# Naverisk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Naverisk the right Remote Support solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171182/Naverisk-RMM-PSA/reviews --- Naverisk 4.8 (97) [View alternatives](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Naverisk Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Lloyd R Technical PartnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “We also improve security by hosting on our own platform and provide access to Naverisk via firewalls we fully control so can lock down access to the UK only.“ May 9, 2024 JF Jesse F Admin and Finance ClerkInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “A con of the system would be that there are some sections that are a little complicated to work and find.“ November 24, 2023 TL Tim L IT ConsultantInformation Services, 2 - 10 employeesUsed the software for: More than 2 years. “Their RMM & PSA solution offers excellent value per seat, making it an affordable option for businesses.“ January 29, 2025 RM Rene M IT Help Desk AgentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Its very difficult to find older tickets on the system.“ November 29, 2023 GZ George Z CTOInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Having real time monitoring of our clients Critical systems is a must for any MSP“ July 5, 2024 KM Kevin M PresidentComputer Networking, 2 - 10 employeesUsed the software for: 1-2 years. “I feel I really never used it to its full potential because it just wasn't intuitive enough and presented too much at a time that important information was lost in the noise.“ September 21, 2022 Lloyd R Technical PartnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “We've used numerous RMMs in the past and none are perfect, including Naverisk, but we have always felt confident that Naverisk is a very secure system because we've not had any security issues. “ May 9, 2024 CJ Chris J Managing DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Occasionally difficult to redeploy if connection to monitoring client was lost.“ June 2, 2022 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use 💻 Doug H. Managing Director Computer & Network Security Used the software for: 6-12 months ### "I've used them all...... And I'm back with Naverisk." July 4, 2024 5.0 Pros I've used them all since starting my MSP. Atera, Syncro, even Naverisk in it's early years.... I've been with N-Able for a while and for reasons I won't go into here, I decided to give Naverisk a trial. It didn't take me long to cancel N-Able and give Naverisk my money. It was a straightforward and easy decision. I'm self hosted, and the initial set up was very simple. I was up and running in around 30 minutes. The portal is easy to navigate. The support is top-notch. Scripts ACTUALLY RUN when you want them to. Windows Updates also work, and is very configurable. The service desk is very easy to manage, and the automation rules just rock! The email conversation with the sales guy was easy without any pushy tactics or hidden agendas. The online community is also very involved, and it \[sensitive content hidden\]is also there at Front Of House too. Oh, and the BI Reporting..... Never seen anything so detailed.... Cons I can't think of anything I dislike about Naverisk right now Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/)[Take Control](https://www.capterra.com/p/242258/Take-Control/) The platform was dated, clunky, and took forever to do what you asked of it. Support wasn't too bad, but definitely lacking. Review Source TL Tim L. IT Consultant Information Services Used the software for: 2+ years ### "Good value RMM & PSA provider " January 29, 2025 5.0 Naverisk are responsive and capable RMM & PSA product provider. Pros Naverisk has been a reliable partner for our IT needs for the past 6 years. Their RMM & PSA solution offers excellent value per seat, making it an affordable option for businesses. We consistently appreciate the high-quality support provided by the Naverisk team. Their expertise and responsiveness have been invaluable in resolving technical issues and optimising IT infrastructure. We are pleased with our continued use of Naverisk and recommend them to other businesses seeking a robust and cost-effective solution. Cons We use the cloud hosted solution and sometimes it requires to logout and re-login to have all features work Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Naverisk It's value and functionality to manage security, stability and reliability for our clients Review Source TS Thomas S. COO Information Technology and Services Used the software for: 1-2 years ### "The intentions are good" April 6, 2023 3.0 This could be such a good product, many feathers are there but it is always something that does not work. In every release it is something new that does not work. If something is fixed something new stops working. The development of the product is slow. I would assume that we create 2-3 support cases a week and have done so since we started using the system 1,5 years ago. We cannot trust that the status of the client agent is correct. I really believed in this company as they listened in the beginning of all our problems but now…no.We are looking at other systems now and it is hard to find a replacement as the product in general is god and featerrich. Pros A complete solution, attractive price but you pay with frustration. Cons A lot of problems, limited API, Slow response from support Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) Reason for choosing Naverisk A good feeling for the persons at Naverisk that I talked to, a lot of functions Review Source FO Frank O. Network Administrator Information Services Used the software for: 1-2 years ### "Naverisk RMM - A good intro to RMM" October 22, 2024 4.0 We used it for a few years after Freshdesk as we required RMM integration Pros Hard to say as it was years ago, but very nice integration for 3rd party software Cons Some of the alerting was tough to set up, but they had great guidance available. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Needed RMM tools which weren't offered at the time Review Source AB Alex B. Managing Partner Information Technology and Services Used the software for: 2+ years ### "Naverisk Has Served Us Very Well for 12 Years Now" May 9, 2024 5.0 We have been using Naverisk daily since 2013. It was great from day one but we've watched it grow and improve in just we way we need, without adding unnecessary features that others try to do. The support guys are always really helpful and have assisted me at all different times of day. Pros The intuitive unfussy user interface and the performance and reliability. The help and support during initial setup and ongoing. Cons Installation and updates still require a certain amount of manual work, although Naverisk will kindly do this for us as part of our fees, I still prefer to follow our own procedures and maintenence window. Reason for choosing Naverisk It felt like a tool designed by tech support engineers for tech support engineers. The interface was intuitive and the set up and performance seemed great. Switched from [HoundDog](https://www.capterra.com/p/10002399/HoundDog/) We were previously using Centrastage (originally named HoundDog and now part of Autotask). They moved their platform to AWS and there were performance issues but also we experienced an incident that made us nervous about cloud-hosted RMMs and made a decision we had to host our ourselves. One evening in the UK we searched for options and found Naverisk. We telephoned New Zealand to enquire and were immediately met by a warm experience and the offer of a demo there and then. We liked the fact that Naverisk themselves were once an MSP and the software was originally developed as an in-house tool for themselves. Review Source Lloyd R. Technical Partner Information Technology and Services Used the software for: 2+ years ### "Naverisk is a secure RMM" May 9, 2024 5.0 Pros Most RMMs do the same or similar things including allowing managing devices, remote control, patching, creating, and running scheduled scripts, generating reports, generating tickets based on monitoring policies, integration with a PSA, etc. We've used numerous RMMs in the past and none are perfect, including Naverisk, but we have always felt confident that Naverisk is a very secure system because we've not had any security issues. With other RMMs, we've experienced unacceptable security issues which is why we moved to Naverisk 10 years ago. We also improve security by hosting on our own platform and provide access to Naverisk via firewalls we fully control so can lock down access to the UK only. Naverisk is rather a technical platform, so it's not for everyone, but it's great for us because we are technical people. Hosting on our down platform does require us to spend time on upgrades but we would rather have full control instead of relying on a third party. Naverisk technical support is always helpful and resolves issues quickly and they have also helped us with creating scripts. As an extra bonus, we get Arma backup too! Cons It's technical so not for everyone but works great for us Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing Naverisk We have host on our own platform and provide additional security by using our own firewalls Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) We switched before CentraStage was purchased by AutoTask (then Datto/Kaseya) so we were using CentraStage at the time. There were some unacceptable security issues at the time which forced us to move to Naverisk ASAP. Review Source MS Manus S. Web, Sales and Services Administrator Information Technology and Services Used the software for: 2+ years ### "Best featured product for the price. " November 24, 2023 5.0 Overall, Naverisk offers many great features and plugins that make our every day management over our hundreds of clients an absolute breeze. I would definitely recommend Naverisk to anyone that has the need to manage multiple devices, whether it's an IT services provider or just an administrator in a large organisation looking to have better management over their devices. Pros Reporting, monitoring, automation, RDP functionality all just works without a hitch. Deployment is super simple and fast. Once set up, deployment is pretty much turnkey. Also like the fact that we can run Python scripts to make certain tasks simpler and more autonomous. Cons The ticketing system could use a bit more attention. Creating tickets can sometimes be tedious and searching through previous tickets can be cumbersome. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Naverisk More value for money and more working features for the price. Switched from [ITarian](https://www.capterra.com/p/185768/ITarain/) Itarian had many features that would constantly "break" and many of it's functions very very cumbersome to use, where Naverisk made it a breeze. Review Source JF Jesse F. Admin and Finance Clerk Information Technology and Services Used the software for: 2+ years ### "Review from an administrative perspective " November 24, 2023 5.0 Overall, the Naverisk system works well for our company, the service and automations make things easier for the technician and administrative staff. Pros As an administrative employee the pros of Navrisk is the layout and ease of use the reporting section is as it offers an easy way to monitor the work done by our technicians on a daily basis. Another pro is that the Naverisk team constantly works on development and updates to the system. Cons A con of the system would be that there are some sections that are a little complicated to work and find. As someone who works directly with admin, the client profiles would benefit with a full overview on services per company listed in a easy to view manner as this would assist the technicians on knowing what services the client has assigned to them, this may be a user error on my part but try as I might I cannot set this up (the system works well for clients that have remote support assigned but we cannot set up full client services on the system) Searching for tickets could have also been made simpler. Switched from [ITarian](https://www.capterra.com/p/185768/ITarain/) Naverisk offered more and has a better service Review Source JS Jed S. IT Manager Food & Beverages Used the software for: 2+ years ### "Great easy to use RMM" January 24, 2025 5.0 We have been using Naverisk for over 6 years in a small-medium business and love the ease of use. The client is lightweight and lets us manage device lifecycle, software updates, and monitor device performance. Automated alerts about device performance and storage helps us get on top of issues early. Would recommend to anyone in a Windows environment. Pros Lightweight, easier to understand, great asset management and performance management, easy software update automation. Cons Ticketing system isn't the best but can still get the job done if you have no alternative. Review Source CV Charl V. Director Computer & Network Security Used the software for: 1-2 years ### "Naverisk RMM" January 31, 2025 5.0 Been using Naverisk for the last 4 year and had no problem. Pros Best RMM software that I used before and extremely user friendly Cons Naverisk always updating and developing there software. Alternatives considered [nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Reason for choosing Naverisk Already using this product and pricing good Review Source CC Chris C. Owner Information Services Used the software for: 2+ years ### "Naverisk review" August 5, 2024 5.0 We have been long time clients. We have enjoyed watching / living through Naverisk's successful growth. Pros The product is great and it meets all of our needs. But the Customer Service is exceptional. Cons Managing SLA warnings and failures is always a challenge for us We have a hard time determining the SLA triggers. Review Source BA Bob A. Owner Information Technology and Services Used the software for: 2+ years ### "Solid foundation. Does the job but frustrating at times." June 22, 2022 4.0 Overall positive but with the caveats previously described. Pros It has the required features to manage & monitor devices. Cons Some updates to the platform do not seem to be thoroughly tested or trialed with end users before deployment and generate time wastage. Example: saved custom views for Devices and Service Desk have stopped working after Naverisk has been updated, requiring recreation of the custom views from scratch. I have to take screenshots as a precaution. Review Source RM Rene M. IT Help Desk Agent Information Technology and Services Used the software for: 2+ years ### "Amazing Functionality" November 29, 2023 5.0 Overall experience on Naverisk has been great. I find the system to be responsive and features are easily accessible. Pros Creating projects and adding multiple users to a ticket. The various reporting function that are available. Being able to create script packs. Console option when viewing a device. All the device information that pulls through. Cons Its very difficult to find older tickets on the system. Review Source AD Anthony D. Owner Information Technology and Services Used the software for: 2+ years ### "Naverisk is an affordable, all in one solution " June 15, 2022 5.0 Naverisk allows us to manage more systems with fewer technicians. The support has always been responsive and stellar. Pros Naverisk is a great asset to our company, allowing us to utilize a single program to maintain, service, monitor and patch our client systems as well as manage the support and service tickets. Cons The on premise documentation for the Naverisk System upgrade procedures could be a little more explanatory, or the upgrade procedure could be more automated Review Source JN Justin N. Helpdesk Agent Computer & Network Security Used the software for: 2+ years ### "Naverisk Review" November 24, 2023 5.0 Naverisk has been easy extremely user friendly, I have really enjoyed using it Pros Creating projects and giving us the option add multiple users to tickets and project. Creating scripts on users devices pulling reports from Devices Cons Searching for specific tickets need to be improved. Review Source PC Phil C. Partner Information Technology and Services Used the software for: 2+ years ### "Naverisk Review" June 22, 2021 4.0 While there were bumps in the road and the software was not always the best or without issues, they have always been worked out and \[SENSITIVE CONTENT HIDDEN\] team has been great working through everything. Pros Working with the Naverisk development team through the years to help them get to where they are at. Having them build in many of the features we asked for over the years was very helpful. Cons Project Management and Cloud Spaces modules, both are rather useless to us. Review Source LW Lee W. Technical Team Leader Information Technology and Services Used the software for: 2+ years ### "Naverisk is well worth the money" June 8, 2022 5.0 Self healing alerts for services and issues where applicable is a big help and the alerting and console highlights anything that needs manual attention Pros Product once up and running self heals and easy to monitor any issues. Flexible config. being able to add your own monitoring is a big help Cons Initial interface maybe doesnt look as slick as other more expensive options out there but the product does every we need it to Reason for choosing Naverisk Cost was a big factor and functionality to match the cost Review Source BB Brian B. IT Engineer Information Technology and Services Used the software for: 2+ years ### "All-in-one" July 5, 2022 5.0 Pros CMDB, PSA & Monitoring in one is just easy to have and easy to use Cons Sometimes there are some minor bugs, however it not mentionable Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Review Source BG Brett G. Support Technician Computer Networking Used the software for: 2+ years ### "Essential tool for MSPs" April 25, 2022 5.0 Pros Makes remote support so easy for our customers - no need to guide end users through installing remote clients. Cons Sometimes doesn't report when another Naverisk user is connected to a Client PC - would be great if this worked better. Review Source KS Kamal S. IT Supervisor Information Technology and Services Used the software for: 2+ years ### "Good RMM Solution" July 7, 2022 3.0 so far it is a very good RMM solution. Pros the RMM agent is amazing with the features Cons the portal is not friendly user. the portal is a bit old. training is missing in the portal and the "information"help button. Review Source ML Marcelo L. CEO Information Technology and Services Used the software for: 2+ years ### "Easy and Flexible" August 18, 2019 5.0 I've been using Naverisk since 2010, from the very first versions. It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs. Pros Extremely easy; Flexible and customizable; It fits to MSP and IT Departmanet Full set of features that makes Naverisk an all-in-one plataform. BI interface, that is a great advantage from other tools that I tested. Cons \- Support is not in Portuguese :( (my native language) - you must know what you're doing in the platform. it doesn't have any crystal ball inside (at least the current version) Reason for choosing Naverisk Price and relationship with developers and executives. Review Source Response from Flowingly August 21, 2019 We really appreciate the positive feedback Marcel, and thanks for taking the time to post this review. As one of our early adopters, it's always great to hear how we could make Naverisk even better. We'll have to submit your crystal ball feature as a request to our product team! PA Plamen A. IT Technician Information Technology and Services Used the software for: Less than 6 months ### "Naverisk review" April 26, 2022 5.0 All in all a very solid system, makes configuration and monitoring very easy to use for multiple clients, just the ticketing features/layout may need some work in my eyes Pros The integration of the remote software and monitoring, as it's very easy to use and there is many features which go into detail as well as the scheduling/device tasks which don't require you to even remote on to the pc, all make for a very solid experience Cons The ui/layout can be difficult to get used to, certain features don't appear to work all the time for instance the search feature Review Source NL Nick L. Managing Director Information Technology and Services Used the software for: 2+ years ### "All-in-one product to support your business and your customers" November 17, 2021 4.0 Pros Simple to deploy with support throughout. Provides a quick and easy way to manage many of the daily IT requirements of business for you and your customers. Fast and responsive support. Cons Push authentication for MFA would be an improvement on Google Authenticator code input at each login... Reason for choosing Naverisk Best fit for my business. Review Source SS Scott S. Vice President Used the software for: 2+ years ### "Naverisk RMM has transformed our Business" January 4, 2018 5.0 Increased Revenue Decreased time to resolve issues Pros The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients. Cons The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications. Review Source MA Mario A. IT technical support Information Technology and Services Used the software for: 2+ years ### "Quick Feedback" July 7, 2022 5.0 easy to use, save time, good features Pros User Friendly, remote management, automation Cons Uninstall (sometimes the installation gets corrupted and the devices go offline) Review Source Similar Products Featured