# ROLLER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ROLLER the right Point of Sale solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164715/ROLLER/reviews --- ROLLER 4.2 (145) [View alternatives](https://www.capterra.com/p/164715/ROLLER/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of ROLLER Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews ME Maddison E Events CoordinatorEntertainment, 201 - 500 employeesUsed the software for: More than 2 years. “The ability to identify payments linked to specific bookings and guest accounts, track spending over time, and issue refunds easily has played a critical role in streamlining our operations and improving the guest experience. While Roller isn’t fully customisable, we’ve appreciated how tailored solutions and thoughtful adaptations have been introduced to better suit the unique needs of our business and how we sell our products.“ September 19, 2025 Alistair C Founder CEOHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “ROLLER started as a promising, well-supported solution, but the decline in customer success and the way basic tools are locked behind higher tiers mean I’d really struggle to recommend it now – in fact, we’re actively trying to move off the platform, and predictably our customer success manager has gone silent on us yet again.“ December 4, 2025 FS Fitria S Tourism AttractionSports, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is stable, the schedule-based setup makes peak/off-peak ticketing straightforward, and managing parties, capacity, and vouchers/gift cards is efficient.“ September 25, 2025 Alistair C Founder CEOHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “There are other platforms where these “premium” features are included as long as you’re using their system, which makes ROLLER’s upsell model feel out of touch and bad value for money.“ December 4, 2025 SM Shweta M Events CoordinatorConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Having bookings, guest details, and transactions in one system improves visibility and reduces manual follow-ups.“ December 16, 2025 DC David C Managing DirectorLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “It’s horrifically overpriced. Plus should have the ability like GoCardless to run membership Direct Debits in a super easy way, so as if debit cards change through being lost or stolen or get updated then we are still able to receive payments from the customers account.“ September 18, 2025 FS Fitria S Tourism AttractionSports, 11 - 50 employeesUsed the software for: More than 2 years. “Adding Price Rule support (or an equivalent) to Legacy, plus a bit more flexibility in promo conditions and email-template customization, would make ROLLER excellent end-to-end.“ September 25, 2025 TJ Tish J ManagerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “After a year it deleted the membership accounts and we had to get all members to re-enlist therefore losing a good portion of our costumers.“ March 14, 2026 ## Showing most helpful reviews Showing 1-25 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mason Y. Sr. IT Systems Analyst Entertainment Used the software for: 1-2 years ### "Feature-Rich Platform Built for Growing Venues" December 16, 2025 4.0 ROLLER is a powerful, reliable platform that continues to evolve in meaningful ways. It’s well-suited for venues that need strong operational tools, clear reporting, and dependable payment processing. The team is forward-thinking, and while there are occasional growing pains as the company scales, the overall value and long-term direction of the product are excellent Pros I’ve been using the ROLLER platform for over five years and have consistently been impressed with how forward-thinking the company is. ROLLER stays ahead of the curve by regularly releasing new features that genuinely improve day-to-day operations and back-office workflows, especially around accounting and reporting. The support team is knowledgeable and helpful, and I appreciate how ROLLER has expanded its support options over time, making it easier to get assistance when needed. Communication around product releases and new features is also very clear, which makes adoption and training much smoother. Payment processing is a standout feature. The reporting is detailed, transparent, and easy to understand, making it simple to track funds and reconcile transactions. Cons Support response times can occasionally be slower than ideal for urgent issues. While ROLLER is clearly growing and scaling, there are moments where faster turnaround would make a big difference, especially for time-sensitive operational needs. Switched from [Aluvii](https://www.capterra.com/p/159012/Aluvii/)[CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) ROLLER is an all-in-one platform with a modern UI that’s easy to learn from the ground up. Review Source Response from ROLLER Software December 17, 2025 Hi Mason, Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly grateful that you’ve been with ROLLER for over five years, and it’s wonderful to hear that our continued focus on innovation, product enhancements, and clear communication has had a positive impact on your operations. We also appreciate your feedback regarding support response times. As we continue to grow, scaling our support operations to meet the needs of all customers is a top priority. Your insight helps us identify where we can continue improving. Thank you again for your trust, partnership, and kind words. CW Cameron W. Director Entertainment Used the software for: 6-12 months ### "Roller saved my Business." November 4, 2025 5.0 Roller literally saved our business when our previous POS supplier switched us off just as school holidays were starting. Operating a Trampoline Adventure Park, this was catastrophic to our business. After being referred to Roller by a friend of ours, Rollers amazing team were able to get us set up and operating ON THE SAME DAY. Still to this day, their platform has yet to fail us ( as the previous POS company did time and time again ), and their ongoing training and support have simply been amazing. Pros Easy user interface face / platform, Unbelievable personalized support, Great value. Secure, Prompt Payment processing and waiver system. Cons I am yet to find an issue with Roller. The only problem we had was not utilizing their system first. Switched from [VenueSumo](https://www.capterra.com/p/10018718/VenueSumo/) We were let down by Venue Sumo, Their platform constantly had issues with waviers, restrictions, plus they just switched us off in the middle of trade before a peak period. Roller have literally changed our world. Saved us with a Proven, Reliable platform and support network. Review Source Response from ROLLER Software November 12, 2025 Hey Cameron, Thank you so much for sharing your incredible experience! We’re thrilled to hear that ROLLER could step in and support your business when you needed it most, and that our platform and team have continued to deliver reliability and value. We’re proud to be part of your success story and look forward to helping your park thrive for years to come! TJ Tish J. Manager Entertainment Used the software for: 2+ years ### "Do Not Recommend" March 14, 2026 2.0 Terrible experience, from the platform not being user friendly to losing customers due to it dropping all memberships after a year to being stuck with slow costumer service that usually leads to us troubleshooting and going to a hard copy by hand because the answer is "no" or "you need to upgrade to the pro version". Our indoor playground has not had a good experience at all with Roller. Pros Not much at all. Especially the fact that Roller caused us to lose 15% of our monthly memberships because it didn't roll over after a year and we had to reach out and ask them to sign up again. Very expensive as well. Cons Overpriced. Terrible costumer service so that issues do not get resolved in a timely manner and the customer is always gone by the time they respond. The answer to any issue is usually "buy the pro version". After a year it deleted the membership accounts and we had to get all members to re-enlist therefore losing a good portion of our costumers. They increased an already high price by 7% this year. Even after severe dissatisfaction they refuse to let us out of our contract for the remainder of the year. Review Source Response from ROLLER Software March 31, 2026 Thank you for taking the time to share your experience — we're truly sorry for the frustration and disruption this has caused your business. We understand how deeply the loss of memberships impacts both your revenue and the trust your customers place in you. Your concerns about response times, pricing, and the challenges navigating our platform are also heard, and we sincerely regret that our support team wasn't able to resolve these issues more quickly and effectively. This is not the experience we want for any of our customers, and we'd like the opportunity to make things right. Please reach out to us directly at success@rollerdigital.com so we can personally review your account and work toward a resolution. KH Kimberly H. Corporate Director of Administration Entertainment Used the software for: 6-12 months ### "Rolling Smoothly with Roller POS!" September 27, 2025 5.0 We've been using the Roller POS system and have been thoroughly impressed with its performance and user-friendly design. One of the standout features is its ease of use—both staff and management quickly adapted to the system with minimal training, which helped streamline our day-to-day operations. The real-time reporting capabilities are another major advantage. Having instant access to up-to-date sales and performance data allows us to make informed decisions quickly, helping to improve both efficiency and customer service. Additionally, guests have consistently given positive feedback about the online checkout experience. The process is straightforward, intuitive, and hassle-free, which greatly enhances the overall customer experience and helps drive repeat business. Overall, Roller provides a reliable, efficient, and user-friendly POS solution that supports both operational needs and guest satisfaction. Pros Ease of use for team and guests creating new tickets is a breeze guests find check out easy to use Real time reporting Cons So far, I haven't found anything I don't love about the platform Only thing I wish we could control more is designing the emails we send to guests for confirmations Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Guests ease of use is better, better integrations for our Arcade Center edge was very clunky and outdated Roller has and updated modern feel Review Source Response from ROLLER Software October 15, 2025 Kimberly, thank you so much for your thoughtful feedback! We’re thrilled to hear that both your team and guests are finding ROLLER easy to use and that our real-time reporting is helping you make quick, informed decisions. We appreciate your suggestion about greater email design control—it’s valuable feedback that we’ll share with our product team as we continue to enhance the platform. SB Steve B. General Manager Entertainment Used the software for: 6-12 months ### "Awesome system, a few tweaks to make it perfect!" December 18, 2025 5.0 Overall makes our business run smoother and faster, with less hiccups! The booking system works great, and we haven't had a single double booking! Pros Great customer service, the system is obviously built with business success in mind. It's easy to add products, including special event tickets, and things just make sense! Cons Sometimes have issues with guests using company cards, the system declines for some reason. Also need the ability to add more automated emails based on what the users want to send. Switched from [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) We were having issues with the antiquated system, and experiencing double bookings frequently. Review Source Response from ROLLER Software December 23, 2025 Hi Steve, Thanks so much for the thoughtful review! We’re thrilled to hear ROLLER is helping your business run smoother and that the booking system is working reliably for you. We really appreciate the feedback around company card declines and automated emails—those insights are invaluable and help guide what we improve next. Thanks again for taking the time to share your experience! Alistair C. Founder CEO Hospitality Used the software for: 2+ years ### "Started strong, but support and value have fallen off a cliff" December 4, 2025 1.0 ROLLER started as a promising, well-supported solution, but the decline in customer success and the way basic tools are locked behind higher tiers mean I’d really struggle to recommend it now – in fact, we’re actively trying to move off the platform, and predictably our customer success manager has gone silent on us yet again. Pros I’m giving ROLLER 1 star, and it’s not because the core product is useless – it’s because the overall experience has gone sharply downhill. When we first started with ROLLER, it actually felt like a great product with solid support. Onboarding was smooth, there was a lot of hand-holding, and it felt like we had real partners helping us get set up for success. On the positive side, that original promise is still visible in the capacity management and price rules, which are genuinely good. They’re flexible, fairly intuitive, and make it easy to manage sessions, peak/off-peak pricing and promos. Day-to-day operations are fine once everything is configured. Cons Customer success has basically disappeared. Where we once had responsive help, our customer success managers now often go completely quiet on important questions, or take so long to reply that the issue is no longer relevant. For software at this price point, being ghosted like that is unacceptable. Basic marketing integrations are paywalled. Meta and TikTok pixels are treated as “premium” features, even though ROLLER already earns commission on sales going through the system. Penalising venues for trying to generate more revenue via paid marketing feels backwards. Poor value compared to alternatives. There are other platforms where these “premium” features are included as long as you’re using their system, which makes ROLLER’s upsell model feel out of touch and bad value for money. Switched from [GlobalTix](https://www.capterra.com/p/202594/GlobalTix/) Needed an improved capacity management system. Review Source Response from ROLLER Software December 15, 2025 Hi Alistair - Thank you for taking the time to share such a detailed review. We’re truly sorry to hear that your recent experience with ROLLER hasn’t reflected the level of service and value you received when you first came onboard. Your feedback highlights areas where we’ve clearly fallen short, and we'd appreciate the opportunity to address them. A member of our team will reach out promptly to discuss with you. JW Jared W. District Manager Entertainment Used the software for: 6-12 months ### "Empty Promises" September 26, 2025 2.0 Overall, I'm not impressed. Things constantly change on this platform and it's difficult to keep up with all of the changes. For the astronomical fees Roller charges, support should be better and more consistent with solving issues AND on boarding. This platform has the ability to be GREAT for GM's and owners but the compatibility lacks with what GM's and owners are looking for. Pros \- Online portal for customers. - Add on's for jump time and party packages make it easy for parents to know what we have thats an additional add on. - Easy check in process with online tickets. Cons \- Reporting isn't consistent or accurate. - Training now going remote eliminates the ability to get ahead of issues. - No clock in/ out feature to help GM's track their #1 expense that is within their control... THEIR PAYROLL! - Support center is a joke. I've had to figure out CC processor issues every week with no help from Roller support. - Trainer didn't take training at MY pace, and assumed I have looked at the system before ever being introduced to it. - Transitioning from one system to the other SHOULD NOT be as difficult as it was with C.E. Waivers didn't carry over. Gift card numbers went missing. It was a horrible transition. - Birthday party reporting... HORRIBLE!!! Should be able to scroll between months to make running audits easier. Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Ownership change and corporate forces all new franchises to switch to Roller. Review Source Response from ROLLER Software October 6, 2025 Hi Jared, Thank you for taking the time to share such detailed feedback. We're glad to hear you found the online portal, add-ons, and check-in process helpful for your guests. We’re sorry to learn about the challenges you faced with reporting, training, and support. I've forwarded this feedback to the customer success team and a member of the team will reach out to you asap. Thanks again for your feedback! EP Elisabeth P. Gift Store and Guest Services Manager and Senior Manager Hospitality Used the software for: 1-2 years ### "Overall worth the value" September 30, 2025 3.0 Overall, our experience is good with roller. However, there are some challenges that are still there that need to be overcome by the company such as noted above. Pros I really enjoy the easy to use nature of the POS machine and vending manager for all my staff. I also really enjoy how easy it is for a guest to purchase tickets through our online ticketing system. Customer support was a problem in the very beginning but the last year or so with the new system it seems to be a lot faster and we get answers a little bit quicker. Cons We have had a lot of connection issues and payment processing problems over the last year. I also wish that the inventory reporting and system was a bit more comprehensive. Alternatives considered [RocketRez](https://www.capterra.com/p/146552/RocketRez/) Reason for choosing ROLLER For the value and all of the different features, we felt that this was a better choice for a business Switched from [TicketSpice](https://www.capterra.com/p/146463/TicketSpice/) He wanted a more comprehensive product and something that allowed us to see our business as a whole Review Source Response from ROLLER Software October 6, 2025 Hi Elisabeth, Thank you for sharing your experience! We're happy to hear that you and your team find the POS and online ticketing easy to use, and that support response times have improved. We appreciate your feedback on connection, payment processing, and inventory reporting — our team is actively working on enhancements in these areas to deliver a more reliable and comprehensive experience. JP John P. director Entertainment Used the software for: 2+ years ### "LET'S HOLD YOUR FUNDS " September 30, 2025 2.0 OK. Was very proactive up to 6 months ago in developing and sorting out issues. Over the last 6 months not much development. Pros The ability to make timed group bookings by creating resources. Can send booking directly to customer Cons ITs integration with Volare now Roller Karting. There has been no real improving in the last 6 months like promised. We can't time items for sale e.g. Happy hour lunch time specials. Promised membership would be great for our business but it doesn't work in our environment. Roller has been very slow to respond and offering no solution With Roller payments our funds are held for days. Every other eftpos co pays daily. Other Karting venues have left Roller. We have a second venue and are not convinced to change to Roller. We are about to open a third and are giving thought to options Alternatives considered [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) Reason for choosing ROLLER We have a complicated business and Roller promised development Switched from [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) Client management and online bookings. tracking booking Review Source Response from ROLLER Software October 15, 2025 Hi John, thank you for taking the time to share your experience and feedback. We’re glad to hear that you’ve found value in ROLLER’s group booking features and client management tools. We’re sorry to learn about your recent frustrations with integrations, payments timing, and the pace of development. Our team has reached out directly to offer further support and work through these challenges with you—we’re committed to finding the best solutions for your business and ensuring your experience improves moving forward. JM Jake M. Director of Adventure Entertainment Used the software for: 1-2 years ### "Roller makes the attractions industry a total breeze" August 29, 2025 5.0 From the start, I believe Roller has been the best choice for our company, as they have consistently addressed all issues we have faced, and guided us through the set up process. Employees have picked up on Roller without much issue at all. Pros The vast majority of Roller's apps and features are very intuitive, which makes training a total breeze for new hires, and helps manage the day to day operations of an attraction fairly easy. Cons Prices and fees are high, which is what you get for a top tier product. Moreover, I would say there are some features missing in terms of translation that would really help in multilingual environments. Alternatives considered [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) Reason for choosing ROLLER More refined system, less negotiation necessary to meet desired price. Review Source Response from ROLLER Software September 3, 2025 Jake, thanks so much for taking the time to leave a review. We’re glad to hear ROLLER has been easy for your team to pick up and helps with day-to-day operations. We appreciate your feedback on pricing and multilingual features. Our product team is always working on improvements, and your input is really valuable. We’re delighted you chose ROLLER and look forward to supporting your continued success! SR Shannon R. Operations Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Solid system with some upgrades needed" September 26, 2025 3.0 Overall I am happy with how Roller functions, I've seen better systems but also worse! It's a solid system. Pros The Roller user interface and the customer support are good. Functionality of the system overall is good too. Cons Some limited ticketing functionality and complicated set up processes initially. Support in set up could have been better - we definitely required a bit more hand holding! Switched from [FuseMetrix](https://www.capterra.com/p/212880/FuseMetrix/) The system didn't have the features we needed, particularly for the Marketing teams. Review Source Response from ROLLER Software September 29, 2025 Shannon, thank you for sharing your feedback. We’re glad to hear you find the interface, functionality, and support strong, and that ROLLER has been a solid system overall. We also appreciate your comments on ticketing functionality and setup. Over the past 12 months, we’ve invested heavily in our support team, introducing 24/7 global live chat and phone support, and increasing our team by 50% to make sure customers get the help they need more quickly and easily. Thanks again for taking the time to share your thoughts. JG Jasna G. Ticketing Services Manager Museums and Institutions Used the software for: 1-2 years ### "Positive Experience " July 10, 2024 4.0 The experience has been positive so far. The system has met all of our interim needs. Pros Simple user interface for venues Clear directions in help centre Frequent addition of new features Interface for venues not only end user Cons Response times on some tickets have been lengthy Unable to text/email tickets sold at POS to a customer phone for scanning at a later date. We had to use physical ticket stock to combat this Fixed confirmation email template, inability to fully customise to a single event series or product Very limited function in check in app Alternatives considered [Veevart](https://www.capterra.com/p/155877/Veevart/) Reason for choosing ROLLER There were a number of other products that were considered as part of the brief. More of our essential criteria were met by Roller Switched from [Humanitix](https://www.capterra.com/p/10004030/Humanitix/) We required more utility in order to ticket a blockbuster exhibition. Required a POS also. Review Source Response from ROLLER Software July 29, 2024 Jasna, thank you so much for taking the time to leave your detailed feedback. We're thrilled to hear you're enjoying the simple interface and clear directions in the help centre. For any urgent issues, please be sure to give us a call, available 24/7 for all customers, so we can help with any critical issues. US Phone +1 213 929 5385 UK Phone +44 20 3514 1011 AU Phone +61 3 8103 3032 Also, be sure to submit or vote on features in our public roadmap so we know what is most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JR Jen R. General Manager Entertainment Used the software for: 2+ years ### "Roller Review" June 27, 2024 5.0 Pros Roller is a great system with a great team behind it. Their customer support is superb and the functionality within Roller works great! Cons I wish there was a bit more customization available, but overall I like everything about Roller. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) To have 1 system that does it all and to have a system that better allows for guest/member management. Review Source Response from ROLLER Software July 1, 2024 Thanks so much for leaving your feedback Jen! Our team is thrilled to hear you've had a great experience with the product and with our support team - that just motivates us to continue to raise the bar! MS Madison S. Assistant Manager Entertainment Used the software for: Less than 6 months ### "Brand New to Roller" January 31, 2024 4.0 Overall, the people at Roller are extremely nice however they have not been helpful. We have had phone calls, email chains, etc. and it seems like everytime we ask a question, the Roller representative trails off about an unrelated topic and never comes back to answer the original question. Thus, my team and I have had to figure out almost everything on our own and it is not easy. Customer support tells us to try the "help page" or "try googling it" but we have read numerous online posts and watched several how to videos and yet none of which have been all that helpful. Overall, it has been quite a disappointing switch. Pros I like how fast things load through Roller. Cons Everything else. We were told that Roller would be 10 times easier than our previous system and that has been a total lie. Everything is almost twice as complicated as our old system and sadly the Roller team has been less than helpful when it comes to answering my team and I's questions. Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Was told Roller would be 10 times easier to use Review Source Response from ROLLER Software May 1, 2024 Madison, thank you so much for taking the time to leave your feedback. We’re really sorry to hear that you've had a disappointing experience with ROLLER. Customer experience is our #1 priority so we'd like the opportunity to resolve your issues. I couldn't find any support requests that aligned with your comments so please contact me directly so I can escalate your concerns appropriately. JM Joshua M. Operations Manager Entertainment Used the software for: 1-2 years ### "Overall, ok" September 18, 2025 4.0 The platform is good once it is set up. Getting replies for customer support can take a bit to get. Once they are dialects in on the issue, they can be quick. Pros I think the usability is great. Easy to train new staff. I like how the dashboards work and the ease of using guest and booking profiles Cons Reporting… a lot does not make sense, and can be difficult to pull what Relevant info is needed. Being able to pull reports on what is consumed that day vs what is paid for (delayed booking) would be helpful (currently being addressed by roller). F&B integration. Very excited to see how things work out over the next year. Review Source Response from ROLLER Software September 26, 2025 Joshua, thanks for sharing your feedback and for highlighting what’s working well for you, like usability and dashboards. We appreciate your input on reporting and F&B integration; both are key areas our team is focused on improving. We have recently rolled out 24/7 live chat and phone support across the globe, so you can get in touch with a support representative whenever you need to! We’re glad to hear you’re looking forward to what’s ahead, and we’ll continue working to make sure ROLLER supports your needs even better. AF Aleaha F. Call center manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Not horrible" September 18, 2025 3.0 Overall experience with roller is okay, there are a lot of areas that can improve within the system. Pros I liked the fact you're able to issue gift cards virtually, the customer support is nice as well. There isn't to many times roller has gone down and not worked while using it Cons Navigation, the fact you aren't able to put in card numbers for purchases, the fact when you reschedule if it's not the same exact price it doesn't still change and automatically send a payment link for purchase Review Source Response from ROLLER Software September 26, 2025 Aleaha, thank you for your honest feedback. We’re glad to hear you’ve found value in features like virtual gift cards, reliability, and support. We also appreciate your input around navigation, card entry, and rescheduling. On payments, we use secure payment links instead of manual card entry to help protect customer data and maintain PCI compliance. These links can be sent by SMS or email. You can read more about how it works here: https://mysupport.roller.software/hc/en-us/articles/5049558430351-Send-payment-request-links-via-SMS-or-email. Thanks again for sharing your experience. Your feedback helps us keep improving ROLLER. HV Haseeb V. Online Operations Recreational Facilities and Services Used the software for: 6-12 months ### "Growing with it." September 18, 2025 4.0 It's been pretty positive overall - hoping to get more features etc. I like the idea that the product continues to evolve. Pros The centralized nature of things. How I can manage all my venues from a single source point and have visibility of how things are going. Cons Some reporting functionality especially at HQ level is bad. There are reports available that just don't work. Lack of scheduling. Review Source Response from ROLLER Software September 26, 2025 Haseeb, thank you for your feedback and for highlighting the value of having centralized visibility across all your venues. We hear your concerns around reporting at HQ level, and this is an area we’re actively looking to improve. Please be sure to submit or vote on features in our public roadmap in the app so we know what features are most important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback. It’s great to know you see the benefits of ROLLER evolving, and we’re excited to continue growing with your business. IM Ian M. General manager Entertainment Used the software for: 1-2 years ### "Arc Arena Navan" September 26, 2025 5.0 Very good, booking for parties is much better enabling us to maximize bookings, normal online bookings are great overall Pros Makes our online bookings alot easier especially around parties and group booking, accounts are very easy to interpret and see Cons can sometime be hard to work out how to do something but a quick email to support and it is sorted very quickly Review Source Response from ROLLER Software September 29, 2025 Ian, thank you for your feedback! We’re so pleased to hear ROLLER has made online and group bookings easier, especially around parties, and that our support team has been quick to help when needed. It’s great to know ROLLER is helping you maximize bookings and simplify operations. RC Reon C. VP of Strategic Planning Entertainment Used the software for: Less than 6 months ### "Reliable All-in-One Solution for Venue Management" October 1, 2025 5.0 Overall, ROLLER has been a reliable and effective solution for managing our operations. It has streamlined ticket sales, improved customer management, and reduced administrative workload. While there’s room for improvement in reporting and customization, it’s been a strong partner for our business. Pros The all-in-one nature of the platform—event ticketing, payments, and customer management in one place. It’s designed with venues in mind, so many workflows feel natural and practical. Cons Some reporting functions feel limited compared to dedicated analytics platforms, and advanced customization sometimes requires workarounds. Review Source Response from ROLLER Software October 15, 2025 Reon, thank you for your thoughtful review! It’s great to hear that ROLLER’s all-in-one design has made managing your venue easier and more efficient. We appreciate your feedback on reporting and customization—our product team is always exploring ways to expand functionality and make the platform even more adaptable to each business’s unique needs. CH Callum H. Managering Director Entertainment Used the software for: Less than 6 months ### "Over view of roller " September 24, 2025 4.0 Good would recommend as it have helped massively with managing guest and the session no problem at all Pros The way it handles guest and the easy use of it can be hard to set up some activities if it over laps other sessions Cons Cards machines are always playing up and seems to hate the internet and disconnect all the time but have now hard wired them in Review Source Response from ROLLER Software September 30, 2025 Callum, thank you for sharing your feedback. We’re glad to hear ROLLER has helped you manage guests and sessions more easily. We’re sorry to hear about the issues you’ve had with card machines disconnecting, it sounds like hardwiring has helped, but we know how frustrating that experience can be. We appreciate you taking the time to share your experience with us. JW Jon W. Financial Controller Entertainment Used the software for: 1-2 years ### "Financial Controller" June 27, 2024 4.0 Overall the system is good, particularly for the front of house staff. The limitation is for the reporting and integration functionality. Pros Ability to sell online, check in / out functionality Cons Reporting and integration. The reports to be able to produce balance sheet items like debtors, customer deposits in advance and gift cards can only be produced by extracting the revenue reports and takes a considerable amount of time. It doesn't currently integrate with Quickbooks so all entries must be bought manually into the software. Review Source Response from ROLLER Software July 3, 2024 Thanks so much for taking the time to leave your feedback Jon. I'm glad to hear that the system is great for your front of house staff. I'm sorry to hear you're finding gaps in the reporting. We are continually evolving the product and our integration roadmap - please be sure to submit or vote on features in our product roadmap so we know what's going to make your job easier! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JP Jeremy P. Director of Revenue Entertainment Used the software for: 1-2 years ### "Riversport Review " June 27, 2024 4.0 Roller is much better than software I have used previously. The biggest concern I have is reliability of critical kitchen printer communication. I would also like to have reporting functions that compartmentalize by sub-departments and sub-categories in the software. Pros I like the cashier interface with the touch screen. Very user friendly. Cons I have had some direct guest impacts from kitchen printer communication failure. Review Source Response from ROLLER Software July 1, 2024 Thanks so much for taking the time to leave your review Jeremy. We love to hear that you're enjoying the software and finding it user friendly. I've passed on your feedback to your Customer Success Manager and she will be in touch regarding the kitchen printer error. Please be sure to submit and vote on features that are important to you in the product roadmap in the app: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JV Jayvin V. Shiftleader Entertainment Used the software for: 2+ years ### "Personal opinion about Roller" June 27, 2024 4.0 I have used roller for the past 3 years and it only took me a few minutes to understand the basics of it. It is suitable for so many different things, and the simplicity makes sure that even the younger employees understand how to use it. Pros How easy it is to use roller, the interface is very easy to use which makes creating bookings and taking payments fairly simple. Cons Since the last update it became a bit harder to use the calculator for counting cash Review Source Response from ROLLER Software July 1, 2024 Thanks so much for sharing your feedback Jayvin. We love to hear that you've found ROLLER easy to use and could pick it up so quickly! Please be sure to submit or vote on features in the product roadmap in the app so we know what's most important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback GH Georgie H. Marketing Manager Hospitality Used the software for: 6-12 months ### "good ticketing system" June 28, 2024 4.0 Pros Simple till system, easy to use - easy refund process too. Great for ticketing - generates a QR ticket to customers email, which can also be added to their wallet. Scan on arrival and it brings up all booking details to check them in. Cons Not a report option to give a business what it needs in one. Have to use multiple reports to gather your weekly takings etc. Not the easiest of systems to set up. Over the phone payments not as simple. Review Source Response from ROLLER Software July 3, 2024 Georgie, thanks for taking the time to leave your feedback. We're thrilled to hear that you're finding the system easy to use and makes it easier to check in your customers! Please be sure to submit or vote on features in our product roadmap so we know what's most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JA Jack A. Senior Games Master Entertainment Used the software for: 6-12 months ### "A breeze to use- highly recommended " June 27, 2024 5.0 I use Roller every morning and nearly every evening to manage staff across several branches round the country. Pros Great layout. Things are really easy to find and super easy to understand and therefore, teach other staff about. Cons Sometimes account get sent to areas they aren’t allowed to access despite not trying to access them. This seems like a relatively simple bug. Review Source Response from ROLLER Software July 1, 2024 Thanks so much for sharing your feedback Jack. Our team is delighted to hear you're finding the software easy to use and train your staff on. Please be sure to reach out to our support team - available 24/7 - if you're still experiencing the access issue. Similar Products Featured