# The Pet Friend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is The Pet Friend the right Animal Shelter solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179179/Pet-Friend/reviews --- The Pet Friend 3.8 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of The Pet Friend Ease of use 4.2 Customer Service 4.4 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KE Kris E. Lead Animal Control/Code Enforcement Government Administration Used the software for: 6-12 months ### "Great for the price " March 3, 2020 4.0 Pet friend is the only software currently being used at the local animal shelter to track all intakes, returns, adoptions & licensing. It is designed to more than needed in out small shelter but could use a few adjustments for record keeping & billing statements. Pros The price fit the small business budget. Once you get to know the program it's pretty easy to use. Customer service has been one of the best. Any software requests that have been requested are made in a short time. Any issues with the software is corrected right away. Cons It takes some getting use to. Connections are not made in the software. multiple unconnected documents for every case. Reporting issue when doing a weekly report you would need to complete another billing step on top of the other 2 forms to get weekly/monthly billing reports. Review Source CN Cassie N. Record Keeper Non-Profit Organization Management Used the software for: 1-2 years ### "Works for what we need" January 18, 2022 4.0 Pros Easy to navigate and put data in when it comes to animals in the rescue Cons Would like to be able to add extra fields on our own Reason for choosing The Pet Friend Seemed to fit what was needed Review Source PS Phyllis S. Shelter Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Pet Friend Software " February 27, 2020 3.0 At this time the only real benefits are that it is accessible from any location. We also like the feature of being able to take a picture while in the program to add to the kennel card. Pros That it is accessible from any location. Cons It is very difficult to retrieve information about an adopted animal - unless we have the name of the animal when it was at the shelter. Most adopters change their names. We need to be able to retrieve the information from adopter's name, micro chip # & Rabies #. One of the reasons we purchased the product was that it was to automatically add our animals to Petfinder. That feature simply doesn't work. The choices for color are not geared to the colors of dogs & cats, no brindle option, or calico option, etc. We do have the option of purple??? Review Source Response from The Pet Friend February 28, 2020 Additional adopter information has been added to be searchable at https://thepetfriend.com/pf/adoptions\_history\_search . We will look into the color issue but purple exists because we also support reptiles and birds. Thanks, PS Peggy S. Shelter Manager Government Administration Used the software for: 2+ years ### "Affordable Animal Shelter Software" September 19, 2022 5.0 Pros This software is affordable and packed with features. I enjoy that I can use it from my phone wherever I'm at. Cons The software takes time to learn but there's a lot of training videos and documentation. Review Source TS Tamara S. Shelter Manager Veterinary Used the software for: Less than 6 months ### "Great product!" May 25, 2021 5.0 Pros This is the first product of it's kind that we have used for our shelter management. So far it's been very helpful in allowing us to keep track of all the features we did the old school way. I checked out many different software option and chose this one because it has all the features I felt we needed as a non-profit and it is web-based. Cons Still wish there were more color of animal choices haha, I just don't have to time to list them and send to the company. Also would love to have the ability to reduce the kennel card to half a page and make the pet name more obvious/larger. My team has wanted cage cards for some time now and are very happy that we now have them:) Review Source JC Juan C. General Administrator Retail Used the software for: I used a free trial ### "Simple, forward and easy to use " July 6, 2021 3.0 Pros The features that I liked the most were: the organization of the web page is perfect, going from general information to really specific ones, like the in-depth description each animal has, its not cramped up in just one page, its located in diferent windows inside each animal of choice. This allows each client to really get to know each animal and make the best choice for them and for the animal. Cons I feel that the features or the way the features are displayed are a little bit uncomfortable to the eyes. Meaning, that by trying to be too straight forward in the information you are trying to put out, the details of the web page (making it interactive and pleasant to interact) need to be improved. Humans are creatures that need to be entertain...nothing too crazy, but maybe a design that is cute (baby style) would make the people that interact with the web page more prone to adopt or support this wonderful site. Review Source CW Calen W. Founder Non-Profit Organization Management Used the software for: Less than 6 months ### "6.3.2021 Review" June 3, 2021 3.0 Pros I like that you can put pictures of the pet along with the ability to print a card for them that shows all of their info. Cons The file upload fields rarely work. You cannot upload your own foster/adoption applications as most are done thru email. I do not like that the system does not automatically assign a tag # or that it assigns a generic ID # like 1, 2, 3, 4 vs. a multiple # identification. Review Source AW Abednigo W. Co-Owner Veterinary Used the software for: I used a free trial ### "Need more photo space" November 22, 2022 3.0 If there were more spaces for pics and more breeder friendly things like "DOB" field I'd recommend to everyone I know. Pros Price, easy of use. Contract with eSign which is fantastic Cons Need WAY more space for added pics after clicking each thumbnail. Also need an "Date of Birth" field Reason for choosing The Pet Friend Haven't chose yet Review Source TH Travis H. Waste water operator/ Animal control Civic & Social Organization Used the software for: 6-12 months ### "Pet Friend" February 26, 2020 3.0 All around it is a good program and has gotten easier now that we have had it longer and we are all getting used to the operation Pros I Really like that all of our information is easily accessible, and in one spot. Cons i would like to be able to do Debit/Credit Card payments through pet Friend and there are a few task bars that would be nice to customize or get rid of to make it quicker and easier. Review Source JC Jennifer C. Shelter Manager Government Administration Used the software for: Less than 6 months ### "Great Value" October 21, 2022 5.0 Pros This software has been a great value for our local shelter. It has everything from intake forms, kennel cards, and adoption forms. The reporting also makes it easy to see the shelter status from one pane of glass. Cons Software took some time to learn but was user friendly and has plenty of training videos! Review Source DB Duncan B. Owner Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy-to-use " November 22, 2022 5.0 Pros Keeping my animal profiles in o e place. Cons It is a little difficult to navigate. Review Source tS tim S. Supt Government Administration Used the software for: 6-12 months ### "occasional user" March 3, 2020 3.0 Pros Easy step by step process. Cover a lot of options even more than we ever thought of. Cons Had to repeat item that should be carried forward. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.