# Serviceform Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Serviceform the right Chatbot solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/173576/Serviceform/reviews

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Serviceform

4.6 (30)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Serviceform

Ease of use

4.5

Customer Service

4.7

## Pros and Cons in Reviews

SN

Satheeshwaran N

Executive - Digital MediaFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Serviceform is a powerful and user-friendly chatbot platform that provides valuable features, including customizable branding, automated responses, and live chat options. While there have been some reported issues with integrating third-party tools and occasional glitches, overall, Serviceform appears to be a reliable and effective solution for businesses looking to improve their customer service processes.“

March 23, 2023

AS

Alina S

Beautician/ CEO/ FounderCosmetics, 2 - 10 employeesUsed the software for: 6-12 months.

“Adding emojis to the lead bar is a bit difficult.“

March 30, 2023

Sakun P

Deputy Manager- Digital MarketingFinancial Services, 501 - 1,000 employeesUsed the software for: 1-2 years.

“The drag-and-drop functionality makes it simple. And Its versatility. Whether you're looking to capture leads, conduct surveys, or collect customer feedback, Serviceform provides a range of templates and customization options to suit your needs.“

March 29, 2023

MV

Matti V

Co-FounderLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“The customer service at Serviceform is extraordinarily good, and I get answers always really quickly.“

March 23, 2023

## Showing most helpful reviews

Showing 1-25 of 30 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sakun P.  
Deputy Manager- Digital Marketing  
Financial Services  
Used the software for: 1-2 years

### "Great tool: Makes almost everything easier and efficient with my job."

March 29, 2023

5.0

overall I'd recommend their service to anyone. Good product, Really Good customer Support from assigned account managers.

Pros

One of the key benefits of Serviceform is its user-friendly interface, allows users to easily create and customize chatbots and forms without needing any coding knowledge. The drag-and-drop functionality makes it simple. And Its versatility. Whether you're looking to capture leads, conduct surveys, or collect customer feedback, Serviceform provides a range of templates and customization options to suit your needs. You can also integrate your chatbot or form with a range of other tools.

Cons

Whatsapp and telegram bot integration are not there yet, But I've heard it is on the way.

Review Source

Response from Serviceform

March 31, 2023

Thank you so much for your positive feedback, Sakun! We're thrilled to hear that you had a great experience with us. Our goal is to make the tools as simple to use as possible while delivering the most results. We'd like to introduce our new WhatsApp bot that can assist you with answering any queries or concerns that your customers may have. It's a fast and convenient way to get in touch with your customers, and we're confident that it will enhance your experience with our service. Your designated Customer Success Manager will contact you soon to tell your more about the WhatsApp bot!

MV

Matti V.  
Co-Founder  
Legal Services  
Used the software for: Less than 6 months

### "Good service, helped raising conversion rates"

March 23, 2023

4.0

I really like using Serviceform. We have been happy with the product.

Pros

The price and the quality are in a good a good balance. The customer service at Serviceform is extraordinarily good, and I get answers always really quickly.

Cons

Although it is fairly easy to make changes to the bots, it still requires a lot of logic. And sometimes it means that if you do changes on your own, it may go wrong.

Alternatives considered

[Leadoo](https://www.capterra.com/p/193699/Leadoo/)[Typeform](https://www.capterra.com/p/137289/Typeform/)

Reason for choosing Serviceform

Price compared to Leadoo is way cheaper and the analytics are better.

Review Source

Response from Serviceform

March 24, 2023

Thank you so much for your review. We're currently improving our platform to make it even better and easier for you!

Joel J.  
E-Commerce Experience Specialist  
Food & Beverages  
Used the software for: Less than 6 months

### "Chatbot review for Dilmah"

June 1, 2023

3.0

Satisfactory with room for improvement

Pros

We can have the chatbot on at all times and respond to customers in a more organised way with records.

Cons

It's not up to our expectations and its not very proactive in the responses.

Review Source

SN

Satheeshwaran N.  
Executive - Digital Media  
Financial Services  
Used the software for: 2+ years

### "Revolutionizing Customer Service"

March 23, 2023

5.0

Serviceform is a powerful and user-friendly chatbot platform that provides valuable features, including customizable branding, automated responses, and live chat options. While there have been some reported issues with integrating third-party tools and occasional glitches, overall, Serviceform appears to be a reliable and effective solution for businesses looking to improve their customer service processes.

Pros

Serviceform has several advantages that users appreciate, including its user-friendly interface, customizable branding, and automated responses.

Cons

i don't have anything to say about it, i find everything perfect

Review Source

Response from Serviceform

March 31, 2023

Thank you so much for your review, Satheeshwaran!

Martin D.  
CEO  
Information Services  
Used the software for: Less than 6 months

### "Works just as i want it to"

June 1, 2023

5.0

Easy and effective.

Pros

Easy to ask them edit chatbot to my liking. Discret and also super helpful.

Cons

We want cheaper, but i understand price comes with quality, so its ok for now!

Review Source

ED

Eduardo D.  
CEO  
Hospitality  
Used the software for: 2+ years

### "Outstanding quality and customer service"

April 3, 2023

5.0

Pros

Serviceform makes our business easier and more profitable. Through their highly customizable forms we have increased our KPIs as well as automated our customer acquisition database. On top of that the customer service everytime we had any doubts was just perfect.

Cons

We are very happy with the product as it is.

Review Source

Nipuni S.  
Manager  
Financial Services  
Used the software for: 2+ years

### "Good value for money"

March 28, 2023

4.0

good service and good source of lead generation

Pros

User friendly featuresGood customer careEasy troubleshooting

Cons

Some chats might be just ad-hoc with less meaning, but this can be improved.

Review Source

NI

Nuwan I.  
Head - Group Digital Marketing  
Investment Management  
Used the software for: 1-2 years

### "Good Product and superior service"

April 19, 2023

4.0

I am happy about their product and the overall service offered by the team. The team is very professional and attentive. Pasindu and Mahesh both were our AC managers who provided very friendly service and support throughout the setting up and maintaining it.

Pros

Their service is impressive. They attended to all the inquiries fast and support for the set up and optimization

Cons

If they can bring down their prices a bit, it will help for Sri Lankan companies to justify the investment

Review Source

RF

Radu F.  
Digital Strategy Manager  
Internet  
Used the software for: 6-12 months

### "A reliable tool for Chatbot. Promising for other features."

March 27, 2023

5.0

We have experienced an increased number of leads using the Chatbot. A very good start for an extensive development of the project on medium-long term.

Pros

We have used the Chatbot until now but we are keen on looking on the other features as well.

Cons

We needed an API at the time of implementation. But now that API is available, which delivers a whole new level of solutions and flexibility.

Review Source

Response from Serviceform

March 31, 2023

Thank you so much for leaving your review, Radu. Increasing your leads is our number one priority! We look forward to having a long and successful collaboration with you.

TN

Tharindu N.  
Manager Digital Channel  
Financial Services  
Used the software for: 6-12 months

### "For CF"

March 27, 2023

5.0

very consistent and good service and timely, would definitely recommend to a collogue

Pros

The redirect functions and intergrations to the web was helpful

Cons

could be the cost in terms of discounts for longer contracts

Review Source

Response from Serviceform

March 31, 2023

Thank you so much for taking the time and effort to give us a review!

AL

Alfonso L.  
GERENTE  
E-Learning  
Used the software for: 6-12 months

### "Software necesario para alcanzar el objetivo de atención de calidad al cliente 24/7"

April 12, 2023

5.0

Excelente, tanto por el software como por el equipo humano que hay detrás.

Pros

Realmente los potenciales clientes interactúan con el chatboot y las preguntas que realizan, facilitan la posterior labor de atención al cliente, es decir, sabemos que tenemos una persona interesada, las cuestiones que pretende resolver y el sincero interés del cliente al solicitar una atención personalizada.

Cons

En principio, no tengo nada que comentar en este sentido, pues el equipo técnico y comercial son profesionales honestos que siempre están dispuestos a cualquier propuesta de mejora y te brindan una atención personal y profesional.

Review Source

Almudena H.  
Responsable Marketing Digital  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Reseña sobre el Chatbot de Serviceform"

April 4, 2023

5.0

Actualmente es una herramienta bastante importante para la captación de leads cualificados en nuestra empresa.

Pros

Tiene un panel de control muy sencillo e intuitivo. Sus estadísticas son muy completas.

Cons

No echo nada de menos. Es muy completo. Quizás que algunos leads dejan datos falsos (pero eso ya no depende del chat)

Review Source

SM

Sara M.  
Responsable Comunicación y MK  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Una herramienta muy valiosa en el día a día"

April 13, 2023

5.0

La idea de utilizar un servicio de este tipo era no perder interesados en periodos en que el centro está cerrado por vacaciones, o los fines de semana...y podemos decir que el objetivo se ha conseguido por lo que recomendamos serviceform a todas aquellas personas interesadas en adquirir un producto de estas características.

Pros

Es muy fácil de utilizar, no perdemos interesados en nuestros productos por no poder atender o no estar fisicamente en el centro de trabajo.

Cons

Al principio nos fue un poco complicado dar de alta a los agentes que iban a gestionar el chat live..una vez hecho va todo perfecto.

Reason for choosing Serviceform

Nos pareció mejor serviceform y hablamos con \[contenido sensible oculto\] que nos solucionó todas nuestras dudas.

Review Source

CB

Cristina B.  
Marketing  
Real Estate  
Used the software for: 1-2 years

### "Recomendables al 100%"

March 29, 2023

5.0

Pros

La atención al cliente, el asesoramiento personsalizado y la conversión recibida de leads con la herramienta de chatbot.

Cons

Nada, la verdad que los servicios contratados me dan resultados

Review Source

Response from Serviceform

March 31, 2023

Thank you so much for your review!

JM

Jaqueline M.  
Directora Adjunta  
Real Estate  
Used the software for: Less than 6 months

### "Muy recomendable "

April 6, 2023

5.0

Estamos contentos de poder contar con ellos ya que siempre están predispuestos a resolver todas nuestras dudas, a apoyarnos en las mejoras que queremos implementar y hacer realidad nuestras necesidades con los chatsboots. Muy recomendable

Pros

Estamos muy contento con ellos ya que nos han dado la oportunidad de poder ofrecer un servicio extra a nuestros clientes con los chatsboots.

Cons

No tenemos ninguna queja con el servicio.

Review Source

VR

Verified Reviewer  
Co-Founder  
Computer Software  
Used the software for: 2+ years

### "Best chatbot in the market"

February 21, 2023

5.0

Pros

The design is cool and the onboarding process - super easy!

Cons

I'm happy with it, not one thing to mention which wouldn't work for me

Review Source

bA

beatriz A.  
COORDINADORA DE CALIDAD Y GESTION  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Profesionalidad y calidad en atención al cliente"

April 11, 2023

5.0

Permite facilmente aportar la información necesaria a nuestros posibles clientes y realizar un seguimiento de las peticiones.Además, es un sistema muy ameno y agradable visualmente.

Pros

Lo más importante es la presentación que tienen del producto y la atención al cliente. La comunicación ha sido rápida y el proceso de trabajo muy efectivo. Estoy muy contenta con el resultado y la versatilidad que dan a la web de la empresa.

Cons

Por ahora no tengo nada que reseñar. Debo esperar un tiempo paa comprobar su correcto funcionamiento.

Reason for choosing Serviceform

Por la calidad en la presentacion del producto y las ventajas que ofrece

Review Source

SK

Sagal K.  
Digital Growth Manager  
Real Estate  
Used the software for: 1-2 years

### "Admin user - chatbots and booking tool"

May 10, 2022

5.0

Serviceform is so far the best bot tool that I've used. In previous positions I have used Hubspot's conversation tool and Drift.

Pros

Great customer service and quick feature development.

Cons

Integration through Zapier. Native integration could be easier to manage in-house, Serviceform replies to integration request quickly though.

Review Source

Response from Serviceform

March 24, 2023

Thank you so much for your review, Sagal! Yes, if you need any help with integration, feel free to reach out to our support team.

KL

Karim L.  
Chief Operating Officer  
Real Estate  
Used the software for: Less than 6 months

### "Chatbot"

March 28, 2023

3.0

Pros

Lead generation via Chatbot is very successful and promising

Cons

Unfortunately, there are quite a few leads who may put in wrong email addresses or phone numbers, which is time lost for the agents during qualification.

Review Source

Response from Serviceform

March 30, 2023

Hi Karim, thank you so much for leaving a review! We add a "validate" option to every question to qualify the leads better and to not receive incomplete details. We can validate email addresses and mobile numbers but unfortunately, we're unable to check if the email addresses and mobile numbers are authentic. We're grateful for your feedback and currently making improvements to our platform to bring you an even better experience. If you need help, don't hesitate to reach out to your Customer Success Manager!

VR

Venni R.  
Sales manager  
Automotive  
Used the software for: 6-12 months

### "ServiceForm review "

March 27, 2023

4.0

It is very easy to use. We have get good customer service and we are happy to our partnerchip.

Pros

easily and good customer service. It is good to get offers on email.

Cons

Chat is little bit old fashion. Chat would be little bit better high end.

Review Source

Response from Serviceform

March 31, 2023

Thank you so much for taking the time and effort to leave your review. We're currently improving our platform to make it look nicer and give you an even better experience!

pC

patricia C.  
IT Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "I dislike LONG forms..."

August 18, 2022

4.0

Was great when we started and still is. my client has decided to move on due to the price increase and the small piece that is utilized of the full product.

Pros

liked the logic flow when first using the product. the flexibility and the updates over the years have been nice. The product has grown into a more robust platform.

Cons

the online HELP is limited and some of the account information is hard to find.

Reason for choosing Serviceform

ease of use and

Review Source

Response from Serviceform

March 24, 2023

Thank you so much for your review, Patricia! We've now made our help docs and help videos more accessible. Feel free to reach out to us via the chatbot on our website whenever you need help!

SP

Sergio P.  
Responsable de Marketing  
Marketing and Advertising  
Used the software for: 6-12 months

### "Un Chatbot Muy Humano"

March 31, 2023

5.0

Gracias al chatbot hemos liberado un montón de tiempo que antes dedicábamos a resolver consultas de información básica y además hemos notado un aumento en los leads de clientes potenciales frente al formulario que antes usábamos.

Pros

La tecnología de chatbot de Serviceform es de lo mejor que hay en el mercado, desde su instalación y configuración al manejo en sí de la herramienta, pero lo que termina de diferenciar del todo esta solución respecto a otras opciones es la calidad del equipo humano que hay detrás y cómo te ayuda a habilitar y optimizar el rendimiento de tus chats.

Cons

Algunas funcionalidades para generar Jsonleads parecen un poco más complejas de lo que deberían.

Reason for choosing Serviceform

Además de ser la única que cuenta con un área especializada en automoción, nos pareció la solución más profesional y con mejor proyección de mantenimiento en el tiempo.

Review Source

MAS

Miguel Angel S.  
Responsable de área  
Automotive  
Used the software for: Less than 6 months

### "Asistencia efectiva para conseguir leads"

April 4, 2023

5.0

Pros

El servicio de chatbot es un gran asistente para llamar la atención de los usuarios y conseguir rápidamente los datos del cliente potencial.

Cons

No tenemos de momento ninguna pega ni ningún problema con Serviceform, si bien nos gustaría que fuese algo más barato, como todo :)

Review Source

MH

Maria H.  
Customer Advisor  
Retail  
Used the software for: Less than 6 months

### "Review"

May 11, 2023

4.0

Good.

Pros

It's simple and customers are more likely to ask for help.

Cons

Currently the issue was that the messages were sent too early and customers couldn't finish their sentences. Problem has been fixed though.

Review Source

XS

Xènia S.  
CEO  
Retail  
Used the software for: Less than 6 months

### "Herramientas ideales para captas clientes"

March 24, 2023

5.0

Genial!

Pros

Producto ideal y personalizable, de adaptan muy bien a tu empresa. Trato excelente!

Cons

Algunos pros o sobrecostes con integraciones varias.

Review Source

Response from Serviceform

March 28, 2023

Thank you for your kind words, Xènia!

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