# Customerly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Customerly the right Live Chat solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173977/Customerly/reviews --- Customerly 4.5 (70) [View alternatives](https://www.capterra.com/p/173977/Customerly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Customerly Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews AW April D W administrationRetail, 11 - 50 employeesUsed the software for: Less than 6 months. “it was easy to set up with a great interface design i will say if you have a problem their support is there will work with you for solution and ensure everyone is happy“ January 13, 2025 PN Paul N CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: I used a free trial. “AI function has extra costs so we are unsure if we want this feature“ December 4, 2023 Laurentiu B CMOComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “The workflows are very customizable and allow me to set up advanced drip campaigns, track performance, and ensure each of our customers has a pleasant and helpful onboarding experience.“ March 27, 2023 Luca P CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “The email delivery rate has been extremely low for quite some time, and the technical customer support really lacking, even when we suggested a signing problem affecting delivery rates.“ July 16, 2020 PT Pankaj T Supply Chain OfficerBuilding Materials, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “I like Customerly for it is very user friendly and our customers like it too“ May 21, 2024 FM Federico M CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities.“ November 26, 2020 Sergios C CTO and Co-FounderE-Learning, 11 - 50 employeesUsed the software for: Less than 6 months. “Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate.“ March 28, 2023 Luca T FondatoreMarketing and Advertising, Self-employedUsed the software for: 1-2 years. “I feel like the mobile app could be somewhat improved, sometimes I don't get notifications“ July 21, 2020 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sergios C. CTO and Co-Founder E-Learning Used the software for: Less than 6 months ### "Amazing perfect experience!" March 28, 2023 5.0 Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate. Pros The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases. We love the software!! Cons Minor aspects are that we would like to make an integration with zapier on our slack channel when we receive a message from a client. But this is super minor. They provider other useful zapier intergations. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Twake](https://www.capterra.com/p/192673/Twake/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Customerly It had all the features for support and client engagement! Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom is too expensive and was over complicated to be used for us. Review Source Response from Customerly March 29, 2023 Thank you so much Sergios for your kind words. We love to see we can help other SaaS founders to better engage and communicate with their customers. Laurentiu B. CMO Computer Software Used the software for: 1-2 years ### "Customerly does a lot of things well" March 27, 2023 5.0 After switching from Intercom—because it became unbearably expensive— we've tried two or three similar products, but ultimately, we chose Customerly. We use it to interact with leads and clients, email and drip campaigns, and host Paymo's Knowledge Base. It offers excellent value for the price, and the support and responsiveness of the team are on another level. Pros The workflows are very customizable and allow me to set up advanced drip campaigns, track performance, and ensure each of our customers has a pleasant and helpful onboarding experience. For the level of complexity that it offers, Customerly is pretty intuitive. Cons There are no significant issues, only a few features missing that we used in previous software. Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Switched from Intercom because it was absurdly expensive. Switched from Crisp due to the lack of features. Review Source Response from Customerly March 28, 2023 Thank you so much, Laurentiu, for your kind words and to have chosen Customerly over other solutions. We'll do our best to close any gap and bring you more solutions for the fairest price on the market! FM Federico M. CEO Information Technology and Services Used the software for: 2+ years ### "Got sick to plans and prices changes" November 26, 2020 1.0 We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom. Pros Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities. Cons We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Cost Review Source Response from Customerly December 1, 2020 Hi Federico, Thank you for your time. We were expecting this since you threatened us to get a better price on your Customerly account. During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it. We believe our plans are still competitive against our competitors. When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade. We proposed the related Enterprise plan to manage his grown list of 6,2K contacts. This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use. We tried to explain this but he just didn't want to listen and preferred to threatening us with this review. Fortunately, we have thousands of customers that love and respect what we do every day. MR Marco R. COO Computer Software Used the software for: Less than 6 months ### "Hands-down the best customer support app" November 29, 2023 4.0 Pros It was very easy to set up and use. From day one I could migrate to Customerly and manage our customer support smoothly. Cons I don't use all the features so y perception is limited, but so far I don't have anything to complain about the tool Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Easier to use and better experience in general Review Source HM Harsh M. CTO Photography Used the software for: 6-12 months ### "Awesome Product" July 21, 2020 5.0 Incredibly happy with the software. Works flawlessly and has all the features that a business might need and more. Been using Customerly for a long time and am happy with it. I have recommended it to other business as well. Pros \- Smart assign - Really cool icons - Very nice interface. Cons \- Dashboard could be a less confusing and clutter free. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Customerly Better plans and pricing. Has a free version to check out the service and to make an informed decision. Review Source ADW April D W. administration Retail Used the software for: Less than 6 months ### "clean cut easy to maneuver" January 13, 2025 4.0 i liked it simply because i can customize and have many options in doing so. it was easy to set up with a great interface design i will say if you have a problem their support is there will work with you for solution and ensure everyone is happy Pros customer support, has free version, smooth layout easy to use. Cons constantly lags, lacks many features, even for free many things missing offered by other companies. Review Source JB Jeremiah B. Customer Service Entertainment Used the software for: 6-12 months ### "Very good for everyday use." December 29, 2024 4.0 Overall experience has been satisfactory. Pros The live chat functions very well and the UI is easy to get used to. Cons Nothing Major to note as no cons are actively present during my usage. Review Source Response from Customerly January 2, 2025 Thank you for your kind review. We are glad you like our new UI Riccardo B. CIO Automotive Used the software for: Less than 6 months ### "How Customerly turbocharges our Automotive Startup" March 18, 2024 4.0 Pros One of the most standout features of Customerly for us has been its seamless integration of live chat and email marketing automation. The platform's user-friendly interface has significantly enhanced our ability to engage with our users in real-time, making the management of support tickets and customer inquiries both efficient and effective. Cons The main drawbacks we've noticed with Customerly mostly have to do with user experience and setting up more complex marketing campaigns. When we try to do more with our marketing, like setting up detailed flows, we find that Customerly can get a bit tricky to handle. It feels like you need to jump through a few too many hoops to get things just right. However, it's worth mentioning that, despite these hurdles, everything is still achievable—it just takes a bit more effort and patience. Review Source Nenad J. Founder Information Technology and Services Used the software for: 6-12 months ### "Customerly – A Live chat built for startups." July 5, 2019 5.0 5 Stars - We've used more chat software than we can count on one hand and Customerly take the top by a landslide. Pros This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel. It's ease of use is industry leading and for such a young company a start like this is good news. Cons There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients. Review Source Jarrod R. Director Computer Software Used the software for: 1-2 years ### "Exceptional inclusion in our SaaS" July 28, 2020 5.0 Pros I love the ability to meaningfully engage with our customers via multiple channels ensuring that our communications are always leading towards the next milestones Cons The automations UI could be improved to make these easier to produce Alternatives considered [HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) Review Source JCL Julio César L. HR Consultant Human Resources Used the software for: 1-2 years ### "Customerly, excelente y sostenible herramienta" November 3, 2024 5.0 Excelente herramienta que cuento en mi gestión de contactos y marketin digital. Pros Customerly, una herramienta muy funcional, estable, de fácil aplicación. Cons Acceder a mas tutoriales para lograr aprovechar al máximo la herramientas con todas su funcionalidades Review Source Response from Customerly November 8, 2024 Thank you so much for your kind words! Doing our best to make the greatest support tool on earth. Will focus on creating better content and material.  PT Pankaj T. Supply Chain Officer Building Materials Used the software for: 6-12 months ### "Brilliant customer management" May 21, 2024 5.0 Pros I like Customerly for it is very user friendly and our customers like it too Cons Very rarely do we get any errors while using it. Review Source SB Sam B. Co Founder Computer Games Used the software for: 6-12 months ### "Amazing!" November 27, 2023 5.0 Pros \- Simple to use - Advanced customer relations management - Lots of features to enhance our support Cons There's not many cons to Customerly, the software itself is amazing! I would love to be able to add more users to the Essentials plan rather than having it capped at 3. Review Source VR Verified Reviewer Social Media Manager Marketing and Advertising Used the software for: 1-2 years ### "Best tool ever " September 3, 2018 5.0 Pros I like live chat and polls. This tool is simple and intuitive. Cons there is nothing that I do not like about this tool Review Source DM David M. Senior backend developer Information Services Used the software for: 6-12 months ### "surveys Expert & best authenticity " July 16, 2020 5.0 I have created sales pitches and got a very good response from vendors. also, there was my social page and was easily able to manage and chat with others. Pros customerlry is a great platform for those who are looking to eas their life for handling their social media pages and with its improving live chat opting makes it easy to use or we can say user friendly. adding as a powerful UX makes it more useful than any other solution. Cons at the initial, I was stuck through the setup process but with its great backend team, you have no worries. overall experience was satisfying. Review Source MG Maud G. Digital Marketing & Communications Manager Financial Services Used the software for: 1-2 years ### "The product met my expectation." November 13, 2022 5.0 Pros Intuitive and versatile functionality of marketing tools. A powerful tool for customer communication. Cons There is nothing that I find missing in the product. Review Source CP Chiara P. Accaunting Food & Beverages Used the software for: 1-2 years ### "Fine" July 16, 2020 4.0 overall acceptable Pros the graphics are very pretty and the software and the use of software is quite easy Cons \- If the person who writes is offline doesn't receive our reply! - Knowledge of personal information isn't easy to know. Review Source AC Andrea C. Digital specialist Information Technology and Services Used the software for: Less than 6 months ### "Migliorabile" March 16, 2023 3.0 Pros L’interfaccia grafica è semplice e abbastanza immediata. Una volta che se ne comprende il funzionamento non è difficile da usare nel complesso. Cons Ci sono diverse mancanza per quanto riguarda la creazione e l’invio di mail. L’editor è macchinoso da usare e il salvataggio delle bozze poco intuitivo. I sondaggi sono parecchio limitati e non permettono una selezione multipla delle opzioni. Per scaricare le liste bisogna aspettare di ricevere una mail con il file csv. Review Source SC Suria C. Customer Success Computer Software Used the software for: 1-2 years ### "my first year with customerly" September 6, 2018 5.0 Pros i like because it's perfect tool to getting closer to your customers, easy to use. it's useful to be able to search for a customer's ticket history Cons Nothing particularly. i like it. it's perfect for my job Review Source JL Joshua L. Owner E-Learning Used the software for: Less than 6 months ### "EduBlocks Review" July 28, 2020 5.0 Pros You can see what the user is typing It’s easy to see the conversations that are open The gifs when there are no more conversations Video calling and attachments Cons The UI to disable things and the settings menu could be improved Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) GitHub Student Pack Review Source TJ Tony J. Founder Internet Used the software for: Less than 6 months ### "Easy of use" July 16, 2020 5.0 Pros WordPress integration was super easy, User interface is simple to understand from the first time, staff support always there to help. Cons Pricing could be done better , it will attract more users in my opinion. I would like to see statistics on WordPress plugin, and more customized things with the plugin. Review Source GD Gennaro D. Consultant Information Technology and Services Used the software for: 1-2 years ### "Great product" September 7, 2018 5.0 That is a great product that allows you to solve a big problem and that allows, with ease, to assist visitors to the site that need help Pros It's so easy to use it. Great features. Cons Sometimes, I don't know if people in chat (when past some minutes) receive my messages by mails too Review Source CR Cristina R. Director of Sales Entertainment Used the software for: Less than 6 months ### "Best product for us" November 20, 2019 5.0 Website support Pros User-friendly, easy to navigate and manage. Cons No comment at the moment. Pretty pleased with the product. Review Source ED Emanuele D. Analyst Real Estate Used the software for: 6-12 months ### "Good product" September 4, 2018 4.0 Pros Easy to implement on the web site and easy to use and share with collegues Cons None Maybe the chat button in some smaller screens is too invasive Review Source HD Hans D. Co-Founder & Head of Growth Computer Software Used the software for: 6-12 months ### "By far the best value for money option out there" February 21, 2023 5.0 Pros First things first: Customerly does that it needs to do to begin with. Their live chat functionality is great, tons of customisation options, and easy to install + use for users.On top of that, there are a ton of great features to make your life easier that others are charging an absolute premium for. For an early-stage startup I believe it'll be difficult to find a better bang for your buck than Customerly, while having access to premium features the big players use to engage their leads and customers. Cons Some small features are missing, like adding buttons to outbound chats, better templates to get started, etc.Overall, those are small compared to the value you're actually getting. Review Source Response from Customerly February 22, 2023 Thank you so much Hans for your kind words. 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