# Wire Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Wire the right Team Communication solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/170279/Wire/reviews

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Wire

4.5 (70)

[View alternatives](https://www.capterra.com/p/170279/Wire/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Wire

Ease of use

4.4

Customer Service

4.4

## Pros and Cons in Reviews

Muhammad Aamer K

Full stack developerReal Estate, Self-employedUsed the software for: Less than 6 months.

“My overall experience is good but not great because i could use the whole functionalities from text to voice message from audio call to video call and from a video call to a screen sharing and then the voice changer everything works for me well but with my friends with some of them there is not option for a voice message with some there is no voice changer etc but overall it is a good app for communication“

November 29, 2023

EO

Erin O

Program DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months.

“Previously using Slack, I am often disappointed in the lack of customization, reactions to messages, integrations, and overall functionality.“

July 15, 2021

Muhammad Aamer K

Full stack developerReal Estate, Self-employedUsed the software for: Less than 6 months.

“it is well optimized“

November 29, 2023

ma

mohsen a

ceoPharmaceuticals, 11 - 50 employeesUsed the software for: Less than 6 months.

“another issue is in the typing section, it doesn't have the option ( or allow ) for auto-correction ( spelling and grammar ) which can cause some problem ..“

June 23, 2020

JS

Justin S

CIOInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“I like that their encryption is not just SOTA, but that each and every message is it's own fortress with it's own unique key. “

May 27, 2021

VP

Vincèn P

BossTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years.

“Very poor customer service (unable to help when you have any problems, and don't care about feedback of users)“

May 20, 2020

SG

Shari G

ContractorConsumer Services, 10,001+ employeesUsed the software for: Less than 6 months.

“It had a nice interface on the web and the notification sounds when you received messages was highly helpful.“

January 15, 2022

fv

francois v

NurseMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“I was unable to figure out how much it will cost me to use Wire, once I finish the trial period.“

May 19, 2020

## Showing most helpful reviews

Showing 1-25 of 70 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Vo Phat M.  
cook  
Restaurants  
Used the software for: 6-12 months

### "basic, lacking features, but solid and good at what it does"

May 29, 2022

5.0

We needed something simple, with no fantasy features, with a high level of privacy. WIRE provides that.

Pros

The app is simple to use and also looks simple and therefore visually pleasant without unwanted buttons cluttering the interface... I like the fact that you can choose your messages to self-destroy, from off, 10 seconds to 4 weeks. WIRE uses strong end-to-end encryption and, not the least, is open-source, which in my opinion, makes it way more reliable than other proprietary apps. Unlike WHATSAPP, you are not bothered with having to sign in with your phone every time you want to use the desktop version of WIRE.

Cons

Even though the simplicity of WIRE is what makes it great, I wish there were a bit more features, especially integration features.

Switched from

[Telegram](https://www.capterra.com/p/180347/Telegram/)

I did not trust the program much and the video quality was too unstable.

Review Source

VR

Verified Reviewer  
Client Services Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Simple but lack features"

January 1, 2020

5.0

Great value if you only want a secure chat software this is the most robust option. But look elsewhere if you need something that has a lot of 3rd party integration or bots to help with productivity.

Pros

As a chat app very simple to use and setup. UI is basically chat but nothing else. Self-destroy message makes sharing sensitive info easy. Secure voice calls and video calls quality are surprisingly high. Pricing is very competitive compare to other US rivals. Europe-based company.

Cons

Wire is basically just a chat software. Integrations with 3rd-party almost non-existent. Syncing between devices have issues sometimes that re-sync with new encryption key may be required. Syncing chat history takes longer time than usual.

Alternatives considered

[Slack](https://www.capterra.com/p/135003/Slack/)

Reason for choosing Wire

The best European chat software comparable to other US rivals.

Review Source

DT

Dan T.  
Executive Founder  
Security and Investigations  
Used the software for: 2+ years

### "Wire dropped the ball."

April 16, 2020

3.0

It was pretty great for the first couple years. Despite the "you have to wait 15 minutes for messages to decrypt" slowness in the browser, and the occasional UI bug, the platform fundamentally did what the security community was looking for. Now, however, wire doesn't seem to care about the security community that helped it get popular. we feel like we've been abandoned by leadership. I personally invested years of my life in helping wire become the defacto secure comms program that I could count on for my friends, family and customers - and now i feel like i've made a terrible mistake, because just as its becoming critical to have secured communications, wire has kicked me to the curb, and with me, my entire community and all of my customers.

Pros

It actually does e2e, and its mostly useable on multiple platforms.

Cons

oh where to begin. I worked with \[SENSITIVE CONTENT HIDDEN\] and a few other folks for the last four years to do things like "bring the mr. robot television show in as an avertising medium", reported easily dozens of bugs, lodged dozens of feature requests and onboarded easily a few hundred users. wire decided that it wouldn't accept support requests or feature requests from non-paying customers, so I attempted to create a paid account in order to contact support, and even after creating a paid account I was ignored by wire. something changed internally at the company and it wasn't for the better.

Alternatives considered

[SpiderOak](https://www.capterra.com/p/171886/Groups/)

Reason for choosing Wire

it was easier to onboard people to wire than to spideroaks tool

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

we needed e2e. real, actual, e2e.

Review Source

Response from Wire Swiss

April 21, 2021

Hi Dan Tentler, Thanks for you feedback and sorry to hear about your issues! Wire is always very thankful for input and insights from our customers and we would be happy if you test it out again and share your feedback.

JS

Justin S.  
CIO  
Information Technology and Services  
Used the software for: 2+ years

### "There is only one nation who backs their commitment to privacy with laws which apply to all."

May 27, 2021

5.0

Brilliant and easy to use.

Pros

I like that their encryption is not just SOTA, but that each and every message is it's own fortress with it's own unique key. I love that the infrastructure is located in Swiss territory with the only respectable commitment to it by law.

Cons

I absolutely have no qualms with WIRE, whatsoever.

Reason for choosing Wire

The other products are compromised by state sanctioned eavesdropping.

Switched from

[Telegram](https://www.capterra.com/p/180347/Telegram/)

App suspect... Infrastructure located in 13 eyes network, subject to warrantless and illegal surveillance by big brother.

Review Source

Response from Wire Swiss

June 25, 2021

Hi Justin Stoicovy, Thanks for such positive feedback! We are very happy to hear that you, as a long time customer, are satisfied with our secure collaboration tool.

Zahra H.  
Head of Content Strategy  
Writing and Editing  
Used the software for: 6-12 months

### "Secure with something amiss"

December 4, 2019

4.0

I love wire and would recommend it to everyone. Its much more secure than other apps; whatsapp and fb messenger. Perhaps being regulated by EU laws means they respect your privacy far more than American, Canadian and UK based apps. the iOS and Android app work very well and it does almost everything which whatsapp does and it even has a color drawing mode.

Pros

Its definitely MORE secure than Whatsapp and Facebook messenger. I never feel that someone is listening to my conversation or reading my chat with Wire.

Cons

Saving video and images is a bit difficult. Sharing location is not as seamless as whatsapp... perhaps if they can add time limit, it would be cool.

Reason for choosing Wire

i dont know but one needed vpn connection and my family said let's go with wire...

Switched from

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

Whatsapp is owned by facebook and i want nothing to do with that

Review Source

mA

mohsen A.  
ceo  
Pharmaceuticals  
Used the software for: Less than 6 months

### "online meeting "

June 23, 2020

5.0

Pros

the part that we like most is , ease of use and security it provides.

Cons

we like to see to be able to have a online meeting with more than 4 people at the same time. ( like wbex team ( even 100 people ). this helps us to fully use it as our primary source rather than switching to other services when we have more than 4 people in the meeting. another issue is in the typing section, it doesn't have the option ( or allow ) for auto-correction ( spelling and grammar ) which can cause some problem ..

Alternatives considered

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

Reason for choosing Wire

we use both at the moment because of the described ( in the above section ) issue.

Review Source

Response from Wire Swiss

April 21, 2021

Hi Mohsen Amir Alipour, Thanks so much for your positive feedback! Since your review we worked hard now we offer conference calls up to 25 participants and this number will increase soon. You also have the option now to enable spell checking: https://support.wire.com/hc/en-us/articles/360011765678-Enable-Spell-Checking

Muhammad Aamer K.  
Full stack developer  
Real Estate  
Used the software for: Less than 6 months

### "Wire is a great app for communication"

November 29, 2023

5.0

My overall experience is good but not great because i could use the whole functionalities from text to voice message from audio call to video call and from a video call to a screen sharing and then the voice changer everything works for me well but with my friends with some of them there is not option for a voice message with some there is no voice changer etc but overall it is a good app for communication it is well optimized

Pros

The most part part for me of the wire is that you can create an account even if you don't have ny phone number it works with only email too. among other most favorite things are the Realtime voice changer that is a great great facility in wire which make it's usage soo attractive and fun then screen sharing then performance everything is just great here

Cons

i do not like the fact that this is different for different devices or i should say that there is some limitations for some devices for example my friend cannot do the voice change and some more functions also missing for him even in some devices there is no voice message functions which is bad

Review Source

Bruno B.  
Senior Scientist  
Mental Health Care  
Used the software for: 6-12 months

### "Wire use in clinical research"

September 21, 2018

5.0

Pros

I'm the Principal Investigator of an NIH funded research study using Wire to deliver group therapy via text and video-calls to people with a serious mental illness. So far, participants and staff have greatly enjoyed the interface, its innovative features, and the user experience in general. In particular, the group video-conferencing feature allows for smooth and high-quality group calls from mobile devices. In summary, the software has exceeded our expectations in terms of reliability and functionality.

Cons

If I were to pick one area that could be improved, it would probably be the option to easily download and securely archive existing text-based group conversations, which isn't currently available. However, it is my understanding that Wire has plans to develop this feature moving forward.

Review Source

Khothatso M.  
Freelancer  
E-Learning  
Used the software for: 6-12 months

### "A good and basic app for communication."

July 31, 2022

4.0

Pros

The app is very easy to use especially when using it to chat and its great that I can access it anytime both on my phone and laptop. It's great that it uses end-to-end encryption so I can commend them for taking the security of users seriously.

Cons

I feel like the software is very basic and it could improve by adding more features. i also had problems with syncing between devices which can take time.

Review Source

Luka G.  
CEO  
Financial Services  
Used the software for: 1-2 years

### "Best encrypted collaboration platform"

September 11, 2018

5.0

For a regulated crypto assets exchange data privacy is of utmost importance. Wire assures us fully encrypted communication and gives us and our clients top level security. Luka Gubo, CEO

Pros

Ease of use, strong encryption, good call quality (audio and video)

Cons

Limited number of callers on encrypted video call

Review Source

Response from Wire Swiss

September 12, 2018

Thank you, Luka! Increasing the number of participants in a video call is definitely something we plan to work on in the future.

AA

Amin A.  
Marketing Manager  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Security and Privacy"

August 20, 2019

5.0

For now, it is a great app as it is highly recommended by a not for profit organisation that cares for personal privacy and security.

Pros

Security and Privacy and ease of use. Also, the options to sign up either by phone number or an email.

Cons

Unsure of making bots to prevent sharing suspicious links or prohibiting calls to unknown users.

Reason for choosing Wire

Because of its high security and protecting personal privacy. And also because its servers are in Europe and follows European laws of privacy protection.

Switched from

[Telegram](https://www.capterra.com/p/180347/Telegram/)

Because of their office that is located in a country that violates freedom of speech (UAE). It's office is in Dubai

Review Source

FB

Felix B.  
Security Analyst  
Information Services  
Used the software for: 2+ years

### "Wire Teams "

August 5, 2019

5.0

We are organizing a distributed Team with high expactiations to security and usability especially with regards to group text chat. These expectations were completely satisfied.

Pros

\- Great call and video quality - Highly Secure Architecture

Cons

\- UI is a bit messy, especially with lots of contacts - Calls a are somethimes Buggy to establish, especially with multi-device usage

Review Source

MAR

Mubasshir Ali R.  
Merchant Technical Support Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Best and secure way of communication"

November 24, 2020

5.0

Pros

The smooth and Realtime collaboration among cross functional teams. We usually use this software for secure communication and sharing classified information and documents with in the team.

Cons

The group function is not like other communication tools

Review Source

Response from Wire Swiss

April 21, 2021

Hi Mubasshir Ali Roshan, Thanks for such positive feedback! We are very happy to hear that you, as a long time customer, are satisfied with our secure collaboration tool.

KA

Kehkeshan A.  
Admin  
Design  
Used the software for: 1-2 years

### "Excellent"

August 20, 2019

5.0

I had really good experience and never faced any issue. The only suggestion is if some working can be done on its price as its a bit pricey.

Pros

Very easy and user friendly and easy to communicate on individual and group basis as both facilities are available.

Cons

A bit costly as compared to the work requirement

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Didn’t find it much user friendly

Review Source

VR

Verified Reviewer  
Junior Software Developer in Test  
  
Used the software for: Less than 6 months

### "As secure communication tool can get, it far exceeds expectations. Fantastic product with a great UI"

July 17, 2018

4.0

Pros

End to end encryption is a fantastic feature, a must for any communication software. UI looks pretty sharp as well.

Cons

Loading times to log on can be a bit of a pain. Other than that nothing wrong to point out so far at this point

Review Source

Response from Wire Swiss

July 18, 2018

We are glad to hear that Wire has exceeded your expectations! Regarding long loading times we have recently released an update for desktop which sped up loading times, as well as sending and receiving message, significantly. We hope that you too will see an improvement. In case you have any additional questions or comments, our support team is always happy to help.

CR

Christian R.  
Chartered Engineer  
Building Materials  
Used the software for: 6-12 months

### "Ideal for companies"

October 16, 2018

5.0

Wire is a good and secure Messenger so it is perfect for companies. The surface is easy to understand, it doesnt need that much time to start chats with your colleagues.

Pros

Easy of use, user friendly, very good encryption, good call quality

Cons

\-

Review Source

JL

Jens L.  
Psychologist  
Mental Health Care  
Used the software for: I used a free trial

### "Simple but picture quality lacks"

April 16, 2020

3.0

Liked the program, but because of the quality of picture I dropped it again.

Pros

The simplicity for both me and my client. Very simple to use. Sound is ok.

Cons

The quality of the picture is so bad that I couldn't use the program. Got headache because it is so unclear.

Review Source

Response from Wire Swiss

April 21, 2021

Hi Jens Laursen, Thanks for your feedback! Please retry using our new video conference calling with up to 12 participants.

DI

DANNY I.  
Area Sales Manager  
Automotive  
Used the software for: Less than 6 months

### "Loving this new mssg platfrom"

March 1, 2019

5.0

Side gigs with small tech companies, they prefer this type of platform

Pros

Love the HD video chat and the fact that is relatively new - compare to the others.

Cons

the other side of the coin of not being too popular I have to pitch it heavy to friends - sounding like I have stock in the company :)

Review Source

MM

Mark M.  
Co-Owner  
Construction  
Used the software for: Less than 6 months

### "Great Communication App"

February 21, 2019

5.0

We're solving communication issues by using Wire. Before we started using Wire the communication between each other was a big issue, but now that we're using this app - we have seen those problems diminish a lot.

Pros

We use this app to communicate throughout the business. Being able to create different groups and add everyone from the business has been a great help in being able to contact each other.

Cons

We really don't have anything negative to say about this app.

Review Source

SD

Sören D.  
Geschäftsführer  
Packaging and Containers  
Used the software for: Less than 6 months

### "It is a safe secure and easy to use instant messenger"

July 30, 2019

5.0

Pros

\- GDPR conformity - End-to-end encryption - The possibility to use it with an e-mail-account - Easy to use

Cons

It would be great, if there is a possibility to use channels.

Review Source

LS

Linos S.  
Academic  
Higher Education  
Used the software for: 1-2 years

### "Slick looks, powerful under the hood"

May 13, 2019

5.0

Pros

Wire surely has the best design and usability on mobile devices, and an interesting desktop GUI. Offers maximum security as well. They also went full open-source, server-side, recently.

Cons

Some past security controversies might have lead people away. I understand this, and why Wire does not have the big community of other messaging apps.

Review Source

JK

Jacqueline K.  
Manager of Operations & Partnerships  
Computer Hardware  
Used the software for: Less than 6 months

### "Highly recommend Wire"

February 7, 2019

4.0

It's been pretty amazing and we love our rep :)

Pros

The privacy settings and ability to manage groups.

Cons

There could be more features added that are similar to slack in regards to organization and functions to make it a bit more convinient.

Review Source

SG

Shari G.  
Contractor  
Consumer Services  
Used the software for: Less than 6 months

### "Needs to be Redeveloped"

January 15, 2022

3.0

Pros

I was able to use this software to answer questions on an interview. It had a nice interface on the web and the notification sounds when you received messages was highly helpful.

Cons

It won't allow me to sign in anymore. It doesn't not recognize my email to do a forgot password reset, but tells me I'm already registered when I try to create and account. Highly inconvenient.

Review Source

Mildre Mercedes V.  
Profesora  
Higher Education  
Used the software for: 6-12 months

### "Usando Wire"

May 14, 2025

4.0

Es una buena opción de mensajería y comunicación tanto personal como para negocios.

Pros

Me gusta que los mensajes están cifrados de extremo a extremo, poder realizar llamadas seguras y la interfaz es fácil de usar.

Cons

Cambié la contraseña e intenté iniciar sesión y no reconoció las nuevas credenciales.

Review Source

fV

francois V.  
Nurse  
Medical Practice  
Used the software for: 2+ years

### "easy, safe, up to my expectations"

May 19, 2020

5.0

It is the tool we needed to support the re-opening of a school with the medical-civil security team. This plus an online pad we shered and work on together in the same time. I use a private free address with my daughter and try to rally them to wire in order to quite wats'crap, facebeurk and those climate warming / data gathering / manipulating software. I started using Signal some years back and heard of Wire a bit more than two years ago from someone who was ambassador for a south American country.

Pros

conference mode safety and confidentiality technical support fluidity of the conversation, we can hear different collaborators speaking in the same time but without having the feeling of saturation. easy management of screen-sharing and easy way to send a document or a link

Cons

I was unable to figure out how much it will cost me to use Wire, once I finish the trial period.

Reason for choosing Wire

Wire is a ready to use out of the box solution. Looking for privacy, reliability together with a software that I can trust on that, not only pretending to provide safety but really doing it. Alternate solution would have obliged me to dig into not ready out of the box solution event so they would provide the same services. This become hard to have people adopting them, opensource soft can be easy to us once you understand some principals in basic command line. Not much user friendly :-) I am a supporter of your product and I advise on regular bases, friends working for NGO's to use Wire better than other well known and distributed crap that can not offer the necessary often life saving confidentiality offered by your light easy secure software. I would advise you to think about client education / awareness to IT good practice. This could as well reinforce your own security. (what phone / computer basic requirement do I use, what should I never do on my phone/ computer if I don't want to compromise the reason why I use Wire...) Thanks for all the good work. Keep it up and stay safe and free

Review Source

Response from Wire Swiss

April 21, 2021

Hi Francois Videcoq, Happy to read such a positive feedback thanks a lot! Regarding the payment information: Noted and shared. It's something we are discussing internally, but no concrete news to share just yet.

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