-12 months ### "AvidXchange is worth it!" November 12, 2025 5.0 My overall experience is very good. It is easy to have vendors sent over their bills. They are organized by date. Easy to process. Pros Avid exchange makes processing invoices quick, easy and organized. I appreciate the dashboard so I'm not looking all over the place for invoices. Account management is key to paying bills successfully. Cons There isn't anything I least like about avidxchange. I enjoy everything the website has to offer currently. Review Source PS PATRICE S. Assistant Manager Real Estate Used the software for: Less than 6 months ### "Avid is absolutely Amazing!" December 11, 2025 5.0 LOVE IT! I learned Avid in one hour and have been able to take care of our company invoices with a peace of mind Pros It is easy to use and processes invoices quickly. The document management is amazing. I love how secure the banking transactions are and it is worth it. Cons I love everything about it. There are no changes that I would want to see. It is user friendly and easy to use. Review Source CS Christa S. Property Manager Real Estate Used the software for: Less than 6 months ### "CSutter - Freehill avid review" December 16, 2024 4.0 OK, it needs a few kinks worked out though.. like any program. Pros I like that it is a one stop shop for AR and that they can process payments for you. I like the ease of coding and the functionality in the program itself. Cons I wish you could see your vendor's payment preferences. I also wish checks did not take so long to process. Utilities are near impossible to process in the portal as payments take way too long... Switched from [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) We no longer use quickbooks and needed a program that could handle more capacity. Review Source Response from AvidXchange December 17, 2024 Hi Christa, thank you for sharing your feedback. We are happy to hear that you have enjoyed the functionality of the product. Please feel free to reach out to the support team for help troubleshooting timing issues with checks. DF David F. Accounting Manager Real Estate Used the software for: Less than 6 months ### "Great Service!" December 4, 2024 5.0 Pros Time saving, ease of use, seamless integration Cons Automatic refunding of payments outstanding after a certain time, reissuing payments is more difficult through Avid than when paying in-house. Alternatives considered [Entrata](https://www.capterra.com/p/20372/Entrata/) Reason for choosing AvidXchange Price, ease of use, reputation, integration with accounting software Review Source Response from AvidXchange December 17, 2024 Thank you David for the kind review! We are so happy to hear you have had a good experience. SE Sofia E. Maintenance Supervisor Real Estate Used the software for: Less than 6 months ### "Amazing tool! " September 24, 2024 5.0 It has been great! AvidXchange has helped me make sure all invoices are getting paid out, and the reporting tool saves me a lot of time. Pros It gives me full control and visibility of every bill that's been captured and paid, reducing the amount of time I spend searching for specific bills. Cons To me, the workflows are still somewhat confusing, but considering that I didn't have any training when started using this tool, it is still user-friendly. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) lack of control when processing a big batch if invoices Review Source Response from AvidXchange September 25, 2024 Hi Sofia - thank you so much for taking the time to write this review! We are so glad you have had a positive experience with AvidXchange. SR Summer R. Accounts Payable Manager Banking Used the software for: 2+ years ### "Accounts Payable Manager" February 6, 2025 5.0 I truly love AvidAscend. It makes the accounts payable, Prepaids and Accruals, and Fixed Assets part of my job easy. The processes flow nicely and there is rarely an issue. Pros The expense reimbursement feature on AvidAscend is crucial to our company. The ease it provides our employees when uploading receipts and keeping track of expenses is incomparable. Cons I wish there was an option to be able to delete expense reimbursements after they have been approved. Instead of the submitter needing to login and delete it. Review Source SP Shannon P. Manager of HRIS AP Oil & Energy Used the software for: 2+ years ### "AvidXchange saves time and money" February 6, 2025 5.0 AvidXchange has made the processing of invoices much quicker and smoother with the appropriate work flows along the way. It has cut hours of work in our company. Pros I love the capture feature the most and how it learns more as you use it. The ease of use of the entire program is also a plus. It doesn't take long to train employees to use. Workflows can be created easily and exactly as needed. Cons The biggest issue is when the system is down and we have to wait for it. Review Source MS Matt S. AP Specialist Accounting Used the software for: 2+ years ### "Avid: User-Friendly For Over Five Years" February 6, 2025 4.0 I've been using Avid for over five years and overall, it's very user-friendly. The stop-pay request replies are very quick. Pros It's very user-friendly and it's getting better all of the time in fixing problems that occasionally occur. They seem to be very responsive to addressing concerns we have, whether it's with functions not working properly or something else. Cons Having to let them know certain functions aren't working. Review Source HS Henry S. Accounts Payable Non-Profit Organization Management Used the software for: 2+ years ### "Avid Review" February 13, 2025 5.0 Avid has streamlined our AP process especially in preventing loss of invoices. Pros Avid Automation and time stamp is great! Cons Customer Service from Avid is not responsive Review Source IB Ian B. Senior Accountant Real Estate Used the software for: 2+ years ### "Better than paper AP systems" December 12, 2024 4.0 Overall, it's been positive. It's helped get compliance from other departments in our organization. Pros All of our paper invoices are kept in one place. Cons Customer service takes weeks to respond to cases. Review Source Response from AvidXchange December 17, 2024 Hi Ian. We are happy to hear that you have enjoyed the product and it has improved compliance! GM Geoff M. President Real Estate Used the software for: 6-12 months ### "McGregor Interests Inc. Great partnership with AvidXchange" December 9, 2024 5.0 Overall the team at AvidXchange was very responsive and help us during the onboarding. Great company to work with! Pros This process has reduced our work load significantly, the process works very smooth for review and seamless payment process. Cons the onboarding process too longer than we anticipated and more resources than expected but glad we did it. Review Source Response from AvidXchange December 17, 2024 Hi Geoff, thank you for sharing your feedback. We are happy to hear you enjoyed your onboarding experience. CP Carrie P. Finance Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Best Decision for our Payables" September 24, 2024 5.0 Overall great! Implementation Team was helpful, patient, prompt and kept things on track. Pros Ease of use and fully integrates with our software (MIP Fund Accounting). Implementation Team was awesome! Allowed us to move to electronic approvals and alleviated need to shuffle paper. Documentation readily available as needed with complete audit trail. Cons Could not incorporate distribution codes housed in MIP; work around was found. Implementation training limited to personal data - test data would have allowed for more practice. To be fair we didn't ask for additional practice. Review Source Response from AvidXchange September 26, 2024 Thank you Carrie for sharing your review! We are so happy to hear you have had a positive experience with AvidXchange. TA Tony A. CFO Non-Profit Organization Management Used the software for: Less than 6 months ### "Overall - a good product" October 7, 2024 4.0 the help has been good, the implementation was supported well by your team Pros its link with our accounting system is very helpful and makes our life easier Cons slow payment process, no ACH option, also, we would like to be able to stop emails the approvers Review Source Response from AvidXchange October 10, 2024 Thank you, Tony for sharing your review of AvidXchange! We are so happy to hear you have had a positive experience. AB Ashley B. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "Avid for All!" February 26, 2024 5.0 Overall I have loved my experience with Avid. I have used a plethora of AP processing platforms and by far Avid has been the most reliable and easy to use platform. I still have to use others and I dread it far more then when I know I have to process invoices on Avid. I would recommend this platform to anyone in my industry. Pros \-Uploading/Sending invoices to AVID is less than 24 hours -Invoicing History is always available and goes back more than 1 year which can be helpful -Header and distribution lines are easy to use -Codes pull from our chart of accounts making the coding process painless -Save and approval are very easy Cons \-Invoice feed does not separate invoices per property they are all mixed in with each and cannot be organized on our end. This makes it difficult when you are coding per one chart of accounts and then have to switch to another when the next invoice is a different property. -Header dollar amount line when changed does not reflect in line item and creates an extra step to adjust amount in multiple places adding time to coding Review Source DD David D. Controller Real Estate Used the software for: 2+ years ### "Daily Accounts Payable Review Software" August 19, 2021 5.0 Generally good-it serves as a very good document imaging manager with Vendor History and the payment process of getting checks or ACHs to suppliers works seamlessly. Pros Ease of Batching approved invoices and integrating them with my accounting software Cons At times invoice images get stuck in the inbox and our accounting staff needs to retrieve them manually to get them in the proper workflow Reason for choosing AvidXchange Cost and recommendation by user Review Source CR Catherine R. Accounts Payable Lead Broadcast Media Used the software for: 2+ years ### "AvidXchange " August 31, 2021 4.0 I have been very happy with the product. It provides the options that we were looking for when considering purchase. We only utilize the purchasing, reports, and PO function. When choosing a product we were looking for something that could integrate with Microsoft GP. We did customize a number of things to fit our business and everyone at AvidXchange were great while working thru the process. Pros AvidXchange has helped streamline our invoice processing; to eliminate paper, and approval routing time. It provides the approving team access to see where it is in the approval/payment process and see payment information. By providing this information at their fingertips it saves us from receiving emails/phone calls looking for basic information. Overall the departments that use the system are very happy with having access to their invoices in one place. Cons The reporting system is cumbersome. I would like a report that would let me customize the detail I am looking for. Review Source BD Brenda D. Accounts Payable Supervisor Real Estate Used the software for: 2+ years ### "Unhappy with services and a lot of technical issues" February 26, 2024 1.0 Not good - a lot of issues since they went to the AI system Pros Easy platform to work with and can find invoices easily. Cons Technical errors - it has been down for all of my morning and can process invoice. Takes way more that 24 to 48 hours to reply to my requests. Invoices in processing get stuck in the queue till the next day. Called customer service and wasn't any help or were rude. Reason for choosing AvidXchange We use rent manager and Avid works with rent manager also. Review Source Response from AvidXchange August 8, 2024 Hi Brenda, Thank you for sharing this feedback. In 2024, we have focused on continual product improvements, including increasing payment speed. Have you seen any improvements from these changes? If yes, we would be so grateful if you would revise your review to mention that. If no, please feel free to reach out to CERT@avidxchange.com for further assistance. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.