# Pepperi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pepperi the right B2B eCommerce Platform solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146870/Pepperi/reviews --- Pepperi 4.4 (66) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pepperi Ease of use 4.4 Customer Service 4.1 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use George D. National Distribution Manager Information Technology and Services Used the software for: 1-2 years ### "Best B2B software for mobile sales" August 5, 2016 5.0 Our sales reps in the field were taking orders using individually different methods during the day and then those orders would have to be transmitted via email or handed in and then manually inserted into the ERP software. This ALWAYS created problems with order accuracy, stock availability and credit control. Our office & warehouse staff would be tied up on the phones for many hours advising sales reps of account status and stock availability and not to mention the issues with inaccurate orders in the distribution cycle. We needed something that could mirror our ERP information on a real-time basis to our sales reps so that they could accurately take orders and manage their customer base. When we first considered this software, we were skeptical on how effective it would be in our business and how more importantly, using an international support service would work for us in a different time zone. After some teething problems working with a local Pepperi integration partner in Sydney, we have now been up and running for over 15 months using the software religiously. Most of the problems we had were due to the way our ERP system was being used and our data capture. Once our integration people sorted that out the only errors we had were genetic issues with networks and the way our ERP was being used. On average we now push through over 500 orders a week without fail. Our accounts staff are no longer desk bound and our sales process is completely mobile to a point where it's now rare that a sales order will be entered directly via the ERP system rather than through Pepperi. For us, this software has given us a completely new perspective on how much more we can automate our processes so I really have only good things to say in this review. If I were pressed to find a negative then all I could say is that the cost of the subscription is more expensive than many other competitive products though from where I sit now, it's well worth the investment. -------------------------------------------------------------------------------------------------------------- Why did I write a review? I was asked to share my experience by my integrator as they are proud of the work they have done and therefore would like others to know about this space. I am a real customer in Sydney Australia, I pay annually for both my Pepperi licences and integration. I also recommend to many of my colleagues and customers this software. Pros Where do you start? Great integration into ERP with many live features including CRM Activities, Mobile receipt printing, instant stock updates, live account balances, sales filters, multiple catalog, special pricing, inventory matrix.. Cons Cost is higher & Must have a local support partner to setup properly. Review Source Nicky C. Customer Success Computer Software Used the software for: 2+ years ### "Most customizable B2B for wholesaler" January 4, 2023 5.0 Pros Customizability, Pepperi is most powerful at its logic based rules. It can be retrofit to automate your sales operation. Cons Not much other than the fact that you have to go through a customer success to make changes to you user counts and licenses. Review Source Response from Advantive January 8, 2023 Thank you for your positive review and great feedback! AD Aleck D. Director Food & Beverages Used the software for: 2+ years ### "Terrible Customer Support, Limited Functionality, Unable to Obtain Response to Billing Concerns" May 2, 2018 1.0 This is not the first time I have lodged a complaint about this software provider, I previously had an issue with billing and it was only when I had written a review online that the staff at Pepperi contacted me and arranged the immediate refund of monies owing with the request that I take down the review. Upon receipt of that refund I withdrew my review but recognize now that the underlying issues with this company remain. Whilst the software serves its purpose (with limitations), dealings with representatives of this company once they've signed you up and taken your payment is disappointing. With near on three years experience with Pepperi, I feel I am suitably qualified to advise that there are better options available. Pros Pepperi served us reasonably well for near on three years despite overwhelmingly frustration early on when had been sold a service at full price for what was clearly still in development on android devices. It's simple in it's layout and easy for the sales reps to utilize in the field, however is limited in it's ability to fully integrate with a number of accounting software packages. Cons Customer service is terrible. Pray you don't have a technical issue on Friday or Saturday, the company being based in Israel shuts down for Sabbath. The company has a local representative in Australia for whom I've recently sent three emails, all of which I've received read confirmations, and still no response. Last year we sort assistance for integration of Pepperi order taking directly into Quickbooks to avoid duplication of data entry. The software doesn't provide this function and we were redirected to a local software developer who expressed disinterest. We noticed within the Quicken apps recommendations that there were a number of Pepperi alternatives which provided the integration and subsequently made the switch in January. In March, having checked the fine print, terms and conditions - we cancelled our subscription to Pepperi and requested a refund of the unused annual premium that had been charged in advance as we are entitled to under the observed terms. Two months later and numerous requests and we have still not received the refund or even acknowledgment of our request. We're now looking at pursuing civil proceedings through VCAT. Review Source VR Verified Reviewer Project Consultant Marketing and Advertising Used the software for: 2+ years ### "Amazing interface for tablets!" November 11, 2019 5.0 Amazing experience! If showcasing your products visually is crucial to your sales process on the field, Pepperi is most definitely the tool for you! It also has custom-pricing available. Pros In a past consultancy I worked on for a B2B security equipment distributor, the company was looking to expand sales of its less popular inventory. This was difficult, because the field sales consultants couldn't carry around samples of EVERY single item in the catalog. Integrating Pepperi made showcasing a wider variety of items in the inventory easy, and I would dare to say, fun! It worked! In a matter of 6 months the company saw growth in sales, including less-known products. The field sales consultants carried around Android tablets, so visualization, order taking and order building became quicker and more efficient... Cons Although the user interface is very nice, and easy-to-use, it is a bit heavier, so if your field sales reps are going to use it, make sure the data plan is good, if not you will experiment soome unwanted lag. Review Source Emanuel Z. IT Manager Consumer Goods Used the software for: 1-2 years ### "Its a flexible platform" July 2, 2019 5.0 It has been a great journey, the Pepperi team is always willing to help and improve their tool, it is clear there is a lot of investigation from their side on how to innovate and keep the tool updated with new features. The best thing for us was its flexibility that allowed us to do all the things we were looking for and now is enabling innovation. Pros If the standard solution does not fit your needs, you can easly configure all you need for your sales force. There are a lot of features you can deploy after first implementation, so it becomes an ongoing upgrade. Cons The support is not 24/7 and the time zone is CET. Review Source Daniel E. Designer Information Technology and Services Used the software for: 1-2 years ### "Helpful and Functional" April 3, 2019 4.0 Pepperi is very efficient and time saving. Everything is computerized and can be used for presentations and imputing data. It helps my company with accessibility issues and helps with keeping record of sales. Pros It's very easy to install and operates. It can be accessed with both iOS and Android operating devices. It has a customer service that are very supportive. It helps in locating prices and customers. Cons It's back-end is difficult to set-up. It does not allow multiple discounts and promos to be entered. It has a very serious synchronization issues. Review Source NLB N. Luke B. Manager - Information Systems Apparel & Fashion Used the software for: 2+ years ### "Easiest Implementation with SAP Business One" December 19, 2016 5.0 Swift to implement, excellent price-to-feature ratio, easy to administer, simple SQL-driven integration, excellent customer support. Pepperi understands SAP Business One and stands behind their product. After the initial launch, the Pepperi implementation team worked with me on two niche-specific customizations and brought the same swift, affordable, professionalism to these small projects. Pros An excellent product, iPad, and Android, a fully considered integration architecture, and an expert implementation and support team. Review Source VR Verified Reviewer Client Support Representative Telecommunications Used the software for: Less than 6 months ### "Pepperi Review " April 25, 2019 5.0 Pros \- Performance and feature are great. It's easy to use, and extract information. - It works on mobile too, so you don’t need to carry laptops everywhere. Navigation feature is quite Okay. - Handy to keep records of sales and purchase. Cons \- The quality of the app is not as per the money they seek from customers. - Support team doesn’t work as per expectation. We cannot link data on paper in Quick Books, so which is another drawback. It has very genuine synchronization issues while editing discounts and promo codes. - When you don’t have proper knowledge of IT then it might be difficult for you understands latest technical update and implementation information. Review Source Avital B. Software programmer - Innovation Lab Computer Software Used the software for: 6-12 months ### "Intuitive and easy to use. Back office a little less so, but very powerful. Great support. " August 4, 2016 5.0 Intuitive and easy to use. Back office a little less so, but very powerful. Great support. We were able to get to production with Pepperi in less than 4 weeks. All went smooth. Their product is very flexible so we could configure it to our specific needs. Review Source Henry M. Training Manager Animation Used the software for: Less than 6 months ### "Excellent integration with social media" March 10, 2018 5.0 Their support team are amazing too, such a pleasure to work with. Highly recommended App!! Pros I've had a wonderful experience using Pepperi, once you get the hang of using the website it's super easy to set things up For your own site and amend as and when you see fit. Cons nothing Review Source Jérôme I. commercial Food Production Used the software for: 2+ years ### "Plein de promesses… Mais c'est un a revoir" April 5, 2023 3.0 Sur l'utilisation quotidienne de Pepperi, c'est un vrai plus au niveau de la facilité de vente, je n'ai rien à redire de ce côté, cela reste une des meilleures applications que j'ai puis tester, mais malgré tout la gestion du BackOffice et définitivement frein dans l'utilisation de cette solution. Pros Pour moi, une des plus belles applis sur iOS, tres stable, assez belle, rapide apprenne à prendre la main,Une des plus grosse gestion des promos que j'ai pu tester. Cons Le BackOffice est vieillissant et catastrophiquement lent ... Son avantage, et aussi sur la gestion des promos, bien que très poussées, comporte quelques lacunes vraiment gênante.L'autre point noir et la gestion des résolutions des bugs qui sont soit très long à venir, soit ne sont jamais résolu. Review Source JS John S. Managing Director Wholesale Used the software for: 2+ years ### "Best on the market" December 6, 2016 5.0 Having checked out the other programs we decided on Pepperi and haven't looked back. Our sales team loves the ease of use and once you get the hang of the back end it's easy to make changes, update and run reports. Simply put Pepperi is the stand out for our sales team. Pros Ease of use Cons Starting to get a bit pricey Review Source RP Ronald P. Account specialist Building Materials Used the software for: 1-2 years ### "The software is good. Very helpful in my everyday work. " August 23, 2017 4.0 Good accessibility and helps organize my sales records. Pros I like the way it keeps my records organized. The accessibility is great. I can keep track of my sales records easily. Cons This software sometimes crashes. Specially during the syncing process. There are times when it's very hard to synchronize even when the internet signal is strong. Review Source FH Frank H. General Manager Luxury Goods & Jewelry Used the software for: 2+ years ### "Salesforce ordering and layout software" June 27, 2019 4.0 Very good, our Sales Teams are happy with the software. Major leap vs. the previous Software. Pros \- easy handling for our Sales reps - easy data Transfer from our ERP to Pepperi - fast implementation of Pepperi into our business Cons \-several downtime on previous Software updates Review Source SB Susannah B. Account Manager Used the software for: 6-12 months ### "I work in the field and place orders thru pepperi " August 16, 2017 4.0 Pros The ease of use in the order entry and That it keeps history in numerical order! I also like that you can have it on any device. Cons It could be how my company uses it, but I wish each unit would show the proper colors with the proper color codes and pricing. Also I wish that on the order sheet, backorders were listed in red text. Review Source EW Eric W. Industrial sales rep Retail Used the software for: 1-2 years ### "Super easy to use" November 5, 2018 5.0 Makes my job so much easier Pros Great value and super easy to use. I highly recommend this software . Cons Nothing. It's a great product. Wish I had it years ago Review Source VR Verified Reviewer Public Relations and Communications Used the software for: ### "Most Comprehensive Order Management System" May 28, 2015 5.0 Pepperi's order taking app is very user friendly for sales reps in the field. It helps both with sales planning and execution, and really acts as a mobile CRM --providing actionable insights for sales reps to utilize in meetings with customers. The app extends beyond this however --the e-catalog, which allows companies to upload multiple product images and information can then we given to B2B customers to deploy as a "B2B Storefront" from which distributors'/wholesalers' customers can then order from directly! Pros \-Simple and intuitive user interface -highly customizable -works in both online and offline modes -integrates automatically with back-end ERP system -allows for organized and methodical selling Review Source TR Tenisha R. Sales representative Retail Used the software for: 1-2 years ### "Overall great App" August 15, 2017 4.0 Organization and ease is what I benefited from this software Pros It's easy to see what product we have in stock in order. Color codes are great too. I also like how they hold all my accounts in alphabetical order and number! Cons It glitches once in a while or it freezes up on me in the middle of my order. I would say that's my only concern, but it's not like my order is completely lost. I just have to reset the app again. Review Source VR Verified Reviewer VP of Operations Marketing and Advertising Used the software for: Less than 6 months ### "Pepperi Rocks" November 28, 2016 5.0 This is one of the most seamless b2b e-commerce wholesale apps that I have used so far. It's basically an all in one app that does everything and integrates with all my quickbooks and salesforce apps really easily. Pros It's an all in one package. I don't want to repeat myself but the integration factor is something that is very important for me and with Pepperi it able to sync very easily. Cons Haven't found any yet. But will come back if there is anything that I think needs improvement. Review Source DL Dennis L. Account Manager Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Easy to use and it contains almost all the information I need." August 16, 2017 5.0 Pros The simplicity of the platform. You could give it to a toddler and he can figure out how to use it. Cons I don't know if this issue is a pepperi issue, but the information is not always realistic and on mobile it sometimes crashes. Review Source ND Naman D. Developer Used the software for: Less than 6 months ### "Sales team's tool!" March 23, 2018 4.0 Pros 1\. Great integration into ERP with many live features including CRM Activities and mobile receipt 2. Instant stock updates, 3. Easy, attractive price, excellent support. Cons It isn't a 100% fit for our business, but that would be a product you couldn't sell to anyone else, so it isn't a realistic expectation for us to have. Review Source TJ Turtle J. Used the software for: ### "Making the turtles move " December 9, 2016 4.0 We have been able to grow our sales at trades show with the program for yrs. The ability to see prior yrs is the best part so we don't miss any sales :) Review Source TK Timor K. CMO & CTO Import and Export Used the software for: 2+ years ### "Great App UI/UX especially for Ipads, I am satisfied even that there are some cons." August 21, 2017 5.0 Heavy catalogs and laptop became Ipad weight. Good quality pictures replaced printed catalogs that often get discolored and wrinkled. Catalogs shows the products we have and not the whole manufacturer items. Inventory integration helps us sell the right products and not the ones out of stock. Storefront and pepperi for buyers increase our B2B order center availability. Pros Excellent apple app. Very good android app. Excellent graphics quality. Lots of features. Pleasant customer relationships. Cons Customer support is pleasant, but in low availability, everything takes a lot of time. Lot's of features, but adding the features takes a lot of time and the price is too high for small business (in my opinion). The back-office and the overall logic needs a better foundation to "speak" common language, especially with the erp integration (It happenes a lot in fast growing startups that release ton of features that are not fully compatible with every user configurations). I experience a lot of erp integration issues, sometimes new features doesn't feat my configurations and the system becomes complicated to manage. Review Source SB Shane B. IT/Marketing Coordinator Wholesale Used the software for: 6-12 months ### "Very easy to work with and easy to use." August 18, 2017 5.0 We came from proprietary software that had to be installed manually on each device. Using Pepperi as a service has been much easier for giving access to our employees since they can just download the app from the app store. Pepperi gives us the ability to submit orders with many different choices. We can customize shipping options, payment options, and enter notes for our internal staff. The catalog filters let us create seasonal and event specific catalogs that make it much easier to merchandise and sell products. Different types of sales activities let us customize Pepperi to work for us. The new workflow module is also very useful. Pros I like the ease with which we are able to integrate external applications. I also like the ability to take orders offline and then submit them when a connection is available. Pepperi has done a great job of providing tools for the admin to investigate issues. Cons I wish that the android version was supported to the same extent that IOS was. It would make it a little simpler to use a BYOD model. Review Source JU Jessica U. Senior Sales Consultant Apparel & Fashion Used the software for: 2+ years ### "I love Pepperi. It has been a game-changer for me and my company!" August 18, 2017 5.0 Pros The program is extremely user friendly and intuitive. Pepperi has increased my efficiency in the field 10 fold and I love having so much customer data at my fingertips 24/7. The customer service is fantastic and they really listen and try to meet our company's needs, even to the point of adjusting aspects of the software based on our requests. It is so nice to work with a software developer that is motivated to be consistently improving their product and is so supportive of their customers! Cons The initial customer inventory input aspect of the software is a bit time-consuming , as it pertains to our particular industry, but Pepperi is in the process of making some improvements to this. Review Source Similar Products Featured