# Automaid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Automaid the right Reservations solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149364/Launch27/reviews --- Automaid 4.7 (209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Automaid Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Pedro N DirectorHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “sensitive content hidden\] professionalism and expertise of Launch 27 platform to optimise my cleaning business operations.“ February 27, 2023 HG HOlly G Managing DirectorCapital Markets, 11 - 50 employeesUsed the software for: More than 2 years. “Long story short, I exited 2 months before the end of the year and they refuse to refund the unused months (even if no discount was given for paying a year in advance).“ June 14, 2023 kb kathleen b ownerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Each time I have had to use the "chat" box, every service rep has been prompt, kind and efficient.“ October 19, 2022 HG HOlly G Managing DirectorCapital Markets, 11 - 50 employeesUsed the software for: More than 2 years. “It's the final nail in the coffin for me.“ June 14, 2023 kb kathleen b ownerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “She held my hand through the process and got things done for me.“ October 19, 2022 SP Simon P DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Terrible support“ September 7, 2021 LB Luca B Op ManagerFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “Initial willingness of team to accept feedback and improve software“ October 20, 2020 ## Showing most helpful reviews Showing 1-25 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jaron H. Owner Used the software for: 2+ years ### "Launch 27 takes many functions from many platforms and combines them into one. " April 19, 2018 5.0 Time savings, efficiency, having everything in a central location but also cloud based so I can access anywhere. I am able to automate so many tasks, which makes it so that I can spend more time working on growth, or just having more free time in general. Pros The thing I like the most is that this software is meant for specific industries, so it has the built-in functions tailored for those industries. And, if the software is missing something and the community requests it, then there is a clear "feature request" process that the company follows. When using the Launch 27 platform, I can imagine how many other spreadsheets and tools I would need to tie together to make business operations flow the same if I were to not be using Launch 27. It would be a lot. Launch 27 has the CRM, payment processor, scheduling, booking, etc. all in one platform which really helps save a lot of time. It also helps with the training and transition of new managers who may be using the platform as well. Although learning the ins and outs of Launch 27 to it's fullest extent can definitely take a long time and there is a lot of trial and error, I am confident that it takes less time than it would to learn the sum of a bunch of separate platforms. Cons Broadly speaking, this is how I would describe what I like the least. From the top level, many companies do run their operations generally in a similar fashion. However, once you get down to more specifics, a lot of businesses run things differently. When building functions, Launch 27 has to choose which route to go, what to focus more on, what features to implement first, etc. So, sometimes the functions that would work best for my business may not come soon because the functions of other businesses are in higher demand. I would absolutely love to have Launch 27 be the one and only platform I use to manage all of the daily operations, and I do use it for 90%+ of operations, but there are still some area's where I have to resort to google docs and 3rd party apps to handle certain features. And note: the features I am talking about are related directly to things that Launch 27 could have implemented into the system (I'm not talking about things like advertising or email campaigns, etc.). For example, I do still calculate payroll on excel sheets because Launch27 does not calculate pay amounts in the same way and level of detail that we have set up as a company. The hourly and percentage functions are limited, and they don't have the ability to split pay between two people when they are both on percentage pay and cleaning the same home. For that reason alone, I run payroll on a spreadsheet. Lastly, employees always seem to have problems with the app.\*hit text limit\* Review Source CG CECILIA G. Marketing Director Consumer Services Used the software for: 1-2 years ### "Gives me a good overview of my business" December 30, 2019 4.0 Overall, I have enjoyed using the service on a daily basis. Out of other services I tested, this one is the easiest to use giving us exactly what we needed the availability to offer recurring services. Pros What I like most about Launch27 is the capability to use its online form on my website so that clients can book their services online. I also like that we can send confirmation emails and reminders to our clients. We can also see how many sales we did in a certain month. Cons The feature that I like least is that the sales tax percentage can not be set into a decimal instead it's rounded up to a whole number which in turn, makes it difficult to collect the correct sales tax. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Launch 27 gave me the availability to offer recurring services. Review Source HG HOlly G. Managing Director Capital Markets Used the software for: 2+ years ### "Dissapointing experience, have moved to better software" June 14, 2023 2.0 Ok, but there is better out there. Pros It was good for a few years but their team is the letdown. Many of the features you pay for or that are promised aren't working properly. Inflexible customer service. Cons I paid for a year in advance (with no discount given to me for giving them my money up front). I've been let down by the software and have finally decided to move to Booking Koala instead. I am enjoying Booking Koala, it has more features and is cheaper than the L27 plan I was on. Long story short, I exited 2 months before the end of the year and they refuse to refund the unused months (even if no discount was given for paying a year in advance). I've never experienced this level of inflexibility with any software company. I think it's rude and poor customer service. It's the final nail in the coffin for me. Review Source CC Chase C. Owner Facilities Services Used the software for: 6-12 months ### "Might be better for another industry" December 6, 2019 5.0 Launch27 was confusing for my carpet cleaning company and customers didn’t use it as willingly as House Call Pro. Pros I liked the support, the story of the founder, the concept and idea for the software. I tried this concurrently with housecall pro. Cons The setup is incredibly complicated. Even though there is great support it’s much like computer programming. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing Automaid I didn’t. I ran both for a time and ultimately hose Housecall Pro because it was much easier to use. Review Source Lawrence B. Owner Consumer Services Used the software for: 2+ years ### "From where I'm sitting, no other software offers what L27 does for the same price." October 30, 2018 5.0 I can't imagine starting a running a business without L27. I would highly recommend anyone going in to the cleaning industry to start with L27 before choosing anything else. Great support, great community around it, and they are consistently making upgrades. Pros There isn't one or even a set of features that I would say I like best about L27. L27 has allowed me to grow a business of this sort in a much shorter time than would have been possible otherwise because of nearly all the features that are included. Despite its shortcomings, no other software available is going to allow you to do what you can with L27 at this price point. If i had to pick a few, the payment system is fantastic. Automatic holds and charges for customer cards is very convenient. The email notifications work very well to give customers plenty of warning about their upcoming booking and to let them know automatically if there's an issue with their payment method. The metric screen is decent. I'm glad it has that, though I think there are a few ways it could be improved. Cons 1\. L27 is geared more toward service businesses that operate using independent contractors. We use employees so there are certain features that would be nice to have. 2. Inability to add customer reviews/feedback manually. It has to be done with the emailed customer surveys that come with L27 which isn't great. 3. The scheduling screens have improved but are still very difficult to use when you exceed about 10 bookings per day. Scheduling at this point is going to be difficult, regardless. I do think there are certain tools that would help. Review Source VR Verified Reviewer Op Manager Facilities Services Used the software for: 2+ years ### "From love to hate" October 20, 2020 1.0 I am writing here as, sitting in our office for more than 1h30 with 3 colleagues, we have nothing to do but stare at a blank screen. Launch27 has been offline since 730 PM yesterday. Before that, 4 other times L27 was offline at the start of the working day for at least 30 minutes, with some kind of maintenance. Friday the 18th of September, we had almost 4 hours of downtime in the middle of the afternoon. This adds up to the fact that we cannot do our accounting anymore because of the recent .csv export changes, and that our booking form (when it will be up, lol) will have some uneditable text in english (we operate in a french speaking country). We are really desperate and losing time and energy with support making us feel like all this effort is worth much more than the monthly price of the tool. Pros Initial willingness of team to accept feedback and improve software Cons Terrible SLA, unhelpful customer support, development going the wrong direction Reason for choosing Automaid At the time it was more rich, now not so much at all Review Source JL Jared L. Owner Facilities Services Used the software for: Less than 6 months ### "Setup is impossible, tedious and expensive, not worth going through the setup" December 4, 2019 1.0 I attempted to set it up three years ago. This month I was excited to give it another go and realized why I didn't go through with it the first time. Absolutely lousy customer service and awful setup process. I highly discourage anyone from using this service. I wanted so badly for this to work but I can honestly say I don't feel valued as a customer. I don't usually feel that way. Pros It would've been an amazing service if we could just get through the setup. Cons No phone support! Everything is through chat and email. I need to speak to someone! Setup is very difficult. I paid for a consultant through them to help me set it up because that's what I needed. I know what Launch27 is and does. The consultant wanted to talk more about what they offer and charge an extra $500 to set it up for me on top of the $100 I had already paid. I can't say it's a lousy product because I've never launched with it. If you want to spend hours and hours setting it up and months tweaking the program, then do it. I just don't have time for the awful customer service and lousy setup process. I think they could have customers for years paying $125 a month if they'd just spend more time helping with the setup. Switched from [The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/) What I thought was better and higher quality options. Review Source Pedro N. Director Hospitality Used the software for: Less than 6 months ### "Review of Launch 27' service and support" February 27, 2023 5.0 I am happy to share my review for Launch 27's service provided by \[sensitive content hidden\]. As a cleaning business owner, I have had the pleasure of working with her on the platform and I must say that she has been a true professional throughout. \[sensitive content hidden\] expertise in using Launch 27 platform has been invaluable to my business. She has been patient and helpful in guiding me through the initial start-up process and has provided valuable insights that have helped me optimize my operations. Her level of knowledge and understanding of the platform has been a game-changer for my business.I appreciate that Launch 27 provides this level of support to their customers, and I do believe that initial start-up help should be part of the induction process for new users. It will make a significant difference in the overall user experience and helps new users get up and running more quickly.I also think that there should be some sort of discount or incentive for customers who continuously train and use the platform. It would be a great way to reward users who take the time to learn the platform and continue to use it to improve their businesses.Overall, I would highly recommend \[sensitive content hidden\] and Launch 27 to anyone looking to streamline their cleaning business operations. This platform and support team are top-notch, and I am grateful for the positive impact they have had on my business. Pros \[sensitive content hidden\] professionalism and expertise of Launch 27 platform to optimise my cleaning business operations. Cons No discount or incentive for customers to provide start-up training and continuous training on the use of the platform. Review Source Trezelle M. Owner Hospitality Used the software for: 1-2 years ### "I like L27" September 3, 2019 4.0 It’s a love hate relationship. I keep getting told an upgrade is coming and I have no idea when. But I love L27 because of all the things I said above. Pros The things that I like the best about L27 is the customer service. I love the ease of access. Most of the things are built in which is amazing. It’s very automated and makes life very easy Cons There are a lot of things I think would make it better. For example, proper syncing with google calendar and quickbooks. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Automaid No Review Source Dave E. Founder/Captain of Clean Automotive Used the software for: 6-12 months ### "The best I've experienced but more to be desired" October 26, 2018 4.0 I like it, they're always improving and listening to feedback. I wish I it matched up with my business a bit more and that the cost was lower but at the end of the day it puts my business in a position to succeed. Pros Functionality. It offers more than the competitors, specifically around customization. Typically, if you want to do something there's a way to do it. Also, very, very impressive customer service team. Cons Its not very intuitive. There's a lot in there that can be done but for the life of me I can't figure out how to do it (and in hindsight, it would have been very hard to figure out on my own). It also doesn't mash up perfectly with my business (car detailing) and tends to focus much more-so on home cleaning. Price creates a high barrier to entry too with many competitors being a quarter of their price. Review Source GL Gabe L. Owner Facilities Services Used the software for: 2+ years ### "Great customer service to back up a great product!" October 10, 2024 5.0 Very smooth experience, and pleasant, due to good customer service and a great product. \[sensitive content hidden\] got an a video call with me and helped me figure out the solution that same day. Pros Top notch customer service and a great product that helps streamline my business operations! Cons Closed on weekends, but that hasn't affected me much Review Source KB Kittery B. Owner Consumer Services Used the software for: 6-12 months ### "Huge learning curve - but so worth it!" October 30, 2018 5.0 Overall we ADORE L27, and it's the best money we've spent in our first year of business. We are looking forward to new features that are being promised to aid in making L27 even more beneficial to our businesses. We couldn't run without it - it's just that integrated into our company. From booking/scheduling/payroll to team tracking/GPS tracking/customer support, it really is an all in one solution for a service business. We would love to see expanded scheduling options (the ability to set the frequency of repeat service to more than just weekly/bi-weekly/monthly), the ability to have the auto pay system handle Paypal payments instead of Paypal requiring manual processing, and better integration between the mobile/desktop platform (whereas right now, we're still guessing which features we can access from which platform.) Again, best money we've spent thus far - and I look forward to growing with, and seeing L27 grow. Pros The software allows me to have one central hub from which to run my company. There are so many features bundled into the program, that I was able to do away with/combine other programs into one inclusive platform, which pairs with the optional mobile app for ease of functionality. Overall L27 really improves the day to day operation of my company. Cons Launch 27 has so many features that there is a steep learning curve. (We are several months into use, and STILL learning!) This is not a program for someone who isn't tech savvy, though I believe they offer a set up program for a moderate fee. Even after set up, I find that my staff still have issues navigating some of the areas, especially office personnel dealing with the back end of the program. There are certainly areas where it could flow better, menus that could be more intuitive (think options not being where you would expect them to be) as well as areas that make sense, but are clunky. It just takes so much effort, and customer service aid to figure this beast out, and we still find ourselves spending way too much time trying to navigate the program. The plethora of features (and the intense customization available) almost overwhelm the basic user, making it less functional for some small businesses, and yet somehow the features don't service all of our needs. Review Source SB Simone B. CEO Consumer Services Used the software for: 1-2 years ### "Launch 27 review by S. Baker " March 21, 2023 5.0 Pros There are so many things that I love about Launch 27. The ability to book a cleaning and it sends the clients and staff emails and text with notifications, that I can collect payments and also track how my business is doing. When I email \[sensitive content hidden\] with questions, she responds in a timely manner and she is so kind! Cons i cant think of anything at the moment. I have no issues at this time Review Source VR Verified Reviewer Business Owner Used the software for: 6-12 months ### "Launch27has been a huge success for growing my cleaning company!" April 27, 2018 5.0 Ease of scheduling. Online booking. Online payments, Excellent support Pros The ease of online bookings, customers can book while I am in bed. Everything is very easy to set up and get running. The scheduling software is top notch! I can be very ha da off with launch27 and let them software do its thing. Highly reccomend. Cons There are a couple things that could be added but the cool thing is they are constantly updating everything every day based on what the user requests! Review Source Response from Fullsteam April 27, 2018 Thank you for your support! Cristobal M. Owner Used the software for: ### "By far the best home services booking software available" February 23, 2016 4.0 Ive used them for about 9 months now, they have great features that i cant live without (online giftcards, online bookings, customer reminders, customer portal, open API) Im happy with the software, there some features that need to be added to make the software a complete solution: ability to integrate with more payment gateways: right now is limited to stripe and paypal. ability to integrate with a CRM is missing (infusionsoft, Salesforce, etc) the calendar view got a recent update and is great but needs improvement still. a route optimizer should be added to the calendar, also need to have more options to the recurring jobs: right now your options are every 4 weeks, every 3 weeks, every 2 weeks. need to add "day of the month" or "day of the week" "monthly" on the last day (could be any chosen day) of the month ie: service on the last Tuesday of every month, on the first Monday of the month, etc. heres a great example: http://recurring-select-demo.herokuapp.com/ overall im very happy with them, their customer service is really top notch, when you call they answer, when you email they reply fast. I highly recommend this company if you want ot increase your bookings. r Review Source Christina S. Soldiers’ Mom CEO Consumer Services Used the software for: Less than 6 months ### "My Love for L27 Will never die but I need your help :)" October 26, 2018 4.0 I still haven’t figured out how to even see all the available spots for future appointments and I can’t get that help. I wish this was at the very top of my software so I can easily book those new appointments. This and upcoming appointments are equally important to me but I’ve so been been guessing. I wish someone would help me with this Pros The fact that I see my upcoming appointments and also that I get reminders when I haven’t charged an account. That has been very helpful since I tend to forget things sometimes as I am mainly the only one managing everything at the moment Cons I never really received a really good demo of all the features and figuring things out on my own has not been so easy. Also, the price . Can I get a little discount ? Review Source VR Verified Reviewer Co-Owner Used the software for: 6-12 months ### "I love Launch 27" April 23, 2018 5.0 It makes my life with work so much easier. Pros It's so easy and simple to use. The website makes my daily life with work so much simpler. I've never loved running a company this much before. Cons How hard it was to originally set up. Once it was set up. I've never had a complaint about it. The truth is I love this website. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: 1-2 years ### "Satisfied" February 5, 2019 5.0 Great experience Pros The simplicity of clients being able to book straight from the website. Cons It wasnt easy trying to figure out setting things up. Review Source MW Michael W. Managing Director Used the software for: 1-2 years ### "Launch 27 has provided the necessary tools to be able to communicate a professional business model." April 19, 2018 4.0 Pros Provides excellent communication taking our business to the next level, without having to invest in costly staff, which would be required to achieve the same effect. Provided our Company with an image of a successful established business right from the initial start up. Cons I find some of the setup a little restrictive. Unable to book in bespoke packages easily, catering for commercial clients. My main issue is customers being able to complete a booking, edit a booking, or cancel a booking without confirmation from the business. I believe they should technically be requests which can then be confirmed. There is no daily frequency option for bookings. Review Source ML Mike L. Owner Marketing and Advertising Used the software for: 2+ years ### "Solid platform for a local business." April 19, 2018 5.0 Helps run day to day work scheduling and activities. Pros Frequent updates, almost weekly to ensure platform and services run as smooth as possible. Have been using for business for over 2 years and quality has only improved. Cons There reports/analytics part is very limited on the basic plan. The filters to see reports by month, year, or by comparison aren't available, therefore, you need to access Stripe if you want additional data which is often cumbersome. Review Source JR Jennifer R. Owner Used the software for: 2+ years ### "I have a home cleaning business and use launch 27 to track appointments and bill" May 2, 2018 4.0 Pros It is convenient to use and tracks everything for me. I like that the schedules can be sent and employees can track what they make on every job. Cons I dont like how the booking spots are generated I wish you have more control on how many people booked and when. I also wish there was a feature to tell people there are no appointments available or block a certain person from booking. Review Source RB Robert B. Managing Director Used the software for: 2+ years ### "International users will have some issues with payment options" April 19, 2018 4.0 Pros pretty easy to use on a regular basis... calendar option to see full month and view by clicking day is very helpful Cons Payment options are restricted and don't cover all the options available. I am constantly answering to payment questions since Direct Bank Deposite is not an option to select from. Please add this option so customers can have this as a viable option. Review Source AF Abel F. Owner of Cleaning Tribe Hospitality Used the software for: 1-2 years ### "Love it, saves us a ton of time!" April 23, 2018 5.0 Freed up more time. Allows for online bookings of customers even when staff isn't there to answer calls Pros I love the automatic sms & email reminders to customers & teams. Online booking is also gold. It has helped run our business from day 1. Charging customers,etc...all in one package! Cons L27 does need to work on their scheduling system. Scheduling staff for a job is almost like tetris. Especially with other companies coming up with an "auto scheduler",etc..L27 needs to hop on that to reduce the amount of time spent on scheduling Review Source AM Ana M. Owner Used the software for: Less than 6 months ### "I am happy with the product but there are many things that need improvement. " April 30, 2018 3.0 Pros I like how it keeps me organized, that I can change the schedule using the app and my computer, it makes me look very professional with my clients and with my employees. It is a great way to keep good communication with my clients and with my employees. I also like that you added the checklist, pictures, and notes. I love that when I have any questions you provide a person using your chat on the website that can help right away. Cons I don't like it that every time I am updating the schedule so many tabs open. I also don't like when I am doing the timesheet I use the Time Tracking Log and when I download the excel sheet the colors for check in/out add the date on the total. I have to delete each date so I can use a formula to add the total time for travel and work hours and miles. That is annoying since I have a lot fo employees and I am planning to hire more. I also wish there was a location that only my team leads and myself can see the garage & alarm codes for security reasons. Review Source RD Russell D. Member Consumer Services Used the software for: 1-2 years ### "L27 is Well Worth the Money" October 19, 2018 4.0 Overall good, we have used several different scheduling systems in our years in business and currently use L27 for our two companies. Pros Easy to set up and get started. Good online chat support. Cons Needs to allow entering start and finish times when completing jobs. We charge hourly and need a historical record of actual time to justify charges. Also needs to have internal log of text messages as it does with emails. Also needs to allow for custom email templates to be made not just edit default ones. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.