--- title: "Pet Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Pet Manager the right Pet Grooming solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/150536/Pet-Manager/reviews/" page_type: "reviews" language: "en" --- Pet Manager 5 (62) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Pet Manager Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews CB Candy B Kennel OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I find the report menus very helpful to track progress such as occupancy over the years as well as financials.“ February 16, 2026 GB Georgiana B ownerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “Pet Manager reviews can't be loaded onto my website yet.“ August 6, 2024 Michael Z DirectorConsumer Services, Self-employedUsed the software for: 1-2 years. “I spent weeks, evaluating all major software providers and even started working with 2 of them. But at the end the mix of flexibility, ease of use and awesome support got me hooked on pet manager and I wont look back.“ July 3, 2026 CA Christy A Owner managerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The only thing I can think of is that I wish I could easily stop a notification going out to a customer as a one off (if pet dies the customer doesn’t need a notification that the appointment is cancelled)“ July 4, 2024 vd vikki d ManagerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “From the initial booking details to the invoicing I enjoy working with the Pet Manager software which you can't say about most programs.“ February 16, 2026 CS Cleo S DirectorFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “One limitation of Pet Manager is its current inability to support multi-pet households seamlessly.“ June 18, 2024 Robin I OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “I absolutely love the ability to answer clients, check schedules and book them wherever I am.“ February 17, 2026 kc kim c OwnerVeterinary, Self-employedUsed the software for: More than 2 years. “I struggle with technology so I find it sometimes tricky to set new values or to use all the features but have always been supported and not made to feel stupid.“ July 22, 2024 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joe T. Owner Retail Used the software for: 2+ years ### "Great system that's easy to use and train my team" June 11, 2024 5.0 It's been great, it has helped me grow my business. \[sensitive content hidden\] continues to be great support when ever I need him. Pros Simple to use, incorporates my website, reduced cash management to zero as it's all online now. \[sensitive content hidden\] is in Australia and works through any issues very quickly. I love how I speak to the people who created it, run it & maintain it. Cons I reviewed a lot of systems before purchasing and I am very happy with the working relationship I have with Petmanager. If there are any unexpected issues, \[sensitive content hidden\] and his team work through it. Alternatives considered [ProPet](https://www.capterra.com/p/150449/ProPet/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing Pet Manager In Australia and a priced great for my small business, as we grew so do I fees. Review Source Response from Pet Manager June 20, 2024 Great to know that our software is making a difference for your Doggy Daycare business Joe! Our personal relationships with our customers is important to us. It allows us to make amazing software that keeps evolving with our clients needs and to provide friendly personal support. GB Georgiana B. owner Facilities Services Used the software for: 2+ years ### "Pet Manager Review" August 6, 2024 5.0 I am very happy and have used the system for several years. It saves a lot of time and managers all my client bookings. I am locked in I have had great communication; all my requirements have been met. Pros The direct contact with the software developer is a fantastic service. If I have any issues or difficulty, I just need to use the help button, and I will be answered via an email or by phone when I request. My feedback during an update was responded to. Cons The additional cost to use Xero. PM is not linked to other financial accounting software other than XERO. Which is American owned and expensive for small business. I initially selected Pet Manager because it was Australian owned. Pet Manager reviews can't be loaded onto my website yet. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing Pet Manager I chose an Australian software product that has the same if not better capacity as other countries brand or products may or my not have. I am satisfied so do not need to consider what other products offer anymore, Review Source BW Brenna W. Owner Hospitality Used the software for: 2+ years ### "Great company to work with" July 5, 2024 5.0 Pet Manager has been a fantastic company to work with. I love that they are small enough to be responsive to the needs of the users and are always striving to make the software better. There have been some hiccups with new rollouts but they have always been ready to fix any problems that arise and work with you to ensure the program works well for each user. Pros This program was the only one that met the needs of my facility and it has been great to work with. The company is very responsive and have been updating their software based on recommendations from users. We needed the ability to put a single pet in multiple rooms and they had a convenient way to make that happen. It doesn't have a ton of bells and whistles to bog you down but does the job nicely. The support has been great to work with if a problem does arise. The price is fantastic for what you get. Cons They don't have as many features as other programs so if you need some of the bells and whistles you may find this one lacking. The main feature I was hoping for was a rounds system which I was told was in production when I purchased it, but it never happened. Hopefully this will come in the future as we are having to write everything we do on paper and then scan it into the system after the pet leaves. This product is the perfect fit for some at a lower price point, but isn't going to work for everyone. Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[Ginger](https://www.capterra.com/p/151872/Ginger-Page/)[PetExec](https://www.capterra.com/p/92864/PetExec/) Reason for choosing Pet Manager We needed the ability to put a single pet in multiple rooms as our rooms connect to one another. There were ways to block out the room in other programs but it would have been labor intensive and not very accurate. This program had the ability built in. Review Source HATW Heather And Tay W. Kennels and Cattery owners Consumer Services Used the software for: 2+ years ### "Great software and support" July 16, 2024 5.0 Very happy and highly recommend Pet Manager to other kennels and catteries. Pros Easy to use, helpful and responsive support team, cost effective and our staff and clients like it as much as we do. Cons Nothing - no complaints! The initial set up took some time but that was due to the dated nature of our old system, and the Pet Manager support team were brilliant at working it out and solving the issues. Reason for choosing Pet Manager Recommended by another kennels, and seemed very straightforward Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Obsolete old database and no longer worked for the volume of clients and bookings we had. Review Source KG Karen G. Manager Consumer Services Used the software for: 6-12 months ### "Really Please We Have Gone With Pet Manager" June 21, 2024 5.0 After many months searching for a CRM/Booking solution for our Day Care and Boarding facilities at multiple locations I finally found Pet Manager. \[sensitive content hidden\] spent many hours with me on calls going through the features and possible solution to accommodate how the business runs as we have a slightly complicated set up that no other software was able to handle. I had looked at many. My biggest concern was the time difference with Pet Manager being Australian based and us in the UK but this has never been an issue. After deciding that Pet Manager could possible work for us I took up the offer of the free trial to put the system through some testing and was really impressed with the flexibility and ease of operation. In March we finally turned off our old antique data base and went fully live with Pet Manager and also the customer portal. We have had fun and games teaching staff and customers how to use the new system and at first it seemed quite daunting for them as it is very different and modern to what we have been using. However feedback from both staff and customers is really positive, especially from our customers who are now finding the system really quick and easy to make bookings and payments. Any issues that I have encountered have always been dealt with really quickly and we have only ever had minor problems mainly around finding the correct settings for our requirements. I have not yet had any software problems. Just Recently Pet Manager communicated that they were going to be doing a system update and this went seamlessly for us. So far we are really impressed and very happy to have trusted Pet Manager and the system has certainly helped improve the running and efficacy of our business. Pros How user friendly the set up has been and then for front end users. Quick payment solution Quotes and Invoicing management Credit management Communication options to customers Boarding facility management Day Care number control Block booking options Integration of customer portal to our website Communication with developers Cons Not so user friendly on mobile phones for both admin users and customer portal. Reason for choosing Pet Manager The other products did not offer the flexibility of multiple locations that inter linked with each other. Pet Manager had the most advanced invoicing and payment solutions. Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/)[Carica Pets](https://www.capterra.com/p/203137/Carica-Pets/) Our old system was very retro and was not handling the volume of customers and bookings required anymore. Review Source KE Kate E. Kennel and Cattery Manager Veterinary Used the software for: 1-2 years ### "Pet Manager Review" July 1, 2024 5.0 Before we settles on a kennel and cattery booking system, I trialed 5 or 6 different systems before settling on Pet Manager Pros Pet Manager is a great system. We have a small kennels and cattery and it has really helped us grow, we really couldnt do without it now. The scheduler is such a great feature as it allows us to use all our space to the maximum capability. Cons There is nothing that we dislike about Pet Manager Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/) Reason for choosing Pet Manager It is much easier to use than alternatives and it is better value for money Review Source jM jennifer M. Owner Consumer Services Used the software for: 2+ years ### "Pet Manager is Exceptional" June 15, 2024 5.0 Love how responsive Pet Manager is to any question we may have. They often create a personal video to review step by step instructions to our query. Ease of use is also a big reason we are so happy with this product. Pros Outstanding Cat Boarding Application - we can tailor it to meet our unique and specific needs. Cons We do not have anything negative to say. Reason for choosing Pet Manager The other products did not meet our unique needs. Switched from [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) They were unable to meet our unique needs as a cat boarding facility. They would take weeks or longer to reply to our questions. Review Source ST Susan T. Owner manager Retail Used the software for: 2+ years ### "Pet Manager Software" February 17, 2026 5.0 Excellent customer service & overall, it's a great product. It is relatively easy for new staff to familiarize themselves with the system. Pros Once familiar with the product it has lots of great features & online accessibility for clients is a time saver at reception! Once clients have created their own profile, it is very straightforward for them to create bookings or manage their information. Cons While understandable, the monthly costs have increased. I would like a couple of the features to be a little easier to implement, namely the deposit function, as well as the option to link to Quicken as well as Xero! Review Source JC Jason C. Manager Veterinary Used the software for: 6-12 months ### "Pet Manager Review" February 20, 2026 5.0 Great experience with Pet Manager. The team have been very helpful in setting up and understanding the program, whilst the program itself is highly intuitive and user friendly. Pros Ease of use and many functions available. Great support whenever have a question. Program displays and works great on mobile Cons limited self-service manuals available which increases the reliance on support staff to help with setup Review Source Response from Pet Manager February 25, 2026 Hi Jason, Thank you for taking time to provide us with a review. Just a note on the issue you raise of "self-service manuals" being limited. This certainly used to be the case. We have addressed that by having a staff member working full time on expanding out our documentation over the past few months. You may be surprised as to the amount of information in there now. Not only that, but contextual help is available by opening the help panel in the bottom right of Pet Manager. The help menu at the top also includes a link to the documentation home. Thanks, Ian NR Natalie R. Dog handler and groomer Professional Training & Coaching Used the software for: 2+ years ### "highly recommend" February 20, 2026 5.0 We have been using pet manager for 3 years now and although we are not the most teach savvy bunch Ian and his team have been amazing for helping us understand all of the features and it has made our lives so much easier! Pros Whenever we have a question, the staff are always quick and helpful with their responses. The Website offers everything we require in order to run or business smoothly Cons some of the more complicated behind the scenes stuff can take a little bit longer to understand. This can also be true for some of our first time customers making their first booking. Review Source DM Diane M. Manager Farming Used the software for: 2+ years ### "Changed our business for the better" July 12, 2024 5.0 It has allowed us to grow our business and focus more on the animals in our care and more communication time with clients and taken away the booking admin (juggling what availability we have) and payment portion of our work load. It pays for itself in reduced paper work Pros The way it does everything for you. Clients make their own profiles and bookings and create their own invoices. You can set reminders or notes to let people know if you accept certain dogs ect. You can also have the accounting option to sync with Xero and perform some bookkeeping for you Cons It took me a little while to learn how to use it but that’s on me. It was 6 months of a learning curve but once I got the hang of it, it was well worth the adaption process for what it has now received us of. Review Source CA Christy A. Owner manager Consumer Services Used the software for: 1-2 years ### "Great all around booking and information capturing software" July 4, 2024 5.0 I can’t rate pet manager high enough for my business needs. The fact that it’s an Australian business also adds to my positive review Pros The set up was super easy and the pet manager team was really easy to deal with. I have added a few bespoke sections and this was done with little stress. Importing my previous clients was no problem and helping me to make this the best, most usable system for my specific needs was everyone’s goal. Can’t beat that. Cons The only thing I can think of is that I wish I could easily stop a notification going out to a customer as a one off (if pet dies the customer doesn’t need a notification that the appointment is cancelled) Reason for choosing Pet Manager Price, usability, customer services reviews and the helpful responses I received when I sent an enquiry email Review Source Response from Pet Manager July 8, 2024 Hi Christy, Thanks for the glowing review. We aim to get everyone setup for their needs so they can make a flying start with our software. We will discuss with the team a way to prevent automatic notifications for a particular booking. Thanks for the suggestion. Regards Ian JH Julie H. Owner Operator Consumer Services Used the software for: 6-12 months ### "Best decision I ever made!" June 21, 2024 5.0 Subscribing to Pet Manager is one of the best things I've done with my business, and should have done it a long time ago. It saves so much time with clients being able to book in themselves, and ascertain straight way if there is availability for their pet(s). Having such a great customer support has really enhanced the experience of using the software. Pros It's user friendly and provides all the functionality I require for my business. The customer portal saves so much admin time. The customer support is also excellent, with very prompt responses. Cons Lack of a user manual. It would be helpful to have a basic instruction sheet for clients not are not very technology minded. This especially applies to clients trying to book both dogs and cats in at the same time. Review Source JB Janet B. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Pet Manager" June 24, 2024 5.0 I am not tech savvy but was patiently guided through the set up. The ongoing customer service has been Excellent. Pros A comprehensive program that fulfils my requirements as a booking portal for my dog boarding facility. Probably incorporates every function you require and more! From clients checking availability, vaccination and birthday reminders, revenue forecasting to integrating with Xero and online payments. The customer service/help desk is excellent. Cons Online payments integrating with Xero until I had a clearer understanding of how this operated. Some older clients tell me they have difficulty in navigating the booking portal Reason for choosing Pet Manager An Australian based business. Review Source CL Chris L. Business owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Boarding kennel manager that works" June 20, 2024 5.0 Very happy with the product and find it essential to manage our business Pros Easy to use, highly functional and great user support that is fast on their response Cons Not much to complain about as it does all we require. Review Source Response from Pet Manager June 26, 2024 Hi Chris, Glad to have provided you with the solution you needed to manage your business. There are many exciting features coming in the near future to make it even easier. Regards Ian NS Neda S. Owner Veterinary Used the software for: 2+ years ### "User friendly " July 1, 2024 5.0 I’ve been using it for few years and it’s getting better every day Pros \[sensitive content hidden\] and his team are knowledgable and helpful to accommodate your specific needs. PetManager has everything I need for my business to work well. Cons I like it all. There’s nothing I don’t like Review Source JC John C. Owner Consumer Services Used the software for: 6-12 months ### "Great online booking system for kennels and groomers" June 11, 2024 5.0 Pros Pretty much everything is great, clients cant do online booking was why I choose it. Cons Nothing really, every time I have a issue it's addressed pretty quick. Review Source RH Rhys H. Cat Boarding Consumer Services Used the software for: 6-12 months ### "Perfect Booking Software for Catteries" June 18, 2024 5.0 Has been hassle free and user friendly. Customer support has always been available and helpful. Pros It is simple to use, and the clients can upload their details and making bookings online saving lots of admin time Cons Have not fund anything a don't like with it so far. Review Source CC Chris C. kennel owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "great value and support" February 2, 2022 5.0 Implementation of Pet Manager has made a massive change to our business and many of our customers have made comments about how much they like the online booking. Pros Great support and easy to use software, has given the business lots of data too. Cons Refunds and credits are a little unintuitive for new users Reason for choosing Pet Manager local support and recommendation Review Source LS Lynette S. Owner Retail Used the software for: 2+ years ### "Pet Managaer Subscription" August 19, 2019 5.0 none at the moment Pros Easy to use, easy to explain to employees, good format. Cons Nothing, only gets better with updates. When we could not see when animals vaccination were due. Do not like that it sometimes put a cat in a pen when one is already in the pen. Review Source Response from Pet Manager August 26, 2019 Hi Lynette, Thanks for your review. Our updates every week provide a lot of additional features for the one low cost. JS Julie S. Kennel owner Consumer Services Used the software for: 6-12 months ### "Very happy customer " August 19, 2019 4.0 Very positive overall, glad I signed up for it, definitely benefits my business. Pros Easy to use software, whenever I have needed help the response has been fast and efficient. Cut down my time taken to make bookings once initial info is added in. Cons There are still some features I would like to see that it doesn’t yet have Review Source Response from Pet Manager August 26, 2019 Hi Julie, thanks for the review. Glad you are finding some time and money savings by using our software. Robin I. Owner Hospitality Used the software for: 1-2 years ### "I Didn't Know What I was missing until I Switched to This Software. " February 17, 2026 5.0 I am very, very happy with this software, and the owners/employees. I'm so glad I found them when I was looking for a better alternative. Pros I transitioned over from a onsite based booking program to this web based program, and did not know what I was missing. I absolutely love the ability to answer clients, check schedules and book them wherever I am. Tonight I worked from the sauna at the gym. In addition to being so versatile it also much cheaper than the outdated software I was using. It has been easy to customize, and when I set up my initial account they helped me port all of my client info over. The owner's have been extremely responsive to me whenever I have had a question. I am addressed very quickly, and thoroughly. They have walked me through quite a few things that I needed to learn, and taught me ways to make things easier on myself. I chose the monthly billing and have had zero issues whatsoever with it. The security has been great. I have had no doubts at all that my account is safe. Cons The only thing I can think of that would be a fun addition is color schemes and templates, but it doesn't affect the program in any way. Switched from [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) After purchasing the program and spending a large sum on it they updated the program and went online. They no longer supported/allowed me to operate the program I had already purchased and required costly upgrades. I felt like I was being held ransom, and either I had to start from scratch elsewhere, or pay their high fees. Since I felt their customer service was (always) poor, and the ethics of not supporting a purchased program was poor I decided to start from scratch. Once I made the switch to Pet Manager I realized how outdated Kennel Connection was. I have been extremely happy with the switch. Review Source Michael Z. Director Consumer Services Used the software for: 1-2 years ### "Best boarding software on Tahoe market - hands down" July 3, 2026 5.0 Superb. I spent weeks, evaluating all major software providers and even started working with 2 of them. But at the end the mix of flexibility, ease of use and awesome support got me hooked on pet manager and I wont look back. Pros It’s just the perfect software for a boarding business. Everything is there, it is super easy to use and the support is absolutely top notch. Cons There really is nothing bad to say about it. I thought it wouldn’t have a few features, reached out to support and they showed me where they were. Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[ProPet](https://www.capterra.com/p/150449/ProPet/)[KennelBooker](https://www.capterra.com/p/143168/Kennel-Booker/)[Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Pet Manager I deeply tested them all and pet manager was the only one with all features I needed. But what really convinced me was the support. They helped me hands on to set everything up and are always there for questions. Review Source Georga K. Owner Consumer Services Used the software for: 1-2 years ### "5 stars for Pet Manager!!" February 16, 2026 5.0 Really great experience and i would recommend the program to others in a heart beat! I like that it is also a local family owned business. Pros Great customer service, easy to contact and they are very helpful with answering any questions. they often get back to me within 24 hours, if not sooner. Have developed the program to compliment how i run my business, go so far as to make another page for me. They take on feedback and genuinely care about helping their customer get the most out of the program. Cons Sometimes it isn't very user friendly - but i am able to get in contact with them to help. I'm looking forward to their upcoming upgrades - especially the health check section - this will be a game changer! Review Source vD vikki D. Manager Consumer Services Used the software for: 2+ years ### "Pet Manager making my life easy" February 16, 2026 5.0 Pet Manager staff have been helpful when I have needed something clarified. From the initial booking details to the invoicing I enjoy working with the Pet Manager software which you can't say about most programs. Pros Our business wouldn't run smoothly without Pet Manager. The ease of finding, recording new customers and invoicing make our lives so much easier. Cons Hard to find something that I like least. I don't feel there is a "least like" as the staff are always helpfull if I encounter a difficulty Alternatives considered [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) Reason for choosing Pet Manager Pet manager is Australian and their business model is designed for Australian companies. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.