# i2B Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is i2B Connect the right Supply Chain Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146234/i2B-Connect/reviews --- i2B Connect 4.8 (20) [View alternatives](https://www.capterra.com/p/146234/i2B-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of i2B Connect Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews HK Hari K Head of Procurement - P2POil & Energy, 501 - 1,000 employeesUsed the software for: 6-12 months. “i2B integration with our ERP system enhanced the data visibility, order processing & tracking and Invoice Accuracy.“ February 12, 2021 ZB Zeynel B Director & FounderComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “You are not just using a purchase to pay software but also benefiting from excellent customer service, years of experience and best practice.“ September 20, 2021 HK Hari K Head of Procurement - P2POil & Energy, 501 - 1,000 employeesUsed the software for: 6-12 months. “i2B really is a game changer and our end game is to reduce the overall PO costs in a period of time.“ February 12, 2021 SH Stuart H Governance & Security ManagerFood & Beverages, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “It's easy to set up and deploy and easy to use for Princes colleagues, suppliers and other supply chain partners.“ February 15, 2021 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JK Jasmine K. Purchasing Manager Facilities Services Used the software for: Less than 6 months ### "Transforming Procurement with i2B" August 23, 2024 5.0 One of the standout features of i2B is its robust reporting capabilities. The detailed analytics have provided us with valuable insights into our supplier performance, contract compliance, and overall spending patterns. This data-driven approach has enabled us to optimize our procurement strategies and negotiate better terms with our suppliers. Pros Prior to implementing i2B, our team faced challenges with manual data entry, slow processing, and limited visibility into our spend analytics. However, since adopting i2B and DataKITE, we've experienced a remarkable transformation. Cons Initially, our team faced a learning curve in adapting to the new system and its functionalities. However, with dedicated training and ongoing support from the i2B team, we were able to overcome these hurdles and fully leverage the solution's capabilities. Review Source MW Melanie W. Property Management Team Leader Real Estate Used the software for: 6-12 months ### "The supplier portal thats more than a portal" August 6, 2024 5.0 Very easy to deal with and a breath of fresh air compared to other software implementations we've done in recent years. Pros Easy to use, automation of tasks like purchase order management and approvals streamlines workflows, reducing manual errors and saving time. Cons None so far. Really happy with the support from the i2B team. Review Source RN Rodne N. Strategic Procurement Lead Utilities Used the software for: 6-12 months ### "I2B Initial Review" September 20, 2021 4.0 Overall, I am pleased with I2B. Aggreko is working to increase usage across all areas. Pros I2B helps to standardize the Requisitions process. I2B is easy to use, and the I2B team has been very open for additional needs and functionality. I2B communicates with our Infor purchasing software. Cons It would be great to have more email alerts sent as different steps in the process have been completed. There are some additional needs being developed that I wish would have been considered during the initial implementation. Supplier Agreement and Supplier Item Number fields Review Source ZB Zeynel B. Director & Founder Computer Software Used the software for: 2+ years ### "i2B is a brilliant purchase to pay solution complementary to MRP & ERP systems" September 20, 2021 5.0 Implementing any type of software is a challenge but Team i2B is always available when you need them to help and remove process pains relating to supply chain management. You are not just using a purchase to pay software but also benefiting from excellent customer service, years of experience and best practice. Pros Great purchase to pay software filling the gap in your supply chain processes and managing your supply chain cycle - implemented and supported by an excellent team of professionals and experts in their fields. Cons None. If you need support, Team i2B will is there for you. If you need a new feature or have an improvement suggestion, just talk to Team i2B. Review Source SH Stuart H. Governance & Security Manager Food & Beverages Used the software for: 2+ years ### "Many Years of Fuss Free Proceurment and Great Service" February 15, 2021 5.0 The software has given us over 15 years of reliable service. It is well liked by the Procurement and Supply Chain teams in Princes and across our whole supply base partners. Communication of purchase contracts, purchase orders, shipment data and arrival dates is quick and easy. A great product and a great company to work with. Pros Princes have been using 12B Connect in conjunction with SAP for over 15 years. It's easy to set up and deploy and easy to use for Princes colleagues, suppliers and other supply chain partners. The interface with SAP is simple and reliable. The software is functional and i2B have always been willing and quick to add features that we have requested subject to rigorous business analysis, design and testing. The 12B team are highly capable, responsive and a real pleasure to work with. Cons It's hard to find anything to highlight here. Whenever the product has not been able to meet our needs i2B have developed it until it does! Review Source WH Wanda H. Operational Purchasing Manager Mining & Metals Used the software for: 2+ years ### "I2b The Journey " February 13, 2021 5.0 My i2b journey has been very exciting I've worked very closely with the team over the years and they have always listened and found solutions to the many curve balls I've thrown at them I2b Connect is a excellent conduit between the MRP system and the vendor it supports the supply chain on many levels I am proud to have been part of the journey Pros The layout is very user friendly and compatible to all MRP systems You can capture a snapshot of your order book in real time enabling you to prioritse and deal with issues very quickly Live system updates. reduced expediting costs and automated reporting If goods need to be pulled in pushed out or cancelled the system will send automated requests to the vendor The software also allows the vendor to notify the buyer if they have similar issues The software also captures changes in a PO price, qty, drawing revisions and and expediting communication Reduced invoice queries Everything is documented and date, time stamped No need to compile scorecards to manage vendor OTD all captured in the system Cons Onboarding vendors can be a challenge Frequency of passing information between you and the vendor needs to be right You need to have stable clean data in your MRP system with good date management at the deployment of i2b Review Source PR Paul R. Business Systems Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Effective Supply Chain Collaboration using i2B Connect" February 23, 2021 4.0 Overall experience with i2B Connect and the software provider is very favourable and has provided benefits in terms of reduced overhead costs by automating the communication of data with suppliers Pros Very scalable solution - simple to add new suppliers and now with the added option of placing some suppliers on the i2B lite version . User interface has been vastly improved in the last 16 years for ease of use both as a supplier and a buyer. Customer Support is always very efficient and fast in resolving any queries, and the software provider is always responsive to requested enhancements. Cons The system is very effective in managing the main elements in the procure to pay cycle - occasional problems are usually due to timing issues of transferring the data to i2B from our ERP system Review Source SG Sam G. CEO & Founder Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Supplier Onboarding" May 25, 2022 5.0 Overall very happy with i2B. Implemented the tool with us in Germany from their UK office remotely without any trouble. Language was not an issue, the software is already translated into Deutsch "out of the box". Pros We've been using i2B for our supplier onboarding for the past 6 months. It's used to help us with our compliance and risk management. Very easy to use and it's free to use for our suppliers. Very happy with the product. Would 100% recommend. Cons We're still improving our reporting using the tool. Alternatives considered [Market Dojo](https://www.capterra.com/p/111529/Market-Dojo/)[SAP Ariba](https://www.capterra.com/p/227334/SAP-Ariba/) Reason for choosing i2B Connect Speed of implementation and cost. Review Source CH Catrina H. UK & International Logistics Lead Health, Wellness and Fitness Used the software for: 2+ years ### "I2B review" February 13, 2021 5.0 Great, excellent customer service team and product Pros Very easy to use on any device. No training required, easy to navigate Cons Required some development for service PO's Alternatives considered [SAP Ariba](https://www.capterra.com/p/227334/SAP-Ariba/) Reason for choosing i2B Connect Price, ease of use Review Source LD Lilian D. Head of procurement Hospitality Used the software for: 6-12 months ### "2nd year using i2B" September 23, 2021 5.0 Pros I use i2B every day to communicate with our suppliers. Was quickly implemented within 6 weeks from start to end. Excellent support. Very happy. Cons I know they're working on a Power BI link for reporting, really would like this feature when its released. Switched from [Coupa](https://www.capterra.com/p/115928/Coupa/) Cost Review Source LG Laura G. Luxottica Procurement Manager Apparel & Fashion Used the software for: Less than 6 months ### "Facile da usare e implementare" August 29, 2024 5.0 Pros Molto facile da usare e molto veloce da implementare. Il mio team adora utilizzare il software. Cons Non abbiamo avuto alcun problema finora. Anche se utilizziamo il sistema solo da 3 mesi. Review Source MG Marc G. Chief Purchasing Officer Automotive Used the software for: Less than 6 months ### "Une solution Procure-to-Pay efficace" August 13, 2024 5.0 Je recommanderais à 100% i2B. Leur logiciel est très simple à utiliser et très rapide à mettre en œuvre. Pros Les fonctionnalités d'automatisation ont considérablement réduit les tâches manuelles, libérant du temps pour des activités à plus forte valeur ajoutée. Cons Aucun jusqu'à présent. Il a été très facile de travailler avec l'équipe i2B. Review Source JB James B. Director Real Estate Used the software for: Less than 6 months ### "Excellent from beginning to implementation" June 13, 2022 5.0 A very positive one from first engagement to implementation. We continue to have a productive working relationship Pros The ability to configure the software to our needs and the speed at which it has been provided has been better than anything we have experienced before. The 24/7 support model is reassuring to us as well. I am confident that as we mature this will adapt with us easily Cons There are still some features that we would like to see today, however they are on the roadmap and not core to the original use case we set out to meet Reason for choosing i2B Connect I felt the team were really helpful and willing to engage with my needs personally. They also took on a couple of challenges I presented to them in the right way. Review Source LT Lilian T. Owner Hospitality Used the software for: 6-12 months ### "i2B Procure to Pay" September 22, 2021 5.0 i2B really has been a game changer for us, saved so much money for us as a business. Pros Up and running within a few weeks, really easy to use and roll out to our suppliers. Cons More reporting and analytics would be useful. Review Source JR James R. Purchasing Director Apparel & Fashion Used the software for: 1-2 years ### "Awesome Purchase to Pay software" January 16, 2017 5.0 Having been using i2B Connect for 12 months now, it delivers all our purchase orders to our suppliers. They can view / download their orders and update with approval / decline / change requests to delivery dates. They can update their shipping confirmations and download real time reports / outstanding orders / KPIs / OTD stats real time. Invoices can be uploaded and matched automatically. Very easy to use. Would 100% recommend. Pros Easy to use. SaaS. No supplier training required. On-boarding very quick and easy. Cons None Review Source EB Eduardo B. Senior Manager Supply Chain Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Procure to Pay - PunchOut Made Easy" February 3, 2022 5.0 Solved connecting our suppliers catalogs via Punchout, creating requisitions very easy. All our users love it. Pros Very easy to implement, excellent value for money and quick ROI Great team to work with. Multilingual. Available in 7 languages including Portuguese and Spanish, very important for us in LAM Cons None. Very happy with everything i2B has to offer. Alternatives considered [Coupa](https://www.capterra.com/p/115928/Coupa/) Reason for choosing i2B Connect Cost and speed of implementation. Switched from [SAP Ariba](https://www.capterra.com/p/227334/SAP-Ariba/) More user friendly and cost efficient. Review Source HK Hari K. Head of Procurement - P2P Oil & Energy Used the software for: 6-12 months ### "i2B customer review" February 12, 2021 5.0 i2B really is a game changer and our end game is to reduce the overall PO costs in a period of time. Pros i2B integration with our ERP system enhanced the data visibility, order processing & tracking and Invoice Accuracy. The ability to process requisitions and POs from a mobile device is very helpful and time saving especially in this pandemic situation. Cons I don't really have anything that I unlike about the tool. If I really have to say something then it is the design of the reports, which could be little more improved. Reason for choosing i2B Connect NA Review Source cH christopher H. P2P Project Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "i2B - transforming our P2P process" February 14, 2021 5.0 The ease of use has made deploying the i2B tool an enjoyable task and the technical support provided has been first class. The i2B team seem to thrive on challenges and have welcomed our many questions/requests to tailor the tool to our needs resulting in a product that is a great fit for our business. Pros The ease of use has made it easy for our business to adopt the tool and everyone has very quickly become comfortable using it. It's removed a lot of manual inputs, reduced email traffic and brought a tremendous amount of efficiency to our P2P processes. Cons The tool is always saving any changes being made which is great because it means we don't lose work but it can add time to processing requisitions. Review Source BS Blake S. Global Category Manager Biotechnology Used the software for: Less than 6 months ### "Performs like the Big Guys, but Doesn't Cost Like It" August 5, 2022 4.0 Working with the i2B team was one of the better cross-functional working experiences I've had throughout my career. \[SENSITIVE CONTENT\] and his team are tremendously accommodating and experts in their field, we couldn't have asked for a better partner here. Pros Highly customizable and user-friendly. Immediate deployment capabilities also allowed for us to experience immediate impact to our supplier management activities in a good way. Cons We did not run into many difficulties while customizing and deploying the i2B software for supplier management activities. Nothing immediately comes to mind. The i2B solution was perfect for the size and complexity of our mid-sized business. Reason for choosing i2B Connect i2B provided the best performance value at an optimal price point. Review Source MB Michelle B. Procurement Systems Lead Research Used the software for: Less than 6 months ### "Amazing company to work with" August 5, 2022 5.0 i2B have been amazing. Nothing is too much trouble and they respond to requests immediately. Pros The supplier onboarding is quick and easy to use. All transactions are tracked which is great for audit purposes. Cons There are no cons so far, anything we wanted changed was changed as soon as it was requested. Review Source Similar Products Featured