---
title: "eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is eWay-CRM the right CRM solution for you? Explore 825 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/152769/eWay-CRM/reviews/"
page_type: "reviews"
language: "en"
---

eWay-CRM

4.5 (825)

[View alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 20th, 2026

# Reviews of eWay-CRM

Ease of use

4.4

Customer Service

4.6

## Pros and Cons in Reviews

PA

Peter M. A

Head of Development and ProjectsElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months.

“It extends Outlook in a useful way without unnecessary features like campaigns, sales trends (we have that in the ERP), etc. And it's great for managing projects—without going to extremes.“

July 13, 2026

PC

Petra C

Operational DirectorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years.

“That feature was perfect for tracking time spent on calls, but it’s no longer available.“

March 30, 2026

RC

Radomira C

Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months.

“It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“

March 18, 2026

JV

Jan V

Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years.

“I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“

July 1, 2025

BB

Brandon B

EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months.

“It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“

February 20, 2026

RR

Ronel R

Administration staffFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years.

“Fact that things duplicate themselves likes e-mails and documents in task but also placed on deal or contact while you can not create a second and so forth deal for the same client with the same e-mail address, you must delete e-mail address and add into notes“

November 18, 2024

LR

Lubos R

CFOPackaging and Containers, 51 - 200 employeesUsed the software for: More than 2 years.

“It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI.“

February 26, 2026

LL

Lucie L

Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years.

“Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“

July 25, 2025

## Showing most helpful reviews

Showing 1-25 of 825 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Kateřina P.  
marketing specialist  
Public Safety  
Used the software for: 2+ years

### "CRM that suits our small business"

January 6, 2026

5.0

Pros

Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years.

Cons

I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often.

Review Source

RK

Robert K.  
Senior consultant  
Information Technology and Services  
Used the software for: 2+ years

### "EDISS - marking"

October 17, 2025

4.0

I have experience with other CRM systems too and eWay is easier for modifying forms, adding new downlist and more intuitive for users' work.

Pros

I like eway-crm mobile app. I have all clients' contacts immediately when I need them or if clients call me I see who it is.

Cons

In the mobile version of eWay, there were missing some features that were in the PC version. It limited me in my work, I was in the field.

Switched from

[TrackStar Time Tracking](https://www.capterra.com/p/10010765/TrackStar-Time-Tracker/)

It was more address book, not a project system

Review Source

JK

Jana K.  
production technician  
Military  
Used the software for: 2+ years

### "Production technician"

August 26, 2025

3.0

I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary.

Pros

That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay.

Cons

When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze.

Review Source

LR

Lubos R.  
CFO  
Packaging and Containers  
Used the software for: 2+ years

### "eWay CRM - the way, how to accelerate you business"

February 26, 2026

5.0

Helpfull and friendly customer support, extensive user customization options ... all this for a reasonable price

Pros

The eWay-CRM system is very friendly to use, everything seems to be intuitive. It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI.

Cons

No idea now :-) There occured time to time an issue with the eWay addin, when Outlook rejected to launch it. With trnasfer to inline eWay verison is this point no more topical.

Switched from

[Databox](https://www.capterra.com/p/154024/Databox/)

eWay was easier to use, integration in MS Outlook

Review Source

MK

Miroslav K.  
Sales manager  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "CRM CNC INAXES"

October 17, 2025

4.0

Even after a year of use, I haven't gotten to the point where I'm used to switching between windows individually.

Pros

linking individual data and searching for them together, filtering allowing you to find the desired result very precisely

Cons

searching in files and the need for precise diacritics when entering, unintuitive control of individual pop-up windows

Switched from

[IBM SPSS Statistics](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/)

I changed the employer where I work now, I used to work with IBM Notes, but that option is not available.

Review Source

MC

Marie C.  
CEO  
Construction  
Used the software for: 1-2 years

### "Great For Those Who Live In Outlook"

October 14, 2025

5.0

Super simple to set up, super intuitive design, love that it looks for leads within your own in box, keeps everything organized and is a single source of truth.

Pros

It is so incredibly easy to use because of its deep connection with outlook. No more missing contacts or loading to a separate system. Great value for the money and perfect for any small business.

Cons

Nothing. I have tested everything and cannot find one issue. Other CRMS are too clunky, have too much. This is easy breezy.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing eWay-CRM

Better outlook and QBO integrations. Easy to set up and deploy.

Review Source

PV

Petr V.  
Operational manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Marketing manager, hotel manager"

January 7, 2026

3.0

I do not use so much because we have turned into simple business with less project plannig. So now we need just email tracking instead of deal tracking.

Pros

One roof, many functions under the roof. Integration to Outlook. All variuous sheets under the project.

Cons

if the workres do not fill the system - the proces is not must be. Task apps or ticketing systems are copeting strongly.

Alternatives considered

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freelo](https://www.capterra.com/p/168910/Freelo/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)

Reason for choosing eWay-CRM

outlook integration, email tracking, history of all actions

Review Source

LN

Lenka N.  
ELT consultant  
Publishing  
Used the software for: Less than 6 months

### "CRM review"

March 20, 2026

5.0

easy, user-friendly, intuitive, automated mail saving and attaching to the contacts, time-saving, good for work coordination particularly in a bigger team

Cons

Sometimes it is hard to ger oriented in all the functions and "attachments", sometimes the database of contacts keeps uploading slowly

Switched from

[HELIOS](https://www.capterra.com/p/10032006/HELIOS/)

It lacked functions we needes, it was not possible to get a detailed ovetrall review od the business case and the customer

Review Source

AK

Adam K.  
Business Development Specialist  
Accounting  
Used the software for: Less than 6 months

### "Good CRM with Outlook seamless integration"

January 6, 2026

4.0

I like it, I like the way you can convert all the emails into contacts and deals. With this it is then quite simple to manage new contacts and clients

Pros

it is integrated to outlook - that is frankly the best thing. It is also connected to Ares so it can simply search company info just from IČO.

Cons

sometimes it feels a bit laggy but not a huge deal. I sometimes feel that it requires me to create the company by hand in order to convert the mail into contact but not bad.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing eWay-CRM

Outlook integration and pricing was much better.

Review Source

Jan F.  
Sales Director  
Facilities Services  
Used the software for: 1-2 years

### "eWay in FM"

February 12, 2026

4.0

I am fine to have such tool within my team. I am sure We are not using all functions, which is pitty.

Pros

integration in Outlook MS Office, web interface, look of the CRM, connecting to public database, selecting

Cons

sometime support from the supplier, we have special custom settings and default reports at eWay cannot be used for them

Alternatives considered

[RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/)

Reason for choosing eWay-CRM

price, customization, supplier attitude ..

Review Source

JR

Jana R.  
Sales Administrative  
Industrial Automation  
Used the software for: 2+ years

### "Great CRM solution for everyday business"

October 30, 2025

4.0

Overall, I’m very satisfied. eWay-CRM helps us manage our sales process, track communication with clients, and keep projects organized. The customer support is great, and regular updates show that the software is constantly improving.

Pros

eWay-CRM is very intuitive and easy to use. I really appreciate the Outlook integration and the ability to keep all client and project information in one place. It saves time and makes teamwork much more efficient.

Cons

It takes a little time to get familiar with all the features, but once you do, the system works smoothly without any issues.

Review Source

MP

Martin P.  
E-shop director  
Industrial Automation  
Used the software for: 1-2 years

### "Great CRM that makes daily work easier"

October 30, 2025

4.0

Overall, I’m very satisfied. eWay-CRM has made managing clients, emails, and projects much easier. The support team is responsive, and regular updates keep improving the system.

Pros

eWay-CRM is easy to use and perfectly integrated with Outlook. It helps us keep all customer and project information in one place, saving time and improving team collaboration.

Cons

It takes a bit of time to explore all the features at first, but once you get used to it, everything works smoothly.

Review Source

JV

Jan V.  
Project manager, technický ředitel  
Civil Engineering  
Used the software for: 2+ years

### "Recenze Jan Valka"

July 1, 2025

4.0

Pros

Email storage, management and assignment of individual projects to individual designers. Managing attendance and storing contacts within the company, having everything in one place.

Cons

I don't think I can think of anything yet. For what we use CRM for, its functions are sufficient. I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.

Review Source

CN

Christian N.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "eWay-CRM in Outlook"

December 11, 2025

5.0

Pros

I really liked how eWay-CRM feels like a natural part of Outlook—it makes managing emails, contacts, and projects so easy without switching tools. It’s great to have everything in one place and keep the whole customer journey organized and connected.

Cons

Setting up custom workflows for tasks, emails, or other eWay-CRM/Outlook elements currently requires coding skills, as low-code options aren’t available yet.

Review Source

FK

Flore K.  
Compliance Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Simple CRM that keeps our records clean and traceable"

December 3, 2025

5.0

eWay-CRM helps me keep customer records, communication, and project data in one controlled place. Since it runs inside Outlook, it’s easy for the team to follow consistent processes without switching tools. The audit trail for emails and tasks makes reviews smoother, and onboarding new users doesn’t take long.

Pros

The Outlook integration keeps all communication tied to the right client record, which helps with internal audits. Sharing emails, tasks, and documents is straightforward, so it’s easier to track who handled what. Setup is quick, and the automations reduce manual updates.

Cons

The online version is not as clear as the desktop app and slows down some checks. Customization takes time for new users, and simple features like creating folders in project documents are still missing.

Review Source

IŠ

Irena Š.  
Manager of preparation and implementation of orders  
Oil & Energy  
Used the software for: 2+ years

### "6 years of user experience"

November 24, 2025

5.0

eWay-CRM is an intuitive CRM system that will be appreciated by companies working with Outlook. The advantage is simple deployment and integration into a familiar environment, which saves time and training costs. If you are looking for a CRM that seamlessly integrates with emails and projects, eWay-CRM is a very strong choice.

Pros

Easy sharing: emails, contacts and projects can be shared within the team Automation: convert emails into opportunities, contacts or projects; AI functions for message summarization

Cons

More suitable for companies that use Outlook – it is not as versatile on its own. For projects, we lack the ability to create folders in documents.

Review Source

BK

Bailey K.  
IT Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Reliable CRM for Outlook Users"

December 2, 2025

5.0

eWay-CRM works well for teams that rely on Outlook. As an IT Manager, I find it easy to roll out and simple for users to learn because it fits right into the tools they already use. Day to day work like sharing emails, tracking tasks, and managing customer info becomes smoother.

Pros

I like that it runs directly inside Outlook, so people don’t need to switch apps. Sharing emails, contacts, and project details is quick for the whole team. Setup is fast, and the automations help turn emails into deals or tasks without extra steps.

Cons

The online version feels less clear than the desktop app. Customization takes time for users who are not technical. Some simple features, like creating folders inside project documents, are still missing.

Review Source

LP

Lukas P.  
Energy ingeneer  
Architecture & Planning  
Used the software for: 2+ years

### "My experience with CRm"

September 12, 2025

5.0

We have been working in CRM for a long time, but we mainly use it as a database of projects, work, and tasks.

Pros

I generally like the clarity and ease of work in CRm. The system is very easy to navigate, monitor the progress of assigned tasks, and generally know the activities (tasks) of other colleagues.

Cons

No complaints. In the beginning, we had some problems with the steps of individual tasks, but with support, we were able to set it up to suit us.

Review Source

PZ

Pavel Z.  
Project Manager  
Industrial Automation  
Used the software for: 2+ years

### "Daily life with eWay"

February 16, 2026

5.0

open new company, start offers and opportunities, cycles of project, marketing capaign, assigment of tasks

Pros

Project section and offers and opportunities.

Cons

none, I like all.

Review Source

DD

Daniel D.  
Trader  
Mining & Metals  
Used the software for: 1-2 years

### "Work efficiency with eWay-CRM."

January 6, 2026

5.0

Working with eWay-CRM has helped me streamline and streamline my email work and improve my marketing capabilities. It helps me quickly filter customers based on various criteria.

Pros

Connection with MS Outlook. Intuitive control. Value for money. Team collaboration options - the ability to monitor the team's work and respond immediately.

Cons

At the beginning, Outlook froze for a moment while saving the message to eWay-CRM, but this was resolved after consulting with the technicians and it is now working properly.

Review Source

VK

Václav K.  
Fire protection specialist  
Civil Engineering  
Used the software for: 1-2 years

### "Hodnocení eWay - CRM"

June 30, 2025

4.0

I have been working with this system for about a year, it took me a while to understand it at first. I have to admit that I like the fact that I have an overview of individual projects. This is more of a system that larger companies will use than small companies.

Pros

I have an overview of individual projects and the connection of eway with other software, such as Outlook. I also like the option to choose between a desktop or online. I like that I can filter individual items.

Cons

I shouldn't be getting so many notifications in my email inbox, but I understand that this is how the system is set up for the customer and it reports every change that happens to the user who is linked to the item.

Review Source

DK

Daniel K.  
Sales Manager  
Industrial Automation  
Used the software for: 6-12 months

### "Extra level of complexity"

October 3, 2025

2.0

Neutral or slightly negative. The daily use is IMHO not very convenient, it loads slowly and blocks normal use of Outlook. The menu doesn't include all the modules, so in order to go to Journal, I need to open the whole hub.

Pros

Adding an extra level of overview and structure to the conversations. Potentially a way to have one-stop overview for all communications.

Cons

Adding extra level of complexity, PC requrements, time to process, time to load. It does not provide any extra value to my work, only requires extra attention and work. But to be fair, a big part of the problem comes with sh\*tty Outlook, which fails to do the basic part - working with e-mails.

Review Source

VR

Verified Reviewer  
Ownet  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Greart Crm"

December 30, 2025

5.0

Pros

The seamless Outlook integration and user-friendly interface are highly commendable, making this the most effective CRM I've utilized throughout my extensive experience with such systems.

Cons

Needs more intergratoons to other systems ..

Review Source

DK

Dana K.  
Marketing Manager  
Building Materials  
Used the software for: 2+ years

### "Evaluation of CRM tools eWay"

July 25, 2025

5.0

Complex applications makes the work of sales and marketing easier, all data is in one place, available also outside the office. Thanks to the individual setup exactly for our needs, it is a key tool for the sales department.

Pros

Integration with Outlook, Clarify of information, interconnection of the sub-modules, User-friendliness, the possibility of administration online, strong support background

Cons

changeover to the online environment - the desktop version of eway will be discontinued, outlook and eway separation in online version

Review Source

TP

Tomáš P.  
CTO  
Military  
Used the software for: 2+ years

### "A functional CRM system synchronized with Outlook"

August 26, 2025

5.0

Pros

Easy management of entire processes, from opportunities to orders and the entire production. I like the individual user processes that Eway has tailored to our needs.

Cons

Previously, mainly synchronization issues. Strange rights settings in the user interface. Time-consuming uploading of files to individual projects; Outlook cannot be used while uploading.

Review Source

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