# Stayntouch PMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Stayntouch PMS the right Hospitality Property Management solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157696/StayNTouch-Rover-PMS/reviews --- Stayntouch PMS 4.6 (85) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 29th, 2025 # Reviews of Stayntouch PMS Ease of use 4.8 Customer Service 4.6 ## Pros and Cons in Reviews AC Andreea C Front of House ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “I really like the design and how quick is the process for a check in“ January 14, 2023 HC Helen C General ManagerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The system are slow when you make group reservations and when you want to make the namelist.“ February 9, 2021 JM Jeanie M Operations ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “One of the highlights of using StaynTouch has been the ability for our guests to complete a pre-check-in process which allows us to screen their needs and also cuts down on contact at the front desk. “ February 17, 2021 BL Bettina L Rooms Manager Hospitality, 11 - 50 employeesUsed the software for: 1-2 years. “One issue is that you cannot create a master account for a company with several headquarters,“ February 16, 2021 SM Stewart M Group Director of Sales & Marketing Hospitality, 201 - 500 employeesUsed the software for: 1-2 years. “The reporting in the system is excellent and allows for data to be extracted into excel simply or integrated with other partners for business analytics.“ February 16, 2021 NP Nick P General ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The in-program reporting leaves quite a bit to be desired and not all reports are able to be exported.“ February 24, 2021 EC Emily C Group Revenue Manager Hospitality, 201 - 500 employeesUsed the software for: More than 2 years. “The reporting in the system is excellent and allows for data to be extracted into excel simply or integrated with other partners for business analytics.“ February 15, 2021 AF Andreas F Hotel ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years. “Lacks a function to be able to copy individual and group bookings.“ February 16, 2021 ## Showing most helpful reviews Showing 1-25 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Lifestyle Ambassador Hospitality Used the software for: 6-12 months ### "This product is challenging the norm with what is needed verses what we are used to with other PMS's" January 2, 2018 5.0 I get to rethink about what a PMS needs to accomplish and what I really need as an administrator. I get to hire amazing personalities without worry if they will "get" the PMS. I know that when I have an challenge there is a great customer service department to lean on. Pros The system is simple and makes training new team members easy. No need to endless hours of "computer training" before taking someone new to the desk. With SNT you can hire for personality and trust that training the skills will be a breeze. The product gives you what you need (front and back of house), with new features growing, It allows time during check-in and check-out for real moments with guests. Speedy and efficient can also mean genuine and memorable. You have to take your time and be present, there is no way to work faster than the system. It's refreshing to not be on autopilot. You have to keep up-to-speed with technology and not let interfaces and needless restrictions sit around for a decade untouched. This system pushes you to stay current and flexible. Cons Some minor functionality and features are missing. The team is pushing the envelop to get us to rethink if they are necessary. Time will tell as we attempt alternatives. It's a game changer in many ways and you will appreciate it's approach. Review Source NP Nick P. General Manager Hospitality Used the software for: 2+ years ### "Hotel Software for the 21st Century" February 24, 2021 5.0 We have overall had a great experience with StayNTouch. Implementation was straightforward and they have a lot of API's developed for outside integrations. And StayNTouch deserves a lot of credit for continually improving their product and we have seen a huge improvement in their customer and technical support. Pros StayNTouch is incredibly intuitive and easy to learn for our operations team. It's user interface is well thought out and doesn't overwhelm front desk or housekeepering users with too much information. It is also flush with useful built in features, from guest self check-in, housekeeping tracking and easy add-on and upgrade offers. It has helped drive extra revenue at our property. Cons The in-program reporting leaves quite a bit to be desired and not all reports are able to be exported. We are able to run a much larger suite of reports from our other platforms that plug into StayNTouch (and SNT's data) than we are out of StayNTouch itself. Review Source MH Mette H. Front Office Manager Hospitality Used the software for: 2+ years ### "Very user friendly PMS" February 10, 2021 3.0 I am generally really happy with the system and the collaboration with the StayNTouch employees. I like that wishes for development and functions are taken care of. Pros I like that it is simple and easy to train new employees in the system, even without them having previous experience in the industry. If you have a good network connection, very few outcomes are experienced in contrast to other systems. The support is efficient and easily accessible Cons For certain features one has to use many clicks. Could be effective with multiple shortcuts. One has to pull reports for overview insights, but these are very simple and clear. Review Source EW Elizabeth W. Owner Hospitality Used the software for: 1-2 years ### "Easy to use and customize whether you are big or small" February 3, 2021 5.0 Overall, this has been a great solution for our little Inn. We have some unique challenges based on our size and the fact that we don't have more than 1 room in each of our room types; but StayNTouch offers functionality to handle those challenges. StayNTouch is always working to make improvements. I rarely have to contact customer support and when I have to they have been very responsive. Pros This system is very easy to rollout, it is very intuitive to use, easy to customize based on your property's needs, and has minimal startup fees which are all very important to business; especially small business. It is cloud based so there are no servers to maintain, and that also allows for consistent updates to the product that are seamless. These updates keep the system current or ahead of the curve based on what travelers are looking for in their hotel experience on a consistent basis vs. every couple year updates that require a lot of planning and training. It also integrates with many different third party solutions based on the different services your property offers. Cons It is designed for tablet use, so some functionality is a little clunky when using a desktop (scrolling in particular); but we primarily use on tablet . Review Source jP john P. Vice President of Revenue Hospitality Used the software for: 2+ years ### "Great Fit for Our Hotels" February 17, 2021 5.0 Pros The system is very easy to learn our team likes the modern, simple user interface. Setup and deployment is very efficient. We have the software running on iPADs at the front desk which helps elevate the guest experience. We are able to get a digital signature at check-in and also use the upsell functionality to show images of our premium room types. Another benefit has been the ability to easily integrate with our other systems, i.e POS, CRS, Digital Key, CRM, Guest Engagement system etc. Cons During our transition there were some minor functions that we were accustomed to in our old system but have since been able to work through. Group configuration takes a few extra steps but is manageable. Review Source DR Donnet R. Manager Hospitality Used the software for: 2+ years ### "User Friendly PMS" March 1, 2021 5.0 Pros Stayntouch is a great user friendly software with limited training requirement. The software easily integrated with our booking engine and our payment processing company. Since the implementation of their system they have continued to improve their product with great innovation and product service to fit our business needs. Cons When we switch from our previous software to theirs, we missed the ease of assigning rooms on a grid which was a helpful feature when it comes to group bookings. They have since implemented it and continues to find ways to improve that feature. Reason for choosing Stayntouch PMS The product was very user friendly and required about 50% of training time for new user Review Source AC Andreea C. Front of House Manager Hospitality Used the software for: 2+ years ### "Easy to learn" January 14, 2023 5.0 I really like this PMS is so user - friendly and so easy to learn . I really like the design and how quick is the process for a check in Pros I very much like the design of the program . Cons I did not like the reports as they were limited and the contact methods for support are limited Review Source TC Tássia C. Maitre de Maison (Hotel Manager) Hospitality Used the software for: 2+ years ### "Easy to use - Great support" February 4, 2021 4.0 Really great system. Pros StayNTouch Rover PMS is extremely easy to use and adapt. Configuration can be done in house easily and you do not have to pay every time to have a support for small changes in the system. Support is great, usually you will have the issue solved on the same day if you answer their questions as fast as they do. Also extremely easy for self-check-in and out making it simpler for our guests to go through the process without hassle. Cons Some reports could be more flexible on filters in order to gather the needed information as well as history of guests, since many book trough OTAs over and over, we could have an easy way of merging to same history if we see it is the same guest. Review Source JM Jeanie M. Operations Manager Hospitality Used the software for: 1-2 years ### "User Friendly and Great Customer Support" February 17, 2021 5.0 One of the highlights of using StaynTouch has been the ability for our guests to complete a pre-check-in process which allows us to screen their needs and also cuts down on contact at the front desk. StaynTouch also allows us to easily monitor our financials and manage costs. Pros We began using StaynTouch as we opened our boutique hotel and have since rolled it out to our other two properties. The initial setup was made simple by expert training staff who have remained accessible. Having a designated contact makes it simple to fulfill all of our needs. We also enjoy the ability to specify the homepage to a user's needs, as well as the expansive reporting options and integrations. Cons Some aspects of the software are limited. Workarounds are always available, which is a plus, but it would be great if all of our needs could be met without the team getting together first to find a solution. Review Source MS Matthew S. General Manager Hospitality Used the software for: 1-2 years ### "Stay intouch" April 15, 2021 5.0 system is very user friendly and has been an easy transition from our old PMS. Pros Set up process and training went very smoothly. System is very user friendly and is constantly adding new features. they listen to customer feedback and amend their offering based on that. Cons Being a new system, there is always features to be added. Group section can use some enhancements but, overall very happy with the product. Alternatives considered [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Switched from [Maestro PMS](https://www.capterra.com/p/2437/Maestro-PMS/) Wanted an enhancement Review Source GR Georgios R. Hotel Manager Hospitality Used the software for: 1-2 years ### "Great PMS on the Cloud" February 26, 2021 5.0 Pros Easy to Use and it can be easily taught to new Hotel Staff from the Front Office team to the Head Housekeeper. It follows the same principles of a classic PMS but in a much nicer look and feel. Plenty of API Integrations to choose from and we love their customer support. Cons Financial Reports need a slight improvement. We hope that they will remove the limit of 92 days for a checked-in room. Due to Covid-19, we are selling many of our rooms for Long stay guests. Using the System on a mobile phone device is giving you limited information about inhouse guests and it is useful for Housekeeping purposes only Review Source LM Lotte M. Hotel Manager Hospitality Used the software for: 2+ years ### "Simple and easy to learn and use" February 12, 2021 5.0 I love working with the system and the support are always responding quickly and always helpful. Pros I like the dynamic possibilities that the system offers that can be changed along with business, so we end up havning an always effective system. Cons Desired feature would be the possibility to make a request and have it implemented, without having it on a list waiting for others to like the request. So basicly a billed request. Review Source dK david K. gm Hospitality Used the software for: 6-12 months ### "good intuitive system but can still scale up with feature and function" February 11, 2021 5.0 integration was a little challenging but that's fairly normal when doing a OS migration. the day to day function is fine and does what it needs to do. Pros the software is intuitive and easy to pick up Cons lack of ability to build ad hoc reports and adding new features we want seems to take a while Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Stayntouch PMS corporate directive Switched from [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) corporate directive Review Source JR Josefine R. Front Office Manager Hospitality Used the software for: 2+ years ### "Stadt Härnösand review" February 10, 2021 4.0 We like it, works well. Pros The system is easy to use and rarely any issues. Cons A bit too slow and missing some features. Switched from [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) The management made the decision. Review Source GV Guri V. General Manager Hospitality Used the software for: 2+ years ### "Easy to use" February 9, 2021 5.0 Good Pros The visual and how easy it is to use for everyone Cons It was a bit problematic to get the reports needed Reason for choosing Stayntouch PMS Price Switched from [Opera 3](https://www.capterra.com/p/162632/Opera-3/) Economic Review Source LL Linda L. Hotel manager Hospitality Used the software for: 2+ years ### "First Hotel Roayl" February 17, 2021 3.0 Pros Easy to learn and use. I can acces it through the web which means I can work and get access everywhere I have internet Cons Copy and save a reservation for a guest. Be able to change informationen such as arrival and departure date when you make a group reservation Review Source MV Martin V. General Manager Hospitality Used the software for: 1-2 years ### "Crazy how simplicity increase your hospitality skills ! " February 7, 2021 5.0 Really easy to welcome new team members, we do not waste any times trying to find how everything works. Front Office team make less mistakes than with complicated PMS, guest are fully satisfied, best PMS i've ever used. Pros Easy to use, to understand, to learn ! We doesn't waste any time to understand how it works. Cons Sometimes, to much "clic" to do an action, for example when you need and incoice, too much questions, just want an invoice... Review Source JT John T. General Manager Hospitality Used the software for: 2+ years ### "Texican Court Review" February 10, 2021 5.0 I enjoy it and so does my team. We all feel that it is user friendly. Pros I like that the software is cloud based and I can access from anywhere. Also the mobile version is helpful. Cons There are glitches every once in a while. Review Source MG Michele G. General Manager Hospitality Used the software for: 1-2 years ### "SNT Review" February 25, 2021 5.0 Ease of use Pros Ease of use for all employees. Adapted quickly Cons nothing at all did I dislike-Nothing-Adapted quickly Switched from [IQware](https://www.capterra.com/p/2409/IQware/) Not happy Review Source LG Lydia G. DOSM Hospitality Used the software for: 2+ years ### "The George Hotel" February 12, 2021 4.0 Pros Very user friendly and easy to use. Wish there were training videos. Cons The integration with delphi is spotty and seems to have issues Review Source RS Renaud S. Directeur Hospitality Used the software for: 6-12 months ### "StayNTouch" February 9, 2021 5.0 Pros StayNTouch is really easy to use in hospitality industry for every different user in my organization. Training is very fast. Cons It would be nice to develop a Stay N Touch app Review Source TC Thomas C. Deputy Manager Hospitality Used the software for: 6-12 months ### "Welcome in modern Hospitality Management" February 4, 2021 4.0 Pros Intuitive system for most users. Account Receivable Management. Cons The system does not have enough interface built in for Pyment solutions. Review Source JD Jake D. DORM Hospitality Used the software for: 1-2 years ### "Great Prodcut!" February 22, 2021 5.0 Pros Support is always very quick to respond! Cons Integration and interfacing with some products Review Source DA DURAND A. ADJOINTE DE DIRECTION Hospitality Used the software for: 6-12 months ### "Easy to use - Great support" February 9, 2021 5.0 Pros The SNT Rover system is intuitive and easy to use Cons It is not possible to view the customer's name on the credit card that is registered in the reservation Review Source mL marcus L. General Manager Hospitality Used the software for: Less than 6 months ### "easy to use" February 10, 2021 4.0 overall good. Some things missing or not very functional with limited reports. i.e. no room move report. impossible to track room moves and why. Pros SNT is a PMS system that has many features that are easy to use and teach a new employee with. It is very easy to use this system with a very nice flow from one window to the next Cons Hard to get it to function with third party sites, i.e. Delphi and Windsurfer Reason for choosing Stayntouch PMS ease of use and pricing Review Source Similar Products Featured ## Related categories [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.