# Panorama Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Panorama the right Fundraising solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166550/Panorama/reviews --- Panorama 3.5 (103) [View alternatives](https://www.capterra.com/p/166550/Panorama/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Panorama Ease of use 3.5 Customer Service 3.5 ## Pros and Cons in Reviews AH Anna H VolunteerReligious Institutions, 2 - 10 employeesUsed the software for: Less than 6 months. “The most impactful features of the product I found the most useful in pivoting from paper in running a silent auction was to use the online bidding to attract guests to purchase tickets online.“ April 8, 2023 LB Lisa B FinanceNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “I feel like Panorama glitches in certain tasks.“ July 11, 2025 JT Jenny T Director of OperationsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “It's been a great experience, especially having help from \[sensitive content hidden\],Customer Success Manager, She is extremely thorough and knowledgeable and was able to help me with what I needed.“ April 20, 2023 LB Lisa B FinanceNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “It has a lot of glitches we are waiting to get fixed.“ July 11, 2025 CG Chad G Sr. Director, Brand Communications & Corporate ReputationFinancial Services, 10,001+ employeesUsed the software for: Less than 6 months. “Aside from the older looking web templates, and export-based reporting, I'd give Panorama an A- on their auction solution.“ January 2, 2023 AH Anna H VolunteerReligious Institutions, 2 - 10 employeesUsed the software for: Less than 6 months. “Unable to readily talk to a human unless the service to do so was bought. And the turnaround time to respond to online request for info was typically greater than 24 hours.“ April 8, 2023 ar addie r Fundraising ChairNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “This platform makes it easy for non-profits to successfully plan and execute an online fundraising event.“ April 3, 2023 PH Paula H Volunteer CoordinatorVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “I especially need a "Contact Name" for the Business donors so thank you letters can be sent out but this has not been added so this is a big issue for me. “ March 24, 2023 ## Showing most helpful reviews Showing 1-25 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rebecca Lynn W. Eastern Northeast Region Sales Associate Hospitality Used the software for: 2+ years ### "I love the software, I run an event entirely on my own each year & the platform is so user-friendly" July 19, 2018 5.0 Pros When publishing prizes on line, the system guides you through and explains what each question means. It's very user friendly Cons I had a lot of trouble this year loading pictures to illustrate my items. I've never encountered so many error messages as I did this year! Review Source CG Chad G. Sr. Director, Brand Communications & Corporate Reputation Financial Services Used the software for: Less than 6 months ### "Fundamentally Sound" January 2, 2023 4.0 Panorama was originally our second choice because of the interface, but their robust platform passed our stringent IT security certification process. The functionality was great for both users and admins, with a few features that we would like to see improved such as automatic sales tax calculations based on shipping address for online orders. Customer support was top-notch before, during, and after our event. We weren't sure the platform would work as well as it did for a for-profit firm like ours since it's largely used by non-profits for fundraising, but there were no issues at all. Very reliable and mostly intuitive. They have ample documentation, help videos, and great support. We added premium support since it was our first time using it and I would recommend that for large events. Aside from the older looking web templates, and export-based reporting, I'd give Panorama an A- on their auction solution. Pros Secure and stable platform, customer support, online auction capability, overall value Cons Antiquated reporting, web templates are outdated, lack of truly responsive design for various devices, jumping between private/public auctions caused some confusion Alternatives considered [Handbid](https://www.capterra.com/p/134456/Handbid/)[Charity Auctions Today](https://www.capterra.com/p/127254/Charity-Auctions-Today/) Reason for choosing Panorama Ultimately, it came down to Panorama's strong IT platform and ability to comply on all fronts with our firm's requirements. The value for the cost was excellent, the people were helpful, and the platform met our functional requirements. Review Source LB Lisa B. Finance Non-Profit Organization Management Used the software for: 1-2 years ### "Panorama review" July 11, 2025 3.0 They are happy to respond, I am still not confident in the program as a whole. It has a lot of glitches we are waiting to get fixed. Pros For my problem today they were quick to help. \[sensitive content hidden\] is always so helpful. I pray when I reach out for help that I get him. He is great! Cons I feel like Panorama glitches in certain tasks. You have to log out and back in often. This is time consuming. Review Source LB Laura B. Executive Assistant Education Management Used the software for: 2+ years ### "Panorama Review" March 24, 2023 4.0 We mainly use Panorama as our thank you letter center. It works well for this. However, when we used it for recent events, the programs selections for building a site seem to be a little old fashioned and not easy to maneuver. Pros I like the ease of entering donations and sending letters. Cons It is very difficult to talk to anyone and to get in contact with your help desk. I have several things that I have questions on how to do but it doesn't translate well in text. I would need to speak with someone. Review Source JN Jacob N. Founder & Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "High Quality Software" March 24, 2023 4.0 Pros I like how it is a one stop shop for Fundraising, Auction/Event Mangement, and CRM. Cons There are a couple of features that are lacking: 1. There is no donor (user) portal login for them to personally manage their donations and 2.) There are limitations with making bulk changes to donor records. Switched from [Donorbox](https://www.capterra.com/p/156860/Donorbox/) Versatility of Panorama Review Source KD Kathleen D. Office Manager/CRM Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Pananorama Fronstream GiftWorks" April 3, 2023 3.0 I can do the basics that I need to do (donation entry, donor managment, querying the data) but I find that some problems I report to the tech support team (they are great) don't get resolved. Pros I appreciate the ease of use with FrontStream. The interface is easy to look at (colors, fonts). Data entry is easy as well. Cons There are far too many bugs in the software that do not get resolved. I do not like that I cannot create more complex queries. I have to export the data and then import it into Microsoft Access to create reports for Board Members and Management. I would prefer dynamic, custom-formatted reports in Panorama's FrontStream GiftWorks program, where a click of a button or two would allow me to use an existing custom template. Review Source SB Shauna B. Development Assistant Civic & Social Organization Used the software for: 2+ years ### "Definitely not the best...but getting better at least" August 15, 2017 3.0 Long story short, while I wasn't impressed with Giftworks Cloud by any means it did get better. I wasn't pleased, however with my monthly price going up (they said this wouldn't happen). I can understand that when you roll out a new program it costs money, but when one of your "selling points" for your current customers to switch from old Giftworks to the new one was that our price wouldn't increase then that's a bit misleading? When I buy software or anything for that matter, I rely heavily on user reviews. I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price. Before you decide on Giftworks or the, even more, pricier systems, I would look into Little Green Light (LGL for short). LGL has turned my reporting around substantially. Writing acknowledgment letters is so much better now and it's so much easier to use. In closing, there are better options and there are worse options...Giftworks cloud seems to be "middle of the road" and hopefully will be getting better as they introduce more features. Pros I do like that they decided to go with the cloud instead of their Giftworks Anywhere software. With Giftworks Anywhere you had to have Citrix Receiver which never seemed to work right. While I didn't have a very long time to check out the features of their new cloud database, (they only allowed me a week even tho I was already a longtime customer) I still wasn't able to check out all the features that I felt they needed before because they weren't enabled in the 1-week trial or they just weren't available. Cons Giftworks was the first donor management system that I had ever used but I had constant problems with it (mainly Citrix I think, but at that time you needed to have Citrix installed to use Giftworks Anywhere). The reporting features were confusing and didn't report like I felt they should. For example, It took me several tries to finally come up with a decent list of monthly donors...you wouldn't think that should be too hard right? I never found an easy way to build a monthly donor list, but I ended up making a list of donors that had donated 10x or more the previous year... although it also gave me other donors on this list that didn't fit any of my criteria? The filtering was terrible and I would end up with partial data or too much like I just said. Review Source Theodore ". President Used the software for: Less than 6 months ### "This is product does not work as designed." May 9, 2018 1.0 We recieved no benefits from this product and put a dent into our budget. Pros There is absolutely nothing I can say that is good about the product. It has so many "bug fixes" it does not work as described. It is clunky at best. For 6 weeks we have tried to use this product and get things accomplished and we can't get anything completed, their support is at best mediocre. We had high hopes that this product would assist us in raising money forour foundation. All it has done is cripple us. Cons Everything. The cloud based version is not ready to be used. It leaves so much to be desired. Support is at best poor. They take forever to get back to you. Thier fixes is let me correct that because you can't, it is a bug. Review Source VR Verified Reviewer President Non-Profit Organization Management Used the software for: 2+ years ### "Awful! Declined over the years!" February 16, 2021 1.0 We paid $600 for this service for the fourth year in a row, and now we can't set up our event or reach a real person to help us. I'll look to sue the company for our money back if we can't get the help we need. This is the last time we will ever use Firstgiving/Panorama. Awful company. Too bad. It used to be good. Pros This service has declined over the years. Customer support is virtually unreachable. Cons The new interface is not stable with Safari. Trying to log into our platform with Chrome and Firefox and can't log-in. When you try to reset your password a "page does not exist" message pops up. Review Source VR Verified Reviewer Member, Board of Directors Used the software for: 2+ years ### " We wanted to move to the Cloud version but the feature we needed membership was available" July 23, 2018 3.0 We used the desktop version for 7 years to manage donors, donations, memberships, classes and events Pros Nothing, we wanted to move to the version but the features we needed were never converted. We asked numerous times when membership would be available and never heard back. Cons Didn't convert the features were needed to the new version and no one could give us any idea when the features would be available. We converted to NeonCRM Review Source RW Renee W. Operations Director Non-Profit Organization Management Used the software for: 6-12 months ### "Terrible Product" September 15, 2021 1.0 This product is terrible. I can't say enough negative things about it. Pros None. Used to be sort of ok when FirstGiving and now is horrible since taken over by FrontStream Cons THis product is terrible. We will never use it again. The support desk is non-responsive. There is not even basic functionality such as pulling a participant registration list. There is no way to export data. OUr users/participants hate it. It used to be OK when it was FirstGiving and now it is atrocious. Review Source KM Katherine M. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "I've used this for a while and it is okay. I don't always get a response from customer support." July 11, 2018 4.0 Pros It's low cost, it was easy to put the donate widget on our website, you can store a fair amount of information in donor profiles. Cons Lack of customization options in the giving form, when downloading donations to GiftWorks, the memorial/honorarium fields do not format correctly, when using SmartEntry you can't include campaign information for donations. I have also at times gotten no response from customer support or had support that was completely unhelpful. Review Source CK Cheryl K. president Non-Profit Organization Management Used the software for: 2+ years ### "Customer Service" November 15, 2022 4.0 Thank you for the opportunity to offer highest praise for \[SENSITIVE CONTENT\] for the professionalism and expertise providedto me as I navigated through the FrontStream creation of our annual solicitation letter. In utilizing Quick Assist,he skillfully made corrections and edits to the format that allowed me to learn in the process. The technical staffat FrontStream are attentive, prompt in response, and most knowledgeable. Pros NA - I don't know and am unable to answer this question. Cons NA I don't know and am unable to answer this question. Review Source CE Christie E. Administrative Assistant Religious Institutions Used the software for: 2+ years ### "Giftworks" November 7, 2017 3.0 If I was starting out I would not choose this software. I feel stuck because I have been with them so long and have a large amount of info that would have to be moved if/when I move to another software. Pros I like the desktop version very much. It is easy to use and learn. It has all the reports and fields that I need. Cons The cloud version was released before it was ready and it is a train wreck. Many important features are not working yet. Review Source LB LaTasha B. Volunteer Coordinator Primary/Secondary Education Used the software for: 2+ years ### "Good product for good price" May 8, 2017 4.0 Pros The price makes it accessible and it's fairly easy to use. It gets the job done and that's ultimately what matters, especially at this price point. Cons The interface feels a little clunky, which is what you'd expect in a way, but I think it can make it hard to navigate sometimes. Review Source AG Arienne G. Fundraising & Donor Relations Non-Profit Organization Management Used the software for: 2+ years ### "Panorama " April 22, 2021 4.0 They are always a pleasure to work with and answer questions as quickly as they can. Pros It's easy to re-create events for success with proper templates. They also have some great videos for support. Cons There are some pieces that you just can't do in terms of high-level coding for website ease but I know this is an area they are working on. Review Source DA Denise A. President Non-Profit Organization Management Used the software for: 1-2 years ### "Nonprofit " April 7, 2023 4.0 Over good Pros I like the look and the overall concept Cons That I couldn’t have a button for sponsorship That I couldn’t stop the early bird shirt order without erasing all the data Review Source KE Karin E. Citizen Science Coordinator Environmental Services Used the software for: 6-12 months ### "Gift Works Intuitive yet Useless" January 25, 2018 1.0 More than anything, I hate that FirstGiving is the only compatible donation service. The donate now button from First Giving is prehistoric! There are so many free better options out there I just wish it was easier to have these other options integrate with GiftWorks Pros I find GiftWorks intuitive to use. All of the customer care representatives are considerate and patient on the phone. Cons The functionality of this software is terrible! The Volunteer Module is not developed enough to be useful. Smartlists and reports do not give me the information needed. When I try to create a custom report the fields I need to pull are not available. I have talked to customer care numerous times about these issues and while they are patient and understand my complaints they cannot do anything to fix the issue! Review Source LK Lorraine K. Executive Director Individual & Family Services Used the software for: Less than 6 months ### "tech support does not respond to requests for assistance" December 2, 2020 2.0 I am less than two weeks in and very frustrated. I signed on to this program because it used to be FirstGiving and they had a very responsive support and customer service department. I have been having issues for days and no response other than one email this am saying they left a voice mail for me, when there is no record at all on my phone of a call coming in from them. Had I known it would be this difficult getting tech support on the line or even fixing the issues and sending an email out, I wish that I would have checked out their support more carefully before signing on. Pros Their representative who helped me get acquainted with the program was excellent and took her time helping me understand how the fundraising platform works. Cons I have experienced glitches in the system, edits not able to be made as it is embedded in template, as well as and more importantly, my work not saving. Submitting tickets for support and making calls and getting only voice mail, with no return calls. Review Source KH Kimberly H. Director of Resource Development Used the software for: 2+ years ### "Long-time user with good overall satisfaction. Predominately small-to-mid size shops." July 23, 2018 4.0 Pros Easy to use notes section and ability to back-date entries allows to gather comprehensive data on a donor profile. Customized Smart Lists and Reports provide valuable data and support our ongoing efforts. Cons It's a CRM tool, so the data-entry is still a heavy lift. It isn't quite as intuitive as other software systems. It's still a solid software package. Review Source MW Mischia W. Associate Director Used the software for: 2+ years ### "We have been using Bidding For Good for many years and it just keeps getting better!" July 18, 2018 5.0 Pros It's easy to use both as an administrator and for the bidder. I like the reports that can be generated. Also, the neat and clean look of the auction itself. Cons The payment processing has changed, but we are getting used to the new process. Staff at Bidding For Good has been very helpful. Review Source sM sonja M. President Civic & Social Organization Used the software for: 2+ years ### "Good product with a few flaws" May 9, 2016 4.0 Pros Very easy to use, the program tracks everything we need. I love the smart list feature. Cons I don't like that you are forced to upgrade and when you don't it simply shuts your access to the program down. Review Source JH Jack H. Director - Volunteer Activities Used the software for: ### "Not up to snuff with the real workplace" October 2, 2015 2.0 Giftworks is a clunky interface to use and not inuitive at all. Customer service is questionable as well. There have been unexplained datase errors and a mponthly need to contact support for problems related to their "Fixes". Now that Windows 10 is out, if I could give customer support a negative grade I would. I was told to do a clean install of Windows 10, etc. and reinstall Giftworks. Things worked fine for one day, then Giftworks would not respond. Cutomer Service does not care about the end user. One comment I got from the rep I was dealing with was that our server was the issue not Giftworks. Our server at the time was new. Customer Service did not want to admit, that their software was weak. Avoid Giftworks if possible. Review Source MS Meghan S. Used the software for: ### "Giftworks Review" March 4, 2015 4.5 Pros It is self-explanatory and easy to use. I only needed direction once, and was able to figure everything else alone. Cons Sometimes the grids can get complicated and hard to see, and sometimes it is difficult to look things up if you are unsure what the exact spelling of something is. Review Source RW Ronda W. Higher Education Used the software for: ### "Works well enough" February 25, 2015 5.0 Pros It's easy to use and reasonably priced. Because so many people use it, it's imperative that I not have to take a significant amount of time explaining it. FirstGiving is simple enough that I don't have to. Cons There's nothing that I don't like about it, although there are at least a couple of other products that are comparable, and it needs to do a little more to stand out. Review Source Similar Products Featured ## Related categories [Donation Management](https://www.capterra.com/donation-management-software/)[Auction](https://www.capterra.com/auction-software/)[Fundraising](https://www.capterra.com/fundraising-software/)