# Commusoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Commusoft the right Plumbing solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149651/Commusoft/reviews --- Commusoft 4.7 (209) [View alternatives](https://www.capterra.com/p/149651/Commusoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Reviews of Commusoft Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews HG Haroon G Gas engineerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Intuitive interface and powerful scheduling tools made daily operations seamless.“ December 10, 2025 NI Numan I Managing DirectorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “that you cannot mass delete old data from system in bulk or for a time period caused storage issues“ July 3, 2024 RN Rebecca N Operations managerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Engineers find the mobile app straightforward, and the office team love how everything is linked in one place.“ September 26, 2025 DS Dean S Operations and Development ManagerElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: More than 2 years. “Also adjusting invoices and managing invoicing is not easy.“ June 25, 2024 KH Kyle H Operational ManagerUtilities, 2 - 10 employeesUsed the software for: More than 2 years. “Commusoft is an easy to use, CRM software to help manage day to day diaries for our engineers and estate agents.“ July 8, 2024 GS Georgia S DirectorConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “My accounting software sometimes rejects CIS invoices with domestic reverse vat charge, that is our only flaw.“ September 25, 2023 DA Dominic A OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to use, able to enter alot of information including attaching PDF files and JPEG files to records.“ July 24, 2024 JP Joseph P DirectorMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: 6-12 months. “They have a "computer says no" attitude to customer service.“ July 24, 2024 ## Showing most helpful reviews Showing 1-25 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert B. Director Construction Used the software for: 2+ years ### "Perfect Management System" December 17, 2021 5.0 Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant. Pros Everything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work. Cons Some time keeping features. It only logs travel when travelling to the job, not returning. Review Source SB Sam B. Director Construction Used the software for: 2+ years ### "Take your business to the next level" May 17, 2024 5.0 Commusoft has transformed my business and saved us countless hours of administration time. Without a doubt this software has saved us money and even helped us expand as a business. Also exciting as they are always striving to improve the software with new features and updates so its actually nice to be part of their journey too. Pros User friendly software once all up and running, having everything in one place is a huge help for keeping organised and being able to access job history within a few clicks. Cons My only gripe is that we don't have telephone support on our package and I think this should be available for all clients but we only have email support unless there was a more complicated issue they would arrange to call us. Switched from [FieldAware](https://www.capterra.com/p/120648/FieldAware/) We came across Commusoft and found it has more features that better suited our business. Review Source KB Kristofor B. Director Facilities Services Used the software for: Less than 6 months ### "Very poor CRM system " May 18, 2024 1.0 Terrible. I paid £1000 for 5 training sessions that were horrendous. The trainers themselves don't even fully understand the system. Costing me 3.5k for an app that made my business worse and I had to abandon after 2/3 months Pros Nothing. The system is very hard to work. Cons The fact the app is totally different from the desktop and you can't do on site quotes. Review Source Response from Commusoft May 21, 2024 Your feedback is very important to us. We sincerely apologise for the frustration you’ve experienced with Commusoft. We regret any inconvenience caused by trainer illness and scheduling issues. Our CRM caters to diverse business needs but requires some learning and adaptation. Variations between desktop and mobile functionalities occur due to platform differences. Our sales team provides accurate information. Your prompt sign-up post-demo suggests a clear understanding of our product’s capabilities. Our records indicate your suitability as a main office user, aligning with Commusoft’s recommended usage but will review procedures for consistent messaging. Our refund and cancellation policies are clearly outlined in your contract. Our contract terms are binding. Early termination requires full payment for the contracted period. For further discussion, please get in touch with us via email. While we maintain firm policies, we’re open to assisting in resolving any misunderstandings. SC Simon C. Managing Director Utilities Used the software for: 2+ years ### "Exquisite" August 3, 2022 5.0 Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support. Pros It covers almost everything we need from the diary, invoicing, estimating and key reporting. Cons Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[Gas Engineer Software](https://www.capterra.com/p/169116/Gas-Engineer-Software/) Reason for choosing Commusoft Those I spoke with and the software itself which I preferred at the time (2012). Review Source HP Harry P. Director Construction Used the software for: 2+ years ### "Review from a plumbing company " August 27, 2020 5.0 Excellent, Once it’s all set up which does take a little time it makes us so efficient. Pros Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software Cons Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes. Switched from [Gas Engineer Software](https://www.capterra.com/p/169116/Gas-Engineer-Software/) Needed a few more of the things commusoft could offer. Review Source JB Jac B. Director Construction Used the software for: Less than 6 months ### "Let us begin" August 20, 2020 5.0 Positive so far, I have only just started but have used the software with a previous company and wasn't disappointed. It's full of features, some I wont need to use yet but nice to know they're there. Pros Building estimates using templates in order to reduce time spent writing up Cons Estimate and invoice looks and layouts cannot be personalised very much but it does the job. Switched from [Powered Now](https://www.capterra.com/p/148383/Powered-Now/) Interoperability issues with Bank and Accounting software. Review Source Lawrence B. Director Construction Used the software for: 2+ years ### "Great product, forever evolving and moving forward with our expectations" November 15, 2018 4.0 We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future. Pros The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks. Cons The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data. Review Source jenny L. company owner Construction Used the software for: 2+ years ### "Excellent software package " November 16, 2022 5.0 Pros The system is easy to navigate and the support from Commusoft is great. Cons miss the office admin reminders for example vehicle reminders mot etc Review Source Phil C. Director Used the software for: 2+ years ### "Reliable, advanced, bespoke software that I genuinely couldn't run my business without." November 20, 2017 5.0 Pros Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening. Review Source Darren B. Director Construction Used the software for: 2+ years ### "Moved from V3 to V4. Migration went smooth lots more features so glad we did it" October 27, 2018 5.0 the best tool we have in the company is commusoft. excellent support and system Pros everything from customer information to appointments to invoicing to service reminders you can make each process as simple or as detailed as you require Cons just getting used to new layouts and features also trying to sort out past input errors seems a bit long winded Review Source NI Numan I. Managing Director Construction Used the software for: 2+ years ### "User freindly software" July 3, 2024 5.0 Pros very easy to use and simple to set up to get started with ease Cons that you cannot mass delete old data from system in bulk or for a time period caused storage issues Review Source AS Amy S. Admin Assistant Construction Used the software for: 2+ years ### "G Jassal Review" June 23, 2022 5.0 We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with. The system is incredibly easy to use and there is a great knowledge database for anything you need. Pros As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have. Cons We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information. Review Source JB Jamie B. Office Administrator Construction Used the software for: 2+ years ### "Great, All-In-One Package!" December 1, 2023 5.0 Very positive, they've always responded to our questions and issues in a timely manner. We'll be using the software for the foreseeable future. Pros The fact that everything is included in one place is a massive pro, from the initial customer enquiry, to the quote, then the job, then the invoice! It means everything can be tracked very easily, which in turn means tracking KPIs is a breeze. Cons There aren't many cons, one thing that would be nice is for additional works to contain a parts list. Review Source LR Luke R. Director Construction Used the software for: 2+ years ### "Fantastic Service Management Software" July 12, 2023 5.0 10/10 Pros I like how easy it is to use and how quickly my team adapted to using it. Fantastic customer support. Cons Some options are rigid and it would be good if I could turn certain things on and off for individual customers. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[Flobot](https://www.capterra.com/p/232478/Flobot/) Reason for choosing Commusoft I felt Commusoft looked most user friendly. Review Source MS Michael S. Director Construction Used the software for: 2+ years ### "The best CRM for plumbing and heating engineers" May 13, 2021 5.0 I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it. Pros Detail of record keeping such as appliance, stop cock and gas meter location. Integrates with Xero very well for invoices, debtors etc. Detailed reporting for sales, profit and engineer performance. Sending service reminders and booking confirmations by SMS or email. Let’s customer know when the engineer is on their way. Uploading images and files to the job. Adding and saving parts to the job. Digital safety certificates, service/commissioning records, job reports, invoices and statements. Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”. Cons It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use. Reason for choosing Commusoft Commusoft had the most features and seemed the company seemed to be the most dedicated and professional. Review Source MC Marcus C. Heating engineer Construction Used the software for: 2+ years ### "Great software but if you leave your stuffed" September 15, 2020 5.0 Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!! Pros The software has lots of great features and once you have got used to the menus and features and can improve productivity. As a small business with 1 employee passing and updating the engineers jobs was good and planning the jobs ahead was great. I had QuickBooks linked to the Commusoft Cons Unfortunately when the Commusoft was linked to my QuickBooks it somehow doubled every customer in QuickBooks, Commusoft rectified but I still have a load of deleted customers even now. Also response to software issues was slow if your not on the premium service plan. As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users. Upon deciding this wasn’t cost effective we left Commusoft and all databases deleted and some data files sent to us in computer data but no real information on customers that was stored with Commusoft. I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients. Reason for choosing Commusoft Good sales and demo Review Source AS Aaron S. CEO Construction Used the software for: 2+ years ### "Good software system" October 6, 2023 4.0 Good system very little downtime or breaks in service Pros Fairly easy to use with handy support feature Cons Sometimes feel support doesn't really answer the question you're asking. Can be a bit complicated to use and lots of features are unused. Have to fit how we work to software system not it work around us Review Source PD Pauline D. Manager Construction Used the software for: 2+ years ### "Game Changer" March 22, 2024 5.0 I really like this app - its a game changer Pros It keeps track of all jobs and customers - The reporting is excellent Cons Can be hard to to put some things on - but it takes practice Review Source WA Waleed A. Office Manager Facilities Services Used the software for: 2+ years ### "Using Commusoft as a Property Maintenance firm." March 4, 2024 5.0 Pros The ease of scheduling jobs for our engineers. The system allows our engineers to have the Commusoft app on their phones to see their diaries and fill out job updates for the team in the office to have all in one place. We can then send out job reports and invoices from the Commusoft system straight to clients. Cons Storage issues arise from time to time which require us to individually go into old jobs and delete pictures/videos. Review Source JW Justin W. Associate Director of Operations Oil & Energy Used the software for: 2+ years ### "Commusoft Review" May 22, 2024 5.0 Very good and would recommend. There is little downtime and the functionality is very good. Pros Easy to track users and invoice. The overall layout is very easy to use Cons The maps function is a bit laggy when seeing where the engineers are. Review Source ST Steve T. Director Construction Used the software for: 2+ years ### "SR Hall ltd review of Commusoft" March 9, 2022 5.0 Absolute brilliant software and works well in our company. Pros We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead. You are also able to keep clients up to date with all works going on and keeping all materials updated and costed. Cons Set up was a bit tricky but support were brilliant. Review Source KR Keith R. MD Construction Used the software for: 2+ years ### "Great Product" July 19, 2021 5.0 We've been using Commusoft for a number of years now and have also found the team to be very helpful and knowledgeable. The system is great, it helps reduce admin time and keeps the job statuses up to date. Pros It's portable so you can see what's going on from anywhere with internet. You can capture a lot of information about jobs. Ease of use when booking jobs Cons We sometimes find the job locations on the map are way out and as we work a lot in the countryside the mobiles don't always sync straight away. Switched from [ServiceMax](https://www.capterra.com/p/107954/ServiceMax/) It wasn't very good Review Source PS Paul S. Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great software product" September 25, 2019 5.0 Being a small business we ran with manual records before finding Commusoft. It's become an essential time saving customer management tool. Pros The software is user friendly . It makes managing the process from enquiry to invoice and payment very easy. It helps us provide great customer service which is really important. Reporting features help with general business management. There are areas of the software that we aren't using fully and are looking forward to getting these set up to further support our business. The support team are quick to review and help us resolve any problems, despite being by email only. Other companies could take a leaf out of their book. Cons Can't see any cons with the software or support. Slightly frustrating to run out of space, but that is being resolved. Review Source GB Giovanni B. Director Construction Used the software for: 2+ years ### "MAKES MY WORLD GO ROUND!..." August 5, 2019 5.0 Pros Everything is intuitive, comprehensive and well thought out! There are 'hint' bubbles that take you through various processes and little tools that make sure you get the absolute maximum from the software and ultimately, your team! I will never consider another software company again! Cons I am really quite good with computers and software, and felt that I would get a lot from going through the star-up/set-up phase myself. It is mandatory to pay for the training, and this cost is incurred again if you upgrade the package etc.. But, I can completely see why they do insist, it's to ensure you get 110% form their kit ;) Review Source JC Jules C. Owner Construction Used the software for: 2+ years ### "Fantastic product and service to match" August 17, 2021 5.0 Great product and matched by it's exceptional level of customer services. It's helped streamline our business and created more time for us to process more orders. Pros Ease of use, robust, lots of automation and the ability to manage lots of jobs. Cons The booking system didn't work particularly well for us but we do use the software slightly differently to how others do so it's not really a fault. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.