# Brushfire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Brushfire the right Event Management solution for you? Explore 157 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154387/Brushfire/reviews --- Brushfire 4.7 (157) [View alternatives](https://www.capterra.com/p/154387/Brushfire/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Brushfire Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews JB Jordan B Executive AssistantMusic, 2 - 10 employeesUsed the software for: Less than 6 months. “The level of customization they offer allows us to build events exactly the way we need, and in my opinion their event pages stand out far above other platforms we’ve used.“ March 12, 2026 Kentall S Sales And Marketing AssociateMarketing and Advertising, 201 - 500 employeesUsed the software for: Less than 6 months. “Sometimes we experience occasional glitches with the software.“ April 20, 2023 AD April D Event CoordinatorReligious Institutions, 201 - 500 employeesUsed the software for: 1-2 years. “Many of our team has been able to be easily trained without taking a lot of time on all the major benefits of Brushfire like registration, mass emails, and problem solving.“ August 2, 2025 Will C Online MinisterReligious Institutions, 51 - 200 employeesUsed the software for: Less than 6 months. “We came to Brushfire from a free, online event website service that wasn't meeting all our needs. “ July 19, 2021 DR Donna R Advancement and Special Events DirectorOnline Media, 2 - 10 employeesUsed the software for: Less than 6 months. “The fees that are passed on to attendees are significantly less than other software so not only is my organization saving money, but so are my event attendees.“ July 17, 2025 FP Fred P Founder/Event CoordinatorEvents Services, Self-employedUsed the software for: Less than 6 months. “Our last ticket platform went bankrupt robbing us of nearly $10,000. “ December 2, 2021 JB Jordan B Executive AssistantMusic, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform is simple to use, efficient, and makes running our events much easier. And whenever we’ve had a question or needed help, their team has always responded quickly and made sure we had exactly what we needed.“ March 12, 2026 MF Mary Carl F Director of Special AssignmentsEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “We use the platform for more then it was intended so occasionally have to use things in a template that we do not like but nothing that can't be worked around.“ December 16, 2020 ## Showing most helpful reviews Showing 1-25 of 157 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander G. Head Photographer Photography Used the software for: Less than 6 months ### "Brushfire on fire" March 18, 2026 4.0 Pros If there was just one thing that I did like how easy it was to access my tickets. I did not have to struggle at all. Cons For the software Brushfire I did notice that it seemed low quality when it came to the graphics but this was a few years ago. Review Source DR Donna R. Advancement and Special Events Director Online Media Used the software for: Less than 6 months ### "A Must Have for any Event Planner" July 17, 2025 5.0 Brushfire's power is unmatched. The developers have thought of nearly everything. Anytime I asked a question, Support always directed me to the solution. The support is ready to help. No question is foolish. They know their way around the software and can easily direct you to a solution. Pros I love that Brushfire is so customizable. I was able to upload our logo, background image, and brand colors. This really increased the professional look of our event, which was my #1 goal in looking for a new event software. The fees that are passed on to attendees are significantly less than other software so not only is my organization saving money, but so are my event attendees. Cons I would have loved to have a designated space for FAQs with the ability to have them be visible or not. Well written FAQs can cut down on a lot of customer service questions. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) The other product didn't offer enough versatility. We were hemmed in by it's limitations. It also didn't offer a way of making the entire process easier for our attendees and customization was awful. Review Source JB Jordan B. Executive Assistant Music Used the software for: Less than 6 months ### "Brushfire | Light the Way" March 12, 2026 5.0 Pros Brushfire has been an incredible ticketing partner for us. The level of customization they offer allows us to build events exactly the way we need, and in my opinion their event pages stand out far above other platforms we’ve used. Everything is clean, professional, and easy for our attendees to navigate. On the management side, it’s just as strong. The platform is simple to use, efficient, and makes running our events much easier. And whenever we’ve had a question or needed help, their team has always responded quickly and made sure we had exactly what we needed. A special thank you to Johan. He has been a huge blessing to our team at Light the Way. His support and care have made a big difference for us! Cons No cons - any time we have an issues and they don't know what it is, a solution is always found or something is always changed to accomodate in some kind of way Review Source MS Matt S. Lead Pastor Religious Institutions Used the software for: Less than 6 months ### "Fine Product" February 7, 2025 3.0 Overall, it felt like the cost savings were not worth the familiarity of an Eventbrite. Pros It was more affordable than other options. Cons The options were confusing when registering. Review Source EW Elle W. Operations Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "We'll be back to use Brushfire again" October 10, 2025 5.0 Overall, our experience has been extremely positive. Whatever questions I have are promptly answered, and I've never reached a point of absolute frustration with the team or platform. For a first-time user, that makes for a pretty great experience! Pros Brushfire's customer support is some of the best I've encountered anywhere. The team has answered every question I've had, and they held my hand through the event-building process. The fees are considerably lower than other options we vetted. I'll stick with Brushfire for future events, for sure. Cons It's not the most intuitive or attractive platform for first-time users on the backend. The final product, however, is very intuitive and attractive for our audience, which matters more. And the fact that their support team makes themselves available to help on the backend, even providing training and looking over things with you, makes this con feel small. And really, once you've gone through the process, things seem way easier to navigate. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Brushfire Price and reviews about the excellence and availability of customer service. Review Source MS Mark S. Executive Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Brushfire Goes the Extra Mile!" December 18, 2024 5.0 Excellent! They understood that our success was their success and worked with us to make their platform work for us. Pros The company and staff were willing to work with us to meet our ticketing and technology needs (which were challenging). They were responsive to our requests for information & support. They went the extra mile and showed up at our site before we rolled out the ticketing platform. They continued to provide great support during the first season. We look forward to working with them next year. Cons We did not have any major issues with Brushfire during the time we worked with them. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Brushfire They were willing to work with me to find a way to open the gate with a QR reader and their support was very good. Review Source AD April D. Event Coordinator Religious Institutions Used the software for: 1-2 years ### "All events through Brushfire" August 2, 2025 5.0 Overall, Brushfire is great to work with and always responds quickly to any issues or inquiries i have ever submitted. Pros I use Brushfire for all of the events I host. It's very easy to use. Many of our team has been able to be easily trained without taking a lot of time on all the major benefits of Brushfire like registration, mass emails, and problem solving. Cons Occasionally, there will be a request from people to receive an invoice for their balance when they have a third party paying for them. It would be great to have an invoice option built in. Review Source JM John M. Producer Performing Arts Used the software for: 1-2 years ### "I have enjoyed my experience with Brushfire ticket agency for the past 3+ years!" October 20, 2025 4.0 I never give a 5 out of 5 to any organizarion as I don't think any group is perfect. There is always room for improvement. But 4.5 is a good number from me toward your team and the site itself. Pros The customer service is what I like most about Brushfire. Other tkts site (and I have used three others) don't have great track records when it comes to customer service for my clients or for myself as a producer. \[sensitive content hidden\] for one is wonderful to work with on my sales. I have had others at Brushfire help me too but \[sensitive content hidden\] stands out. Cons As an older technically challenged person I wish there was a way to "dumb it down" and simplify a bit. I only do a few shows a year so it's hard for me to remember the process. Hence needing to talk to \[sensitive content hidden\]! Review Source MD Miriam D. ADMINISTRATIVE ASSISTANT Sports Used the software for: 1-2 years ### "Azle Athletics " December 19, 2024 5.0 Our experience has been good. Ticket links are always returned to us in a timely manner and the support we receive is great. Pros I like that anytime we have any questions or issues, our representatives ALWAYS help us immediately. Their customer service is top notch. Cons The convenient fees while processing credit cards are the only complaints we get. Review Source AM Andrew M. Owner Computer Software Used the software for: 2+ years ### "Excellent option for any serious event host" July 15, 2025 5.0 Pros Excellent, flexible event management tool covering everything from selling a ranged of ticket types to management on the day with check-in functionality Cons In the past development has been slow to roll out features, the design of the website could be better as well Review Source EP Eric P. Athletic Director Education Management Used the software for: 1-2 years ### "Brushfire is the ticketing platform to use." December 19, 2024 5.0 You get one-on-one customer service. When problems arise, they are addressed super fast to find that solution. They are just a phone call away. Pros The customer service is top tier. They always return phone calls and are proactive with our requests. Cons Our relationship with them has been outstanding. They have done everything we have asked of them. Review Source RS Rachel S. Drama Director Fine Art Used the software for: 1-2 years ### "Former user" June 14, 2024 4.0 Good I just found cheaper options so when we had to renew a contract we went with on the stage Pros I really like the customer support and that they could take down a block of tickets for me when I needed to block out comp tickets Cons It was a little bit more expensive than we would’ve liked Review Source MR Margarita R. Marriage Ministry Coordinator Religious Institutions Used the software for: 2+ years ### "Brushfire " April 25, 2022 5.0 Brushfire delivers speedy, world class customer service. If there is anything I am unfamiliar with, the representatives are always so helpful and quick to respond. I have graduated from a beginner user to intermediate pretty quickly with the guidance of their team. This is my 3rd year using this program for our 1000+ person event and \[SENSITIVE CONTENT\] has been one of the main CSR's that has supported my many questions over the years. \[SENSITIVE CONTENT\] and the rest of his colleagues will guide you every step of the way with much professionalism and joy! Pros I appreciate the ease and convenience for the attendees and as the administrator for our program. I love the ability to create custom reports which allows us to send information to all the different departments. Cons I can't think of anything to comment on at this time as we love everything about Brushfire. Review Source Response from Brushfire Technology October 3, 2023 Margarita, thank you so much for your thoughtful feedback. We're so pleased that you and your attendees are enjoying the ease and convenience of the platform! PC Patti C. Marketing Specialist Entertainment Used the software for: 2+ years ### "Best ticketing service available" May 22, 2017 5.0 Easy monitoring of entire system. This is especially important when using volunteers to take in money. It is web based and can be used or monitored from any computer or phone and offers multiple payment and delivery options. You can "see" which agents have placed orders. I also like the availability the patrons have to email me directly if there is a problem. The map and directions are also helpful. Pros I can monitor orders, agents and release seats from ANYWHERE at ANY TIME, including opening the balcony seating from my phone 200 miles away during a homecoming football event. It is flexible to include seating choices, dinners and other add-ons, and promotional codes. It is easy to create revenue reports and monitor volunteer agents who handle money. We scan tickets at the door from tickets, e-tickets, and smart phones. It also has e-Blast capabilities to communicate with patrons. Cons It doesn't automatically show orders as fulfilled when you print. You have to mark the will call orders as you print. It shows all events when creating reports...which for me is WAY too many. It has a function to uncheck all events but I'd like a function to hide anything that's not in my current season. Review Source jB juliette B. CEO Hospitality Used the software for: 6-12 months ### "Next level platform!" January 25, 2019 5.0 Setting up an account on Brushfire is a life saver. Initially, I had problems with keeping all of my data organized, sending out emails and keeping track of registrants. However, through the help with my amazing customer agent, I was able to accomplish a successful set up with a professional and organized site. He even made me aware of options that I was not even aware of. I would say that the customer service was my highlight, as I felt that he was directly with my team. He literally set up calls with me until everything was working smoothly and to my complete liking. He was the most patient person I've worked with that wasn't directly tied to my ministry. He truly took on the care of ensuring a thorough set up as if it was his own. I truly value my whole experience! Pros I like the organization & variety of it all. It's not just a template site, but you can make it customized in how you want it with ease. I like the daily notification of sign-ups, automatic welcome email, and all the back end details that the software provides. Also, when registrants sign up, they can login back in and track their payments and amount owed. Cons It's very overwhelming because there are a lot of moving parts & options I didn't know about because it's very complex. However, that is solved by customer service call. Review Source FP Fred P. Founder/Event Coordinator Events Services Used the software for: Less than 6 months ### "These folks are AMAZING!!!" December 2, 2021 5.0 Top notch! Our last ticket platform went bankrupt robbing us of nearly $10,000. We were so discouraged but we now regret not starting with Brushfire. A great company!! Pros From the onboarding demonstration with \[SENSITIVE CONTENT\] to the frequent contact with Brushfire's customer service reps \[SENSITIVE CONTENT\] were AWESOME! Customer service of this caliber is so uncommon these days. Brushfire sets a new standard for customer service!! Cons Nothing yet. Buying group tickets is a bit confusing but customer service reps were able to help us get through it. Reason for choosing Brushfire Onboarding call with \[SENSITIVE CONTENT\] convinced us. He was patient and very helpful. Review Source lS lasky S. Director Non-Profit Organization Management Used the software for: 2+ years ### "camping in zambia" November 19, 2019 5.0 it has been difficult to receive funding Pros easy to use but my organisation has never received anything it is even difficult to explain that we have benefited anything from Brushfire Cons accessble on the internet but difficult to recieve Reason for choosing Brushfire i wanted to partner with them and bring economic development Review Source Response from Brushfire Technology December 18, 2019 Lasky, we're sorry you've found Brushfire difficult. Visit http://get.brushfire.help to talk to our team! MG Mai G. Marketing Information Technology and Services Used the software for: 1-2 years ### "Minimalistic Virtual Event Platform, Does the Job" March 21, 2022 4.0 So far it's good. We had some minor connection issues, but only a few viewers had the issue. Pros Easy to use and minimalistic. If you're just looking for a virtual event platform to run events or webinars that don't require a virtual hall or extensive interactive features, BrushFire is the one. Cons Analytics features of viewers are not very intensive. Setting start time and duration of videos is by the minute, so you'd need to add filler/bumper slides to your videos to round the videos to the minute. It would be better if we can do it in minutes and seconds. Chat will refresh between sessions. It would be better if it can carry over to other sessions in the same channel within the same day. Review Source KO Kristen O. Administrative Assistant Religious Institutions Used the software for: 1-2 years ### "Bridging the Gap Review" December 1, 2020 5.0 We really appreciate the customer service to answer our questions, offer tutorials, and assist with set up needs. Pros Brushfire is easy to use and looks clean and professional for the consumer. We like the opportunity to customize/make changes to our event registrations on our own, while also being able to request Brushfire's assistance. Being able to enable the customer to select their housing options for retreat events is beneficial to us. We also appreciate the ease of moving registrants in and out of lodging rooms through the back-end of Brushfire, as needed. Cons We like much about the Brushfire software. Review Source Response from Brushfire Technology December 3, 2020 Kristen, Thank you so much for the kind review. We're glad that our system was able to handle your request and with ease, it sounds like! We're looking forward to continuing to partner with you and your events! RK Rachel K. Events Associate Religious Institutions Used the software for: 1-2 years ### "Brushfire has been such an incredible company to work with for all of our events!" May 16, 2017 5.0 It is very helpful for us with all of the different events that we do! The call center is SO helpful and the team is so helpful and amazing to work with :) Pros We are able to customize all of our events in a way that best suit us! We have had many different types of events with different seating maps and locations and Brushfire has been such a big help as we explore new and better ways to plan for our events! Cons There are only a few minor things that have been an issue such as the inability to take certain options (like access codes) off of the page. It has been confused multiple times for promo codes. Review Source NH Natalie H. Administrative Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Support is a great quality! " May 16, 2017 5.0 Keeping track of attendees and campers and able to reports very quickly Pros We have had some very complicated events and they have walked me through each event with ease. Pulling reports is easy. Re-creating recurring events is great. Cons Attaching documents to emails would be a nice feature. I know that we can do a link to a document but some things would be nice as an attachment. Review Source S' Sha '. Director of Business Operations Assistant Religious Institutions Used the software for: 6-12 months ### "Brushfire Success During COVID 19" June 24, 2021 5.0 We only experienced a problem once during the 13 months we used Brushfire for registration. Pros Brushfire enabled our church to open in May 2020 when most churches were closed. The COVID-19 pandemic was just getting started and we were able to make reservations for the congregation members that still wanted to attend service in person. Great tool to use for events. Cons No problems except operator error at times. Anytime I had a problem \[SENSITIVE CONTENT\] was always an email away and fixed the problem within minutes. Always gave great customer service!!! Review Source RL Russ L. Director: Gateway Conference & Blessed Life TV Non-Profit Organization Management Used the software for: 2+ years ### "Brushfire has made managing three distinct events - very easy and very organized. " May 23, 2017 5.0 The ease of managing three distinct events with very different registration needs. Brushfire met the complex need with an easy, user-friendly solution. Pros The fast customer service response, the clarity, ease and logic of working within the software to design your reg and reporting needs. Review Source SQ Samuel Q. Team Administrator Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Event Management Software and Wonderful Customer Service!" November 23, 2022 5.0 It's been an easy-to-use software since switching over from another software. Their Customer Service is Excellent! \[SENSITIVE CONTENT\] is an amazing staff! She responds in time with just the right answers I need! Pros Customer Service Support is Excellent! The software is easy to use with numerous features. Cons There are still features that Brushfire had mentioned they are working on. I can't wait for those to be finalized. Review Source NW Natalie W. Theatre Arts Director Performing Arts Used the software for: 1-2 years ### "Brushfire Review " December 17, 2019 4.0 My overall experience with Brushfire has been great! I would like to learn more about Brushfire because I believer my frustrations with brushfire are things I do not know about the program. Pros What I like most about this software is the price and customer service. Cons What I like least about this software is the app. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Brushfire Price, customer service and look Review Source Response from Brushfire Technology December 18, 2019 Thank you, Natalie! We're releasing updates to the app soon! Similar Products Featured