# Ybug Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ybug the right Bug Tracking solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175621/Ybug/reviews --- Ybug 4.8 (26) [View alternatives](https://www.capterra.com/p/175621/Ybug/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ybug Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews Kevin L CPOInternet, 2 - 10 employeesUsed the software for: Less than 6 months. “It's great as a visual feedback tool integrated into the Intercom messenger widget we have on our page.“ February 14, 2025 VP Victor P Technical FounderPublishing, 2 - 10 employeesUsed the software for: I used a free trial. “The only downside is that I rely on a third party for providing JavaScript for my page, what is insecure in theory.“ August 13, 2024 Julie L Product and Process ManagerInternet, 51 - 200 employeesUsed the software for: 6-12 months. “You can customize the form so that it integrates perfectly to your design and colour palette.“ February 26, 2024 Garwin P CEOComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “I have used other tools, but I found Ybug to be the most cost-effective tool, without missing functionality.“ September 22, 2023 HD Hervé D Co-founderComputer Networking, 2 - 10 employeesUsed the software for: Less than 6 months. “it does integrate with GitLab.“ May 14, 2020 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin L. CPO Internet Used the software for: Less than 6 months ### "Very smooth and helpful" February 14, 2025 5.0 Very smooth and helpful. Has all the features we need. Pros It's great as a visual feedback tool integrated into the Intercom messenger widget we have on our page. Support is also very prompt and friendly. Cons Some of the instructions for first install could be even clearer but with the friendly support it was no issue. Review Source Response from Ybug March 3, 2025 Hey Kevin, Thank you for your review! We're glad you’re enjoying the tool and our support. We agree—setting up the Intercom integration could be clearer, and we’re working on improving it. Appreciate your feedback! 😊 Best, Radim RN Rodrig N. Managing Partner Information Technology and Services Used the software for: 1-2 years ### "Tried every other feedback widget - Ybug is the clear winner" October 22, 2025 5.0 Pros I run a software development agency and I've tried every other feedback tool out there - Ybug is the clear winner. It will offer all the critical features that you need. If it doesn't, the Ybug team is the most responsive I've seen and you can rest assure they'll add it if you ask them. :) Cons Nothing really - it gets the job done well and reliably every single time. The only super small thing I'd see as a downside not having a guest mode for clients to come view reported feedback, but Ybug connects to most PM tools where our clients are already in. Alternatives considered [Marker](https://www.capterra.com/p/152269/Marker/)[Userback](https://www.capterra.com/p/172431/Userback/) Reason for choosing Ybug Ybug offers more thorough integrations (via Zapier, API, webhooks, etc.) while its feedback widget is superior to them. Also, price-wise it absolutely beats other tools. Switched from [Feedbucket](https://www.capterra.com/p/10001532/Feedbucket/) Ybug offers more for a much cheaper price. Review Source Response from Ybug November 4, 2025 Hello Rodrig, thanks for your great review! Guest mode is already on the roadmap :-) Cheers, Radim H. / Ybug BA Ben A. IT Coordinator Railroad Manufacture Used the software for: I used a free trial ### "Simple to set up" March 31, 2021 4.0 Pros Easy to set up, and the integrations with Github and other providers are smooth. Cons There were a few usability bugs like users reporting their cursor disappearing (black on black) during the screenshot and whatnot. It's tough having a feedback tool with no clear way of providing feedback on it. Reason for choosing Ybug Clearly advertised the integration with Github Issues. Review Source Response from Ybug April 8, 2021 Hello, thank you for your honest review, we appreciate your feedback! We'll try to update the cursors used in our Feedback Widget (now the system cursors are in use). If you had any other usability issue, please tell us. Best Regards, Radim H. / Ybug NM Noah M. CEO Information Technology and Services Used the software for: 1-2 years ### "Great software for visual bug reporting!" September 4, 2023 5.0 Pros We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp. Cons Nothing, to be honest. It does everything we need. Switched from [Marker](https://www.capterra.com/p/152269/Marker/) Because Marker.io was too expensive for our needs. Review Source Response from Ybug October 20, 2023 Hey Noah, Thank you so much for your kind words and positive feedback! If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Ybug! Radim JW Jakub W. Software Tester Computer Software Used the software for: Less than 6 months ### "Ybug is a great feedback gathering tool" November 30, 2022 5.0 Overall it's working great so far, though we haven't been using it very long. Pros Ybug is as easy to use as it was to deploy and customize for our app. It made reporting bugs, suggestions, and opinions much easier, streamlined, and organized.So far we only tested the integration with Slack, which went very smoothly, and we're looking forward to using more integrations, especially with JIRA. Cons As mentioned before, the only thing we're missing is being able to set our own ticket statuses to better match our process. I expect it could be solved by integrating with e.g. JIRA, but it would be great if we could customize it in Ybug directly.The restriction for 1 integration per project in the Basic plan is really limiting. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Usersnap](https://www.capterra.com/p/135579/Usersnap/)[Userback](https://www.capterra.com/p/172431/Userback/) Reason for choosing Ybug It offers great value for money and supports both sending feedback as well as bug reporting. Review Source VR Verified Reviewer Head of Customer Success Computer Software Used the software for: Less than 6 months ### "Easily the best bug highlighting/reporting tool I've used" August 29, 2019 5.0 yBug is brilliant for our Support and Development teams to be able to see a screenshot of where a problem is happening, where the user is in the website/platform, what browser they're using etc. etc. and have all of this information automatically collected. Plus, the user doesn't need to be bogged down in collecting and supplying it themselves. Pros Easy to use, not bogged down in complicated functions, easily customisable and very good technical documentation & support team response. It integrates with our existing software very well. Cons It's a struggle to think of anything negative - I've already suggested something to their support team that I'd like to see implemented, so it would be unfair if I included it here. Alternatives considered [TrackDuck](https://www.capterra.com/p/132813/TrackDuck/)[Marker](https://www.capterra.com/p/152269/Marker/)[Bugzilla](https://www.capterra.com/p/119057/Bugzilla/)[Usersnap](https://www.capterra.com/p/135579/Usersnap/)[BugHerd](https://www.capterra.com/p/224784/BugHerd/) Reason for choosing Ybug Usability, speed of response from Support, stability, cross-platform, cost Review Source JR Jonathan R. IT Manager Wholesale Used the software for: Less than 6 months ### "It works..." February 20, 2025 5.0 Easy to use. Has a comprehensive selection of tools for users to give feedback with. Pros Simple setup. Good selection to integrations. Priced well. Cons Would like connection to Make (Integromat). Review Source Response from Ybug February 27, 2025 Hey Jonathan, Thank you for your review! I'm glad you found the setup easy and the tool useful. Great news—Make (Integromat) integration is already in the pipeline! Stay tuned, and let us know if you have any other feedback. 😊 Cheers, Radim Julie L. Product and Process Manager Internet Used the software for: 6-12 months ### "Ideal for Bug reporting" February 26, 2024 4.0 Overall, the experience is really good, and I hope that the evolution of the product will include more features so that we can exploit it even more. Pros It was very easy to implement and it comes with a natural integration to email, Jira or Slack, to name a few. You can customize the form so that it integrates perfectly to your design and colour palette. It also automatically records the data that you want such as user ID, device or operating system used while reporting the bug. This is typically the kind of information that the Customer Success team has some difficulty including to the tickets, and this way they don't have to ask anymore. It is quite cheap compared to other tools that propose similar services and for this price offer a great deal. Cons For the purposes of bug reporting, it would be great to be able to attach more than 1 screenshot or video to each ticket. We implemented it for our team and they found that it was limiting. Reason for choosing Ybug We had the chance to meet the owner of Ybug and when discussing our needs, it seemed that the product could cover everything we were looking for and the price was very attractive. Review Source Garwin P. CEO Computer Software Used the software for: Less than 6 months ### "Good Cost Effective Web Feedback Tool " September 22, 2023 4.0 I have used other tools, but I found Ybug to be the most cost-effective tool, without missing functionality. Pros Ybug ease of use. It was both easy to setup and easy to connect to my other tools. Cons Compared to other tools in the space, the only I would want is mobile app integration. Switched from [Userback](https://www.capterra.com/p/172431/Userback/) The cost Review Source Response from Ybug October 20, 2023 Hey Garwin, Thank you for your review! We appreciate your suggestion about mobile app integration and will consider it for future improvements. If you ever need assistance or have more feedback, feel free to reach out. Thanks for choosing Ybug! Radim Zuz M. Grafik, Video editor, Newsletter campaign executive Internet Used the software for: 6-12 months ### "Essential Visual Feedback tool for any webdesigners and developers" August 6, 2018 5.0 yBug saves me a lot of work hours on daily bases. It is clear and simple to use and I didn't need to look for any other tool once I've found it. Pros yBug is really useful tool with great integrations I mostly use the one for Asana and Trello. yBug reports are easily readable with clear call message for users and with all the necessary information for me to solve any issue they might be reporting. I have to praise the tech support that responded to my feature request within few hours! Cons No cons really. I really enjoy this tool Review Source JD Jacob D. Director of Operations Marketing and Advertising Used the software for: I used a free trial ### "Ybug for Ongoing Data Clean Up and Bug Fixing" July 22, 2024 4.0 Positive. Can't complain about anything so far. Pros I like Ybug because we house a database that is continually growing but some incorrect data can find its way into the database and we want our users to be able to report it or any bugs they experience. Cons I think it's a little basic. Not sure if it's totally clear how it's meant to be used from the perspective of someone who never used it before. If you're tech savvy and used to using screen shots a lot then it's intuitive though. Review Source Response from Ybug August 2, 2024 Hello Jacob, Thanks a lot for your great review! :-) Anyway, if you have any thoughts on how Ybug works or how it could be improved, I'm all ears... We're always trying to improve the product, so any feedback would help us find the right direction… Cheers, Radim | Ybug VP Victor P. Technical Founder Publishing Used the software for: I used a free trial ### "Ybug is a very good tool for reporting bugs." August 13, 2024 5.0 I installed it quickly but it didn't work. I soon found that I need to reconfigure CSP (content security policity). After a few tries it works, hurrah. It is very easy, by default, it shows a widget at the bottom of browser window. The only downside is that I rely on a third party for providing JavaScript for my page, what is insecure in theory. Would Ybug implement secure library on ICP blockchain? Pros Ybug is a really easy to install (just put HTML code in my index.html) to allow users to report bugs in my software. It even allows custom drawing in screenshots. Cons I is easy to install. It fully support screenshots. Review Source Response from Ybug August 22, 2024 Hi Victor, Thanks for your review! And thanks for the feature request, we'll analyse if/how we can work with ICP blockchain. Cheers, Radim H. / Ybug DV Darius V. Developer Information Technology and Services Used the software for: Less than 6 months ### "Great product" June 11, 2024 5.0 Pros Loved the quick integration. Flexible customization. Cons I liked everything. No negatives were noted. Review Source Response from Ybug June 17, 2024 Hi Darius, thanks for your review! If you have any ideas or suggestions later on, please don't hesitate to contact us, we're all ears 🙂! Cheers, Radim TV Teddy V. CTO Human Resources Used the software for: 6-12 months ### "Easy to setup, easy to use" May 22, 2023 5.0 One central tool to get bug reports from non tech users, with a lot of information that help the dev team to understand the problem (url, screenshot, etc) Pros The Chrome widget is very powerful. Internal users just have to install it, and they can immediately report bug or else. Cons I would prefer a different pricing system. I would love to be let lambda users create bug report for free, and paying members only for dev team members Reason for choosing Ybug The screenshot and the Chrome app were the deal makers. Review Source Response from Ybug October 20, 2023 Hey Teddy, Thank you for sharing your experience with Ybug! We appreciate your feedback on our pricing system. Just a quick note: While the Chrome extension can only be used by Ybug members, unlimited number of reporters can use the Feedback Widget to report bugs (for free). Anyway, we're glad you find Ybug easy to use and valuable for your bug reporting needs. If you have more insights or questions about pricing, feel free to reach out. Thanks for choosing Ybug! Radim AP Artur P. Project Manager Design Used the software for: 1-2 years ### "Easy to use and integrates nicely with our PM tools" August 12, 2020 5.0 Pros There are 3 main features that I like the most: 1. Unlike other feedback software that we used before, Ybug is easier to launch for each project. It typically takes 2-3 minutes to add a project to Ybug and start sending feedback. 2. It has a nice Chrome extension, which allows to capture screenshots on any website and tag to any project that we are currently working on. 3. Ybug integrates nicely with Teamwork (our PM tool), so each feedback that is submitted on the development websites - is automatically created as a task for our development team. Cons Sometimes screenshots are not enough - and we need to use video and audio for feedback. It would be great if Ybug introduced an option to record a video inside their feedback widget. Otherwise, we resort to Loom. Reason for choosing Ybug Primarily because it was easy to use. Price was also a factor. Review Source Response from Ybug August 27, 2020 Hello Artur, thank you for your awesome review! It is a great idea to include a video recording feature... We'll definitely add it to our roadmap. Cheers, Radim H. / Ybug JB Justin B. Webmaster Higher Education Used the software for: Less than 6 months ### "Ybug has help with reviewing new website content" July 16, 2020 5.0 Before Ybug we had to have people give a list of responses in a word processors and have them explain what the issues are and then figure it out on our own to figure out if they were on a mobile device or what browser they were using to fix the issues they were seeing. Now Ybug gives us all the information and notes all within a list to track what is done, and what still needs review. Pros Ybug just takes 3 steps to submit feedback so it made it easy for people who are afraid of technology. Because it takes a screen shot of exactly how the page looks to them makes it easy to know what they are seeing on the users end to know what to fix or move around. Other people who can do this cost way more than this product. Cons I wish there could be a multiple feed back option for the same area so that I didn't have to get several emails for the same area of review. Reason for choosing Ybug Cheapest option but provided the essential tools we needed for reviewing content. Review Source Response from Ybug July 24, 2020 Hi Justin, thank you for your great review! We are happy that Ybug made you happy :-) Regarding the multiple feedback option - something like that is already on the roadmap, so please stay tuned! :-) Cheers, Radim Douglas W. President Computer Software Used the software for: Less than 6 months ### "Best Visual Feedback Tool" July 31, 2018 5.0 User Acceptance Testing feedback. Pros yBug provide simple visual feedback on web-based projects. The functionality is straightforward and very easy to use. Task management is minimal but includes extensive options to integrate feedback directly into popular project management systems. Also, we had a few questions. yBug support was very quick to respond with helpful advice. Cons No cons. Suggestions for the future would be to have the ability to change the popup title from "Feedback" to a custom text. Review Source YC Yasin C. BA Information Technology and Services Used the software for: Less than 6 months ### "Fair Deal" December 12, 2022 4.0 Pros We decided to use Ybug.io to create tickets for internal purpose on bugs etc. It's as easy as installing an extension. Creating tickets to Jira is automatically done and taking snapshots, adding comments and putting drawings are quite handy. Cons It is still an improving product, therefore, most part of it is still developing but heads up to the team, they do quite a work obviously! Review Source BK Benjamin K. Project Manager Wholesale Used the software for: Less than 6 months ### "Easy to use Bug and user feedback plugin" March 1, 2023 5.0 I looked around for a while before I found Ybug and it was worth searching for it. It is way better as other tools I had considered first. Pros I really liked how easy it was to deploy the software/plugin on my Wordpress website. The feature that users can take screenshots and ad markups is priceless. It really speeds up the troubleshooting process. Cons I have not come across anything yet that would be an issue to me. Reason for choosing Ybug Because of the screenshot feature and how easy the back end was to navigate. Review Source JT John T. Developer Gambling & Casinos Used the software for: Less than 6 months ### "Best feedback tool" April 17, 2019 5.0 We're developing a new product and need feedback from testers. This tool has made it super easy for them to give feedback that makes sense. It saves a ton of going back and forth to clarify what the issue actually was. Pros I've tried several feedback widgets, and Ybug was the most accurate in reproducing what the user is seeing on the screen. For the few minor issues that I did see, The support team was always very quick to respond and fix the issues. The integrations work flawlessly. Cons There isn't much, but if I had to nitpick, it's the lack of ability to select arbitrary areas on the screen. Ybug currently only lets users choose an element on the screen. Apparently, this ability is on the roadmap. Review Source HD Hervé D. Co-founder Computer Networking Used the software for: Less than 6 months ### "Great and fair-priced tool!" May 14, 2020 5.0 We’re now using Ybug for a few weeks, and everything is perfect! We were looking for a tool quick to integrate and that just creates issues to our GitLab, for an affordable price. The pricing is fair and we’re earning time/money using Ybug, so that’s perfect. Options provided with the plugin are a real plus, such as the ability to add custom fields. Issues are filled with everything we need (browser, sizes, OS, etc.). We found the tool via a Google search, and tested several providers; this one was better because: - it works (looks natural but some do not), - the pricing is fair, - it does integrate with GitLab. Pros Easy to integrate, customizable, fair pricing. Cons Everything was smooth, no additional point to notice for our standard use. Review Source YC Yannick C. PM Design Used the software for: Less than 6 months ### "Perfect tool, giving us a way to provide better and faster support to our clients" October 31, 2019 4.0 Perfect tool, giving us a way to provide better and faster support to our clients. Integrations make it easy to adapt the tool in our standard processes. We wholeheartedly recommend this tool to anyone who appreciates optimisations! 🤩 Besides, \[SENSITIVE CONTENT HIDDEN\] offers awesome support! 🚀 Pros \- Provide better and faster support to clients - Provide a better and faster way to report bugs to developers - Easily integrate the tool with several major Project Management tools - It automatically takes a screenshot of the users' browser with additional browser info Cons \- The UI and UX of the product could be better Review Source OJ Ossama J. Co-Founder Computer Games Used the software for: Less than 6 months ### "Ybug used on web game OvO" February 17, 2021 5.0 I use it to let players report issues, bugs and feedbacks to us. This is great because since we implemented it, we've had a steady stream of user feedback. The bad thing is that on mobile, the widget takes a LOT of screen real estate, and we receive a lot of spammy feedbacks (users posting insults, random series of letters, or posting the same feedback multiple times in a row) Pros The ease of use, of implementation, and the free trial Cons The lack of CSS customisation of the Ybug widget, and the lack of moderation tools Reason for choosing Ybug It seemed to be the best option that also had a way for external people to report issues. Everything else had to be manually entered by us. Review Source Response from Ybug February 19, 2021 Hello Ossama, thank you for your awesome review! We are sorry you received spammy feedbacks, we'll add it into our backlog and try to find a solution. Thank you for using Ybug! Cheers, Radim NV Nicolas V. Cloud and Infrastructure Manager Insurance Used the software for: Less than 6 months ### "Awesome bug reporting tool!" May 25, 2022 5.0 Pros Ease of use Pricing Flexibility of the team New features Integrations Cons Lack of automated feedback to bug reporters Review Source RK Robert K. Software engineer Computer Software Used the software for: Less than 6 months ### "One of the best visual reporting tools on the market" October 3, 2019 5.0 Pros Ybug is a great add-on that enhances and speeds up the company's QA process. Our clients usually had to write down all project tasks/issues and describe each one. With Ybug, such issues are past! Each ticket provides a lot of user/browser information that allows our team to solve the reported issues more efficiently. The Ybug support team is amazing - they fulfilled our wishes and added a self-hosted GitLab integration in no time! Cons There are no cons with Ybug at this point. Everything we have suggested was added as a feature that makes Ybug the best visual reporting tool on the market. Review Source Similar Products Featured