# Tracked Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tracked the right Project Management solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166067/Tracked/reviews --- Tracked 4.3 (186) [View alternatives](https://www.capterra.com/p/166067/Tracked/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tracked Ease of use 4.3 Customer Service 4.4 ## Showing most helpful reviews Showing 1-25 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dorothy L. Principal and Marketing Director Used the software for: 2+ years ### "We juggle clients and projects so Basecamp keeps us on top of everything! " April 17, 2018 5.0 A clearer mind because I know that I have captured all the parts of a client or project and I can quickly assign tasks and now that my team is on top of everything. Pros We can organize everything from to-dos to documents to random thoughts about a client or project in one place so it is easy to stay on top of everything or to pick up where you left off. Cons one feature that I hope is coming soon is to be able to make a repeating to-do. Right now we change the date but don't have the satisfaction of checking it off every time. Review Source ES Emily S. Director of Partnerships Cosmetics Used the software for: 6-12 months ### "Basecamp: A Simple Project Management Tool for Teams" May 30, 2019 4.0 We now have a solid way to track projects and progress across many different departments. It helps with work flow and deadlines. Pros It's easy to learn how to use Basecamp. The search functionality and notifications are great. Cons I get way too many email notifications. I know I can edit that setting, but I never seem to do it properly. Also, some team members get a bit passive about minding their projects and comments added, but we're all getting better with this. Alternatives considered [Redbooth](https://www.capterra.com/p/114953/Redbooth/) Reason for choosing Tracked Our design team was used to it from previous places of employment, so we thought it would be easiest to use it. Review Source Jeremy W. WordPress Developer Internet Used the software for: 6-12 months ### "Flakey But Getting Better" June 11, 2019 3.0 It's a useful tool but don't feel it's that stable enough yet to be fully trusted in terms of what you're seeing is an accurate representation of the state of your Basecamp. Thus I'm often refreshing the page or else logging out and in again. Pros Makes a visible board of tasks across the team and a way to move them into different columns such as In Progress or Q&A. Cons Sometimes slow to sync with Basecamp. Cannot resize columns width ways, thus have to scroll horizontally. Have to continually re-sort columns by date, it doesn't seem to remember this setting. Sometimes global Basecamp messages obscure content (though last time this happened support were quick to find a solution). Review Source Michael S. President Marketing and Advertising Used the software for: 1-2 years ### "Kanbans on Basecamp! A missing feature" January 30, 2019 4.0 Tracked support has been really responsive and helpful. Overall it has been a great experience and has enabled our rapidly growing agency to get even more use out of basecamp and stay on the platform longer. Pros This adds kanbans to projects in basecamp, which is amazing, however, this takes it a step further and allows us to turn all of our projects into cards on a kanban board and individuals can organize their tasks on kanban boards. This is a really useful add-on to basecamp and honestly is a feature that basecamp is missing. Cons The con is not really about tracked but about basecamp. Tracked adds a feature that I believe should natively be part of basecamp Review Source Sarah A. Account Supervisor Marketing and Advertising Used the software for: 6-12 months ### "Tracked Makes Basecamp Even More Efficient! " December 19, 2019 5.0 Love that Tracked is now a part of basecamp! It feels like it always should have been a part of the software as it allow us to stay in basecamp for all of our project needs, rather than jumping in between software and has made us more efficient in our day to day projects! Pros We love using basecamp with some of our partners to easily keep track of a project, but Tracked has increased that organization tenfold. We can keep everything from a task list to assets to comments all in one place so that we can all easily stay on top of the project! Cons It would be nice to have Tracked in the desktop and/or mobile apps, as I sometimes am on Basecamp from my phone. Overall, not much I would change! Review Source Rajan S. Software Engineer Computer Software Used the software for: 6-12 months ### "Good for setting up Kanban boards" September 21, 2018 4.0 Pros I really like how easy it is to get a Kanban view of your basecamp tasks. I find dragging tasks between categories and setting up new tasks and categories to be very easy. Cons I think it would be really great to set up sprints in Tracked. If we could have a more focused view of what I should be working on in a particular week or two weeks. Also it's a bit frustrating that I can't see the boards on the desktop or mobile Basecamp apps but I'm not sure much can be done about it. Also the individual view seems to be a bit buggy Review Source Jerome T. Co-Founder - Marketing, Finance & Design Civic & Social Organization Used the software for: Less than 6 months ### "Well designed addition to Basecamp - we wouldn't work without it now." February 7, 2019 4.0 As a developer, I love seeing my tasks lined up in the Backlog and sometimes make myself a Today column which gives me a lot more clarity than Basecamp's standard views. The QA/Review column is also a must have in our process when a task is done but awaiting release or approval. Pros Well considered design and implementation. Consistently improving and with very quick customer service and fast turnaround for feature requests and bug fixes. Tracked is impressive particularly because it could be so much more limited but they have ensured it is as full featured as possible. Cons Unfortunate that it can't work in the desktop apps and mobile app but tbh we don't use those anyway. The popup of a task when you click it on the Kanban is a little clunky looking and doesn't yet support the Harvest time tracking extension (although they are working on this). Review Source Brandon S. Marketing Content Manager Biotechnology Used the software for: Less than 6 months ### "A Great BC3 Add-On For Those Who Like Board-Style Views" January 29, 2019 4.0 I've been using this app for about two months now and I can see using it perpetually. It has also helped with team collaboration to provide a visual tool for organizing and prioritizing. Pros The setup is about as straightforward as it gets. I like how both projects themselves and the tasks within projects can treated as boards-- that is really helpful for macro-level monitoring and prioritization for management across a project portfolio, as well as simple project visibility into the status of a group of tasks. Cons The admin view for Tracked needs a little front-end polish so that the table data display is a little more consistent. The button to "sync projects" can take a while and would benefit from some sort of progress bar to show time to completion. Review Source Nicola W. Senior Content Marketing Executive Staffing and Recruiting Used the software for: 6-12 months ### "Excellent tool for visualizing workloads" August 28, 2018 5.0 Tracked has enabled multiple branches of our team to better visualize and keep track of complex projects without having to badger each other for updates. Improves the Basecamp experience massively. Pros The ability to add custom columns to the board so that it can be used for a multitude of project types is invaluable. Cons No issues with Tracked so far, have been using it for almost a year now. Review Source Melissa K. Copywriter & Marketing Specialist Marketing and Advertising Used the software for: 6-12 months ### "Great for amplifying Basecamp projects" August 29, 2018 5.0 Great! Love using it. Pros The ability to sort things into Kanban boards. It has helped our team keep track of things, organize well, and status our projects. Cons You sometimes have to re-authorize in order to log in or see the correct views, but that may be some user error. Review Source DD David D. Software Architect Leisure, Travel & Tourism Used the software for: 1-2 years ### "The Didgigo Tracked for Basecamp review" May 30, 2019 4.0 Overall we like trackedhq. However we would love the following features - Milestones - Task dependencies (Blocked by, other task Blocking etc.) - Temporarily hiding entire columns in the kanban view (When you have 15+ columns in a board it gets hard) - Better everhour support. Pros Our team loves both the Kanban boards and the labels. We only use the personal Kanban boards, and project and personal do not really align for us. All our staff use the Kanban boards in one of 2 rough ways: By Project - Each column is a project - Context switching becomes very quick - Helps when running multiple projects at once and knowing what the next task in each project is. By Timeframe - Each column is a timeframe - Examples include (Q1 2019, Q2 2019, This month, This week) The labels are used in a number of ways - Tracking which clients certain todo's affect - Tracking whether some task is blocked (This should really be a separate feature) - Tracking milestones or release targets for issues (Again should be a seperate feature) - Tracking issue severity - Tracking issue priority Cons Not specifically a trackedhq issue. When clicking a todo in the Kanban board it comes up in a custom dialog. This BREAKS the everhour basecamp integration. We were using tracked to quickly jump between tasks and assign time to everhour. Im unsure exactly how the Everhour plugin works but i assume it requires the full task page (Like how Kanban used to be). Review Source VR Verified Reviewer Customer Success Coordinator Computer Software Used the software for: Less than 6 months ### "Tracked for Basecamp - Saves my day AND my JOB!" August 28, 2018 4.0 As a coordinator for a busy training company, I have a million details to keep track of every day. I was very reluctant to use this software but now that I have started I will not go without it. The software is flexible, fairly intuitive and never fails (where my memory often does). I really like being able to move the cards around from column to column, the ability to add documents, links and comments right in the To Do list, the labels so you can view like things together and so much more! Pros Ease of use, flexibility (it works for coordinating a training, projects, home, work), ability to comment and have those comments go to the person's email, LOVE being able to move the cards from list to list, labels and the notifications. Cons Need a way to create To Do list templates (that don't go on the KanBan board). Review Source MT Michael T. Director of IT Market Research Used the software for: 6-12 months ### "A must have for Basecamp" June 6, 2019 4.0 Tracked for BC3 is a life saver for me. I will not use Basecamp without Tracked. I am looking forward for it to integrate with Harvest as well if possible. since our setup is Basecamp as PM tool, Harvest as time tracker, and Tracked as Kanban/Agile tool. Pros I don't know how others manage their team priorities with Basecamp. Being the IT director using basecamp alone wasn't sufficient. Once Tracked was introduced by the developers, a world of different for me. I needed two vectors project management to adapt to the complexities and demand of the projects. This tool allows me to focus my team priorities and continuously drive scrum and agile efforts without fail. Cons Instant Report/Statistics. Since the tool can see completed items, it doesn't hurt to see how fast tasks are completed. Definitely a dashboard of some kind to tabulate existing tasks say, Pie Chart 1 shows how many newly created task. How many is assigned but not actively using. The dashboard can also include pie charts for all status. What is our majority task type? onholds, inprogress, backlog or new-to-do(unassigned tasks)? Review Source VR Verified Reviewer Production Priorities Manager Information Technology and Services Used the software for: Less than 6 months ### "Intuitive UI and great overall project view" August 28, 2018 4.0 We quickly realised after we started using Tracked that within our projects we had a lot of unnecessary tasks in the backlog. It gave us a really quick reality check, and has forced us to look at projects and prioritise better. Pros It is great to be able to quickly address and view my teams workload, and in real time, the way the individual Kanban boards interact with overall project boards is great and saves a lot of time giving status updates manually. Cons There is not a company wide - all projects - kanban. It would be great to have a view of what everyone is working on across multiple projects. It also doesn't interact with our time - tracking software. Lots of clicks for some of our team. Review Source Tareq A. Web Developer Information Technology and Services Used the software for: 6-12 months ### "Kanaban boards inside BaseCamp workflows is the really what I needed" April 20, 2018 5.0 Pros \* Price is really good \* Love board style workflows inside BaseCamp \* To-Dos are much more fun now Cons \* If possible, I would like few more features. \* The design of the board is little bit off. I would like it more nicer. Review Source VR Verified Reviewer Web Designer Used the software for: Less than 6 months ### "My overall experience has been very positive" April 18, 2018 5.0 A very good organization of the whole team's projects and collaborations. Pros What I like the most about Tracked is the easy and clear visualization of the to-do's of the whole team. Also, installing it is very easy and the integration with BaseCamp is smooth. Cons It doesn't work with the BaseCamp app, so if I want to use it, I have to open my browser and go to BaseCamp's website. Also, when I first installed it, it was confusing and din't really know where to find the Kanban board. After your figure it out though, it works great. Review Source VR Verified Reviewer Programmer analyst Used the software for: Less than 6 months ### "Adds really useful features to an already great platform." April 19, 2018 4.0 Adds functionalities that are not native to basecamp and are quite important, especially for software developers. Pros It's simple and straightforward. Adds kanban style cards and other functionalities that software developers in particular miss about basecamp. Cons Because it's so targeted and simple, sometimes there are important functionalities that are missing. It is also a bit buggy at times. When first integrating, we had trouble getting it to work properly, and it wouldn't show for every account. Review Source VR Verified Reviewer Digital Director Design Used the software for: Less than 6 months ### "Trello in Basecamp, oh my!" April 20, 2018 4.0 Adopting agile methodologies inside of our existing software helped streamline the process of changing our processes, since the software stayed the same. Pros Adopting Trello style kanban boards instead of static to-do lists inside Basecamp is excellent, and helps us keep things in one place. Cons Because it relies on a browser extension, it can't be used in either the official Desktop or mobile applications, leading to an inconsistent user experience across platforms. Review Source VR Verified Reviewer SEO and Ecommerce specialist Internet Used the software for: Less than 6 months ### "Tracked works quite well for marketing agency" February 3, 2019 4.0 Good, but not perfect software for task management in Basecamp. Everything has ran smoothly, if it would also contain few extra features would give it 10/10 rating. Pros Its easy to setup and easy to use. Has the basic functionalities needed for task management in teams. Cons It is lacking some features related to bringing all your tasks from different boards to one board which would show all your personal tasks, but other than that works well. Review Source DL Danielle L. Graphic Designer Religious Institutions Used the software for: Less than 6 months ### "Works pretty well" August 28, 2018 4.0 Overall, the app is functional, but clumsy. Pros I like having boards that I can see laid out for me and that I can see their due dates. Cons I don't like that the Kanban boards sometimes disappear, and I have to exit the program for them to come back. The program isn't very intuitive... it took me FOREVER to figure out how to get back to the project folder (as it turns out, I had to click on the hard to find name of the column the individual projects reside in). I also don't like that if the list of projects in a column is longer than what you see on your screen, manually moving individual project tiles around is a pain. Lastly, it also took me forever to figure out how to edit the description of an individual project (it turned out to be the nondescript elipses icon in the top right). I think this would be nicer if you could just go in and edit the text without having to go looking for an edit button. Review Source VR Verified Reviewer Senior Marketing Designer Used the software for: Less than 6 months ### "Using Tracked has been an easy, intuitive experience." December 19, 2017 4.0 Ability to adequately bill. Pros It's ease of use and the fact that it works with Basecamp. It allows us to keep accurate product times. Cons It would be nice to track time from Basecamp on each individual task page. It is a bit frustrating to back out to task to-do list to be able to manage time. Review Source SD Shashikant D. Frontend Developer Computer Software Used the software for: 1-2 years ### "Basecamp review" May 31, 2019 4.0 Pros 1\. I can handle task by project wise. 2. I can manage project and resources easily Cons 1\. Can not track total time of task that over resource worked. Review Source VR Verified Reviewer Gerente de projetos Oil & Energy Used the software for: 6-12 months ### "You could give us kanban together with Basecamp" February 5, 2019 5.0 I need a software that help me to manage small projects, I need kanban and gantt graph for chronograms, but not so dense like MS Project Professional. Pros I like basecamp´s first page, with the posibility to go directely to my project. Cons It doesn´t have kanban. We must pay for it. Review Source VR Verified Reviewer QA Analyst Used the software for: Less than 6 months ### "Good experience on using it, making usefull kanban boards on basecamp." April 20, 2018 4.0 Pros \- Possible to have Kanban board on Basecamp. - Working with multiple status for Basecamp to-do lists. Cons \- Using Chrome extension makes it not so portable (using in different devices require installing the extension again) Review Source MP Michelle P. Graphic Designer Marketing and Advertising Used the software for: 6-12 months ### "Keep better track of your tasks" May 30, 2019 4.0 Pros I like the ease of organizing tasks in both order of importance and with column descriptions. I also like creating custom labels. Cons Sometimes it has trouble refreshing or syncing. Usually completing closing out and logging back in solves the problem. 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