# ProTexting Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ProTexting the right SMS Marketing solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145851/ProTexting/reviews --- ProTexting 4.6 (88) [View alternatives](https://www.capterra.com/p/145851/ProTexting/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ProTexting Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Hina S AnalystInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “ProTexting's ability to track consumer interaction with my texts was another feature I enjoyed since it provided me with insightful data on how my customers were responding to my messages.“ April 28, 2023 SS Sachin S Operations Associate IT and ContentEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “Cons of using ProTexting include the need for customer opt-in, potential costs, limited reach to non-texting audience, and the importance of maintaining appropriate messaging frequency and timing.“ June 16, 2023 Sonia K Sound Design and EditingMedia Production, 2 - 10 employeesUsed the software for: Less than 6 months. “ProTexting is an effective SMS marketing and communication solution with robust features for businesses. Despite considerations such as limited multimedia messaging, pricing structure, learning curve for advanced features, and customer support response time, the platform's comprehensive SMS marketing functionality, user-friendly interface, automation capabilities, and detailed analytics make it a valuable tool for businesses seeking to engage and communicate with their audience through SMS campaigns.“ June 1, 2023 Fisayo T Content WriterWriting and Editing, 11 - 50 employeesUsed the software for: 6-12 months. “I noticed not long ago that two to three of my contacts still don't get any of my automated text delivered to them.“ April 22, 2023 Hina S AnalystInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “It was particularly useful to be able to set up automated text messages because it made it possible for me to send out updates and reminders without having to physically type each one.“ April 28, 2023 Paola A managerArts and Crafts, 2 - 10 employeesUsed the software for: Less than 6 months. “price could be quite expensive if you don't have a big business“ October 1, 2023 SS Sachin S Operations Associate IT and ContentEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “The platform provides detailed analytics for tracking campaign effectiveness, enabling data-driven decisions.“ June 16, 2023 Maria D Data AnalystComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “The security features are not stable and sometimes confidential information may leak to unauthorized access.“ November 29, 2022 ## Showing most helpful reviews Showing 1-25 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mansur S. Product Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Reliable Messaging Platform for Businesses: ProTexting" December 2, 2022 5.0 Overall, ProTexting is a great platform for businesses of all sizes. It's easy to use, secure, and provides a great value. If you're looking for a reliable way to send SMS messages, ProTexting is a great choice. Pros I've found it to be a great way to send SMS messages quickly and easily. It's easy to use, has great support, and the pricing is very competitive. I also like that you can use it for promotions, surveys, and other marketing activities. The platform is also very secure, making it a great choice for business owners who need to keep their customer data safe. Cons The platform can be complicated to use, especially if you don't have much experience with messaging platforms. Also, the platform is not as customizable as some other options. Finally, the cost can be a bit high for some businesses. However, if you need a reliable messaging platform with great features and support, protexting is great. Switched from [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[Marketing 360](https://www.capterra.com/p/148516/Marketing-360/)[Intercom](https://www.capterra.com/p/134347/Intercom/) I made the switch to ProTexting because I wanted a reliable messaging platform that was easy to use and had great features. The support team was also very helpful and the pricing was competitive. I also liked that I could use ProTexting for promotions, surveys, and other marketing activities. Overall, I felt like ProTexting was the best option for my business. Review Source Syed Adeel H. Assistant Manager Information Technology and Services Used the software for: Less than 6 months ### "Forget Application based it is SaaS based advanced Application" April 28, 2022 4.0 I used it for client's digital marketing purposes easy to use the interface and came with the marketplace with a lot of applications on demand. Another good feature is well-organized analytics reports which are necessary for client satisfaction. Pros First of all, it is SaaS-based and came with a mobile application to manage my messaging services. We used it for our restaurant client marketing purpose in the US and the outcome was great. Cons I do not like its cost model Pay As you Go model is what I prefer. the other thing is the documentation for tool-using is not proper if you are stuck somewhere you will need to call support and that is a headache. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing ProTexting Their pricing plan is flexible, also good for cloud side business notification integration Review Source SD Swapnanil D. Digital marketing Accounting Used the software for: I used a free trial ### "Digital marketing x" February 24, 2022 3.0 Pros It's easy to use and yes the customer service was very good easy , all overall its a good system Cons Sometimes the pages load every slowly I think the server may be slow or my interest i dont know Review Source Response from ProTexting March 14, 2022 Very useful information, we will use it to better the service, thanks! FL Frank L. Product Manager Internet Used the software for: 6-12 months ### "A Comprehensive and Reliable Text Messaging Service with Protexting" December 6, 2022 4.0 Overall, I've been very satisfied with Protexting's service. It's reliable, easy to use and the customer service team is helpful. The only downside is that it can be a bit pricey for more frequent users. Pros I've been using Protexting for a few months now and I'm really impressed. The service is incredibly reliable, with messages being delivered quickly and accurately. The user interface is simple to use and there is a wide range of features available. I've been able to customize my messages to better target my customers and the customer service team is always quick to respond to any queries I have. Cons The one downside of Protexting is that the prices can be quite expensive. For more frequent users, the cost can quickly add up and the payment plans can be a bit confusing. Additionally, the customer service team can be a little slow to respond at times. Switched from [Discord](https://www.capterra.com/p/240238/Discord/)[Google Drive](https://www.capterra.com/p/161425/Drive/)[Syteca](https://www.capterra.com/p/149262/Ekran/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) "Protexting provides an excellent service compared to its alternatives. The range of features available is vast and the user interface is simple and intuitive to use. Additionally, the customer service team is always quick to respond and provide. Review Source Aniket G. Senior Sales Manager Real Estate Used the software for: I used a free trial ### "Pro level sms marketing software." December 15, 2022 4.0 My experience with this software is quite amazing. It helped me to secure new leads and those leads converted into deals. Pros My favourite thing about this software is its ability to deliver all the sms accurately and super quick. Creating an sms campaign is very easy in this software because of its simple user interface. Cons At the time of creating account, I had to fill my contact number to receive OTP. But I did not receive any OTP for sometime. I had to repeat the whole procedure 2-3 times to complete the signup process. That is the only difficulty I faced till now. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) There were lot of glitches I found. So I came to ProTexting. Review Source SA Saoirse A. Digital Marketing Manager Financial Services Used the software for: Less than 6 months ### "A Convenient Texting Platform: ProTexting" January 7, 2023 5.0 Overall, ProTexting has been a great experience for me. The platform is easy to use, and the customer service team is always there to help. The cost can be a bit high, but if you're looking for a reliable texting platform, ProTexting is a great choice. Pros ProTexting has been an invaluable asset to my business, allowing me to easily and quickly send out bulk texts to my customers. The interface is intuitive and user-friendly, and the customer service team is always available to help me with any issues I may have. I highly recommend ProTexting! Cons The only downside to ProTexting is the cost. While their services are great, the prices can be a bit steep for some businesses. Additionally, their features could use some improvement in terms of customization and analytics. Switched from [Swell](https://www.capterra.com/p/172802/Swell/)[Textedly](https://www.capterra.com/p/150912/Textedly/)[Yotpo](https://www.capterra.com/p/144389/Yotpo/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) ProTexting stands out from its alternatives due to its intuitive interface and comprehensive features. Additionally, their customer service team is always available to answer any questions or help with any issues. This makes ProTexting the ideal choice for businesses looking for a reliable and convenient texting platform. Review Source Vijendr W. Insurance Professional Insurance Used the software for: Less than 6 months ### "My tool for keeping my clients updated." December 23, 2022 4.0 ProTexting is an amazing software for sms campaigns. It helps me in sending product updates to my clients. It also helps me in sending insurance premium details to my clients. Pros Creating a new account on this software is very simple. Any naive users can also create account on this software in no time. I found its user interface very intuitive. Post campaign analytics is quite impressive to me. It gives me complete analysis of my sms campaign. With the help of this data I can plan my subsequent campaigns. Cons Till date I have not found anything which interrupted my desired results. So I am quite happy with this software. Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) SMS feature was not as good as I expected. Even though Its email campaign is quite good. Review Source Hina S. Analyst Information Technology and Services Used the software for: 1-2 years ### "An Easy and Effective Way to Reach Customers with ProTexting" April 28, 2023 5.0 My overall experience with ProTexting has been great. The user interface is intuitive and easy to use, and the support team is always quick to respond and helpful. I've been able to send bulk messages easily, and track their delivery and response rate. The pricing is reasonable too. Overall, I'm very happy with ProTexting and would highly recommend it to anyone looking for an effective and reliable way to send bulk messages. Pros I appreciated how simple ProTexting was to use. Sending text messages to customers was made simple by the platform's user-friendly interface, which also offered a variety of useful tools to make managing customer communication simpler. It was particularly useful to be able to set up automated text messages because it made it possible for me to send out updates and reminders without having to physically type each one. ProTexting's ability to track consumer interaction with my texts was another feature I enjoyed since it provided me with insightful data on how my customers were responding to my messages. Cons I least liked the lack of customer service. There was no live chat or phone support, which made it difficult to get answers to my questions in a timely manner. Additionally, the user interface of the app was outdated and not very user-friendly. Review Source Faisal A. Digital marketer Marketing and Advertising Used the software for: 6-12 months ### "Great solution for SMS and MMS marketing." October 19, 2022 5.0 This software sends bulk SMS to generate more clients. love the two ways of messaging, this type of message helps you to generate leads for customers. You can personalize SMS with names and custom fields.Overall easy to connect with customers. Pros It is SMS and MMS marketing software that helps to send SMS to our trageting customer. Amazing customer support to help our campaign easy. There are various types of templates for SMS marketing that help to attract customers to generate sales. You can add emojis and an autoreply system that help to connect customers timely. Cons Please add more videos, and documents to understand your feature. overall is okay. Review Source Sonia K. Sound Design and Editing Media Production Used the software for: Less than 6 months ### "ProTexting: Effective SMS Marketing and Communication Solution with Robust Features" June 1, 2023 5.0 ProTexting is an effective SMS marketing and communication solution with robust features for businesses. Despite considerations such as limited multimedia messaging, pricing structure, learning curve for advanced features, and customer support response time, the platform's comprehensive SMS marketing functionality, user-friendly interface, automation capabilities, and detailed analytics make it a valuable tool for businesses seeking to engage and communicate with their audience through SMS campaigns. Pros Robust SMS marketing features: ProTexting offers a wide range of features specifically designed for effective SMS marketing campaigns. From personalized messaging and scheduled broadcasts to autoresponders and keyword campaigns, the platform provides powerful tools to engage with customers, drive conversions, and build brand loyalty.Easy-to-use interface: ProTexting boasts an intuitive and user-friendly interface, making it simple to create and manage SMS campaigns. The platform allows for seamless contact management, list segmentation, and message customization. Even users with limited technical expertise can navigate the platform with ease. Cons Limited multimedia messaging: ProTexting primarily focuses on SMS marketing and communication, which means that multimedia messaging capabilities are limited. While it excels in text-based campaigns, users looking for rich media messaging or MMS capabilities may find the options restricted.Pricing structure: The pricing structure of ProTexting may not be suitable for all businesses, particularly smaller organizations or those with limited budgets. While the platform offers robust features, the cost of the service may be a consideration for businesses looking for more cost-effective SMS marketing solutions. Review Source OK Oleksandr K. Software Engineer Information Technology and Services Used the software for: 2+ years ### "ProTexting is a fantastic tool for SMS marketing" December 22, 2022 4.0 We have recently started using ProTexting as an organization because it provides us with many valuable features. The tool's many useful features convinced us to add it to our workflow; for example, we rely on it to automate the process of establishing and nurturing relationships with our customers, which has allowed us to reach out to them not only by SMS but also through social media platforms and email, which has had a significant impact for some time now. We have been able to get the word out about our products and services in a way that has been well accepted by our target audience thanks to ProTexting, which offers the best bulk SMS and MMS service. The credit for all this goes to ProTexting. Pros Its easy and lightweight handling helps the whole team feel engaged and inspired to include it in activities, which is one of its main advantages because it makes it a fascinating and attractive tool. In addition, it is essential to offer competitive pricing to encourage companies to use this technology. It is an invaluable resource that all companies should use due to its high quality of service in marketing. There is no downtime associated with training new employees to use the tool due to its lightweight design and intuitive interface. It benefits small businesses because its pricing is adaptable and consistently provides low-cost programs that keep customers happy. Cons So far, I have not had any problems or displeasure with this tool because I have found it effective and productive in meeting my needs. Review Source SS Suraj S. Managing Director Information Technology and Services Used the software for: Less than 6 months ### "ProTexting team provide us 100% assistance from signup to launching our first campaign" June 28, 2022 5.0 ProTexting helped us launch our first text campaign, customized the package based on our specific needs, they also provided on-demand training and amazing customer support, and also went above and beyond and helped us every step of the way to properly utilize the text messaging features of their tool to achieve our text marketing goals for our business. They provide on-demand integration with our current tech stack. It was super helpful. Highly recommend. Pros ProTexting's amazing customer support. They not only helped me setup my account according to our needs but also helped us optimize our first text messaging campaign. Cons Some of the features are not easy to understand, but they make it up with their phone support. Review Source AM Atendi M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "A Great SMS Marketing Software " February 1, 2024 5.0 Pros When it comes to SMS Marketing, ProTexting offers best features. It is affordable and comes with marketing features It has scheduling features and has pushed business to the next level. Cons No single problem experienced with ProTexting Review Source OI Ogarekpe I. Applications engineer Financial Services Used the software for: 6-12 months ### "A stellar platform for SMS campaigns marketing " December 6, 2022 5.0 Protexting has been impressive for us in our marketing via SMS. It is a stable platform that has both a mobile and web version. It is very reliable in creating messages for campaigns quickly and they have a very responsive and knowledgeable customer support. Pros Protexting has been very helpful to our marketing teams by providing us with an all in one platform for managing SMS campaigns. This tool has been designed in such a way that it is very user friendly and everything is pretty much straightforward. Protexting is also extremely secure. Their support team are instant with their responses and they are very helpful in troubleshooting your issues. It enables quick and reliable creation of messaging campaigns and surveys. Cons We have used protexting for a few months now and I have not seen any limitations to note. It is user friendly, secure and very reliable. Maybe what I would want to see improved is the documentation to make onboarding faster. Review Source SS Sachin S. Operations Associate IT and Content Education Management Used the software for: Less than 6 months ### "ProTexting provide direct customer engagement through messaging" June 16, 2023 4.0 Overall, it was good decision when we opted for ProTexting. Pros ProTexting benefits us with direct customer engagement through text messaging, including mass texting, scheduled messages, and autoresponders. The platform provides detailed analytics for tracking campaign effectiveness, enabling data-driven decisions. It offers a streamlined solution to enhance customer engagement and drive results through SMS marketing. Cons Cons of using ProTexting include the need for customer opt-in, potential costs, limited reach to non-texting audience, and the importance of maintaining appropriate messaging frequency and timing. Review Source ADE Ali Deniz E. Director of Online Marketing Internet Used the software for: 1-2 years ### "All in one sms and mms marketing platform" April 29, 2022 5.0 Pros Best aspect of ProTexting is it supports both SMS and MMS marketing with a high deliverability rate. Cons Price per SMS and MMS is quite high in comparison to other pnline marketing platforms. Review Source VR Verified Reviewer Team Lead Marketing and Advertising Used the software for: 6-12 months ### "Good SMS Software" May 3, 2022 4.0 Pros Its interface is very easy to use. It does not require a great learning that other tools do have. Cons I wish it had some function that other tools have. Review Source Response from ProTexting May 5, 2022 Thanks for the great review! Paola A. manager Arts and Crafts Used the software for: Less than 6 months ### "best app for business messaging" October 1, 2023 5.0 Pros it is the perfect software to manage your business texting Cons price could be quite expensive if you don't have a big business Review Source Mohammad A. Associate Manager Marketing and Advertising Used the software for: Less than 6 months ### "ProTexting is an Affordable SMS Marketing Platform " March 24, 2022 5.0 I have overall pretty good experience with ProTexting. I found this platform very effective for our clients and the whole setup is simple than ever. Pros ProTexting has an awesome dashboard with very clean user interface. It response nearly real time. I can easily build live SMS campaigns for my clients. Cons I got almost every features which is essential for me to manage campaigns. Although, could have more additional features. All I can suggest is to create some documentations and video tutorials so that users can easily learn how to use their features. Review Source Response from ProTexting March 25, 2022 We hope we keep up the good work for you, thanks! VR Verified Reviewer Individual Market Research Used the software for: Less than 6 months ### "I'd love that service" September 11, 2022 5.0 Pros It's cheap and fast. And it is very easy and comfortable to use. Cons Too many ads are showing during work. But it is better Review Source AO Aloyce O. Manager Executive Office Used the software for: I used a free trial ### "Lovely " March 30, 2022 5.0 Needs work but so far so good Pros Very easy and convenient makes it easy to communicate with clients all through Cons Delay in delivery at times or never reaches at all. This makes it frustrating Review Source Response from ProTexting August 9, 2022 Thank you! We value your opinion! DT Denis T. Senior Accountant Higher Education Used the software for: 1-2 years ### "The most Polished and Matchless SMS services platform. " November 1, 2022 5.0 With the software, We have been able to send and receive bulk messages to more people. Pros It is easy to send group SMS and MMS.it easily schedules messages.It offers a high security to our data.Text to landline. Cons It has great messaging features and we have not really had any difficulties while working with the tool. Review Source DT Dan T. CEO Banking Used the software for: Less than 6 months ### "Excellent customer service" October 19, 2023 5.0 Pros Their customer service is excellent. They helped me get set up quickly, specifically helped set up my use case and we’re a pleasure to work with Cons No complaints. Review Source MT Michelle T. Director Of Online Marketing Health, Wellness and Fitness Used the software for: Less than 6 months ### "Scheduled messaging module is advance" May 1, 2022 5.0 Pros ProTexting makes it possible to send scheduled messages with its advance SMS marketing backend. Cons That would be very beneficial if there were an option to integrate direct payment terminal on SMS. Review Source CP Carmen P. PPC Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Efficiently SMS Software" October 30, 2022 5.0 Pros Protexting helps you send very quickly SMS to a group of people. Moreover, the possibility of connecting the software with other services and programs such as Zapier makes more easy the communication and connection of information. Cons I haven’t found any problems yet. Protexting satisfies every need I have. Review Source Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/)