--- title: "SpamTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SpamTitan the right Anti-spam solution for you? Explore 563 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/168436/SpamTitan/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- SpamTitan 4.6 (563) [View alternatives](https://www.capterra.com/p/168436/SpamTitan/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of SpamTitan Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews MC Marcel C Network AdminComputer & Network Security, 2 - 10 employeesUsed the software for: 1-2 years. “I use it every day, life is impossible without such a service, the console has everything we need, we have gotten the spam down considerably, and support has always been quite efficient whenever I needed help.“ November 5, 2024 AB Avi B CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “We've had our share with spam filters and out managed email services and somehow they all aimed high but hit low - with numerous false positives, problems with mail handling, issues with some mail servers and a plethora of other issues.“ September 12, 2025 AB Avi B CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “SpamTitan offers the best blend of usability, simplicity and effectiveness that we've ever encountered. As managed service providers we need a clean, easy-to-use interface and SpamTitan delivers exactly that.“ September 12, 2025 Riano D Senior Systems AdministratorRetail, 11 - 50 employeesUsed the software for: More than 2 years. “I make it a habit of logging in each day just to check if there are legitimate mails stuck in the quarantine but mostly its because the sender's records are not setup correctly.“ March 31, 2025 GM Geff M IT ManagerComputer Networking, 2 - 10 employeesUsed the software for: More than 2 years. “The product does an excellent job of identifying spam emails and blocking them with an extremely low degree of false positives.“ March 28, 2025 JH Joshua H Construction Services ManagerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “I was told by support several times that the problem was fixed but it continued for us, random marking emails as greylisted and then refusing to release them.“ November 8, 2024 SC Shawn C IT AdminCivil Engineering, 11 - 50 employeesUsed the software for: 6-12 months. “I really like the granular control that the platform provides.“ March 31, 2025 NA Naim A Senior Systems EngineerComputer & Network Security, 2 - 10 employeesUsed the software for: More than 2 years. “Reports are comprehensive but not always easy to customize; finding specific events or digging into detailed logs can feel clunky.“ September 12, 2025 ## Showing most helpful reviews Showing 1-25 of 563 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Verified Reviewer Sr. Sysadmin Used the software for: 3-5 years ### "Excellent product with an awful UI" December 23, 2025 4.0 Excellent overall if you can get over the user interface. Solid product, solid support, Europe based. Pros Excellent value for money, excellent detection rate, the customizability of the v8 appliance that we use is unmatched. Cons The UI is probably one of the most god awful UIs you'll see in 2025. It reminds me very much of early 2000s web interfaces. Almost like a PHPbb board from 2004. Review Source R Reviewer Talent Acquisition Executive Used the software for: 1-3 years ### "Protect my emails from vulnerable" February 24, 2021 4.0 Using SpamTitan as my main software to fight spam emails is very effective and more benefit i have seen better then other more popular brand. I am very happy with the pricing and really valuable with what i has paid. When I think about email protection, it is always SpamTitan that pop-up in my mind. Pros SpamTitan has a very good accuracy in filtering a spam and malicious emails from entering my primary inbox. It is very easy to set up my own keyword that i want to include in the filter keyword and setting up the whitelist keyword. After setting everything up, the process is automated and i don't have to constantly monitoring it as it will sent me report for every-week activity. Cons There are time that a legit email will be blocked and there are no notification sent to remind me about this activity, and resulting that email stayed in the spam inbox until i have to manually check and whitelist it. Adding domain into the software for the first time can be confusing and i had to ask for a support to fix it. Review Source Richard V. Senior Associate Used the software for: 3-5 years ### "Waste of Money" March 27, 2025 1.0 Terrible, we've moved on to better, most cost effective and user friendly alternatives and will not be going back. Pros Fairly easy to deploy, fairly intuitive to use. Cons Horrible Customer Service, there are better priced alternatives out there. Often marked legitimate emails as spam with no notice. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Seldom does a product deserve the title PERFECT" September 15, 2025 5.0 We've had our share with spam filters and out managed email services and somehow they all aimed high but hit low - with numerous false positives, problems with mail handling, issues with some mail servers and a plethora of other issues. It's rare that I'll define a product as 'Perfect' and SpamTitan earned this title. Not a single complaint from our clients, not a single email lost, low false positive ratios and a super easy interface deliver the perfect experience at a very attractive price. Pros SpamTitan offers the best blend of usability, simplicity and effectiveness that we've ever encountered. As managed service providers we need a clean, easy-to-use interface and SpamTitan delivers exactly that. Its filtering is superb with very low false positives and excellent spam detection. Coupled with blazing fast delivery (zero latency) and pricing that is just right - we like every bit in it. Cons The interface has minor bugs to iron out and the message details view could be improved but otherwise it's a great service. Review Source PP Peter P. Managing Director Used the software for: Less than 1 year ### "Great platform for MSP" September 15, 2025 5.0 Amazing experience through initial enquiry, demonstrating, onboarding and ongoing support. Cant really fault anything they provide. Pros The portal for MSPs is fantastic. When you first log in you get the info for all clients with the option to dive straight into the history for all tenants. This means any emails that a client may be after is normally on the front page without needing to drill down first. Cons There is a little jumping around between different UIs, but I’m told work is in progress to put everything onto one UI. It’s still a very workable product and this is just not picking. Review Source R Reviewer Knowledge Management, SPAM and ESET Management Used the software for: 1-3 years ### "Buy the Titan products. Simple, Effective and supported. " April 1, 2025 5.0 I took over after it was installed by someone that left the company and took knowledge with them. The support team, gave me an over the phone crash course, sent me links on how to manage and in a very short time I was able to take over management of this software for our clients. I like it so much I was able to convince my company to add Phish Titan as well and between the two has severely reduced the number of SPAM emails and compromised accounts. Pros The ease of installation. The management console. The KB articles, the ability to talk to an actual breathing human if you want. Cons I wish if you had one than one Titan product it could be in one management console. Running a tab for SPAM and then Phish Titan is a little clunky. Review Source Sergio S. Senior IT Specialist Used the software for: 1-3 years ### "Reliable and Effective Email Security Solution" April 1, 2025 5.0 My overall experience with SpamTitan has been excellent. It’s highly effective at blocking spam and phishing emails, easy to use, and offers great reporting features. I have no complaints—it does exactly what it promises. Pros I like SpamTitan for its excellent spam detection, ease of use, and strong phishing protection. Its detailed reporting and flexible deployment options make it a solid choice for email security. Cons I don’t have anything bad to say about SpamTitan—it's effective, easy to use, and provides strong spam and phishing protection. Review Source VR Verified Reviewer Senior Systems Administrator Used the software for: 3-5 years ### "Solid product." April 1, 2025 4.0 Experience has been good. Once setup its rock solid and just works. I make it a habit of logging in each day just to check if there are legitimate mails stuck in the quarantine but mostly its because the sender's records are not setup correctly. Pros \* The software is stable and very effective. \* Ease of use (Mostly). \* High level of consistency. Cons \* Legitimate email has sometimes been blocked. \* Pattern filtering takes a while to figure out. To be honest I don't think i have it figured out. Review Source R Reviewer IT Responsible Used the software for: 3-5 years ### "just working" April 1, 2025 5.0 price and features are good, stabile and fast, not a lot of false positive. support fine, problems getting solved. Pros it's working, and have a lot off good features. Cons can sometimes be hard to find the features in the GUI. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Spam Titan Review" April 1, 2025 4.0 Good, as their support people are very knowledgeable, and the software is reliable. Pros Very Competitive price. In general, it is pretty effective. Cons Sometimes, it does not stop phishing emails Review Source JB Jens B. Owner Used the software for: 3-5 years ### "It just works" November 7, 2024 5.0 Very satisfied. Support tickets resolved in quick time Pros Easy to configure and effective tool. New interface is a bonus Cons Missing features in some other packages, like email signatures Review Source GJE Gustavo J E. Owner Used the software for: 3-5 years ### "Spamtitan Best antispam solution" November 7, 2024 5.0 Really happy with it no complains at all Pros Quality, customer service, great filtering Cons Sometimes trying to reach them is difficult because of time zones with health water Review Source R Reviewer Systems Admin Used the software for: Less than 1 year ### "Nice product, tried many others" August 27, 2023 4.0 I tried a bunch of products before purchasing this and i would make the same decision again Pros The support has been great, my users like the ability to check on there own quarantine, the email digest has been popular. Cons the filtering seems over sensitive, finer grained filter controls would be nice! being able to receive a digest more than once a day would make a few of us happy. We are struggling with the analytics to understand why some of these emails are being scored as high as they are. Review Source R Reviewer Ing Used the software for: 1-3 years ### "Take Control of the Threats with SpamTitan" June 28, 2023 4.0 We are satisfied with this product compared to other platforms, we consider it an excellent alternative. Pros It is an easy-to-use security tool compared to other platforms. Its characteristics and functions allow administrators to have control of its services and apply the necessary actions at the moment it is required. Cons I believe that the support should improve using other alternatives such as a direct chat with engineers, today opening a case, documenting it and waiting for a response is a weakness in the face of increasing threats and its propagation speed. Review Source BB Bryan B. IT Manager Used the software for: 1-3 years ### "Good spam filter for the $$" November 19, 2024 4.0 They are pretty proactive and responsive. I can't complain about customer service. Pros It has some great features like sending blocked spam reports that you can allow users to receive and release verified non spam. Cons Even when I set up pattern filtering some of those still get through. Fake emails from MS get though with no header/email sender info at times. Review Source JN Johnny N. Network Engineer Used the software for: 1-3 years ### "Feedback on SpamTitan as a customer perspective." November 19, 2024 5.0 It's a great service, less labor intensive on our end. Pros It automatic update and manage email security for my company. It also check and converted the hyperlink as well. Cons Hope we can have more live support person that we can work with rather than put in the ticket. Review Source PB Peter B. IT Operations Manager Used the software for: Less than 1 year ### "SpamTitan - a great service for a great price" June 30, 2021 5.0 We had to quickly change spam filtering services due to licensing changes, and some other circumstances. We didn't want to sign a year or longer contract. SpamTitan was highly rated in a number of the forums that I looked at. The pricing was great for what we needed, and it was month to month. When I set it up to test, it worked just as I had hoped. The migration from our previous vendor was painless, and kudos to them that we were able to export things like our allow/block lists. There was a minimum of massaging of those lists to get them into SpamTitan. We did have some snags the first few days, and support was ready and able to get things fixed. There was sufficient follow-up. The experience overall was fantastic. Pros Easy to implement Great support Month to month, no long term commitment Has all the features I needed Good user interfaces, both admin and general user Little user training required Cons Support is out of Ireland, so there is often a lag in response Billing has been a bit difficult to sort out, 3rd party billing company Mail logs only kept for about 30 or 45 days, I would like 6 months available Review Source R Reviewer Managing Member Used the software for: Less than 1 year ### "SpamTitan works great -- until it doesn't" October 12, 2021 2.0 I am spending 30 minutes writing a review in the hope that other people will make a better first selection than we did. Our experience showed us that the product is only marginally reliable and their support is god-awful. Pros Was easy to implement and, as the title said, it worked great until it did not. Cons This is a cloud-based product. In early August, the product totally failed. (it was a Friday morning in the US, but dont remember the date as we have moved on to an)other product). Just noticed that we were no longer receiving emails. Rerouted DNS to cut SpamTitan out of the loop and email (unfiltered) started flowing. Contacted Spam Titan and they confirmed that the cloud instance on which we were running was offline for unknown reasons. Our business is 24x7. We ran without Spam Titan on Friday, and Saturday, and Sunday, and Monday. We called for updates, on Friday afternoon, Saturday, Monday, and Tuesday. Each time, there were no updates and were told that we would updated by email and by phone if we left our best contact number. Well, that never happened. Interestingly, we were not offered to route through any other web-instances. By late Tuesday, we had already vetted another product and moved our production platform to the new provider. Their support SUCKS. Moreover, I am going through the same goat-ropin' with trying to cancel my subscription. If you call them and make the appropriate selection, you always go to voice-mail (again, no callbacks). If you select "technical support", they have to connect you with Customer Service (one time out of two tries, I got a live CS person and they told me that they would have to connect me with "retention". Again, no one was available but was promised that someone would call me back -- never happened. Review Source R Reviewer CEO Used the software for: 1-3 years ### "Versatile spam/av filter for reasonable price" August 19, 2019 5.0 It is great. Good software for a modest price tag: not too expensive but not too cheap so they are able to cover support and pay support engineers with qualities. It works as expected. Pros The ease of setup, the integration of Bitdefender sandbox, the punctuality of the spamfilter - after training -, the user quarantine, price tag, fast and quality(!) support. The quality of the checks and inclusion of bitdefender is a big extra. And I have to mention the support again: once we ran into a problem updating the software at a customer the speed of response and willing to help and solve the issue for us analyzing the system, etc was great ( The problem caused by our fault as we gave too few resources to the VM because we waited for more RAM to the virtual hosts and didn't upgrade the settings when we had enough resources again to run all workloads.) Support was willing to recover the system to be fully functional with a remote help. Cons Looking for logs about a specific message could be easier. While it's great and usable for an experienced admin this is a bit tedious for Level 1 support guys. However, there's a detailed description/howto page which covers all the details (https://helpdesk.spamtitan.com/support/solutions/articles/175885-using-history). I just mean that could be easier to follow a message and look for all occurrences in the logs. Review Source SH Stephen H. IT Administrator Used the software for: 3-5 years ### "Works well for us" August 24, 2021 5.0 We've had a very good experience. This work as well or better than the previous product we used, with much less hassle and at a much lower price point. Pros I like that the learning curve is small, and that the support is accurate, thorough and timely. Cons Perhaps some form of AI spam filtering would improve things. More slips through than I care for, but some of that is self inflicted tweeks and address listings. Review Source Benjamin J. Director of Information Technology Used the software for: Less than 1 year ### "SpamTitan has saved me, saved my company time, and has some of the best support people around." July 11, 2018 5.0 Just sorting the crap emails automatically that come in saves my company hours in man hours. It's also blocked malicious attachments which is awesome because the weakest part of any security is always the people. This helps with that tremendously Pros It's as close to "set it and forget it" as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done. I've been using spam titan for almost a year and in that time we have blocked over 200k spam/malicious emails for a 30 person company before they even hit employee mailboxes. I shut off the service for 48 hours just to make sure it easy legit, it was, and I haven't shut it off again since. Whitelisting and blacklisting domains and specific emails are super easy. Support Staff are awesome and go into detail when resolving problems if they were to arise or even if you just have a question. They have always been friendly and curteous and super personable and have been some of the best people to work with in all my years doing IT. Cons The only thing I feel is missing is the ability for cloud users to create their own key word filter. Don't get me wrong, the spam filter itself is amazing, just a bit more precise control on my end to mark specific phrases or words as spam would be nice. Being able to see the email body of messages that come in as SPF fails would be helpful at times as many company's we deal with have auto invoicing that fails SPF. Other than that no issues! Review Source R Reviewer Manager Used the software for: 3-5 years ### "Spam titan-link lock" February 14, 2023 5.0 A perfect solution and they are keeping update and upgrade it yet Pros Spam titan is an exallent product for email securityIt has a full of features which pro ide all the needed criteria to detect the spam emails with a very hight rate of capture And I want to focus on the new feature LinkLockWhich raise the capture rate of spam detection to a hight standard Normally if the email is clean with no malicious content it will be Mark as clean and if it include a URL which is not included in any bad categories it will be marked as clean,But sometimes the URL is bad and not included in any bad categories cause it is still new Here the link lock works and scan the URL on the fly to decide if it is clean or not and if it is not clean , it will turn the URL to a text which the end user can not click on it and keep it that way and deliver the email and even if you forward the email to someone outside your organisation it will keep it as text also which protect even your customers Cons Nothing for now , really it is miner issues which they always solve Review Source R Reviewer Information Technology Assistant Used the software for: 3-5 years ### "My choice for anti-spam software" August 20, 2021 5.0 Pros SpamTitan is actually really worked, and has really decreasing the amount of spam email that i have receive before. It only need to be setup onetime, and most of the time, i don't even have to monitor the report as they rarely blocking a legitimate email that are sent to my email. Cons There are some feature that are not available at the moment on the software, like to preview the content of the spam email, without having to whitelisting the email. It will be a good feature, so user can totally know what is the content of the email that has been blocked from the main inbox. Review Source Dan O. CEO / CTO Used the software for: 3-5 years ### "Great Product and Easy to Use" September 10, 2018 5.0 SpamTitan has done an excellent job of clearing out the loads of spam we were getting prior to putting the product in place. Pros After going through a fairly simple setup, SpamTitan just works. It does a great job of stopping most spam and has a small number of false positives. It is also pretty easy to set up notifications on any blocked emails to ensure that proper capture is occurring. One side feature that I really like is using the web interface to see what emails have been allowed through. Using that information, when a client calls and tells us they sent an email that we didn't get, I can immediately look on SpamTitan to see if the email reached our servers at all. This allows me to very quickly determine if an email that never reached us was blocked on by our servers or prior to reaching us at all. Cons If you change a filter in the web interface to return too many records, the site will sometimes hang. I have sent in questions for support once or twice, and I do get a reply very quickly that the staff will address my question, but I often never get a response after that. Review Source R Reviewer IT Head Used the software for: Less than 1 year ### "Effective, Efficient, Easy to Manage" July 12, 2021 5.0 Pros We are using it for email filtration system of our office 356 cloud exchange service. Starting from initial settings it the implementation was a breeze. But our pre sales person \[SENSITIVE CONTENT\] was the most helpful and a through gentleman. His cooperation was unprecedented. Cons Lacks Bite in Trapping the "Clickbait Attacks". Needs a ton of improvement in this section. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.