--- title: "Commusoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Commusoft the right Plumbing solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149651/Commusoft/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Commusoft 4.7 (212) [View alternatives](https://www.capterra.com/p/149651/Commusoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Commusoft Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews BD Brad D Maintenance Manager - Amsoil IncIndustrial Automation, 201 - 500 employeesUsed the software for: More than 2 years. “The software excels at centralizing customer records, optimizing routes, and creating clear estimates directly from a mobile device Real-time billing and parts tracking drastically reduce payment delays.“ July 6, 2026 RP Richard P Company DirectorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Its functionality is overly complicated and as time has gone on they have become increasingly profit focused to the detriment of their software.“ September 16, 2026 RG Ritu G ScientistBiotechnology, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It syncs smoothly and has an excellent visibility and tracking of job inquiries.“ August 13, 2026 RG Ritu G ScientistBiotechnology, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The syncing issues are also present in the mobile app.“ August 13, 2026 RG Ritu G ScientistBiotechnology, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The time that it has saved us with both desktop as well as mobile app has made it worth investing for.“ August 13, 2026 NI Numan I Managing DirectorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “that you cannot mass delete old data from system in bulk or for a time period caused storage issues“ July 3, 2024 HG Haroon G Gas engineerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Intuitive interface and powerful scheduling tools made daily operations seamless.“ December 10, 2025 MH Miriam H VPElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 1-2 years. “You would NEVER get this level of service with other softwares.“ April 10, 2025 ## Showing most helpful reviews Showing 1-25 of 212 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard P. Company Director Used the software for: 3-5 years ### "I would never use them again after this." September 18, 2026 1.0 On a whole, extremely disappointing, a company with such promise, taken over by greed and a never ending array of incompetent employees. Pros At the time of joining they were one of the leading software companies in it's field. This made them appealing but sadly they are no longer as relevant. Cons Its functionality is overly complicated and as time has gone on they have become increasingly profit focused to the detriment of their software. Locking vital business growth tools behind massive pay walls. Review Source R Reviewer Scientist Used the software for: Less than 1 year ### "Commusoft is a powerful field service platform which gives you full control" August 14, 2026 4.0 It was a pain in keeping track of jobs and quotes but now with Commusoft, it's a breeze. The management of jobs and daily operations has also improved after implementing Commusoft. You can get complete control with the real time tracking. The time that it has saved us with both desktop as well as mobile app has made it worth investing for. Pros It syncs smoothly and has an excellent visibility and tracking of job inquiries. The automation of texts and emails improves the customer relation which is a plus with Commusoft. It also has a mobile app which is very capable of handling all the tasks right on the go. The certificates can also be generated using the mobile app. Warehouse inventory and assets can also be managed using the strong tools that Commusoft have. It's a value for money platform. Cons Commusoft has a lot of features which makes it difficult to learn for naive users. The syncing issues are also present in the mobile app. The interface is also not very intuitive to use but I think can be improved with future updates. Review Source R Reviewer Maintenance Manager - Amsoil Inc Used the software for: 3-5 years ### "The backbone of field service management" July 7, 2026 4.0 The application structures every single step of the workflow, ensuring no maintenance task is forgotten and every intervention is billed accurately. Pros The software excels at centralizing customer records, optimizing routes, and creating clear estimates directly from a mobile device Real-time billing and parts tracking drastically reduce payment delays. Cons The learning curve is steep forcing the allocation of several hours to train staff.  overall pricing sits in the higher bracket of the market, and long-term contract requirements can be a financial deterrent for small setups. Review Source R Reviewer Gas engineer Used the software for: 3-5 years ### "great software " December 11, 2025 5.0 My overall experience was very positive—easy to use, reliable, and helpful for organizing daily operations, though a few minor glitches and feature limits occasionally got in the way. Pros Intuitive interface and powerful scheduling tools made daily operations seamless. Overall excellent. Cons Occasional glitches on the app and limited customization options sometimes slowed down our workflow. Review Source R Reviewer Director Used the software for: 3-5 years ### "Perfect Management System" December 20, 2021 5.0 Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant. Pros Everything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work. Cons Some time keeping features. It only logs travel when travelling to the job, not returning. Review Source R Reviewer Director Used the software for: 3-5 years ### "Review from a plumbing company " September 3, 2020 5.0 Excellent, Once it’s all set up which does take a little time it makes us so efficient. Pros Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software Cons Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Very poor CRM system " May 21, 2024 1.0 Terrible. I paid £1000 for 5 training sessions that were horrendous. The trainers themselves don't even fully understand the system. Costing me 3.5k for an app that made my business worse and I had to abandon after 2/3 months Pros Nothing. The system is very hard to work. Cons The fact the app is totally different from the desktop and you can't do on site quotes. Review Source On Point Plumbing B. Director Used the software for: Less than 1 year ### "Let us begin" August 31, 2020 5.0 Positive so far, I have only just started but have used the software with a previous company and wasn't disappointed. It's full of features, some I wont need to use yet but nice to know they're there. Pros Building estimates using templates in order to reduce time spent writing up Cons Estimate and invoice looks and layouts cannot be personalised very much but it does the job. Review Source R Reviewer Director Used the software for: 3-5 years ### "Great product, forever evolving and moving forward with our expectations" November 21, 2018 4.0 We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future. Pros The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks. Cons The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data. Review Source Jenny L. company owner Used the software for: 3-5 years ### "Excellent software package " November 18, 2022 5.0 Pros The system is easy to navigate and the support from Commusoft is great. Cons miss the office admin reminders for example vehicle reminders mot etc Review Source R Reviewer Director Used the software for: 3-5 years ### "Reliable, advanced, bespoke software that I genuinely couldn't run my business without." November 21, 2017 5.0 Pros Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening. Review Source VR Verified Reviewer Director Used the software for: 1-3 years ### "Commusoft review" November 23, 2018 5.0 Commusoft has become the one-stop shop for our company's workflow management, CRM and reporting. The more we learn about it, and the more it develops, the more we see that it has to offer and help improve how we work Pros easy of use - very straight forward so minimal training required to get staff using the system Cons some restrictions in adaptability, resulting in it not delivering exactly what we required. However, the support and development staff are keen to listen to suggestions, and amendments have been made on the back of this Review Source R Reviewer Director Used the software for: 3-5 years ### "Moved from V3 to V4. Migration went smooth lots more features so glad we did it" October 31, 2018 5.0 the best tool we have in the company is commusoft. excellent support and system Pros everything from customer information to appointments to invoicing to service reminders you can make each process as simple or as detailed as you require Cons just getting used to new layouts and features also trying to sort out past input errors seems a bit long winded Review Source R Reviewer Office Admin Used the software for: Less than 1 year ### "Training calls " April 30, 2019 4.0 Commusoft has made a massive difference in the daily running of the business, from booking jobs in to quotes and invoicing customers. We can now keep track on previous customers, send out service reminders, leave notes for the future, etc. Thank you to the support team for all the support and training. Pros There is so much to the software to help make the daily running of the business more efficient. The training calls were great, on everyone I learned so much more about what it could do and how to make it better for us as a company. Support team gave us so much support on every call and helped us critique the system to improve it for our business. Would definitely recommend the training calls and the system. Cons There is so much to the system it is difficult to know everything, but thats why it is so important to have the Training calls. Review Source R Reviewer Managing Director Used the software for: 3-5 years ### "I would not hesitate to recommend the software and support team at Commusoft. " October 14, 2019 5.0 The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures we remain at the forefront of advances in information technology. Pros Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs. Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business. Post 2011, Commusoft now handles this virtually paperless, with total transparency for all users. The management of jobs for employees and sub-contractors is simplified from the point of initial customer enquiry, through to work completion and live invoicing whilst our engineers are still on site. Existing customer service reminders are also a benefit, including the availability of customer details, appliance data, work history, photo images, etc. which saves time by allowing our engineers and administrators live shared work updates. Live engineer status when en route to customers’ homes via vehicle fleet tracking, which customers can view through their smart phones when our engineer accepts their specific job. This is beneficial to both parties as customers are not needlessly waiting at home for our arrival, ensures our engineers are not waiting to gain access, and assists safeguarding with engineer name, photo ID, and industry certification detail availability prior to their arrival. The routine upload of live site images also aids the resolution of possible discrepancies. Cons Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Happy customers and does the job" July 31, 2024 5.0 Pros Easy to use, able to enter alot of information including attaching PDF files and JPEG files to records. Email straight from the system and logs all info emailed. Able to send text messages to engineers and customers. Can see old records of previous works. Cons Certain features don't show on job sheets, ie location of certain appliances, unable to add certificates if the invoice has already been raised. Unable to phone anyone at commusoft support as it's all done via email unless they call you, but they do usually respond same day. Not really massive issues. Review Source DS Dean S. Operations and Development Manager Used the software for: 3-5 years ### "Very Simple Software Once Configured" July 1, 2024 5.0 Overall, we are very happy with Commusoft and it has enabled the company to be more efficient. Pros Easy to schedule engineers daily work and move jobs when needs change Cons Can be very complicated to initially set up. Also adjusting invoices and managing invoicing is not easy. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Commusoft review" October 28, 2021 4.0 We really like it. We couldn't be without it now. Pros We have been using Commusoft (paperless plan) for over 4 years now and we could not work without it I like the fact that it can easily scale with our business and the ongoing feature releases and development shows how much is reinvested into making it great, and they're all included! Cons Not a downside but feature updates are quite frequent and sometimes it's difficult to keep on top of the new releases..Set aside a couple of hours a month to review what's the new features are have and how they can improve yours and the customers experience. Like sharpening the saw really. Review Source R Reviewer Technical Manager Used the software for: 3-5 years ### "Excellent diary software " January 5, 2019 5.0 Overall we are really impressed with both the diary software and customer support which is fantastic, we have had to call a few times where we did not understand somtheing and the issue was explained right away and the problem solved. Pros We really like the option for our engineers to note the locations of the boiler, gas meter, and stopcock, this information is vital to us as we have a lot of repeat business for estate agents and often the tenants are not home and knowing the location of the boiler and gas meter really saves time for the next engineer who may not have attended the property the previous year. Cons One of the things we least like about using the software is the issues we sometimes have when one of our engineers says the job is complete when in fact the job has been scheduled for consecutive days which means you have to completely add a new job as you cannot add a new event on the same job. This, of course, is a user error, where the engineer has clearly misunderstood the question, the engineer does mean to say he has completed the works for that day. I think it would be great if this error could be undone without having to add a new job. Review Source GP Gemma P. Accounts Manager Used the software for: 3-5 years ### "Seamless job management " April 15, 2024 5.0 Pros It is such an easy to use system, we can monitor ongoing works, check engineers notes, store images and invoice from one place. Cons It would be nice to be able to transfer tenant addresses when a landlord moves home. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Good software system" October 9, 2023 4.0 Good system very little downtime or breaks in service Pros Fairly easy to use with handy support feature Cons Sometimes feel support doesn't really answer the question you're asking. Can be a bit complicated to use and lots of features are unused. Have to fit how we work to software system not it work around us Review Source Venture H. Manager Used the software for: 3-5 years ### "Game Changer" March 26, 2024 5.0 I really like this app - its a game changer Pros It keeps track of all jobs and customers - The reporting is excellent Cons Can be hard to to put some things on - but it takes practice Review Source WA Waleed A. Office Manager Used the software for: 3-5 years ### "Using Commusoft as a Property Maintenance firm." March 5, 2024 5.0 Pros The ease of scheduling jobs for our engineers. The system allows our engineers to have the Commusoft app on their phones to see their diaries and fill out job updates for the team in the office to have all in one place. We can then send out job reports and invoices from the Commusoft system straight to clients. Cons Storage issues arise from time to time which require us to individually go into old jobs and delete pictures/videos. Review Source R Reviewer Associate Director of Operations Used the software for: 3-5 years ### "Commusoft Review" June 4, 2024 5.0 Very good and would recommend. There is little downtime and the functionality is very good. Pros Easy to track users and invoice. The overall layout is very easy to use Cons The maps function is a bit laggy when seeing where the engineers are. Review Source R Reviewer Director Used the software for: 3-5 years ### "SR Hall ltd review of Commusoft" March 10, 2022 5.0 Absolute brilliant software and works well in our company. Pros We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead. You are also able to keep clients up to date with all works going on and keeping all materials updated and costed. Cons Set up was a bit tricky but support were brilliant. 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