--- title: "Commusoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Commusoft the right Plumbing solution for you? Explore 210 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149651/Commusoft/reviews/" page_type: "reviews" language: "en" --- Commusoft 4.7 (210) [View alternatives](https://www.capterra.com/p/149651/Commusoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Commusoft Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews BD Brad D Maintenance Manager - Amsoil IncIndustrial Automation, 201 - 500 employeesUsed the software for: More than 2 years. “The software excels at centralizing customer records, optimizing routes, and creating clear estimates directly from a mobile device Real-time billing and parts tracking drastically reduce payment delays.“ July 6, 2026 GS Georgia S DirectorConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “My accounting software sometimes rejects CIS invoices with domestic reverse vat charge, that is our only flaw.“ September 25, 2023 HG Haroon G Gas engineerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Intuitive interface and powerful scheduling tools made daily operations seamless.“ December 10, 2025 NI Numan I Managing DirectorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “that you cannot mass delete old data from system in bulk or for a time period caused storage issues“ July 3, 2024 RN Rebecca N Operations managerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Engineers find the mobile app straightforward, and the office team love how everything is linked in one place.“ September 26, 2025 MH Miriam H VPElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 1-2 years. “You would NEVER get this level of service with other softwares.“ April 10, 2025 SO Shannon O EngineerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “The daily diary is very easy to follow and make changes to compaired to other apps“ May 7, 2025 JW Justin W Associate Director of OperationsOil & Energy, 11 - 50 employeesUsed the software for: More than 2 years. “The maps function is a bit laggy when seeing where the engineers are.“ May 22, 2024 ## Showing most helpful reviews Showing 1-25 of 210 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert B. Director Construction Used the software for: 2+ years ### "Perfect Management System" December 17, 2021 5.0 Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant. Pros Everything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work. Cons Some time keeping features. It only logs travel when travelling to the job, not returning. Review Source HP Harry P. Director Construction Used the software for: 2+ years ### "Review from a plumbing company " August 27, 2020 5.0 Excellent, Once it’s all set up which does take a little time it makes us so efficient. Pros Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software Cons Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes. Switched from [Gas Engineer Software](https://www.capterra.com/p/169116/Gas-Engineer-Software/) Needed a few more of the things commusoft could offer. Review Source KB Kristofor B. Director Facilities Services Used the software for: Less than 6 months ### "Very poor CRM system " May 18, 2024 1.0 Terrible. I paid £1000 for 5 training sessions that were horrendous. The trainers themselves don't even fully understand the system. Costing me 3.5k for an app that made my business worse and I had to abandon after 2/3 months Pros Nothing. The system is very hard to work. Cons The fact the app is totally different from the desktop and you can't do on site quotes. Review Source Response from Commusoft May 21, 2024 Your feedback is very important to us. We sincerely apologise for the frustration you’ve experienced with Commusoft. We regret any inconvenience caused by trainer illness and scheduling issues. Our CRM caters to diverse business needs but requires some learning and adaptation. Variations between desktop and mobile functionalities occur due to platform differences. Our sales team provides accurate information. Your prompt sign-up post-demo suggests a clear understanding of our product’s capabilities. Our records indicate your suitability as a main office user, aligning with Commusoft’s recommended usage but will review procedures for consistent messaging. Our refund and cancellation policies are clearly outlined in your contract. Our contract terms are binding. Early termination requires full payment for the contracted period. For further discussion, please get in touch with us via email. While we maintain firm policies, we’re open to assisting in resolving any misunderstandings. JB Jac B. Director Construction Used the software for: Less than 6 months ### "Let us begin" August 20, 2020 5.0 Positive so far, I have only just started but have used the software with a previous company and wasn't disappointed. It's full of features, some I wont need to use yet but nice to know they're there. Pros Building estimates using templates in order to reduce time spent writing up Cons Estimate and invoice looks and layouts cannot be personalised very much but it does the job. Switched from [Powered Now](https://www.capterra.com/p/148383/Powered-Now/) Interoperability issues with Bank and Accounting software. Review Source Lawrence B. Director Construction Used the software for: 2+ years ### "Great product, forever evolving and moving forward with our expectations" November 15, 2018 4.0 We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future. Pros The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks. Cons The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data. Review Source jenny L. company owner Construction Used the software for: 2+ years ### "Excellent software package " November 16, 2022 5.0 Pros The system is easy to navigate and the support from Commusoft is great. Cons miss the office admin reminders for example vehicle reminders mot etc Review Source Phil C. Director Used the software for: 2+ years ### "Reliable, advanced, bespoke software that I genuinely couldn't run my business without." November 20, 2017 5.0 Pros Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening. Review Source VR Verified Reviewer Director Construction Used the software for: 1-2 years ### "Commusoft review" November 16, 2018 5.0 Commusoft has become the one-stop shop for our company's workflow management, CRM and reporting. The more we learn about it, and the more it develops, the more we see that it has to offer and help improve how we work Pros easy of use - very straight forward so minimal training required to get staff using the system Cons some restrictions in adaptability, resulting in it not delivering exactly what we required. However, the support and development staff are keen to listen to suggestions, and amendments have been made on the back of this Review Source Darren B. Director Construction Used the software for: 2+ years ### "Moved from V3 to V4. Migration went smooth lots more features so glad we did it" October 27, 2018 5.0 the best tool we have in the company is commusoft. excellent support and system Pros everything from customer information to appointments to invoicing to service reminders you can make each process as simple or as detailed as you require Cons just getting used to new layouts and features also trying to sort out past input errors seems a bit long winded Review Source KM Katrina M. Office Admin Consumer Services Used the software for: 6-12 months ### "Training calls " April 29, 2019 4.0 Commusoft has made a massive difference in the daily running of the business, from booking jobs in to quotes and invoicing customers. We can now keep track on previous customers, send out service reminders, leave notes for the future, etc. Thank you to the support team for all the support and training. Pros There is so much to the software to help make the daily running of the business more efficient. The training calls were great, on everyone I learned so much more about what it could do and how to make it better for us as a company. Support team gave us so much support on every call and helped us critique the system to improve it for our business. Would definitely recommend the training calls and the system. Cons There is so much to the system it is difficult to know everything, but thats why it is so important to have the Training calls. Review Source GS Georgia S. Director Construction Used the software for: 2+ years ### "Changed our business for the better!" September 25, 2023 5.0 Pros The diary and maps, work address feature are my favourite features. I love that this JMS is streamlined for planned and reactive maintenance companies like ourselves, particularly working in conjunction with estate agents. Cons My accounting software sometimes rejects CIS invoices with domestic reverse vat charge, that is our only flaw. Review Source KH Kyle H. Operational Manager Utilities Used the software for: 2+ years ### "User friendly and simplifies all complicated processes." July 8, 2024 5.0 Makes my life so much easier and simpler with Commusoft. Pros Commusoft is an easy to use, CRM software to help manage day to day diaries for our engineers and estate agents. They are constantly upgrading their software to improve features and their support team is very helpful when you are stuck. Cons it can be a bit overwhelming when boarding however the team provides training which makes it a lot easier to use Review Source pH patrick H. manager Utilities Used the software for: 2+ years ### "Superb Tool" June 3, 2024 5.0 The overall experience is superb , always on hand to help Pros commusoft is a vital part of the company Cons allow more than one mobile number on the main account Review Source AW Angela W. Administrator Utilities Used the software for: Less than 6 months ### "An incredible learning experience the whole process has been conducted efficiently and smoothly." August 22, 2017 5.0 The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place. Pros The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft. Cons Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point. Review Source GJ Gemma J. Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A great tool for running our company" April 11, 2024 5.0 Pros Ticks all the boxes needed to run our plumbing, gas, electrical, minor building works company. We use it for diary management, invoicing, contacting customers and much more. It helps run our company efficiently. Cons The support is done over email, there isn't a specific number we can call to talk to somebody over the phone. However, they usually respond quickly. Review Source LB Lauren B. Accounts Mechanical or Industrial Engineering Used the software for: 2+ years ### "Would recommend to other users" February 1, 2024 5.0 Always prompt when needing assistance and overall a very useful and efficient programme. Pros Easy to navigate, no fuss and can be used across different users/job positions. Cons we have no complaints Review Source kJ kelly J. Head of maintenance Construction Used the software for: 2+ years ### "commusoft review" February 27, 2024 5.0 we have had commusoft for a number of years and find it a easy and flowing system Pros This is a easy system to use i have used different software over the years and this has to be the most easiest Cons the only downside is that you have to buy extra data when you have run out Review Source KS KERRY S. Administrator Construction Used the software for: 2+ years ### "Commusoft Feedback" July 4, 2019 5.0 We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional. Very patient and thorough when explaining processes. Nothing was too much trouble and queries were responded to promptly and in detail. The only comment we have about training is that it would have perhaps of been useful to split the training sessions to have some before we went live with the new system and then the remainder post live to go over the finer details etc. Pros The automated functions within the system such as service reminders and, feedback notifying customers and engineers of bookings. Having the ability to build and brand templates so we are more effective with resource and helps to reduce error giving a more professional image. The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more. Cons It would be useful to preview emails (e.g. service reminders) before they are sent. There have been a few items we have raised that would improve the functionality but these have been taken on board and being considered for future development. Review Source LN Lisa N. Director Construction Used the software for: 2+ years ### "Very easy to use - keeps records up to date" November 9, 2023 5.0 Pros User friendy Stores all information in one place Mobile use Cons No concerns - Used this package for many years always happy with it. Review Source SJ Sue J. Service Coordinator Construction Used the software for: 2+ years ### "Commusoft for Minor Works" July 28, 2020 5.0 Overall I find Commusoft pretty user friendly, but then I have been using it for four years and like anything, the more you use it the easier it becomes. Pros Once you know how to use it Commusoft is easy to work with on a daily basis and quite intuitive I don't think we could run the Minor Works department without this software - the job histories and the notes section have been invaluable. The engineers generally have no problem using the mobile software Commusoft are very open to suggestions for improving any areas/features that don't work for your business if they can and they are very quick to respond to any queries either by e-mail or on the phone Cons I miss being able to merge properties, as you could on the old Commusoft - sometimes a tenant gets set up as a customer instead of a work address under the estate agent - so being able to merge was useful for correcting this. On some of the reports you can open the job from the report but then on some others you can't Review Source EG Ellen G. Operations Manager Construction Used the software for: 2+ years ### "Great Software" December 1, 2023 5.0 Overall fantastic experience, especially the help team Pros User friendly Reduces admin times Reports and functions to summarise with ease Cons Would be great to personalise it further to your specific needs Review Source JD John D. Director Construction Used the software for: 2+ years ### "Commusoft Review" June 25, 2024 5.0 We have been using it for a number of years now and cant recommend it highly enough. Any issues are dealt with quickly. Its very quick in updating at real time and is very user friendly Pros It is a fast system that our office staff and engineers find easy to use Cons The occasional change of lay out can sometimes cause confusion Review Source PS Paul S. Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great software product" September 25, 2019 5.0 Being a small business we ran with manual records before finding Commusoft. It's become an essential time saving customer management tool. Pros The software is user friendly . It makes managing the process from enquiry to invoice and payment very easy. It helps us provide great customer service which is really important. Reporting features help with general business management. There are areas of the software that we aren't using fully and are looking forward to getting these set up to further support our business. The support team are quick to review and help us resolve any problems, despite being by email only. Other companies could take a leaf out of their book. Cons Can't see any cons with the software or support. Slightly frustrating to run out of space, but that is being resolved. Review Source GB Giovanni B. Director Construction Used the software for: 2+ years ### "MAKES MY WORLD GO ROUND!..." August 5, 2019 5.0 Pros Everything is intuitive, comprehensive and well thought out! There are 'hint' bubbles that take you through various processes and little tools that make sure you get the absolute maximum from the software and ultimately, your team! I will never consider another software company again! Cons I am really quite good with computers and software, and felt that I would get a lot from going through the star-up/set-up phase myself. It is mandatory to pay for the training, and this cost is incurred again if you upgrade the package etc.. But, I can completely see why they do insist, it's to ensure you get 110% form their kit ;) Review Source JC Jules C. Owner Construction Used the software for: 2+ years ### "Fantastic product and service to match" August 17, 2021 5.0 Great product and matched by it's exceptional level of customer services. It's helped streamline our business and created more time for us to process more orders. Pros Ease of use, robust, lots of automation and the ability to manage lots of jobs. Cons The booking system didn't work particularly well for us but we do use the software slightly differently to how others do so it's not really a fault. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.