# Pet Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pet Manager the right Kennel solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150536/Pet-Manager/reviews --- Pet Manager 5 (61) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pet Manager Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews CB Candy B Kennel OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I find the report menus very helpful to track progress such as occupancy over the years as well as financials.“ February 16, 2026 CA Christy A Owner managerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The only thing I can think of is that I wish I could easily stop a notification going out to a customer as a one off (if pet dies the customer doesn’t need a notification that the appointment is cancelled)“ July 4, 2024 vd vikki d ManagerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “From the initial booking details to the invoicing I enjoy working with the Pet Manager software which you can't say about most programs.“ February 16, 2026 CS Cleo S DirectorFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “One limitation of Pet Manager is its current inability to support multi-pet households seamlessly.“ June 18, 2024 Robin I OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “I absolutely love the ability to answer clients, check schedules and book them wherever I am.“ February 17, 2026 kc kim c OwnerVeterinary, Self-employedUsed the software for: More than 2 years. “I struggle with technology so I find it sometimes tricky to set new values or to use all the features but have always been supported and not made to feel stupid.“ July 22, 2024 SS Sarah S Owner OperatorConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Now I have started my own business, I wanted to use Pet Manager again for ease of use and also customer consistency.“ February 16, 2026 RS Rick S DirectorVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Some customers have trouble uploading pictures and Vacc certs“ July 1, 2024 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Georga K. Owner Consumer Services Used the software for: 1-2 years ### "5 stars for Pet Manager!!" February 16, 2026 5.0 Really great experience and i would recommend the program to others in a heart beat! I like that it is also a local family owned business. Pros Great customer service, easy to contact and they are very helpful with answering any questions. they often get back to me within 24 hours, if not sooner. Have developed the program to compliment how i run my business, go so far as to make another page for me. They take on feedback and genuinely care about helping their customer get the most out of the program. Cons Sometimes it isn't very user friendly - but i am able to get in contact with them to help. I'm looking forward to their upcoming upgrades - especially the health check section - this will be a game changer! Review Source GW Ginette W. Business Owner Facilities Services Used the software for: 2+ years ### "My Pet Manager experience" July 19, 2024 5.0 Very good. Will continue to use as long as it remains cost effective and suitable for my business needs Pros It gave me so many options on how to customize and tailor it to the way my pet boarding business works. saves me so much time on admin and my customers love it. Cons Initial set up and customization was lengthy and confusing. Took a few months to get it right and remember how to navigate. I did need help and a video meeting with Ian to iron out some issues but it was sorted quite easily. Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/) Reason for choosing Pet Manager because it was more suitable for my business needs Review Source BW Brenna W. Owner Hospitality Used the software for: 2+ years ### "Great company to work with" July 5, 2024 5.0 has been a fantastic company to work with. I love that they are small enough to be responsive to the needs of the users and are always striving to make the software better. There have been some hiccups with new rollouts but they have always been ready to fix any problems that arise and work with you to ensure the program works well for each user. Pros This program was the only one that met the needs of my facility and it has been great to work with. The company is very responsive and have been updating their software based on recommendations from users. We needed the ability to put a single pet in multiple rooms and they had a convenient way to make that happen. It doesn't have a ton of bells and whistles to bog you down but does the job nicely. The support has been great to work with if a problem does arise. The price is fantastic for what you get. Cons They don't have as many features as other programs so if you need some of the bells and whistles you may find this one lacking. The main feature I was hoping for was a rounds system which I was told was in production when I purchased it, but it never happened. Hopefully this will come in the future as we are having to write everything we do on paper and then scan it into the system after the pet leaves. This product is the perfect fit for some at a lower price point, but isn't going to work for everyone. Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[Ginger](https://www.capterra.com/p/151872/Ginger-Page/)[PetExec](https://www.capterra.com/p/92864/PetExec/) Reason for choosing Pet Manager We needed the ability to put a single pet in multiple rooms as our rooms connect to one another. There were ways to block out the room in other programs but it would have been labor intensive and not very accurate. This program had the ability built in. Review Source KG Karen G. Manager Consumer Services Used the software for: 6-12 months ### "Really Please We Have Gone With Pet Manager" June 21, 2024 5.0 After many months searching for a CRM/Booking solution for our Day Care and Boarding facilities at multiple locations I finally found . \[sensitive content hidden\] spent many hours with me on calls going through the features and possible solution to accommodate how the business runs as we have a slightly complicated set up that no other software was able to handle. I had looked at many. My biggest concern was the time difference with Pet Manager being Australian based and us in the UK but this has never been an issue. After deciding that Pet Manager could possible work for us I took up the offer of the free trial to put the system through some testing and was really impressed with the flexibility and ease of operation. In March we finally turned off our old antique data base and went fully live with Pet Manager and also the customer portal. We have had fun and games teaching staff and customers how to use the new system and at first it seemed quite daunting for them as it is very different and modern to what we have been using. However feedback from both staff and customers is really positive, especially from our customers who are now finding the system really quick and easy to make bookings and payments. Any issues that I have encountered have always been dealt with really quickly and we have only ever had minor problems mainly around finding the correct settings for our requirements. I have not yet had any software problems. Just Recently Pet Manager communicated that they were going to be doing a system update and this went seamlessly for us. So far we are really impressed and very happy to have trusted Pet Manager and the system has certainly helped improve the running and efficacy of our business. Pros How user friendly the set up has been and then for front end users. Quick payment solution Quotes and Invoicing management Credit management Communication options to customers Boarding facility management Day Care number control Block booking options Integration of customer portal to our website Communication with developers Cons Not so user friendly on mobile phones for both admin users and customer portal. Reason for choosing Pet Manager The other products did not offer the flexibility of multiple locations that inter linked with each other. had the most advanced invoicing and payment solutions. Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/)[Carica Pets](https://www.capterra.com/p/203137/Carica-Pets/) Our old system was very retro and was not handling the volume of customers and bookings required anymore. Review Source CC Claire C. Owner, Verrierdale Cat Hotel Veterinary Used the software for: 6-12 months ### "I love Pet Manager!" July 23, 2024 5.0 Pros All of the time it saves me! When I was using a manual booking system I was constantly catching up on admin and forgetting to get back to clients. Now everything is in one place and automated. I couldn’t be happier with . Cons Nothing! I can honestly say I’m happy with the entire experience. Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/) Reason for choosing Pet Manager I loved that is a local business, I love to support small local businesses. Also they were so helpful and always quick to answer my questions. Review Source SS Sarah S. Owner Operator Consumer Services Used the software for: 2+ years ### "Happy new business owner" February 16, 2026 5.0 Have had great support in the initial setup. The package is very easy to use and am extremely happy with it. Pros I used this package in my previous employment. Now I have started my own business, I wanted to use again for ease of use and also customer consistency. Highly recommend. Very easy to use and great tools and support when required. Cons It has pretty much everything I need, only a couple of tweeks but that is just for my visual preference. Review Source MN Michelle N. Owner Consumer Services Used the software for: 1-2 years ### "Great service easy to navigate " February 16, 2026 5.0 The team walked me through the program when I first purchased and answered any and all silly questions I had. Even gave me very helpful tips in running by business as I was all very new to owning a Cattery. I have very quickly learnt how to use the program. I also love that I can customise days when I want time off and block bookings on my calendar. Pros I don’t have to spend more time on the phone, gathering information and making bookings. I just direct the client to my website and to book directly through , most of the time I don’t even have direct contact and the bookings just appear via email. I’m very busy as it is and this takes so much pressure off, without having to remember so much. I just go into my phone or laptop and see what’s on the the next day/week etc. Cons I can’t fault , If I ever have a problem or can’t figure something out, I just send a message to the help team and within a day I have my answer. Review Source ST Susan T. Owner manager Retail Used the software for: 2+ years ### "Pet Manager Software" February 17, 2026 5.0 Excellent customer service & overall, it's a great product. It is relatively easy for new staff to familiarize themselves with the system. Pros Once familiar with the product it has lots of great features & online accessibility for clients is a time saver at reception! Once clients have created their own profile, it is very straightforward for them to create bookings or manage their information. Cons While understandable, the monthly costs have increased. I would like a couple of the features to be a little easier to implement, namely the deposit function, as well as the option to link to Quicken as well as Xero! Review Source MW Mai W. Directing Manager Consumer Services Used the software for: 2+ years ### "Fantastic local program" July 24, 2024 5.0 Fantastic. This company goes above and beyond to keep it's customers happy. Amazing customer service with speedy results. There are a few little kinks with the grooming side of things but i'm certain that is the way i have things set up not actual program error. Pros The customer service is next level. It's great having it locally in Australia and Ian and his team are super fast in fixing any issues (usually caused by user) and answering my many questions. Cons The online shop was suppose to be up and running but is not yet... I would have liked to utilise this feature. Hopefully it will get a look into soon. Would also like to be able to book a "pet taxi" for a pet not staying in our care Reason for choosing Pet Manager Cost and local service to Australia. Just about all others were foreign and not cost effective for a small business. Review Source DM Diane M. Manager Farming Used the software for: 2+ years ### "Changed our business for the better" July 12, 2024 5.0 It has allowed us to grow our business and focus more on the animals in our care and more communication time with clients and taken away the booking admin (juggling what availability we have) and payment portion of our work load. It pays for itself in reduced paper work Pros The way it does everything for you. Clients make their own profiles and bookings and create their own invoices. You can set reminders or notes to let people know if you accept certain dogs ect. You can also have the accounting option to sync with Xero and perform some bookkeeping for you Cons It took me a little while to learn how to use it but that’s on me. It was 6 months of a learning curve but once I got the hang of it, it was well worth the adaption process for what it has now received us of. Review Source HM Hugh M. President Consumer Services Used the software for: 1-2 years ### "Thanks from over the pond." March 25, 2022 5.0 Pros Thanks from over the pond. I appreciate working with this Australian base company in the US. Product support is great. Customers give feedback they enjoy the online system and find the software easy to use. I look forward to my connects with the support team. Cons I don’t know I would call a con, but just getting used to how the system was initially designed as the administrator took some time. Now that I’ve been using it for a while I got the hang of it and it’s very user-friendly. Switched from [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) Their online system was just getting rolled out and service was poor and price was too high. Review Source RM Robin M. Kennel Owner Consumer Services Used the software for: 1-2 years ### "Dogwoods review" July 24, 2024 5.0 Has changed our administration immensely, especially in terms of time management and bringing our business into modern times Pros Homemade product Modern and Functional We could add some functions specific to our needs Cons Too many features to choose from at times Review Source KS Kristy S. Cattery Owner Veterinary Used the software for: 2+ years ### "Our business couldn’t run without it!" July 10, 2024 5.0 Pros allows us to manage our small business efficiently, while providing a simple to use interface for customers. Cons Nothing, their service is excellent so anytime I’ve had a question it’s been answered swiftly. Review Source HM Hamish M. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great experience" July 15, 2024 5.0 Great experience on the whole with a vendor who does seem to care about the customer experience and is always available to assist. Pros Assists in all the aspects of running busy kennels facility. Ease of use is great and new staff can be quickly trained in functionality of the system. Customer support is responsive and quick to assist. Been a positive experience all round. Cons Customisation can be a bit tricky but the operators of site are responsive to requests. Reason for choosing Pet Manager Local customer support. Review Source JB Janet B. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Pet Manager" June 24, 2024 5.0 I am not tech savvy but was patiently guided through the set up. The ongoing customer service has been Excellent. Pros A comprehensive program that fulfils my requirements as a booking portal for my dog boarding facility. Probably incorporates every function you require and more! From clients checking availability, vaccination and birthday reminders, revenue forecasting to integrating with Xero and online payments. The customer service/help desk is excellent. Cons Online payments integrating with Xero until I had a clearer understanding of how this operated. Some older clients tell me they have difficulty in navigating the booking portal Reason for choosing Pet Manager An Australian based business. Review Source LL Luke L. Co Founder Veterinary Used the software for: Less than 6 months ### "Pet manager review " July 23, 2024 5.0 Pros The overall functionality of the application is excellent, and the customer support is outstanding. The platform is easy to use, and the support team is responsive and helpful, always ready to assist with any issues or questions. Cons Navigating the app took a little warming up initially. While the layout is functional, it could be more visually appealing. Enhancing the design would improve the overall user experience and make the application more engaging. Review Source JaCR Jody and Colin R. Boarding Kennels Owner Facilities Services Used the software for: 1-2 years ### "Very Happy" June 10, 2024 5.0 Fantastic, the team is great at helping us non computer people understand. Pros Help is just a click away and the team is always friendly and amazing with details advice to guide us through any problems. Cons Just dont understand software so it was hard to get going and understand how to run everything to begin, but help is always there. Review Source Casey F. Chairperson of the Board Non-Profit Organization Management Used the software for: 6-12 months ### "A great, complete software!" January 27, 2020 5.0 has enabled us to be able to provide quick and concise figures to the charity's board members, and being cloud based means that they can log in themselves and check without having to be in the office. We've been able to provide an even better level of care for our cats due to the ability to enter more information into their profiles. Pros Australian owned with super fast support, very user friendly, great functionality, and just a great well-rounded product! The icons bar along the top is a favourite as it's chock full of information that I need at a glance. I love that there is a feature request forum so that you can see what improvements are down the line and it's perfect proof that \[SENSITIVE CONTENT HIDDEN\] listens to his customer's wants and needs. I could keep going on! Cons The only two cons are things that I believe are both in the pipeline of being added at some point in the future. MYOB integration (not in the position to switch to Xero unfortunately) and being able to create our own custom Suite Sheet. And even if both of these things never happen, we'll still love and use because the pros outweigh the cons by far! Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[KennelBooker](https://www.capterra.com/p/143168/Kennel-Booker/) Review Source AK Anita K. Owner Consumer Services Used the software for: 2+ years ### "Life Saver" August 20, 2019 5.0 Pros The ease of use and the constant upgrades to improve the software for the better Saves heaps of time and value for money. Help centre is always available and effective. Cons There are no issues I have identified or at the very least if I have identified anything it has been sorted immediately. Review Source LP Lisa P. Owner Veterinary Used the software for: 1-2 years ### "LOVE PET MANAGER" August 19, 2019 5.0 Servie is great , efficient and willing to help and tailor to our needs . They system itself is absolutely fantastic for our pet boarding . Pros Very user friendly for day to day bookings and great options for reporting . Cons We are happy with everything !Any small requests to improve for our business were made quickly. Review Source Response from Pet Manager August 26, 2019 Thanks for the kind words Lisa. Fast and friendly Service and support is one of our key aims. Robin I. Owner Hospitality Used the software for: 1-2 years ### "I Didn't Know What I was missing until I Switched to This Software. " February 17, 2026 5.0 I am very, very happy with this software, and the owners/employees. I'm so glad I found them when I was looking for a better alternative. Pros I transitioned over from a onsite based booking program to this web based program, and did not know what I was missing. I absolutely love the ability to answer clients, check schedules and book them wherever I am. Tonight I worked from the sauna at the gym. In addition to being so versatile it also much cheaper than the outdated software I was using. It has been easy to customize, and when I set up my initial account they helped me port all of my client info over. The owner's have been extremely responsive to me whenever I have had a question. I am addressed very quickly, and thoroughly. They have walked me through quite a few things that I needed to learn, and taught me ways to make things easier on myself. I chose the monthly billing and have had zero issues whatsoever with it. The security has been great. I have had no doubts at all that my account is safe. Cons The only thing I can think of that would be a fun addition is color schemes and templates, but it doesn't affect the program in any way. Switched from [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) After purchasing the program and spending a large sum on it they updated the program and went online. They no longer supported/allowed me to operate the program I had already purchased and required costly upgrades. I felt like I was being held ransom, and either I had to start from scratch elsewhere, or pay their high fees. Since I felt their customer service was (always) poor, and the ethics of not supporting a purchased program was poor I decided to start from scratch. Once I made the switch to I realized how outdated Kennel Connection was. I have been extremely happy with the switch. Review Source vD vikki D. Manager Consumer Services Used the software for: 2+ years ### "Pet Manager making my life easy" February 16, 2026 5.0 staff have been helpful when I have needed something clarified. From the initial booking details to the invoicing I enjoy working with the Pet Manager software which you can't say about most programs. Pros Our business wouldn't run smoothly without . The ease of finding, recording new customers and invoicing make our lives so much easier. Cons Hard to find something that I like least. I don't feel there is a "least like" as the staff are always helpfull if I encounter a difficulty Alternatives considered [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) Reason for choosing Pet Manager is Australian and their business model is designed for Australian companies. Review Source Juan Pablo T. CEO Veterinary Used the software for: 1-2 years ### "Distrito Canino" February 16, 2026 5.0 Pros All the functionallities it provides and the ease of use, it is very intuitive and gives me the toold that I needed Cons Honestly not much, some things like the web site integrations could be better but thats pretty much it. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Pet Manager I chosed PM mainly due to 3 reasons; 1. it allow to make recipts and invoices for hotel pricing using nights, not days. 2. The package feature, and 3. The price Review Source CB Candy B. Kennel Owner Hospitality Used the software for: 2+ years ### "Pet Manager Review" February 16, 2026 4.0 The experience with has been good. Customer service is always prompt and helpful, I’m not left waiting for long. Reasonably priced and they are always looking to improve Pros I find the report menus very helpful to track progress such as occupancy over the years as well as financials. The automations are also good and save a lot of time. Cons I find the Settings can be quite technically challenging, and I often have to ask the customer support to help make changes for me. Switched from [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/) I did not like their invoicing or calendar. It may have changed in the last 3 years. But sometimes double bookings got made by mistake and there was no easy way to check up on payments other than going into the individual customer Review Source VO Valerie O. Owner Hospitality Used the software for: 2+ years ### "Love Love Love Peet Manager!!!" February 25, 2026 5.0 I love it! I am still fine tuning the program to our needs, There are so many customization features! The program is easy to understand and maneuver through when first getting started. This program allows us to easily book appointments and keep track of vaccine records. Pros is fantastic for my business. The customization features allow me to set up a program tailored to our needs. Cons I would like to see more report options. I currently export to Excel and re-sort as needed. I do appreciate being able to have the export option though. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.