# Concierge Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Concierge Plus the right Real Estate Property Management solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150001/Concierge-Plus/reviews --- Concierge Plus 4.7 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Concierge Plus Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews LD Liz D Property ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Easy to navigate, offers good communication tools between management and residents, and addresses everything we need to do in the building in one software.“ September 2, 2020 JS Jeanette S Assistant Community ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The interface is a bit bland.“ November 12, 2021 LD Liz D Property ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “From installation, to training, to ongoing Customer Service, to daily application it's been an easy and streamlined process.“ September 2, 2020 MS Margo S Senior Vice PresidentReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Unfortunately the cost is prohibitive for some of our smaller clients.“ March 30, 2021 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer entreprenuer Computer Software Used the software for: I used a free trial ### "I am a user, i like it." April 22, 2021 5.0 Great tool to have. Pros Easy to use. Has a good support system. Has a great property database system. Cons Can do with some more features. Had no major problems with this software execpt from a few connection issues. Review Source Response from Concierge Plus April 23, 2021 Thank you so much for your review and feedback!! We hope you enjoy using Concierge Plus. jM jamie M. Senior Property Manager Real Estate Used the software for: 1-2 years ### "A Solid Platform with Room to Grow for Large, Multi-Tower Properties" February 21, 2026 4.0 Overall, my experience with has been positive. It is a reliable, practical platform that supports day-to-day building operations and improves front desk efficiency and resident communication. While there are areas that could be modernized or expanded, it consistently delivers on its core functions and remains a valuable tool in a busy condominium environment. Pros helps streamline front desk operations, particularly for visitor registration, package tracking, and resident access, which improves efficiency and accountability. It is easy for staff and residents to use, reduces manual paperwork, and supports more consistent, organized day-to-day operations across the building. Cons Some features feel dated and could benefit from modernization, particularly in reporting and administrative tools. Customization is limited for larger or more complex properties, and system enhancements or updates can take time to implement. Alternatives considered [Condo Control](https://www.capterra.com/p/143800/Condo-Control/)[BuildingLink](https://www.capterra.com/p/114529/BuildingLink/) Reason for choosing Concierge Plus Yes. We selected because the community was already familiar with the platform, which made onboarding seamless, and the pricing was competitive. The combination of user familiarity and cost efficiency made it a practical choice for the property. Switched from [BuildingLink](https://www.capterra.com/p/114529/BuildingLink/) Yes. We implemented for a new community, primarily due to its competitive pricing and strong core features. It offered good value for money while providing the essential tools needed to support front desk operations, resident management, and daily building administration. Review Source MS Margo S. Senior Vice President Real Estate Used the software for: 2+ years ### "Makes Communication Efficient for our Clients" March 30, 2021 4.0 Overall experience is excellent. We use this extensively with many of our clients. Unfortunately the cost is prohibitive for some of our smaller clients. Pros We have a wide variety of client ability to use technology. This tool enables even someone without a computer to benefit from some of the features. It makes communication simple, trackable, and efficient. Cons There is no "master calendar" function which allows all calendars to be combined. Switched from [Enumerate](https://www.capterra.com/p/38478/Enumerate/) Enhanced features offered by CP, as well as continuing development of the product. Review Source Response from Concierge Plus April 7, 2021 Thanks for your review, Margo! We appreciate it very much. Regarding your comment on calendars being able to be combined, good news - we do have this feature. I will pass your feedback to our customer success team and ask them to reach out to you to help you with this. SH Steve H. Director of Human Resources & Concierge Management Hospitality Used the software for: 2+ years ### "Concierge Plus is a plus!" March 31, 2021 5.0 Our experiences has been great! is responsive, supportive, and approachable with questions, concerns, changes, and issues. Pros We rely heavily on many of the features and modules provided by . The success of our day relies heavily on our ability to use and execute information stored in our Concierge Plus community site. Our top modules are Service Requests, Package & Deliveries, Entry Instructions, Keys, and Amenities. Cons More and more our customers/residents want an easier way to pay their HOA dues. Since this is not a feature that seems to work well for us or our needs, our customers/residents are not inclined to use the software themselves. We still manage our communities successfully but it would be nice if the residents found more buy in. Alternatives considered [BuildingLink](https://www.capterra.com/p/114529/BuildingLink/) Reason for choosing Concierge Plus If I recall correctly, I believe it came down to layout, functionality, and ease of use. Review Source Response from Concierge Plus April 7, 2021 Thanks so much for the feedback Steve! We appreciate it. TJ Timothy J. Librarian Education Management Used the software for: Less than 6 months ### "Service was responsive, clear and timely." November 21, 2024 5.0 Overall, the experience was positive and useful. Pros Website was Easy to use. The response was quick and instructiions were clear. Cons There was nothing to that was not useful. Review Source JS Jeanette S. Assistant Community Manager Hospitality Used the software for: 6-12 months ### "Great customizable product for community management" November 12, 2021 4.0 Pros One of the best features is the "Service Request" section for us. Not only does it keep all of the notes on a particular item well organized, but the resident who created the request is kept up to date in real time as we work on the issue for them. Cons The interface is a bit bland. It looks very professional for the management end, but the residents think it looks a bit too "business" Review Source Response from Concierge Plus November 16, 2021 Jeanette, thank you so much for your review of Concierge Plus. We are glad to hear you are enjoying using the platform, and in particular, Service Requests. We appreciate the feedback on our interface - some exciting changes in this area are planned ;) MS Michelle S. General Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Superior Website Platform!" April 1, 2021 5.0 I wish all of our communities had this type of website platform. This software adapts easily for any amenity from package delivery to scheduling the clubhouse rentals. Daily normal routine work is completed much faster from Owners/tenants move in move out to site inspections. and our support team are a great asset! Pros This platform is extremely friendly for the admin and for the users! Set up is a breeze. Notifications are fantastic. We love it and so do our residents. Cons There are no cons that I have found. Anything I have suggested to make it different has been reviewed by our CSR and sent to the implementation team for the next update. Reason for choosing Concierge Plus The design, the ease of admin, the capability for targeted groups for correspondence, the notification system. Switched from [FRONTSTEPS](https://www.capterra.com/p/164415/FrontSteps/) This is a more friendly website platform Review Source Response from Concierge Plus April 7, 2021 Thank you Michelle for the feedback, we appreciate it and are glad you're enjoying our platform! MRD Mary Rose D. Property Manager Facilities Services Used the software for: 2+ years ### "Very User Friendly" March 30, 2021 5.0 helps this Community to be in the know on a daily basis of what to expect and any action they are required to take on their part if necessary. It is very easy to use and at our fingertips when we require to send notices out. Saves on postage, door deliveries and mail-outs. Pros Very easy to use and to implement within a Community. Our Community Condo Owners are very used to it now and they love it. They enjoy being informed of what's going on whenever necessary. Cons No particular issue with the software. I would prefer if there was a way to not publish on our display monitor when sending out to all residents. It just gives us the option to schedule a later date. Reason for choosing Concierge Plus Was the easiest and reasonably priced. Review Source Response from Concierge Plus April 7, 2021 Thank you for your feedback, Mary Rose. We appreciate it! LD Liz D. Property Manager Real Estate Used the software for: 2+ years ### "From a Property Manager's Perspective" September 2, 2020 5.0 Excellent. From installation, to training, to ongoing Customer Service, to daily application it's been an easy and streamlined process. Pros Easy to navigate, offers good communication tools between management and residents, and addresses everything we need to do in the building in one software. With CP we don't need multiple programs. Cons There are occasionally features I think should be added or tweaked but there is an option to submit suggestions to customer service to make changes to the software and CP has been receptive to making modifications that multiple users are requesting. It's constantly improving. Review Source Response from Concierge Plus April 2, 2021 Thank you so much for your review, Liz. We appreciate the kind feedback and are glad Concierge Plus is helping you deliver great resident experiences! CP Clive P. Treasurer Management Consulting Used the software for: 6-12 months ### "A "Daily Driver" for our Front Desk" April 9, 2021 5.0 I would recommend it to others. Their salesman (\[SENSITIVE CONTENT HIDDEN\]) was pleasant to work with, it interfaces to our management companies "TOPS" software which was helpful in setup as everything important to us transferred over. The support team (\[SENSITIVE CONTENT HIDDEN\]) always gets back to you with an answer in a timely and courteous manner. It just works! Pros Gives us a handle on who is an out of our building, gets workers identified with badges and head-shot who are here on a projects wether it be for plumbing ,electrical or anything else. Keeps track of the parking. Lets residents know when packages are available to be picked up. We are able to do a complete email blast to everybody in the building (residents & owners) so we don't have to rely on the management company. Cons Late coming out with an APP version for my iPhone, but I understand it's eminent. Reason for choosing Concierge Plus Ease of use and setup and price point. Review Source Response from Concierge Plus April 12, 2021 Thank you Clive for the review and feedback - we appreciate it very much! We do have both an Apple iOS (phone and tablet) as well as Android (phone and tablet as well!) apps available for download in the app stores. DH Dan H. Board Officer Consumer Services Used the software for: 2+ years ### "Property Management Application" March 30, 2021 4.0 is utilized by all residents to record Service Requests, Visitor Parking, Amenity Booking and view Corporate Documents. Administrators can perform key management, user management, unit management, and equipment management. Administrators can distribute Announcements to better communicate with all owners and residents. Pros is easy to setup and use. The flexibility of the application with the ability to add and customize information makes the product more useful to all consumers. Cons The administration areas can be tedious when updating many records. support can help speed this process. Reason for choosing Concierge Plus Flexibility for owners and residents to use. Ability to add custom fields. Review Source Response from Concierge Plus April 7, 2021 Thank you for your review, Dan, we appreciate the feedback! ED Erlinda D. Property Manager Real Estate Used the software for: 2+ years ### "Thank you " April 12, 2021 5.0 Pros Easy to use and good customer support and fast response Cons Limitation in reporting and other functionality Alternatives considered [BuildingLink](https://www.capterra.com/p/114529/BuildingLink/) Reason for choosing Concierge Plus Familiarity with the app Review Source Response from Concierge Plus April 15, 2021 Thank you so much for the feedback and review, Erlinda. We appreciate your support and business! LS Lillian S. Property Manager Real Estate Used the software for: 2+ years ### "Concierge Plus" April 10, 2021 5.0 Pros The user interface is intuitive. Easy to use. Has all the features that I need. Excited to use the new app! Cons It would be very nice if I could see the names on the amenity reservation without having to click on each individual reservation. I would love more options for guest parking management. Review Source Response from Concierge Plus April 13, 2021 Thank you for your feedback, Lillian. I've passed on your feature suggestions to our product team as well. TA Trenton A. General Manager Hospitality Used the software for: 2+ years ### "Great Software for Condominium Associations" February 4, 2021 5.0 Tech support is great and they are always adding new features Pros Easy of use for residents and great place to consolidate Association documents Cons There is nothing that I like least; everything works as advertised Reason for choosing Concierge Plus Design, ease of use, cost Review Source Response from Concierge Plus April 2, 2021 Thank you for your review, Trenton. We're glad you are pleased with Concierge Plus and appreciate that you recognize the effort we put into making our platform easy-to-use for everyone. GB Gail B. Board President Management Consulting Used the software for: 1-2 years ### "Concierge Plus" March 30, 2021 5.0 I have enjoyed everything about the system. Pros Product is very easy to use. Our residents love the fact that they have all the documents and updates at hand. Communication is much better. Cons When residents do not have emails and there is an emergency update, it goes to their phones. It does not go to voice-mail, even though its been promised to do so. This would be a useful asset. Review Source Response from Concierge Plus April 2, 2021 Thank you for your review, Gail. We appreciate the feedback and feature suggestion. I will make sure our product team is aware. Keep delivering great resident experiences!! KF Kozeta F. Property Manager Real Estate Used the software for: 2+ years ### "Vivid (TSCC2457)" April 5, 2021 5.0 it's great working with . Pros It's making my day today easy, sending a notice to all owners/residents. Keeps me fully informed even I'm not in the building of what's going on there. Cons I think they will be able to stay on top of the industry. Review Source Response from Concierge Plus April 7, 2021 Thank you very much for your review, Kozeta! We appreciate your feedback. DC Donald C. General Manager Hospitality Used the software for: 2+ years ### "Excellence " March 30, 2021 5.0 Pros The easy it is to work with, reliable and the team is great to work with. Cons Everything is good and easy to work with there are no issues with us. Review Source Response from Concierge Plus April 2, 2021 Thank you for your review, Donald. We are glad to be a part of Marinablue's continued commitment to delivering great resident experiences! TG Tammy G. Building Manager Management Consulting Used the software for: 1-2 years ### "Very Satisified" April 5, 2021 4.0 Customer service is excellent. Pros Information can be stored all in one place. Cons I do not have an area that I least like. Alternatives considered [BuildingLink](https://www.capterra.com/p/114529/BuildingLink/) Reason for choosing Concierge Plus Board of Director decision Review Source Response from Concierge Plus April 7, 2021 Tammy, thank you for your review. We appreciate the feedback! MD Maria D. Property manager Management Consulting Used the software for: 2+ years ### "Communication in a Condominium Setting between Management and Owners" April 8, 2021 4.0 Excellent experience working with staff to set up the program with 3 properties I manage. Excellent communication and great instruction. Pros The ability to send out emergency notice to residents. Being able to have a file for each unit showing the unit owners, phone numbers, email addresses and even show if they have pets. I like the library feature where residents can access documents of the Corporation such as Rules and Regulations and other documents pertaining to the property. We are also able to send monthly newsletters to all residents registered which saves money on paper and time delivering. In one property there is a pool and we were able to use the booking feature, for the use of the pool/gym. Very handy. Cons I cannot think of any feature i do not like Reason for choosing Concierge Plus We liked what they had to offer compared to the other companies Review Source Response from Concierge Plus April 13, 2021 Thank you so much for your feedback and review, Maria. We appreciate it and are glad you're enjoying Concierge Plus! LL Leona L. Property Manager Management Consulting Used the software for: 2+ years ### "Quality Communication Website" April 5, 2021 5.0 I have been using for approximately 8 years. There has never been a problem, the formatting is excellent and professional. Pros Ease of Use, the library format is easy to navigate Cons I have no complaints about this software Alternatives considered [Condo Control](https://www.capterra.com/p/143800/Condo-Control/) Reason for choosing Concierge Plus Ease of Use, presentation Review Source Response from Concierge Plus April 7, 2021 Thank you for this review, Leona, we appreciate your feedback and are happy you are enjoying Concierge Plus! TB Tina B. Real Estate Agent Information Technology and Services Used the software for: 1-2 years ### "Concierge plus is Awesome!!" June 28, 2016 5.0 I Installed at our CO-OP in New York to handle Service Requests, package deliveries Shared Calendar and Announcements. Pros Super easy to use, staff gravitated to and same with residents. Cons Cocnierge plus t does not accommodate well to residents with out emails. Although the database with users that only have cell or home number still get emergency announcments via txt, phone. Really no cons .. met all my needs. Review Source Response from Concierge Plus April 13, 2021 Thank you for your review and feedback, Tina! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.