--- title: "Commusoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Commusoft the right Plumbing solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149651/Commusoft/reviews/" page_type: "reviews" language: "en" --- Commusoft 4.7 (212) [View alternatives](https://www.capterra.com/p/149651/Commusoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Commusoft Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews BD Brad D Maintenance Manager - Amsoil IncIndustrial Automation, 201 - 500 employeesUsed the software for: More than 2 years. “The software excels at centralizing customer records, optimizing routes, and creating clear estimates directly from a mobile device Real-time billing and parts tracking drastically reduce payment delays.“ July 6, 2026 GS Georgia S DirectorConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “My accounting software sometimes rejects CIS invoices with domestic reverse vat charge, that is our only flaw.“ September 25, 2023 RG Ritu G ScientistBiotechnology, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The time that it has saved us with both desktop as well as mobile app has made it worth investing for.“ August 13, 2026 NI Numan I Managing DirectorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “that you cannot mass delete old data from system in bulk or for a time period caused storage issues“ July 3, 2024 HG Haroon G Gas engineerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Intuitive interface and powerful scheduling tools made daily operations seamless.“ December 10, 2025 MH Miriam H VPElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 1-2 years. “You would NEVER get this level of service with other softwares.“ April 10, 2025 RN Rebecca N Operations managerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Engineers find the mobile app straightforward, and the office team love how everything is linked in one place.“ September 26, 2025 JW Justin W Associate Director of OperationsOil & Energy, 11 - 50 employeesUsed the software for: More than 2 years. “The maps function is a bit laggy when seeing where the engineers are.“ May 22, 2024 ## Showing most helpful reviews Showing 1-25 of 212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert B. Director Construction Used the software for: 2+ years ### "Perfect Management System" December 17, 2021 5.0 Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant. Pros Everything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work. Cons Some time keeping features. It only logs travel when travelling to the job, not returning. Review Source HP Harry P. Director Construction Used the software for: 2+ years ### "Review from a plumbing company " August 27, 2020 5.0 Excellent, Once it’s all set up which does take a little time it makes us so efficient. Pros Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software Cons Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes. Switched from [Gas Engineer Software](https://www.capterra.com/p/169116/Gas-Engineer-Software/) Needed a few more of the things commusoft could offer. Review Source KB Kristofor B. Director Facilities Services Used the software for: Less than 6 months ### "Very poor CRM system " May 18, 2024 1.0 Terrible. I paid £1000 for 5 training sessions that were horrendous. The trainers themselves don't even fully understand the system. Costing me 3.5k for an app that made my business worse and I had to abandon after 2/3 months Pros Nothing. The system is very hard to work. Cons The fact the app is totally different from the desktop and you can't do on site quotes. Review Source Response from Commusoft May 21, 2024 Your feedback is very important to us. We sincerely apologise for the frustration you’ve experienced with Commusoft. We regret any inconvenience caused by trainer illness and scheduling issues. Our CRM caters to diverse business needs but requires some learning and adaptation. Variations between desktop and mobile functionalities occur due to platform differences. Our sales team provides accurate information. Your prompt sign-up post-demo suggests a clear understanding of our product’s capabilities. Our records indicate your suitability as a main office user, aligning with Commusoft’s recommended usage but will review procedures for consistent messaging. Our refund and cancellation policies are clearly outlined in your contract. Our contract terms are binding. Early termination requires full payment for the contracted period. For further discussion, please get in touch with us via email. While we maintain firm policies, we’re open to assisting in resolving any misunderstandings. JB Jac B. Director Construction Used the software for: Less than 6 months ### "Let us begin" August 20, 2020 5.0 Positive so far, I have only just started but have used the software with a previous company and wasn't disappointed. It's full of features, some I wont need to use yet but nice to know they're there. Pros Building estimates using templates in order to reduce time spent writing up Cons Estimate and invoice looks and layouts cannot be personalised very much but it does the job. Switched from [Powered Now](https://www.capterra.com/p/148383/Powered-Now/) Interoperability issues with Bank and Accounting software. Review Source Lawrence B. Director Construction Used the software for: 2+ years ### "Great product, forever evolving and moving forward with our expectations" November 15, 2018 4.0 We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future. Pros The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks. Cons The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data. Review Source jenny L. company owner Construction Used the software for: 2+ years ### "Excellent software package " November 16, 2022 5.0 Pros The system is easy to navigate and the support from Commusoft is great. Cons miss the office admin reminders for example vehicle reminders mot etc Review Source Phil C. Director Used the software for: 2+ years ### "Reliable, advanced, bespoke software that I genuinely couldn't run my business without." November 20, 2017 5.0 Pros Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening. Review Source VR Verified Reviewer Director Construction Used the software for: 1-2 years ### "Commusoft review" November 16, 2018 5.0 Commusoft has become the one-stop shop for our company's workflow management, CRM and reporting. The more we learn about it, and the more it develops, the more we see that it has to offer and help improve how we work Pros easy of use - very straight forward so minimal training required to get staff using the system Cons some restrictions in adaptability, resulting in it not delivering exactly what we required. However, the support and development staff are keen to listen to suggestions, and amendments have been made on the back of this Review Source Darren B. Director Construction Used the software for: 2+ years ### "Moved from V3 to V4. Migration went smooth lots more features so glad we did it" October 27, 2018 5.0 the best tool we have in the company is commusoft. excellent support and system Pros everything from customer information to appointments to invoicing to service reminders you can make each process as simple or as detailed as you require Cons just getting used to new layouts and features also trying to sort out past input errors seems a bit long winded Review Source KM Katrina M. Office Admin Consumer Services Used the software for: 6-12 months ### "Training calls " April 29, 2019 4.0 Commusoft has made a massive difference in the daily running of the business, from booking jobs in to quotes and invoicing customers. We can now keep track on previous customers, send out service reminders, leave notes for the future, etc. Thank you to the support team for all the support and training. Pros There is so much to the software to help make the daily running of the business more efficient. The training calls were great, on everyone I learned so much more about what it could do and how to make it better for us as a company. Support team gave us so much support on every call and helped us critique the system to improve it for our business. Would definitely recommend the training calls and the system. Cons There is so much to the system it is difficult to know everything, but thats why it is so important to have the Training calls. Review Source RN Rob N. Managing Director Utilities Used the software for: 2+ years ### "I would not hesitate to recommend the software and support team at Commusoft. " October 11, 2019 5.0 The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures we remain at the forefront of advances in information technology. Pros Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs. Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business. Post 2011, Commusoft now handles this virtually paperless, with total transparency for all users. The management of jobs for employees and sub-contractors is simplified from the point of initial customer enquiry, through to work completion and live invoicing whilst our engineers are still on site. Existing customer service reminders are also a benefit, including the availability of customer details, appliance data, work history, photo images, etc. which saves time by allowing our engineers and administrators live shared work updates. Live engineer status when en route to customers’ homes via vehicle fleet tracking, which customers can view through their smart phones when our engineer accepts their specific job. This is beneficial to both parties as customers are not needlessly waiting at home for our arrival, ensures our engineers are not waiting to gain access, and assists safeguarding with engineer name, photo ID, and industry certification detail availability prior to their arrival. The routine upload of live site images also aids the resolution of possible discrepancies. Cons Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team. Review Source DA Dominic A. Owner Construction Used the software for: 2+ years ### "Happy customers and does the job" July 24, 2024 5.0 Pros Easy to use, able to enter alot of information including attaching PDF files and JPEG files to records. Email straight from the system and logs all info emailed. Able to send text messages to engineers and customers. Can see old records of previous works. Cons Certain features don't show on job sheets, ie location of certain appliances, unable to add certificates if the invoice has already been raised. Unable to phone anyone at commusoft support as it's all done via email unless they call you, but they do usually respond same day. Not really massive issues. Review Source DS Dean S. Operations and Development Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Very Simple Software Once Configured" June 25, 2024 5.0 Overall, we are very happy with Commusoft and it has enabled the company to be more efficient. Pros Easy to schedule engineers daily work and move jobs when needs change Cons Can be very complicated to initially set up. Also adjusting invoices and managing invoicing is not easy. Review Source JM John M. Owner Mechanical or Industrial Engineering Used the software for: 2+ years ### "Commusoft review" October 24, 2021 4.0 We really like it. We couldn't be without it now. Pros We have been using Commusoft (paperless plan) for over 4 years now and we could not work without it I like the fact that it can easily scale with our business and the ongoing feature releases and development shows how much is reinvested into making it great, and they're all included! Cons Not a downside but feature updates are quite frequent and sometimes it's difficult to keep on top of the new releases..Set aside a couple of hours a month to review what's the new features are have and how they can improve yours and the customers experience. Like sharpening the saw really. Reason for choosing Commusoft Other products looked cheaper on the surface but charged extra for every extra module and integration so they worked out a lot more after the bolt ons Review Source EB EJ B. Technical Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Excellent diary software " January 2, 2019 5.0 Overall we are really impressed with both the diary software and customer support which is fantastic, we have had to call a few times where we did not understand somtheing and the issue was explained right away and the problem solved. Pros We really like the option for our engineers to note the locations of the boiler, gas meter, and stopcock, this information is vital to us as we have a lot of repeat business for estate agents and often the tenants are not home and knowing the location of the boiler and gas meter really saves time for the next engineer who may not have attended the property the previous year. Cons One of the things we least like about using the software is the issues we sometimes have when one of our engineers says the job is complete when in fact the job has been scheduled for consecutive days which means you have to completely add a new job as you cannot add a new event on the same job. This, of course, is a user error, where the engineer has clearly misunderstood the question, the engineer does mean to say he has completed the works for that day. I think it would be great if this error could be undone without having to add a new job. Review Source Response from Commusoft January 7, 2019 Hi EJ, Thank you for the review, we really appreciate it and we're glad to hear that Commusoft is saving your team time. With regards to engineers accidentally completing jobs - we understand that will happen from time to time, so we actually do have a way to undo it and un-complete the job. Our client services team will send you more information on that! :) Thanks! GP Gemma P. Accounts Manager Construction Used the software for: 2+ years ### "Seamless job management " April 10, 2024 5.0 Pros It is such an easy to use system, we can monitor ongoing works, check engineers notes, store images and invoice from one place. Cons It would be nice to be able to transfer tenant addresses when a landlord moves home. Review Source SB Suzanne B. Office Manager Construction Used the software for: 2+ years ### "Small business game changer" September 1, 2021 5.0 Pros We have used Commusoft for over 10 years now and it has changed the way we work. Job records for all our clients helps our engineers with technical history when they are on site; helps the office team manage estimating, invoicing and reporting; which ultimately benefits our clients. Cons It doesn't always do what you need it to do but you have a direct route to raise issues and requests for software changes but they do not always happen quickly. Review Source AL Adam L. Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Commusoft is great " October 3, 2021 5.0 In my opinion, this specific product is good user friendly. you do have to take time and invest in trying to understand the methods and process is that already exists within the software and have a clear understanding with regards to how you would like the software to operate with those two things in mind you can approach their customer support team that can talk you through implementations. Pros What I liked was the ability to be able to repurpose already set up systems that can be utilised in my specific way for my business. Cons As with all software, there are some limitations that exist within the software I have also used to competitors software over the years and I have found commusoft to be the best value for money and the better product Review Source GW Georgina W. Office Manager Construction Used the software for: 2+ years ### "Fantastic Software! Amazing Support!" August 30, 2019 5.0 Our experience with Commusoft has been first class in all aspects including the informative and comprehensive documents provided to help with the migration to the new version and the brilliant software. I wouldn't hesitate to recommend Commusoft to anyone looking for a fantastic, easy to use system with plenty of functionality! Pros We have recently upgraded to the most recent version of Commusoft and absolutely love it! The software is very user friendly for both office staff and engineers. There is a lot more functionality within the new version which makes everything much easier and quicker. We were a bit apprehensive about making the leap to the new version however the support we have received in both the pre and post migration calls and the training calls has been absolutely fantastic and we couldn't have wished for more! Cons There is nothing about the new version of commusoft that we don't like and we can't wait to keep discovering all the new features and learning how to get the best from the software (all of which is provided by the amazing support team). Review Source JW James W. Heating engineer Construction Used the software for: 2+ years ### "Upgarde your buisness" September 6, 2022 5.0 Commusoft has changed how my heating and plumbing business runs and stores information. It has allowed the business to take the next step. I have recommended commusoft to many people as it will help any size company, from a one-man band to a large company. Could not recommend it enough. Pros The diary service with keeping all information bout past jobs in one place. Cons I wish there was more accessible information available on the app or able to change information on the app better. Reason for choosing Commusoft The extensive availability of the multiple parts of the system. Review Source KT Karl T. Office Mananger Utilities Used the software for: 6-12 months ### "Excellent Service, Fantastic System." August 21, 2019 5.0 My overall experience with Commusoft has been very positive, the pre-migration call and post-migration call where very easy going and enjoyable, and I must admit, I was quite concerned it would be awkward, not at all, the reps are very supportive, understanding and patient, and put you at ease. Any concerns are quickly dealt with in a clear and easy to understand way. Pros The leap from version 3 - 4 was night and day, but it didn't take a whole lot to learn the new system as it still felt familiar, but significantly more polished. The customisation options and the settings in the new software are it's biggest selling point compared to the old one. I remember initially speaking to one of the reps and them saying, in the old system we are only using 5% of what Commusoft is capable of and thinking... well if there are more features... they are not readily available or are very hard to find. This is not the case in V4. Cons I would struggle to find anything I really dislike, If anything I would like to be able to get an event booked into the diary before putting in the information of the job, as it keeps the customers hanging on, but I am still learning the system and so there might be a way I can actually do that, which I have not yet found, it's still early days. Review Source AR Abdur R. admin Construction Used the software for: 2+ years ### "Simple to use" July 17, 2024 5.0 Pros we have been using for a long time, is simple to use. Cons i wish there was a way of deleting attachment in bulk instead of one at a time Review Source SG Suzanne G. Office Manager Construction Used the software for: 2+ years ### "Excellent Customer Management Tool" December 22, 2020 5.0 Pros Although Commusoft has been used by our company for a few years, I have only used it in the last 4 months. I find the software very intuitive. If I struggle to find out if something can or can't be done my first point of contact is the help section. This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes. If the help section doesn't give me what I need the Commusoft team are only ever an email away. Their response times are usually within a couple of hours. If you have a bespoke request they are more than happy to work with you to implement this. Would highly recommend this package to anyone in this line of business. Cons I haven't worked with it long enough to come across anything I don't like about the software yet. Review Source AL Amy L. Office Construction Used the software for: 2+ years ### "Review" December 6, 2021 5.0 Overall commusoft is a great company to work with and the support side is great too they are always there to help whenever there is an issue Pros Commusoft makes the day to day running of our company so much better, we could not work without it, with numerous engineers this makes our planning so much easier and efficient. Cons Cannot think of any cons of using the system! Review Source MC Martin C. Heating engineer, Director Used the software for: 6-12 months ### "Experience with commusoft" December 6, 2016 3.0 When you first start you should be given more one to one help, then mistakes wouldn't happen. Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better. Seem to be having lots of problems with the two systems together quick books and commusoft. Pros Customer data base, quick to find out what you have done at a property, Cons need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using Review Source Response from Commusoft December 9, 2016 Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system. We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details. I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email support@commusoft.co.uk who will be happy to help. As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.