# Gigwell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gigwell the right Event Booking solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162663/Gigwell/reviews --- Gigwell 4.5 (98) [View alternatives](https://www.capterra.com/p/162663/Gigwell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gigwell Ease of use 4.2 Customer Service 4.8 ## Pros and Cons in Reviews SM Scott M OwnerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “Gig-well changed my whole workflow - and it makes it easier on my clients as well as DropBox Sign handles all of the electronic signatures and if redlining needs to happen the buyer can download the PDF and do the needed work up and gig-well then allows you to upload the completed contract when all is ready. “ January 14, 2023 LS Liz S BookkeeperMusic, 2 - 10 employeesUsed the software for: 6-12 months. “There are often times that I have issues creating or tweaking an invoice.“ April 23, 2024 AR Allen R Talent Agent and ManagerMusic, 2 - 10 employeesUsed the software for: 6-12 months. “Having everything in one platform is extremely valuable including all invoicing/payments“ April 19, 2024 TG Thea G Booking AgentEntertainment, 2 - 10 employeesUsed the software for: 1-2 years. “The search box, when trying to find a client or booking, lags and is not reliable because the client will not show up if the spelling or capitalization is a little off. “ December 22, 2022 JS Joe S Partner/Senior AgentMusic, 2 - 10 employeesUsed the software for: More than 2 years. “The flow of contract creation, editing, and sending is very intuitive. If the deal is straightforward I could have a contract put through in 2-3 minutes. “ January 5, 2023 BB Brittany B NYC Regional DirectorEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, its a good product for organizing contracts and invoices together, but there are definitely some software redundancies that cause a lot of extra clicking and not the most efficient use of time.“ December 22, 2022 MB Madison B CEOMusic, 2 - 10 employeesUsed the software for: More than 2 years. “I like that it was built for businesses like ours, and for the most part, is comprehensive in terms of functionality for us to execute and organize our work between clients and talent.“ December 23, 2022 TM Ty M OwnerEvents Services, 2 - 10 employeesUsed the software for: 6-12 months. “It's very cumbersome for my role as a talent buyer booking 15-30 local shows a week for 20+ venues and 50 artists.“ January 9, 2023 ## Showing most helpful reviews Showing 1-25 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Penni M. Owner Agent Entertainment Used the software for: 2+ years ### "Gigwell is easy to use" January 5, 2023 5.0 Pros Gigwell is easy to use for me to create and track contracts. Another perk is having Gigwell feed into a shared google calendar to my clients can see tentative and confirmed dates. Cons Improvement is needed in updating contact information. For example, if you change or add an address for a contact, it sometimes takes refreshing the page numerous times to have the address come up for the contract. Review Source Response from Gigwell April 10, 2023 Hey Penni, thank you for your feedback. We just wanted to clarify that we don't automatically update the contact information for existing bookings after you make changes. However, we do provide an "Update Booking" button in the Buyer tab, which will update the contact information for each booking. If you'd like to learn more about this feature, please don't hesitate to contact us at support@gigwell.com. We're always here to help! SM Scott M. Owner Entertainment Used the software for: 2+ years ### "Stop doing all of this work in excel and word and get on a platform - time is money crew! " January 14, 2023 5.0 Gigwell has saved me a lot of time through getting bookings confirmed faster, allowing payments to be done in a more professional way. The settlements with the artists fits their needs and advancing artists is a breeze through all of gigwell's templates that come standard with the platform. If any issues arise you get someone from their core team right on chat with you to tackle that problem with you and it gets done. I have worked with other platforms like gig-well and by far they take the cake. Pros I used to work contracts via word so structuring every deal and making all of the modifications manually which would take a lot of time. Gig-well changed my whole workflow - and it makes it easier on my clients as well as DropBox Sign handles all of the electronic signatures and if redlining needs to happen the buyer can download the PDF and do the needed work up and gig-well then allows you to upload the completed contract when all is ready. Cons Advancing for artists can not be done through an iPad if modifications need to be made - only on a computer. Everything else is legit. Review Source Response from Gigwell April 10, 2023 Thanks for the feedback, Scott! You can modify advancing details on any device! Please send me a note to support@gigwell.com and we'll take a look. Cheers! TM Ty M. Owner Events Services Used the software for: 6-12 months ### "Gigwell for Talent Buyers" January 9, 2023 3.0 Overall the support has been great. There are many features that seem simple that the product can't do, but more specifically for my business. It's an extremely nice software for booking agencies looking to book a handful of artists, as the focus is artist rich as opposed to venue rich. Pros Gigwell is definitely feature rich, and well thought out for Booking Agents Cons It's very cumbersome for my role as a talent buyer booking 15-30 local shows a week for 20+ venues and 50 artists. Reason for choosing Gigwell I chose Gigwell because it demoed well. My list of prepared questions were answered, but a couple of them were answered incorrectly leaving me frustrated during and after deployment. But, due to the absence of products for what we do, Gigwell would still be my most recommended solution. Review Source Response from Gigwell April 10, 2023 Thanks for the honest feedback, Ty! Feel free to reach out to us via email at support@gigwell.com to discuss your workflow. We would be happy to assist you in optimizing and streamlining your workflow further. Many talent buyers use Gigwell for their venues, so we're happy to share best practices with you. Cheers! LF Leah F. Booking / Logistics Coordinator Music Used the software for: 1-2 years ### "Its good but could be better" January 5, 2023 4.0 Overall, Gigwell is great but could use some extra features to eliminate unnecessary steps. Pros I like that you can enter bookings, invoices, and advancing details all in one program. Cons I don't like that you can't give levels of access to artists teams. Only certain people should be able to see the financials. Please add this feature where you can allow someone to have all access, and then access that only allows you to see the date, deal terms, and promoter contacts. Also, the ticket count program could use an upgrade. You can't delete tours only rename them. Also, when you click on the tour you can't see which dates are under that that specific one. If there was a feature that allowed a show to populate from GW to the ticket count program that would eliminate the extra steps of having to open a separate program and enter the same show. Review Source Response from Gigwell April 10, 2023 Hey Leah, thank you for your feedback. We offer five different levels of access for artist teams. Two of these roles, Artist Owner and Artist Manager, provide full access to the deal terms, expenses, logistics, contacts, and more. Additionally, we have an effortless way to generate a report for ticket counts in Productivity Suite (Book) and then import it to Ticket Counts Pro (Track). If you have any further questions or concerns, please don't hesitate to contact us at support@gigwell.com. We'd be happy to review both of these items with you. Thanks! JE Janice E. Weddings & Special Events Manager Events Services Used the software for: 1-2 years ### "Great but needs more improvement!" January 9, 2023 4.0 I love being able to put details in there and customize how everyone in the team can view and access it. It does however is expensive, and our clients always complain of hidden charges when they pay using the platform. There are also non-customizable features that I think should be, especially event services and management differ for every company Pros The software has all the details we, and the artists need to refer to in terms of venue, rates, timing, etc. Cons It's not user friendly for someone who is just starting. It took me 6 months and more to get accustomed to it Switched from [Tripleseat](https://www.capterra.com/p/118047/Tripleseat/) Tripleseat was for the most part catered for restaurants so a lot of the things there were for tables and reservations. We catered to DJs therefore needed something to support that. Review Source Response from Gigwell April 10, 2023 Thank you, Janice, for sharing your feedback. Like with any software, there may be a learning curve involved, and our booking software is no exception. Generally, it takes about 3-5 bookings to become accustomed to the software's features and functionality. We also offer personalized training for new users, as well as biweekly webinars to help users get up to speed quickly. Additionally, we can simplify the feature set for smaller agencies that don't need all of the functionality. ZH Zach H. owner / agent Music Used the software for: 6-12 months ### "Good for basic features, disappointing for anything else " January 5, 2023 2.0 It's good for a very basic contract experience however other than entering a contract I've outsourced all other features. It's too difficult to use the other features, etc. I wish that it could do a bit more. Pros Entering a basic contract is simple and it's pretty easy to navigate around the software. Cons It's hard to use for any other features. The software also doesn't do currency conversions easily, which is a big problem for my business. Accounting features are too difficult to use. I basically just use it to enter a simple contract that I download and send manually, nothing else. For this it's great however would be great if it could do a few more things. Alternatives considered [Prism](https://www.capterra.com/p/176434/Prism/) Reason for choosing Gigwell A friend of mine who I trust uses the software and was able to get me a decent review before buying it. Review Source Response from Gigwell April 10, 2023 Hey Zach, we appreciate your honest feedback. Just to let you know, our system can handle currency conversions. As for the accounting features, there may be a bit of a learning curve involved, but if you ensure that all payments are recorded for each booking, the reports should be straightforward and precise. If you're interested, please get in touch with us at support@gigwell.com, and we can help you optimize your workflow and discuss both items further. JS Jon S. Agent Entertainment Used the software for: 1-2 years ### "Jon Sax" December 22, 2022 4.0 It has been an improvement from Overture, although there are definitely areas for improvement. Pros I like that I can filter all of my events to quickly gauge which promoters have paid and which ones haven't. Cons The querying ability to look back on previous events is very challenging. This could definitely be improved. I want to be able to quickly query past events by artist, city, venue, promoter. Review Source Response from Gigwell April 10, 2023 Jon, thanks for the feedback! We offer a straightforward way of retrieving data by utilizing the reports filters. You can effortlessly search for events based on any criteria such as event location, artist, promoter, and more. Our filter-builder mechanism enables you to construct more complex queries. Please contact us at support@gigwell.com to arrange a call and explore reports. Gina M. Artist Manager Entertainment Used the software for: 2+ years ### "If you're an agent or manager you need this." January 6, 2023 5.0 There are so many benefits to this software. It asks all the right questions and allows our artists to know all of the facts about their shows. Pros I really love how the software integrates with Google Calendar and Google docs. Saves so much work. Cons Some things are really difficult to configure and I am constantly calling on support to do things that are complicated. And sometimes Gigwell can't do it. There are some features I don't use because I can't figure out how they work. Review Source Response from Gigwell April 10, 2023 Thanks for the honest feedback, Gina. Please send us a message to support@gigwell.com to review your workflow and share best practices. We can also simplify your features if you are not using them all. Thanks Michelle L. President Entertainment Used the software for: 1-2 years ### "I Definitely Recommend Gigwell" December 29, 2022 5.0 Overall, I am very happy to have found Gigwell. It saves me tons of time Pros Gigwell has made doing many aspects of my job must faster and smoother Cons It was very difficult to figure out how to upload the data from Gigwell into Quickbooks. I'm still not happy with the way it's working on that aspect. I wish that was much smoother.Also there are some aspects of the contract that I have to manually edit on every contract. I wish i could edit the template to avoid this. Maybe it can be done but I'm not aware? Review Source Response from Gigwell April 10, 2023 Hey Michelle, it would be great if you could get in touch with us at support@gigwell.com. We'd be happy to review the Quickbooks import template for you. We've worked with many agencies who have successfully exported their invoices from Gigwell and imported them to QBO without any problems. Also, we'd love to assist you with the contract situation. It seems like you require some custom variables. You shouldn't have to manually edit contracts before sending them out. Everything can be automated! VR Verified Reviewer Agent Music Used the software for: 2+ years ### "Review of Gigwell from \[SENSITIVE CONTENT\]" January 5, 2023 5.0 Helps us keep everything together. Really acts as a glue to hold things together and driver to push booking forward. Pros The integration with google and other software, invoicing and payment features. Cons The calendar integration and onboarding of artists was always a little tricky, oftentimes for the artists. Review Source Response from Gigwell April 10, 2023 Thanks for the feedback! We've recently improved the artist onboarding flow and added new features and permissions. Please reach out to support@gigwell.com as some features are still in closed beta. We're happy to enable them for you! JK Juliane K. agency ceo Music Used the software for: 2+ years ### "Good system " January 5, 2023 4.0 great Pros Payments and invoices can be sorted clearArtists get all the details they need easily Cons hard to get unused acts out of the systemyou can not do deposit payment notesartists can not "only" download there invoices Review Source Response from Gigwell April 10, 2023 Juliane, thank you for your feedback. We offer the option to deactivate artists while retaining their historical data. However, if you choose to delete an artist from your roster, their historical data will be removed. Please contact us at support@gigwell.com to have us review the artist invoices. You can grant them access to Gigwell so they can download their invoices. CC CIARAN C. Managing Director Entertainment Used the software for: 6-12 months ### "Revolutionised Booking" April 26, 2024 4.0 Very good, lots of learning to be had with this system. Pros Everything is cloud based and automated Cons Its quite indepth and a general idea of online booking systems is highly valuable in advance. Reason for choosing Gigwell Seen another agent work with Gigwell and was impressed with instant invoicing. Review Source DV David V. Booking Coordinator Entertainment Used the software for: 1-2 years ### "David's Review" January 6, 2023 4.0 Overall Gigwell has been very helpful with staying organized. A system like this is very necessary for a company that looks after over 100 artists. It would be too difficult to keep track of everything otherwise. Pros I like the multi-functionality and the fact that I can input certain info into templates (contracts and invoices, for example) Cons Sometimes it takes very long to load certain things, or I have to refresh the page a few times in order to get to the page I am trying to get to. Review Source Response from Gigwell April 10, 2023 Thanks for the comment, David. Please reach out to support@gigwell.com so we can check your dashboard's performance. No need to hit refresh a few times just to get to the page you want! Keep us posted. Marc K. General Manager / Senior Tour Agent Entertainment Used the software for: 6-12 months ### "Gigwell Rocks" July 22, 2019 5.0 The staff at Gigwell rock. The customer support specialist is absolutely amazing. He is attentive, patient and always finds a solution to any issue. I just wish they had phone support and 10 more representatives. Pros \*Love that it's web based so that all my team members can utilize the program from their local work locations \*Love the itinerary functions \*Love that you can issue out receipts for payments posted to buyers \*Love that it integrates into google calendars Cons Because of its flexibility and enormous power, it seemed a little overwhelming and complicated at first. But once you get an understanding and use it daily, it gets easier. Reason for choosing Gigwell Gigwell met all of our needs Review Source AD Austin D. Senior Agent Music Used the software for: 1-2 years ### "Decent Product some kinks" December 22, 2022 4.0 Good Pros Easy to use and train new agents with, Automated invoices, organized, easy to use over all Cons Lag, freezes, sometimes bookings don’t show when you go out 3-4 months, Review Source Response from Gigwell April 10, 2023 Hi Austin, thanks for the comment. Please contact us at support@gigwell.com so that we can investigate the performance of your dashboard. There are several potential factors that could be impacting its performance, such as internet connectivity, insufficient disk memory, or an outdated browser version. We would be happy to discuss this with you over a call and determine the best course of action. Thanks! VR Verified Reviewer Live Events Coordinator Used the software for: 2+ years ### "Antonio & Glade are awesome to work with. They are part of my team to make things happen!" December 5, 2017 5.0 Pros I enjoy the contract management and automation. Saves a lot of time. The invoicing is easy and helps me keep track of payments. Cons Would like the CRM to be more. Would like to send single invoices not attached to deals. Would like to track merch better. Have a way to send messages to some people on the artist tab instead of all of them. Review Source VR Verified Reviewer Founder and Director Music Used the software for: 1-2 years ### "An enjoyable experience that has boosted productivity through an efficient, sleek looking interface" December 5, 2017 5.0 An efficient, productive team who enjoy their work Pros The team and I love the dashboard - it's easy to use and stores everything relative to bookings. The ability to have only bookings at particular stages of the bookings process is very useful. Cons It's lack of cross-market functionality. As an Australian company there a few features which would be useful to the Australian market including specific door deal splits, production supplies (as not all promoters provide full backline) Review Source VR Verified Reviewer Managing Partner Events Services Used the software for: 1-2 years ### "Efficient and reliable" December 12, 2017 4.0 Pros It helps me to move through my deal flow with minimal friction without things falling through the cracks. Cons There are aspects that don't quite fit my workflow, and I'd like to be able to customize some of the functionality a bit more. This is largely because there is no API's that allow developers on our end to create a more robust experience by utilizing API's that Gigwell could offer. Review Source KG Kevin G. President Used the software for: 2+ years ### "Very simple to use, great layout and aesthetics, AMAZING technical support" December 5, 2017 5.0 The ability to keep all confirmed shows in one database that's easy to use. I can track progress for my clients, see the shows I have coming up, and record payments. So easy to generate contracts. Pros The technical support is amazing from the rep. There are so many features and ways to fine tune things that it can be a bit overwhelming or confusing. Rep is always there to quickly and easily help me fix my problem. On a related note I love how you can personalize Gigwell so much. Cons There seem to be a few glitches with transferring information from the booking screen to contracts. Also Some of the information on the booking screen doesn't always transfer to the contracts. Using the variables can be a bit confusing sometimes, although the excellent customer support always fixes that. Review Source JH James H. Agent Music Used the software for: 1-2 years ### "Great Product!" March 17, 2023 4.0 Pros Booking management and contracting are the best feature. Cons The added fees in the payment features are a turn off for clients. Review Source Response from Gigwell April 10, 2023 Thanks for the feedback, James! We're actively working with our payment processor vendor to minimize fees for presenters and make it more competitive with market rate offerings. Please reach out to support@gigwell.com to learn more about it. KF Kaye F. Talent Agent Entertainment Used the software for: Less than 6 months ### "The solution to all my booking programme problems!" December 1, 2022 5.0 It is the answer to my numerous requirements in a all in one booking system. It is automating my processes and helping me keep clear comprehensive records Pros The event dashboard, calendar and payments sections are revolutionising my workload! So easy to be across all bookings EVERY day. Customer support is exceptional Cons I am still training myself of all the many features so it does require effort to learn the procedures and input your data but I think it is worth it Review Source M. Blaise P. Founder Entertainment Used the software for: 6-12 months ### "GigWell" August 3, 2018 4.0 This is very useful software platform for Agents and Bands. It has tons of capabilities that streamline the booking process and helps me work more efficiently. Pros I love the functions and capability of this software. The staff at Gigwell are 2nd to None. They are extremely helpful and very open to assisting anytime. Cons I don't have any complaints at all so far ... Its been great! Review Source DP Daniel P. Director Events Services Used the software for: 6-12 months ### "Great Software from Great People " December 2, 2019 5.0 Love the experience, absolutely changing the game for our agency Pros Intuitive design on all accounts, love the flow Cons perhaps too many things to learn to make it truly wok Reason for choosing Gigwell \[SENSITIVE CONTENT HIDDEN\] to the time to make it work financially for me so we could afford Review Source GD Genevieve D. Booking Agent Entertainment Used the software for: Less than 6 months ### "Like having an admin assistant :)" November 19, 2019 5.0 Pros It takes a lot of admin time off my plate By streamlining the contract and payments. I do t have to waste as much time customizing things manually. It was all done up front. Also, as I’m getting it figured out, the team is very quick to respond to questions and help me customize to fully suit my needs. Cons The Only drawback for me is the lack of CRM capacity however, it doesn’t claim to have that service. Review Source AH Annabel H. Accounts Entertainment Used the software for: Less than 6 months ### "Accountant review " June 17, 2019 4.0 Gigwell is going well so far, just needs a few things fixed from accounts end - e.g settlement reports for artists - displaying the fee when hovering over the gig would be really helpful also Pros The look of the interface, the functions when putting deductions in for artists. Recording payments so it can go straight in to be settled for that artist. Cons Invoicing, as we send a lot of invoices, it does not work as well as an accounting system e.g xero. Review Source Similar Products Featured ## Related categories [Event Booking](https://www.capterra.com/event-booking-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)