# Leapwork Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Leapwork the right Automated Testing solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162251/Leaptest/reviews --- Leapwork 4.3 (50) [View alternatives](https://www.capterra.com/p/162251/Leapwork/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Leapwork Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews JK Jhanvi K Team LeaderInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Leapwork is a strong platform for automation process which performs low-code development, automated testing and drag and drop facility to perform repetitive tasks in less time.“ February 11, 2023 CM Christopher M Marketing DirectorMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “Our team consists of software testers with limited development skills.“ July 8, 2021 Rahul Y Automation LeadInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “My overall experience has been good and we have been using it for more than 3 years now and we moved from standard license to enterprise one.“ February 20, 2024 SP Saurabh P Digital Marketing ManagerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “This feature works best for beginners.“ March 7, 2023 Mary S Chief Information Security OfficerRetail, 201 - 500 employeesUsed the software for: 6-12 months. “The most enjoyable part of my job was automating tests for leapwork.“ March 30, 2022 ## Showing most helpful reviews Showing 1-25 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rahul Y. Automation Lead Information Technology and Services Used the software for: 2+ years ### "Leapwork: Scriptless Tool for Automation Quick and Fast" February 20, 2024 4.0 My overall experience has been good and we have been using it for more than 3 years now and we moved from standard license to enterprise one. Pros 1\. Scriptless framework 2. Easy version tracking 3. Very good support in their website. 4. Reusable sub flow created by anyone in team can be resued by anyone else. Cons 1\. Image recognition can be improved. 2. Sending email using attachment can be made easier rather than using powershell. Switched from [Selenium IDE](https://www.capterra.com/p/234796/Selenium-IDE/) The scriptless feature, which helped manual tester to switch to automation quickly. Review Source JH John H. Senior Test Engineer Pharmaceuticals Used the software for: 6-12 months ### "Focus on making tests and not only writing test code" September 5, 2019 5.0 Leapwork has solved a big problem for my team in regards to performing our user acceptance testing on new releases and upgrades of the software are responsible for deploying. The platform feels a little immature at terms in terms of the community support but there is a very solid foundation there to grow on. Pros I think that the codeless interface is a brilliant idea and increases the efficiency of the testing team significantly. For my team, where testing is just one of the responsibilities we have when upgrading and patching the product, we don't want to start training people up on programming languages so that they could start writings tests. With Leapwork the learning curve is very shallow and people can get started right away. I am impressed with the selection of blocks that have been included and haven't required any functionality so far that there wasn't either a block for or a could make a simple sub-flow for. The strategy editor, which is used to decide how to identify the GUI elements being manipulated, is really really clever! Cons The debugging functionality needs to be improved. When running complicated flows with mutiple sub-flows inside, when a bug occurs it is difficult to dig down into the sub-flow where the problem occured, and even when you've reached it there is no context specific data on the variables feeding into or out of the trouble making block. I don't think that their approach to customer support is correct, and I have spent hours spinning my wheels as I carried out long conversations with their support stuff via a chat window on their homepage. Some of the initial steps that are required, like making a test flow to log onto the Leapwork agent server, were not clearly explained. Alternatives considered [Tricentis Tosca](https://www.capterra.com/p/242193/Tricentis-Tosca/)[Ranorex Studio](https://www.capterra.com/p/173144/Ranorex-Studio/) Reason for choosing Leapwork Our testing team didn't have any programmers in it so we would've faced a big hurdle to train everyone up enough to use the other tools, even with their workflow recording options. Leapwork was the correct decision for us. Review Source JL Jonathon L. CEO Hospital & Health Care Used the software for: 6-12 months ### "Can't get anyone to acknowledge me from the company so..." August 7, 2024 1.0 After we signed the contract, we quickly realized that the workflows we were trying to automate were not stable enough to leverage the platform. That's on us. They reached out once, presumably when they could see that we were no longer using the platform to see if they could re-engage us, but it wasn't a fit. We told them on the call that the platform wasn't a fit and our intent was to not renew. Months after the contract term came and went, they invoiced us for the renewal via a canned email. I replied and said our intent was not to renew and there was never a reply. We received a series of canned emails with invoices and I replied to each asking for a human being to respond and acknowledge me, but that never happened. They have since sent our account to collections for the renewal, and invoiced us yet again for the next contract renewal. I know this company is all for automation, but it would be nice if you could work with a human when things aren't working. Even if the first notice was not in writing, they received several emails of our intent on the second renewal. They seem disorganized and overly automated. Pros The functionality of the platform was as expected. We chose to engage with Leapwork to help us automate some web-based processes, and admittedly that's not their bread and butter. Cons Lack of communication and customer service. Review Source KS Kyle S. VP of Development Insurance Used the software for: 1-2 years ### "LEAPWORK Has Helped Us Create Better Software" December 10, 2019 4.0 We are automating the tests for our digital contract platform to make sure our agents in the field always have a reliable software that doesn't have any bugs or issues. We have been able to create tests to cover all of our compliance for each state so that our agents and funeral homes are always 100% compliant with the contracts they create. Pros \- Ability to create automated tests for a thick client - User friendly views for creating tests from a flowchart - The ability to scheduled tests Cons \- Scheduled tests couldn't deliver notifications to multiple emails - Email validation was very strict. - Electronic signature image recognition was slow and timed out frequently Alternatives considered [Ranorex Studio](https://www.capterra.com/p/173144/Ranorex-Studio/) Reason for choosing Leapwork We were able to figure out how to configure tests in LEAPWORK almost instantly compared to other products we looked at. Review Source KD Koen D. Software Tester Information Technology and Services Used the software for: 1-2 years ### "Serious gaming" December 5, 2019 5.0 We use Leapwork to run flows for regression testing whenever a software update is released to test, acceptance or production sites. Also, we use Leapwork to frequently run flows to verify that specific pages, functions or API's remain available. We consider it a challenge to specify which flows we need, rather than how we can create and maintain them ... thanks to Leapwork. Pros Leapwork is a visual object oriented tool for creating flows that automate repetitive actions in the operation of software, both for desktop apps and for websites, ideal for testing! No matter how simple or complex the flow, there are actually little restrictions because the set of building blocks is very complete where each block also has a rich set of options to specify its actual behaviour. Better yet, the set may be expanded with custom made reusable subflows as blocks for commonly executed general actions such as logging into an environment or application or opening specific web pages, ensuring that the flows remain easy to understand at each level and easier to maintain. An extensive set of examples makes it very easy to give it a go and when I do then encounter a problem in applying Leapwork, the helpdesk helps me out using a very efficient chat. Flows may be executed interactively on a desktop or laptop or on a server, on BrowserStack or on a Selenium Grid, but also may be scheduled to run automatically at specific moments. Also, these schedules may be started from DevOps or by calling the REST API from e.g. Powershell scripts. Cons Leapwork is a very flexible and versatile tool that is fun to use. But when you flip that coin, it turns out it also is easy to make flows that are difficult to maintain. And yes, it takes some self-control not to step into this trap. But then, I made flows for adaptive websites that run on various window sizes and on test, acceptance and production sites ... all in the same flow! The reason why complex flows sometimes are not easy to maintain is because Leapwork has only limited options to execute flows step-by-step. This makes it difficult to pinpoint the exact location in the flows where things go wrong and therefore need some tweaking. The tweaking itself is easy and straightforward, but finding out where and when and why is a challenge. Also, it is not easy to output specific information without the need to go through the complete log that the flow creates. Alternatives considered [Tricentis Tosca](https://www.capterra.com/p/242193/Tricentis-Tosca/) Review Source RS Ronni S. testmanager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Easy to learn, tough to master, the support is very helpfull, good product" September 20, 2017 4.0 I can allocate my manuel resources for functiuonal testing, and have leaptest take care of regressions testing. I'm able to create automatic tests where I have a static outcome (expected result) everytime Pros For the last 8 months I've been using Leaptest, and so far I've not been disapointed, the basic functionalities are easy to use and the ability to create custom buildingblocks and implement my test cases in a 3rd party programs is great (the cases is running up against our Bamboo server) The support is very helpfull and take every request/question I make seriously. I do find bugs in the system, but these are getting fixed quite fast, updates comes regularly. What I like most about it is the fact that its easy to explain to non it workers how it works, this makes it a great tool for automated test, you dont need to understand code to be able to use it. Cons A desktop testcase tends to run slow when running it up against my own server. Using Selenium is great, but the same testcase can give different results when I run it up against Chrome, FF and IE , when a bug like this is found, support cant always fix it since they are dependant on a 3rd party program( ex. we must wait for Modzilla to release a new webdriver version) Also that lack of a proper debugging tool when debugging your test is really annoying, ex. when I use custom building blocks within a test case and it fails, I can only see what custom block failed, but not within it the specific location. Review Source Response from Leapwork January 12, 2018 Unfortunately, cross-browser testing is often hampered by the application under test which output differs depending on browser. We are launching a new runtime engine, which can execute multiple building blocks in parallel inside each case, and debugging. Mary S. Chief Information Security Officer Retail Used the software for: 6-12 months ### "Good test automation program" March 30, 2022 5.0 The most enjoyable part of my job was automating tests for leapwork. Automation testing is a breeze with this tool because it's so simple to use. This allows you to easily switch between testing a web application and a desktop application while you're still in the middle of them. Pros We've been able to scale the solution effectively and without requiring a lot of development expertise thanks to its configurability. Cons Without the use of image and text recognition, I want to automate my mobile apps using Browserstack or another mobile lab provider. Value inputs in sub-flows should be able to be sorted like folders in the asset tree, and value inputs should be categorized. Review Source CN Christian N. Chief Product Officer Information Technology and Services Used the software for: 1-2 years ### "Great no-coding test automation tool" January 8, 2020 4.0 We test that our main features work as part of our agile development process with LEAPWORK flows running in Development, Staging and Production. We are able to do cross-browser tests to verify that we do have any issues with combinations we do not run ourselves. Pros LEAPWORK does not require any coding. The business analysts are doing the test flows without much technical support. We have flows covering new features in progress as soon as the first implementation sprints start. This makes it quick to have good coverage of new feature fast. Additionally we have a good coverage of the browsers our customers use in production. The ability to run with BrowserStack is also a plus. Cons The CI integration TeamCity is incomplete and not supported by LEAPWORK directly. The agile development process is not supported too good with the folder structure and move/copy features. Execution speed could be faster - could common blocks be precompiled or similar as they don't change apart from parameters? Review Source VR Verified Reviewer IT Specialist Oil & Energy Used the software for: 1-2 years ### "Extremely user-friendly. Very customizable. You can automate just about anything. " July 31, 2018 5.0 Pros It's very convenient and cost-efficient when we can automate the bottleneck areas of our processes that require a lot of repetition such as product testing or business verification. It's so easy to use because of the flowchart-based method that even those in our team without a technical/specialist knowledge of coding can build cases and execute them with just the click of a button. Leapwork allows for highly customizable building blocks with virtually no limits on architecture, protocol, application type or age. This makes it so exciting because the possibilities for its applications are limitless. Cons I used to occasionally find bugs in the system, but they have been becoming fewer and fewer with each regular software update from the developers. Their CS is just incredible. Review Source Merdan D. ICT Consultant Computer Software Used the software for: Less than 6 months ### "Automated testing without any knowledge of coding." December 30, 2019 5.0 We use Leapwork for regression testing. Leapwork is integrated in Microsoft Azure DevOps. We have chosen for Leapwork because the testers are non-developers without developments skills. The tests are easy to make with building blocks. It is easy to make test a web application and desktop application in the same flow. Pros Don't need any knowledge of coding. Easy to learn, also for non-developers. It is compatible for web and desktop applications. Great customer service and support. Cons Desktop flows are slow Not for small companies Alternatives considered [Telerik Test Studio](https://www.capterra.com/p/185961/Test-Studio/)[Ranorex Studio](https://www.capterra.com/p/173144/Ranorex-Studio/)[mabl](https://www.capterra.com/p/175029/mabl/)[TestProject](https://www.capterra.com/p/192394/TestProject/)[Endtest](https://www.capterra.com/p/180545/Endtest/) Review Source FB Frank B. System specialist for system management Utilities Used the software for: 6-12 months ### "Easy-to-use, inexpensive tool for monitoring from the end user's point of view." September 20, 2017 4.0 Easier creation of test cases for end user monitoring. Pros Creation of test cases via GUI without coding. Reliable running test cases. Easy installation and setup. Cons Difficult troubleshooting, as logging quickly becomes confusing. Product updates must always be tested intensively. Review Source Response from Leapwork January 12, 2018 Major improvements of the handling and structuring of large flows are coming in Q2 2018, including capabilities for collaboration, revision history, and governance. RL Ronco L. DSI Research Used the software for: Less than 6 months ### "The ideal tool for industrializing tests" January 8, 2020 4.0 Test tasks take a long time for business users when developing projects. Leapwork allows to perform efficient automatic tests, check regressions and secure version upgrades Pros With a rich interface and multiple functionalities to define configurable tests, this tool effectively simulates users and saves test time. Scheduling complex tests also enables active application monitoring Cons It would be useful to extend the functionality to load tests Review Source LR Leila R. Agile Tester Insurance Used the software for: Less than 6 months ### "Leaptest is best test automation tools for tester without programming knowledge" September 29, 2017 4.0 Easy to use Pros Easy to create and run test scenarios. Can be used both for testing desktop and web application. Easy to scheduling and run test cases Cons Cannot add environment for windows server 2008. Test Cases failed if i import test cases on new pc and run with different screen resolution. Review Source Response from Leapwork January 12, 2018 Unfortunately, we only support Windows Server 2008 R2 and later, as well as Windows 7 SP1 and later. This is due to technical limitations in older versions of Windows. However, our Desktop UI technology makes automation cases work with 100% accuracy regardless of screen resolution, unless it's Citrix automation. SS Sebastian S. Software Engineer Computer Software Used the software for: 6-12 months ### "Over all exactly what we looking for in a Test Automation tool" September 19, 2017 5.0 Increasing our product quality Pros \- User with no experience in software development can use the software - Quick is easy creation of test scenarios Cons \- sometimes the OCR isn't accurate - maybe a function to exctract text or position of controls via window handle would be nice Review Source Response from Leapwork January 12, 2018 Our Desktop UI technology which was released December 2017 allows for 100% accurate automation and makes text recognition redundant, unless you¿re automating virtual desktops. Text recognition requires a lot of processing power which can cause slowdown. DS Dale S. DevOps Health, Wellness and Fitness Used the software for: 1-2 years ### "Fast way to get automation test cases." July 10, 2018 5.0 I have automation where I had non before. Pros Very easy to create test cases with out being a programmer. Able to review the test as you go. Schedule allow you to have different tests for different deployments. Works great with jenkins and test rails. Cons This thing is a memory hog. It cause test to fail because the server become un responsive. I fixed it by have it do a auto reboot ever morning but very annoying. Review Source DS Dale S. DevOps Health, Wellness and Fitness Used the software for: Less than 6 months ### "If you use this make sure it is on it own server. Love the ease of use." September 28, 2017 4.0 You can higher a non developer to create integration test. Pros Very simple to use. Was able to give to a non developer to create tests for a software system that we do customized scripts with but do not develop on our selves. Cons Has this on our Jenkins box and it kept locking up because of resourse being used by leaptest. We are working on having a stand alone machine for this. Review Source Response from Leapwork January 12, 2018 We're continuously working on improving our integration points, and in the second quarter of 2018 we will release a new open API. VW Vegar W. Senior Software Tester (Team lead) Computer Software Used the software for: Less than 6 months ### "Excellent support (keep it up) " September 26, 2017 4.0 Pros Modular and powerful tool for testing web and desktop applications. The support team responds quickly Cons Lacking capabilities for a whole product suite (testing of mobile apps). Some of the UI elements are somewhat cumbersome to navigate in Review Source Response from Leapwork January 12, 2018 We'll roll out support for mobile applications during the first half of 2018. FD François D. Responsable du pôle développement Computer Software Used the software for: 1-2 years ### "Pas du tout convaincus de la plus-value de cette solution (" July 2, 2024 2.0 Pros L'outil de capture est vraiment puissant Cons \- très cher, à ce prix autant former les testeurs "manuels" sur du Cypress ou Playwright - courbe d'apprentissage longue - pas adapté aux petites équipes agiles - très difficile d'exploiter le potentiel de toutes les fonctionnalités - l'approche low-code s'est avérée être un problème et non un atout Review Source JM Jerry M. Test Manager Internet Used the software for: Less than 6 months ### "Tester friendly and easy to use even non-testers. Great value comes from a product like LeapTest." September 28, 2017 4.0 Lower TCO in Testing department. Able to quickly train up junior members of the team with a cost effective automation tool. Enhance product quality by creating more rapid testing against the product and test more frequently. Pros Benefits with the product: - Very easy to use. Able to allow junior team members to begin applying knowledge and skills in an automated environment. - Intuitive. There are blocks for many different applications. - Cost effective. Lowers TCO and overhead. - Effective increase in ROI. With lower TCO, ROI is gained by freeing up person cycles to work on more productive tasks. - Customizable. The product allows for creating unique blocks specific to your user environment. - Good value. The product cost is low compared to the cost of hiring additional bodies that are specifically dedicated to automation. The need to hire in a specific skill arena is diminished greatly with LeapTest. Tester skillsets are still needed but can be more broadly focused in many discipline arenas now. Cons Challenges with the product: - Customer care. The team is great but resources are limited. My team is working with a member of the LeapTest team but they are on vacation. This has slowed response time considerably. - Limitations in recognizing text in different applications. One noted example. Putty an application that allows you to connect to Linux systems cannot recognize text that is returned on the putty console. - Certified training. Video training is fine but limited. Being able to have a team member certified adds to team competency when working with others and company partnerships. - Bug tracking integration. Limited integration between different bug trackers. Review Source Response from Leapwork January 12, 2018 We're currently working on establishing 24/7 customer support, which will be available soon. RT Rick T. Test Manager FiRe Financial Services Used the software for: 1-2 years ### "Leaptest is a lot of fun and is great for those who like a bit of creativity in their test suites" September 26, 2017 5.0 I automated my entire regression test, which we do once monthly. That saved me about three days worth of testing time that was wasted on processing things. Now all I have to do is look at the results and do real test analysis, instead of wasting time pressing buttons. Pros Leaptest is infinitely customizable. I've made large scale product automations, process automations, and small scale validations, and for each there is a functionality. I try every day to reach the edge of customizability, and as far as testing tactics and creativity goes, haven't found it yet. Cons Integrating Leaptest into our system has been a bit of a hassle. For an independent tester this is no problem, but if you want your tests to be used by other users on a network you're going to have to sit with some security and network experts and figure out how to keep the connection to Leatest alive on a virtual or shared space. We're still working out the kinks on our side, with a lot of great help form the folks at LT Review Source Response from Leapwork January 12, 2018 Thank you very much for your support. Major improvements of the handling and structuring of large flows are coming in Q2 2018, including capabilities for collaboration, revision history, and governance. MJ Marie J. QA Analyst Legal Services Used the software for: 1-2 years ### "LeapTest is the best truly code-free UI testing tool I have ever used." September 26, 2017 4.0 I am a software tester with no programming skills. LeapTest is very simple to use and not once have I had to ask a programmer for assistance. Our software moves documents from a web app to a document management system. I need ensure the documents in each system are identical as well as test UI functionality of the web app. LeapTest handles both. The image recognition feature is fantastic and I can use the same tool to create automated test cases for functionality testing. In the past, I have always needed 2 tools. First a record and play tool to create a script to test the UI and then use a document compare tool to test the output. LeapTest does it all. Pros No coding skills needed. Never pull a programmer away from their task to help the tester. Selenium feature is nice, but I actually love the superb image recognition feature. I need to compare documents-every character, color shade, etc. There are a lot of image recognition tools out there, but none that can double as an automated testing tool. Cons The only complaint I have is that updates come without much warning and no bulletin explaining what was updated/changed. Review Source Response from Leapwork January 12, 2018 We're currently improving our release pipeline, including release notifications and a more predictable release pattern. JK Jhanvi K. Team Leader Information Technology and Services Used the software for: Less than 6 months ### "Powerful Low-code Automation Platform" February 11, 2023 5.0 Leapwork is a strong platform for automation process which performs low-code development, automated testing and drag and drop facility to perform repetitive tasks in less time. I'm using this software to avoid repetitive tasks and perform automated testing without having too much knowledge of coding. Pros Leapwork is developed for all the organizations who wants to improve their speed and quality without writing complex code. It's very easy to use and offers many features like automated testing, drag-and-drop and no-code environment. Cons Personally, I'm not getting any issues with the software to perform my tasks of automated testing. It will be great if they provides more stability and performance. Review Source AC Annelise C. Frontend Tester Used the software for: 6-12 months ### "Great tool for someone without knowledge of coding/programming (like me!)." September 20, 2017 4.0 Pros Very easy to get started with this tool, even without any previous instruction. The e-learning videos and Q&A section are very good and helped me a long way. It is very easy to create new test cases, edit existing ones and set up scheduled test runs. Customer service is very, very good! If I submitted a question via the chat function, I received an answer almost immediately and any problem I have reported has always been solved to my satisfaction. Cons Experienced too many situations where my scheduled test runs failed without any obvious reason. If I then ran the same test manually, it passed without any problems. Also, if I log on Leaptest from another pc than my own, I can't see my test cases etc. Review Source Response from Leapwork January 12, 2018 We're currently working on significant overhauls of the user interface, which will make it easier to follow what's going on in the cases. FK Felix K. test & release manager Information Services Used the software for: 1-2 years ### "Review of Leapwork" October 15, 2019 4.0 Pros Leapwork is very intuitive to use and helps in all sorts of automation tasks. It's easy to get started and the knowledge base has lots of articles to help in case you're stuck. Cons Because of the non-coding setup the functionality falls short in customization of for instances logs and other nice-to-have features which can make the experience somewhat rigid. Review Source SP Saurabh P. Digital Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Best No-Code automation tool" March 7, 2023 5.0 Pros The best part is that it is very easy to script TCs without having the knowledge of coding. This feature works best for beginners. Cons Sometimes the feature blocks not working efficiently and get struck. Review Source Similar Products Featured ## Related categories [Automated Testing](https://www.capterra.com/automated-testing-software/)