# SMRT Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SMRT Systems the right Dry Cleaning solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175015/SMRT-POS/reviews --- SMRT Systems 4.9 (117) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SMRT Systems Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews JK Justin K CEOConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “By design, the system streamlines your operations, resulting in cost savings and more customer engagement.“ September 29, 2023 RN Ritah N production managerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “I still find it hard to create reports on my own through the system.“ October 17, 2022 JK Justin K CEOConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “I relied on it when I had just one store, and now, with 15 stores, it remains indispensable.“ September 29, 2023 NS Nichole S Store General ManagerConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “It's not set up for pre-payment businesses.“ December 1, 2022 MW Marcus W OwnerRetail, 11 - 50 employeesUsed the software for: Less than 6 months. “I just have to say, SMRT Systems is an absolute game-changer for dry cleaning businesses. Since we started using their platform, our operations have been running so much more smoothly, and our customers have definitely noticed the difference.“ April 28, 2023 MM Mike M ownerTextiles, 2 - 10 employeesUsed the software for: Less than 6 months. “Our old system did not allow for the picking up of a order without processing a payment.“ July 6, 2021 CA Casi A OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “This system has enabled my store to quickly and effectively serve customers by using the quick ticket.“ August 9, 2022 NS Nichole S Store General ManagerConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “So it makes a few things quite difficult on our end.“ December 1, 2022 ## Showing most helpful reviews Showing 1-25 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zachary K. General Manager Retail Used the software for: 2+ years ### "Great Dry Cleaning system" December 31, 2020 4.0 Overall experience has been positive. They move quickly to help on technical issues and rarely leave things undone. Pros I like the advances they have made in pick up and delivery as well as the ease of use for the client looking at our company. Cons There is a lack of ability to truly service in city buildings in a clean and functional manner on the route. SMRT system is able to be modified in so many ways that you may run into conflicting opinions on the best way to crack your specific nut. This ambiguity leads to confusion on implementation and training. Review Source SK Sami K. Owner Retail Used the software for: Less than 6 months ### "Thankful, Satisfied and Relieved to have joined with SMRT. " November 11, 2020 5.0 10/10. From start to finish I've been impressed with its capabilities and feature that will help streamline aspects of business as well as enhance customer experience. The introduction to SMRT by \[SENSITIVE CONTENT HIDDEN\] really opened my eyes to what MY business needed and how well the SMRT system works. Quickly handing it off to \[SENSITIVE CONTENT HIDDEN\] for a longer period of great training. Over a month \[SENSITIVE CONTENT HIDDEN\] helped me get comfortable with things and show me the ropes. He settled many uncertainties and helped me shape the idea of the new operations of my business. He was always one email or call away- never skipped a beat. I am very thankful for his guidance through this process and would highly recommend SMRT to any dry cleaner I know because of the customer service I've received. Pros The feature and capabilities to enhance customer experience. The text program was much better than the competition. The training and introduction offered was and turned out to be excellent. The software puts the delivery company in charge. In my eyes this makes things easier and also helps allow more profit. SMRT seems to have everything you can think of to add to your dry cleaning business. Cons The format of writing a ticket and how layered in the settings are. I understand why SMRT doesn't have customers fill out a ticket before we pick it up - it's confusing and they don't know the difference between specific items. I think the storefront POS should have a clearer way to check in each item while the customers wait. The "closing ticket" process seems extensive to me The notifications could be a little clearer and be suggestive of how you should act on the new item. Alternatives considered [CleanCloud](https://www.capterra.com/p/133390/CleanCloud/)[Enlite POS](https://www.capterra.com/p/92631/Enlite-POS/)[Geelus](https://www.capterra.com/p/130695/Geelus/)[Quick Dry Cleaning Software](https://www.capterra.com/p/122528/Quick-Dry-Cleaning-Software/) Reason for choosing SMRT Systems \[SENSITIVE CONTENT HIDDEN\] honestly helped me realise that you DO NOT need an "App" that the customers must download to ue your service. He showed me how SMRT can be integrated into your current website. From there i fell in love with all the features that not only helped your customers get what they wanted- but put you in charge of the operation. The customizations and preference options blow my mind. Also the training everyone else was offering was significantly less than what SMRT offered for onboarding new clients. Also from reviews i heard your customer service is second to none and i needed that assurance. With clean cloud for instance- they are based in the UK and i feel like if i was in a JAM that wouldnt help at all. Review Source VR Verified Reviewer Owner Accounting Used the software for: Less than 6 months ### "This has been a nightmare" October 25, 2021 1.0 Horrible experience Pros Basically the company installed the software and wouldn't help with any pricing lists. Because the ulchsrges are basic upcharges that cannot be used for all items ,I am not able to use the system. I have tried over and over to get the technicians help me solve the matter all I get is the run around. Every month I am being billed for one hundred Nd fifty dollars for a system that isn't even working for me. Cons Lucky fir me that my original software is still operating or i would have been in alot of trouble. I do not recommend this to anyone. Don't believe that they are available to help you 24/7 once they got you hooked you are out of luck Review Source Response from SMRT Systems November 8, 2021 We regret the negative experience. We are happy to have resolved the billing concerns quickly and to the client's satisfaction. SMRTsystems wishes their team and business the best. KM Kyle M. Director of Operations Consumer Services Used the software for: 1-2 years ### "SMRT POS is Just Plain Smart" August 10, 2020 5.0 In my opinion, a POS is only as good as the support team behind the software. The support team behind SMRT POS is knowledgeable, responsive, and friendly. Nearly all of my support requests are solved the same day, typically inside of 2 hours. Pros Bringing new team members up to speed is very easy and much faster than with any other POS we've used in the past. The layout and functionality of the software is intuitive so it's easy for people who've never worked at a dry cleaners to learn their jobs quickly. Another feature I love is the reports or KPIs as they call them. I, and each of my team members, have access to the information we need to to provide our customers with the highest level of service. You can customize the reports available so that everyone sees the same reports, or you can customize down to the job role or even for each individual user. Probably the best, and most polished, function is the route module. It just plain works, and it's been transformitive for our business. Cons When we signed on a year and a half ago, the software was still a bit raw. The support team has been fantastic, and the development team has been consistently fixing flaws and rolling out new features. Nearly all of my frustrations have been resolved. Alternatives considered [Xplor Spot](https://www.capterra.com/p/10010742/SPOT/) Reason for choosing SMRT Systems For us, choosing a new POS was all about providing our customers with the best possible experience, and SMRT POS is the solution that fit best for our company and with our goals. Review Source JS Jamal S. Owner Consumer Services Used the software for: Less than 6 months ### "Wish I Found SMRT Earlier" October 1, 2020 5.0 I've really only dealt with 3 people so far. \[SENSITIVE CONTENT HIDDEN\]. \[SENSITIVE CONTENT HIDDEN\] was quick at replying to emails and very helpful in initial account creation. \[SENSITIVE CONTENT HIDDEN\] was extremely knowledgeable about industry, competing POS systems, and SMRT's software and solutions offered. He had patience while I shopped around a tried to resolve issues with Enlite before finally pulling the plug. \[SENSITIVE CONTENT HIDDEN\] is the man with the plan. Once I got to know him a littler better he really began to shine. He is a problem solver that had a solution/answer to all my questions. Only a once or twice were there things completely out of his control or not in his power to change. He can get things right directly while speaking to him on the phone or 20 minutes hanging up after MAX. He knows the software inside and out and his ability to code is very valuable. He also introduced us to several different methods of taking orders, assembling, and racking we did not do before that are a real time saver. Pros Being able to call a real person if I am having a problem. Strong customer base. Taking customer feedback and creating updates that make system even easier/ more efficient. Highly reviewed software from dry cleaning peers. As a small plant with no delivery yet, SMRT's systems will work for me now and as I continue to grow. Versatile software that isn't tailored for "one type" of dry cleaner. Several different channels of communication possible with customers. Cons The interface is not as aesthetically pleasing as Enlite. Card processing terminal is archaic and lacks modern technology such as apple and android pay, contactless pay, and chip reading. Despite this, payments are accepted 100% of the time which is a relief after switching from Enlite. There is a notable learning curve for older employees due to the software's complexity. Reason for choosing SMRT Systems Reputation in DC community Switched from [Enlite POS](https://www.capterra.com/p/92631/Enlite-POS/) System lagged and had trouble communicating with CC terminal and printer almost daily. Sometimes would undergo maintenance without prior notice. Phone support was usually helpful but sometimes would be left without response to email or call back for a few hours. Review Source Response from SMRT Systems October 9, 2020 Hi Jamal, Thanks so much for your kind review. We also wish you had joined SMRT earlier but we looking forward to many years of working together. RA Richard A. President Retail Used the software for: 2+ years ### "Six Years Running" August 17, 2020 5.0 Incredibly fast and organized support, mixed with an ever updating platform allows us to automate where we didn't know we'd be able to before. Pros SMRT brings dry cleaning and delivering a great experience to customers into the 21st century. For decades, our industry was underserved and with SMRT on the scene, we are equipped with the finest software to run a world-class organization. Cons I thought we needed an app to appeal to the newer generations. Actually, couldn't be further from the truth. SMRT delivers in every aspect. Alternatives considered [Fabricare Manager](https://www.capterra.com/p/106628/Fabricare-Manager/)[Xplor Spot](https://www.capterra.com/p/10010742/SPOT/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Enlite POS](https://www.capterra.com/p/92631/Enlite-POS/) Reason for choosing SMRT Systems SMRT was easily the best solution to grow our family-business into a multi-location powerhouse. We switched and never looked back. Switched from [Xplor Spot](https://www.capterra.com/p/10010742/SPOT/) We were tired of working with antiquated software and coding language. We wanted flexibility to grow the business in a way we wanted to and no one else could deliver when SMRT could. Review Source AE Amanda E. Admin assistant/manager Consumer Services Used the software for: 1-2 years ### "Very happy we switched to SMRT. " August 11, 2020 5.0 It has greatly improved our company. Most of our employees are cross trained and know how to mark in, assembly and deliver. It’s so simple to use. No one has just one job anymore. Support is super helpful and easy to reach. Accounts receivable is very clear and we now have counter employees handle when one person used to previously. Pros We are very happy we made the switch to SMRT. It is a simple easy platform to use and training employees. Assembly has been much more efficient and contacting the customers is very easy through the software. I like that it is browser based so I can login in whenever and where ever I need to. Set up is super easy and I am able to install myself instead of calling support. Cons Batch emails and texts. I wish I was able to email all customers a coupon or info about a new service from SMRT. I go through mail chimp to send batch emails. Switched from [Xplor Spot](https://www.capterra.com/p/10010742/SPOT/) We made the switch because we needed to streamline communication between us and the customer. We could not text through spot. Wait times for support help were hours long. We had been with spot for over 22 years so it was a difficult decision. Review Source RM Ryan M. Owner Consumer Services Used the software for: Less than 6 months ### "Review" January 6, 2023 5.0 Overall I have been extremely happy and and the support staff has been great. My one recommendation would be around the onboarding. For the first two weeks during implementation we felt lost. We did not know what to expect until the system went live. We are now 1 month in and becoming very comfortable and making adjustments and fixing mistakes we made in the first couple of weeks. I feel much of that might have been avoided with a better training / onboarding process. Pros The automation is what is most beneficial for us. What ultimately made me choose this system was the integrated marketing. Cons This system does very well for dry clean customers and the wash dry fold customers from my laundromats. However, we also have several large Commercial clients that require a slightly different process. Reason for choosing SMRT Systems ultimately the switch was made because of the great trigger marketing that integrates with the customer database! Switched from [Curbside Laundries](https://www.capterra.com/p/207505/Curbside-Laundries/) Needed a system that would integrate all of my stores and accommodate both laundromats, commercial laundry and dry cleaning. ultimately the switch was made because of the great trigger marketing that integrates with the customer database! Review Source WE Wayne E. CEO Retail Used the software for: 2+ years ### "SMRT it is" August 14, 2020 5.0 I can’t believe we are running this system for over 4 years. Would be lost without it. Pros SMRT is intuitive like Apple products. It is worlds ahead of the other available products in the market. The most stable and easy to use platform. Highly recommend this company! Cons Easy integration and user friendly no downside Alternatives considered [Xplor Spot](https://www.capterra.com/p/10010742/SPOT/) Reason for choosing SMRT Systems Spot was also running on an old platform that was hardware intensive. SMRT is plug n play Review Source JY Jason Y. Vice President Retail Used the software for: 2+ years ### "Exceptional POS for Dry Cleaners!" August 10, 2020 5.0 My overall experience with SMRT has been fantastic! They are a great partner to have in the dry cleaning industry. Pros What I like most about the software is it's a very friendly user interface. The integration with our existing business was very easy. Training is fast and efficient! Cons In the beginning I did not like the terminals that were used. Shortly after we switched they moved to a computer based platform. Switched from [Xplor Spot](https://www.capterra.com/p/10010742/SPOT/) Spot was not innovating and keeping up with current technologies.  Review Source AP Alex P. President Retail Used the software for: 6-12 months ### "After trying out 5 others, SMRT is hands down the best!!" August 29, 2020 5.0 Pros The best feature that ALL other softwares lack, is the communication module between customers, CSR’s, and drivers. Cons Reports are a little tiny bit disappointing. While support can create any type of report you need, it would be nice to have them readily accesible to run with different criteria as needed. Reason for choosing SMRT Systems Before SMRT I had used others but they either lacked effective support or platform was outdated. Switched from [Liberty Touch Control](https://www.capterra.com/p/93389/Liberty-Touch-Control/) Again, having a direct communication from CSR stations to customers via TXT is Amazing! Review Source JM Jamie M. President Consumer Services Used the software for: 2+ years ### "I love SMRT" June 21, 2023 5.0 Overall SMRT is a huge benefit to our business. Pros I love the route management. I love the ease of texting and emailing. I love all of the email/text/issue history you can access. I love the driver app. It's awesome. There are two features I'd love to see added to the route management side, but overall I am a huge fan. Cons I have only two complaints. There are two features missing on the route management side that would make my life tremendously easier. And it's difficult to get a simple "this date to that date" KPI sales for a group of customers. It's not accurate so I have to do it manually. Reason for choosing SMRT Systems SMRT had the best features and ease of use. Review Source MW Marcus W. Owner Retail Used the software for: Less than 6 months ### "Smrt has the smarts built in " April 28, 2023 5.0 Pros I just have to say, is an absolute game-changer for dry cleaning businesses. Since we started using their platform, our operations have been running so much more smoothly, and our customers have definitely noticed the difference.Their team is incredibly helpful and knowledgeable, especially \[sensitive content hidden\], who provided exceptional support during our transition to the platform. The user-friendly interface and real-time tracking features have made our lives so much easier, and we're now able to deliver a higher level of service to our customers.If you're in the dry cleaning industry, I can't recommend SMRT Systems enough. They're a team of true professionals who are dedicated to helping their clients succeed. Thanks for everything, SMRT Systems! Cons Nothing really as this is miles ahead of other systems. Review Source KB Keith B. GM Textiles Used the software for: 1-2 years ### "GM" November 20, 2023 5.0 Customer service is amazing, very efficient and friendly team. \[sensitive content hidden\] all phenomal. Pros It is user friendly once you are trained. Cons The accounting portion is not user friendly but I am told this is being worked on. Review Source RL Ross L. President Consumer Services Used the software for: 1-2 years ### "So happy we went with SMRT" August 26, 2020 5.0 Our previous Compassmax software was not adequately addressing our needs and we are overall quite happy with how well we have been able to improve the management of our business with a system that is easier to use . Pros SMRT has dramatically improved the management and efficiency of our business. We have specific needs catering to hotels for uniforms, staff clothing and guest clothing and we needed to streamline and better integrate our accounting and delivery processes. SMRT has enabled us to do this and helped us improve the quality and speed of our business where we need quick turnaround times. We also found that the software works seamlessly with our Metalprogetti conveyors. Cons Not a lot to complain about. We would like one or two minor accounting features added but those would be specific to our particular type of business. Reason for choosing SMRT Systems We found our existing software to be unnecessarily complex and even then it did not address our needs well. SMRT offered the best option. Review Source RG Ryan G. Owner Consumer Services Used the software for: 2+ years ### "Great Support And Product Development" March 8, 2022 5.0 Very good client support and easy to work with. A great partner. Pros Route management, customer communication, AutoPay, and receivables management are all fantastic. They continue to enhance the product with fixes, improvements, and new features. Great support. Cons Limited POS options - no Apple Pay, Google Pay, etc. These have since been added. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing SMRT Systems Tighter fit, less integration work. Review Source RS Robert S. CEO Retail Used the software for: 1-2 years ### "Game Changer" August 11, 2020 5.0 I love the customer communication. Route tracking is top notch. Assembly conveyor is very reliable, cost effective and efficient. Customer billing is very simple to customize. Pros Easier to train new employees. The ability to create custom reporting. Positive customer feed back. Cons Hmm. Nothing comes to mind. I was actually surprised to find that SMRT has more good features that are "hidden". I guess I would have to say that I would have like to know about these features sooner. Not really a compliant. Reason for choosing SMRT Systems They had other dry cleaners who made the switch and were very happy. Basically, I heard good things. Review Source AW Amy W. Manager, Policies and Procedures Consumer Services Used the software for: 2+ years ### "Fantastic product!" August 10, 2020 5.0 We have been very happy, overall, and would highly recommend this product to others in our industry. Pros SMRT has made our business much more efficient. We can collect and store a vast amount of information about our customers and their clothing. It is a very user friendly platform even though it is highly complex. The design features make it intuitive and training (as long as someone has a basic knowledge of touchscreens/computers) is fairly straightforward. Cons The frequent updates can take some adjustment time, but overall we understand are aimed at making the product better. There are so many features that is is difficult to master all of them, however, the fantastic customer support largely mitigates this issue. Review Source BW Bill W. General manager Consumer Services Used the software for: 2+ years ### "SMRT review" August 18, 2020 5.0 It’s been great! I highly recommend SMRT to anyone in the dry cleaning business to use this product. Pros The developers are always working to make the system work better. It already works great , but if there is something that you would like for it to do you can request it and it will probably get done. I also like that it is so easy to use. New associates can be up to speed in just a few days. Cons When to internet goes down, you are down. Review Source RP Raj P. Owner Hospitality Used the software for: Less than 6 months ### "So So Simple!" September 8, 2020 5.0 The training process was very smooth. We trained remotely and then went live with two of SMRT's trainers onsite. They were wonderful to work with. The data transfer was so much better compared to the process with SPOT. SMRT's import process allowed us to focus on training day 1, instead of importing tickets manually. The support has also been phenominal, they get back to me and my team very quickly and are always friendly. Pros My favorite thing about SMRT is how easy it is to use. Unlike other systems that are complicated to navigate and hard to understand, SMRT feels like a breath of fresh air for the Dry Cleaning industry. As soon as I saw it, I knew it would improve my business. After installing it, it was even better than I had imagined. We have been on SMRT for about a month now, and every day we love it more! Cons They couldn't print the lot tag number on my temp tags, but they added that feature a week after we went live. No complaints here! Review Source MS Mark S. CEO Computer Software Used the software for: 2+ years ### "Streamlining" October 4, 2021 5.0 Pros Onscreen graphics and automated texting when orders are finished helps keeping customers goods moving Cons Bulk route pick up would be a nice added feature Review Source CD Cynthia D. Coordinator Consumer Services Used the software for: 1-2 years ### "Makes my life easier" April 14, 2021 5.0 We’ve been using SMRT for over a year and a half and it’s the best business decision we could’ve made Pros It’s very user friendly and has everything we need to make our business run smoothly. Cons Every time there is something I don’t like or understand, the support team answers right away and helps me find a solution so there isn’t anything I don’t like. Reason for choosing SMRT Systems Great reviews from fellow businesses. Review Source CA Casi A. Owner Consumer Services Used the software for: Less than 6 months ### "SMRT Systems" August 9, 2022 5.0 Pros This system has enabled my store to quickly and effectively serve customers by using the quick ticket. It has also sped up the assembly process dramatically. It almost eliminates human error when assembling clothes. However, my most favorite part is being able to communicate directly with the customer on the POS computers via text or email. Cons I wish I would have purchased another station to use just for assembly. However, now they just share the scanner with a station that is in the front of the store. Review Source CC Chris C. Owner Retail Used the software for: 6-12 months ### "New POS after 10+ years with previous provider" April 7, 2021 4.0 There were a few issues with the migration from our previous system, but overall it has been an improvement from our previous providers. Pros The ease of use and communication with customers are what I like most about SMRT. Cons There are certain elements that cannot be customized at this time. This forces you to find and integrate with a 3rd party system to accomplish some tasks. Review Source LR Levi R. President Consumer Services Used the software for: 2+ years ### "The best software and POS program" August 10, 2020 5.0 With SMRT POS our business was able to get to the next level. We were able to expand beyond expectation. Pros SMRT is very user friendly and highly professional. It eliminates headaches and saves time and money. SMRT just makes our business run smooth and easy. We were SMART to get SMRT! Cons SMRT is a win win situation. No cons in any way whatsoever. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.