# OpenRMA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OpenRMA the right Computer Repair Shop solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154526/OpenRMA/reviews --- OpenRMA 4.8 (14) [View alternatives](https://www.capterra.com/p/154526/OpenRMA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of OpenRMA Ease of use 4.9 Customer Service 4.7 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Computer Instructions Computer Hardware Used the software for: 6-12 months ### "OpenRMA Review" August 7, 2020 4.0 It is the best software in computer repairs that I have used Pros What I like most about this software is its open and easy to use interface in problem solving Cons It's customer service response is not that good compared to others Review Source MR Mark R. PC Engineer Information Technology and Services Used the software for: 6-12 months ### "Perfect solution for my PC Repair business" December 1, 2020 5.0 I'm very happy with OpenRMA and my only regret is that I didn't implement it sooner. Pros There's a surprising amount of depth to this software and tech support is always on hand to help out with any required customisations or assistance. For my needs this software covers everything I wanted and I had already tried numerous other software packages before opting for OpenRMA Cons The inventory management side is not fully functional as yet but it's still being expanded upon and improved. Some larger enterprises might find this as a negative. Reason for choosing OpenRMA I like the simplicity of OpenRMA for my needs, however that's not to say it's basic as there's a lot of functionality that I don't make use of (yet). Review Source GT George T. Service Manager Computer Hardware Used the software for: 2+ years ### "OpenRma after 2 years of usage" November 20, 2020 5.0 Pros The flexibility of the support team. Their action is spot on and they can customise whatever request is needed Cons Not much to talk about since i have searched a lot and made sure that this is the perfect software for my business Review Source VJ Victor J. chief technical officer (CTO) Telecommunications Used the software for: 6-12 months ### "Radionet" November 20, 2020 5.0 I'm very satisfy for now. It still much more to implement, like emails and automatic client notification that will be implemented this 2021. Pros The software could be customized for my radiocomunication workshop easily with the help of support team. Cons If you change the format of RMA numbers , then you can't see the old's RMS format unless you know the exact RMA number. you can't search by client. Most of the title still in English and we are an Spanish speaking company. Reason for choosing OpenRMA It holds a lot of the features we were looking for our workshop operation. Review Source SS STAVROS S. GENERAL MANAGER Information Technology and Services Used the software for: 2+ years ### "VERY GOOD SOFTWARE" November 20, 2020 5.0 Pros VERY EASY TO USE AND GOOD SEARCH ENGINE. Cons I WANT AS A FEATURE TO BE CONECTED WITH MY POS SOFTWARE ( QUICKBOOKS). Review Source ES Erin S. Sales & Marketing Consumer Electronics Used the software for: 2+ years ### "Simple Returns Processing Software - Great Value!" November 23, 2020 5.0 Support staff are very helpful and respond quickly every time we've had a question. Pros Great value for money with this software. It isn't a fancy looking interface, but as only our internal staff use it, it doesn't need to be. Nearly all of the fields we needed were present in the standard software, and the few we asked for were quickly and affordably added by the software designers as a customization. Cons No complaints, it does what we need it to do. Review Source JA James A. IT Technician Computer Hardware Used the software for: 6-12 months ### "It is so easy to keep track my repairing with OpenRMA software. With a few clicks i got all i need" August 18, 2017 5.0 Simple use, easy tracking, easy services management, very fast support Pros Simplicity of the software, too many features, Value for money and no annualy or monthly costs. One time fee and you have it forever. Cons Pos system is not yet available so you cannot have it as a billing system. Only used to track repairings Review Source DM Dennis M. Owner Used the software for: Less than 6 months ### "Software works like a charm - The devs and support are the best you cand find!" June 8, 2017 5.0 Pros The software are very easy to install and use! besides that, I have some question about the software, the devs answered me within a few hours. In addition to that, I had some special requirements for the software. The developers programmed a very special version number to me less in 24 hours with my requirements. I warmly recommend openRMA and its developers. I also love the database runs in mysql - I can use my own cloud based mysql server to storage all data. People who complain about its not cloud based, you guys can solved it by your self very easily by this method. Review Source SH Sheri H. General Manager Computer Hardware Used the software for: Less than 6 months ### "Love this RMA system " May 14, 2021 5.0 I am incredibly happy with my decision to use OpenRMA. Pros I have been looking for a easy to use RMA system for years. OpenRMA is incredibly user friendly. This will ensure my technicians will use & rely on this software and keep the data current. \[SENSITIVE CONTENT HIDDEN\] was amazing through the whole process. I highly recommend Cons I wish I could bar code scan to update status. Review Source LG Luis G. technician Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "This is all i need to keep the right order in my business" June 19, 2018 5.0 Find a software that allowed me put order to my business, and help to keep order in the workshop Pros Direct and specific information to load about the product to repair Highlight the accesories that bring the cellphone. Very Usefull to keep the order . Let you attach picture about your work Show you in differents color the situation of the device (awating repair, supplier and others) Cons For the moment no one. If can you make the software a little more attractive, because in functionalityis OK. Review Source Response from OpenRMA June 21, 2018 Thank you for your Review. We 'll do our best to make our interface more attractive. MB Marko B. Technisch Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Top!" November 20, 2020 5.0 Bij OpenRMA zijn ze altijd bereid om je te helpen als je vragen hebt of met een probleem zit. Pros Heel gebruiksvriendelijk, super overzichtelijk en het is aan te passen naar de behoefte van je organisatie. Cons Ik heb nog geen nadelen kunnen ontdekken. Review Source JA John A. Service specialist Consumer Services Used the software for: Less than 6 months ### "Manolopoulos Service" November 23, 2020 4.0 Pros Its' simplicity , it's easy to use and you can learn how to use it very fast. Cons The search functions are not easy enough. Also when you have a window open and you add new data, like a new device type, you have to close it and reopen it to be able to choose it. Review Source IK Isaak K. TECHNICIAN Information Technology and Services Used the software for: Less than 6 months ### "Simple and easy to use RMA tracking" September 1, 2016 4.0 10 years in Computer repairing industry. I was using excel files to archive my repairings. Now with OpenRMA i have all the repairing in one pleace. Serial numbers, RMA ID's was exactly that i was looking for. Pros It is simple, easy to use, nice interface and prints the forms for me and my customers. Cons I would like to have it on cloud Review Source Response from OpenRMA September 3, 2016 Thanks, we try to make our best to help repair centers simplify their day to day repairings EM Esad M. logicboard repairs Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "just great" October 18, 2018 5.0 Pros easy of use. Multilingual UI. Tech support is superb. Cons it would be nice if it had more customizable printout of forms. But its not a deal breaker. Review Source Response from OpenRMA October 24, 2018 Thanks for your feedback. We try to do our best for our customers. Similar Products Featured