# Shop-Ware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shop-Ware the right Auto Repair solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/153469/Shop-Ware/reviews --- Shop-Ware 4.8 (163) [View alternatives](https://www.capterra.com/p/153469/Shop-Ware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Shop-Ware Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews AI Ahmed I Co-ownerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “They also have real-time profitability tracker which helps you optimize your business' revenue.“ March 21, 2025 NL Nathan L Service AdvisorAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “The lack of orderable recommendations in the context of being able to drag/drop, while shopware has been saying this feature is coming it has been over a year and we are all a little impatient.“ June 23, 2022 AI Ahmed I Co-ownerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “Managing customer's communications and issues and orders is very easy and simple to do with Shop-ware“ March 21, 2025 JM John M Operations ManagerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “Once a name is on a ticket it cannot be removed. If there are two \[SENSITIVE CONTENT\] in your system and you pick the wrong one you need to delete the entire ticket and start over“ June 14, 2022 NL Nathan L Service AdvisorAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Some of the most impactful features shopware offers is the ability to add media to repair order and being able to send work orders to customers via text.“ June 23, 2022 DW David W TechAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “For example shop 4D all data manager or auto text me you quickly learn the lack of features and organization that the system has“ October 7, 2022 MP Marc P Shop managerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “It helps us efficiently schedule customers, track customer information, and bill customers.“ June 16, 2022 JR Joseph R Director of OperationsAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “Technician's hour rate (cost of labor) is figured as an average so the analytics are useless or at least incorrect“ June 14, 2022 ## Showing most helpful reviews Showing 1-25 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TJ W. Manager Automotive Used the software for: 1-2 years ### "I like it" August 24, 2021 5.0 Pros Customers love the presentation of pictures and recommended repairs as clean line items with totals. Get ready to increase ARO 50% Cons I wish there was more color for the user interface and ability to flag recommendations as “customer concern” “safety” and “maintenance”. As well as more in depth visuals for capacity in the workflow area. Like quickTrac shows how many hours are sold but waiting to be produced by individual technicians and the shop as a whole. I understand both of these are in the works. Switched from [Fast Track](https://www.capterra.com/p/133003/Fast-Track/)[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[ERA-IGNITE](https://www.capterra.com/p/65169/ERA/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Ability to share database across multi shop Review Source mS micah S. President Automotive Used the software for: 2+ years ### "Awesome complete shop management system" March 6, 2020 4.0 The customer interaction with the program is great and customers love it. We even have customers who will view their repair order and authorize repairs in the evenings or mornings when we are not open. Pros We had different shop management system for 14 years I wanted to add the DVI but I didn't want to buy a separate program so we switched to shop-ware. It's cloud-based so it would work for a multi shop location, It has improved productivity and customer satisfaction because of the capability to share information with the customer. Service writers and the tech's love it because of its simplicity and the learning curve is very quick. Customer service is absolutely amazing. If there is an issue they will return an email or phone call quickly compared to previous experiences with other software. They will take the time to listen to an issue and explain how it works or if there needs to be an improvement, it will be addressed. Cons I am struggling to come up with cons. There are little things that I feel could be improved but it does not interfere with the programs capability. Reason for choosing Shop-Ware Its ability to connect with today's technology and customers. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) We wanted a program that had digital inspections built in, not one that had to be added through a third party Review Source BP Brandon P. Owner Automotive Used the software for: 1-2 years ### "Shop-ware review " March 11, 2020 3.0 Great customer service. Slow to grow and adapt compared to industry competitors. Pros Ease of use. Very easy to teach someone how to use it. GP$/hr quickly available to estimator. Cons No two way communication with customer Labor guide is almost always wrong Cannot see tech total clocked in time on a ticket without opening the clock up on each individual job and manually adding it together. When building an estimate on the main screen, as opposed to a recommended service on the right, the correct labor times do not follow the job to future tickets. Making the use of “past services” worthless unless you built it on the right under recommended services. Would love to be able to look up fluid type and quantities within Shop-ware and not have to rely on or transfer Info to another system to find out that info. Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shop-Ware To be honest, not if the sms systems were where I wanted / needed them to be. However, SW seemed like they would get to their faster and were better suited to become an industry leader. Review Source bT brad T. Owner Automotive Used the software for: 6-12 months ### "These guys are going to be an amazing software in the coming years. Get in now!" March 13, 2020 4.0 They truly care. Again, this is a software company that cares. You need to find partners to ensure success in your business. Shop-ware is a partner. Pros Shop-ware is still flexible since they are rigid like a RO Writer. They truly work to help their customers have success using the software. They are still young, so features are coming out still and some more abilities are being added. They have a ways to go on tires. The inspections portion of the software is great. I think this is what attracted is at the start and keeps us happy every day we use it. Overall they will work with you to get a product you want to use. Cons Doesn't not work well for tires. You must use Quickbooks and it's hard to "balance" at the end of the day to know you have the correct cash and credit cards. The way they setup parts is difficult. There is no pricing matrix and parts all link to a main nomenclature. They works well in certain instances, but not well in others. Everything is a give and take. Overall you can work fast within the software. Alternatives considered [TireShop](https://www.capterra.com/p/162393/TireShop/)[Tire Guru](https://www.capterra.com/p/159764/Tire-Guru/) Reason for choosing Shop-Ware The staff at Shop-Ware truly won us over. They worked with us for a long time to get prepared to switch. I also felt their user-interface is by far the BEST! The software is not perfect, but they have a good team behind them. Switched from [Yes Prime](https://www.capterra.com/p/25891/Yes-Management-System/) Pace could not keep up with the times and implement technology. Review Source WL William L. Service Manager Automotive Used the software for: 6-12 months ### "Cloud Based" October 22, 2020 5.0 Overall we have had a great experience with Shop-Ware. We have always strived to provide our customers with the best experience and with Shop-Ware being digitally based, that helps us to achieve this goal. The inventory management has taken some getting used to, but is also very helpful! Pros Although not an original feature, I really like the cloud based software and the ability to use it on multiple platforms. This also allows most operations to work very fast and very smoothly! Another stand out feature are the built in digital vehicle inspection. Cons As a counter person/service advisor my biggest complaint is the lack of auto-fill. There are many fields that must be filled every time a ticket is opened and it would be much more convenient if most if not all of them would auto-fill. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing Shop-Ware Across the board the product offerings are very similar. The digital inspections are great, the digital bias of the software, and the support are good, but one of the biggest factors was being a Bosch Service Center. Switched from [RO Writer](https://www.capterra.com/p/173266/R-O-Writer/) The catalyst was that we are a Bosch Service Center, but the driving force is how archaic RO Writer is. Shop-Ware met all of the criteria we were looking for in a shop management system including great analytics. Review Source PD Pam D. Fixed Operations Automotive Used the software for: 1-2 years ### "Shop - Ware" September 9, 2021 5.0 Once the system was in use, everyday all day, the system became very easy to navigate through. Even the technicians are able to perform the functions without problems. I am very pleased that we were able to obtain this management system. Pros After using the system for a short while, it has proven to increase sales as we set up invoicing that parts have to be billed out and received prior to closing an invoice. No more parts going out the door without being billed. Cons It was confusing as first as the terminology is different then what I was used to. Also the preset canned jobs were difficult to modify. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reason for choosing Shop-Ware Was included with another package we were involved with. When that deal closed, we continued with the shop-ware management system. Review Source KH Kenny H. Owner Automotive Used the software for: 6-12 months ### "Top Shop Software " October 20, 2020 5.0 Has been excellent, always willing to help when problems arise. They own up to their mistakes when they make them. Pros I love the way we can share the estimates with the customer via email and text. Inspections are easy to set up and are 100% customizable. Right now I’m a new start up and running my shop with the help of my wife. Being able to share with customers gives us 15 minutes to set up our game plan for what’s coming in next. The digital inspections gives the customers more info to make an educated decision and most of the time they have approved repairs before we ever get that call into them in that 15 minute window. Hands down the best program I’ve ever used! Cons There’s really not much I can say. A lot of the things I disliked about this program have been fixed or upgraded. I would love to see the ability to add more than on canned job to the ticket at a time, and be able to apply payments to accounts receivable for fleet customers easier. Reason for choosing Shop-Ware We had our World Pac rep ask some of his other customers were using. Shop Ware came back from 2 of his top accounts as the best thing they had ever used. Also they demo with you one on one not like other companies that set up multiple clients at the same time. Facebook group is a huge help. Switched from [Yes Prime](https://www.capterra.com/p/25891/Yes-Management-System/) Customer support was horrible, no upgrades ever and problems were never resolved Review Source MC Matt C. Workshop Manager / Technician Automotive Used the software for: 2+ years ### "Game Changer" March 6, 2020 5.0 They initial switch over to Shop-Ware was the most difficult part. But once everyone was trained and use to using it on a daily basis is has made work flow easier and productivity smoother all around. We've never looked back! Pros The software allows for best transparency and communication between or staff and the customers. A lot of our new customer complement on how convenient the program is to use on there end, and how it makes the transaction of getting information about their vehicle to them much easier than other shops they haveused in the past. Cons The software is being updated with new features on a regular basis, which is also good. But the updates can sometimes cause bugs or glitches when they are released, Which cause confusion during regular use. Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) The program was not able for much of any customization and did not offer web-based communication or for graphic interface between staff and customers. Review Source DG Daniel G. Regional Manager Automotive Used the software for: 1-2 years ### "Just make the change" August 25, 2021 5.0 Best we've had and/or seen. Nothing better is available. Pros \-AVG RO increase of 30%-actual and real ROI -Service Advisor efficiency is second to none with Shop-Ware -Customers love the transparency Cons Michigan specific State Invoice requirements Switched from [Fast Track](https://www.capterra.com/p/133003/Fast-Track/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Lack of support, lack digital customer interaction, DVI. A huge motivator for the change was the terrible service from others vs. excellent service from Shop-Ware team. Review Source PS Pat S. Owner Automotive Used the software for: 1-2 years ### "Excellent Shop Management System" March 11, 2020 5.0 Our overall experience with Shop-Ware has been wonderful. From the sales side, to the implementation and transition, to the support side - we are very happy. We fully believe that to be successful in our business we need the best people and the best tools available, and Shop-Ware has proven to be just that. It has helped us grow our business! Pros Customer review of work order including technician's notes, photos and videos is wonderful. Puts the customer at ease and allows full control of their decisions. Parts integration is wonderful; 6 vendors at the touch of one button rather than individual phone calls, websites and passwords. Digital Vehicle Inspections is also great. Cons Reporting is a little on the light side; data can be found and manipulated with a little effort. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Reason for choosing Shop-Ware Best value for the money, and seamless integration of digital inspections Review Source PB Paul B. Parts Manager Automotive Used the software for: Less than 6 months ### "Works Great From a Parts Guy's Viewpoint" June 14, 2022 5.0 I came from a dealership with a complicated piece of garbage DMS system & when I arrived here it was a big relief to have a system thaat is user friendly and so easy to use Pros The integration with vendors works great. Billing out parts and having them show in inventory with bin locations is a great tool. Cons I would like it to be easier to pull history of part numbers Switched from [CDK Global](https://www.capterra.com/p/122988/CDK-Global/)[ERA-IGNITE](https://www.capterra.com/p/65169/ERA/)[Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) It was not a switch I changed jobs and this is what the new employer uses Review Source OB Oscar B. Service Manager Automotive Used the software for: 2+ years ### "Shop Management System for today's Customer " March 6, 2020 5.0 Shop-Ware has improved the everyday operation of the shop. It has made it easy to communicate with the customer and manage workflow. Pros This software makes it so easy to communicate, advise and present service information with all my customers. Cons I honestly don't have any cons with this software Reason for choosing Shop-Ware Shop-Ware's approach is interactive, easy, and up to date. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) The cost was getting higher and higher with no advances to bring our shop and the customer closer together, Shop-Ware gave us that and much more. Review Source OC ONEY C. OWNER / TECHNICIAN Automotive Used the software for: Less than 6 months ### "STRUGGLING SOFTWARE USER" March 16, 2020 4.0 1ST OF ALL i AM PROBABLY 1 OF THE ONLY BUSINESSES THAT UP TO OCTOBER OF 2019, WAS STILL DOING HAND WRITTEN INVOICING........40 YEARS BASICALLY.......SO RIGHT HERE IS A MAJOR OBSTACLE (ON MY PART).. SHOPWARE IS THE ONLY SOFTWARE PROGRAM THAT I HAVE EVER USED......SINCE THE EARLY DAYS.....1980'S OF OASIS FROM FORD DEALERSHIP.... I CAN SEE THAT THIS SOFTWARE PROGRAM (IS) A PERMANENT SOLUTION FOR THIS INDUSTRY....AND OF COURSE MY BUSINESS HERE.. Pros THE BEST FEATURE IS THE CLOUD BASED ANY-WHERE ACCESSIBILITY. NEXT WOULD BE THE REPORTS SECTION NEXT WOULD BE THE SAVED CUSTOMER / VEHICLES THOUGH LABOR INTENSIVE, PARTS INVENTORY / CONTROL IS COOL Cons I AM HAVING PROBLEMS IN THAT, (MAYBE I DON'T KNOW HOW), CANNED JOBS CAN NOT BE ENTERED PRIOR TO LOADING THEM INTO AN INVOICE 1ST......??? ECOMMERCE PARTS / CANNED PARTS.......HAVING AN EXTREMELY HIGH AMOUNT OF (MULTIPLE PARTS SOURCES), DIFFICULTIES ......HAVING TO LEAVE SHOPWARE TO OUTSOURCE PARTS. THEN COME BACK AND MANUALLY LOAD...OR CANNED A PART... AND THE INABILITY TO (WHEN I ENTER A WRONG PAYMENT/DATE) ERASE AND CHANGE???? Alternatives considered [Mitchell WorkCenter](https://www.capterra.com/p/94051/Mitchell-WorkCenter/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing Shop-Ware BECAUSE OF THE GIRLS AT (ASA CONFERENCES) AND CONVINCING ME TO GIVE IT A TRY.....\[SENSITIVE CONTENT HIDDEN\] IS VERY CONVINCING...... Review Source OP Olivia P. Service Advisor Automotive Used the software for: 1-2 years ### "Best-Ever Software - Coming From Seasons Advisor" August 19, 2021 5.0 I love the crew, I love the software and usability of it, it all around is a GREAT product and %100 worth the money. Pros I have been an advisor in many places and used many different softwares and they are always a chore to use. It's like you need a secret code to do things. This is user friendly, neat, clean, professional looking, and super easy and it MAKES SENSE!! Cons The ONLY thing I just don't agree with is the way the inventory works. Sure it has glitches here and there, but it is a software and that's how software is so I don't consider that a con, just the nature of the beast. Reason for choosing Shop-Ware Price and much better usability and more user friendly. Review Source NL Nathan L. Service Advisor Automotive Used the software for: 2+ years ### "I should be getting more than 10 bucks for this " June 23, 2022 5.0 Overall our experience with shopware has been incredibly positive and most importantly our customers love how easy it is to use/understand. The benefits are too numerous to list. Pros Some of the most impactful features shopware offers is the ability to add media to repair order and being able to send work orders to customers via text. That makes sales happen without even having to talk to the customer. Cons The lack of orderable recommendations in the context of being able to drag/drop, while shopware has been saying this feature is coming it has been over a year and we are all a little impatient. Reason for choosing Shop-Ware Because the creator of shopware is in the 20 group with my Father the owner of this shop. Switched from [ServiceShop](https://www.capterra.com/p/22118/ServiceShop/) January 2020 Review Source DS Dean S. All Positions at all times Automotive Used the software for: 1-2 years ### "I’ve used the rest, now I use the best. " July 26, 2019 5.0 I have seen my GP, average ticket, and up sells go way up - like 25% and more up. I’m no spring chicken. I’ve been in this industry for 32 years and have used every major software platform out there as well as a few minor ones. I can tell you, they care and they listen. I had the opportunity to spend a good amount of time with the owner of Shop-Ware in the beginning and since have seen the entire staff emulate her approach to customer care. I have never experienced customer service remotely close to this. Pros Customer interaction, ease of use, ACCURATE inventory, superb customer support, uncanny reception to customer input, hi-tech image for any level shop, incredible customer reception, true gross profit optimization, user friendly, and reasonable terms with no contracts. They believe, as I do, that if you like the software, you’ll never leave hence, no contracts. Cons Still new and a few growing pains but really, very few, and they are punching through real working updates and features at the speed of light. Reason for choosing Shop-Ware Minimal required third party integrations for the day to day tasks. Everybody else has you sign contracts with 2 or 3 other companies in order to get functional and progressive features. No one seems to recognize that with most software you end up in bed with multiple companies. And, when one of those bricks (regularly) nothing works right and it becomes a he said, she said battle about who’s fault it is. Meanwhile, your stuck with a shop that’s down. I started my business to fix cars. Shop-Ware is the first of (count them) 13 softwares that I’ve used that actually let me run my business as designed. You want simple, you got it. You want details, they’re available. From my front desk to my techs, to my bookkeeper, to my customers, I hear nothing but praise. Just commit to 6 months of adjusting your approach and you’ll never go back. Review Source RC Ron C. MANAGER Automotive Used the software for: 2+ years ### "Ron at Best West Tire Inc thoughts on Shop-ware." June 14, 2022 5.0 No major complaints. Love how easy to use and not hard to learn system. Pros Easy to use. Having multiple windows open to navigate the system. Being able to track inventory with ease. Cons Some of the minor glitches are annoying, but are repaired fairly quick by your IT team Review Source AS Austin S. service manager Automotive Used the software for: 2+ years ### "Ahead of the industry " June 14, 2022 5.0 Overall very pleased with the software, still being adjusted but always improving Pros Shop-Ware is leading the way with this user friendly software. Their main goal is to be clear and informative to the customer. It is a real help to be able to structure a repair order so well with pics and notes. It is very easy to explain repairs and review to customers and they become very well informed about the vehicles needs. Makes it easy to sell service and continued maintenance. Cons There really should be improvements to the inventory system for estimate building. Wasting an average of 30 min per day, searching for an item we stock because the system will often search correctly or prioritize the correct parts. This is even an issue with parts we use daily for estimate building. Review Source MF Mason F. Owner Automotive Used the software for: 6-12 months ### "Shopware review" June 14, 2022 5.0 Great modern solution to the outdated or expensive options like shop monkey or protractor. Keeps me ahead of the competition and I love the constant support and updates rolling out. Pros Very easy to train use and train new users on, can be accessed on phones and tablets which is needed for mobile service. Love the inspection feature and being able to take pictures of the issue. Cons The calendar not auto updating based on the invoice/estimate is very annoying, and not being able to pull up labor times for certain jobs like evap vent valves, or just brake rotors can be time consuming making the job. Reason for choosing Shop-Ware Pricing and Features Review Source AS Alexander S. Parts Manager Automotive Used the software for: Less than 6 months ### "Review" March 6, 2020 4.0 Pros \-Mechanics can easily take picture and upload -Helpful support team -No show section is nice -Seeing which tickets are short parts is helpful Cons \-Cannot link parts to an RO unless you start with the parts in the RO -Cannot undo received POs -Pages load slow even with 400 Mbps/20 Mbps and an above average computer -Only room for one phone number -No appointment confirmation before entire RO is made -Calendar view could be cleared up -Analytics section is not useful, Shop-Ware support members have trouble navigating and understanding too -Cannot produce a report of inventory groups -After an RO is started, it is removed from the schedule, should be an option to turn this off -No way to unlink WorldPac without closing browser tab. -No way to seach for license plate without knowing full plate (that I know of ) -Cannot add parts to an order after it is started (this one is very annoying) -Cannot update a parts order without the window closing -Editing canned jobs is very messy. As far as I know there is no section to only look at and setup canned jobs. -Mechanics cannot look at a ticket and see total time spent, they can only go line by line. Very annoying for some flat rate mechanics -There is no prompt to make sure you publish your recommendations before transferring an RO. Should be an option, this mistake happens once a day with advisors or mechanics -No option is click an copy VIN, have to highlight and copy (one additional space at the end of VIN is also copied when you double click to highlight) -Manually adding parts to a PO, you cannot see which parts are already selected, the only indication is '2 in batch' Review Source AL Alvin L. Owner Automotive Used the software for: 1-2 years ### "Shopware is wonderful " October 8, 2021 5.0 Great customer support Pros Multi screen feature no more having techs locking up tickets while u work Cons Input of parts really takes a lot of time to learn or adjust to Switched from [LANKAR](https://www.capterra.com/p/129793/LANKAR-PRO/) Too many hang ups with old system Review Source WG William G. Owner/tech Automotive Used the software for: 1-2 years ### "This software is awesome" August 19, 2021 5.0 Was using Quickbooks and that was ok but Shop-Ware is much much much better! Pros Easy to use, couldn't live without it. Love that it's cloud based. I can use it on my iPhone, iPad or MacBook. Cons Don't think I have a con on this software. Alternatives considered [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reason for choosing Shop-Ware Easier to use and fit me better. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed more info and capability. Review Source bH bobby H. Shop foreman Automotive Used the software for: 1-2 years ### "Need a smart phone app" June 14, 2022 5.0 I love the software, it's easy. Pros I like that I can use it anywhere that I have internet access. Cons The should be an app to make it easier to use your phone to perform writeups and document repairs needed. Sometimes the web version is poor to work with on a phone. Review Source ML Matthew L. technician Automotive Used the software for: 1-2 years ### "Game Changer For My Business " March 11, 2020 5.0 Customer communications was an issue before Shop-Ware. Now that I can text and email my customers I have solved a lot of those issues. Pros Shop-Ware totally changed how I run my business. We a very old system before and Shop-Ware was a huge leap in technology. My customers love the ability to approve recommended repairs right from their smartphone or computer. The ability to attach pictures, videos and PDFs to the work order really adds a level of credibility and transparency that my customers respond to. Cons I wish there was some type of customer retention features and a way to remind my customer of needed services such as oil changes and state inspection. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reason for choosing Shop-Ware The ease of use and features Review Source BS Bob S. Shop Owner Automotive Used the software for: 6-12 months ### "Keeping up with technology." March 12, 2020 5.0 We are seeing a higher percentage profit on parts despite previously using an aggressive matrix. Lots of "clicks". I realize Shop-Ware is gleaning a ton of information that is used in the analytics but sometimes it seems redundant. Pros Communication, both with techs and customers. I like the KPI numbers, very helpful for planning Canned jobs are nice but they take some time and effort to get set up in useful manner Scheduling is nice. Cons Too many "clicks" on some tasks...printing for example. That dang box I have to constantly check so as to NOT send a copy to my customer when I start a job...please make that a preference. Tires...need a solution for tire tax, etc Reason for choosing Shop-Ware Hopefully the Shop-Ware team will be responsive to complaints and/or ideas to improve. Would love to see some type of platform that allowed pre-scheduling customers next appointment when they pick up. Review Source Similar Products Featured