# KMS Lighthouse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is KMS Lighthouse the right Knowledge Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/162694/Lighthouse-Desktop/reviews --- KMS Lighthouse 4.5 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of KMS Lighthouse Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews TS Tomer S Chief Knowledge OfficerFinancial Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Excellent service on a daily basis and flexibility with out security needs and concerns.“ December 28, 2020 SM Stacy M Automation Solutions ManagerInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The configuration for adSync, SAML, and SFTP has been difficult to complete for my organization.“ February 4, 2021 SM Stacy M Automation Solutions ManagerInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “Not only is the system just amazing on it's own but the personal partnership we've developed with the KMS team is priceless.“ February 4, 2021 TM Timur M DirectorComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “It have had friendly and useful interface, no any unnecessary items that steal your attention.“ December 1, 2020 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pallas Ravae F. Orginizational Network Analyst, Social Consultant, Front-End Developer Used the software for: 2+ years ### "Lighthouse: Unique Impressive Features and Highly Customizable Landing Pages" June 28, 2018 5.0 Customizable interfaces, templates that allow for quick content development, instant answers, direct access to the Lighthouse technology team that is responsive and knowledgeable. Pros When we started broadening our search for content management systems and came upon Lighthouse I was impressed by the number of features I had never seen before. Examples: - Streamline feedback functionality - Instant answer: which can be public facing for self-service as well as internal - Multiple landing pages based on permissions - Completely customizable landing pages - Robust answer trees - Clean comparison charts - Content templates All of the items above are very easy to use. By creating a clear strategy prior to loading in your content you can leverage the templates to make finding content easy and fast. The ability to customize landing pages is essential for my company. Our clients demand a very high level of design and my developers can do basically anything within this platform to satisfy this. One of the most exciting features of Lighthouse is the answer trees. In other platforms I have used we have had to set these up manually, esentially just linking within a document to other documents. It's been time-consuming, tedious, and very difficult to edit once built. Lighthouse changed all that, the answer trees are build in a dynamic way so you can branch the paths, add new ones, link externally, and even create instant answers from parts of the tree. Dare I say they are even fun to make, is that too nerdy? When implementation is approached strategically to utilize all of the features above Lighthouse makes everyone's job easier. Cons From an administration perspective, there is a significant learning curve in regards to setting up permissions. Which is a good and bad thing. Lighthouse's permissioning is very flexible and advanced which allows companies to do almost anything they can dream up in regards to access. However, this flexibility also makes it complex. But once you get the hang of it, it makes sense. I recommend assigning two or three people within a company to become the experts and administrators of the permissions. Review Source SM Stacy M. Automation Solutions Manager Insurance Used the software for: 6-12 months ### "Memorable Lighthouse Experience" February 4, 2021 5.0 Overall, amazing. We've now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. The engagement from the entire team has been amazing and it's clear we have a partner in the work we are doing. Anything we need, they are there for us, working through it, offering suggestions and best practice methods that we wouldn't have thought of. Not only is the system just amazing on it's own but the personal partnership we've developed with the KMS team is priceless. Pros The ease of use for the end user and the content managers. Simplicity of the structure, templates, user interface, features. The KMS team that supports us during our transition from old to new. The ability to run reporting and better understand how our information is (or is not) being used, the feedback feature is incredible and has changed our process for updating content completely. Cons As the content manager, I would like to be able to communicate back and forth with a feedback creator rather than having to go to email to ask additional questions or send them screenshots. As the content manager, I would like to be able to close feedback. As the content manager, I would like the submitter to be able to choose a category or user group to make it easier for multiple content managers to filter and find their own feedback. The configuration for adSync, SAML, and SFTP has been difficult to complete for my organization. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[MindTouch](https://www.capterra.com/p/137969/MindTouch/)[MadCap Flare](https://www.capterra.com/p/111348/MadCap-Flare/) Reason for choosing KMS Lighthouse Lighthouse seemed to really understand our challenges right from the start, they addressed our questions and concerns openly, and the product itself was so far advanced from anything else we'd seen there was just absolutely no comparison. It was clear almost immediately that if we wanted to leverage our knowledge not just internally but also externally, Lighthouse was the only option that would take us into the future. Review Source AC Alanda C. Instructional Designer Writing and Editing Used the software for: 1-2 years ### "Review" February 9, 2021 3.0 I redesigned the homepages and I think the look and feel is better. I leveraged the Item widget to pull in content which I think is sleeker. Pros I like the widgets. I would like for there to be other widget options. A notepad type feature would be great I think. Cons Spell check and grammar check are desperately needed. I get annoyed when I am working and there is the popup asking me if I want to save or not. If I click save then I lose where I was. This is really frustrating. The Scenario needs to have some sort of way to count the number of steps since there is a threshold. I have not found anything about Lighthouse to be intuitive. I still do not feel I understand how to best use some features. Review Source IY Inbal Y. Knowledge Manager Commercial Real Estate Used the software for: 2+ years ### "Getting your knowledge in the best and fastest way. Highly recomended" February 3, 2021 5.0 With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users satisfaction. Pros User friendly. Very intuitive to both users and admins. Great searching engine, working similar to google so the users needed very basic training. Administrator Interface is very simple so the admin can create and change templates by himself without the support. KMS Lighthouse provide an admin user manual on KMS platform of course:) it's very helpfull. Cons As a construction company, our user consume most of the knowledge via mobile phones. With 5.5 version it's not the same experience as in PC, but we are looking forward version 6.0 that suppose to resolve that issue. We had some troubles to imlement SSO, but finally it's working. Reason for choosing KMS Lighthouse We wanted an out of the box product in a good value for money. We looked for a stable company that can support and lead the process. It was highly important that the implemantation will be very fast. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) We needed an access from mobile phones and a good relieble searching engine. Review Source TM Timur M. Director Computer Software Used the software for: 2+ years ### "This is The Knowledge Management Systems" December 1, 2020 5.0 KMS Lighthouse awesome system. You have all you need to work more efficiently, faster and without to be exhausted. You've got many features that you never stop learning how to improve your work. Interface is user friendly and easy to navigate. Take your time to learn how to apply all the features to your everyday tasks. My best recommendations! Pros Right after opening interface i did realize how to use basic features of this platform. It have had friendly and useful interface, no any unnecessary items that steal your attention. Easily navigate, easy and simple subject/topics/templates creation. Tags might be added to help you easily navigate and search. The system can operate in various languages. Cons I do not experienced any issues while using it Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Simplification, streamline knowledge management (post/search), navigation, security Review Source HG Hadas G. Knowledge managment manager Non-Profit Organization Management Used the software for: 1-2 years ### "We bulid together the kmowledge management System of Enosh " December 29, 2020 4.0 We like to work togetherwuth KM'S team and hope that many of the planned changes will be implemented Thanks alot Pros The system is very friendly & easy to use Cons Many of the features we needed and wished for were not executed as part of the process Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing KMS Lighthouse We liked the Search Feature and Intutiveness of the system Review Source KR Karla R. Documentation Specialist Insurance Used the software for: 6-12 months ### "Bringing Lighthouse to the End User" February 9, 2021 4.0 Providing accurate and consistent information to our call center and claim processors that is not a mix of all users in one manual without any permissions. Looking to create a user specific manual for several different user types. So far we are getting mixed reviews but users are gaining better insight each day and we are even hearing great things about the speed and user specific content. Pros Once areas are learned and the system set up, managing is a breeze compared to RoboHelp. The time spent updating current documentation is seamless and quick. The fact that a Cm can add valid times for an article online is incredible for me...no more publishing! I find links are the easiest ever and so are images. KMNS offers a lot of automation in here. Cons At first it seemed there were many areas to learn. I think we were eager to move forward and should have gotten a better feel for the overall layouts and what we were doing. We cause ourselves some additional work but it leaves us with a lesson learned. One thing I would love to see changed, is allowing a CM to move rows up in the FAQ table by dragging rather than moving one row at a time. I have some alphabetical tables that may go A-Z, it makes it difficult when adding a row at the bottom and you need to move it up several rows. Reason for choosing KMS Lighthouse Allowed for future enhancements of SMS, ease of use and allows multiple CM. Review Source VR Verified Reviewer Voip/ Integration Engineer Telecommunications Used the software for: 2+ years ### "My Overview " December 21, 2020 5.0 Mainly, a powerful tool for Content Managers in order to easily create items ( procedures , scenarios , briefs , articles) without any technical knowledges. Unique-Centralized system where , in the past were : docs , excel , web pages , images . Fast - as a result it increases Average handling time . Pros easiness in usage , nice look & feel , fast . Cons The price. I would say not cheapest solution as overall. Review Source PH Payten H. Training Specialist Insurance Used the software for: 6-12 months ### "DDWA Review" February 11, 2021 4.0 I thoroughly enjoyed working with KMS Lighthouse. \[SENSITIVE CONTENT HIDDEN\] we always super helpful and attentive to all of our concerns or needs. Pros I absolutely love the 'Favorites' feature and feedback options. It's so customizable in so many ways that I honestly think it can adapt to the needs of any company. Cons The permissions at times can be challenging, as well as the limited admin licenses available. We have people that aren't able to assist users or do some of their daily job functions because there are a limited number of admin licenses. Review Source MO Merav O. Knowledge management Import and Export Used the software for: 2+ years ### "Zim" February 11, 2021 4.0 Ability to share information globally Pros The ease of use . Also very fast. Breaking news is a good feature Cons The system and features are intuitive and easy to use Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing KMS Lighthouse Was not my choice... Review Source ML Meny L. knowledge manger Government Administration Used the software for: 2+ years ### "Highly recommended " February 8, 2021 5.0 Highly recommended and not only for the software also for the great team. great service, fast SLA, professional and friendly. Pros What i like the most using this software is the UX/UI. It's easy to use both as editor and as a front user. great and smart groups and users organization. integration with CRM and a basic working tool for agents Cons homepages have to contain more options. Review Source MK Mona K. Director of Internal Control, Knowledge and Training Insurance Used the software for: 2+ years ### "a good review of the system" February 11, 2021 5.0 a very good exspiriene , the system helps us to keep all of our information accessible to all the users in the company Pros easy to update information on the system, friendly user for the end users and the search option is very good and efficient Cons the wizard is not so easy to use and not as intuitive as the system itself Review Source VR Verified Reviewer division manager Education Management Used the software for: 1-2 years ### "very good vendor" February 10, 2021 4.0 all an all a very good producat, we had 2 take the premise version which has some issues but for the end user its great Pros very easy to use great custumor journy great support Cons premise version takes a long time to take care of bugs Reason for choosing KMS Lighthouse it won a tender and got great rocomendations Review Source DB Daniel B. Product manager Furniture Used the software for: 2+ years ### "Kms is the best " February 8, 2021 5.0 Pros Easy to use and very useful. This software has many options. Cons As an admin it has to many options to program an item. Review Source TS Tomer S. Chief Knowledge Officer Financial Services Used the software for: Less than 6 months ### "KMS Lighthouse Knowledge System" December 28, 2020 5.0 Excellent service on a daily basis and flexibility with out security needs and concerns. Pros Convenient and fully customized templates are making it very easy to setup new items. Full Hebrew support makes it perfect for Israeli users. GetAnswer lets the users easily get the info they need without scrolling through results. Cons Bad support for online tests - Google Forms gives better value for free. Partial support for videos section Limited number of widgets for the home page. Reason for choosing KMS Lighthouse Best met our needs. Review Source MB Meital B. content manager Logistics and Supply Chain Used the software for: 2+ years ### "great product, very easy to use, helping the CS agents." July 1, 2018 4.0 fast response in the calling center to clients Pros search like Google, easily and intuitively the system UI is user-friendly, and the design is branded to our company satisfaction Cons the user graphic interface is not that flexible, i don't have any other issues to tell, the system is ok Review Source vE vered E. Content editor Used the software for: 2+ years ### "I am a Content editor in yes " March 29, 2018 4.0 Pros Intuitive and easy system to operate easy to use Adjust the templates to the user update information easily to customer and Editor Cons The search engine in our existing find documents who doesn't belong to the search Data analysis reports are not detailed Review Source TE Tanya E. Knowledge Managment Used the software for: 2+ years ### "The system is simple and easy to use" March 7, 2018 5.0 From the perspective of Content editor - the HTML. The Support portal - The previous way - sending by email, It was easier Pros The various functions it allows- Connecting to different sites, Lots of item types, The system is fast. and the most important - Search model (Like Google serch) Cons Review Source GL Gilad L. managment Used the software for: 2+ years ### " knowledge management system that is a must in any call center." March 14, 2018 5.0 Pros easy to use, enables knowledge management across the board. makes it easier to keep all workers on the same professional level. Cons a little more flexibility in pattern design and options available for items and patterns. search engine could use a little work. Review Source ML Matan L. Customer Service Used the software for: Less than 6 months ### "I'm an employee in Yes for 14 weeks at costumer service" June 7, 2018 4.0 Pros The options about the review and the option to send it to the content management. The system allows me to stay updated from the management and that makes the work easier. Cons The search engine sometimes is very complicated and you need to change the key word to find a more suitable result, but if you chose the right options in the search engine, it works very well. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.