# Parting Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Parting Pro the right Funeral Home solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179534/Parting-Pro/reviews --- Parting Pro 4.7 (56) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Parting Pro Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews HS Holley S ManagerConsumer Services, Self-employedUsed the software for: 1-2 years. “My internal processes have been streamlined due to all the great features Parting Pro has to offer. If you are looking for a simple way to stay engaged with your client and organized at the same time, give Parting Pro a look.“ September 14, 2020 CV Crystal V Assistant Vice PresidentEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “That it is not linked to our accounting software and does not have the ability to do reporting like State Reports etc.“ September 8, 2020 ME Melissa E Family Arrangement CounselorIndividual & Family Services, 11 - 50 employeesUsed the software for: 1-2 years. “This program has been most impactful for our company because it allowed us to leave the paper and pen world and take a big step into the digital world. “ September 9, 2020 DH Dolores H OwnerConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “Consumers sometimes have a hard time moving forward with the forms; glitches where signatures are needed.“ October 4, 2020 Jack H PresidentHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “I am not sure we will ever go back to the face-to-face arrangement model again, because of what we offer and the ease with which families can select their services and complete everything online - even pay for it!“ September 10, 2020 GG Gerry G Pre need CounselorAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “i cannot get a template for my standard letter to send with forms. “ September 17, 2020 Andrew d Director of GrowthConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “PartingPro streamlines our communication with the families we serve in a way we could not before using the software. “ April 27, 2020 EF Evette F Funeral director Public Relations and Communications, 2 - 10 employeesUsed the software for: Less than 6 months. “Prior to signing up my website was just a space for people to go but it did not create the opportunity for me to conduct business.“ September 14, 2020 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrew D. Director of Growth Consumer Services Used the software for: 1-2 years ### "Improves the Customer Experience, Easy to Use." April 27, 2020 5.0 Pros PartingPro streamlines our communication with the families we serve in a way we could not before using the software. The visual layout of PartingPro is fairly intuitive and allows the team to manage their work much more easily and obtain payments more quickly. Cons The invoicing functionality and reporting could be improved to provide easier use by our team and management. Features to help match the various payment scenarios each family requires such as splitting payments would be a value-add. Also, more robust, detailed automatic financial reporting would help management more easily perform general admin functions. Review Source LS Lawrence S. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Great software for cremation services" September 8, 2020 5.0 Overall great experience. No complaints. Pros The clean and modern look. Very user friendly and there is always someone to help if I have any questions. Cons There is nothing that I dont like. Everything is great. Maybe just the UPD urns shipping is longer than it should be, but that isn’t a parting pro issue. Alternatives considered [Halcyon Death Care Management Solutions](https://www.capterra.com/p/168240/Halcyon/) Reason for choosing Parting Pro Great customer service in speaking with \[SENSITIVE CONTENT HIDDEN\]. Switched from [Osiris](https://www.capterra.com/p/124753/Osiris/) Platform was old and outdated. Review Source BH Brittany H. Funeral Director Legal Services Used the software for: Less than 6 months ### "Parting Pro Review" October 23, 2018 3.0 My over all experience has been enjoyable. It is a breeze to arrange a cremation through Parting Pro and its even fun. Pros I like that the software allows people to arrange cremation and funerals, sign legal documents with ID verification and even collect and send payment, all with the ease of never leaving your desk. It is accurate, precise and it allows you and your client to edit and communicate on the same document in real time. And Parting Pro has excellent customer service options to communicate with the admins via SMS. Cons I do not understand the convenience fee. I wish it was a set-in-stone percentage so that I could tell my families what the convenience fee will be before I send them the invoice. Review Source VR Verified Reviewer Funeral Director/Embalmer Intern Events Services Used the software for: 6-12 months ### "Parting Pro is Great" October 19, 2018 5.0 Overall it’s a great tool and I am glad we’ve started using it I just think there are several limitations as I mentioned above. The communication is great though and I’ve always had a great experience with the customer service. Pros I like how easy it is for me to be able to send forms to families and for them to be able to sign and review documents from their phones or computers. I also really like the invoice option and the ability to accept payment via the program, however I wish we could change certain things about it. Cons It takes a while for the photo IDs to upload and I wish it was automatic as soon as the family did it. I also would like to be able to upload and edit my own forms as there are some forms that are specific to just one family or a couple and I’d like to be able to provide them everything in one email as I often have to send half my documents via Parting Pro and the other half via a regular email explaining “here are the rest of the documents” and then they can’t sign it as easily unless they scan and email back to me. I’d also like to be able to name invoices our case numbers, for some reason it doesn’t let me (for example invoice number KDL-18-257). Review Source Shyla W. Funeral Arranger Consumer Services Used the software for: 6-12 months ### "Best software yet!" October 15, 2018 5.0 We are a Funeral Home serving families in our community as well as families and funeral homes across the country. This is the perfect software because it allows us to communicate with needed forms much easier and hassle free. Our families are already going through enough, and having a software this smooth, prevents them from going through anymore. Pros This software makes my job SO MUCH EASIER! I can now meet the needs of my families regardless of location, without the hassle of the family needing to find a place to print/scan the documents and email them back. Very convenient for those who do not want to be inconvenienced. Cons Well I liked to be able to edit the documents before sending them, to make it easier on the family to just review and sign. You all must of listened because it has been implemented and works like a gem! Review Source Jack H. President Hospital & Health Care Used the software for: Less than 6 months ### "PartingPro saved My Business" September 10, 2020 5.0 It has been wonderful! Not only does it make our work of caring for families in a most difficult time easier and less time consuming - but it has proven to have made our business more profitable from day one! Pros We started using PartingPro - funeral arrangement software - shortly after the COVID-19 Pandemic began. Not only has it allowed us to stay in business when other businesses were closed and shut down - it actually helped us gain more business and become more profitable by giving our families an easy way to choose services, select merchandise they want, and complete all forms required without ever leaving the safety and comfort of their homes during this terrible pandemic. I am not sure we will ever go back to the face-to-face arrangement model again, because of what we offer and the ease with which families can select their services and complete everything online - even pay for it! Cons I would have to think long and hard to find even one thing that I would consider a CON. Probably the one thing I would wish were easier or different is to change the main email to which forms and proposals are sent. Review Source HS Holley S. Manager Consumer Services Used the software for: 1-2 years ### "Parting Pro simplifies your LIFE!" September 14, 2020 5.0 The customer service at Parting Pro is the best. Any time I have had a question or concern they are right there to answer my questions and guide me through the process. I'm never left wondering what to do. Thanks Parting Pro! Pros Signing up with Parting Pro for my online cremation business was the best decision I ever made. My internal processes have been streamlined due to all the great features Parting Pro has to offer. If you are looking for a simple way to stay engaged with your client and organized at the same time, give Parting Pro a look. You won't be disappointed. Cons I would be nice if we could easily merge cases. When I take a call over the phone I will typically get their information and send them an email through Parting Pro. Often times when the client decides to move forward and go through the online process it adds them as a new case. I don't like deleting anything but there is not a feature for me to merge the two cases. That would be helpful. Review Source ME Melissa E. Family Arrangement Counselor Individual & Family Services Used the software for: 1-2 years ### "Easy to use daily functionality" September 9, 2020 5.0 Overall, I would definitely recommend companies to use Parting Pro. It's easy, painless, and the staff is always working toward bettering themselves with our recommendations, they truly listen. Pros This program has been most impactful for our company because it allowed us to leave the paper and pen world and take a big step into the digital world. Our families rave about how easy it is to work with us and I know a lot of it is because of Parting Pro. Our communication through phone and fax has been significantly reduced saving us money on manpower, paper, ink and other related supplies. I am grateful for the movement we made when choosing Parting Pro - what a game changer! Cons I dislike a few features of Parting Pro, but those features might have been set by the administrator. I would like more information available on one page rather than shifting through different tabs looking for what I need. Review Source KC Kendra C. Funeral Director Consumer Services Used the software for: 1-2 years ### "Review" October 23, 2018 5.0 I'm very happy overall with Parting Pro the software has been great and its always getting better as new advances come along. The people with Parting Pro are great too! Always so helpful and willing to make our business better. Pros My favorite parts are being able to do everything from one spot. Such as the paperwork being sent to families and the option to send them an invoice as well. Making it so we can send each family member their own forms is helpful. When we are able to make edits to help a family complete the forms or check their status is helpful, this way we know where the families are in the process. Being able to see all of our cases on one page with their status is nice and the ease of navigating through all the types of cases and in each individual case is something else I like. Cons If the software were to be more mobile friendly on our end and the families it would make things even better. When were out of the office and only have a phone to use it can sometimes be a challenge. If it were done in an app format would be great. Review Source VR Verified Reviewer Pre Need Funeral Consultant Consumer Services Used the software for: 6-12 months ### "Easy to use" October 23, 2018 4.0 It's easier and quicker when signatures are needed and the customers live out of state. The forms are all sent by email and then returned by the customers. Very little time is lost. Pros It was very helpful when we needed family members to sigh our authorization form and the family members lived 2,000 away. The forms were sent by email to the family members and with the signature verification included with this program, we had the forms back in just a couple of days and everything went smoothly. Cons Sometimes the follow up email's occurred to often and the customers were a little upset. Review Source TC Tyler C. Co-Founder Hospital & Health Care Used the software for: 6-12 months ### "Great Service" October 12, 2018 5.0 We are very happy with how easy the software is to use. Parting has been great to work with. They have listened to our suggestions and made changes to improve their product. Their updates help serve families that don’t work well with computers. The directors have many options to be able to serve the families with parting pro. Pros How easy it was to use for families and Directors Cons In the beginning there was some wording that was confusing to the families Review Source CM Christa M. Manager Medical Practice Used the software for: 6-12 months ### "Good service" September 21, 2020 5.0 Very good experience. Pros The ease of use for both families and myself. Cons Nothing really to complain about. Parting Pro is very easy to use. Review Source SS Sheri S. VP Hospital & Health Care Used the software for: 6-12 months ### "Time saver" October 13, 2018 5.0 Parting Pro helps me help my directors spend less time on the phone with families who are using our online cremation offering. Pros Ease of use, but the best feature is customer support! Whenever I need a question answered, there is always someone who responds quickly! Cons More training on a regular basis, please. Review Source KC Kay C. Manager Retail Used the software for: Less than 6 months ### "Parting Pro and Funeral Service" September 8, 2020 5.0 I am a 4th generation funeral director. Change is all around us and with Parting Pro, I can get information to and from families who live out of town. Only used it 3 times so far, but my experience has been very positive. I can customize the first letter sent out to families and they have found it very easy to “fill in the blanks” and even pay online. It’s very refreshing to be able to meet a family when they arrive in town and not have to do “business” first. I would recommend this program to everyone! Pros Ease of getting information to and from families we serve. Cons After I had the online schooling, I was good to go with a little bit of practice and the support I received was phenomenal! Nothing that I don’t like about the program. Review Source NT Nicole T. Office Staff Consumer Services Used the software for: 6-12 months ### "Different, for sure" September 8, 2020 4.0 Great communication overall with this company. Pros I like how everything is as user friendly as it can be considering we are limited on some things. Cons There's been a couple changes I'd like to make that I've been told are not possible. Review Source BG Bonnie G. Arrangement Counselor Consumer Services Used the software for: Less than 6 months ### "Support Team is Awesome" September 9, 2020 4.0 Pros I really like we are able to reach someone when we are in need of help or adjustments that are needed. Cons I did not like that we can not have mulitple signatures on one form. Review Source PR Phylisia R. Funeral Arranger Consumer Services Used the software for: 1-2 years ### "Review" October 19, 2018 5.0 Pros It is easy to use with families and to go over paperwork with them. Cons Payments are the hardest because they don't match with what we have in our system. Review Source YA YANIRA A. Arranger Facilities Services Used the software for: 6-12 months ### "Easy Arraignment" October 12, 2018 5.0 Pros The families can go in and select what they want and make a payment. They don't have to come in for the arraignment. We have families from out of state so it's easy for them. Cons I have not experience anything yet that I wouldn't like. Review Source MH Mavi H. Funeral Arranger Consumer Services Used the software for: Less than 6 months ### "Amazing Company" October 12, 2018 5.0 Pros I love most about the software is how easy it is to maneuver and understand. I also love how quick the reply is for any assistance that I need. Cons Nothing so far. The software is easy to understand. Review Source CV Crystal V. Assistant Vice President Events Services Used the software for: 2+ years ### "Parting Pro Understands what Funeral Homes and Consumers need" September 8, 2020 5.0 Parting Pro has been so accommodating to us and that is the reason we are with them. They really try to meet our needs at every level product wise, pricing wise, etc. The fact that they are constantly listening to their users and making improvements is amazing. Pros The e-sign capabilites are by far better than any other in the entire industry. Cons That it is not linked to our accounting software and does not have the ability to do reporting like State Reports etc. Review Source SB Shannon B. Manager Public Relations and Communications Used the software for: 6-12 months ### "Love the new site" September 17, 2020 4.0 The customer service is the absolute best they respond within seconds and always eager to help us find solutions to any issues we have. they make changes for us regularly and there is almost no wait time! Pros I love that it is specific to our current needs and can be changed frequently! Makes payments easy and increases sales! Easy to use and learn! Cons A couple issues with specific forms and in the e-sign platform it only allows for one signer not multi pal. Also in this review it asked for me to select a category and funeral home is not an option so i had to choose a random category. Reason for choosing Parting Pro Value and ease of use! Friendly team Also. Was very interested in increasing the sales and this website did just that for us! Review Source MC Mark C. Counselor Hospital & Health Care Used the software for: 2+ years ### "Parting Pro Thanks" September 17, 2020 5.0 On a daily basis, I review and organize my contacts. The software is fast and error free. We love it. Pros Easy to use. Its a living thing that evolves to our needs and helps us to interact with our customers on a clean and easy platform. Cons Glitches are few to non-existent, but when they occur, we seem to get fixes promptly. We've only been down a couple of times. Review Source JJ John J. Funeral Director Hospital & Health Care Used the software for: 6-12 months ### "Finally, something that actually got me more cases." October 12, 2018 5.0 Parting Pro has definitely helped grow our business. Unlocking new segments of customers, modernizing some of our old processes (no more customer faxing!), and selling merchandise online has been nothing but amazing. The team is very responsive to anything I need help with and each new feature release just makes it more and more valuable. Pros Parting Pro has unlocked a new segment of business for our firm. Having a low-cost, online-only option allows my firm to serve many of the families I was losing to competitors. I would get the first phone call, but ultimately lose them to direct disposers and fly-by-night store fronts. Cons It took me longer than it should have to trust the system. I thought that serving people online, I would be losing the personal touch - but families have said nothing but positive things about it. Review Source KK Keenan K. President and CEO Consumer Services Used the software for: 1-2 years ### "Just what they promised" September 9, 2020 5.0 on a scale of 10 they are a 12 Pros easy to use and easy to change to fit changing conditions. 24 hours a day everyday if we need help the Parting Pro responds, so refreshing to know they have our backs! Cons Nothing it meet our needs and that is why we selected them Reason for choosing Parting Pro needed an on line way for customer to pay that was familiar with our industry. Review Source GW Gregory W. President/Manager Hospital & Health Care Used the software for: 1-2 years ### "Great product for our business" September 14, 2020 5.0 Our experience with Parting Pro has been great. They are always available if you need something and always willing to help you. Pros The product is super easy and consumer friendly. It has been a wonderful asset to our business. Something that we can offer to our families. Especially during the pandemic. Cons There really isn't anything that we have not liked. Review Source