# Document360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Document360 the right Knowledge Management solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177031/Document360/reviews --- Document360 4.7 (290) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Document360 Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews MS MOHAMED S Data AnalystApparel & Fashion, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs).“ December 11, 2025 MS MOHAMED S Data AnalystApparel & Fashion, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the go.“ December 11, 2025 AO Annika O Senior Content SpecialistComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “The tools provided by Document360, such as bulk management of articles and built-in AI tools, help us scale our operations and get rid of repetitive tasks.“ September 26, 2025 Brianne B Technical WriterInformation Services, 51 - 200 employeesUsed the software for: 6-12 months. “Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the front-end website, and unreliable or outdated content.“ May 2, 2024 NG Naman G Principal Product ManagerBroadcast Media, 501 - 1,000 employeesUsed the software for: 1-2 years. “It’s been a reliable knowledge management platform for scaling technical documentation, balancing ease of use with advanced collaboration features. While we’d like faster support responses and even deeper customization, the ROI has been clear in fewer support queries and smoother team workflows.“ August 28, 2025 LB Lorren B Product ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “Certain layouts don’t always carry over as expected, which means extra cleanup work. While not a dealbreaker, it can slow down the documentation process.“ August 26, 2025 SC Shaunna C Creative Comms and Knowledge Base AdminReal Estate, 10,001+ employeesUsed the software for: More than 2 years. “Page Creation & management, ease of use for non-HTML editors, flexibility & customization, pricing is fair, customer support was great, and simple UI/UX and search functionality that helped us drive adoption across our org.“ August 26, 2025 SB Sofi B Technical writerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout.“ August 26, 2025 ## Showing most helpful reviews Showing 1-25 of 290 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Katrina Q. Jr. Technical Writer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "The Best Knowledge Base Platform for Technical Writers" July 18, 2025 5.0 One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use as their go-to platform for content. Pros The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of . Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. Cons Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. Review Source KD Karen D. Technical Documentation Developer Information Technology and Services Used the software for: Less than 6 months ### "Happy to be a Document360 client!" August 26, 2025 5.0 Very smooth, easy to utilize, clean look! The onboarding process was very streamlined and. helped me to get familiar quickly. Pros The ease of everything! I write in WYSIWYG so this capability was essential. I love the way pretty much anything can be embedded right in the docs, along with creation of tables that are far from simple. The auto-generated Table of Contents lets me skip that menial step. I have reached out to customer support a couple of times in the early days, and they were always very helpful and quick to respond. Cons So far the only down side I have seen is that the tables do not have a freeze header function to stay while scrolling. Alternatives considered [GitBook](https://www.capterra.com/p/197183/GitBook/)[Scribe](https://www.capterra.com/p/252555/Scribe/)[ProProfs Knowledge Base](https://www.capterra.com/p/138631/ProProfs-Knowledge-Base/) Reason for choosing Document360 We chose because of the supererior capabilities that we required, and the professional look. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk was very limited in it's capabilities compared to what our company needed. (I may have the wrong version selected, as it was already there when I started my position with the company.) Review Source SB Sofi B. Technical writer Information Technology and Services Used the software for: Less than 6 months ### "Collaboration for improvements would be a great +" August 26, 2025 3.0 I think that we can collaborate better on implementing new features. I am pretty open to giving feedback and it was part of my previous company role when we integrated a brand new platform. They were much more responsive in terms of receiving and implementing feedback. Pros It is easy to learn, and it is more or less easy to use. We use our custom css, which is handy and corporate-friendly. Cons it is not very intuitive. There are commands that can be improved such as the calloput which is something I use in every of my articles. I expect that when I have a text say Note: dummy text, then I place /callout in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted. I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout. Absolute waste of time. I have around 10 callouts per article. Review Source AU Allan U. Associate Product Manager Marketing and Advertising Used the software for: 6-12 months ### "Feature-rich and user friendly. But API docs need improvement." October 21, 2025 4.0 Easy to use and feature rich tool! Speeds up the process for managing documentation and provides a clean and pretty result. Though managing API docs is a struggle sometimes depending on the process you have determined. Pros Doc360 makes it easy to edit, manage and update documentation! It is very competent and have many features that compete with tools such as Confluence. Cons API Documentation management could face some real upgrades. I left a couple of feature suggestions related to that, especially related to swagger file processes. Switched from [Awin](https://www.capterra.com/p/201673/Awin/) Hard and costly to manage the internal tool. Doc360 offered a great alternative. Review Source VR Verified Reviewer Documentation Manager E-Learning Used the software for: Less than 6 months ### "Fast, User-Friendly, and Ideal for Teams" May 27, 2025 4.0 The most accessible and user-friendly documentation platform I’ve worked with, especially ideal for teams without a technical writing background. While it doesn’t offer the advanced structured authoring features that tools like Oxygen provide, it strikes an excellent balance for fast, collaborative publishing. Pros Outstanding customer support, quick and straightforward setup, clean and intuitive interface, and robust built-in analytics make it easy to manage and measure documentation performance. Cons Limited XML and advanced markdown support; less flexibility for customisation compared to Oxygen. Content reuse is possible but can be a bit clunky and less structured. Alternatives considered [Heretto](https://www.capterra.com/p/171108/easyDITA/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[Notion](https://www.capterra.com/p/186596/Notion/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Document360 Ease of use, value for money, Zendesk integration Review Source EK Eran K. Director Outsourcing/Offshoring Used the software for: 2+ years ### "Good Online Documentation Platform " August 28, 2025 5.0 We've helped deploy at a number of customers. The experience has been very positive - both from the perspective of setting up, and from the support we have received from the company. Pros The evolving platform means that it keeps up with market trends. Good Support, which makes it easy to implement. Listen to the users - so we get relevant updates. Cons There is not much not to like. There is a learning curve, but that would apply to any documentation platform. Alternatives considered [SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Reason for choosing Document360 Easier, more required features, better support Review Source HB Himani B. Technical Writer Information Technology and Services Used the software for: 6-12 months ### "New user to Document360" June 17, 2025 5.0 Overall, I have had a nice experience with . All the features are great, and hopefully, all the upcoming features will be great too. Pros It is user-friendly. The ease of content management, right from its creation to publishing, is one of the best features. Cons The API document content creation can be improved. The knowledge base is quite extensive with features but the API documentation part needs to level up still. Alternatives considered [Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Document360 Ease of use, pricing, extensive features for content creation Review Source KM Kimberly M. Quality Assurance Specialist Computer Software Used the software for: 1-2 years ### "Great publishing tool" September 2, 2025 5.0 It is very well written and user friendly. Makes publishing documents very easy to accomplish. Great product. Pros I love the easibilty of editing and publishing the documents. Easy to rearrange information in the program. Cons I don't really dislike anything about . I've never really had any issues or need to contact support. Switched from [Scribe](https://www.capterra.com/p/252555/Scribe/) Document 360 is easier and more flexible to use. Review Source AR Andre R. Head of Marketing Information Technology and Services Used the software for: 6-12 months ### "User-friendly documentation platform" May 2, 2025 5.0 Pros We have been using Document 360 for a year now and it has been a good solution for our documentation platform. What stands out most is the user-friendly interface, which makes it easy to create, organise and maintain articles. The interface is intuitive and the editor provides almost everything we need to produce well-structured content. I would like to highlight the well-structured onboarding process and customer support for the platform, which makes it very easy to implement and leaves no questions unanswered. Cons The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license. This feels a bit restrictive and could be more flexible for teams working exclusively in non-English languages. Alternatives considered [ReadMe](https://www.capterra.com/p/218577/ReadMe/) Reason for choosing Document360 scope of functionality and ease of use of Document 360 Review Source KW Karen W. Content Manager Airlines/Aviation Used the software for: 1-2 years ### "Overall excellent" May 6, 2025 5.0 Great induction and support from the 360 team. Easy as pie to implement. Pros SO easy to implement. Brilliant support. Cons searching. going back loses current search Alternatives considered [Contentful](https://www.capterra.com/p/134266/Contentful/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Document360 Met our more specific needs, pricing, ease of adoption Review Source TT Tory T. Physician Hospital & Health Care Used the software for: Less than 6 months ### "Loving Document 360" June 2, 2025 5.0 It has been exciting, as it offers so many options that before required a human input for. So, it is more efficient, highly effective, but still allows you to put your own touch and spin on things to allow your work to reflect you. Pros It has all of the resources you could want or need. It has features for bilingual processing for artwork, you can use structures within for articles or use free-style. The sky is the limit. Cons It does take some adjusting given all of the added features, after using Word for so many years for articles. It also takes repetitive clicking, just to orient yourself to where things are and where to go for what you need. It just requires some adjustment. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) My company was looking for a more all inclusive option. Review Source KN Kevin N. Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "Promising product" September 25, 2025 4.0 As a collaborator, I think overall, it's heading in the right direction but with just some minor caveats mentioned above. Pros Has all the necessary features for collaboration. The rendered layout for the docs and interaction with pictures seem to be pretty smooth. Cons Eddie AI wasn't able to properly answer some basic documentation questions regarding our content. Reviewing, assignment and publish process was not that intuitive. Switched from [Hugo](https://www.capterra.com/p/195893/Hugo/) Better process flow for collaborators. We used to have many parts in order to deploy docs. Review Source CI Clio I. Marketing Hospitality Used the software for: 6-12 months ### "Valuable knowledge base tool" May 23, 2025 5.0 no issues, we needed support a couple of times and they answered our queries in an efficient manner. Pros great functionality and organisational features for knowledge base, support is quick and able to provide training sessions Cons can be a little user unfriendly when setting up so training is required if you want to set up your portal correctly Switched from [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) it did not have all the functionality we required Review Source NT Nicholas T. Head of Marketing Security and Investigations Used the software for: 6-12 months ### "Document360 - Premier Documentation Tool" August 13, 2024 5.0 Excellent product and customer experience. This is the premier tool to help manage customer and internal documentation. The tool is rich in features and their support team is very responsive. Pros is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities. Its strengths lie in its ability to facilitate efficient documentation management and enhance team collaboration. Cons The only minor issue we had was that our CSRs were switched several times but this did not take away from the quality of the support we received from Document369. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Document360 This was a specialized product to help manage our IT documentation, knowledge bases, etc. Review Source SG Surya G. Product Information Technology and Services Used the software for: 1-2 years ### "Worth the Price for the Value It Delivers" August 1, 2025 5.0 has been a solid solution for our documentation needs. It was easy to onboard the team with a short learning curve. The text editor is flexible, and creating and managing pages is simple and efficient. The UI is clean, and the search works really well for end users. We’ve had very few issues, and support has been responsive when needed. While it’s not the cheapest tool, the value we get especially in time saved and reduced support tickets makes it well worth the cost. Pros It just works really well for what we need. Setting up our knowledge base was smooth, and the editor is super easy to use even for non-technical folks on the team. What I appreciate most is that it’s clearly built for documentation, not some generic tool trying to do everything. We’ve tried cheaper options before, but they ended up costing us more time and effort. With , we’re getting real value for price, that’s what matters. Cons Not much to complain about. It’s a focused tool some might miss the extras you get in all-in-one platforms, but that simplicity is actually what I like most about it. Review Source LB Lorren B. Product Manager Information Technology and Services Used the software for: 1-2 years ### "solid documentation platform" August 26, 2025 4.0 Overall, Doc360 is a reliable tool that provides great value, but improvements in formatting and customization would push it from “great” to “excellent.” Pros Doc360 is a solid documentation platform with a clean interface and powerful search capabilities that make it easy for teams to find and manage content. The collaboration features are intuitive, and the ability to version and categorize documents has been a big help in keeping our knowledge base organized. Cons That said, there are still some pain points. The formatting options can be inconsistent at times, especially when importing or editing longer documents. Certain layouts don’t always carry over as expected, which means extra cleanup work. While not a dealbreaker, it can slow down the documentation process. Review Source RM Rachel M. Customer Operations II Information Technology and Services Used the software for: 1-2 years ### "Work Process & Procedures" August 27, 2025 5.0 We use it to add new processes and procedures. The neat part is that its easy to access and the storage is awesome. Pros I love how easy it is to customize and add items and to search topics. It allows you to add titles and subtitles. Cons It's not as override friendly as I'd like. As new process occur, it would be nice for it to give the option to archive old processes and procedures and override and only display updated processes and procedures.It shows all instead, which can be confusing. Review Source RK Rivky K. Consultant Non-Profit Organization Management Used the software for: 1-2 years ### "Great software for software manual" September 1, 2025 5.0 I use it a lot and try to watch to webinars to keep myself informed, have been using it for a long time already Pros great way to let our clients know how our product works, site looks very professional, and clients like to use it Cons constantly updating the site, it is hard to stay on top of all the changes even though most changes are good. Review Source BS Britnie S. Operations manager Financial Services Used the software for: 2+ years ### "Visually appealing but time intensive to create pages with none-basic formatting " August 26, 2025 4.0 It takes so much time to get SOPS created, but I like the way everything looks once it is live. Direct integration into our software is also nice Pros I love the way the page formatting looks once everything is up and running. The integration with our software is nice as well. Cons The page formatting takes forever. Also, can't copy and paste the formatting from other software/ text. Review Source CD Christine D. Customer Success Manager Industrial Automation Used the software for: Less than 6 months ### "Doc360 is the way to go" July 29, 2025 5.0 It's been great, especially with the helpful webinars. So far, I have no issues and I'm excited to dive deeper into what Doc360 has to offer. Pros User Interface is easy to use, easy to navigate and intuitive! I like the templates they have and how professional it looks. Collaboration wise, it is excellent in which you can make comments and tag editors. Managing audience for content is also a helpful tool. Cons There's not much to say that I like the least about - for some, it may be that Doc360 is just very simple and not as intricate but that's what I like about it. Review Source VR Verified Reviewer Technical Director Computer Software Used the software for: 1-2 years ### "Highly Recommended for Document Management" September 22, 2024 5.0 Pros integrates well with our existing tools streamlining our workflows and enhancing productivity. The ability to customize the knowledge base to fit our brands and needs is a significant advantage.It offers wide range of features including version control and collaborative editing which enhance our documentation process. Cons I don't have any significant complaints it meets our needs well.I strongly recommend it to anyone searching for an excellent document-sharing tool. Review Source JC Jordan C. Education Coordinator Automotive Used the software for: 1-2 years ### "Intuitive and supportive" November 6, 2024 4.0 My overall experience with has been positive. The support has always been quick and top-notch. Though there may be issues occasionally, document 360 is always attentive to them and resolves them quickly. I enjoy using the editor and interface. The system is very intuitive for our readers and is one of our top priorities as an organization. Each of these things has created a positive experience. Pros I like the visual appeal of Document 360 and its intuitive admin platform. I was a first-time knowledge base manager and was able to hop in and learn the system easily. Cons The article editor can cause formatting issues from time to time. This can slow progress on articles or create design issues when it comes to an article's layout. Review Source DK Dennis K. Implementation Manager Information Technology and Services Used the software for: Less than 6 months ### "Bulk Editing Experience in Doc360" August 26, 2025 4.0 Responsible for performing bulk updates as part of a rebranding effort. Updated 100+ articles fonts, text, and otherwise. Pros Pretty seamless versioning, it works really well when changes are made pushing those into the Knowledge base seems to work well with very few issues. Cons Bulk editing, super repetitive, a lot of clicks to get into the edit window. Have to Open Article -> Open Advanced Editor, highlight all sections I want to change font, change font. No find and replace, have to Cntl+F the page and manually check for it. Review Source AK Adrian K. Operations Analyst Utilities Used the software for: 6-12 months ### "Flexible knowledge base with top-notch support" July 31, 2024 5.0 Pros I've been using for our internal knowledge base, which is privately accessed. It's been a great experience overall. The platform is flexible enough to meet our specific needs, and the support team has been fantastic. What I like best is how easy it is to use and their outstanding customer support. They've been incredibly proactive in helping us with configuration changes and design requests. I never had to follow up on anything we asked for - their tracking and follow-up are solid. The features are intuitive, and I especially appreciate how well it handles custom JavaScript. We use a lot of it, and Document360 accommodates it without any issues. If you're looking for a reliable, customizable knowledge base solution with great customer service, I'd definitely recommend giving Document360 a try. Cons Other than the price, I don't have any significant complaints. It's met our needs well. Review Source AD Andrea D. Head of Customer Success Computer Software Used the software for: 1-2 years ### "First Year with Doc360" June 28, 2024 4.0 It's been a successful first year with , we have setup a thorough knowledge base and have been able to work together as a team to quickly publish and update help articles. Nisath and his team have been responsive to our questions. Pros It is easy to create and publish articles. The site allows for several categories that are easy to navigate for our clients. It was easy to implement the tool. Our team has been using Doc360 for a year now and we have created an extensive help site that is useful to our users. It is easy for us to publish and update articles quickly when we release a new feature or need to update an exisiting help article. Cons We have had a little trouble with the commenting tool. I think some of this stems from navigating between their new editor and old editor and some of our comments disappearing, but we hope as our entire team migrates to the new editor this will be less of an issue. Switched from [Stonly](https://www.capterra.com/p/202805/Stonly/) We were unable to create a private help site Review Source Talk to a Capterra advisor for free and get results within 15 minutes.