# Qubicles Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Qubicles the right Call Center solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161183/Qubicles/reviews --- Qubicles 4.4 (24) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Qubicles Ease of use 4.5 Customer Service 3.9 ## Pros and Cons in Reviews AP Alex P Managing PartnerConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents.“ May 1, 2020 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Francis E. Operations Manager Used the software for: 1-2 years ### "Incomparable" November 15, 2017 5.0 A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens. Pros Great quality of calls, great support and easy to use apps to manage different campaigns. Review Source AP Alex P. Managing Partner Consumer Services Used the software for: 1-2 years ### "OVERVIEW" May 1, 2020 4.0 I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform. Pros It's very easy to set up and it requires almost no expertise to get it going. Cons In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents. Alternatives considered [Freshcaller](https://www.capterra.com/p/165078/Freshcaller/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Twilio Flex](https://www.capterra.com/p/223888/Twilio-Flex/) Reason for choosing Qubicles Mainly that uses a prepaid option so you top up the account as you go and that it has the option to rank agents in the queue based on their skills. Switched from [Freshcaller](https://www.capterra.com/p/165078/Freshcaller/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) That required java and was a tad expensive for the value I was getting out of it. Review Source DA Daryl A. Chief Data Strategist Political Organization Used the software for: 6-12 months ### "Powerful tool" April 12, 2019 3.0 Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though! Pros Flexibility, cost effectiveness, scalability. Cons There's a rather steep learning curve and answering machine detection absolutely bad! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable. Review Source JP Jessica P. Customer Service Manager Cosmetics Used the software for: 2+ years ### "IT and Call Center Manager perspective." April 11, 2017 4.0 Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. Pros Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. Review Source AV Abhishek V. IT Manager Retail Used the software for: 1-2 years ### "Affordable solution but needs to work on its software for better reliability and performance" April 16, 2019 4.0 Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more. Pros Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software. Cons They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now. Review Source AC Andre C. CEO Marketing and Advertising Used the software for: 6-12 months ### "Fenero is CRITICAL for our SUCCESS" April 6, 2017 5.0 I can tell, that after starting to work with Fenero Call Center system Referrizer (our company) is - Hiring 5-10 people per week - Doubling on our sales every 2-3 months - Growing with revenue, cients and employees constistantyl What we like about it is - Performance based system - We don't pay for seats, just for effective minutes of dialing - REPORTS are critical for the success - so much flexiblity - CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it. Pros \- Web based - no hardware needed - Performance based system - We don't pay for seats, just for effective minutes of dialing - REPORTS are critical for the success - so much flexibility - CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it. Cons Cons: - Need option to add automated billing for purchasing minutes. Review Source OG Oscar G. Contact center analyst Computer & Network Security Used the software for: 2+ years ### "Wonderful experience!" July 11, 2017 5.0 Process optimization and cost-reductions Pros The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality Cons There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use! Review Source JG Javan G. IT Technician Outsourcing/Offshoring Used the software for: 2+ years ### "User friendly interface, easy to set up and great reporting." December 22, 2017 5.0 Pros Very complex use of API for almost all features, real time and historical reports, easy to use, set up, and maintenance. Very useful features to handle both inbound and outbound campaigns. Setting up is very easy and their support page is very detailed. Cons Fenero does daily backups and maintenance at mid night which last about half hour and which somewhat disrupts 2/7 campaigns. Review Source MB Mario B. Emerging Markets Manager Capital Markets Used the software for: 1-2 years ### "Good solution" May 4, 2020 4.0 Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles Pros It's a very simple application, easy to integrate and manage posting via API. The homepage is useful Cons We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain. An auto billing would be great so we are not having to log in and make a deposit to avoid the campaigns being turned off. Review Source JT Jennifer T. COO Education Management Used the software for: Less than 6 months ### "Great experience with Fenero" April 12, 2019 5.0 Overall my experience has been great. I have found a solution which is functional, priced well, with great customer service. Exactly what I was looking for. Pros We just started with Fenero and find the overall functionality for the money extremely valuable. It does everything we need (and more) and the pricing model is very fair. More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. As well, the reps have been exceptional answering my questions as I set up the system to support our needs. I couldn't ask for better support. Thank you! Cons I would like a more streamline way of adding call comments, then exporting them in a condensed manner. I have worked with the reps to figure out a solution which works for us ... which is great ... but it would make sense to be able to record notes after each call without them being exported on individual lines. Review Source GM Gustavo M. CEO Real Estate Used the software for: 2+ years ### "Best value out there" April 21, 2020 4.0 Solid product for outbound dialing. Pros Pricing is amazing, best in tbe biz. Overall functionality is what we need. Cons Wish they had automatic billing to a certain level each month. Account still gets disabled if I miss a payment. Review Source TF Thomas F. President/CEO Telecommunications Used the software for: Less than 6 months ### "World Class Software " August 14, 2017 5.0 This software is very user-friendly, completely free, the support staff is amazing, the software is bug free And glitch free. Pros I am absolutely blown away by this software. When I signed up, it was easy, FREE and I got up and running within about 15 minutes. Rep reached out to greet me and help answer and questions I had. He showed me a lot of great informative videos that guide you through setup. If you're looking for a cloud based contact center THIS ONE IS BY FAR THE BEST... I searched and searched for the software that would work for my business, and when I came across Fenero and signed up I instantly knew how amazing of a find this was. Don't believe me? Ok try signing up.... Nothing to download and no charges..... what is there to lose? Besides the lost time searching for software. Trust me on this one. Cons Hmm, I'm trying to think of any cons....... I have to honestly say, I cannot think of any bad things about this software. It's very user friendly, has separate portals for agents and managers. It's awesome! Review Source Response from Qubicles August 14, 2017 Awesome experience getting Denver Business Systems up and running with Fenero! BM Bella M. Appointment Setter Marketing and Advertising Used the software for: 2+ years ### "Easy to use " April 5, 2019 5.0 It was easy to use and very affordable Pros It is very easy to use like a, b, c.. Very user friendly Cons The recordings takes a while but good thing is you can contact the center to Follow up Review Source RC Ray C. CEO Banking Used the software for: 2+ years ### "The Fenero team has been there for me since the day I opened the doors to my business. Best there is" July 10, 2017 5.0 Speed and simplicity it's that simple! Pros This has to be the most user friendly system and software available. What ever your needs are they can accommodate! Cons There is not one negative thing I am think of about the Fenero Team and their software. I am not the most computer literate and this software makes me feel like a computer whiz! Review Source Carlo Angelo P. Senior Project Manager Used the software for: I used a free trial ### "Astonishing! I would recommend Fenero to other Virtual companies out there! " July 17, 2018 5.0 It just takes 1 person to manage the software. Pros The support is awesome! Easy to navigate, has self help knowledge base, real time reporting, easy to create stations and users, ...everything! Cons Honestly, I don't know what is / are not to like using Fenero. It give me what I need to run my virtual call center. #FeneroRocks Review Source TS Tim S. President Outsourcing/Offshoring Used the software for: 1-2 years ### "Fenero user" April 5, 2019 3.0 I like Fenero for start up projects Pros Ease of use Ease of deployment price per minute billing Cons lack of features getting in touch with customer service is a challenge Review Source Geraldine S. Gerente general de proyectos Computer Software Used the software for: Less than 6 months ### "Great call center Platform " October 10, 2018 4.0 Extremely satisfying best of all Pros Its very user-friendly excelent with the records and to put together all the call center needs you can even used it from your mobile device and the support its awsome Cons the recording file for the calls its not unlimited Review Source SA Sam A. Account Executive Computer Software Used the software for: Less than 6 months ### "Great for getting your feet under you" May 4, 2020 3.0 Over all satisfied. You can't beat the way the pricing works, essentially only pay what you need means no gross overspend on something you aren't sure you need yet. Pros Pricing is very well placed for any organization that is just getting started and needs to get their feet wet as well as learn which direction they are headed. Cons One of the best things about the software is also one of the worst. Because there are so many features and cool capabilities there is a huge learning curve and can be overwhelming to deal with. Reason for choosing Qubicles It is a great product to use to learn what features are needed to achieve your end goal. Review Source AP Alejandro P. President Management Consulting Used the software for: 6-12 months ### "Great partner!" April 9, 2017 5.0 Fenero has proven to be a great Telecom partner. Their team is composed of individuals with prior Call Center experience. They have leveraged this experience to create a system that includes everything that the big boys use! And all this for just 2 cents/min! Pros Multiple features for a very affordable price Cons The initial setup does require I.T. proficiency. You are able to add their support plan to help you with this. Review Source AG Andre G. Product Manager Real Estate Used the software for: 1-2 years ### "We have been using Fenero for over one year now and could not be happier. " December 19, 2017 5.0 Pros The software is very easy to use. It is also very well supported, packed with features and amazing reporting. Review Source AP Anthanette P. CEO Telecommunications Used the software for: 6-12 months ### "Fenero Review" May 1, 2019 3.0 Overall it has been a positive experience. Pros I liked the price for the service. Once you become acclimated with the system it because easy to start a campaign in no time. Cons The script creation is a little tough at first. It is not easy to update your banking information. I also have a glitch that causes my sign in information to pop up instead of the sign in screen periodically. Review Source JAS Jose Antonio S. CEO Real Estate Used the software for: Less than 6 months ### "Customer service and charges " April 17, 2019 4.0 Fair but can be better if they can review their billing more accurately Pros The functionality and easy to use reports Cons Take so long to give you DID for Agents and functionality for use this DID right away i waiting for my new ones more then a month and they already charge and DID are not ready to use Review Source SB Smitha B. CEO Used the software for: 6-12 months ### "We have had a very positive experience working with Fenero !" November 21, 2017 5.0 Pros The platform has all the features you can possibly want or think of. The team is very supportive and will work with you to help you achieve your goals. Fenero is a very cost effective robust solution and is the back-bone of a successful call center ! Review Source SA Susan A. Used the software for: ### "The contact center that addresses all my pain points when comes to the management side if it!" April 6, 2017 5.0 I love Fenero and am not new to the call centers. I have used many over the years, Five9, CallFire, Chase data, fillterZen call,8x8 and a few in between. Fenero allows me to run my call center from my iPhone and the fact I no longer have to scrub leads or filter I love. Review Source Similar Products Featured