# EROAD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EROAD the right Trucking solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176956/EROAD/reviews --- EROAD 4.4 (106) [View alternatives](https://www.capterra.com/p/176956/EROAD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EROAD Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews RG Robert G SafetyTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Great for logs and weight mile taxes“ January 20, 2023 JC Jerry C Safety DirectorTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “It takes days to weeks to reach a support agent after the frustrating task of calling and listening to their hold music for hours on end. “ October 20, 2023 SR Stephanie R DOT Compliance MgrTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: More than 2 years. “I like the way it integrated with ODOT tax reporting and WMT/RUAF filing“ August 19, 2020 TP Tim P Vice PresidentTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “All we're asking for is to make sure we're not getting charged when the contract is done, and THEY WON'T ANSWER! “ April 5, 2024 RG Rick G Safety DirectorUtilities, 201 - 500 employeesUsed the software for: More than 2 years. “This alone was a huge boost to our operation and an overall cost savings. “ August 24, 2020 wc wendy c directorTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “its a good function but like everything else its getting expensive“ February 18, 2024 AG Anthony G Operations SupervisorTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: 1-2 years. “I enjoy the response time of the customer service team.“ August 24, 2020 MR Marc R PMConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes the mobile app is difficult to use mainly due to the size of the screen on my phone.“ August 14, 2020 ## Showing most helpful reviews Showing 1-25 of 106 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicklos D. Training Manager Construction Used the software for: 1-2 years ### "Only product to consider " December 3, 2019 5.0 Overall experience was great. I really enjoyed working with the sales team, and Soona their consultant. Pros As an experienced business systems analyst I put several ELD products under the microscope to not only address our compliance needs but also business challenges. The ELD mandate was a nightmare for our company because we are not truckers. We drill water wells and operate 24/7. Their consultation and Customer Service was top notch. In a sea of fly-by-night companies attempting to capitalize on this new government regulation, E-Road stands out because of their many years of experience with fleet tracking in management software. Cons Needs a non-regulated driving mode added Reason for choosing EROAD Only one to consider Switched from [J. J. Keller Leave Manager](https://www.capterra.com/p/191400/J-J-Keller-FMLA-Manager/) JJ Keller was hey nightmare. There are software was very outdated and unintuitive. Many broken promises Review Source Response from EROAD December 6, 2019 We're happy our fleet management solution helped you meet your business objectives and banished the HOS compliance nightmares. We enjoy working with you, too, Nicklos! - Your EROAD Team AH Aaron H. DOT Compliance Officer/Fleet Manager Oil & Energy Used the software for: 2+ years ### "Unparalleled in all ways! " December 9, 2019 5.0 Pros I in house Demo’ed 13 companies when going on our search for a new ELD system. From the largest companies to the earliest start ups. Everyone got a fair shake. I used each companies software and telemetry systems and began a 3 month research project. Long story short it literally only came down to Eroads. The user interface was simplistic with the most applicability. The software was beyond anything any other company provided. Turning my IFTA nightmare into an IFTA dream now a days. The self generated reports have moved our company leaps and bounds with versatile fuel management reporti Nd, geofencing, Driver Safety, etc and that’s only three of the over 20 reports available. They even custom designed a software package for our light duty trucks and assets like skid steers and heavy equipment trailers and generators. I’ve met personally with their Director of Compliance, Soona Lee. Software designers from New Zealand. Sales associates. Customer Success representatives. They go all out even for the smaller accounts. As I said before..... they are unparalleled. Cons The only thing I could possible say I like the least is that a lot of the reporting factors are in 24 hour clocks versus the standard 12 hour clock we are used to. Lol. Very simple to overcome however. Reason for choosing EROAD First and foremost The people. I received more face to face meetings than all other demos combined when meeting with Eroads. Secondly as I stated above, the User Interface and Software program was beyond anything I had seen up to that point. It was like a light switch being turned on. Add that to cost effectiveness and ability to custom design our devices and it makes Eroads the clear winner. Switched from [USFleetTracking](https://www.capterra.com/p/74368/USFleetTracking/) Eroads had everything they didn’t. Including a certified ELD version. Review Source Response from EROAD December 11, 2019 Wow, thanks for the great review, Aaron! We're delighted that you're so happy with your EROAD solution. - Your EROAD Team TP Tim P. Vice President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Communication is HORRENDOUS!" April 5, 2024 3.0 The units are okay. They blank out and reset going down the road after a couple of years of use. It's incredibly annoying at 2am in the morning and it's flashing bright lights in your face. The main issue with the company is the communication about their products and contract. Once you're signed, the care disappears and they will not respond or help in any way! Pros Easy to sign on, install and train drivers to use. Permanently mounted to the dash, but small in size. Cons Communication from Eroad is beyond horrible. Like any company, we have turnover in management for various reasons. I've left many, many voicemails and sent multiple emails, only to hear nothing back. Added new trucks and needed more units. Months went by and zero responses. Finally reached someone on the phone after multiple tries again, and they gave the email and phone number for the Director Indirect Sales. He was floored that we got his phone number, said he'd look into it and simply ignores everything now. When we asked to cancel our contract after multiple years of putting up with them, they won't let you out of the contract. We've asked where to send the units and we'll just pay out the rest of the contract, and can't get a response. All we're asking for is to make sure we're not getting charged when the contract is done, and THEY WON'T ANSWER! DO NOT DEAL WITH THIS COMPANY IF YOU VALUE YOUR TIME AND MONEY! Reason for choosing EROAD Their sales pitch was impressive. The cost for smaller fleets was reasonable during a time when the trucking industry was forced to move to Elogs. Review Source AG Adam G. Director of Safety Transportation/Trucking/Railroad Used the software for: 2+ years ### "The best there is, the best there was, and the best there ever will be." December 4, 2019 5.0 I've watched many fleets struggle with ELD implementation. EROAD was smooth and easy. I can teach a driver the ELD functionality in 5-10 minutes. Pros I will keep this short and simple. EROAD is by far the best ELD/Tax/GPS fleet management solution out there. I trialed the top 12 providers over a period of 6 months. Not a single product was nearly as simple, efficient, and reliable as EROADs. Save yourself the headache. Go EROAD. Cons There is nothing I dislike about EROAD's product or EROAD's team. Alternatives considered [Gorilla Dash](https://www.capterra.com/p/181264/Gorilla-Dash/)[BigRoad](https://www.capterra.com/p/147689/BigRoad/)[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/)[Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing EROAD Hard wired. Touch screen. Easy to learn. Easy installation. Excellent customer service and support. EROAD is EXTREMELY involved with the truck industry. Nearly every event I attend has 1-3 members from EROAD present. They are also avid sponsors of many state trucking association events. This shows that they care. I haven't seen a single other fleet management/ELD provider as supportive as EROAD. I think I deserve an award for choosing EROAD. Switched from [Zonar](https://www.capterra.com/p/126605/Ground-Traffic-Control/) Far superior product and customer service. Review Source Response from EROAD December 7, 2019 Thanks for the awesome review, Adam. It made our day! - Your EROAD Team VS VIVIAN S. CFO Transportation/Trucking/Railroad Used the software for: 2+ years ### "EROAD... " December 9, 2019 5.0 Pros I love the support that comes with this software. All questions are answered in a VERY timely manner. The information provided is immense and able to be customized to fit specific business needs. Cons The cost can become overwhelming; however, when time savings and sheer volume of information provided is a factor cost becomes well worth the price. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing EROAD The information provided by EROAD enables staff to use just what is needed. The compatibility with state reporting is fantastic!! Review Source Response from EROAD December 11, 2019 Thanks for spreading the word about the ROI EROAD provides, Vivian!. - Your EROAD Team CF Chris F. Fleet Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good Cellular Coverage" December 3, 2019 4.0 Overall, I am pretty satisfied. I will be attempting to export data from Eroad into my fleet management system soon and that will tell the tale... Pros The cellular coverage of this product is very good. We work in some very remote locations and have service almost always. Cons Custom reports have to be approved through New Zealand and aren't very easy to get. I also had to explain my need multiple times before customer support would understand and just do it for me. Reason for choosing EROAD Cellular coverage Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) The other system had too little coverage, it stayed off line much more than we could accept. Review Source Response from EROAD December 7, 2019 Thanks for the review, Chris. Please reach out to EROAD Customer Success if you have any questions about exporting the data.We're here to help. - Your EROAD Team RM RJ M. Safety and Maintenance Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "EROAD did what it had to do for us at the time" December 18, 2025 4.0 Pros EROAD helped us keep track of driver Hours of Service and monitor their locations for tracking and route planning. Cons It didn't have as many extra features at the time and for the price we got we switched over to another provider. Review Source NV Nick V. Safety and Maintenance Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "EROAD did well for us at the time" December 11, 2025 4.0 Pros Helped us keep track of ELOGS for our drivers and ensuring compliance with Hours of Service and routes. Cons At the time did not offer a full suite of safety and maintenance suites that the competition did so we switched. Review Source KM Keith M. Safety Director/HR Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "EROAD Elog - Intial Review 4 months in after installation" May 17, 2019 5.0 From the initial conversations with my salesperson to the 30-day trial period (Trunk Stock) to their detailed on-boarding schedule and commitment to ensure that we get off to a good start, to the excellent training materials, videos and documentation this has been a wonderful experience and transition to a great telematics company who is organized, great design (and ruggedized), cares about their customers vs. our old company where there product rarely worked, frustrated drivers and never returned calls and gave you the run around. Take heed telematics companies, EROAD got it right and deserves to have a higher market share. Highly recommend- you wont be dissapointed! They even gave me names and numbers of Safety Directors/Cpmpanies already on board and they confirmed for us our decision and had nothing to say but great things, which proved out to be true! Pros 1\. Elog- So easy to train drivers, very simplistic, logical and easy to use interface. My least tech savvy drivers picked it up no problem and rarely have any user issues or questions. I can even train Temp Drivers in under 5 minutes and they grasp it and execute per the Eroad instructions (which are great!) 2. Admin -Depot: This tool is so valuable for Safety and Dispatch. Both Elog and Depot software are very well designed and you can tell it was thoroughly tested. Both are always on and no down time. The standard reports are great and I use them for IFTA taxes, supplying dispatch with HOS statistics and to ownership for various trends and driver analysis. The map is great and we use it also with Google to provide real time estimates for time to a delivery location with customers. The detailed activity report is also great for looking at routes, stops and other metrics Cons No major complaints. I am working with my designated EROAD tech rep when I come across a report that would be of use (i.e. warnings when drivers are approaching an HOS violation) or a value that i would like in some reports (i.e. ability to do a certain date range vs. daily, weekly, monthly or quarterly). Eroad always responds to my emails, phone calls and takes my suggestions seriously and even reports back to me what there future plans are and where my request was sent to and it's status. Well done! Great company producing great products and software! Blows away our last telematics company that we had! Review Source Response from EROAD May 21, 2019 Thanks for your terrific review, Keith! It made our day to know we got it right. We count ourselves lucky to provide great service to awesome customers like you. - Your EROAD Team MS Mary S. Controller Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Customer Service" May 13, 2019 5.0 Install was painless, If you do not need the navigate to function this is the software to use. Pros ELD works great. We moved from Reveal/Fleetmtics and have been very happy with the ease of use. Very good customer service, one five minute call gets you what ever you need. Cons We use Geofencing with Reveal Fleetmatics. I would love for Eroad to use Google maps, and have a navigate to feature. We would ditch Reveal asap if Eroad would offer this option. Currently I am using 2 systems since I can't get what I need from one or the other. Review Source Response from EROAD May 22, 2019 Thank you for your review, Mary. Your EROAD system has unlimited Geofencing available. You can find more info about Geofencing in our resource library at https://www.eroad.com/resource/the-art-of-geofencing/. We are always looking for ways to improve our product and appreciate the feedback on a navigate to function. Your suggestion has been forwarded to EROAD Customer Success. - Your EROAD Team CC Chris C. Regional Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Best product we've tested and used" December 12, 2019 5.0 My company has been on the "E-Log" system for 4 years now in one platform or another, and tested and signed on to various different companies in those 4 years. ERoad was recommended to us by our DOT Compliance Company, and we couldn't be happier. Ease of use for the driver, and prompt support when an issue arises make for a painless DOT Compliance. Pros The ease of use for the driver Great support team Cons The clearing of erroneous violations is time consuming, and requires drivers participation to complete the resolution. I believe this is mandated by the DOT, so not sure if that can be changed. Review Source Response from EROAD December 13, 2019 You are absolutely right that it's part of the mandate that edits to the logs require acceptance by the driver, Chris. You can learn more about that on the FMCSA's ELD FAQ page: https://eld.fmcsa.dot.gov/FAQ. Or check out some the videos on our Helpsite about the topic. Thanks for the review! - Your EROAD Team CF Charles F. Transportation Mgr Dairy Used the software for: 2+ years ### "EROAD customer" December 3, 2019 5.0 Pros This is the 3rd software company I have used at UDP. EROAD is by far the easiest to use and the most useful one I have used. The customer support is second to none. Our ROI with idle savings and the ability to track driving habits and insure our drivers are operating safely is well worth the money. Our drivers like the score card so they can see their score and it creates competition among our drivers. Very good and useful tool all the way around. The E-DVIR are greatly simplified the process also. Cons I have not had a negative experience with the software yet. Review Source Response from EROAD December 6, 2019 And it's our goal to keep it that way, Charles! Thanks for your review. - Your EROAD Team AS ANDREA S. MANAGER Transportation/Trucking/Railroad Used the software for: 1-2 years ### "MW SUTTON LLC" August 14, 2018 3.0 WE HAVE A FEW THINGS BUT MOST OF ALL THE ONLY PROBLEMS WE HAVE HAD HAS BEEN WITH BILLING/ INVOICING. IT IS VERY ERRATIC AND IT DOES NOT BREAK DOWN CHARGES THOROUGHLY IT IS A PROBLEM. i HAVE SENT MY CONCERNS MULTIPLE TIME TO EROAD ACCOUNTING. Pros EASY TO USE AND HAS HELPED WITH EFFICIENCY ADMINISTRATIVELY. CUSTOMER SERVICE HAS BEEN EXTRAORDINARY AND I USE THE HELP WINDOW FOR THE LIVE CHAT ALL THE TIME. Cons USES ALOT OF DATA FROM OUR PHONES AND TABLETS REMOTELY. ALSO WE NEED TO BE ABLE TO MAKE LONGER REMARKS ON THE DRIVER LOGS. ALSO I WOULD LIKE THE LOG TOTALS TO SHOW FOR A RUNNING WEEK ON EACH DAY LIKE KEEP TRUCKING DOES. I COULD SHOW SOME ONE IF THEY WOULD LIKE TO CONTACT ME. FOR PAYROLL AND TIME CARDS IT WOULD HELP. Review Source Response from EROAD August 21, 2018 Thank you for your review, Andrea. We are in the process of improving the invoices to include additional information to tie back to Depot for easier reconciliation. We are consistently working to improve our customer experience, but we couldn't do it without your help. Your feedback is appreciated - Your EROAD Team LM Lyndi M. Fleet Administrator Building Materials Used the software for: 2+ years ### "EROAD Review" December 4, 2019 4.0 Fuel Reports, Pros It is great for tracking the units, and for report keeping Cons The messaging system is not the best, you do not know who is sending you messages just the truck number it is sent from. The EROAD unit it the truck is not very user friendly for writing up defects and communicating back and forth. There are many steps and it is difficult for the drivers to locate the accurate information. Review Source Response from EROAD December 7, 2019 Thank you for the review, Lyndi. Please feel free to use the Driver Resources available on our Helpsite, as well as our website. - Your EROAD Team MC Mike C. Director of Safety Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Best Eas of Use" December 4, 2019 5.0 Pros This system is the best that i have used since ELD have been on the market. EROAD has been superior from the sales to customer service. Any issues that may arrive I recieve a prompt response from my account manager. In the event my account manager is out, there is not a problem with contacting upper management for assistance. Cons I wish that the company can allow the end user to create our own reports instead of using cookie cutter report. Reason for choosing EROAD We did not have to purchase extra equipment. Review Source Response from EROAD December 6, 2019 We're happy to hear that you've had such a positive experience. Thanks so much for your review and feedback. - Your EROAD Team KF Kimberly F. Office Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Eroad Review" December 10, 2019 4.0 Overall, I am pleased with EROAD and will continue to use this product. Pros I like that I can track a driver, real time. I can see the speed that they are driving, direction, etc.. This is a local company here in Oregon and I definitely support that! Cons Some areas are not so user friendly. In some instances, I need to back track a driver and am not able to do so by clicking on that specific driver. Review Source Response from EROAD December 12, 2019 We're happy to know you're pleased with us, Kimberly. Thanks for the review! - Your EROAD Team SR Stephanie R. DOT Compliance Mgr Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great for Oregon based companies" August 19, 2020 4.0 Pros I like the way it integrated with ODOT tax reporting and WMT/RUAF filing Cons It doesn't support multiple Oregon accounts Reason for choosing EROAD I liked the Oregon tax reporting feature that no one had. Unfortunately it's useless to me now that we have multiple OR accounts in one depot Review Source Response from EROAD August 28, 2020 We appreciate your feedback, Stephanie, and are sorry you've had a frustrating experience. EROAD Customer Success will reach out to you to discuss options. - Your EROAD Team mS matt S. dispatcher Transportation/Trucking/Railroad Used the software for: 1-2 years ### "could be bett" December 4, 2019 3.0 Pros I like how easy it is to track a truck to find it quick Cons I feel this program isn't as user friendly as it could be. I think one thing that would make it way better is if I could click on a truck and have something to click to see the logs of the person that is logged into the truck. way to many clicks that could be eliminated by adding that feature and I feel would help any dispatcher using it. Review Source Response from EROAD December 6, 2019 Thanks for the feedback, Matt. We're always looking for ways to make our product better, so will have your Customer Success Rep. reach out to you regarding your request. - Your EROAD Team ED Eric D. Safety and compliance director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Not worth the money" August 20, 2020 2.0 Our company is looking for a replacement company Pros The GPS appears to work as it should. Cons Inability to contact support or a person directly, the length of required contract and cost of the service with the contact, to many features making the system complicated and making adjustment to logs is difficult to use for users and administration. Reason for choosing EROAD This product was purchase prior to my start date. Review Source Response from EROAD August 28, 2020 Thank you for your feedback, Eric. We're sorry to hear your experience has been less than ideal. EROAD Customer Success will reach out to you to address your concerns. - Your EROAD Team SB Stuart B. Director of Logistics & Distribution Food & Beverages Used the software for: 6-12 months ### "Great features at a great price" May 14, 2019 5.0 Pros This is far superior to most products on the market, especially compared to the "self serve" driver apps and "no monthly fee" gimmicks out there. We consider this a one stop shop for not only compliance but for driver management and planning. Cons The only complaint I have is that the portal will kick a user out after a duration of time due to inactivity. Review Source Response from EROAD June 20, 2019 Thanks for your feedback, Stuart. We're happy to hear our system is working so well for you. The security of your data is one of our primary concerns, so the timed automatic logout helps to reduce the chance that your account will be used by someone else should you walk away from your computer while logged in. - Your EROAD Team JB Jared B. Dispatch Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Much more than just elogs" May 17, 2019 4.0 Overall experience from has been great with the exception of a few billing problems that were not resolved in a timely manner. Pros Website is very easy to navigate. There are many useful reporting tools within the system. The units themselves in the trucks are quick and easy to use. Cons It's not huge but I've seen a variance in our miles comparison between actual hub and what the system reads. Review Source Response from EROAD May 21, 2019 Thank you for your review, Jared. We apologize for the exception to your great experience with us. For the fastest response time, you can always call 1-855-503-7632 and choose option 4 to talk to Billing directly. Thank you for being an EROAD customer. - Your EROAD Team AA Adrian A. Transportation Manager Construction Used the software for: 1-2 years ### "Very pleased with E-Road" December 9, 2019 4.0 My overall experience with E-Road has been a good one. Pros What i like about this software is how easy it is to use and navigate through the software. Cons Not really much to dis like. you guys have put together a nice program! Reason for choosing EROAD We decided to switch over because E-Road was by far a better product! Review Source Response from EROAD December 11, 2019 Thanks for the review Adrian! We're glad it's been such a good experience. - Your EROAD Team DH Delvin H. VP Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Product" May 21, 2019 5.0 Np problems we had Verizon and had nothing but problems, with Eroad all the problems went away. Great \[eo\[le to work with. Pros it is driver friendly no lost contections Cons We need more reports to view on issue of driver hours recap Review Source Response from EROAD May 22, 2019 Thanks for the review, Delvin. We're glad to hear EROAD was the solution to your fleet management problems. We agree: our people are great to work with. Thank you for helping spread the word and being an EROAD customer. - Your EROAD Team MP Mathew P. Safety, Eroad & Logistics Assistant Transportation/Trucking/Railroad Used the software for: 2+ years ### "User Friendly" August 14, 2018 4.0 Eroad has been great. Susan and Heather are appreciated more than they know! Pros The thing I liked most about this software was switching over from PeopleNet and getting all the positive feedback from our drivers. They love Eroad. It's user friendly and self explanatory. Cons Install Wizard after installing Ehubo in Volvo's Review Source Response from EROAD August 21, 2018 Thank you, Mathew! We appreciate Susan, Heather, and all your happy drivers, too! :) - Your EROAD Team KM Kelly M. Safety Director Hospitality Used the software for: Less than 6 months ### "Easy to use, Misled by the salesman" May 15, 2019 4.0 Pros This is easy to use and for the most part there has been no complaining by the drivers where as the previous company we used it was constant complaints! Cons I don't like how you can't edit yard move and personal convence. My guy got stuck on yard move for an entire weekend and I couldn't put him off duty. The salesman made a lot of promises that weren't true and didn't hold up their end of the deal Review Source Response from EROAD May 16, 2019 Thank you for your feedback, Kelly. We're sad to hear that your experience has been less than ideal. The ELD Mandate regulations prevent a driver operating under driving statuses (including special driving categories like Yard Move or Personal Conveyance) from making edits. The driver or carrier can use annotations to record the correct time spent in either of these statuses. EROAD Customer Success will be reaching out to you to discuss further. Again, we apologize for the confusion and appreciate you being an EROAD customer. - Your EROAD Team Similar Products Featured