--- title: "eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is eWay-CRM the right CRM solution for you? Explore 829 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152769/eWay-CRM/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- eWay-CRM 4.5 (829) [View alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of eWay-CRM Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews PA Peter M. A Head of Development and ProjectsElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “It extends Outlook in a useful way without unnecessary features like campaigns, sales trends (we have that in the ERP), etc. And it's great for managing projects—without going to extremes.“ July 13, 2026 JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 RR Ronel R Administration staffFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “Fact that things duplicate themselves likes e-mails and documents in task but also placed on deal or contact while you can not create a second and so forth deal for the same client with the same e-mail address, you must delete e-mail address and add into notes“ November 18, 2024 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 GS Gaurav S Business Development ManagerBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 1-2 years. “Designed for smaller agencies, eWay simplifies facts capture, retrieval and pipeline control even as providing seamless touch sync and cell accessibility.“ November 12, 2024 VJ Vlada J OwnerImport and Export, 11 - 50 employeesUsed the software for: 1-2 years. “In addition, when one would be willing to use the old Outlook (why, for God's sake!) and has a modern Copilot+ laptop with AArch64 architecture, everything is disgustingly slow and by the time Outlook boots up, I can make coffee.“ November 18, 2024 ## Showing most helpful reviews Showing 1-25 of 829 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel G. Sales Manager Information Technology and Services Used the software for: 1-2 years ### "Great CRM system! " April 2, 2025 5.0 it's a great app tracking sales process and converting leads to customers; Pros Microsoft 365 Integration and easy to use platform. Support it's also great! Cons it's using a lot of computer resources, but with a good configuration it will work Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) wanted a CRM based application integrated to Microsoft Review Source PC Petra C. Operational Director Education Management Used the software for: 2+ years ### "eWay - All in One place" March 30, 2026 5.0 We have the system customized to our needs, so we use it for absolutely everything — from marketing, inquiries, quotes, and client and supplier orders, to work logs, attendance, and invoicing based on completed work. It also monitors invoice payments for us. eWay is the central brain of our company, where I have all information about business opportunities, projects, trainers, schedules, and communication with clients and suppliers in one place. The great thing is that we don’t need to open anything else — we simply arrive at work, open Outlook, and everything is right there in front of us, very easily accessible. Pros The integration with Outlook, including the automatic transfer of information, is just brilliant. This was the main reason for choosing the system: one place = all information, without needing to go anywhere else. We also have it connected with Pohoda (our invoicing software) and with our website — specifically the front page where clients register for training sessions. Cons Because we have everything in one software — all information in a single system — our infrastructure costs have increased since the installation and purchase (cloud hosting, RAM, storage, etc.). As a result, synchronization has become a bit slower for us, and unlike before, it can’t be simply turned off and on to trigger an initial sync of “my” activities so that I can continue working. This means that I don’t immediately see what my colleague has entered. And one thing that disappeared — the ability to convert a mobile phone call into a diary entry with a single click. That feature was perfect for tracking time spent on calls, but it’s no longer available. Now it must be entered manually, which is a pity. Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM MS product in Outlook - no other place to go. Switched from [Microsoft Visual Studio](https://www.capterra.com/p/80230/microsoft-visual-studio/) A custom‑built system, lightly connected to an old ACCESS database from 1990. Review Source JK Jana K. production technician Military Used the software for: 2+ years ### "Production technician" August 26, 2025 3.0 I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary. Pros That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay. Cons When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze. Review Source SA Susann A. Office Manager Management Consulting Used the software for: Less than 6 months ### "FashionSIGHTS Feedback" August 12, 2026 4.0 It would be nice if you could assign more than one category to contacts without the window closing in between. It would be helpful if eway scanned the entire Outlook inbox for contacts that aren't there yet, rather than just going back a few weeks. Pros easy setup, easy and customer friendly handling Mailchimp connection works super and is a great addition for Marketing Cons if we want to add more than one category to a contact it would be more comfortable if the window doesn't close after ticking one category. Review Source JP Jiří P. CTO Renewables & Environment Used the software for: 2+ years ### "Seamless work" March 23, 2026 5.0 We have used eWay for more than 5 years now and its a daily work. Its integration in to Outlook males it super easy to work with which is its biggest advantage compared to other CRM systems. It is also quickly improving and releasing updates which is very nice. Pros It’s integration with Outlook. Super easy email assignment to projects. Great filtering and searching options. Cons It’s native mobile app. It does not seem to be updated and its synchronization does not work reliably. Switched from [prima:Time](https://www.capterra.com/p/131927/primaERP-Time-Tracking/) no outlook integration, lack of updates, bad accessibility Review Source DH Daniel H. ceo Farming Used the software for: 1-2 years ### "User experience with eWay" January 27, 2026 4.0 Overall, the experience has been mostly positive. I believe that over time all features will be transferred to the new eWay Online user interface and everything will be perfect. Pros eWay-CRM Online is clear and well-structured and is fully integrated with the Pohoda accounting system. The mobile app is practical and easy to use. Cons The need to constantly switch between the old eWay desktop version and the new eWay Online, as not all functions work due to the installation on our server required for the accounting system integration. Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM better Pohoda integration, outlook integration Review Source AK Anna K. deputy executive Building Materials Used the software for: 1-2 years ### "Evaluation" January 28, 2026 4.0 Pros The customer can customize almost everthing to his needs. The best thing is the workflow regarding our projects. Cons everything has to be paid for (every small change is very expensive - considering that we are not sure, if it will work for us). That is what is holding us back. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing eWay-CRM because it is implemented in Outlook and because it is a czech product (better communication with the support + czech language) Review Source LR Lubos R. CFO Packaging and Containers Used the software for: 2+ years ### "eWay CRM - the way, how to accelerate you business" February 26, 2026 5.0 Helpfull and friendly customer support, extensive user customization options ... all this for a reasonable price Pros The eWay-CRM system is very friendly to use, everything seems to be intuitive. It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI. Cons No idea now :-) There occured time to time an issue with the eWay addin, when Outlook rejected to launch it. With trnasfer to inline eWay verison is this point no more topical. Switched from [Databox](https://www.capterra.com/p/154024/Databox/) eWay was easier to use, integration in MS Outlook Review Source LN Lenka N. ELT consultant Publishing Used the software for: Less than 6 months ### "CRM review" March 20, 2026 5.0 easy, user-friendly, intuitive, automated mail saving and attaching to the contacts, time-saving, good for work coordination particularly in a bigger team Cons Sometimes it is hard to ger oriented in all the functions and "attachments", sometimes the database of contacts keeps uploading slowly Switched from [HELIOS](https://www.capterra.com/p/10032006/HELIOS/) It lacked functions we needes, it was not possible to get a detailed ovetrall review od the business case and the customer Review Source PV Petr V. Operational manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Marketing manager, hotel manager" January 7, 2026 3.0 I do not use so much because we have turned into simple business with less project plannig. So now we need just email tracking instead of deal tracking. Pros One roof, many functions under the roof. Integration to Outlook. All variuous sheets under the project. Cons if the workres do not fill the system - the proces is not must be. Task apps or ticketing systems are copeting strongly. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freelo](https://www.capterra.com/p/168910/Freelo/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing eWay-CRM outlook integration, email tracking, history of all actions Review Source MR Martin R. Solution Design Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Practical CRM for Everyday Work, But Ready for a Modern Refresh" March 25, 2026 4.0 eWay-CRM is a practical and user-friendly tool that integrates seamlessly into my daily workflow, but some aspects of it feel outdated or limiting—particularly when it comes to reporting, performance, and the modern user interface. Pros Deep integration with outlook, project stages and workflows, assigning tasks, tracking deadlines and responsibilities. Customizable fields and forms. Document management directly in CRM. Cons Reporting isn´t very advanced by default. Dashboard are basic. I miss richer analytical tools. No native “power‑level” visualizations (like Power BI‑style dashboards). Customization requires technical skills or admin access. UI feels a bit outdated. Cannot be integrated into the new Outlook. Review Source MP Martin P. E-shop director Industrial Automation Used the software for: 1-2 years ### "Great CRM that makes daily work easier" October 30, 2025 4.0 Overall, I’m very satisfied. eWay-CRM has made managing clients, emails, and projects much easier. The support team is responsive, and regular updates keep improving the system. Pros eWay-CRM is easy to use and perfectly integrated with Outlook. It helps us keep all customer and project information in one place, saving time and improving team collaboration. Cons It takes a bit of time to explore all the features at first, but once you get used to it, everything works smoothly. Review Source DW David W. sales representative Food Production Used the software for: 6-12 months ### "Satisfaction with service" April 9, 2026 5.0 Overall, my experience with eWay-CRM has been very positive. The system is reliable, easy to use, and helps me manage my daily tasks, leads, and communication efficiently. It improves organization and supports my workflow without unnecessary complications. Pros I really like how intuitive and user-friendly eWay-CRM is. It is easy to navigate, manage leads, track communication, and keep everything organized in one place. It helps me stay efficient and saves time in my daily work. Cons Honestly, I do not have any major complaints about eWay-CRM. If I had to mention something, maybe some minor improvements in speed or customization options could make the experience even better, but overall it works very well for me. Review Source TŠ Tereza Š. project manager Business Supplies and Equipment Used the software for: 2+ years ### "Clear and reliable tool for everyday work" December 2, 2025 4.0 Overall I am very satisfied with eWay. The system is clear and easy to navigate, tasks work reliably, and I use it on a daily basis. The only minor issue is slower performance when there are many records in the diary, but everything else is positive. Pros What I liked most about eWay CRM is how clear and intuitive it is. The interface is easy to use, tasks and related workflows work reliably, and I can find everything quickly. It helps me stay organized and work efficiently every day. Cons What I like least about eWay CRM is that it can be a bit slower at times, especially when there are many diary records or several users are working at once. It does not happen often, but in those moments the work feels less smooth. Review Source JV Jan V. Project manager, technický ředitel Civil Engineering Used the software for: 2+ years ### "Recenze Jan Valka" July 1, 2025 4.0 Pros Email storage, management and assignment of individual projects to individual designers. Managing attendance and storing contacts within the company, having everything in one place. Cons I don't think I can think of anything yet. For what we use CRM for, its functions are sufficient. I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example. Review Source IŠ Irena Š. Manager of preparation and implementation of orders Oil & Energy Used the software for: 2+ years ### "6 years of user experience" November 24, 2025 5.0 eWay-CRM is an intuitive CRM system that will be appreciated by companies working with Outlook. The advantage is simple deployment and integration into a familiar environment, which saves time and training costs. If you are looking for a CRM that seamlessly integrates with emails and projects, eWay-CRM is a very strong choice. Pros Easy sharing: emails, contacts and projects can be shared within the team Automation: convert emails into opportunities, contacts or projects; AI functions for message summarization Cons More suitable for companies that use Outlook – it is not as versatile on its own. For projects, we lack the ability to create folders in documents. Review Source NP Nataša P. Business Development Manager Market Research Used the software for: 6-12 months ### "Sorry, i dont know (MNFORCE)" March 5, 2026 4.0 Overall, my experience with eWay-CRM has been very positive. It is a practical and user-friendly CRM solution that integrates well with daily workflows and helps keep client communication and project management organized. It is especially useful for teams that need a simple and reliable CRM within their existing work environment. Pros The system is very easy to use and intuitive. I also appreciate its clear and well-organized interface, which makes it simple to manage contacts, companies, and tasks efficiently Cons One limitation is that inactive companies or contacts cannot be easily deleted, which can make the database less organized over time. Review Source SA Sofia A. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Simple, Practical, and Very Effective" October 16, 2025 5.0 My experience with eWay-CRM has been very positive. It’s simple to use, easy to understand, and really helps me keep everything organized. I enjoy working with it every day because it saves time and makes my job easier Pros What I like most about eWay-CRM is its simplicity and user-friendliness. It’s incredibly easy to navigate, and even new users can quickly understand how everything works. It has really helped streamline my work and save time. Cons Honestly, I like everything about eWay-CRM. It’s a great tool that’s simple to use, very practical, and helps keep everything organized. I haven’t found anything I would change so far — it does exactly what I need it to do Review Source GL Gabriela L. Back Office Staffing and Recruiting Used the software for: 1-2 years ### "Back Office" March 25, 2026 4.0 I ´m using eWay more than year and I am pretty ok with how it works and what I can do with and how it´s support my work Pros I can find all details about customers nad employees. Invoices, orders, contact details and much more. Cons Options between old and new version. I like the new one but some people do not and then when we try to find something together it is complicated. Review Source DD Daniel D. Trader Mining & Metals Used the software for: 1-2 years ### "Work efficiency with eWay-CRM." January 6, 2026 5.0 Working with eWay-CRM has helped me streamline and streamline my email work and improve my marketing capabilities. It helps me quickly filter customers based on various criteria. Pros Connection with MS Outlook. Intuitive control. Value for money. Team collaboration options - the ability to monitor the team's work and respond immediately. Cons At the beginning, Outlook froze for a moment while saving the message to eWay-CRM, but this was resolved after consulting with the technicians and it is now working properly. Review Source AO Anna O. Project Manager Machinery Used the software for: 2+ years ### "Use CRM - save your life " February 2, 2026 4.0 As a company with specific needs, we are overall satisfied. The reason why we use is that we monitor exactly values like before but in different view. Pros simplicity of the tool, it´s working really intuitive and it´s scalable, but depend on values and data which you are monitoring. Cons online web version - our company is actually using outlook version, so to switch to the web will be difficult. Review Source RC Radomira C. Sales Representative Higher Education Used the software for: Less than 6 months ### "My clever "external brain" integrated directly into Outlook" March 18, 2026 5.0 It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important Pros It is a very clever platform - Outlook integration, offline version. I like the mobile app - it gives me quick access. Cons The mobile app is limited to read-only access for most features, which makes it more of a quick reference tool than a full workstation for managing data on the go. Review Source DK Daniel K. Sales Manager Industrial Automation Used the software for: 6-12 months ### "Extra level of complexity" October 3, 2025 2.0 Neutral or slightly negative. The daily use is IMHO not very convenient, it loads slowly and blocks normal use of Outlook. The menu doesn't include all the modules, so in order to go to Journal, I need to open the whole hub. Pros Adding an extra level of overview and structure to the conversations. Potentially a way to have one-stop overview for all communications. Cons Adding extra level of complexity, PC requrements, time to process, time to load. It does not provide any extra value to my work, only requires extra attention and work. But to be fair, a big part of the problem comes with sh\*tty Outlook, which fails to do the basic part - working with e-mails. Review Source LK Louise K. Managing Director Import and Export Used the software for: 2+ years ### "eWay-CRM: the game-changer in Customer Service" May 30, 2025 5.0 Extremely positive - eWay has made our work life 100 times easier and happier. It really has given us a very professional edge and competitive advantage. We could not live without it! Pros How project related information is organised in one place, and all communication organised per project - very easy to keep track, and search and find. Cons Almost nothing I don't like, but would have liked to be able to assign an e-mail to more than one project/deal/unit in one sweep. Review Source MB Marc-André B. Sales Representative Business Development Oil & Energy Used the software for: I used a free trial ### "Very good customer experience" November 18, 2025 5.0 Even though I haven't been using eWay-CRM for very long, I find it to be an important tool in my work. Pros What I like about the CRM is the integration with Outlook and the ease of use; it's fast and functional. Cons It would be really appreciated if there were a tool to help us with planning and tracking customer visits on the road Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.