# Video RTC Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Video RTC Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more. Source: https://www.capterra.com/p/172480/Video-RTC/reviews --- # Video RTC Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Video RTC ## What is Video RTC? Video RTC is a cloud-based platform that connects peers or endpoints between WebRTC, RTMP and SIP technology to create advanced Voice and Video Calling services for Contact Center. It provides many extended features for CTI/PBX/ACD software including Voice & Video calling, Live Chat, File Sharing, Dual Screen Sharing, Snapshot, CoBrowsing without the need of either internal or external plugins. Video RTC provides a highly scalable, secure, reliant solution to meet all customers requirements. ## What is Video RTC used for? [Unified Communications](https://www.capterra.com/unified-communications-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $69 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Video RTC?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ivrpowers.com&name=Video RTC) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Video RTC 4.8 (10) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $69 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (10) Ease Of Use 4.4 (464) Value For Money 4.7 (10) Value For Money 4.3 (304) Customer Service 5.0 (10) Customer Service 4.1 (336) ## Video RTC alternatives [4.2 (993)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (24,119)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (23)](https://www.capterra.com/p/191599/Vonix-Voice/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172480/Video-RTC/alternatives/) ## FAQs about Video RTC Overview ### Which roles and teams benefit most from Video RTC? Video RTC is most used by executives, IT leaders, sales teams, and client-facing service professionals who need reliable real-time video communication. Directors and solutions architects use it to support unified communications and technical demos, while managers, owners, and coaches rely on it for remote meetings, customer engagement, and service delivery. Answer based on 10 reviews Overview ### What company size and specific industries is Video RTC built for? Video RTC is designed for companies of any size and targets industries including BPO call centers, operators, financial services, healthcare services, the public sector, and retail. It suits organizations that need video communication tools across customer service, regulated services, and operational environments. Features and Usability ### What are the key features of Video RTC? Video RTC offers audio/video conferencing and two-way audio & video, plus screen sharing, chat/messaging, and live chat for real-time communication. It also includes call routing, call recording, IVR, call monitoring, and call transfer, along with access controls, reporting & analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Video RTC integrate with? Video RTC integrates with 7 third-party platforms for communications and contact center workflows, including Avaya UCaaS, Cisco, GENESYS, Vocalcom Hermes360, XCALLY, Altitude, and Modern Campus Involve. These catalog integrations cover unified communications, call handling, and campus engagement connections. Getting Started and Support ### What training and onboarding options does Video RTC offer? Video RTC provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided setup and feature walkthroughs, while documentation and videos offer written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does Video RTC offer? Video RTC provides email/help desk, phone support, and chat. Users can contact support through these channels for setup and troubleshooting needs. No reviewer feedback about support experience is available, so customer sentiment on response times, helpfulness, or common issues cannot be summarized here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-Time Reporting 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Active reporting of data and metrics API 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Call Routing 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Chat/Messaging 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Communication Management 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Video RTC 42 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Audio/Video Conferencing Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Two-way actions and communication between multiple users in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Record and playback video calls Connect with meeting participants remotely over video Upload or use pre-set virtual backgrounds during video meetings Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.6 (10) 4.6 Based on 10 reviews ## Pricing Value for money 4.7 (10) Free Trial Basic $69.00 Per User,Per Month Value for money 4.7 (10) 4.7 Based on 10 reviews ## Integrations [ XCALLY](https://www.capterra.com/p/136894/XCALLY/)[ Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[ Vocalcom Hermes360](https://www.capterra.com/p/240468/Vocalcom-Hermes360/)[ Modern Campus Involve](https://www.capterra.com/p/255274/Involve/)[ GENESYS](https://www.capterra.com/p/168825/GENESYS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (10) 5.0 Based on 10 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(8) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BH Brandan H. Director Comunicaciones Unificadas Telecommunications ### "Calidad y personalización" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2023 Pros Muy completo, fácil de usar y con un servicio técnico cercano Cons No he echado nada en falta. Solución muy completa Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Manuel G. CEO Information Technology and Services ### "Mejora sustancial de atención a clientes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2022 Proyectos para atención a clientes por video llamada. Pros Muy fácil de integrar, una calidad de imagen espectacular y un servicio de soporte amigable y resolutivo. 100% recomendable. En muy poco tiempo nos ha ayudado a incrementar los ratios de satisfacción de nuestros clientes con la atención por video. Gracias!!! Cons Las funcionalidades que necesita para integrar con mis soluciones me las ha facilitad el equipo de soporte, por lo que no hecho en falta ninguna funcionalidad. Reasons for choosing Video RTC Precio y facilidades para personalizar soluciones Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Director Telecommunications ### "La solución las madura del mercado " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2022 Excelente Pros Es muy flexible y tiene las funcionalidades para la atención de clientes Cons No hay comentarios negativos, hemos tenido muy buena experiencia Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 1, 2022 Thank you, we really appreciate your great opinion and wonderful approval. CA Carlos A. KAM Telecommunications ### "Plataforma Innovadora atingente a la nueva forma de atender clientes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2022 Ha venido a materilaizar la apertura definitiva de un nuevo canal digital de atención de público, Lo hemos probado en varios instituciones públicas y privadas con éxitos comprobables. Muy buena experiencia con fábrica, cercana y flexible. siempre disponible. Pros Su rapidez en la instalación, la simpleza en el uso, felxibilidad en la instalación, personalización. Cumple satisfactoriamente con su objetivo Cons Hasta la fecha, no he logrado encontrar nada que sea un contra. Todo fenomenal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 1, 2022 Thank you Carlos, we really appreciate your opinion and solution approval. Javier S. Director de tecnología ### "It is a great solution for video RTC used in Contact Centers or similar." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2018 Easy integration with external systems. It does not need complicated developments for its integration. Pros Easily to implement. Multi Channel (web, mobile) Secure API Framework designed to connect external Business Systems or Contact Center technologies Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GI Giuseppe I. Owner Information Technology and Services ### "We integrated this solution with our xcally product in very few steps. The result was amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 5, 2018 Pros The open architecture of Video RTC product provides many advanced functionalities. With this product, you can enable video services almost immediately and therefore provide amazing services to your customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Senior Presales and Solutions Architect ### "Provide new channels such as video and Chat in an easy way to most Contact Centers." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 5, 2018 Provide organizations with a very powerful channel, such as the video channel. Its integration is very easy and available for most contact centers. Pros Easy to integrate with most Contact Centers, it's a powerful tool which provide new channels, such as web phone calls, video, screen sharing and chat using Webrtc. It's a customized solution that can be adapted to the customer needs in with a minimal effort. The technical team is very capable, and they provide very close support in the projects in which they are involved. Cons Based on webrtc, currently it has some limitations depending on the browser used. The best supported browsers are Chrome and Firefox. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nacho C. General Manager ### "Great communication tool from our website to our company phone system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2018 More efficient customers interactions. It´s not that easy to set up for the first time but with the support of the supplier we got it working Pros It works smoothly and there is no need to install any application by the users. It runs direcly on the Firefox/Chrome/Safari browser Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SQ stephane q. Manager Telecommunications ### "We offer IVRpowers´ WebRTC application to our Business Customers and they are very satisfied. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2018 Incoming leads. Pros It is very easy to implement and use. The interface is also very friendly to understand and use. It's a very good product and it's very easy to explain it to the end customer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Eric W. S. Healthy Lifestyle Coach and Personal Trainer ### "Interesting calling system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 26, 2018 Pros What I like most about this software is that it allows people to communicate with anyone easily. Hit a few buttons and you are talking with others. Cons What I like least about this software is that there are some limits as to who you can connect with. There can be more to it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.