# SIPTRUNK.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is SIPTRUNK.com the right VoIP solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/171058/SIP-Trunking/reviews

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SIPTRUNK.com

4.7 (118)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of SIPTRUNK.com

Ease of use

4.7

Customer Service

4.6

## Pros and Cons in Reviews

QB

Quinton B

DirectorTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years.

“They not only offer precise and expert support, they deliver it too.“

May 31, 2022

AT

Andrew T

Owner Computer Networking, 2 - 10 employeesUsed the software for: 6-12 months.

“My account manager literally ignored me!!!!!!!!!!!!!!“

May 17, 2022

CS

Charles S

retired consultantTelecommunications, Self-employedUsed the software for: I used a free trial.

“The free "partner" trunks were a good bargain.“

May 17, 2022

RC

Ryan C

VP of OperationsInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“The web interface to provision and setup a customers account is awesome.“

September 3, 2020

## Showing most helpful reviews

Showing 1-25 of 118 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Scott D.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Siptrunk.com VOIP and more"

June 3, 2019

5.0

Pros

Reselling a good reliable product to customers for a profit. For the past year and a half it has been very reliable, customer support has been spot on, and prices reasonable.

Cons

The inability to order fax without a voice plan.

Review Source

Jacob E.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Easiest to use provider"

August 30, 2018

5.0

Pros

The best thing about siptrunk is their reliable service and superb customer service. Any issues I've had have been quickly resolved within less than a few hours. The ability to add a trunk through freepbx using a plug in makes the service even more valuable.

Cons

I like everything about siptrunk - I cant think of a single issue or difficulty.

Review Source

KS

Klaus S.  
Sole Proprietor  
Information Technology and Services  
Used the software for: 2+ years

### "Great SIP trunking program, but for Canada?"

June 3, 2019

3.0

Pros

SIP trunking is a complex technology and Siptrunk makes it easy to get started and reaping the benefits of VoIP quickly and lasting.

Cons

The price point may be relevant for the U.S. but adding 20-30% exchange rate upcharge makes not viable, at least not for my business, to keep it in our portfolio.

Review Source

Jason A.  
Director Business Operations  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great service at a great price"

September 4, 2018

5.0

Great service overall. Their product is great and so is their support.

Pros

I like the fact that I can choose between a per minute rate at a great price or unlimited also at a great price. It allows for a lot of flexibility to fit what ever the need is. Plus the per minute rate allows for an unlimited amount of calls which is great for high call volume. Their call report is also very useful. We have over 30 DIDs with them that we use for tracking advertisements and it’s very easy to pull a report and see how many calls came in from which ads. Plus the DIDs are only a $1 a month once you go over the ones that you get based on your minutes purchased. Great company and service.

Cons

I haven’t found anything that I don’t like about siptrunk.com.

Review Source

Bailey K.  
Consultant  
Management Consulting  
Used the software for: 1-2 years

### "I LOVE SIP TRUNKING"

November 16, 2018

5.0

Pros

Thank you for being a great company with awesome customer support.

Cons

Not one that I have seen yet and I have been with the company for over a year across 5 offices.

Review Source

John W.  
Principal Consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "Excellent SIP Service"

November 21, 2018

5.0

Perfect partner for PSTN for new premise or cloud based voice systems.

Pros

Quick to setup, ease of use and troubleshooting, partner friendly and a great price.

Cons

Can't think of any. These guys built a great platform with exactly the features needed.

Review Source

SG

Steven G.  
Owner  
Security and Investigations  
Used the software for: 1-2 years

### "Simple and Easy"

June 3, 2019

5.0

Pros

Customer service is the best. They will help you track down any issues you may have integrating with them.

Cons

Only thing is they don't have a mobile version of their backend. So you can't get to every thing on the phone.

Review Source

John R.  
Owner  
Computer & Network Security  
Used the software for: 1-2 years

### "Nothing better"

August 30, 2018

5.0

Just easy. The way things should be.

Pros

This was simple to setup. I expected all kinds of hassles and none appeared. When I called support, an engineer answered and my question was answered quickly. That alone is awesome. Please don't change that ever!!! The minutes packages have been well suited to our customer usage and the portal is easy to understand and use. Please don't spend time on redesigning the portal because it's easy, quick and complete for our needs! Thank you.

Cons

I don't have any except maybe a nit-pic. Make it just a little easier to get context sensitive help when I'm confused about the page I'm on.

Review Source

Chad S.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "SIP review"

June 3, 2019

5.0

Pros

Simple admin interface, quick provisioning.

Cons

We would like to be the billing contact for our clients.

Review Source

Christian R.  
Owner  
Broadcast Media  
Used the software for: Less than 6 months

### "Very user friendly and fast customer service"

November 20, 2018

5.0

I was looking for an unlimited SIP provider with a Low price and nice interface and they did a great job with it. Very happy so far

Pros

Very easy to setup and get my client’s accounts created and the port process is very simple. Customer service is very responsive and helpful with the questions I had. I have already recommended my other clients switch to their straight forward plans.

Cons

Nothing so far, I am satisfied with the service.

Review Source

SG

Scott G.  
Owner  
Computer & Network Security  
Used the software for: 2+ years

### "3CX reseller - SIPTRUNK user"

June 4, 2019

5.0

It took me a while to find a good argument for moving customers off of POTS to SIP. I would install a PAXON gateway and that fit most folks. The one thing that has actually helped me move those folks is the seasonal flexibility to add additional trunks and take them away as needed without having any contractual changes. It was the hidden feature that I finally figured out and now it is so much easier to sell.

Pros

I have been using SIPTRUNK for my customers for years now. I have tried others because that is always a good thing being a reseller and an MSP. Always test others. I have little to no problems with their services. Easy console to manage my customers. Although it was in my earlier days with them, troubletickets were turned around quickly. I have not had any issues in the past year to warrant a ticket. That says a lot!

Cons

None so far. Have not had an issue doing anything.

Review Source

CR

Clint R.  
Network Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "SipTrunk.com best in class sip provider"

June 3, 2019

5.0

Setting up a sip trunk using their system is quick and painless. You can't go wrong going with their services. Pricing is low and easy to eplain how billing works to our clients.

Pros

As I implement phone systems I have found that Siptrunk.com is very easy to use and provides clients with world class service. I have not had any down time on our phone systems. They are very fast to respond to question or concerns. Provide great deal of information on the first system I setup and the rest have been a breeze. Porting is always quick and a simple process.

Cons

I have found little to improve in the processes. Once you know their system it is simple to use.

Review Source

JS

Jason S.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Amazing Customer Service"

June 8, 2019

5.0

Siptrunk goes out of their way to ensure their customers are happy. Service does not go down and they actually answer the phone unlike a lot of their competitors.

Pros

With over 4 years of using SIPTRUNK Services we have never experienced any down time! Whenever there have been configuration issues the support staff drops everything to help you.

Cons

Using the SIPTRUNK system for over 4 year I can find nothing that I do not like, nothing. It just works.

Review Source

SB

Stephen B.  
Engineer  
Computer & Network Security  
Used the software for: 2+ years

### "Great service "

June 25, 2019

5.0

We are very pleased with the service

Pros

It’s simple and easy to use. Cost of service was very competitive.

Cons

It had a few hiccups when integrating with lynx servers

Alternatives considered

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[OfficeSuite UC](https://www.capterra.com/p/168723/Windstream-OfficeSuite/)

Reason for choosing SIPTRUNK.com

Cost

Review Source

TO

Thomas O.  
Manager  
Computer & Network Security  
Used the software for: 2+ years

### "SIP Trunking"

June 10, 2019

5.0

We've worked with several SIP trunk providers and experienced issues with support and billing. Once we switched to SIPTrunk, which is almost 3 years now, we haven't experienced any issues with service or support.

Pros

1) Great Value 2) Ease of use 3) Support 4) Dependability

Cons

To be perfectly honest, I have yet to find a Con about this software.

Review Source

SH

SCOTTIE H.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Siptrunk.com is a valued partner"

June 24, 2019

5.0

My overall experience is outstanding. My customers love the service. I love the service. I won't use anyone else.

Pros

Sip service from siptrunk.com is incredibly easy to setup. Its reliable, it's cost effective, and the support is outstanding.

Cons

I have nothing negative to say about siptrunk.com

Review Source

LT

Louis T.  
Owner  
Computer & Network Security  
Used the software for: 2+ years

### "Siptrunck.com is great"

August 30, 2018

5.0

Pros

hey i love this software and love the easy of setting it up on my 3cx servers

Cons

i wish they did 3cx hosting again. i also wish there was a way they could let us set prices higher if we wanted to

Review Source

MC

Matt C.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to work with and great margins"

June 3, 2019

5.0

My clients are finding SipTrunk easy to work with and bill is always correct.

Pros

Easy software to work with and tech support has been very helpful.

Cons

No complaints for the past 3 plus years.

Review Source

DC

David C.  
President/CEO  
Telecommunications  
Used the software for: 2+ years

### "SIPTrunk great service & excellent support!"

November 16, 2018

5.0

Many installs - couple of technical issues (100% on our end) SIPTrunk support has helped us through resolving these issuer quickly. Great support!

Pros

Instant service for new turn-ups Great technical support

Cons

Everything works great - we have a couple of hardware incompatibility issues which SIPTrunk helped us identify and resolve quickly and/or workaround.

Review Source

SW

Sergio W.  
President / Manager  
Computer & Network Security  
Used the software for: 2+ years

### "Great SIP Service"

June 3, 2019

5.0

Pros

Easy to use Voice quality Easy Configuration

Cons

Week site interface on some options like choosing DID numbers

Review Source

JF

John F.  
CEO  
Telecommunications  
Used the software for: 1-2 years

### "SIPTrunk A great SIP Carrier"

June 10, 2019

5.0

so far a great experience I brought all my customers over to SIPTRUNK so far all are happy.

Pros

While there are a few area's not so intuitive, most of the interface makes sense and can be figured out.

Cons

a few area's in the user interface not as intuitive as most of it is.

Review Source

WD

Wallace D.  
Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Great interaction "

June 11, 2019

5.0

They have always been very good at making sure everything is working

Pros

I use siptrunk for all my customers. Their service is reliable and their support is great.

Cons

They aren't the least expensive. They are definitely still competitive though

Review Source

JA

John A.  
Sales Engineer  
Telecommunications  
Used the software for: 1-2 years

### "Siptrunk"

June 17, 2019

5.0

Very good. There may be some cheaper options out there but the trunks are very reliable. We have not had any issues since originally configured.

Pros

The trunks were very easy to configure. The portal give good visibility to what is going on with control.

Cons

I did not like having to configure two trunk groups for the 3cx

Review Source

cF

chad F.  
owner  
Computer Networking  
Used the software for: 2+ years

### "review"

August 30, 2018

4.0

na

Pros

appreciate the features and their tech support team

Cons

cost - at or over the cost of other vendors; have a hard time selling sip to clients when they can get each phone line for less from their cable company

Review Source

RD

Ramon D.  
Network Admin  
Computer Networking  
Used the software for: 6-12 months

### "Awesome for Users"

June 3, 2019

4.0

Great experience! Customer support is awesome would always recommend to someone setting up VoIP for their own business. Wouldnt recommend it for larger MSPs

Pros

AMAZING customer support! Extremely knowledgeable and quick. Reliable service and quick porting.

Cons

Support is not 24/7 Not REALLY designed for MSP's (something I needed)

Review Source

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