# Instaff Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Instaff the right Payroll solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159903/Instaff/reviews --- Instaff 4.7 (49) [View alternatives](https://www.capterra.com/p/159903/Instaff/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Instaff Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews IL India L Accounting ManagerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: Less than 6 months. “InStaff is an easy-to-use and intuitive system for those looking to migrate away from manual PTO tracking and employee document distribution. “ March 27, 2024 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Ray M. Operations Manager Food & Beverages Used the software for: Less than 6 months ### "Great Product" May 14, 2019 4.0 InStaff has been great for publishing my employees paystubs, saves paper and saves time as before I was creating OneDrive accounts for all my employees and then uploading their paystubs to their accounts individually. Pros I love the ability to upload all my employees paystubs at once and have an easy place for them to login and view their paystubs and t4’s. Cons The program itself could use a bit of a face lift Review Source SS Steven S. Controller Hospitality Used the software for: 1-2 years ### "Instaff for Paystubs and tax documents" March 27, 2024 5.0 Instaff has helped me each payroll, I previously would have to manually email out pay stubs to employees. Now they can go online and get current ones and prior ones. I will also be using it for W2's and 1095's this year. Pros It's very easy to use and I haven't had any issues with the product. Cons There's nothing to dislike, maybe it would be nice if it was a little cheaper. Reason for choosing Instaff Ease of use was the main reason, print boss was cheaper but didn't;t fit what I wanted as much. Review Source RR Rhonda R. Payroll Admin Mining & Metals Used the software for: 1-2 years ### "Instaff Use" January 12, 2022 4.0 Our overall all experience is good. Pros It is easy to use and allows up to control what levels of product we need for our business. Cons The search criteria is bulky. You always have to return to the main page when searching employee. Reason for choosing Instaff It integrated with Sage 300 Review Source FH Fiona H. Accounting manager Business Supplies and Equipment Used the software for: 1-2 years ### "accounting manager" April 2, 2024 5.0 Pros instaff can connect the sage, and automatic sent the paystub to employees Cons the cost have a little bit high, if the cost lower, I want to get more function Review Source LL Lauren L. Controller Automotive Used the software for: 6-12 months ### "Central/Hi-Tech Auto Groups" December 17, 2021 5.0 Great experience! Very responsive. Easy to implement and use Pros Huge time saver for us with the paycheck and commission sheet uploads. We are looking forward to the W2s as well. People have really liked the time off as well. Cons Currently it still keeps my email address in the search box so I have to clear that out every time I need to search for an employee. Review Source Response from InStaff January 25, 2022 Hi Lauren, we appreciate your review and feedback! The search box and email address issue has been patched, please give it a try. If you still have issues feel free to reach out support or your account manager. jK jen K. vp/corporate controller Government Administration Used the software for: 2+ years ### "would highly recommend" December 28, 2021 5.0 not many issues so didn't have experience with staff Pros easy to use and very efficient. worked a way to draft the watermark for our checks. Cons nothing much to dislike, it is easy and efficient and serves our purpose Review Source LW Lisa W. V. Pres Construction Used the software for: 1-2 years ### "Excellent for paystub delivery" December 17, 2021 5.0 I'm really happy we found this company. We had just started doing direct deposit and I needed a way to get paystubs to my employees. This filled the need. It's easy and employees create their own login, can retrieve paystubs when they need to AND put in requests off. It tracks everything and puts it into a nice report. Pros The ease of use. It's very simple for the employees to login and retrieve their information. Cons Some of the settings could be change for easier navigation as the admin user. Review Source VR Verified Reviewer Senior Project Controls Specialist Used the software for: Less than 6 months ### "The Instaff Portal provided the perfect solution for our organization." May 9, 2018 5.0 Pros InStaff has a few benefits that exceed any software that provides the same functionality. We love the scalability. We are very pleased with the cost for distributing Pay Stubs as it is document based rather than a fixed fee, The support and Implementation assistance we received was very fast and effective with virtually no implementation issues. This software and the Instaff Team has been a great experience for our Company. Cons We have nothing but positive things to say about the Instaff Portal... Since we discovered the Instaff Portal for Distributing our Paystubs, our employees have had no issues retrieving their Pay Stubs. Review Source VR Verified Reviewer Technicien-comptable Used the software for: Less than 6 months ### "Cover our need!" May 9, 2018 4.0 Paystub portal for employees. Pros Great customer service, quick reply! Has all the features we needed fast. There's still some that I want to try in the futur. Cons Need some help to setup. Not user friendly, even for a power user. Could use a tutoral our highlight some common feature on top of the menu. Review Source BP Bianca P. Financial Analyst Telecommunications Used the software for: Less than 6 months ### "Instaff - software to have" May 14, 2019 5.0 Pros You save time cause dont d'ont have to print each paystubb of each employee. You dont be disturb every time by employere who want is paystubb. Cons At beginning, when we change accountant, i have difficulty to log into quickbook, we dont have the good autorisation, and i dont find any information about that. but i chat with customer service and we fix the problem :) Review Source LA Lynne A. Business Co-ordinator Hospital & Health Care Used the software for: 2+ years ### "Best Software" July 17, 2019 5.0 Couldn't have a better relationship. Everything promised was delivered and questions quickly answered. Pros Very friendly software. Easy to navigate. Cons No complaints whatsoever, have not experienced anything yet. Review Source KB Ksenia B. Payroll Coordinator Construction Used the software for: 6-12 months ### "Instaff Review" July 29, 2019 4.0 I would say that now I have a very pleasant experience working with Instaff. It's been a while since I had any issues with the system Pros it's user friendly: easy to setup and operate Cons There had been multiple issues at the very beginning, such as the problem with parsing the paystubs Review Source DB Denise B. Payroll Manager Hospitality Used the software for: Less than 6 months ### "Instaff Review" May 17, 2019 4.0 I no longer have print pay stubs and all that entails. We are saving on supplies and time. I love it! Pros It uploads quickly and there is very little lag time when inviting an employee. Cons So far I haven't had any problems which is great. Review Source EG Elizabeth G. PAYROLL MANAGER Construction Used the software for: Less than 6 months ### "Easy Set Up and Implementation" January 26, 2022 5.0 I've enjoyed working with Instaff. The team members are very responsive and always available to assist when needed. Pros The ease of setting it up and introducing it to our employees. Cons This is a required field. So, I have to enter something in here but I honestly haven't run into any cons yet. Review Source CG Cynthia G. CEO/President Telecommunications Used the software for: 1-2 years ### "Awesome" May 18, 2019 5.0 Pros Easy, Efficient and good value. Provides a self service employee portal for my call center agents to view their paystubs, company policies and other pertinent information. Cons N/A-Provides me exactly what I need. No cons. Review Source NL Nikkie L. Office Manager Used the software for: Less than 6 months ### "Easy to use plat form" May 9, 2018 5.0 No longer need to email out paystubs one by one. Pros the ability to upload paystubs and not have to worry about distributing them via email or printed copies. Cons 1) needs to manually sync employee list every time when there is a new employee added. 2) needs to manually upload paystubs on every payroll. it would be great it everything is automatic. Review Source ER Emily R. HR Administrator Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great Product!" March 21, 2024 4.0 Mostly positive. Customer support is very helpful and professional. Pros I can upload payroll documents that aren't just paystubs, whereas other companies don't allow it. Simple solutions for electronic payroll documents. Company directory and announcements are helpful. Cons Glitches in sending notifications, not many reporting options, not enough notification email templates, dashboard doesn't show full announcements (has to be expanded to view so employees don't see announcement). Alternatives considered [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Instaff Lower pricing and more options for employee documents. Review Source Response from InStaff June 26, 2024 Thanks for your feedback Emily! We're looking into additional reporting options and expanded announcements. RM Ryan M. Controller Construction Used the software for: 1-2 years ### "Going from physical to electronic" April 3, 2024 5.0 Instaff helped our company go from physical paystubs for 50+ employees to electronic upload which freed up time and allowed us to simplify things. Their support made the change seamless! Pros Instaff is easy to use and has a very straightforward payment system. Their portal is easy to navigate and use. Their customer support was very communicative every time we contacted them. Cons They could provide more quality of life options like sorting things by date, etc. in their portal. There's not much to dislike for what we use Instaff for. Alternatives considered [hh2 Remote Payroll](https://www.capterra.com/p/168292/Remote-Payroll/) Reason for choosing Instaff Ease of use, price structure, compatibility with our current system. Review Source JS Jennifer S. Payroll Automotive Used the software for: 6-12 months ### "Needs some things changed" December 17, 2021 2.0 needs changes for sure Pros easy set up to log in and view paystubs. I dont like that I cant lable what I am up\[loading htough and seperate by folder Cons YOU HAVE TO FILTER OUT TERMED PEOPLE EVERY SINGLE TIME. We have high turnover and every time you need to manage a user you have to filter out the termed. This is way too time consuming Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) Review Source Response from InStaff February 28, 2022 Hi Jennifer, we've added a feature that let's you filter out inactive employees by default. You can reach out to your account manager, or have an admin user set it (via Admin > Portal Settings). Hope this helps! LM LaQuetta M. Payroll Accountant Accounting Used the software for: 6-12 months ### "Ease of Instaff" March 27, 2024 5.0 Pros Instaff is very user friendly. All our the companies that we imported into the system seem to love the ease of the system. Cons We had a little trouble when it came down to uploaded documents. We had several different documents that were not formatted correctly at first but our Instaff support team handled the problem quickly. Review Source IL India L. Accounting Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Excellent HR Management Resource!" March 27, 2024 5.0 The InStaff team has been very responsive and easy to work with so far. Pros InStaff is an easy-to-use and intuitive system for those looking to migrate away from manual PTO tracking and employee document distribution. The system is well-designed, easy to navigate and has functioned relatively flawlessly so far. Cons The development team continues to expand InStaff portal functionality, such as PTO calendar integration with Outlook. These improvements will continue to make InStaff a very valuable partner for our organization! Review Source OO Omid O. Controller Entertainment Used the software for: 6-12 months ### "Paystub Distribution Review" April 1, 2024 5.0 Happy customer finding the right solution Pros customer support and intuitive features enabling us with what we needed Cons Staff having difficulty accessing their account/ resetting their password Review Source Karen S. Financial Manager Mental Health Care Used the software for: Less than 6 months ### "InStaff is Great for our Small Business" May 21, 2019 4.0 InStaff has been an excellent platform for helping us solve our paystub delivery dilemma. Being new to direct deposited payroll we did not have an efficient means of getting paystubs to our employees in a timely manner. We have only used the product for a couple of month's, but things are working well. We have gotten nothing but positive feedback. Pros The platform is very user friendly. It is straightforward and easy to navigate. Users can manage their own password information, but administration can easily help out when the need arises. Cons We would like to see some formatting options for the email notifications. Options for Bold, Italics, and colors along with possibly a few font options would be nice in order to draw attention to certain points in the notification. It is customizable as far as wording, but nothing that draws your attention. Review Source Response from InStaff May 22, 2019 Thanks for the review Karen! We'll pass on the feedback regarding email formatting to our development team. MO Melody O. Payroll Specialist Construction Used the software for: 2+ years ### "Instaff Easy to use Paystubs" December 17, 2021 5.0 My experience has been all positive, easy to use and easy to have changes made. I love this product. It has been the best product for our paystubs. Pros How easy it is for employees to access their paystubs Cons I do not have anything to add to this question. I have liked everything about the software. Review Source LM Linda M. General Manager Recreational Facilities and Services Used the software for: 1-2 years ### "distribution of pay stubs for small business" December 20, 2021 5.0 Instaff was responsive to our needs and questions and were very helpful in setting up our employees. Pros During covid I was looking for a solution to securely distribute pay stubs to our employees. I do my own payroll in house and we typically handed out pay stubs but working remotely stopped that practice. Cons I don't use all of the features; just the pay stub and T4 distribution to employees. Reason for choosing Instaff Instaff provided the best and economical solution for distributing our pay stubs and T4's. Review Source Similar Products Featured