# Modio Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Modio Health the right Credentialing solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158338/Modio-Health/reviews --- Modio Health 4.9 (29) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Modio Health Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews SS Shea S AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Very easy to use, transparent system, cost efficient, tons of support and training, and you can tell that everyone wants to create the best platform for their clients.“ August 6, 2025 BL Brenda L VP of OperationsHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “This software allows easy tracking of providers, their status with healthcare payors, their personal, immunization and licensing information as well as ID numbers for the healthcare industry.“ January 6, 2023 KG Kelli G Contracting and Credentialing ManagerMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Modio brought some much-needed organization to our credentialing, contracting, and licensing processes.“ August 1, 2022 SS Shannon S HIM Director/Medical Staff CoordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “The training sessions are informative, and the specialists are well trained and competent.“ October 5, 2022 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marc S. Chief Clinical Officer Hospital & Health Care Used the software for: 2+ years ### "Simple and near-instant prescriber verification" February 9, 2019 5.0 Modio has prevented numerous instances of dispensing on prescriptions written by prescribers with inactive state licenses. The most common of these is with physician residents. In our home state, refills are invalid if the prescribers' license is inactive, so those dispenses would have been both illegal and subject to payer refunds. We also caught an OIG exclusion with a week of its posting. Pros As both a Compliance and Clinical Officer, our ability to confirm state licensure, DEA, OIG, PECOS, and NPI is necessary for regulatory and accreditation compliance, as well as reimbursement. The problem has been twofold, the amount of time it takes to confirm those credentials directly and the currency of faster confirmation tools. What our staff appreciates most is the ability to confirm credentials and have immediate primary source verification without delaying initial dispensing. Cons There are no dislikes with the Modio Carbon software. The most desired improvement is to have Modio Carbon integrate with our pharmacy dispensing software to update prescriber files, which will also improve adjudication and PDMP activities. Review Source Response from Modio Health September 15, 2020 Thank you for the great review Marc! SS Shea S. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Choose Modio!" August 6, 2025 5.0 It has been outstanding, every person involved has provided excellent experience and I am beyond excited to develop a long-standing relationship with Modio. Pros Very easy to use, transparent system, cost efficient, tons of support and training, and you can tell that everyone wants to create the best platform for their clients. Cons Nothing at this time. I know that any concerns or issues that arise will be taken care of or advice provided to work around the issues. Alternatives considered [QGenda](https://www.capterra.com/p/90628/QGenda/) Reason for choosing Modio Health There really isn't anything that I could find that offered what Modio did for the price. There are also very limited options for third party credentialing companies to use a software. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/) In efficient, extra work was put in that was not necessary, and no streamlined processes. Review Source Response from Modio Health August 12, 2025 Thank you, Shea, for taking the time to share such a thoughtful review. We truly appreciate your feedback! CH Chris H. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very difficult to cancel account" September 11, 2020 3.0 was fine until I decided it wasn't the right fit for us. Pros The mapped data and documents is helpful if you can get providers to create the account and do everything manually at the outset. Cons They send invoices via Quickbooks. No auto-pay. VERY difficult to cancel this service. Still getting invoices despite notification of canceling months ago. Doesn't always sync with the state medical boards, still have to manually enter data. Lack of templated outgoing emails. Review Source Response from Modio Health September 16, 2020 Hi Chris, I appreciate the time you've taken to write this review and sorry about your experience. We make it a point to be known for our customer service so this situation caught us off guard. We do actually offer auto-pay and many of our clients use this option. I will be reaching out to you personally within the next 24 hours to touch base. We want to learn more about the situation and how we can make things right. Best, Kirk Health, MD, CEO & Founder of Modio Health VG Vanessa G. Credentialing Medical Practice Used the software for: 6-12 months ### "See for yourself" March 2, 2021 5.0 Overall, we are thrilled with Modio! The user friendly interface doesn’t require extensive training so we were able to jump in benefit from the functionality right away. Modio support has been amazing, they clearly welcome feedback and are constantly making improvements. The efficiency and productivity gained by using Modio invaluable. I highly recommend Modio for any size practice. Pros My favorite thing about Modio is the Tracking function. It allows for tracking a multitude of follow-up tasks complete with due dates, notes, and the ability to assign tasks to others. All of which are easily searchable and sorted by urgency. My second favorite thing are the reports. The report functions are thorough, versatile, and allow us to perform audits of every variety. We can compare payor lists between providers to discover network participation gaps, audit for missing information in provider profiles, track workflows/expierables, and much more. Performing these tasks prior to Modio was extremely time consuming because the info had to be gathered from a multitude of files rather than a centralized database. Cons My least favorite thing about Modio is that I cannot make immediate process adjustments as I discover them. Previously, we had no credentialing software whatsoever so when an insurance released a new version of a credentialing form, changed a fax number, or updated an email address… I could replace the form in our files and update our internal processes on the spot. Now, in order to have forms mapped and tracking templates updated, the changes have to be routed through Modios development team before its reflected in my dashboard. Ultimately, I believe the tradeoff is MORE than worth it. The development team is very efficient and it never takes more than a couple days to have the requested updates reflected. Once a form is mapped it can be filled out with a few clicks. Once a tracking template is adjusted to reflect new info, the automation is set indefinitely. Yes, routing these updates through the Modio development team is an additional step we didn’t have previously but well worth it in light of the numerous benefits and efficiency gained by using this software. I’m unable to identify an aspect of Modio that could be improved. Alternatives considered [CredentialStream](https://www.capterra.com/p/172448/CredentialStream/)[Silversheet](https://www.capterra.com/p/162892/Silversheet/) Reason for choosing Modio Health We chose Modio because we found it to be all encompassing and user friendly. Review Source Response from Modio Health March 8, 2021 Hey Vanessa - thanks for taking the time to leave us a review! We're happy to hear that OneView has made your lives easier. As for these specific functionalities, we hear you and understand where you're coming from. We're always working to improve OneView and so we can share this feedback with our team! KT Keisha T. Credentialing Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "5 Star Experience!" May 4, 2023 5.0 In my short time utilizing the platform, I have not used it to the best of my ability just yet. We have some new physicians coming on board so I am excited to be able to try the onboarding feature out soon to see how that goes. Overall, my initial contact with the sales department, setting up the platform with my project manager, and the time spent with my training specialist was awesome. It has been such a pleasure to work with everyone on the implementation team. I am happy I chose Modio! Pros I love all of the features but the one I like most is the provider profile set up feature. It is super easy to add a new provider to my group and add all the important documents that the system will automatically alert me prior to a cert expiring. This helps me keep all of my doctors info up to date. Cons The only thing I noticed about the product that I would change is the alert timeframe. The system automatically alerts us 60 days prior to expiration dates, however, I wish this timeframe could be customizable so I can set it to alert me further in advance if desired. Alternatives considered [symplr Payer](https://www.capterra.com/p/241150/symplr-payer/) Reason for choosing Modio Health I used Symplr at my previous business so since I am already familiar with it, I decided to look into utilizing it in my new position. I decided against it once I saw how user friendly Modio is and the cost was significantly less. Symplr is also used for the enterprise level business and I only require a small platform at this time. Review Source AI Amanda I. Credentialing Coordinator Medical Practice Used the software for: 6-12 months ### "Modio Review" August 1, 2019 5.0 The overall experience has been great! From the implementation to the customer service follow up, everyone on the Modio team I've worked with has been wonderful! The software has streamlined my department so much, and allows for transparency into the department. Pros The tracking steps and the alerts tools are the best feature of this system. It allows me to stay on top of the upcoming expiration's on everything from affiliations appointments to CAQH re-attestations. It allows me to have confidence in my credentialing skills, and for my providers to have confidence in me. Cons A small aspect I don't like about this software is I cannot search providers through the quick access in the "Documents" tab. Anytime I'm in the "documents" tab and want to go to another profile, I need to click on a separate tab, search the provider name and click on it. Or I can go back to "team". Both of these creates an unnecessary step to jump provider profiles. Alternatives considered [CredentialMyDoc](https://www.capterra.com/p/151925/CredentialMyDoc/) Reason for choosing Modio Health The features looked more user friendly. I believed my providers would understand and honestly just like the look of Modio better. In terms of my department, I liked how aligned it was with CAQH, and the tracking steps really sold me. Some of my hospitals take up to 6 months for a physician, so having those detailed steps was an important aspect. Review Source Response from Modio Health September 15, 2020 Thank you for the wonderful review Amanda! JB Julie B. Credentialing Manager Medical Practice Used the software for: 2+ years ### "Modio is one of the Best Credentialing Software's out there!!" August 1, 2019 5.0 Pros Ease of use and very user friendly. I especially love he alerts tab that shows me all of my providers items that are set to expire. I can quickly run through it and get out my notices to the provider offices just with a click of a button. Cons Nothing at all, I chose this software as they had the most to offer and their customer support is excellent!! Alternatives considered [CredentialMyDoc](https://www.capterra.com/p/151925/CredentialMyDoc/)[symplr Provider](https://www.capterra.com/p/151924/symplr-provider/) Reason for choosing Modio Health Has the best features, and the alerts tab is a stand out alone on this software!!! I run multiple practices with multiple providers,about 25 different states and the alerts tab is set up perfectly to make sure I don't let anything expire. Review Source Response from Modio Health September 15, 2020 Thank you for your stellar review Julie! BL Brenda L. VP of Operations Hospital & Health Care Used the software for: 6-12 months ### "Great Software, Great Team, Great Price" January 6, 2023 5.0 Overall, I have had a very positive experience with Modio and their team. They have accommodated most requests (see cons above for those they are not able to do at this time), respond quickly and address any needs quickly. They are friendly and helpful and more importantly, knowledgeable about their software. Pros This software allows easy tracking of providers, their status with healthcare payors, their personal, immunization and licensing information as well as ID numbers for the healthcare industry. It is concisely organized and easily accessible. Cons There are some features that would be useful (for example, importing a payor to multiple providers at one time; right now, it must imported one by one. It would also be useful if the note information moved from provider to the other when importing the payor information. And the Task function could be improved - it does not notify when a task has been missed (required completion date has been missed). Reason for choosing Modio Health Price and ease of use. Review Source John G. Official Member of YEC Civic & Social Organization Used the software for: 1-2 years ### "Fantastic Product - Better Team" May 8, 2020 5.0 Genuinely one of the best experiences I have had onboarding technology into our workflows. Pros I very rarely feel this way about software companies, but the customer service is beyond reproach. Even if the software were bad, this would make all the difference...and it is actually great tech as well. They ACTUALLY take feedback, they don't nickel/dime on training (in fact they are quite generous), they implement quickly... From a software standpoint, they drive efficiency in process, allow tracking and monitoring, document storage, workflow development...it is a really robust, but not overly complicated solution. Cons I would use this space to complain about functionality I want...but they have taken our feedback and implemented many of our requests. If I had to be critical, I would say it might be overwhelming if untrained...but they overcome that with great training/implementation and quite frankly the problems this software solves are inherently complicated to begin with. Reason for choosing Modio Health Functionality and value for the cost structure as well as the service outlook. Review Source Response from Modio Health May 11, 2020 Thank you so much for your review John! Kiara O. Recruiting Associate Health, Wellness and Fitness Used the software for: 1-2 years ### "Efficiency at it's finest!" May 11, 2021 5.0 Pros I believe this software is user friendly and accessible for everyone on the operations team. Multiple people can view what licenses are set to expire. This allows for the whole team to send our physicians friendly reminders to renew their licenses. We are also able to pull data such as home address and dob making it easy for us to see where our physicians are licensed and what states they reside in. Cons If all the licenses can automatically refresh each month that would be a game changer! Review Source Response from Modio Health May 18, 2021 Thank you Kiara! PM Pamela M. Credentialing Specialist Medical Practice Used the software for: Less than 6 months ### "Modio! The Number one Software for all of your credentialing needs" April 28, 2023 5.0 My overall experience with Modio is that the implementation so far has been like Butta. The team is awesome. Very knowledgeable and professional. Pros I like the fact that it is easy to use. Everything I need for a provider is in one place. I don't have to use multiple systems for data tracking. Also, it verifies OIG, State License and DEA monthly or definitely when needed. Cons I cannot answer this question as of yet because implementation is not complete. Reason for choosing Modio Health They responded! They kept all appointments and had presentations down to a science. Everyone on the team is knowledgeable about the product. They are very accountable/confident about everything that is said and done! They know their stuff. Review Source AG Andrea G. Credentialist Hospital & Health Care Used the software for: 2+ years ### "5 Star Software" October 7, 2020 5.0 Modio Health has streamlined our credentialing overall. The features of this software such as the expirable tracking, mapped forms, maintaining CMEs and application tracking allow us to work quicker and smarter. The ease of providers entering their information directly to the site helps eliminate the chance of human error. Overall this software has been an asset for our company. Pros This software is very user-friendly. Credentialing processes have a lot of details and variables, yet Modio has found a way to streamline the system and process to be user-friendly and utilized easily by providers, office admin, PSV credentialist, and provider credentialist. Cons Hospital credentialing and reports could be improved to meet the high standard of the insurance plan credentialing and reports. Overall I wouldn't necessarily call this a con because the Modio staff are excellent at listening to suggestions and taking them to their programmers for possible implementation. Review Source Response from Modio Health October 15, 2020 Thank you Andrea for taking the time to write this review! We appreciate all your feedback and really enjoy working with you! EA Ellen A. Credentialing and Provider Enrollment Manager Used the software for: 6-12 months ### "MODIO has never let us down from the day one, Always available and always attentive to our needs." April 6, 2018 5.0 Pros The software is user friendly, the developers have the knowledge and willingness to go the extra mile to complete a new task with very quick turn around. We love the fact that we are not waiting for the request to be added to a list of items for the next update in 6 months or next time it comes out, they are done very quickly. We receive a note every 1 to 2 weeks notifying us of the updates or changes. The live chat is amazing, questions and solutions almost immediately. We are a very large group with multiple states and specialties so to be able to use a software that acts like it was created just for you is awesome. We especially like the updates for licenses and DEA - they are completed right in the software and you are not going in and out to obtain updates to bring in to the provider files. The emails to provider groups for updates is very useful when everyone's license or board expires at the same time. One email and you have sent them all the reminder. The process for applications mapping is easy and quick also. Storing documents very easy to move a group of documents from a different data base. I could go on and on, we really like working in MODIO and the people. Cons Some of the reporting was not exactly defined as I needed but has since been improved or provided for our group. Review Source Response from Modio Health September 15, 2020 Thank you for your wonderful review Ellen! KG Kelli G. Contracting and Credentialing Manager Mental Health Care Used the software for: Less than 6 months ### "Modio - 100% Would Recommend" August 1, 2022 5.0 Modio brought some much-needed organization to our credentialing, contracting, and licensing processes. Not only is the software very user friendly, but the implementation team that I worked with (primarily \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\]) was fantastic! They were incredibly helpful and accommodating, and answered any questions I had during the implementation process. While I miss working with them now, the Modio Support Team is also very helpful, and responds quickly to all of my requests. Pros The tracking component is great! It allows us to make sure we are completing timely follow ups on all of our applications in process without losing track of any! It allows me to copy and paste important emails into the tracking notes so I (or my teammates) know where we stand for each application. Cons I wish that we could assign tasks on the provider level to show up in the tracking tab. This would allow me to create and track a task like "create NPI" or "update CAQH" that doesn't fall under a specific health plan. I also wish there was a more extensive PSV component, and that they had NCQA accreditation so that Modio could support us in our delegated credentialing down the road. Review Source Response from Modio Health October 10, 2022 Thank you Kelli for your stellar review! KM Kimberly M. CEO Hospital & Health Care Used the software for: 2+ years ### "Modio Health Software Review" August 2, 2019 5.0 Modio helps us manage the credentialing and enrollment for multiple organizations Pros The ease of use compared to other software with similar functionality and it was built to function in a non-linear environment because nothing at work seems to be sequential. You start something, leave and come back to it, etc. Cons There were so many ways to set it up and customize it, it was almost overwhelming. Reason for choosing Modio Health We wanted a system that could be fairly customized to manage many organizations with many users. Review Source Response from Modio Health September 15, 2020 Thank you for the fantastic review Kimberly! MM Mirella M. Revenue Cycle Director Hospital & Health Care Used the software for: 6-12 months ### "Best Choice I made for our organization" March 6, 2021 5.0 Amazing! From the sales pitch, to ease of transition, training and customer service! Pros We recently brought in our credentialing process in house and I was searching for something that would make this huge undertaking as easy as possible. Modio has NOT disappointed in any way. Their set up process was easy, customer service has been nothing short of amazing and the ease of the software is incredible and even though I am new to this software I haven't found anything that they didn't already think about. Have recommended this software to sister organizations and will continue to do so. Modio has not disappointed me in any way! Cons At this point I have not found anything that I like least. Reason for choosing Modio Health The overview that was provided to us while we were making the decision was super robust and there was no question that we asked that didn't have an answer or solution too. The customer service was great and \[SENSITIVE CONTENT HIDDEN\] was super easy and understanding to work with. Review Source Response from Modio Health March 17, 2021 Mirella, Thank you for taking the time to leave us a review of OneView. We are so happy to see you happy! SS Shannon S. HIM Director/Medical Staff Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "My job just got easier." October 5, 2022 5.0 I am now able to keep up with expiration dates of medical licenses and certifications in a timely manner. I am able to give the providers a 2-3 month notice of upcoming expiration dates. The providers are happy therefore I'm happy!! Pros This software is very user friendly. The training sessions are informative, and the specialists are well trained and competent. Information can be shared with other providers/companies using the software. You can decide what information is shared and what is kept private. Providers are able to sign all necessary documents with DocuSign. This allows for a faster turnaround. Everything is at your fingertips, no more going to individual websites to verify information. You can verify license, DEA, OIG, etc. from the platform. Cons Some improvement could be made with the "tags" search options. If you use the tags to search and go to a different screen, the search options are cleared, and you have to set them again. Review Source ND Nancy D. Credentialing Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Great for Small Business" October 2, 2023 5.0 The project manager \[sensitive content hidden\] and trainer \[sensitive content hidden\] have been wonderful. Pros Ease of use and functionality. The solutions from the project manager. Cons I need it to house PHI data (COIs for patient claims)More functions for small groups - like provider invoices Alternatives considered [CredentialMyDoc](https://www.capterra.com/p/151925/CredentialMyDoc/)[CredentialStream](https://www.capterra.com/p/172448/CredentialStream/) Reason for choosing Modio Health Recommended by someone I trust Review Source Response from Modio Health October 9, 2023 Thank you Nancy for taking the time to leave us a great with additional feedback! - Modio AO Angela O. Medical Staff Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Modio" November 5, 2020 5.0 They have been great to work, they are very knowledgeable about their product and always helpful. Pros The best part is having everything in one place and having access to everything I need on a daily basis. The interface is very user friendly. The time it has saved me is outstanding. Cons The inability to limit types of CME used for our group. Reason for choosing Modio Health The ease of use and price. Review Source Response from Modio Health November 6, 2020 Thank you Angela for taking the time to leave a review and some good feedback for us! VF Verlie F. Payer Enrollment Medical Practice Used the software for: 2+ years ### "My honest review" March 22, 2022 5.0 Great! Pros The alerts and reports are my favorite aspect of the software. Cons I can't think of anything that I don't like about the software. Review Source Response from Modio Health March 23, 2022 Thank you Verlie for taking the time to leave us a stellar review! AD Alainya D. Credentialing Manager Medical Practice Used the software for: Less than 6 months ### "Modio - 100% makes a HUGE difference" December 1, 2022 5.0 The Customer Service, Support and Training I have received through the Implementation process has been outstanding! Pros The software is very user friendly and easy to navigate. It has so many features that have made such a huge difference already in my workflows. With managing multiple providers at different clinics, it helps me stay organized and on top of things. Best decision I've made in regard to time management and saving time with Credentialing! Cons At this time, I have no dislikes with this product. Review Source JB John B. Credentialing & Enrollment Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Great Software and a Great Value" June 19, 2020 5.0 The customer support was/is outstanding. They have lots of instructional videos and modules for you to view if you have questions. Also, the actual customer service department has gone above and beyond to help us get up and running. Pros The ease of use for this software was great. It was affordable, thorough and organized. The training, follow-up and support throughout the process was fantastic. Cons Loading the data. Modio loads quite a bit of the data for you. However, waiting as long as we did to purchase the platform caused us to have lots of information to enter. Reason for choosing Modio Health Value and Support Review Source Response from Modio Health July 20, 2020 Thank you John for your feedback! VN Vanessa N. National Credentialing Manager Medical Practice Used the software for: 2+ years ### "Somnia" October 5, 2020 5.0 We as a group feel Modio is a great software and are extremely happy. Pros Very easy to navigate. Customer Support is extremely responsive and very knowledgeable . Cons I feel the reports can be made a little easier Review Source Response from Modio Health October 15, 2020 Thank you Vanessa for taking the time to review and giving us some feedback! GS Genevieve S. Credentialing Specialist Medical Practice Used the software for: 1-2 years ### "Great work flow" October 16, 2018 5.0 Our experience has been awesome. From onboarding providers, Credentialing, document storage, customer service, I am impressed. All around an impressive Credentialing tool. Pros Intuitive and customer service is responsive to our request to customize for our program Cons Reports need to be cleaned up alot prior to sending Review Source Response from Modio Health September 15, 2020 Thank you for the awesome review Genevieve! KS KANITTA S. Credentialing Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Time Saver" September 24, 2020 4.0 In the long run Modio will become a great tool once we figure out how to utilize all of the features. Right now we are still in implementing the process so it's been time consuming. Pros We are new to Modio and are still working through all the features but so far being able to run reports and house all the documents and information on a provider has been easy and a real time saver. Cons We utilize Modio to store residents and medical students files and rotations. Customizing fields and hiding features is not always possible so we've have to come up with a data dictionary to help guide us until we can integrate Modio's process with our own. Reason for choosing Modio Health Pricing Review Source Response from Modio Health October 9, 2020 Thank you Kanitta for taking the time to leave us this awesome review and feedback! Talk to a Capterra advisor for free and get results within 15 minutes.