# MyLobby Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyLobby the right Visitor Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167566/MyLobby/reviews --- MyLobby 4.9 (16) [View alternatives](https://www.capterra.com/p/167566/MyLobby/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MyLobby Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abdelrahman A. Script Writer and Editor Used the software for: 6-12 months ### "MyLobby actually takes a very good care of their customers' overall satisfaction. Highly recommended" October 11, 2017 5.0 Pros \-Configuration possibilities. -Their amazing and very friendly developers. -Easiness and compliance. -Meeting good quality expectations. Review Source Response from AutomateWorkflow.com October 12, 2017 Thanks for your review. We love hearing back from our customers and we will always work on improving our product. FC Fernanda C. Owner Hospitality Used the software for: 6-12 months ### "MyLobby Visitor Management" July 6, 2023 5.0 Great my members love it! Pros Practicality, easy to use, great customer care. Cons No complaints at the moment. I am happy with the product. Reason for choosing MyLobby Relationship management, easy to use. Turnkey service, all setup done by MyLobby and it was also very fast. Switched from [DoorFlow](https://www.capterra.com/p/197625/DoorFlow/) Doorflow requires the phone to work and does not allow for visitor management. Review Source NS Nick S. System Administrator Hospitality Used the software for: Less than 6 months ### "Streamlined Visitor Management" July 7, 2023 5.0 Made managing a stream of visitors much more manageable, and helped us direct visitors more effectively. As a result were able to track all of the KPI's from the purpose of your visit, when they arrive and and the total duration Pros Efficient visitor data capture, responsive support, customizable questions, real-time alerts Cons Deployment could be a bit smoother. But it got handled by Vendor quite professionally Review Source ER Edgar R. Innovation and Technology Manager Government Administration Used the software for: 1-2 years ### "Streamlining Visitor Experience: A Review of MyLobby for Housing Services"" May 10, 2023 5.0 we highly recommend MyLobby as a reliable and effective solution for streamlining visitors. The benefits it offers, coupled with exceptional customer service, have significantly improved our efficiency, visitor satisfaction, and overall service delivery. Pros Its ability to streamline the visitor experience, provide real-time staff notifications, seamlessly integrate with our workflows, offer customized data collection, and enhance visitor satisfaction have made MyLobby an indispensable tool for our services. However, what truly sets them apart is the exceptional customer service provided by their team. Their dedication to understanding our unique requirements and going above and beyond to adapt their services to meet our specific needs has been truly remarkable. This outstanding level of customer service has solidified our trust in MyLobby and made our experience with them even more exceptional. Cons One notable drawback is the limited options available for building forms/questionnaires. We have found that the current options provided by the product could be more robust and flexible, making it easier to create tailored questionnaires to gather specific visitor information.Additionally, we have identified some limitations in the interface of the product. While it is functional and user-friendly, an upgrade to the interface would greatly enhance the overall user experience. A more modern and intuitive interface would not only improve aesthetics but also contribute to increased efficiency and ease of use for both staff and visitors. Review Source NS Nicholas S. Systems Administrator Government Relations Used the software for: 2+ years ### "MyLobby made my Day" August 11, 2023 5.0 We initially got this product for COVID screening and temp scanning but we have been able to move away from that and make this a self check-in system to help speed up the clients experience and cut down wait time. Pros Ease of use and ability to make it fit our needs for check in process. They were able to listen to what we wanted and custom make a website that tied into the check in system. That is what is display on the TV's in our lobby so clients can see where their place in line is and status. Cons No real complaint but automatic reports sometime is hard to clear out. Reason for choosing MyLobby Their ability to customize and fit our needs. Review Source MK Maia K. Facility manager Facilities Services Used the software for: 6-12 months ### "MyLobby for Epic Investments" June 24, 2023 5.0 The overall result was pleasing specially when it comes to reducing the headache and administrative work during conventional sign in process Pros Providing detailed report showing total hours per contractorSaved management team several hours of admin workSupportive teamFeature Rich platform Cons Installation was not straight forward (As there is a printer and tablet and it needed some network connection) but MyMedia Team was supporting us closely to have stable installation Review Source PM Pam M. Director of Innovation & Technology Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Mylobby visitor management" July 2, 2023 5.0 MyLobby has been a game-changer for our facility's visitor management. The security and workflow improvements we've seen are invaluable, It's a tool we should have implemented sooner. Pros Detailed reporting, administrative time savings, supportive customer service, many features set Cons A slightly complex installation process due to networking issues, but excellent guidance from the MyLobby team made it manageable. Review Source BR Barb R. Sr.MRG GTC Pharmaceuticals Used the software for: 1-2 years ### "Recommended for visitor management" August 10, 2023 5.0 Great business partners and team to work with Pros automated process and the streamline capacity Cons The updates would delay from system which caused issues in the tablet. Review Source DB Dani B. Director of HR Photography Used the software for: Less than 6 months ### "MyLobby Review" August 12, 2023 5.0 MyLobby has transformed our screening process, reducing labor intensity and allowing us to automatically log data. It provided a vital solution when we needed to automate our manual screening process for both visitors and employees, doing so in a way that was effortless and effective. While there's room for improvement integration fcapabilities, the overall functionality is exceptional. Pros Ease of use, customizable forms, multiple location functionality, good value for money. Cons Could use more flexibility in integrations Review Source AI Ashleigh I. Sales Representative Real Estate Used the software for: Less than 6 months ### "Streamlined Workspace Management Solution!" March 7, 2024 5.0 Pros Our organization has been using the MyLobby Hot Desking for several months now, and we couldn't be happier with the results. The dashboard's intuitive design and seamless functionality have simplified our workspace management processes significantly. From booking hot desks to scheduling meetings, everything is handled effortlessly through the dashboard. The real-time availability feature ensures that our team members always have access to the workspace they need, fostering a more productive work environment. The MyLobby Hot Desking has truly transformed the way we manage our workspace, and we highly recommend it to any organization seeking a streamlined solution. Cons It didn’t come out sooner. Many businesses can benefit from this organizational tool Review Source JR Julie R. Patient care coordinator Human Resources Used the software for: Less than 6 months ### "MyLobby for guests" April 14, 2026 5.0 My overall experience with MyLobby was a positive one. It made signing in visitors quick and efficient. Pros Affordable, easy to manage and efficient for checking in visitors. Starting with MyLobby was easy with the great customer support to help navigate onboarding. Cons There was nothing I could say I did not like. As per usual when using a new app there is going to be some trouble shooting. Review Source LC Larry C. Chief Executive Officer Medical Practice Used the software for: Less than 6 months ### "Queen of Valley Hospital" June 28, 2023 5.0 \- Was a really helpful solution for hard times during Covid Pros \- Temperature taking capability which was a highly needed feature at the peak of Covid- Access Control over patients coming in Cons It took a little back and forth during installation for all hardware to work together Review Source MS Mustapha S. IT Specialist Libraries Used the software for: Less than 6 months ### "Great service and tech support" April 27, 2023 5.0 Pros Great and personalized support, we had an issue with our unit but it was taken care of very quickly and without charge. Cons Android OS is a bit finicky, something running off Linux or Raspbian might have been easier to manage. Review Source WM William M. Facility manager Hospital & Health Care Used the software for: Less than 6 months ### "Review" June 26, 2023 4.0 Pros \- Visitor management- Employee management- Badge printing- Organizing visitor flow Cons \- Admin layout may need to be a little more simplified Review Source LL Lino L. General Manager Used the software for: 6-12 months ### "Awesome software ! Company loves the ease of use . " October 20, 2017 5.0 Pros We have a lot of events, I like the fact that I can preregister guess and all they need to do is scan their QR code in the front lobby that expedites the whole process. Cons Sometimes visitor can fiddle with the tablet and escape the Mylobby application and then the next visitor doesn't know what to do. Although, I just found out that there's another plug-in and I have to download to fix it. Review Source DT Dmitry T. advisor Used the software for: 1-2 years ### "Great experience" October 21, 2017 5.0 Pros We like the fact that it's very customizable. It also has an emergency messaging capability that can be tailored to multiple different template messages. MyLobby can even segregate which groups of people you want to send your message out to. We utilized this for staff that were trained in First Aid for emergency situations in our offices. Cons The back-end setting configuration was a little bit confusing at first. But in overl good experience. Review Source Similar Products Featured