# Commusoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Commusoft the right Plumbing solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149651/Commusoft/reviews --- Commusoft 4.7 (209) [View alternatives](https://www.capterra.com/p/149651/Commusoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Reviews of Commusoft Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews HG Haroon G Gas engineerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Intuitive interface and powerful scheduling tools made daily operations seamless.“ December 10, 2025 NI Numan I Managing DirectorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “that you cannot mass delete old data from system in bulk or for a time period caused storage issues“ July 3, 2024 RN Rebecca N Operations managerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Engineers find the mobile app straightforward, and the office team love how everything is linked in one place.“ September 26, 2025 JW Justin W Associate Director of OperationsOil & Energy, 11 - 50 employeesUsed the software for: More than 2 years. “The maps function is a bit laggy when seeing where the engineers are.“ May 22, 2024 KH Kyle H Operational ManagerUtilities, 2 - 10 employeesUsed the software for: More than 2 years. “Commusoft is an easy to use, CRM software to help manage day to day diaries for our engineers and estate agents.“ July 8, 2024 KB Kristofor B DirectorFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Costing me 3.5k for an app that made my business worse and I had to abandon after 2/3 months“ May 18, 2024 DA Dominic A OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to use, able to enter alot of information including attaching PDF files and JPEG files to records.“ July 24, 2024 DS Dean S Operations and Development ManagerElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: More than 2 years. “Also adjusting invoices and managing invoicing is not easy.“ June 25, 2024 ## Showing most helpful reviews Showing 1-25 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert B. Director Construction Used the software for: 2+ years ### "Perfect Management System" December 17, 2021 5.0 Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant. Pros Everything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work. Cons Some time keeping features. It only logs travel when travelling to the job, not returning. Review Source SB Sam B. Director Construction Used the software for: 2+ years ### "Take your business to the next level" May 17, 2024 5.0 Commusoft has transformed my business and saved us countless hours of administration time. Without a doubt this software has saved us money and even helped us expand as a business. Also exciting as they are always striving to improve the software with new features and updates so its actually nice to be part of their journey too. Pros User friendly software once all up and running, having everything in one place is a huge help for keeping organised and being able to access job history within a few clicks. Cons My only gripe is that we don't have telephone support on our package and I think this should be available for all clients but we only have email support unless there was a more complicated issue they would arrange to call us. Switched from [FieldAware](https://www.capterra.com/p/120648/FieldAware/) We came across Commusoft and found it has more features that better suited our business. Review Source KB Kristofor B. Director Facilities Services Used the software for: Less than 6 months ### "Very poor CRM system " May 18, 2024 1.0 Terrible. I paid £1000 for 5 training sessions that were horrendous. The trainers themselves don't even fully understand the system. Costing me 3.5k for an app that made my business worse and I had to abandon after 2/3 months Pros Nothing. The system is very hard to work. Cons The fact the app is totally different from the desktop and you can't do on site quotes. Review Source Response from Commusoft May 21, 2024 Your feedback is very important to us. We sincerely apologise for the frustration you’ve experienced with Commusoft. We regret any inconvenience caused by trainer illness and scheduling issues. Our CRM caters to diverse business needs but requires some learning and adaptation. Variations between desktop and mobile functionalities occur due to platform differences. Our sales team provides accurate information. Your prompt sign-up post-demo suggests a clear understanding of our product’s capabilities. Our records indicate your suitability as a main office user, aligning with Commusoft’s recommended usage but will review procedures for consistent messaging. Our refund and cancellation policies are clearly outlined in your contract. Our contract terms are binding. Early termination requires full payment for the contracted period. For further discussion, please get in touch with us via email. While we maintain firm policies, we’re open to assisting in resolving any misunderstandings. SC Simon C. Managing Director Utilities Used the software for: 2+ years ### "Exquisite" August 3, 2022 5.0 Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support. Pros It covers almost everything we need from the diary, invoicing, estimating and key reporting. Cons Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[Gas Engineer Software](https://www.capterra.com/p/169116/Gas-Engineer-Software/) Reason for choosing Commusoft Those I spoke with and the software itself which I preferred at the time (2012). Review Source HP Harry P. Director Construction Used the software for: 2+ years ### "Review from a plumbing company " August 27, 2020 5.0 Excellent, Once it’s all set up which does take a little time it makes us so efficient. Pros Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software Cons Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes. Switched from [Gas Engineer Software](https://www.capterra.com/p/169116/Gas-Engineer-Software/) Needed a few more of the things commusoft could offer. Review Source JB Jac B. Director Construction Used the software for: Less than 6 months ### "Let us begin" August 20, 2020 5.0 Positive so far, I have only just started but have used the software with a previous company and wasn't disappointed. It's full of features, some I wont need to use yet but nice to know they're there. Pros Building estimates using templates in order to reduce time spent writing up Cons Estimate and invoice looks and layouts cannot be personalised very much but it does the job. Switched from [Powered Now](https://www.capterra.com/p/148383/Powered-Now/) Interoperability issues with Bank and Accounting software. Review Source DA Dominic A. Owner Construction Used the software for: 2+ years ### "Happy customers and does the job" July 24, 2024 5.0 Pros Easy to use, able to enter alot of information including attaching PDF files and JPEG files to records. Email straight from the system and logs all info emailed. Able to send text messages to engineers and customers. Can see old records of previous works. Cons Certain features don't show on job sheets, ie location of certain appliances, unable to add certificates if the invoice has already been raised. Unable to phone anyone at commusoft support as it's all done via email unless they call you, but they do usually respond same day. Not really massive issues. Review Source Lawrence B. Director Construction Used the software for: 2+ years ### "Great product, forever evolving and moving forward with our expectations" November 15, 2018 4.0 We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future. Pros The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks. Cons The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data. Review Source jenny L. company owner Construction Used the software for: 2+ years ### "Excellent software package " November 16, 2022 5.0 Pros The system is easy to navigate and the support from Commusoft is great. Cons miss the office admin reminders for example vehicle reminders mot etc Review Source Phil C. Director Used the software for: 2+ years ### "Reliable, advanced, bespoke software that I genuinely couldn't run my business without." November 20, 2017 5.0 Pros Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening. Review Source pH patrick H. manager Utilities Used the software for: 2+ years ### "Superb Tool" June 3, 2024 5.0 The overall experience is superb , always on hand to help Pros commusoft is a vital part of the company Cons allow more than one mobile number on the main account Review Source CP Chris P. Director/Engineer Construction Used the software for: 2+ years ### "Wow!!! This is not a software update this is a supercharge of an already great system." March 9, 2019 5.0 I hate writing reviews but would have felt guilty not to give credit where due with Commusoft. The team at Commusoft and their level of service have have always been top notch! You ask - they help. Commusoft have listened to us and have developed this software accordingly to what we need - and more. My transition to V4 was seamless and very well structured from the trial, right through to the installation and follow up support. The tutorials and online help are comprehensive. Throughout my dealings with Commusoft, I have always felt like a valued customer and not another "number" talking to someone on the phone who doesn't care and can't wait to get you off the phone and close off the job you have asked them to help with. That make a difference and hope that will not change with the inevitable continued success of their product!! Thank you, Thank you, Thank you!! Keep up the excellent work!! Pros It's a fantastic piece of software that makes all aspects of running of my business so easy. I have used Commusoft for 6 years now and this latest version is even more powerful than i ever expected. Other than the improved interface on both desktop and mobile platforms the flexibility to shape this software to your own business needs is great. I particularly like the reporting function where any data reports you may want are available for you to customise and save for future use as your "own" reports. Its hard to imagine how I coped without this software using separate spreadsheets, documents, accounting and certification packages to run my business when Commusoft does it all and make it so easy. The management of jobs for yourself and employees is so easy from the initial enquiry to completion and invoicing. Maintaining your existing business with service reminders is great and the ability to have your customer details and appliance data, work history etc at your fingertips is also great, saving time and offering your customer that "personal feeling" I can talk forever about this software but won't bore you but lastly the other feature I really will benefit from on this new version is the previously monotonous task of contacting Tenants for access!! This is made so simple in Commusoft. Cons I've run out of space so as there are no negatives Ill continue with the Pros: I will be adding the vehicle tracking feature to offer my customers the flexibility to see where we are in relation to their property so they can "pop out to the shop" knowing they will not risk missing us. More of a PR thing in my case I suppose but also great for slotting in an emergency job for engineers in the same area. Maybe bringing our industry "up to date" In summary Commusoft is my best friend and can't imagine running my Plumbing and Heating business without it!! Review Source RN Rob N. Managing Director Utilities Used the software for: 2+ years ### "I would not hesitate to recommend the software and support team at Commusoft. " October 11, 2019 5.0 The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures we remain at the forefront of advances in information technology. Pros Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs. Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business. Post 2011, Commusoft now handles this virtually paperless, with total transparency for all users. The management of jobs for employees and sub-contractors is simplified from the point of initial customer enquiry, through to work completion and live invoicing whilst our engineers are still on site. Existing customer service reminders are also a benefit, including the availability of customer details, appliance data, work history, photo images, etc. which saves time by allowing our engineers and administrators live shared work updates. Live engineer status when en route to customers’ homes via vehicle fleet tracking, which customers can view through their smart phones when our engineer accepts their specific job. This is beneficial to both parties as customers are not needlessly waiting at home for our arrival, ensures our engineers are not waiting to gain access, and assists safeguarding with engineer name, photo ID, and industry certification detail availability prior to their arrival. The routine upload of live site images also aids the resolution of possible discrepancies. Cons Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team. Review Source CC Christopher C. heating engineer Building Materials Used the software for: 2+ years ### "very good software for our heating buisness " February 12, 2024 5.0 Pros It takes the stress out of managing invoices, diary maintaince, job scheduling and is really easy to use. it allows us to create customer profiles and have all the work carried out at hand easily to monitor over the years Cons sometimes it does not always link to our accountancy software- we have to manually rest it Review Source AW Angela W. Administrator Utilities Used the software for: Less than 6 months ### "An incredible learning experience the whole process has been conducted efficiently and smoothly." August 22, 2017 5.0 The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place. Pros The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft. Cons Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point. Review Source GJ Gemma J. Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A great tool for running our company" April 11, 2024 5.0 Pros Ticks all the boxes needed to run our plumbing, gas, electrical, minor building works company. We use it for diary management, invoicing, contacting customers and much more. It helps run our company efficiently. Cons The support is done over email, there isn't a specific number we can call to talk to somebody over the phone. However, they usually respond quickly. Review Source LB Lauren B. Accounts Mechanical or Industrial Engineering Used the software for: 2+ years ### "Would recommend to other users" February 1, 2024 5.0 Always prompt when needing assistance and overall a very useful and efficient programme. Pros Easy to navigate, no fuss and can be used across different users/job positions. Cons we have no complaints Review Source kJ kelly J. Head of maintenance Construction Used the software for: 2+ years ### "commusoft review" February 27, 2024 5.0 we have had commusoft for a number of years and find it a easy and flowing system Pros This is a easy system to use i have used different software over the years and this has to be the most easiest Cons the only downside is that you have to buy extra data when you have run out Review Source KS KERRY S. Administrator Construction Used the software for: 2+ years ### "Commusoft Feedback" July 4, 2019 5.0 We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional. Very patient and thorough when explaining processes. Nothing was too much trouble and queries were responded to promptly and in detail. The only comment we have about training is that it would have perhaps of been useful to split the training sessions to have some before we went live with the new system and then the remainder post live to go over the finer details etc. Pros The automated functions within the system such as service reminders and, feedback notifying customers and engineers of bookings. Having the ability to build and brand templates so we are more effective with resource and helps to reduce error giving a more professional image. The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more. Cons It would be useful to preview emails (e.g. service reminders) before they are sent. There have been a few items we have raised that would improve the functionality but these have been taken on board and being considered for future development. Review Source LN Lisa N. Director Construction Used the software for: 2+ years ### "Very easy to use - keeps records up to date" November 9, 2023 5.0 Pros User friendy Stores all information in one place Mobile use Cons No concerns - Used this package for many years always happy with it. Review Source ST Steve T. Director Construction Used the software for: 2+ years ### "SR Hall ltd review of Commusoft" March 9, 2022 5.0 Absolute brilliant software and works well in our company. Pros We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead. You are also able to keep clients up to date with all works going on and keeping all materials updated and costed. Cons Set up was a bit tricky but support were brilliant. Review Source KR Keith R. MD Construction Used the software for: 2+ years ### "Great Product" July 19, 2021 5.0 We've been using Commusoft for a number of years now and have also found the team to be very helpful and knowledgeable. The system is great, it helps reduce admin time and keeps the job statuses up to date. Pros It's portable so you can see what's going on from anywhere with internet. You can capture a lot of information about jobs. Ease of use when booking jobs Cons We sometimes find the job locations on the map are way out and as we work a lot in the countryside the mobiles don't always sync straight away. Switched from [ServiceMax](https://www.capterra.com/p/107954/ServiceMax/) It wasn't very good Review Source PS Paul S. Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great software product" September 25, 2019 5.0 Being a small business we ran with manual records before finding Commusoft. It's become an essential time saving customer management tool. Pros The software is user friendly . It makes managing the process from enquiry to invoice and payment very easy. It helps us provide great customer service which is really important. Reporting features help with general business management. There are areas of the software that we aren't using fully and are looking forward to getting these set up to further support our business. The support team are quick to review and help us resolve any problems, despite being by email only. Other companies could take a leaf out of their book. Cons Can't see any cons with the software or support. Slightly frustrating to run out of space, but that is being resolved. Review Source GB Giovanni B. Director Construction Used the software for: 2+ years ### "MAKES MY WORLD GO ROUND!..." August 5, 2019 5.0 Pros Everything is intuitive, comprehensive and well thought out! There are 'hint' bubbles that take you through various processes and little tools that make sure you get the absolute maximum from the software and ultimately, your team! I will never consider another software company again! Cons I am really quite good with computers and software, and felt that I would get a lot from going through the star-up/set-up phase myself. It is mandatory to pay for the training, and this cost is incurred again if you upgrade the package etc.. But, I can completely see why they do insist, it's to ensure you get 110% form their kit ;) Review Source JC Jules C. Owner Construction Used the software for: 2+ years ### "Fantastic product and service to match" August 17, 2021 5.0 Great product and matched by it's exceptional level of customer services. It's helped streamline our business and created more time for us to process more orders. Pros Ease of use, robust, lots of automation and the ability to manage lots of jobs. Cons The booking system didn't work particularly well for us but we do use the software slightly differently to how others do so it's not really a fault. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.