# eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eWay-CRM the right Small Business CRM solution for you? Explore 822 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152769/eWay-CRM/reviews --- eWay-CRM 4.5 (822) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 13th, 2026 # Reviews of eWay-CRM Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Responsive customer support experience 96% positive reviews out of 192 Most reviewers indicate customer support is prompt, knowledgeable, and helpful, ensuring smooth onboarding and ongoing assistance. Pavel H CEO, 2 - 10 employees. "Simplicity, clarity, customer-specific setup, professional approach of EWAY staff during implementation." Frequent bugs and technical glitches 71% negative reviews out of 76 Most reviewers describe bugs and issues such as crashes, synchronization failures, and add-in errors disrupting daily work and requiring restarts. Rui F Data Analitics, 51 - 200 employees. "Issue with recuring login screen pop up, losing focus of current task." Comprehensive sales process tracking 96% positive reviews out of 51 Most reviewers find sales management effective for tracking leads, managing pipelines, and improving team collaboration within Outlook. Edwin M Head of Contact Center Operations , 51 - 200 employees. "Ever since I started using eWay-CRM, it has ever been seamless to boost sales via combining leads and deals in one place." Occasional slowdowns and lag 65% negative reviews out of 72 Most users report performance and speed issues, including slow loading, lag, and Outlook slowdowns, especially during synchronization. Vlada J Owner, 11 - 50 employees. "In addition, when one would be willing to use the old Outlook (why, for God's sake!) and has a modern Copilot+ laptop with AArch64 architecture, everything is disgustingly slow and by the time Outlook boots up, I can make coffee." Centralized and accessible database 98% positive reviews out of 42 Most reviewers describe database management as intuitive, enabling quick access, searching, and organization of all client information in one place. Animesh M Software Developer, 51 - 200 employees. "Best part of eWay is that it is build on single database and thus making convince for me." Limited custom field flexibility 37% negative reviews out of 60 Some reviewers find custom fields restrictive, with difficulties in editing, filtering, and restoring fields, impacting workflow customization. Gretchen R Vice President, 51 - 200 employees. "I accidentally deleted a field and restoring it came with an extra support cost, which was frustrating." ## Showing most helpful reviews Showing 1-25 of 822 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kateřina P. marketing specialist Public Safety Used the software for: 2+ years ### "CRM that suits our small business" January 6, 2026 5.0 Pros Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. Cons I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. Review Source RD Radek D. CEO Defense & Space Used the software for: 2+ years ### "Nice CRM solution for Outlook app" August 19, 2025 5.0 We like this CRM, and it is a very good value for money. Customer support is also very nice and helpful Pros CRM integration in Outlook makes working with information easier and faster, and everything is clearly organized. Cons The transition to the new version of the user settings section is somewhat confusing due to the combination of the old and new interfaces. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM A Czech company with nice customer support, running on MS Outlook for reasonable money. Review Source LD Lenka D. plant manager Retail Used the software for: 2+ years ### "evaluation " September 16, 2025 2.0 Simplified administration, clear documentation. Overall, I rate this accounting program as a good choice for small and medium-sized businesses, saving them time. Pros I am satisfied with the program. Its user interface is intuitive and easy to use, allowing me to manage my accounting efficiently even without prior in-depth experience. The program offers a wide range of features, and I also appreciate the regular updates that reflect current changes. Cons I cannot find the original order number on the delivery note. When transferring the order to the receipt, it is not clear to which warehouse the goods are being delivered. Completely inadequate cash register overview – no suitable filter available. Review Source MR Martin R. Solution Design Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Practical CRM for Everyday Work, But Ready for a Modern Refresh" March 25, 2026 4.0 is a practical and user-friendly tool that integrates seamlessly into my daily workflow, but some aspects of it feel outdated or limiting—particularly when it comes to reporting, performance, and the modern user interface. Pros Deep integration with outlook, project stages and workflows, assigning tasks, tracking deadlines and responsibilities. Customizable fields and forms. Document management directly in CRM. Cons Reporting isn´t very advanced by default. Dashboard are basic. I miss richer analytical tools. No native “power‑level” visualizations (like Power BI‑style dashboards). Customization requires technical skills or admin access. UI feels a bit outdated. Cannot be integrated into the new Outlook. Review Source LR Lubos R. CFO Packaging and Containers Used the software for: 2+ years ### "eWay CRM - the way, how to accelerate you business" February 26, 2026 5.0 Helpfull and friendly customer support, extensive user customization options ... all this for a reasonable price Pros The system is very friendly to use, everything seems to be intuitive. It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI. Cons No idea now :-) There occured time to time an issue with the eWay addin, when Outlook rejected to launch it. With trnasfer to inline eWay verison is this point no more topical. Switched from [Databox](https://www.capterra.com/p/154024/Databox/) eWay was easier to use, integration in MS Outlook Review Source MK Miroslav K. Sales manager Business Supplies and Equipment Used the software for: 1-2 years ### "CRM CNC INAXES" October 17, 2025 4.0 Even after a year of use, I haven't gotten to the point where I'm used to switching between windows individually. Pros linking individual data and searching for them together, filtering allowing you to find the desired result very precisely Cons searching in files and the need for precise diacritics when entering, unintuitive control of individual pop-up windows Switched from [IBM SPSS Statistics](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/) I changed the employer where I work now, I used to work with IBM Notes, but that option is not available. Review Source MC Marie C. CEO Construction Used the software for: 1-2 years ### "Great For Those Who Live In Outlook" October 14, 2025 5.0 Super simple to set up, super intuitive design, love that it looks for leads within your own in box, keeps everything organized and is a single source of truth. Pros It is so incredibly easy to use because of its deep connection with outlook. No more missing contacts or loading to a separate system. Great value for the money and perfect for any small business. Cons Nothing. I have tested everything and cannot find one issue. Other CRMS are too clunky, have too much. This is easy breezy. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing eWay-CRM Better outlook and QBO integrations. Easy to set up and deploy. Review Source PV Petr V. Operational manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Marketing manager, hotel manager" January 7, 2026 3.0 I do not use so much because we have turned into simple business with less project plannig. So now we need just email tracking instead of deal tracking. Pros One roof, many functions under the roof. Integration to Outlook. All variuous sheets under the project. Cons if the workres do not fill the system - the proces is not must be. Task apps or ticketing systems are copeting strongly. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freelo](https://www.capterra.com/p/168910/Freelo/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing eWay-CRM outlook integration, email tracking, history of all actions Review Source AK Adam K. Business Development Specialist Accounting Used the software for: Less than 6 months ### "Good CRM with Outlook seamless integration" January 6, 2026 4.0 I like it, I like the way you can convert all the emails into contacts and deals. With this it is then quite simple to manage new contacts and clients Pros it is integrated to outlook - that is frankly the best thing. It is also connected to Ares so it can simply search company info just from IČO. Cons sometimes it feels a bit laggy but not a huge deal. I sometimes feel that it requires me to create the company by hand in order to convert the mail into contact but not bad. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing eWay-CRM Outlook integration and pricing was much better. Review Source Jan F. Sales Director Facilities Services Used the software for: 1-2 years ### "eWay in FM" February 12, 2026 4.0 I am fine to have such tool within my team. I am sure We are not using all functions, which is pitty. Pros integration in Outlook MS Office, web interface, look of the CRM, connecting to public database, selecting Cons sometime support from the supplier, we have special custom settings and default reports at eWay cannot be used for them Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM price, customization, supplier attitude .. Review Source HS Heiko S. Managing Director Logistics and Supply Chain Used the software for: I used a free trial ### "Very good solution if you want a full integreted system with Outlook." February 20, 2025 4.0 We did run a test for 3 weeks now and the experiance is very good. There is still a lot of work to be done to be able to generate and design the offers to be issued out of the system Pros The way you can customise the screen (Forms) with the Formular Designer. We will start with one licence to continue the setup. If the CRM works we will invetsigate the possiability to use the Project function to build our custom TMS System (Transport Management System) with project costing. Cons That you are unable to design the pdf and print layout. We have been told that this can only be done by e-way programming staff. Multi currency function for offers. Not very flexible to set up on your own. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing eWay-CRM integration in outlook and easy customisation Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) pipedrive was not integrated in outlook, only limited access via add in on extra charges Review Source JR Jana R. Sales Administrative Industrial Automation Used the software for: 2+ years ### "Great CRM solution for everyday business" October 30, 2025 4.0 Overall, I’m very satisfied. helps us manage our sales process, track communication with clients, and keep projects organized. The customer support is great, and regular updates show that the software is constantly improving. Pros is very intuitive and easy to use. I really appreciate the Outlook integration and the ability to keep all client and project information in one place. It saves time and makes teamwork much more efficient. Cons It takes a little time to get familiar with all the features, but once you do, the system works smoothly without any issues. Review Source JV Jan V. Project manager, technický ředitel Civil Engineering Used the software for: 2+ years ### "Recenze Jan Valka" July 1, 2025 4.0 Pros Email storage, management and assignment of individual projects to individual designers. Managing attendance and storing contacts within the company, having everything in one place. Cons I don't think I can think of anything yet. For what we use CRM for, its functions are sufficient. I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example. Review Source CN Christian N. CEO Information Technology and Services Used the software for: 2+ years ### "eWay-CRM in Outlook" December 11, 2025 5.0 Pros I really liked how feels like a natural part of Outlook—it makes managing emails, contacts, and projects so easy without switching tools. It’s great to have everything in one place and keep the whole customer journey organized and connected. Cons Setting up custom workflows for tasks, emails, or other /Outlook elements currently requires coding skills, as low-code options aren’t available yet. Review Source DW David W. sales representative Food Production Used the software for: 6-12 months ### "Satisfaction with service" April 9, 2026 5.0 Overall, my experience with has been very positive. The system is reliable, easy to use, and helps me manage my daily tasks, leads, and communication efficiently. It improves organization and supports my workflow without unnecessary complications. Pros I really like how intuitive and user-friendly is. It is easy to navigate, manage leads, track communication, and keep everything organized in one place. It helps me stay efficient and saves time in my daily work. Cons Honestly, I do not have any major complaints about . If I had to mention something, maybe some minor improvements in speed or customization options could make the experience even better, but overall it works very well for me. Review Source IŠ Irena Š. Manager of preparation and implementation of orders Oil & Energy Used the software for: 2+ years ### "6 years of user experience" November 24, 2025 5.0 is an intuitive CRM system that will be appreciated by companies working with Outlook. The advantage is simple deployment and integration into a familiar environment, which saves time and training costs. If you are looking for a CRM that seamlessly integrates with emails and projects, eWay-CRM is a very strong choice. Pros Easy sharing: emails, contacts and projects can be shared within the team Automation: convert emails into opportunities, contacts or projects; AI functions for message summarization Cons More suitable for companies that use Outlook – it is not as versatile on its own. For projects, we lack the ability to create folders in documents. Review Source SA Sofia A. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Simple, Practical, and Very Effective" October 16, 2025 5.0 My experience with has been very positive. It’s simple to use, easy to understand, and really helps me keep everything organized. I enjoy working with it every day because it saves time and makes my job easier Pros What I like most about is its simplicity and user-friendliness. It’s incredibly easy to navigate, and even new users can quickly understand how everything works. It has really helped streamline my work and save time. Cons Honestly, I like everything about . It’s a great tool that’s simple to use, very practical, and helps keep everything organized. I haven’t found anything I would change so far — it does exactly what I need it to do Review Source AB Alena B. HR Packaging and Containers Used the software for: 2+ years ### "The Main System for Everyday Work" March 24, 2026 5.0 We use eWay on a daily basis. It is our main system in which we record everything related to our company. Pros The way the system works and how all the information and projects are kept together. Cons Sometimes the system is slow. Review Source JK Jiří K. Head of sales Business Supplies and Equipment Used the software for: 2+ years ### "Smooth and easy to use CRM with Deep Capabilities" October 1, 2025 5.0 Pros It's easy to use. The system responds quickly, even when handling large amounts of data. It offers interesting features for better selection and filtering of current projects. You can customize all workflows and screens according to your needs, and whenever help is needed, specialists are very helpful and ready to assist. Cons It's still a CRM system that needs to be loaded. It would be helpful to have more features for easier and more automated data import. Review Source LK Louise K. Managing Director Import and Export Used the software for: 2+ years ### "eWay-CRM: the game-changer in Customer Service" May 30, 2025 5.0 Extremely positive - eWay has made our work life 100 times easier and happier. It really has given us a very professional edge and competitive advantage. We could not live without it! Pros How project related information is organised in one place, and all communication organised per project - very easy to keep track, and search and find. Cons Almost nothing I don't like, but would have liked to be able to assign an e-mail to more than one project/deal/unit in one sweep. Review Source VK Václav K. Fire protection specialist Civil Engineering Used the software for: 1-2 years ### "Hodnocení eWay - CRM" June 30, 2025 4.0 I have been working with this system for about a year, it took me a while to understand it at first. I have to admit that I like the fact that I have an overview of individual projects. This is more of a system that larger companies will use than small companies. Pros I have an overview of individual projects and the connection of eway with other software, such as Outlook. I also like the option to choose between a desktop or online. I like that I can filter individual items. Cons I shouldn't be getting so many notifications in my email inbox, but I understand that this is how the system is set up for the customer and it reports every change that happens to the user who is linked to the item. Review Source GL Gabriela L. Back Office Staffing and Recruiting Used the software for: 1-2 years ### "Back Office" March 25, 2026 4.0 I ´m using eWay more than year and I am pretty ok with how it works and what I can do with and how it´s support my work Pros I can find all details about customers nad employees. Invoices, orders, contact details and much more. Cons Options between old and new version. I like the new one but some people do not and then when we try to find something together it is complicated. Review Source LZ Lucie Z. Accounting Consultant Accounting Used the software for: 1-2 years ### "Great shared contact database, but limited phone/caller ID integration" February 3, 2026 4.0 Overall, it works well as a shared contact directory and knowledge base for our team. The main limitation for us is the mobile/phone integration: we’d like contacts to sync to the phone more naturally and to have caller ID display based on CRM records. Aside from that, it’s a dependable tool for maintaining shared contact information and context. Pros Centralized contact database that is shared across all users. Easy to store and find notes, history, and key information linked to contacts. Helps keep team communication consistent (everyone sees the same context). Cons Contact syncing/moving contacts to a phone is limited (not a seamless “phone contacts” experience). Caller identification is missing/limited — it doesn’t reliably show who is calling based on CRM contacts. Review Source FB František B. Sales and technical manager Machinery Used the software for: 2+ years ### "Eway review" November 13, 2025 4.0 Good, I am happy with it over all, also the support is quite nice and it is not a problem to discuss some changes Pros Ease of use (the management of opportunities) and integration into the Outlook - option to transform the events into diary Cons Some details in compatibility when transforming the opportunity to project - for example the category; Also the mobile app is not matching in the user - friendliness and it is not usable for me, even though I would use it Review Source JM Josef M. Sales manager Hospital & Health Care Used the software for: 1-2 years ### "My way with eWay" June 17, 2025 5.0 \- Fine to daily use - Easy reporting - Very useful mobile application, especially for working with contacts Pros \- Outlook integration - Excel export - mobile app - fast - the system is updated regularly - personal settings options Cons \- Customers with complex company structures cannot be easily entered - eWay significantly slows down Outlook loading - Insufficient control over entering duplicate data Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.