# LeadsBridge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LeadsBridge the right Integration solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152361/hack-the-alps/reviews --- LeadsBridge 4.4 (57) [View alternatives](https://www.capterra.com/p/152361/LeadsBridge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LeadsBridge Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews Josh J Manager of Web Communications and Online MarketingHigher Education, 201 - 500 employeesUsed the software for: 1-2 years. “It integrates beautifully will Salesforce and now even supports synchronizing with reports, not just campaigns, directly to your custom audiences.“ July 12, 2022 LN Livia N FonunderExecutive Office, 2 - 10 employeesUsed the software for: 1-2 years. “They steal money from clients: we stopped using the service and it is not possible to cancel autonomously the subscription which took us to pay a full year with no usage and they do not provide any refund or voucher as a solution.“ June 20, 2024 Charles A Creative DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The app connections are good.“ May 13, 2022 RF Rebecca F Marketing Director Automotive, 201 - 500 employeesUsed the software for: I used a free trial. “Beware that if your want to cancel this product it’s not straightforward, and if you never use the product and miss canceling in the free trial window they will charge you and not refund you.“ April 26, 2022 AT Anthony T IT DirectorMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “After migrating everything to Zapier we not only streamlined lead importation through an easier process but at 3x less the cost of Leadsbridge.“ March 24, 2021 RF Rebecca F Marketing Director Automotive, 201 - 500 employeesUsed the software for: I used a free trial. “Horrible cancellation process, very slow customer service, horrible refund policy. “ April 26, 2022 AT Anthony T IT DirectorMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “The broad range of possibilities to connect to multiple platforms and software with a relatively friendly interface.“ March 24, 2021 AT Anthony T IT DirectorMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “Also billing management can be cumbersome, downgrading and account pausing has to be done through support tickets.“ March 24, 2021 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nickolas R. Social Media Manager Used the software for: 1-2 years ### "Excellent way to Sync leads into a Dashboard and keep clients up to do date with real-time leads. " August 1, 2018 5.0 The major benefits we receive from LeadsBridge is that we use it to sync all of our Facebook leads into our own dashboard. This is a client back end where the client can log in and view all analytics, calls, emails etc and having the ability to sync leads into there has been fantastic and clients love it. Another massive benefit is, working in the automotive industry, clients need to act fast when it comes to leads and with leads bridge, leads from Facebook come through instantaneous. This means that when the lead is submitted, within 30minutes the client has received it and has given them a call. The benefits continue especially for those clients who have multiple dealership locations or manufacturers and want the leads to come through to different staff members. Leadsbridge offers us the ability to sync leads through depending on the answers given in the lead form. For example, if someone selected Mitsubishi as their preferred make then an email will be sent to the Mitsubishi staff, Toyota to the Toyota staff etc. You can also create audiences from the leads forms within leads bridge and their dashboard is very handy when it comes to reporting and analytics. We can see how many leads have come through today and which bridges are performing above average. Pros The one thing I love most about this software is that the leads are synced in real time to a client who needs to be quick on turnarounds. The functionality behind leads bridge is fantastic with multiple options and ways we can send out leads, whether it is via a webhook to a dashboard or directly to a client, and even the option to send to a group of receivers depending on the answers that the user selected. Cons There aren't many cons from my end but one thing that could be better is when you create a grabber template, the email get sent to a specific person depending on the answers given in the form, it can get difficult if you do not understand coding that much. It would be fantastic if there could be an easier solution to creating a little more difficult bridges. Review Source Shannon R. Blogger Marketing and Advertising Used the software for: 1-2 years ### "A Must Have For Seamlessly Integrating Multiple Apps" February 7, 2019 5.0 If you need a reliable way to connect multiple apps for passing lead/customer data and want to know you can access support whenever you need help, then use LeadsBridge. Pros LeadsBirdge is kind of like Zapier except they have awesome customer support, more customized integrations and overall, more relaible. Customer support is where they shine, I started using them almost 2 years ago and they have created a few different custom integrations for me and have helped trouble shoot integrations with me several times. If you need a custom integration between two apps and can't find one, LeadsBridge is the place to go. Cons Nothing really. Sometimes I have to use Webhooks for integrations, which can get over my head technology-wise, but the team at leadsBridge always help with the setup, no matter how complicated it is. Review Source LN Livia N. Fonunder Executive Office Used the software for: 1-2 years ### "Bad commercial management" June 20, 2024 1.0 Pros The software is not that clear and customer service not supportive. Cons They steal money from clients: we stopped using the service and it is not possible to cancel autonomously the subscription which took us to pay a full year with no usage and they do not provide any refund or voucher as a solution. It's a robbery!!! Review Source Josh J. Manager of Web Communications and Online Marketing Higher Education Used the software for: 1-2 years ### "Save tons of time and sync marketing audiences and your CRM" July 12, 2022 4.0 Pros The fact that it does one thing and one thing really well - synchronizing leads/contacts between platforms for the use of dynamic marketing audiences in Facebook, Google, and LinkedIn. It integrates beautifully will Salesforce and now even supports synchronizing with reports, not just campaigns, directly to your custom audiences. This can save a ton of time and hassle with CSV exports and formatting. Cons The price is pretty steep if you have tens of thousands of contacts, but unfortunately there aren't too many competitors in this space and I imagine keeping a platform like this running smoothly requires a lot of continued development by LeadsBridge - hence the high cost. Review Source Response from ActiveProspect July 22, 2022 Hey Josh! Wow, thank you so much for your kind words. It's great to hear you had such an amazing experience with our product, makes us feel proud! This is exactly the kind of feedback that inspires us to keep doing what we're doing, just better and better. Again, thank you for sharing your thoughts! Appreciate it. Glenn Wallace, R. Online Local Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "Makes getting lead ads into your crm easy" November 19, 2018 5.0 I use this product to take FB Lead ads and import them into ActiveCampaign as well as trigger an automatic sms to the client with the lead details. Pros It makes it very easy to transfer your FB lea ads into your CRM or email marketing software. Cons Can be a little tough to first setup the integrations but once you get the hang of it , it's a quick process. Review Source William G. CEO Used the software for: 1-2 years ### "I always have issues with them setting up bridges...takes weeks not days only communicate in emails " November 11, 2017 1.0 Pros other then when it works its good but they have allot of issues and spotty if it will actually 50% of the time the bridges work and 50% of the time they charge you for the api and it never works. Cons their service is horrible never get back to you, takes days to reply weeks to make integrations and they rarely work. Wont Skype with you ever only on email Something could take 5 minutes in a Skype chats takes over emails. Review Source Response from ActiveProspect November 15, 2017 William, thanks for the review, but you know this is not the truth. We have dozens of conversations with you saying that integrations were working fine. We never replied to anyone after one week William and you know this. The problem is that we continuously shared with you timelines for API integrations that takes two weeks each one to be developed, but you kept asking news after just few hours. This is just unrespectful and useless. We did the impossible to make you happy, but at this point I guess won't be possible. I'm sorry you are not happy with us but, I must say, this review looks just an hater review for an unknown reason after 2 years working closely together. Ardalan Z. Sr. Online Marketing Manager Used the software for: 6-12 months ### "Amazing, easy to use, must-have product; but support needs improvement. " December 18, 2017 5.0 Perfect integrations between Facebook and Salesforce. Mostly for lead ads campaigns on Facebook but they recently launched custom audience integrations as well which helps updating even offline conversions. Pros The software is easy to use and includes many features. Features that you always needed and wanted. Best of all, it's very very affordable. Cons If you encounter a problem, it takes some time for them to respond back and resolve it. They usually end up helping you, but the problem is that sometimes you need immediate support. They have a live chat that the average response time is 2h+. But as I said, they eventually respond and resolve it. Review Source Fabiola S. Project manager Marketing and Advertising Used the software for: Less than 6 months ### "Great software to keep track of leads acquisition " June 30, 2021 5.0 LeadsBridge has been my saver to connect successfully my leads with the rest of softwares that take part in my funnel estructure Pros When working in digital marketing, the need to have a software that helps me tracking all leads i capture in my funnel is vital and this app lets me do it incredibly. It helps segment my leads by interests and channels. Cons Maybe it would be the price as sometimes as a freelancer i couldn’t afford it, however i would definitely recommend it Review Source Response from ActiveProspect July 16, 2021 Hi Fabiola, Thank you so much for taking the time to leave us a review. Happy to know that LeadsBridge is helping in your business goals! We are going soon to renew our pricing plan, be sure to follow us on social media and check our new website: https://leadsbridge.com/ Have a wonderful day! Esteban G. CEO Computer Software Used the software for: 6-12 months ### "Excellent!" March 26, 2019 4.0 Pros The platform is very easy to use and you can connect with the most CRM applications. Cons When you use custom connections / integrations the support can be a little slow to setup it. Review Source Kasper W. CMO Cosmetics Used the software for: Less than 6 months ### "Impossible to cancel" March 15, 2021 3.0 Bad Pros Well it never really worked for me and when i wanted to cancel it was a complete nightmare Cons The cancel procedure, they made it almost impossible for me and im so dissapointed at the service. I would never support this way to run a businness Review Source Response from ActiveProspect March 30, 2021 Hi Kasper, Thank you for your honest feedback. LeadsBridge is continuously improving and we apologize for any inconvenience we might have caused you. LeadsBridge's developers work hard to keep the app up to date and fully working, and we're are sorry to hear about your technical difficulties. In any case, you've certainly did the right thing by contacting our support. We are currently working to improve the cancellation experience, but due to security reasons the relevant steps can be taken only by the account owner, that's why we ask our customers to do it. We're sorry to see you go, and we'd be more than happy to have you back in the future. Feel free to contact us at any time here, support@leadsbridge.com RC Renato C. Marketing and Advertising Used the software for: Less than 6 months ### "Definitely the best tool for any serious Digital Marketer out there" June 13, 2016 5.0 Since I have started to use Facebook Lead Ads, I have been searching for services or tools that could help me in synchronising these CVS files with my email autoresponder as the manual process was just too long for me. I found Leads Bridge about two months ago, and I am euphoric with the service as it does all the job for me. It syncs all the leads with my autoresponder in real time. Very easy to set up and it has multiple Autoresponder integrations. Pros The effectiveness and the fact that the developers keep the software constantly updated. Great Customer Support as well Review Source AS Ashley S. Social Media Specialist Used the software for: Less than 6 months ### "Easy and simple to use, but misleading about setting up integrations" December 13, 2017 5.0 Automatic send to CRM, cheaper, and easy to use Pros Once the integration is set up, it's pretty hands-off! So super easy and quick to transfer leads from point A to B. Cons In setting up the integration, there was no mention within the UI about adding a custom "HTML" field for "Email Type." For over 4 months, our leads were receiving plain text emails instead of HTML versions because of this hidden feature. I only found out about this because I was reading documentation to fix another issue. Review Source MH Marissa H. Marketer Used the software for: 6-12 months ### "Very efficient tool" April 9, 2018 4.0 Pros It's super quick and easy to add an account into Leadsbridge. Everything has worked as it's supposed to with no issues so far. Cons There's nothing I can think of that would be considered a con. The tool provides the functionality we need really well. Review Source KM Kevin M. Used the software for: ### "LeadsBridge Is Awesome" March 20, 2017 5.0 I'm a huge fan of LeadsBridge. It is simple to integrate with just about any CRM and the connection into Facebook is so easy. It turned Lead Ads from a hassle to super effective. Review Source JM Jesús M. Psychologyst Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best app i ever bougth" March 23, 2017 5.0 I was having troubles with facebook ads, but with LeadBridge i have gone from having 2 or 3 suscribers in a day to have 25-30 suscribers with the same budget Review Source MB Michael B. Managing Director Marketing and Advertising Used the software for: Less than 6 months ### "Automated Facebook Ads" March 20, 2017 5.0 I haven't had too much of a chance to do a deep dive into the platform, but I really like what I've already seen. It's incredibly easy to spin up a form and sync it with your CRM and benefit from facebooks ads Pros Ease of use Cons Occasionally have to redo ads if interrupted Review Source MA Mark A. Used the software for: ### "LeadsBridge is AWESOME" January 23, 2017 5.0 Not only is the product ridiculously easy to use and vital to my business, but the quality of the support when you do have an issue really sets these guys apart. Review Source Response from ActiveProspect January 23, 2017 Thanks a lot Anthony! SY Shahar Y. Used the software for: ### "The best bridge ever!" March 27, 2017 5.0 This is the most efficient way to send your leads to your CRM or Email, very recommended I use it for more than 30 customers. Review Source JJ Jesper J. E-commerce manager Online Media Used the software for: Less than 6 months ### "Great support and great bridge for automate our lead generation email" March 20, 2017 5.0 Really makes it easy to connect Facebook and Mailchimp for automatic integration. Great support when needed. Review Source AT Anthony T. IT Director Marketing and Advertising Used the software for: 1-2 years ### "A platform with potential but " March 24, 2021 3.0 I used it to connect Facebook Leads to our CRM, it required custom setup and fields needed to be tweaked in order to correctly import leads to the CRM. At the moment Leadsbridge was the only tool we found could do the work, but it required a complicated setup through webhooks, field matching, chats with support to make it work. After migrating everything to Zapier we not only streamlined lead importation through an easier process but at 3x less the cost of Leadsbridge. After using Zapier we never looked back. Also billing management can be cumbersome, downgrading and account pausing has to be done through support tickets. Payment method is only limited to credit card and the only way to stop them billing you is to cancel the account and lose access to your history. Overall cost and billing experience was very poor. Pros The broad range of possibilities to connect to multiple platforms and software with a relatively friendly interface. Cons With some platforms setup can be cumbersome and you will require lots of customization with support in order to make it work. Setup can also be a complex process compared to other platforms like Zapier. Reason for choosing LeadsBridge They were the only ones at the moment that offered a feasible webhook connection to our CRM. Switched from [Zapier](https://www.capterra.com/p/130182/Zapier/) Much user friendly and lower cost. Review Source Response from ActiveProspect March 30, 2021 Hi Anthony, Thank you for your honest feedback. We apologize for any inconvenience we might have caused you. LeadsBridge is constantly improving and we are definitely going to keep your opinion into consideration. A full guide to the bridge set up can be found here: https://leadsbridge.com/documentation/how-to-create-bridge/ We'd love to have you back in the future and guide you through our platform: our support team would be more than happy to schedule a screen-sharing with you. Also, don't forget that we're available in case you want to retrieve your old invoices. Just drop us an email at support@leadsbridge.com TC Thomas C. CEO Information Technology and Services Used the software for: 2+ years ### "Un buon prodotto" July 13, 2023 3.0 Divertente e utile in primis, dopo un po' però diventa meccanico e lento nell'utilizzo Pros Le connessioni principali quali Facebook Lead Ads, Mailchimp, Hubspot ecc funzionano molto bene Cons Difficoltà nel capire cosa facciano alcune connessioni e difficoltà nel creare flussi leggermente più complessi della normale Lead Generation Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing LeadsBridge Lo conosco molto bene avendoci lavorato assieme in precedenza Review Source VR Verified Reviewer Partner Marketing and Advertising Used the software for: 2+ years ### "Easy to use for lead automation" April 10, 2020 5.0 I need to share the Faceebook lead data to my client automatically. This is tool enable to do it. Easier to use than Zapier. Pros The bridge connection is very easy to use. Just select your source and where you want to send the data to and you are done. Cons AS appsumo backer for this project, it don't have offline conversion for us. We need to upgrade our plan which is actually a downgrade for us (unlimited bridge in appsumo plan VS a limited number of bridge in their paid plan) Review Source Response from ActiveProspect March 30, 2021 Hi, Thanks for leaving us such an amazing review. We are always working to give our customers the best experience and your feedback is highly appreciated. Customer experience and satisfaction are our priorities and your review reaffirm the hard work we put in every day, so thanks for your kind words. AG Alexandra G. Social Media Specialist Marketing and Advertising Used the software for: 1-2 years ### "Leadsbridge for Custom CRM" January 21, 2020 5.0 LeadsBridge has top-notch customer service and has enabled my client to make ten-fold what they were previously making due to the lead integration software LeadsBridge provides. Can't possible say enough nice things about LeadsBridge! Pros I manage the social and SEO for a car dealership that utilizes a proprietary CRM, and LeadsBridge allowed me to sync their CRM with email and a social campaign. At first, there wasn't an integration, but I submitted a request thinking they'd never get around to implementing an API, but their support team reached out to me in less than a week for more information and ultimately was able to connect. Cons My client gets a lot of leads and has a lot of different campaigns to integrate, so it gets relatively pricey. The client doesn't seem to care, and in fact, they have been able to close so many more leads due to the timeliness of receiving the leads. Review Source RS Robert S. Marketing Manager Automotive Used the software for: 6-12 months ### "Indispensable for Facebook Advertising both creating custom audiences and managing Lead Ads" July 18, 2017 5.0 As an SME without the resources of a big agency or lots of staff this has enabled me to quickly set up Facebook Lead Ads and create custom audiences without the effort and time of having to upload and download dozens of CSV files. And it keeps the audiences regularly updated as my mailing database changes. Pros Effortless way I can set up new custom audiences in Facebook (and then Lookalikes and exclusion audiences) from my customer/mailing database. Ease at which I can set up Facebook Lead Ads to collect leads and feed them automatically into my mailing database Some products do bits of what Leadsbridge offers but it's all in one package and at a very reasonable price compared to others (Zapier for example) and it is just focused on Ad integrations rather than a Jack of all Trades. Cons Slightly cartoony interface, not the cleanest design - but that's aesthetic and personal. Setup for my database was a bit clunky - never realised I needed to set up two integrations if I wanted to use different criteria - one for using lists, and a second integration for tags. Not much else - they are responsive to suggestions, Linked in Lead ads integration has been promised soon and will be useful, Google Match audiences would be in valuable, and Stripe integration is included but could be more flexible (only two options, subscribers or non subscribers, I'd like more) Overall what it does is great, but as ever I would like it to do more! Review Source VR Verified Reviewer Contact Center Industry Consultant Used the software for: 6-12 months ### "A disruptive new platform that can help boost lead gen efforts effortlessly" June 5, 2018 4.0 Pros Easy to use forms and templates. Auto fill-in forms are a great breakthrough and will help marketers break through the big wall that now exists when trying to collect Personal Data. Cons Pre-filled disruptive forms can be intimidating for consumers and acceptance of this technology will take some time especially in light of the Facebook revelations about use of personal data during the Presidential campaign. Review Source Similar Products Featured