# SpamTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is SpamTitan the right Anti-spam solution for you? Explore 563 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/168436/SpamTitan/reviews

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SpamTitan

4.6 (563)

[View alternatives](https://www.capterra.com/p/168436/SpamTitan/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of SpamTitan

Ease of use

4.4

Customer Service

4.5

## Pros and Cons in Reviews

AB

Avi B

CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months.

“SpamTitan offers the best blend of usability, simplicity and effectiveness that we've ever encountered. As managed service providers we need a clean, easy-to-use interface and SpamTitan delivers exactly that.“

September 12, 2025

AB

Avi B

CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months.

“We've had our share with spam filters and out managed email services and somehow they all aimed high but hit low - with numerous false positives, problems with mail handling, issues with some mail servers and a plethora of other issues.“

September 12, 2025

MC

Marcel C

Network AdminComputer & Network Security, 2 - 10 employeesUsed the software for: 1-2 years.

“I use it every day, life is impossible without such a service, the console has everything we need, we have gotten the spam down considerably, and support has always been quite efficient whenever I needed help.“

November 5, 2024

NA

Naim A

Senior Systems EngineerComputer & Network Security, 2 - 10 employeesUsed the software for: More than 2 years.

“Reports are comprehensive but not always easy to customize; finding specific events or digging into detailed logs can feel clunky.“

September 12, 2025

GM

Geff M

IT ManagerComputer Networking, 2 - 10 employeesUsed the software for: More than 2 years.

“The product does an excellent job of identifying spam emails and blocking them with an extremely low degree of false positives.“

March 28, 2025

Riano D

Senior Systems AdministratorRetail, 11 - 50 employeesUsed the software for: More than 2 years.

“I make it a habit of logging in each day just to check if there are legitimate mails stuck in the quarantine but mostly its because the sender's records are not setup correctly.“

March 31, 2025

II

Imam I

HR ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years.

“The software also makes email security features and network security management easy“

June 4, 2024

JH

Joshua H

Construction Services ManagerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months.

“I was told by support several times that the problem was fixed but it continued for us, random marking emails as greylisted and then refusing to release them.“

November 8, 2024

## Showing most helpful reviews

Showing 1-25 of 563 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Syazwani I.  
Talent Acquisition Executive  
Financial Services  
Used the software for: 1-2 years

### "Protect my emails from vulnerable"

February 23, 2021

4.0

Using SpamTitan as my main software to fight spam emails is very effective and more benefit i have seen better then other more popular brand. I am very happy with the pricing and really valuable with what i has paid. When I think about email protection, it is always SpamTitan that pop-up in my mind.

Pros

SpamTitan has a very good accuracy in filtering a spam and malicious emails from entering my primary inbox. It is very easy to set up my own keyword that i want to include in the filter keyword and setting up the whitelist keyword. After setting everything up, the process is automated and i don't have to constantly monitoring it as it will sent me report for every-week activity.

Cons

There are time that a legit email will be blocked and there are no notification sent to remind me about this activity, and resulting that email stayed in the spam inbox until i have to manually check and whitelist it. Adding domain into the software for the first time can be confusing and i had to ask for a support to fix it.

Switched from

[Gmail](https://www.capterra.com/p/202338/Gmail/)

Gmail has a good protection on spam email, but there are no option to add my own list of keyword to be filtered.

Review Source

VR

Verified Reviewer  
Sr. Sysadmin  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent product with an awful UI"

December 22, 2025

4.0

Excellent overall if you can get over the user interface. Solid product, solid support, Europe based.

Pros

Excellent value for money, excellent detection rate, the customizability of the v8 appliance that we use is unmatched.

Cons

The UI is probably one of the most god awful UIs you'll see in 2025. It reminds me very much of early 2000s web interfaces. Almost like a PHPbb board from 2004.

Alternatives considered

[Avanan](https://www.capterra.com/p/170001/Avanan-Cloud-Security-Platform/)[SpamHero](https://www.capterra.com/p/168948/SpamHero/)

Reason for choosing SpamTitan

Price vs performance. We found the other products either more expensive out of the box or had less features.

Switched from

[Barracuda Email Protection](https://www.capterra.com/p/175506/Barracuda-Essentials/)

The only thing more painful than the UI of Spamtitan is the license management system for Barracuda as a MSP.

Review Source

RV

Richard V.  
Senior Associate  
Law Practice  
Used the software for: 2+ years

### "Waste of Money"

March 26, 2025

1.0

Terrible, we've moved on to better, most cost effective and user friendly alternatives and will not be going back.

Pros

Fairly easy to deploy, fairly intuitive to use.

Cons

Horrible Customer Service, there are better priced alternatives out there. Often marked legitimate emails as spam with no notice.

Review Source

AB

Avi B.  
CEO  
Information Technology and Services  
Used the software for: 6-12 months

### "Seldom does a product deserve the title PERFECT"

September 12, 2025

5.0

We've had our share with spam filters and out managed email services and somehow they all aimed high but hit low - with numerous false positives, problems with mail handling, issues with some mail servers and a plethora of other issues. It's rare that I'll define a product as 'Perfect' and SpamTitan earned this title. Not a single complaint from our clients, not a single email lost, low false positive ratios and a super easy interface deliver the perfect experience at a very attractive price.

Pros

SpamTitan offers the best blend of usability, simplicity and effectiveness that we've ever encountered. As managed service providers we need a clean, easy-to-use interface and SpamTitan delivers exactly that. Its filtering is superb with very low false positives and excellent spam detection. Coupled with blazing fast delivery (zero latency) and pricing that is just right - we like every bit in it.

Cons

The interface has minor bugs to iron out and the message details view could be improved but otherwise it's a great service.

Alternatives considered

[Cisco Umbrella](https://www.capterra.com/p/230907/Cisco-Umbrella/)[Microsoft Defender for Office 365](https://www.capterra.com/p/219685/Microsoft-Defender-for-Office-365/)

Reason for choosing SpamTitan

The sales response was immediate and so are the technical queries. This is most critical for us as managed service providers. The price was right and the demo worked flawlessly - so how can one refuse.

Review Source

PP

Peter P.  
Managing Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Great platform for MSP"

September 12, 2025

5.0

Amazing experience through initial enquiry, demonstrating, onboarding and ongoing support. Cant really fault anything they provide.

Pros

The portal for MSPs is fantastic. When you first log in you get the info for all clients with the option to dive straight into the history for all tenants. This means any emails that a client may be after is normally on the front page without needing to drill down first.

Cons

There is a little jumping around between different UIs, but I’m told work is in progress to put everything onto one UI. It’s still a very workable product and this is just not picking.

Alternatives considered

[Barracuda Email Protection](https://www.capterra.com/p/175506/Barracuda-Essentials/)

Reason for choosing SpamTitan

Trial period returned much better results

Switched from

[Microsoft Defender for Office 365](https://www.capterra.com/p/219685/Microsoft-Defender-for-Office-365/)

far too many false positives and far too many phishing, impersonation and spam emails made it through.

Review Source

BD

Brandy D.  
Knowledge Management, SPAM and ESET Management  
Information Technology and Services  
Used the software for: 1-2 years

### "Buy the Titan products. Simple, Effective and supported. "

March 28, 2025

5.0

I took over after it was installed by someone that left the company and took knowledge with them. The support team, gave me an over the phone crash course, sent me links on how to manage and in a very short time I was able to take over management of this software for our clients. I like it so much I was able to convince my company to add Phish Titan as well and between the two has severely reduced the number of SPAM emails and compromised accounts.

Pros

The ease of installation. The management console. The KB articles, the ability to talk to an actual breathing human if you want.

Cons

I wish if you had one than one Titan product it could be in one management console. Running a tab for SPAM and then Phish Titan is a little clunky.

Alternatives considered

[MimeCast Email Security](https://www.capterra.com/p/119826/MimeCast-Email-Security/)

Reason for choosing SpamTitan

The cost was astronomical in comparison for per licensed user.

Review Source

SS

Sergio S.  
Senior IT Specialist  
Food & Beverages  
Used the software for: 1-2 years

### "Reliable and Effective Email Security Solution"

March 31, 2025

5.0

My overall experience with SpamTitan has been excellent. It’s highly effective at blocking spam and phishing emails, easy to use, and offers great reporting features. I have no complaints—it does exactly what it promises.

Pros

I like SpamTitan for its excellent spam detection, ease of use, and strong phishing protection. Its detailed reporting and flexible deployment options make it a solid choice for email security.

Cons

I don’t have anything bad to say about SpamTitan—it's effective, easy to use, and provides strong spam and phishing protection.

Switched from

[FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/)

I switched from FortiMail to SpamTitan because it’s easier to use, has excellent spam detection, and offers great value for the price. The intuitive interface and strong filtering capabilities made the transition worthwhile.

Review Source

VR

Verified Reviewer  
Senior Systems Administrator  
Retail  
Used the software for: 2+ years

### "Solid product."

March 31, 2025

4.0

Experience has been good. Once setup its rock solid and just works. I make it a habit of logging in each day just to check if there are legitimate mails stuck in the quarantine but mostly its because the sender's records are not setup correctly.

Pros

\* The software is stable and very effective. \* Ease of use (Mostly). \* High level of consistency.

Cons

\* Legitimate email has sometimes been blocked. \* Pattern filtering takes a while to figure out. To be honest I don't think i have it figured out.

Alternatives considered

[MimeCast Email Security](https://www.capterra.com/p/119826/MimeCast-Email-Security/)

Reason for choosing SpamTitan

We prefer to host our own solution in our own private cloud. Spamtitan made that pretty easy.

Review Source

OA

Ole A.  
IT Responsible  
Apparel & Fashion  
Used the software for: 2+ years

### "just working"

March 31, 2025

5.0

price and features are good, stabile and fast, not a lot of false positive. support fine, problems getting solved.

Pros

it's working, and have a lot off good features.

Cons

can sometimes be hard to find the features in the GUI.

Alternatives considered

[Symantec Email Security.cloud](https://www.capterra.com/p/168448/Email-Security-cloud/)[FortiCloud](https://www.capterra.com/p/10007502/FortiCloud/)

Reason for choosing SpamTitan

price and features was better and all running onprem. so no disclosure to 3 part.

Switched from

[Barracuda Email Protection](https://www.capterra.com/p/175506/Barracuda-Essentials/)

price and features are better on spamtitan

Review Source

KL

Kooi L.  
Manager  
Internet  
Used the software for: 2+ years

### "Spam Titan Review"

March 28, 2025

4.0

Good, as their support people are very knowledgeable, and the software is reliable.

Pros

Very Competitive price. In general, it is pretty effective.

Cons

Sometimes, it does not stop phishing emails

Switched from

[Barracuda Web Application Firewall](https://www.capterra.com/p/178586/Barracuda-Web-Application-Firewall/)

They changed the product licensing and is very expensive

Review Source

PR

Patrick R.  
Partner  
Consumer Goods  
Used the software for: 6-12 months

### "Spam Titan Spam Filter Service - highly recommend"

November 8, 2024

5.0

fantastic spam filtering abilities - made an order of magnitude difference in the volume of spam my company employees recevied on a daily basis.

Pros

Very easy to use. Easy to manage. Very effective

Cons

I wish there was more active action to be taken on greylisted items. Greylisted emails are just bounced and you have to wait for them to come back. I would love to see greylisted emails put into a "greylist" quarantine or something so when we know they are valid, we can release them immediately instead of waiting for the sender to resend.

Alternatives considered

[Spamguard](https://www.capterra.com/p/250268/Spamguard/)

Reason for choosing SpamTitan

pricing and engagement with company representative

Review Source

JW

Jesse W.  
Manager  
Accounting  
Used the software for: 1-2 years

### "Good product please keep it secure "

November 8, 2024

4.0

Good solution just the hacking has me worried.

Pros

Ease of use. Upgraded interface is nice and outlook plugin.

Cons

Recent hack experience makes me nervous.

Alternatives considered

[McAfee Security for Email Servers](https://www.capterra.com/p/201993/McAfee-Security-for-Email-Servers/)

Reason for choosing SpamTitan

Don’t remember in this topic it was a while ago

Switched from

[McAfee Security for Email Servers](https://www.capterra.com/p/201993/McAfee-Security-for-Email-Servers/)

I didn’t like what we were using at the time

Review Source

DB

David B.  
Network Systems Administrator  
Information Technology and Services  
Used the software for: 1-2 years

### "Xenomorph Reveiw"

November 11, 2024

4.0

Pros

Fairly straight forward to use and if I do have a question the response or reply is usually quite quick.

Cons

Since the new update I am not sure how to switch accounts

Alternatives considered

[MimeCast Email Security](https://www.capterra.com/p/119826/MimeCast-Email-Security/)

Reason for choosing SpamTitan

The price of Spam Titan was a lot cheaper then the other companies

Review Source

bC

bill C.  
Systems Admin  
Chemicals  
Used the software for: 6-12 months

### "Nice product, tried many others"

August 24, 2023

4.0

I tried a bunch of products before purchasing this and i would make the same decision again

Pros

The support has been great, my users like the ability to check on there own quarantine, the email digest has been popular.

Cons

the filtering seems over sensitive, finer grained filter controls would be nice! being able to receive a digest more than once a day would make a few of us happy. We are struggling with the analytics to understand why some of these emails are being scored as high as they are.

Alternatives considered

[Symantec Email Security.cloud](https://www.capterra.com/p/168448/Email-Security-cloud/)[MailWasher](https://www.capterra.com/p/57748/MailWasher/)[MailCleaner](https://www.capterra.com/p/93208/MailCleaner/)

Reason for choosing SpamTitan

it worked better than the cheaper systems and as good as the most costly!

Switched from

[CanIt-PRO](https://www.capterra.com/p/57730/CanIt-PRO/)

Canit was hands down the best! We switched because AppRiver bought them and immediately worked to transfer customers to their platform which was crap! after a few years they shut the product down completely!

Review Source

JJ

James J.  
President  
Computer & Network Security  
Used the software for: 6-12 months

### "An excellent spam blocker for the price!"

July 26, 2022

4.0

Its been good, but on initial setup it grabbed a lot of good email and marked it as potential spam. Quarantining calmed down after a bit - we use the service with multi-tenants.

Pros

Setup was fairly easy and the techs took their time to help us understand the install process.

Cons

The 30 day storage aspect is weak as is the ability to read contents and once its been delivered there is no resending. The multi-server cluster setup often requiores making sure searches are on both nodes or you may miss what you're looking for!

Reason for choosing SpamTitan

Simplified interface, ability to work with multi-tenants - in the cloud control.

Review Source

JO

Juan O.  
Ing  
Food Production  
Used the software for: 1-2 years

### "Take Control of the Threats with SpamTitan"

June 27, 2023

4.0

We are satisfied with this product compared to other platforms, we consider it an excellent alternative.

Pros

It is an easy-to-use security tool compared to other platforms. Its characteristics and functions allow administrators to have control of its services and apply the necessary actions at the moment it is required.

Cons

I believe that the support should improve using other alternatives such as a direct chat with engineers, today opening a case, documenting it and waiting for a response is a weakness in the face of increasing threats and its propagation speed.

Alternatives considered

[Cisco Umbrella](https://www.capterra.com/p/230907/Cisco-Umbrella/)

Reason for choosing SpamTitan

It includes the same functions and in a more simplified way for a much more accessible price.

Review Source

SV

Santosh V.  
IT Manager  
Financial Services  
Used the software for: 6-12 months

### "Great technical support "

November 8, 2024

5.0

Great experience with till now all technical experts

Pros

Prompt response and great technical skill

Cons

Good customer care services by titan team

Review Source

JC

John C.  
Director  
Information Technology and Services  
Used the software for: 1-2 years

### "Does what it says on the tin"

October 31, 2024

5.0

Experience has been very positive. Was sceptical at first, but my expectations have been exceeded

Pros

It is quite simply very effective. Reduces almost all Spam

Cons

Nothing really. Sometimes, tech support can be a bit tardy, but any issues I have had have been resolved satisfactorily within a few hours

Review Source

PM

Patrick M.  
Senior Administrator  
Information Technology and Services  
Used the software for: Less than 6 months

### "My Customer is very Happy with SpamTitan"

November 8, 2024

5.0

Pros

Works very good to filter spamed emails.

Cons

Nothing, everything was good. My customer is very happy.

Review Source

Suzannah A.  
Project manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Overall Disappointing. Blocks emails I need and lets through obvious phishing emails. "

November 4, 2022

3.0

Not very impressed with Spam titan. there are many features that I would like to see improvement on. overall disappointing.

Pros

We needed spam titan to block spam from our system as we have had Ransome wear attacks in the past. Spam titan helps us to filter out any suspicious emails before they become a problem

Cons

Spam Titan is almost too responsive to threats to the point I miss emails because they are flagged as a threatI'm sure spam titan is monitoring in real-time but the fact it doesn't send you an email to let you know more than once per day that emails are in your quarantine is frustrating.

Review Source

Birgit B.  
managing director  
Computer Software  
Used the software for: 2+ years

### "EGroupware Cloud services use SpamTian"

June 27, 2023

5.0

Nice solution, does what it is supposed for, Support is good and good contact to TitanHD people.

Pros

User can Blacklist/Whitelist from EGroupware directly or mark mails as Spam. The archive of the last X days gives the opportunity to resent mails customer by chance deleted and don't use an separat archiving solution.

Cons

I'm missed to select internal flow easily (mails from users within the same domain). Its easy to select inbound & outbound, but we had situations where we needed to release a bunch of internal mails and that is more effort to select.

Reason for choosing SpamTitan

i don't know beside the decision to switch to SpamTitan

Review Source

SH

Stephen H.  
IT Administrator  
Libraries  
Used the software for: 2+ years

### "Works well for us"

August 17, 2021

5.0

We've had a very good experience. This work as well or better than the previous product we used, with much less hassle and at a much lower price point.

Pros

I like that the learning curve is small, and that the support is accurate, thorough and timely.

Cons

Perhaps some form of AI spam filtering would improve things. More slips through than I care for, but some of that is self inflicted tweeks and address listings.

Reason for choosing SpamTitan

Price

Review Source

Benjamin J.  
Director of Information Technology  
  
Used the software for: 6-12 months

### "SpamTitan has saved me, saved my company time, and has some of the best support people around."

July 10, 2018

5.0

Just sorting the crap emails automatically that come in saves my company hours in man hours. It's also blocked malicious attachments which is awesome because the weakest part of any security is always the people. This helps with that tremendously

Pros

It's as close to "set it and forget it" as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done. I've been using spam titan for almost a year and in that time we have blocked over 200k spam/malicious emails for a 30 person company before they even hit employee mailboxes. I shut off the service for 48 hours just to make sure it easy legit, it was, and I haven't shut it off again since. Whitelisting and blacklisting domains and specific emails are super easy. Support Staff are awesome and go into detail when resolving problems if they were to arise or even if you just have a question. They have always been friendly and curteous and super personable and have been some of the best people to work with in all my years doing IT.

Cons

The only thing I feel is missing is the ability for cloud users to create their own key word filter. Don't get me wrong, the spam filter itself is amazing, just a bit more precise control on my end to mark specific phrases or words as spam would be nice. Being able to see the email body of messages that come in as SPF fails would be helpful at times as many company's we deal with have auto invoicing that fails SPF. Other than that no issues!

Review Source

AN

Amr N.  
Manager  
Computer & Network Security  
Used the software for: 2+ years

### "Spam titan-link lock"

February 13, 2023

5.0

A perfect solution and they are keeping update and upgrade it yet

Pros

Spam titan is an exallent product for email securityIt has a full of features which pro ide all the needed criteria to detect the spam emails with a very hight rate of capture And I want to focus on the new feature LinkLockWhich raise the capture rate of spam detection to a hight standard Normally if the email is clean with no malicious content it will be Mark as clean and if it include a URL which is not included in any bad categories it will be marked as clean,But sometimes the URL is bad and not included in any bad categories cause it is still new Here the link lock works and scan the URL on the fly to decide if it is clean or not and if it is not clean , it will turn the URL to a text which the end user can not click on it and keep it that way and deliver the email and even if you forward the email to someone outside your organisation it will keep it as text also which protect even your customers

Cons

Nothing for now , really it is miner issues which they always solve

Review Source

Syazila R.  
Information Technology Assistant  
Oil & Energy  
Used the software for: 2+ years

### "My choice for anti-spam software"

August 13, 2021

5.0

Pros

SpamTitan is actually really worked, and has really decreasing the amount of spam email that i have receive before. It only need to be setup onetime, and most of the time, i don't even have to monitor the report as they rarely blocking a legitimate email that are sent to my email.

Cons

There are some feature that are not available at the moment on the software, like to preview the content of the spam email, without having to whitelisting the email. It will be a good feature, so user can totally know what is the content of the email that has been blocked from the main inbox.

Review Source

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