--- title: "Pet Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Pet Manager the right Pet Grooming solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/150536/Pet-Manager/reviews/" page_type: "reviews" language: "en" --- Pet Manager 5 (62) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 8th, 2026 # Reviews of Pet Manager Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews Michael Z DirectorConsumer Services, Self-employedUsed the software for: 1-2 years. “I spent weeks, evaluating all major software providers and even started working with 2 of them. But at the end the mix of flexibility, ease of use and awesome support got me hooked on pet manager and I wont look back.“ July 3, 2026 CA Christy A Owner managerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The only thing I can think of is that I wish I could easily stop a notification going out to a customer as a one off (if pet dies the customer doesn’t need a notification that the appointment is cancelled)“ July 4, 2024 CB Candy B Kennel OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I find the report menus very helpful to track progress such as occupancy over the years as well as financials.“ February 16, 2026 CS Cleo S DirectorFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “One limitation of Pet Manager is its current inability to support multi-pet households seamlessly.“ June 18, 2024 vd vikki d ManagerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “From the initial booking details to the invoicing I enjoy working with the Pet Manager software which you can't say about most programs.“ February 16, 2026 kc kim c OwnerVeterinary, Self-employedUsed the software for: More than 2 years. “I struggle with technology so I find it sometimes tricky to set new values or to use all the features but have always been supported and not made to feel stupid.“ July 22, 2024 Robin I OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “I absolutely love the ability to answer clients, check schedules and book them wherever I am.“ February 17, 2026 RS Rick S DirectorVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Some customers have trouble uploading pictures and Vacc certs“ July 1, 2024 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Casey F. Chairperson of the Board Non-Profit Organization Management Used the software for: 6-12 months ### "A great, complete software!" January 27, 2020 5.0 Pet Manager has enabled us to be able to provide quick and concise figures to the charity's board members, and being cloud based means that they can log in themselves and check without having to be in the office. We've been able to provide an even better level of care for our cats due to the ability to enter more information into their profiles. Pros Australian owned with super fast support, very user friendly, great functionality, and just a great well-rounded product! The icons bar along the top is a favourite as it's chock full of information that I need at a glance. I love that there is a feature request forum so that you can see what improvements are down the line and it's perfect proof that \[SENSITIVE CONTENT HIDDEN\] listens to his customer's wants and needs. I could keep going on! Cons The only two cons are things that I believe are both in the pipeline of being added at some point in the future. MYOB integration (not in the position to switch to Xero unfortunately) and being able to create our own custom Suite Sheet. And even if both of these things never happen, we'll still love and use Pet Manager because the pros outweigh the cons by far! Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[KennelBooker](https://www.capterra.com/p/143168/Kennel-Booker/) Review Source KG Karen G. Manager Consumer Services Used the software for: 6-12 months ### "Really Please We Have Gone With Pet Manager" June 21, 2024 5.0 After many months searching for a CRM/Booking solution for our Day Care and Boarding facilities at multiple locations I finally found Pet Manager. \[sensitive content hidden\] spent many hours with me on calls going through the features and possible solution to accommodate how the business runs as we have a slightly complicated set up that no other software was able to handle. I had looked at many. My biggest concern was the time difference with Pet Manager being Australian based and us in the UK but this has never been an issue. After deciding that Pet Manager could possible work for us I took up the offer of the free trial to put the system through some testing and was really impressed with the flexibility and ease of operation. In March we finally turned off our old antique data base and went fully live with Pet Manager and also the customer portal. We have had fun and games teaching staff and customers how to use the new system and at first it seemed quite daunting for them as it is very different and modern to what we have been using. However feedback from both staff and customers is really positive, especially from our customers who are now finding the system really quick and easy to make bookings and payments. Any issues that I have encountered have always been dealt with really quickly and we have only ever had minor problems mainly around finding the correct settings for our requirements. I have not yet had any software problems. Just Recently Pet Manager communicated that they were going to be doing a system update and this went seamlessly for us. So far we are really impressed and very happy to have trusted Pet Manager and the system has certainly helped improve the running and efficacy of our business. Pros How user friendly the set up has been and then for front end users. Quick payment solution Quotes and Invoicing management Credit management Communication options to customers Boarding facility management Day Care number control Block booking options Integration of customer portal to our website Communication with developers Cons Not so user friendly on mobile phones for both admin users and customer portal. Reason for choosing Pet Manager The other products did not offer the flexibility of multiple locations that inter linked with each other. Pet Manager had the most advanced invoicing and payment solutions. Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/)[Carica Pets](https://www.capterra.com/p/203137/Carica-Pets/) Our old system was very retro and was not handling the volume of customers and bookings required anymore. Review Source BW Brenna W. Owner Hospitality Used the software for: 2+ years ### "Great company to work with" July 5, 2024 5.0 Pet Manager has been a fantastic company to work with. I love that they are small enough to be responsive to the needs of the users and are always striving to make the software better. There have been some hiccups with new rollouts but they have always been ready to fix any problems that arise and work with you to ensure the program works well for each user. Pros This program was the only one that met the needs of my facility and it has been great to work with. The company is very responsive and have been updating their software based on recommendations from users. We needed the ability to put a single pet in multiple rooms and they had a convenient way to make that happen. It doesn't have a ton of bells and whistles to bog you down but does the job nicely. The support has been great to work with if a problem does arise. The price is fantastic for what you get. Cons They don't have as many features as other programs so if you need some of the bells and whistles you may find this one lacking. The main feature I was hoping for was a rounds system which I was told was in production when I purchased it, but it never happened. Hopefully this will come in the future as we are having to write everything we do on paper and then scan it into the system after the pet leaves. This product is the perfect fit for some at a lower price point, but isn't going to work for everyone. Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[Ginger](https://www.capterra.com/p/151872/Ginger-Page/)[PetExec](https://www.capterra.com/p/92864/PetExec/) Reason for choosing Pet Manager We needed the ability to put a single pet in multiple rooms as our rooms connect to one another. There were ways to block out the room in other programs but it would have been labor intensive and not very accurate. This program had the ability built in. Review Source KE Kate E. Kennel and Cattery Manager Veterinary Used the software for: 1-2 years ### "Pet Manager Review" July 1, 2024 5.0 Before we settles on a kennel and cattery booking system, I trialed 5 or 6 different systems before settling on Pet Manager Pros Pet Manager is a great system. We have a small kennels and cattery and it has really helped us grow, we really couldnt do without it now. The scheduler is such a great feature as it allows us to use all our space to the maximum capability. Cons There is nothing that we dislike about Pet Manager Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/) Reason for choosing Pet Manager It is much easier to use than alternatives and it is better value for money Review Source jM jennifer M. Owner Consumer Services Used the software for: 2+ years ### "Pet Manager is Exceptional" June 15, 2024 5.0 Love how responsive Pet Manager is to any question we may have. They often create a personal video to review step by step instructions to our query. Ease of use is also a big reason we are so happy with this product. Pros Outstanding Cat Boarding Application - we can tailor it to meet our unique and specific needs. Cons We do not have anything negative to say. Reason for choosing Pet Manager The other products did not meet our unique needs. Switched from [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) They were unable to meet our unique needs as a cat boarding facility. They would take weeks or longer to reply to our questions. Review Source CC Claire C. Owner, Verrierdale Cat Hotel Veterinary Used the software for: 6-12 months ### "I love Pet Manager!" July 23, 2024 5.0 Pros All of the time it saves me! When I was using a manual booking system I was constantly catching up on admin and forgetting to get back to clients. Now everything is in one place and automated. I couldn’t be happier with Pet Manager. Cons Nothing! I can honestly say I’m happy with the entire experience. Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/) Reason for choosing Pet Manager I loved that Pet Manager is a local business, I love to support small local businesses. Also they were so helpful and always quick to answer my questions. Review Source GW Ginette W. Business Owner Facilities Services Used the software for: 2+ years ### "My Pet Manager experience" July 19, 2024 5.0 Very good. Will continue to use as long as it remains cost effective and suitable for my business needs Pros It gave me so many options on how to customize and tailor it to the way my pet boarding business works. saves me so much time on admin and my customers love it. Cons Initial set up and customization was lengthy and confusing. Took a few months to get it right and remember how to navigate. I did need help and a video meeting with Ian to iron out some issues but it was sorted quite easily. Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/) Reason for choosing Pet Manager because it was more suitable for my business needs Review Source PB Paul B. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "From $0 to $450K Plus" June 30, 2024 5.0 It has been brilliant allowing to grow to over $450,000 Revenue in our 2nd year and 1st full financial year. The portal allowing customers to book and make changes is the best Pros Incredibly easy to use, Customer service is outstanding it grows with your business and saves on Accounting costs. The Portal for customers is a game changer Cons Importing client list but for a very small fee it was done for us Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Customer service was poor and could not get quick help when setting up Review Source AL Amy L. Owner Hospitality Used the software for: 1-2 years ### "Fabulous software with amazing customer service and support " June 10, 2024 5.0 Really great experience for a relatively new business, would highly recommend! Pros Ease of use, mobile options, affordability and the support that’s always available Cons I would love to see an app developed for iPhone/android in the future, but the web version works well regardless Switched from [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Jotform didn’t allow for the features I was after, it was a very simple cloud based program which didn’t have any of the features I now couldn’t live without! Review Source JW Joanna W. Owner Consumer Services Used the software for: 6-12 months ### "Pet Manager" June 27, 2024 5.0 I am really happy with this software. The company is so easy to deal with and they are more than happy to help you with anything. Pros It has everything you can think of and then even more. All the information needed per pet and the automated emails to customers make everything so professional. Cons Navigation around the Xero processing - I simply do not get Xero and I am a bookkeeper! Alternatives considered [Shelter Management System](https://www.capterra.com/p/179255/Multiple-Options-Shelter-Management-System/) Reason for choosing Pet Manager I chose this software because they are a local company. AND most importantly their help was above and beyond. Review Source HH Helen H. Owner operator Consumer Services Used the software for: 2+ years ### "Pet Manager" June 22, 2024 5.0 The staff at Pet Manager are extremely helpful, especially as we are not tech sav and we have very bad interent here. The software is easy to navagate around and you only have to search a name to bring up all the details for that particular family. You can add photos and other documentation relevant and continue to monitor any up and coming out of date documents which would require updating. Overall this program suits all our needs. Pros The fact that you can keep all your information together concerning one family, add information as required, journal and add documents is a major plus. On opening the day, you can see upfront exactly what your day is going to to look like. Cons Booking Numbers are not on the top of invoices / quotes and the invoice number changes everytime you make an adjustment to the family costings. Reason for choosing Pet Manager I was using Excel, but was finding it very time consuming to keep everyone's information in separate files, along with updating certificates etc. Pet Manager is able to keep this information easily accessible for me. Being Australian based was a major fact which also made a more feasible asset to us. Review Source Response from Pet Manager June 26, 2024 Hi Helen, Sorry we can't currently show booking numbers on invoices as an invoice can have multiple bookings or may not even contain a booking in the case of packages or orders, but we will see what we can do. Glad to see PM is making a difference to your business over just using Excel. Kind Regards Ian NB Nicola B. Kennel Manager Consumer Services Used the software for: 6-12 months ### "Pet Manager is best in class" June 19, 2024 5.0 The software is amazing and saves us so much time. The phone is always answered and advice is patient and professional, even proving video tutorials in some cases! Pros I love the ability to collect notes about our guests to remind us of their needs/preferences is great. Scheduling views are great and insightful and the daily summary feature is a great go to first thing in the morning to know where to start Cons Some of the features are harder to find and not in the location you expect but it is all in there, you just might have to explore a few menus. Review Source Response from Pet Manager June 25, 2024 Thanks Nicola, We really appreciate your review. Patient and professional is our mantra with support and always happy to provide video clips where they help. Looking forward to making it easier to find our numerous features! Kind Regards, Ian PM Support NC Nelson C. Manager Consumer Services Used the software for: 2+ years ### "One stop pet management software." May 20, 2024 5.0 We have always loved everything PetManager has to offer and they continue to improve their products to exceed the market standard. Pros Usability, overall look, website integration. Cons No bulk customer mailing/marketing integration. Reason for choosing Pet Manager We chose PetManager because of the affordability but also usability of the product compared to other softwares. Review Source IC Iming C. Owner (Joint) Consumer Services Used the software for: 1-2 years ### "Great software continue to grow in functionalities" August 21, 2019 5.0 This software allows us to efficiently manage the daily running of our cat boarding business. I cannot imagine the potential challenges if we don't use this software. We have worked with the software developer on a number occasions on various new features. I'm happy to say that it has been an enjoyable exercise! Pros An Australian product that continue to grow in functionalities. The ease of use and full integration with Xero Accounting is a big bonus. In fact, we have changed the accounting software so we can take the advantage of streamline our processes and workflows. The hosted software allows us to focus in running our business and don't have to worry about future upgrades! Have not encountered any downtime is a bless to our business as we rely so much on the software! Finally, users are able to suggest new features and improvements is a big tick for us (not many software companies would listen). It can be done just a phone call away! Thumbs up!! Cons Not all businesses are alike. So the ability to customise reports will be fantastic! This will improve our work process and even save paper use at times! Reason for choosing Pet Manager Local product (Australian) that is reasonably priced. No expensive currency conversion involved! Review Source Response from Pet Manager August 26, 2019 Thanks for the review. We certainly enjoy working with our customers to add the features they require. RM Robin M. Kennel Owner Consumer Services Used the software for: 1-2 years ### "Dogwoods review" July 24, 2024 5.0 Has changed our administration immensely, especially in terms of time management and bringing our business into modern times Pros Homemade product Modern and Functional We could add some functions specific to our needs Cons Too many features to choose from at times Review Source NS Neda S. Owner Veterinary Used the software for: 2+ years ### "User friendly " July 1, 2024 5.0 I’ve been using it for few years and it’s getting better every day Pros \[sensitive content hidden\] and his team are knowledgable and helpful to accommodate your specific needs. PetManager has everything I need for my business to work well. Cons I like it all. There’s nothing I don’t like Review Source JC John C. Owner Consumer Services Used the software for: 6-12 months ### "Great online booking system for kennels and groomers" June 11, 2024 5.0 Pros Pretty much everything is great, clients cant do online booking was why I choose it. Cons Nothing really, every time I have a issue it's addressed pretty quick. Review Source RH Rhys H. Cat Boarding Consumer Services Used the software for: 6-12 months ### "Perfect Booking Software for Catteries" June 18, 2024 5.0 Has been hassle free and user friendly. Customer support has always been available and helpful. Pros It is simple to use, and the clients can upload their details and making bookings online saving lots of admin time Cons Have not fund anything a don't like with it so far. Review Source AK Anita K. Owner Consumer Services Used the software for: 2+ years ### "Life Saver" August 20, 2019 5.0 Pros The ease of use and the constant upgrades to improve the software for the better Saves heaps of time and value for money. Help centre is always available and effective. Cons There are no issues I have identified or at the very least if I have identified anything it has been sorted immediately. Review Source LP Lisa P. Owner Veterinary Used the software for: 1-2 years ### "LOVE PET MANAGER" August 19, 2019 5.0 Servie is great , efficient and willing to help and tailor to our needs . They system itself is absolutely fantastic for our pet boarding . Pros Very user friendly for day to day bookings and great options for reporting . Cons We are happy with everything !Any small requests to improve for our business were made quickly. Review Source Response from Pet Manager August 26, 2019 Thanks for the kind words Lisa. Fast and friendly Service and support is one of our key aims. JS Julie S. Kennel owner Consumer Services Used the software for: 6-12 months ### "Very happy customer " August 19, 2019 4.0 Very positive overall, glad I signed up for it, definitely benefits my business. Pros Easy to use software, whenever I have needed help the response has been fast and efficient. Cut down my time taken to make bookings once initial info is added in. Cons There are still some features I would like to see that it doesn’t yet have Review Source Response from Pet Manager August 26, 2019 Hi Julie, thanks for the review. Glad you are finding some time and money savings by using our software. Michael Z. Director Consumer Services Used the software for: 1-2 years ### "Best boarding software on Tahoe market - hands down" July 3, 2026 5.0 Superb. I spent weeks, evaluating all major software providers and even started working with 2 of them. But at the end the mix of flexibility, ease of use and awesome support got me hooked on pet manager and I wont look back. Pros It’s just the perfect software for a boarding business. Everything is there, it is super easy to use and the support is absolutely top notch. Cons There really is nothing bad to say about it. I thought it wouldn’t have a few features, reached out to support and they showed me where they were. Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[ProPet](https://www.capterra.com/p/150449/ProPet/)[KennelBooker](https://www.capterra.com/p/143168/Kennel-Booker/)[Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Pet Manager I deeply tested them all and pet manager was the only one with all features I needed. But what really convinced me was the support. They helped me hands on to set everything up and are always there for questions. Review Source Robin I. Owner Hospitality Used the software for: 1-2 years ### "I Didn't Know What I was missing until I Switched to This Software. " February 17, 2026 5.0 I am very, very happy with this software, and the owners/employees. I'm so glad I found them when I was looking for a better alternative. Pros I transitioned over from a onsite based booking program to this web based program, and did not know what I was missing. I absolutely love the ability to answer clients, check schedules and book them wherever I am. Tonight I worked from the sauna at the gym. In addition to being so versatile it also much cheaper than the outdated software I was using. It has been easy to customize, and when I set up my initial account they helped me port all of my client info over. The owner's have been extremely responsive to me whenever I have had a question. I am addressed very quickly, and thoroughly. They have walked me through quite a few things that I needed to learn, and taught me ways to make things easier on myself. I chose the monthly billing and have had zero issues whatsoever with it. The security has been great. I have had no doubts at all that my account is safe. Cons The only thing I can think of that would be a fun addition is color schemes and templates, but it doesn't affect the program in any way. Switched from [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) After purchasing the program and spending a large sum on it they updated the program and went online. They no longer supported/allowed me to operate the program I had already purchased and required costly upgrades. I felt like I was being held ransom, and either I had to start from scratch elsewhere, or pay their high fees. Since I felt their customer service was (always) poor, and the ethics of not supporting a purchased program was poor I decided to start from scratch. Once I made the switch to Pet Manager I realized how outdated Kennel Connection was. I have been extremely happy with the switch. Review Source Georga K. Owner Consumer Services Used the software for: 1-2 years ### "5 stars for Pet Manager!!" February 16, 2026 5.0 Really great experience and i would recommend the program to others in a heart beat! I like that it is also a local family owned business. Pros Great customer service, easy to contact and they are very helpful with answering any questions. they often get back to me within 24 hours, if not sooner. Have developed the program to compliment how i run my business, go so far as to make another page for me. They take on feedback and genuinely care about helping their customer get the most out of the program. Cons Sometimes it isn't very user friendly - but i am able to get in contact with them to help. I'm looking forward to their upcoming upgrades - especially the health check section - this will be a game changer! Review Source Juan Pablo T. CEO Veterinary Used the software for: 1-2 years ### "Distrito Canino" February 16, 2026 5.0 Pros All the functionallities it provides and the ease of use, it is very intuitive and gives me the toold that I needed Cons Honestly not much, some things like the web site integrations could be better but thats pretty much it. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Pet Manager I chosed PM mainly due to 3 reasons; 1. it allow to make recipts and invoices for hotel pricing using nights, not days. 2. The package feature, and 3. The price Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.