# INCITE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is INCITE the right Microlearning solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180291/INCITE/reviews --- INCITE 4.9 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 27th, 2026 # Reviews of INCITE Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marie-Laurence G. HR Advisor Retail Used the software for: 2+ years ### "Great overall learning software" June 3, 2021 5.0 Incite has allowed us to elevate our training and development programs for our remote teams. Given that we don't have a big L&D team, Incite makes it easy to create content ourselves and to empower different departments to do so as well. Their support team is very responsive and takes the necessary time to look into and resolve our issues. They have done a very good job of adapting to our internal IT structure and finding ways to customize the integration for us. It's overall a great learning system. Pros It's incredibly easy and simple to create content for Incite. We can create and upload timely content in minutes, or create more elaborate multimedia trainings, in our 2 main languages (English & French). It's also a tool that keeps evolving with us. They are constantly coming out with new useful features (ex. mobile app & most recently Zoom integration). Cons While this is presented as a communication tool, it's really only one-way communication from the system to the users. There is a survey function, which is good but limited to multiple choice answers. We would love to eventually see more functionality around how we can collect feedback or input from our users directly through the platform. Review Source Response from Multimedia Plus June 4, 2021 Thank you Marie-Laurence for taking the time to submit your review. JR Jessica R. Operations Manager Hospitality Used the software for: 6-12 months ### "Online Learning Management System Advancement" December 21, 2023 5.0 Incite has become an integral tool for our brand in maintaining consistency across the nation in systems training and following operations. Pros The ease of use and the team that I work with are extremely responsive and helpful anytime assistance is needed! Cons Some bugs here and there, but that is also to be expected and the team helped us navigate around them. Switched from [LearningZen](https://www.capterra.com/p/112835/LearningZen-com/) Better system and better support all around. Review Source bP bill P. IT Director, Corporate Systems and Compliance Retail Used the software for: 2+ years ### "Provide the Incite your team needs to succeed" May 18, 2021 4.0 Incite started as a Loss Prevention / Security training initiative many years ago but morphed into something that only the visionaries could have imagined. Product release information, technology changes, important company news all followed once managers got comfortable with content creation. This is not Facebook, Pinterest, Insta or Tic-Tok but still Social. Controlled and curated, the information provided will allow your team to succeed all while making sure compliance standards are met and information is provided to those who need it. Suggestion: Appoint someone who can oversee the program as a dedicated resource really helps the system succeed and be adopted. Pros The ability to entice team members to learn and explore your message without the need to force them is key to adopting any learning system. Incite enables all levels of the organization to hear and see the common or custom messaging so critically important in a post COVID world. Easy access, quick lessons and the ability to pick up where you left off makes learning easy and fun. Incite does this plus keeps track of progress for compliance and tracking purposes. Competition across areas also makes this fun. Cons Creating content is the hardest part of any program. The Incite team helps you get started in content creation and posting process. Once rolling, enable many areas of the business to create content and post (with review and approval) videos, info graphs or other information to keep the content relevant, timely and on-brand. Removal of old content to keep the footprint & cost small may be the hardest task. Reason for choosing INCITE Easy of use. No dedicated hardware was needed and we were able to greatly leverage other technology investments creating a win-win for multiple teams Review Source Response from Multimedia Plus May 21, 2021 Thanks Bill for taking the time to post a review. FP Fred P. Head of Retail - North America Retail Used the software for: 2+ years ### "INCITE gives insight into training" October 1, 2021 5.0 Our overall experience with INCITE has been excellent! The support team is amazing and is there to help every step of the way. As new features are added to the INCITE platform, the support team always reaches out to introduce us to the new features so we can begin using them right away. Pros INCITE has given us visibility to our training programs right down to the associate level. We can now track compliance across the organization and monitor progress and success. Cons We currently do not use the automated feature to feed our employee file from our HR system, but INCITE does support it. Review Source Response from Multimedia Plus October 4, 2021 Fred thank you for taking the time to review! SG Shalie G. Learning and Development Coordinator Consumer Services Used the software for: 6-12 months ### "Great Product for our Company" July 28, 2021 5.0 I have enjoyed working with the staff at INCITE. The creators are available to discuss changes, updates and overall want us to be successful in launching our learning programs. They have been very easy to work with and offer great feedback on how to enhance the learning experience through INCITE. Pros The ability to build courses, change them, and have test users before we launch them is great for us to be able to develop what we need to in a professional manner. I like the ability to create Knowledge checks, tests and quizzes with ease. Building the courses and adding click to learns for specific learning is also a plus. Cons The only suggestion for what I would want more from this software would be the ability to make quizzes multifaceted with options such as combining the different types of quiz options they offer to make more well rounded quizzes. Review Source Response from Multimedia Plus July 30, 2021 Thank you Shalie for taking time to write a review. AJ Afiyat J. Human Resources Project Coordinator Retail Used the software for: 6-12 months ### "Amazing LMS platform!" November 3, 2023 5.0 Great people and great platform! Always a pleasure working with Incite and looking forward to seeing it expand and grow even more, I highly recommend working with Incite. Pros It's user friendly. \[sensitive content hidden\] are always very helpful and are always innovating in the learning and development world. They listen to our feedback and take action! Cons On the front end, I wish it was easier to change between languages instead of having to go back to the home page. Review Source Response from Multimedia Plus December 21, 2023 Thank you Afiyat for taking the time to review! MS Marcus S. Training Manager Apparel & Fashion Used the software for: 2+ years ### "The Best LMS Out There!" April 27, 2022 5.0 In addition to the learning capabilities of the platform we also use it as a communication tool that enables our leadership team to communicate with all associates via video. Engagement and interaction is through the roof due to this ability, vs. just sending out company emails. Pros It's app based, so no loading delays with videos, a fun and interactive platform that engages associates, great backend reporting that makes follow up easy, publishing and creating couldn't be easier, and you can use it anywhere - mobile, tablet, PC, Mac and POS! Cons Anytime there has been a need that the platform did not address the MMP Team has been extremely responsive and have incorporated those needs into the app. Review Source Response from Multimedia Plus May 3, 2022 Thank you Marcus for taking the time to review! RM Rich M. VP, Learning & Development Retail Used the software for: 2+ years ### "Multi-unit Retailer Review" August 13, 2021 5.0 Pros Great support team! It's easy to use for the end user and for my development team. Multimedia Plus has worked with us over the years to build in new enhancements that work for our business and, ultimately, for other users. Cons I consider it a "baby LMS" in that it does not have ALL the bells and whistles of a large-scale LMS. However, it was perfectly sorted for our business requirements and allowed us the freedom to deploy across over 300 stores with little or no issues. Review Source Response from Multimedia Plus August 20, 2021 Thank you for taking the time to review! Janet P. Senior Director, Store Operations and Communications Retail Used the software for: 2+ years ### "Great Software for Training and Communication " May 13, 2021 5.0 Pros The software was a great one stop shop for all of our training needs. It is very easy to use and the teams loved it. It was not only great for distributing information to every associate in the organization, but we were able to asses their comprehension of the material as well. The software was easy to implement and was compatible with our systems. The team at MMP always went above and beyond to help us solve any issues that we encountered. Cons We did not have any difficulties utilizing the software. Review Source Response from Multimedia Plus May 20, 2021 Thank you Janet for taking the time to review! JH Jennifer H. Director of Performance & Culture Retail Used the software for: 6-12 months ### "Amazing addition! " December 27, 2022 4.0 The Incite support team is wonderful, we couldn't ask for better partners. They are so easy to work with, extremely responsive, and are committed to making sure we have the best possible experience with their product. Pros Our store teams love Incite. They specifically enjoy being able to receive messages via videos rather than long winded emails. ;) Content and task creation is very simple and user friendly for admins. The ability to track which team members have seen the content is also amazing. Our Regional Managers are so happy with the Task Management tool and said it makes them so much more efficient. Cons Video and image additions can be a challenge for those that do not have the ability to resize their content. Incite has specific size requirements in regards to max file size to be able to upload. Review Source Response from Multimedia Plus January 4, 2023 Thanks Jennifer for taking the time to review. We're working on auto-sizing of images to match the ease of auto-compression of videos. JW Jeremy W. Manager of Asset Protection Training & Communication Retail Used the software for: 2+ years ### "Great Product/Great Partners" September 1, 2021 5.0 We've had a great experience launching INCITE and integrating it into our team's onboarding and ongoing training programs. Our team is comprised of multiple job functions, each of which has different policy/training needs, and INCITE allows us to support them individually, and to react to urgent business needs and launch new content quickly and easily. Pros We are able to create our own content, or partner with the MMP team as needed, for additional support. Customer Service is always fast and responsive to questions/concerns. We can easily maintain a large and diverse catalog of content targeted to multiple user groups. Software is easy to use. Cons One feature that would simplify deployment and access would be a web-based portal to allow training/testing to be conducted via web browser. Review Source Response from Multimedia Plus September 6, 2021 Jeremy thank you for taking the time to review! AG Annette G. Corporate Trainer Food & Beverages Used the software for: 1-2 years ### "Recommend " April 26, 2022 5.0 Very positive experience. Pros Ease of use. Excellent customer service. Cons At this point I don’t have any issues that they are not working on to take care of the our needs for functionality . Review Source Response from Multimedia Plus April 28, 2022 Thank you Annette for taking the time to review. AS Ashlyn S. Sr Manager, L&D Luxury Goods & Jewelry Used the software for: 6-12 months ### "Amazing Tool!" May 18, 2021 5.0 Pros The has taken our communication and training programs to the next level. It did not take long for our network to realize the benefit of this impactful tool. The ability to customize programs to the specific needs, track usage, and understand user engagement and comprehension of the materials pushed out has been a huge success for our organization, both at the corporate and field level. Cons There is nothing to not like! As I think to the future, our organization would benefit from two-way functionality allowing the field users to comment, like, submit photos, questions, etc. to open up the the communication across the network. Review Source Response from Multimedia Plus May 25, 2021 Thank you Ashlyn for taking the time to review! Stay tuned for new question types coming soon. BT Becky T. Senior Director, Commercial Learning & Development Luxury Goods & Jewelry Used the software for: 6-12 months ### "Easy to Use and Great Vendor Support" May 14, 2021 5.0 Incite has finally given us the visibility into our user engagement and we have been able to set expectations related to interaction and completion. Our users enjoy the fact that Incite feels like an app they might use in their every day life. It's intuitively organized and offers the functionality to support our network of highly visual learners. Pros The tool offers features that easily transform our traditional content into more dynamic experiences. Cons The specifications/size requirements by content type took a little getting used to. Review Source Response from Multimedia Plus May 20, 2021 Hi Becky, Thank you for taking the time to review! BS Blanca S. Store Operations Manager of Learning & Communication Retail Used the software for: 2+ years ### "Great software" May 25, 2021 5.0 Incite works great for us. It allows instant access to training material. Pros The product is easy to use and user friendly. Cons Capability to upload images for compliance. Review Source Response from Multimedia Plus May 28, 2021 Thanks Blanca for taking the time to review! NS Noura S. National Training Manager Retail Used the software for: 2+ years ### "Incite Training Program! The best around! " May 14, 2021 5.0 Incite has made it so easy to train employees and the turn around time for materials is instant. If there is something that needs to go out to the field that is urgent - it delivers the programs to the our teams in no time! Pros This product is extremely easy to use and the store employees that use it respond very well to it! The different types of media that can be delivered through the platform make it so fun for the user! Cons There arent any cons to this program that I have come across Review Source Response from Multimedia Plus May 20, 2021 Thank you Noura for taking the time to review! Talk to a Capterra advisor for free and get results within 15 minutes.