# Issuetrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Issuetrak the right Issue Tracking solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/16499/Issuetrak/reviews --- Issuetrak 4.6 (205) [View alternatives](https://www.capterra.com/p/16499/Issuetrak/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Reviews of Issuetrak Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews JD John D VPEnvironmental Services, 51 - 200 employeesUsed the software for: 1-2 years. “Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the dashboard to subcategories and workflows, complemented by exceptional customer service.“ May 19, 2025 PK Patrick K Sr Systems AdministratorAirlines/Aviation, 201 - 500 employeesUsed the software for: More than 2 years. “I wish the interface was a bit quicker too very noticeable when completing tasks, after checking a task off as complete have to wait a few seconds for the page to reload before moving to the next task. When there are alot of tasks to complete this becomes very cumbersome. “ May 6, 2025 JH Jonas H System AdminFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “I handle all the maintenance for this product so I have open tickets now and then and Issue Trak support is one of the better one (if not the best one) out there.“ May 6, 2025 JC John C RMA ManagerMechanical or Industrial Engineering, 501 - 1,000 employeesUsed the software for: More than 2 years. “So you have to roll thru whole list to find and work on a group. Once you fix the view does not pop back to where you were and requires you to roll and find fixed group.“ May 6, 2025 AB Aeuriona B Collections data analystUtilities, 501 - 1,000 employeesUsed the software for: More than 2 years. “I like that issuetrak accurately captures communications from customers and allows communications to come in via email.“ May 6, 2025 MR Mike R QA ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes the left menu popping on or off can be annoying unless I pin it. But the pin never stays on so I have to pin it again almost every new session.“ May 6, 2025 JB Josie B IT Support TechnicianMental Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “SSO integration was painless, love the knowledge base organization, really works well with our agency's smaller IT support team.“ May 12, 2025 BC Brian C IT Project ManagerGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years. “The reporting is difficult to configure, as are some of the ticket type stuff and other things aren't as configurable as we'd like. “ May 6, 2025 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard H. Computer Support Technician Higher Education Used the software for: 2+ years ### "Great product and amazing support. IssueTrak Support is always just a phone call away." October 10, 2017 4.0 Asset management, Helpdesk ticketing solution, Auditing assets to verify software updates are complete, Reporting, Surveys, a good all around solution that is customize-able and affordable. Pros Easy customize-able solution for tracking issues, assets, billing, and surveys. Pricing setup so that you can pick which features you need and can really customize to suit the needs of your organization. Anytime I find something I feel IssueTrak can improve on or do better they are always there to listen and have a community of IssueTrak users to really listen to their customers. They go above and beyond in this area truly and are a pleasure to work with. Cons Not able to Scan/Audit Non-Windows devices (luckily for us that is a minor detail). Locations are a little weird for a single site location such as an educational institution but it works. Just takes a bit of learning how the system functions. Review Source GG Gary G. VP Food & Beverages Used the software for: 1-2 years ### "Solved a big problem for us" May 6, 2025 5.0 Everything has been very positive from roll-out to set-up to ongoing support. Pros Issuetrak makes tracking our customer interactions so easy. Users find it very easy to learn and use. Cons Having to make changes. Sometimes it is not very intuitive and have to hunt for things. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Issuetrak Ease of use, pricing was spot on for what we are doing. Review Source Response from Issuetrak May 9, 2025 Gary, thank you for your feedback! Our ultimate goal is to help you provide the best service possible. We're glad to hear that Issuetrak has made tracking customer interactions easy. Your input about making changes is valuable to us. Thank you for sharing! We are always working on making the interface more intuitive. It's wonderful to know we are offering what you need compared to alternatives like Zendesk, from pricing to ease of use, to implementation. Please reach out to us if you need assistance at any time. We're here to help! RB Ron B. Support Manager Information Technology and Services Used the software for: Less than 6 months ### "Eh" May 12, 2022 3.0 Pros I had a great experience when I requested some training. Cons Reporting is cumbersome and limited. This is my biggest issue with the product. Need to be able to configure reports without saving and/or creating queries. Need a hierarchical folder structure for saving reports instead of them all being bunched in one place. Need to be able to build multiple dashboards for different things and display data in multiple ways. Review Source GP Gabriel P. Director of Operations Veterinary Used the software for: 2+ years ### "Great value, functionality and support for the cost." May 16, 2024 5.0 Excellent. As mentioned previously, their staff was a pleasure to work with making everything from set up to live support very simple and painless. Pros Its support and staff. In a world shifting every so quickly to automation and AI; it is refreshing to work with a company that values the importance of dealing with a human being. Cons It takes a bit of effort to get accustomed to the templates and learning how to modify and customize, but once you get the logic it becomes smooth sailing. Reason for choosing Issuetrak It offered everything we needed to manage our tickets in a way that would allow us to be compliant with out accreditations without breaking the bank. Switched from [SYSPRO](https://www.capterra.com/p/6963/SYSPRO-ERP/) We upgraded our ERP system and the new solution provides a customer service/ticket management system. It did not make sense to have both. Review Source Response from Issuetrak May 22, 2024 Gabe, we are so pleased you've enjoyed your experience with us! We truly believe in the importance of coupling human contact with technology - we're glad you do, too! As always, if you have more ideas, please feel welcome to submit them on our website, https://www.issuetrak.com/feedback. Thank you again! CH Christopher H. Director of Quality Control Aviation & Aerospace Used the software for: 6-12 months ### "Issue track is the best issue tracking system that we have ever used" July 25, 2023 5.0 Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team. they have always good to follow up to make sure all your needs have been met. Pros The best part to the issue tracking is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business. This is huge for us. Cons Their continued follow up to make sure I was caught up on the homework I needed to do. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Issuetrak because of the way we can configure to our needs, and change the configuration as our needs change. Review Source Response from Issuetrak July 26, 2023 Thank you for your thorough review, Christopher! We're delighted to hear that you have found Issuetrak's configuration versatility useful for your Issue tracking needs! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again! SV Stephen V. Director of Technology Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Issuetrak Reveiw" February 8, 2023 5.0 Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion. Pros The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service. Cons Have yet to find any major flaws thta were not able to be resolved by some method. Switched from [SysAid](https://www.capterra.com/p/107225/SysAid/) I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion. Review Source Response from Issuetrak February 9, 2023 Thank you for your positive review, Stephen! We're delighted to hear that you have found Issuetrak's flexibility useful for your business operations! DJ Doug J. IT Food & Beverages Used the software for: Less than 6 months ### "Painless Onboarding!" July 27, 2023 5.0 Friendly & knowledgeable team at Issuetrak made for an awesome overall experience! Pros Issuetrak's onboarding Team is with you from start to finish. Deployment is a breeze! Cons There can be a lot of configuration options, so it's best to first focus on core functionality. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reporting out of SharePoint did not fit our needs. Review Source Response from Issuetrak March 25, 2024 Doug, we're pleased to hear that your experience with your personal Implementation team went so well! We're glad you combined your team's input with our knowledge to set up the product to your specs. As always, if you ever have more feedback for our Product team, feel free to submit suggestions directly on our site at https://www.issuetrak.com/feature-requests! KC Kris C. Sr. Configuration Specialist Marketing and Advertising Used the software for: 2+ years ### "I love Issuetrak Support!" May 6, 2025 5.0 Great...couldn't be better! We have a vanity URL that \[sensitive content hidden\] goes above and beyond to assist me with whenever we need to update it. I know his name because Issuetrak seems to retain their people, and it has been so nice to work with him over the years! Pros The technical support. I have been working in the IT industry for many years and the technical support from Issuetrak is by far the best ever! There are multiple ways to open a ticket. You can even call and speak to a human! 99% of the time the issue is resolved on the first call! Cons I really don't have any cons, but if I had to name one, I suppose it would be cost. We downgrade accounts from agent to user fairly often to keep costs down. That is a bit of a pain. Review Source Response from Issuetrak May 7, 2025 Kris, thank you for your review! We're delighted that our technical support has made such a positive impact on your experience. It's great to know that our team has been able to resolve issues promptly and that you appreciate the multiple ways to open a ticket. We understand that managing costs can be a challenge, and we appreciate your feedback on downgrading accounts. We'll keep this in mind as we continue to improve our services. It's wonderful to hear that our team member has been able to assist you over the years. We're proud of our team's dedication and longevity, and it's always rewarding to hear that our customers value this, too. Thank you for choosing Issuetrak! If you ever need anything, we're here to help. CB Christopher B. Assistant Director of IT Government Administration Used the software for: 6-12 months ### "Works well for us" June 10, 2025 5.0 It's been very good. We're able to keep much better track of our work than we were when just using an email bx. Pros It's very customizable. We created all of our own templates and issues to match the issues we receive. Cons We're not able to do our own user account imports. To keep our office locations updated, we'd have to individually update each user account, which isn't practical. Review Source Response from Issuetrak June 12, 2025 Thank you for your thoughtful review! We're glad to hear Issuetrak has helped you better track your work and that our customization options have supported your unique needs. We also appreciate your feedback on user account imports. We understand how important efficiency is, and your input helps guide our ongoing improvements. If you haven’t already, our support team would be happy to explore possible solutions with you. Thanks again for being part of the Issuetrak community! Bukola S. Data scientist Used the software for: 2+ years ### "We spend less time organizing." May 9, 2018 4.0 Pros Issuetrak helps my team track requests ,issues and tickets with features like auto-assignment, at-a-glance dashboard metrics, user-defined fields,custom forms ,detailed reporting, custom-forms etc. I like that we are allowed to either deploy in the cloud or in-house. We are able to submit tickets via web form, mobile,email, web form, or web portal. Ability to define our work-flow with simple task lists or complex branching is a blessing to our daily work activity. Issuetrak is highly customizable and supports quick implementation, with an easy to navigate user interface. Cons From my personal experience ,Issuetrack is not fully compatible with Google Chrome ; which is my favourite web browser. When I open different web links within the Issuetrack program, it opens my link on a new Chrome window ,instead of a new tab. Review Source DB Denise B. Director of Credit and Customer Service Food Production Used the software for: 2+ years ### "Flexible, easy to configure and use. It has made tracking issues easy!" May 6, 2025 5.0 I know that if I have a problem or cannot find how to perform a task in the system, that I can contact Customer Support and get an answer - usually the same day! This is not common, and I really appreciate it! Pros Issuetrak is a flexible product, we can make the forms custom to what our business needs. Also their customer support is fantastic! Quick responses and helpful solutions. Cons I do sometimes struggle with connecting all of the pieces of a new form, since I do not do it every day. Takes me a bit to get the form set the way I need it. The 'how to' helps, but maybe more explanation in the 'how to' would be beneficial. Review Source Response from Issuetrak May 9, 2025 Denise, we're thrilled to hear about your positive experience with Issuetrak! We take great pride in our product's flexible configurability as well as our customer support. It's wonderful to know you are truly benefiting. We appreciate your suggestion for more detailed explanations in the 'how to' guides on forms. We highly recommend working with our Product Engineers (PEs) to help configure your forms exactly the way you need. Many of our customers achieve great results when working with our PE team! We're committed to providing excellent service. We'll continue to be as helpful and responsive as possible in order to meet your needs! Thank you for your valuable review! JS Joseph S. Systems Developer Transportation/Trucking/Railroad Used the software for: 2+ years ### "Issuetrak Review" May 6, 2025 4.0 Overall, the software meets and exceeds our users' needs. We host two unique issuetrak instances which have drastically different purposes and requirements. The issuetrak solution is adaptable enough to handle both scenarios with ease. Pros automated workflows and custom issue templates were very useful once setup correctly. The built-in issue tracking and issue history were very useful. Cons UI/menu is too cumbersome for certain feature. Finding admin/config settings often felt hidden. Never like a popup modal in a web-based software. Review Source Response from Issuetrak May 7, 2025 Joseph, thank you for your detailed review of Issuetrak! We're delighted to hear that the automated workflows and custom issue templates have been useful for you, and that the built-in issue tracking and history features are meeting your needs. We appreciate your feedback regarding the UI and menu navigation. We understand that navigating certain settings can be challenging, and we'll work on making these areas more user-friendly. Your comments about popup modals are noted, and we'll consider this in future updates. It's fantastic to know that Issuetrak is adaptable enough to handle the diverse requirements of your two unique instances. Your insights are invaluable as we strive to improve our product and support. Thank you for sharing your experience! KL King L. IT Support Technician Information Technology and Services Used the software for: 2+ years ### "IssueTrak has allowed me to document and resolve IT requests in a timely manner. " November 9, 2017 5.0 When I was hired as an IT Tech Support for Old Wisconsin Sausage, I was told that all IT requests for assistance was done through email and phone calls. They did not have a ticket system set up for users to submit tickets. This forced me to prioritize and document multiple requests using Microsoft Excel and other applications to help me stay organized. I had many instances of where I would be on my way to assist a user, only to be stopped in the hallway by another user requesting my assistance. I would feel obligated to assist the user in the hallway, because customer service is something I am passionate about and couldn't say no. Other times there was a higher priority that needed my immediate attention, the user I was assisting at the moment could not understand why I was leaving to assist another user when I did not resolve their issue first. IssueTrak has eliminated many of the miscommunication and created a more standardized operating procedures for me. It has allowed me to stay connected with my end users by following up on the many IT requests. IssueTrak is a tool I use daily to deliver excellent customer service in a timely manner. It helps me stay organized and has given my end users confidence that their submitted issues are a priority for me to resolve. When I use IssueTrak, I feel that it helps me go above and beyond for my end users. It's a great software that I will be using for along time. The many features and benefits are plentiful. Pros The customization that IssueTrak offers has allowed me to create a "user friendly" software for my end users to submit issue requests. It gives me options to create forms that makes sense to what end users are requesting assistance with. The "quick pick" options allows the user to submit requests just as fast and quickly as sending out an email or calling for assistance. I also like the "Menu Option" that allows me to add internal web applications that our end users use on a daily basis. This allows end users to use IssueTrak as a centralized hub to access internal company files, applications, etc. Cons Ability to add more than one column on the "submit " page -- This will allow for seeing the whole screen instead of scrolling down. I have used IssueTrak's User Voice feedback website to make suggestions, but it doesn't seem like any of these suggestions are taken into consideration. I've seen many great suggestions submitted 1-2 years ago by other IssueTrak customers and users only to see a feedback of "Received (Under Review)" Please allow or give us the option to add more columns to the submit page. In my opinion it has a very organized and clean look to the interface. The Menu Option is a great feature, but it would be great if we can have certain sites that only a particular group or user can only see. For example, sites that will pertain to certain departments, Human Resource, I.T., Maintenance, etc. As of right now, any department or group can see these sites set up in IssueTrak. Give us the ability to restrict the sites to certain groups. Review Source TA Tyler A. Director of WW Logistics Music Used the software for: 2+ years ### "Great Customer Services" February 2, 2024 5.0 My company has used issuetrak for 8+ years and it has served us well. We use Issuetrak on daily bases for tracking issues as well as running analytical reporting. Any time we have an issue customer service has solved our issue, and our account manager \[sensitive content hidden\] has in incredible in assisting us when needed. Pros Issuetrak is simple solution for tracking data and running reports. The customer service is fantastic and \[sensitive content hidden\] does an outstanding job with customer satisfaction and email response time. Cons I cannot think of a single issue I would consider a con. Review Source Response from Issuetrak March 25, 2024 Tyler, we're thrilled our customer service continues to please Issuetrak users! We'll continue working hard to serve you as best we can. As always, if you feel there are other ways we can improve, feel free to submit feedback directly to our Product team via our website at https://www.issuetrak.com/feature-requests! Leslie W. Helpdesk Technician Education Management Used the software for: 2+ years ### "I was having trouble with the back button on searches and the technician fixed the problem quickly." July 20, 2017 5.0 I make my boss happy when I can retrieve the information quickly and set in an excel sheet for reports needed fast. I have become the most valuable employee hired in this department. Pros I like being able to search for the issues I need for information with fast. I am so busy on the phone and customers that when I need certain information from IssueTrak I don't have to sit and wait. I love the way it allows for a wildcard search. I can relax because this software is exactly what I need to get my job completed every day. Cons I have been using this software for 12 years now and there is not much I don't like about it. There have been a few bugs but most of them have been fixed over the years. The more I use it, which is every day, the easier it gets. Whenever I have a problem, which is rarely, the fix is quick. The only time I can't relax is when the site goes down, occasionally, usually a server problem. Review Source TM Tom M. General Manager Oil & Energy Used the software for: 2+ years ### "Robustness in an Affordable Package" November 8, 2016 4.0 I have been using Issuetrak now for about 5 years. Until recently I only used it for managing tasks for my manufacturing group. I wanted them to be able to have a place that flowed their work on non-repetitive tasks. What I found however went way beyond my original expectations. Issuetrak has used the customer's voice to evolve over the last few years. It has made itself more user-friendly, more adaptable, and more relevant to industries that aren't traditional help desks. We have taken those improvements, and have put in place a system the helps us manage the workflow of IT, Engineering, Accounting, Manufacturing, Customer Service and even our sales force. We have been able to create customized tools and screens that consolidate or data in one location. Whether it is requests for engineering change orders, travel documentation and reporting for our field service technicians, customer support of sales quoting, or quote to shipment of customer orders. We seem to find new ways to use it everyday. I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users. Keep up the outstanding work!!!! Tom Moss General Manager Columbia Industries LLC Pros Flexible Adaptable User-friendly Cons The screens could still use some work to make them completely custom. While some fields may need to be mandatory, it would be nice if they didn't need to show on the issue itself. Review Source EH Elisabeth H. Director, Member Support and Training Computer Software Used the software for: 2+ years ### "Absolutely fantastic issue tracking solution - works great for both staff and customers!!" May 3, 2019 5.0 Issuetrak replaced another system that was not at all customizable and just wasn't meeting our needs. From the start, their team was super helpful with the (really easy) set up and everything that followed. Our customers loved it and so did our entire team. Pros Issuetrack is great. It works right out of the box but also has tons of customization available. It's one of those rare solutions that your internal team will like as much as your customers do. - customers can login to see all their issues - great email rules you can customize to how your team works and what your customers want - nice set of reports already on board - VERY nice work flows (once we saw these, we used them for EVERYTHING) - If I could rate their own support team higher than a 10, I would. I manage our company's support team, and the Issuetrack support team is my model for how support should treat their customers. Cons Actually nothing. I love it. Our leaving was a cost saving measure (we are using a free product now) and I miss Issuetrak EVERY DAY. Review Source LS Laura S. Senior Director, Quality & Risk, Corporate Compliance Officer Hospital & Health Care Used the software for: 6-12 months ### "My experience with IssueTrak" February 7, 2023 5.0 My organization has really benefitted from utilization of this software. Your team has been amazing to work with! Pros This software was easy to customize for my organization's needs. Implementation was very smooth with expert assistance from \[sensitive content hidden\]. The team was very flexible in working within our timeline. This system is far better than our prior system, and the reporting capabilities, auto-escalation, and automated report functions are outstanding! Cons That we didn't start using this sooner! Review Source Response from Issuetrak February 9, 2023 Thank you for your kind review, Laura! We're delighted to hear that you have found our automation and reporting tools useful for your business operations! If we can improve in any way, please use this form on our website, https://www.issuetrak.com/feedback, which goes directly to our Product team. Thank you again! GR Gary R. Reporting Analyst Higher Education Used the software for: 2+ years ### "Easy to use and search for prior issues" October 14, 2021 4.0 Pros I can search for any "keyword", and can easily limit the search based on date, assignee, etc. Cons Sometimes the search can be slow if I do not limit by a date or other parameter. Review Source SO Scott O. Director of IT Computer Software Used the software for: 2+ years ### "Great software for phone or email support issues." May 18, 2017 4.0 Daily usage for our customer support center. Pros We use this software to handle incoming support calls and emails. We point our voice mail server to send the voicemails and forward our support email addesss as well to IssueTrak which then creates a support tickets. IssueTrak Runs and does what it is supposed to do. Light footprint and easy to use. IssueTrak support is outstanding with training and support issues. I would highly recommend! Cons I would like to see Secure SSL email support added and better mail controls inside the Web management. The configuration could be a little easier to understand as far as rules and responses go but the support team will help you get it to do what you need. Review Source Response from Issuetrak May 26, 2017 Thank you for the feedback Scott - we're happy to hear how happy you are with our product and support! The latest version of Issuetrak provides the functionality you're looking for - have you considered working with support and your account manager on upgrading? SG Steven G. Facilities Manager Facilities Services Used the software for: 2+ years ### "IssueTrak Review " February 7, 2023 5.0 Very positive experience with great customer support. Pros The ability to customize it to make it what you need. Cons Can be hard to know how some changes will affect other functions. Review Source LA Leland A. Network Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Issue Trak" February 7, 2023 5.0 we are currently trying to get the rest of the company to standardize on Issue Trak for all departments Pros orgainzes our tickets, helps create a knowledge base Cons When updating a ticket I get numerous emails with status updates...hard to keep track of Review Source Response from Issuetrak February 8, 2023 Thank you for your honest review, Leland! Looks like there are a few features working well for you and a few we can improve upon. Our Customer Success team recommends adjusting your substatus notification settings. Our Support team is happy to help you get that fixed. https://support.issuetrak.com/ VR Verified Reviewer Senior Computer Applications Analyst Pharmaceuticals Used the software for: 1-2 years ### "Issuetrak keeps your support team on TRAK" October 3, 2018 4.0 Pros The easy setup for a trial run. Once bought, the setup and training was informative and easily scheduled. Once going live, the administration tasks are fairly easy to find, user base seems to enjoy the software as well. Cons It could use a more modern look. The asset tracking part is a little hard to navigate. Needs an IOS/Android app. Review Source LC Lonni C. Administrator Logistics and Supply Chain Used the software for: 2+ years ### "Overall great " February 8, 2023 5.0 Like it Pros Easy to use and user friendly. Quick and fast Cons Nothing so far … haven’t had any issues not to like it Review Source Response from Issuetrak February 8, 2023 Thank you for your kind review, Lonni! We're delighted to hear that you have found Issuetrak easy to use and useful for your business! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to our feedback form on our website, https://www.issuetrak.com/feedback, which goes directly to our Product team. Thank you again! JS Jakub S. IMS Coordinator Europe Chemicals Used the software for: 2+ years ### "We have implemented the Issue Trak across 25 countries in Europe from a scratch to a perfection." August 22, 2017 5.0 Transparency on issue resolution and reporting purposes. Pros We are not currently using all features available from Issue Trak but this system is continuously developing that we will have to integrate more system into Issue Trak - e.g. knowledge base, external/internal requests, proposals for product improvement/new product introduction, etc.. Cons We would really appreciate multilingual version that may help us to use Issue Trak in more areas. Sometimes it was hard to understand all permissions that are given by Organization, department and user account settings e.g. if somebody sends you e-mail from the system you can see any issue that your permissions does not allow. Review Source Similar Products Featured