# Pet Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pet Manager the right Pet Grooming solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150536/Pet-Manager/reviews --- Pet Manager 5 (61) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Pet Manager Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews CB Candy B Kennel OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I find the report menus very helpful to track progress such as occupancy over the years as well as financials.“ February 16, 2026 CA Christy A Owner managerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The only thing I can think of is that I wish I could easily stop a notification going out to a customer as a one off (if pet dies the customer doesn’t need a notification that the appointment is cancelled)“ July 4, 2024 vd vikki d ManagerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “From the initial booking details to the invoicing I enjoy working with the Pet Manager software which you can't say about most programs.“ February 16, 2026 CS Cleo S DirectorFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “One limitation of Pet Manager is its current inability to support multi-pet households seamlessly.“ June 18, 2024 Robin I OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “I absolutely love the ability to answer clients, check schedules and book them wherever I am.“ February 17, 2026 kc kim c OwnerVeterinary, Self-employedUsed the software for: More than 2 years. “I struggle with technology so I find it sometimes tricky to set new values or to use all the features but have always been supported and not made to feel stupid.“ July 22, 2024 SS Sarah S Owner OperatorConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Now I have started my own business, I wanted to use Pet Manager again for ease of use and also customer consistency.“ February 16, 2026 RS Rick S DirectorVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Some customers have trouble uploading pictures and Vacc certs“ July 1, 2024 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Georga K. Owner Consumer Services Used the software for: 1-2 years ### "5 stars for Pet Manager!!" February 16, 2026 5.0 Really great experience and i would recommend the program to others in a heart beat! I like that it is also a local family owned business. Pros Great customer service, easy to contact and they are very helpful with answering any questions. they often get back to me within 24 hours, if not sooner. Have developed the program to compliment how i run my business, go so far as to make another page for me. They take on feedback and genuinely care about helping their customer get the most out of the program. Cons Sometimes it isn't very user friendly - but i am able to get in contact with them to help. I'm looking forward to their upcoming upgrades - especially the health check section - this will be a game changer! Review Source KG Karen G. Manager Consumer Services Used the software for: 6-12 months ### "Really Please We Have Gone With Pet Manager" June 21, 2024 5.0 After many months searching for a CRM/Booking solution for our Day Care and Boarding facilities at multiple locations I finally found . \[sensitive content hidden\] spent many hours with me on calls going through the features and possible solution to accommodate how the business runs as we have a slightly complicated set up that no other software was able to handle. I had looked at many. My biggest concern was the time difference with Pet Manager being Australian based and us in the UK but this has never been an issue. After deciding that Pet Manager could possible work for us I took up the offer of the free trial to put the system through some testing and was really impressed with the flexibility and ease of operation. In March we finally turned off our old antique data base and went fully live with Pet Manager and also the customer portal. We have had fun and games teaching staff and customers how to use the new system and at first it seemed quite daunting for them as it is very different and modern to what we have been using. However feedback from both staff and customers is really positive, especially from our customers who are now finding the system really quick and easy to make bookings and payments. Any issues that I have encountered have always been dealt with really quickly and we have only ever had minor problems mainly around finding the correct settings for our requirements. I have not yet had any software problems. Just Recently Pet Manager communicated that they were going to be doing a system update and this went seamlessly for us. So far we are really impressed and very happy to have trusted Pet Manager and the system has certainly helped improve the running and efficacy of our business. Pros How user friendly the set up has been and then for front end users. Quick payment solution Quotes and Invoicing management Credit management Communication options to customers Boarding facility management Day Care number control Block booking options Integration of customer portal to our website Communication with developers Cons Not so user friendly on mobile phones for both admin users and customer portal. Reason for choosing Pet Manager The other products did not offer the flexibility of multiple locations that inter linked with each other. had the most advanced invoicing and payment solutions. Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/)[Carica Pets](https://www.capterra.com/p/203137/Carica-Pets/) Our old system was very retro and was not handling the volume of customers and bookings required anymore. Review Source TD Taylah D. Pet Boarding Kennel Leisure, Travel & Tourism Used the software for: 2+ years ### "Helpful for our busy boarding business" July 17, 2024 5.0 Pros We use only for our boarding anomals. It has a convenient layout and is very user friendly. Cons The grooming side of things, not very user friendly having to allocate each staff member to each day/time etc. Review Source Response from Pet Manager July 25, 2024 Hi Taylah, Thanks for your review. With regards to the Cons... Do you know about our Staff Roster Templates? They allow you to have preset days and hours for rostered staff members. There is a help article located here about this... https://petmanager.zendesk.com/hc/en-us/articles/9418396437519-Staff-Roster-Templates Let me know if you need assistance getting it setup! Regards Ian SS Sarah S. Owner Operator Consumer Services Used the software for: 2+ years ### "Happy new business owner" February 16, 2026 5.0 Have had great support in the initial setup. The package is very easy to use and am extremely happy with it. Pros I used this package in my previous employment. Now I have started my own business, I wanted to use again for ease of use and also customer consistency. Highly recommend. Very easy to use and great tools and support when required. Cons It has pretty much everything I need, only a couple of tweeks but that is just for my visual preference. Review Source VO Valerie O. Owner Hospitality Used the software for: 2+ years ### "Love Love Love Peet Manager!!!" February 25, 2026 5.0 I love it! I am still fine tuning the program to our needs, There are so many customization features! The program is easy to understand and maneuver through when first getting started. This program allows us to easily book appointments and keep track of vaccine records. Pros is fantastic for my business. The customization features allow me to set up a program tailored to our needs. Cons I would like to see more report options. I currently export to Excel and re-sort as needed. I do appreciate being able to have the export option though. Review Source MN Michelle N. Owner Consumer Services Used the software for: 1-2 years ### "Great service easy to navigate " February 16, 2026 5.0 The team walked me through the program when I first purchased and answered any and all silly questions I had. Even gave me very helpful tips in running by business as I was all very new to owning a Cattery. I have very quickly learnt how to use the program. I also love that I can customise days when I want time off and block bookings on my calendar. Pros I don’t have to spend more time on the phone, gathering information and making bookings. I just direct the client to my website and to book directly through , most of the time I don’t even have direct contact and the bookings just appear via email. I’m very busy as it is and this takes so much pressure off, without having to remember so much. I just go into my phone or laptop and see what’s on the the next day/week etc. Cons I can’t fault , If I ever have a problem or can’t figure something out, I just send a message to the help team and within a day I have my answer. Review Source ST Susan T. Owner manager Retail Used the software for: 2+ years ### "Pet Manager Software" February 17, 2026 5.0 Excellent customer service & overall, it's a great product. It is relatively easy for new staff to familiarize themselves with the system. Pros Once familiar with the product it has lots of great features & online accessibility for clients is a time saver at reception! Once clients have created their own profile, it is very straightforward for them to create bookings or manage their information. Cons While understandable, the monthly costs have increased. I would like a couple of the features to be a little easier to implement, namely the deposit function, as well as the option to link to Quicken as well as Xero! Review Source JC Jason C. Manager Veterinary Used the software for: 6-12 months ### "Pet Manager Review" February 20, 2026 5.0 Great experience with . The team have been very helpful in setting up and understanding the program, whilst the program itself is highly intuitive and user friendly. Pros Ease of use and many functions available. Great support whenever have a question. Program displays and works great on mobile Cons limited self-service manuals available which increases the reliance on support staff to help with setup Review Source Response from Pet Manager February 25, 2026 Hi Jason, Thank you for taking time to provide us with a review. Just a note on the issue you raise of "self-service manuals" being limited. This certainly used to be the case. We have addressed that by having a staff member working full time on expanding out our documentation over the past few months. You may be surprised as to the amount of information in there now. Not only that, but contextual help is available by opening the help panel in the bottom right of Pet Manager. The help menu at the top also includes a link to the documentation home. Thanks, Ian NR Natalie R. Dog handler and groomer Professional Training & Coaching Used the software for: 2+ years ### "highly recommend" February 20, 2026 5.0 We have been using for 3 years now and although we are not the most teach savvy bunch Ian and his team have been amazing for helping us understand all of the features and it has made our lives so much easier! Pros Whenever we have a question, the staff are always quick and helpful with their responses. The Website offers everything we require in order to run or business smoothly Cons some of the more complicated behind the scenes stuff can take a little bit longer to understand. This can also be true for some of our first time customers making their first booking. Review Source MW Mai W. Directing Manager Consumer Services Used the software for: 2+ years ### "Fantastic local program" July 24, 2024 5.0 Fantastic. This company goes above and beyond to keep it's customers happy. Amazing customer service with speedy results. There are a few little kinks with the grooming side of things but i'm certain that is the way i have things set up not actual program error. Pros The customer service is next level. It's great having it locally in Australia and Ian and his team are super fast in fixing any issues (usually caused by user) and answering my many questions. Cons The online shop was suppose to be up and running but is not yet... I would have liked to utilise this feature. Hopefully it will get a look into soon. Would also like to be able to book a "pet taxi" for a pet not staying in our care Reason for choosing Pet Manager Cost and local service to Australia. Just about all others were foreign and not cost effective for a small business. Review Source PB Paul B. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "From $0 to $450K Plus" June 30, 2024 5.0 It has been brilliant allowing to grow to over $450,000 Revenue in our 2nd year and 1st full financial year. The portal allowing customers to book and make changes is the best Pros Incredibly easy to use, Customer service is outstanding it grows with your business and saves on Accounting costs. The Portal for customers is a game changer Cons Importing client list but for a very small fee it was done for us Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Customer service was poor and could not get quick help when setting up Review Source AL Amy L. Owner Hospitality Used the software for: 1-2 years ### "Fabulous software with amazing customer service and support " June 10, 2024 5.0 Really great experience for a relatively new business, would highly recommend! Pros Ease of use, mobile options, affordability and the support that’s always available Cons I would love to see an app developed for iPhone/android in the future, but the web version works well regardless Switched from [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Jotform didn’t allow for the features I was after, it was a very simple cloud based program which didn’t have any of the features I now couldn’t live without! Review Source CS Cleo S. Director Facilities Services Used the software for: Less than 6 months ### "Effortless Pet Care Management: Pet Manager Delivers Comprehensive Ease" June 18, 2024 5.0 My overall experience with has been positive. It effectively simplifies cat care management with its intuitive interface and essential features like scheduling, document storage, and point-of-sale transactions. I appreciate how it centralises pet information, making it easy to access records and organise appointments. While there are areas for improvement, such as enhanced analytics and better support for multi-pet households, Pet Manager remains a valuable tool for ensuring my in house clients receive the care they need efficiently. Pros impresses with its user-friendly interface that simplifies scheduling and organising pet care tasks. The secure document storage feature ensures all veterinary records and essential documents are easily accessible whenever needed, streamlining communication with veterinarians and clients. The efficient point-of-sale system facilitates quick and hassle-free transactions for boarding costs, enhancing convenience and flexibility for clients. Overall, Pet Manager combines essential functionalities with intuitive design, making it an invaluable tool for managing boarding requirements alongside health and well-being effectively. Cons One drawback of is the lack of advanced analytics or reporting features, which could provide deeper insights into pet care trends and expenditure over time. One limitation of Pet Manager is its current inability to support multi-pet households seamlessly. Managing multiple pets within the same account can be cumbersome, requiring separate profiles and entries for each pet rather than a unified view. Review Source Response from Pet Manager June 26, 2024 Hi Cleo, We really appreciate your review. We do have some advanced reporting such as the revenue estimate report. Having said that, there are some exciting changes in deeper reporting coming. Watch this space!  With regards to not being able to handle multi-pet households - our software can handle any number of pets of any animal types from a household in a single customer record, so I would be keen to go over the issues you are seeing in relation to this.  Kind Regards Ian PM Support LL Luke L. Co Founder Veterinary Used the software for: Less than 6 months ### "Pet manager review " July 23, 2024 5.0 Pros The overall functionality of the application is excellent, and the customer support is outstanding. The platform is easy to use, and the support team is responsive and helpful, always ready to assist with any issues or questions. Cons Navigating the app took a little warming up initially. While the layout is functional, it could be more visually appealing. Enhancing the design would improve the overall user experience and make the application more engaging. Review Source BC Brenda C. Owner Operator Hospitality Used the software for: 1-2 years ### "HOTEL KITTY BOUTIQUE CATTERY LOVES PET MANAGER!" July 1, 2024 5.0 When I first joined I did find it difficult to follow the online instructions and Ian did have to phone me to sort a particular issue. I am not computer programme literate! Pros Fast answers to questions from \[sensitive content hidden\]! He has the patience of a saint! The videos Ian sends to show step by step how to fix problems is great. Cons Not seeing the point in having the latest notifications addition on the top right hand side. Seems to be a double up of notifications already available. Review Source RS Rick S. Director Veterinary Used the software for: 2+ years ### "Pet Manager Review" July 1, 2024 5.0 Great company with excellent Help Desk to answer any questions. Pros It is very user friendly and has plenty of features. I personally like the occupancy report to keep track of each month comparisons. Cons Some customers have trouble uploading pictures and Vacc certs Review Source Casey F. Chairperson of the Board Non-Profit Organization Management Used the software for: 6-12 months ### "A great, complete software!" January 27, 2020 5.0 has enabled us to be able to provide quick and concise figures to the charity's board members, and being cloud based means that they can log in themselves and check without having to be in the office. We've been able to provide an even better level of care for our cats due to the ability to enter more information into their profiles. Pros Australian owned with super fast support, very user friendly, great functionality, and just a great well-rounded product! The icons bar along the top is a favourite as it's chock full of information that I need at a glance. I love that there is a feature request forum so that you can see what improvements are down the line and it's perfect proof that \[SENSITIVE CONTENT HIDDEN\] listens to his customer's wants and needs. I could keep going on! Cons The only two cons are things that I believe are both in the pipeline of being added at some point in the future. MYOB integration (not in the position to switch to Xero unfortunately) and being able to create our own custom Suite Sheet. And even if both of these things never happen, we'll still love and use because the pros outweigh the cons by far! Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[KennelBooker](https://www.capterra.com/p/143168/Kennel-Booker/) Review Source JC John C. Owner Consumer Services Used the software for: 6-12 months ### "Great online booking system for kennels and groomers" June 11, 2024 5.0 Pros Pretty much everything is great, clients cant do online booking was why I choose it. Cons Nothing really, every time I have a issue it's addressed pretty quick. Review Source CC Chris C. kennel owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "great value and support" February 2, 2022 5.0 Implementation of has made a massive change to our business and many of our customers have made comments about how much they like the online booking. Pros Great support and easy to use software, has given the business lots of data too. Cons Refunds and credits are a little unintuitive for new users Reason for choosing Pet Manager local support and recommendation Review Source LS Lynette S. Owner Retail Used the software for: 2+ years ### "Pet Managaer Subscription" August 19, 2019 5.0 none at the moment Pros Easy to use, easy to explain to employees, good format. Cons Nothing, only gets better with updates. When we could not see when animals vaccination were due. Do not like that it sometimes put a cat in a pen when one is already in the pen. Review Source Response from Pet Manager August 26, 2019 Hi Lynette, Thanks for your review. Our updates every week provide a lot of additional features for the one low cost. Robin I. Owner Hospitality Used the software for: 1-2 years ### "I Didn't Know What I was missing until I Switched to This Software. " February 17, 2026 5.0 I am very, very happy with this software, and the owners/employees. I'm so glad I found them when I was looking for a better alternative. Pros I transitioned over from a onsite based booking program to this web based program, and did not know what I was missing. I absolutely love the ability to answer clients, check schedules and book them wherever I am. Tonight I worked from the sauna at the gym. In addition to being so versatile it also much cheaper than the outdated software I was using. It has been easy to customize, and when I set up my initial account they helped me port all of my client info over. The owner's have been extremely responsive to me whenever I have had a question. I am addressed very quickly, and thoroughly. They have walked me through quite a few things that I needed to learn, and taught me ways to make things easier on myself. I chose the monthly billing and have had zero issues whatsoever with it. The security has been great. I have had no doubts at all that my account is safe. Cons The only thing I can think of that would be a fun addition is color schemes and templates, but it doesn't affect the program in any way. Switched from [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) After purchasing the program and spending a large sum on it they updated the program and went online. They no longer supported/allowed me to operate the program I had already purchased and required costly upgrades. I felt like I was being held ransom, and either I had to start from scratch elsewhere, or pay their high fees. Since I felt their customer service was (always) poor, and the ethics of not supporting a purchased program was poor I decided to start from scratch. Once I made the switch to I realized how outdated Kennel Connection was. I have been extremely happy with the switch. Review Source vD vikki D. Manager Consumer Services Used the software for: 2+ years ### "Pet Manager making my life easy" February 16, 2026 5.0 staff have been helpful when I have needed something clarified. From the initial booking details to the invoicing I enjoy working with the Pet Manager software which you can't say about most programs. Pros Our business wouldn't run smoothly without . The ease of finding, recording new customers and invoicing make our lives so much easier. Cons Hard to find something that I like least. I don't feel there is a "least like" as the staff are always helpfull if I encounter a difficulty Alternatives considered [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) Reason for choosing Pet Manager is Australian and their business model is designed for Australian companies. Review Source Juan Pablo T. CEO Veterinary Used the software for: 1-2 years ### "Distrito Canino" February 16, 2026 5.0 Pros All the functionallities it provides and the ease of use, it is very intuitive and gives me the toold that I needed Cons Honestly not much, some things like the web site integrations could be better but thats pretty much it. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Pet Manager I chosed PM mainly due to 3 reasons; 1. it allow to make recipts and invoices for hotel pricing using nights, not days. 2. The package feature, and 3. The price Review Source CB Candy B. Kennel Owner Hospitality Used the software for: 2+ years ### "Pet Manager Review" February 16, 2026 4.0 The experience with has been good. Customer service is always prompt and helpful, I’m not left waiting for long. Reasonably priced and they are always looking to improve Pros I find the report menus very helpful to track progress such as occupancy over the years as well as financials. The automations are also good and save a lot of time. Cons I find the Settings can be quite technically challenging, and I often have to ask the customer support to help make changes for me. Switched from [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/) I did not like their invoicing or calendar. It may have changed in the last 3 years. But sometimes double bookings got made by mistake and there was no easy way to check up on payments other than going into the individual customer Review Source GB Georgiana B. owner Facilities Services Used the software for: 2+ years ### "Pet Manager Review" August 6, 2024 5.0 I am very happy and have used the system for several years. It saves a lot of time and managers all my client bookings. I am locked in I have had great communication; all my requirements have been met. Pros The direct contact with the software developer is a fantastic service. If I have any issues or difficulty, I just need to use the help button, and I will be answered via an email or by phone when I request. My feedback during an update was responded to. Cons The additional cost to use Xero. PM is not linked to other financial accounting software other than XERO. Which is American owned and expensive for small business. I initially selected because it was Australian owned. Pet Manager reviews can't be loaded onto my website yet. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing Pet Manager I chose an Australian software product that has the same if not better capacity as other countries brand or products may or my not have. I am satisfied so do not need to consider what other products offer anymore, Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.