# Jungo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Jungo the right CRM solution for you? Explore 123 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/182058/Jungo-Mortgage-CRM/reviews

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Jungo

4.1 (123)

[View alternatives](https://www.capterra.com/p/182058/Jungo-Mortgage-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Jungo

Ease of use

3.4

Customer Service

3.7

## Pros and Cons in Reviews

RJ

Rochel J

Marketing and business development strategistBanking, 11 - 50 employeesUsed the software for: More than 2 years.

“that it is very customizable, intergrades with everything I can possibly need.“

May 29, 2023

ak

adam k

Director of Loan OperationsBanking, 11 - 50 employeesUsed the software for: Less than 6 months.

“They uploaded my database with information on clients not included as well as a lot of incorrect information.“

March 24, 2024

TT

Tim T

MLOReal Estate, 2 - 10 employeesUsed the software for: 6-12 months.

“Drip campaigns, task setting, Mass e mail capabilities all make it easy to keep connected with clients and referral partners.“

September 28, 2022

ak

adam k

Director of Loan OperationsBanking, 11 - 50 employeesUsed the software for: Less than 6 months.

“I have issues where birthday emails don't go out automatically.“

March 24, 2024

JR

Jeremy R

Mortgage Loan OfficerFinancial Services, 11 - 50 employeesUsed the software for: Less than 6 months.

“The SMS add on is a feature that brings additional value and functionality in this hyper speed business culture.“

September 15, 2022

ak

adam k

Director of Loan OperationsBanking, 11 - 50 employeesUsed the software for: Less than 6 months.

“Now I am too nervous to have them take another look because I have spent a month going through one at a time making the corrections I found.“

March 24, 2024

AC

Angelo C

Broker-AdminBanking, 2 - 10 employeesUsed the software for: Less than 6 months.

“Almost unlimited slots to send an email and many templates to use for marketing.“

September 15, 2022

CG

Carrie G

Marketing ManagerFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years.

“Jungo just created more business problems for us. Once we got the extra systems in place to send out mass text messages there was no stopping them, or easily delegating who was to receive what campaign.“

September 30, 2022

## Showing most helpful reviews

Showing 1-25 of 123 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Marli E.  
Mortgage Administrative Assistant  
Real Estate  
Used the software for: Less than 6 months

### "Great for the Real Estate World"

June 24, 2021

4.0

So far things have been very good and we look forward to tapping more into the system and see how we can continue to improve on our end to become even more productive with it.

Pros

Front end is user-friendly, I like how our business has set up the organization and tracking of our clients and leads. Makes it easy to search for who we need, helps us avoid adding duplicates, add files directly to the client profile and track communications in case we need to track back on something important. Also like that you can integrate external apps to the system to help you become more efficient with client communication and keeping more things under one system instead of having to check 50 places. For example, we integrated 360SMS to add text messaging and it's helped us quickly touch base with so many people which they enjoy.

Cons

There seems a lot that we can do with the software that we still haven't tapped into, so if you're not familiar with the backend and how to adjust it can be pretty complex and overwhelming to handle and set up.

Review Source

Response from Jungo

July 9, 2021

Hi Marli, We appreciate you taking the time to share your experience with Jungo! We're so glad to hear that Jungo is helping you and your team to be more efficient. If you have any questions, feel free to reach out anytime at help.ijungo.com!

BG

Brian G.  
Senior Loan Officer  
Financial Services  
Used the software for: Less than 6 months

### "The concept is great, but need improvement to lead management tools for easy follow up and notes"

September 15, 2022

4.0

Again, the concept is great, but getting things implemented can take a long time and even just getting the API we need to import our leads to Jungo leads is taking weeks to figure out.

Pros

The repoting is currently the best part of the software. It takes a little while to get used to, but pretty great

Cons

The CRM aspect of it for follow ups and being able to see what needs to be done with a large data set is not great. This is a great CRM if I have 50 leads a month I am working, but we import 50 per day per person and it is near impossible seamlessly go through the leads and update them as needed. It needs to be more streamlined.

Alternatives considered

[Velocify](https://www.capterra.com/p/129463/Velocify/)

Reason for choosing Jungo

Velocifys model of lead management is great. You could take out a lot of the optional features in Jungo and just have a bare bones CRM that allows you to see your leads, the stage they are in, update a note/field, and set a follow up reminder. If this is something that can be done easily I would love to know. I have talked to customization and tried myself and the best I can do is have a hodge podge of reports that cant be easily updated unless I go into each file (which is time consuming and screws up the flow)

Review Source

Response from Jungo

September 16, 2022

We appreciate you taking the time to leave a review, Brian! We love to hear that our reporting features have been helpful for your business. We're sorry to hear that the CRM aspect has not met your expectations. We're always working on updating our training center, but if you ever need help, please open a case at help.ijungo.com.

AS

Anna S.  
Owner  
Banking  
Used the software for: Less than 6 months

### "Do not Sync with Arive Platform"

April 7, 2025

1.0

They accept your call says someone is going to call you or fix it.

Pros

I am not sure if there is anything to like they use Salesforce and build on the back end.

Cons

They have no customer service and cannot figure out what is going on.

Review Source

WA

William A.  
Mortgage Broker  
Financial Services  
Used the software for: 6-12 months

### "Review of Jungo 2020"

June 26, 2020

4.0

It's taken a long time to learn (even with the great training and help section) and implement (almost a year now) into my workflow and still not even close to using all the bells and whistles. Granted I could've used the help of an assistant but I don't have that luxury right now. Had one but she didn't work out.

Pros

Integration with Floify and LOS although I do not use the latter mentioned because I am not the administrator of the LOS I use. The mobile app seems to provide most of the functionality that's available in the desktop version. Wide variety of customization but being that Jungo is a "mortgage CRM" built on the SalesForce platform, it should have many more already built-in mortgage specific customizations like complete 1003, fees worksheet (LE), ability to add disclosures, etc Great help section and training videos/webinars. Keep it up!

Cons

Inability to import/export a Fannie Mae 3.2 file (residential loan application)...there's another SalesForce based CRM called Mortgage Panda that has done this so it is possible. If Jungo were to implement this feature along with adding a fees worksheet and disclosures then it would be top of its class in my opinion. No built-in texting capabilities...I imagine this is in the works considering we're in 2020 and texting has been the most effective way of communicating with prospects and clients for several years now.

Alternatives considered

[Loan Modification Manager](https://www.capterra.com/p/128234/Loan-Modification-Manager/)[BNTouch Mortgage CRM](https://www.capterra.com/p/37032/BNTouch/)

Reason for choosing Jungo

I was tired of switching and trying and figured I needed to dive in and give it at least a year try. Coming up to that year and reassessing the situation and what's out there now.

Review Source

Response from Jungo

July 7, 2020

We appreciate you taking the time to share your experience with Jungo. Thank you for your honest review, if we can help you learn more about Jungo or Jungo SMS, please do not hesitate to reach out. If you would like to share any other feedback, please email us at feedback@ijungo.com

SS

Sharlene S.  
mortgage advisor  
Financial Services  
Used the software for: 2+ years

### "Highly Recommend Jungo"

September 23, 2022

5.0

Starting my 3rd year with Jungo and would never look at any other crm. I have highly recommended Jungo to my co-workers.

Pros

Everything is in one place, one platform. Keeps me aware of what's happening with my business. I can customize everything to my preference. Help and Training Centres are great and explains everything so you understand.

Cons

At first, it seemed a bit overwhelming if I had any questions, I did not know what the proper titles are .

Alternatives considered

[Velocity](https://www.capterra.com/p/157936/Velocity/)

Reason for choosing Jungo

I liked what it looked like and how customizable it was. Once built, I can keep track of everything and it is specifically to me and my business.

Switched from

[Velocity](https://www.capterra.com/p/157936/Velocity/)

Prior software did not give me the ability to customize, change or create to my own system I want.

Review Source

Response from Jungo

September 27, 2022

Thank you for taking the time to leave a review, Sharlene! We love to hear that you love the customization options Jungo offers and we can't wait to continue working together.

CG

Carrie G.  
Marketing Manager  
Financial Services  
Used the software for: 1-2 years

### "Promised the world and delivered absolutely nothing "

September 30, 2022

1.0

Jungo just created more business problems for us. Once we got the extra systems in place to send out mass text messages there was no stopping them, or easily delegating who was to receive what campaign. You had to have a thorough knowledge of Sales forces' Process Builder to even begin to build out a text campaign and then good luck getting it to send out properly. Also once the process is firing, there is no stopping it so one of my agents had to apologize to a particular list of contacts that kept receiving messages not meant for them. Jungo is a disaster of a platform to use and caused our business more harm than it helped. If you intent to grow your business and not have it tanked by the platforms you use - do not use Jungo. We also tried to connect with their customer service to resolve these ongoing issues and nothing was ever resolved, just band-aided by myself first and then weeks or months later by a Jungo Rep once they finally responded to help emails.

Pros

Nothing about this CRM worked properly. I liked what I was sold on, ease of use to send marketing emails as well as marketing and lead-generating texts and connect this system to our LOS so it would be a seamless transition from capturing a lead to working it in Jungo and completing the process in our LOS - it delivered none of that.

Cons

The ease of use and functionality was not as promised. I had to add on extra systems from sales force to get Jungo at a semi-functioning state of what we were looking to do and even that was not enough. We were looking for a CRM that allowed us to send text campaigns to leads, stop the texts on reply and allow our users to follow up via their mobile app like a text conversation - this basic functioning was not available on Jungo so we had to add a service called Pardot through salesforce and even that had to work within Jungo system and has limited functionality.

Alternatives considered

[BNTouch Mortgage CRM](https://www.capterra.com/p/37032/BNTouch/)[Surefire CRM](https://www.capterra.com/p/202529/Surefire-CRM/)

Reason for choosing Jungo

Jungo seemed like the best option for ease of use, its pricing was a good option, it connected with our POS and from all of the video calls we had the software seemed great. But most of the things they promise in their pitch don't work or Jungo has discontinued.

Review Source

TG

Toni G.  
Executive Assistant  
Financial Services  
Used the software for: 1-2 years

### "We use Jungo Daily"

September 20, 2022

4.0

Pros

It is easy enough for me to use as a millennial but others find it difficult. I like that I can customize whatever I want if I have the IT knowledge or have been taught how.

Cons

I wish it were easier to catch duplicates or to manage duplicates - like a customer vs client contact, I would like it to not ask me if I want to merge every time. I wish I could export lists the same way as reports. Email templates need work. I wish I could sort lists in a more detailed way. Ex: By lead date, then by assigned to, etc...

Alternatives considered

[Surefire CRM](https://www.capterra.com/p/202529/Surefire-CRM/)

Reason for choosing Jungo

Customization & we had referrals from other people.

Switched from

[Surefire CRM](https://www.capterra.com/p/202529/Surefire-CRM/)

Did not connect with Encompass

Review Source

Response from Jungo

September 23, 2022

Thank you for taking the time to leave a review, Toni! We love to hear that you like the customization options. If you would like assistance deactivating duplicate rules or segmenting your contacts based on specific data points, please open a case at help.ijungo.com. Our support team would be more than happy to jump on a screen share.

MM

Matt M.  
LO  
Financial Services  
Used the software for: 2+ years

### "Jungo CRM"

July 2, 2020

5.0

Could not say enough good things here.... it runs my business. lead flow, in process transaction management to post close marketing to client recapture.... I always say that I would spend triple the money without blinking an eye.

Pros

Best in class. This is a cradle to grave solution for your mortgage practice. It takes your from lead to loan to past client all the way back to the next loan. Its keep you top of mind with your clients, referral partners etc...

Cons

There is a learning curve... but it's intuitive for the most part. When you are stuck you simply reach out to them and they will always be there for you.

Reason for choosing Jungo

Much more comprehensive.... again a cradle to grave solution.... BIT was essentially a post close database...

Switched from

[Act!](https://www.capterra.com/p/175860/Act/)

Wanted a clud based platform and at the time ACT was not online.

Review Source

Response from Jungo

July 7, 2020

We are so glad to hear that Jungo helps you run your business successfully, thank you for your kind review! Our team looks forward to the chance to continue to work with you!

TS

Trevor S.  
LO  
Financial Services  
Used the software for: 1-2 years

### "Jungo Review"

June 25, 2020

4.0

This product is clearly a long term solution to managing mortgage clients.

Pros

it's designed for mortgage professionals. Email Templates, object labels, workflows, all designed with an MLO in mind. Also it's pretty easy to design your own email templates and workflows based on the pre-existing ones.

Cons

I have a texting app that does not integrate with JungoLeads but works perfectly fine with Salesforce leads. Furthermore, salesforce leads object works perfectly fine so, I'm not sure what advantage there is to Jungo Leads anyways..

Alternatives considered

[Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/)

Reason for choosing Jungo

It's the only one I came across that was designed specifically for MLOs plus it's Salesforce which is super powerful.

Review Source

Response from Jungo

July 7, 2020

We appreciate you taking the time to share your experience with Jungo. Thank you for your detailed review! If you would like to share any other feedback, please email us at feedback@ijungo.com.

CT

Cindy T.  
Loan Officer  
Financial Services  
Used the software for: 1-2 years

### "Great system for anyone in lending or RE"

June 25, 2020

5.0

This is a must in my business. I couldn't conduct business without the CRM. Support is very good and training materials are very good.

Pros

Reminders and notes are extremely important in this business. This system gives that but is much more robust. Alleviates having to buy a lot of extras to do the same job.

Cons

Customizing the drip campaigns has been very challenging. Using the existing drips is a no-brainer, but customization is not easy at all.

Switched from

[Act!](https://www.capterra.com/p/175860/Act/)

Act was very basic. I wanted something more robust. Jungo was highly recommended by a colleague.

Review Source

Response from Jungo

July 7, 2020

We appreciate you taking the time to share your experience with Jungo. Thank you for your kind and honest review! We are so glad to hear that Jungo has been helpful for you building your business, and we look forward to the opportunity to continue to work together.

JB

Justin B.  
Loan Officer  
Real Estate  
Used the software for: Less than 6 months

### "Perfect for Mortgage originators"

June 25, 2020

5.0

I am happy with my purchase and I believe it has and will continue to help me stay in contact with clients and keep track of all of my files.

Pros

I like being able to see my pipeline at a glance. I like the integration with my email for tracking and for keeping notes on each file. The task options have helped remind me to reach out to borrowers that in the past I would have missed.

Cons

It took some time to learn and implement. There is so much more I feel like I could use if I had the time to figure it out. I suggest a 3 and 6 month review to show more advanced options.

Alternatives considered

[BNTouch Mortgage CRM](https://www.capterra.com/p/37032/BNTouch/)[Nutshell](https://www.capterra.com/p/144340/Nutshell/)

Reason for choosing Jungo

Communication and help prior to purchasing. You were highly recommended by others.

Review Source

Response from Jungo

July 7, 2020

We appreciate you taking the time to share your experience with Jungo. Thank you for your detailed and kind review! We are happy to hear that Jungo helps you in many ways. If you would like to share any other feedback, please email us at feedback@ijungo.com

PV

Peggy V.  
Sr. Mortgage Consultant  
Financial Services  
Used the software for: 2+ years

### "Can't live without it"

June 25, 2020

5.0

keeps track of my client loans, calendar, opportunities to randomly call, history of events and messages. Bottomline it handles what I need and my company is finally going to use it. The support staff are very patient and great to work with.

Pros

It does what I need. keeps my calendar, sends out mass email, great support when needed, keeps all of the information on my database, customized to my industry.

Cons

Although sales force is the back engine, I hate it when they get involved because I am not a tech person. they don't break down features to bread crumbs with step by step directions. I don't care for the automated response because it never is what I am looking for. it is hard to keep it attached to my outlook as a "add-on." Lighting Experience is a bit over the top to use and the fact that you have to do some of the items in classic and then back to Lighting makes me scratch my head as to "why?"

Review Source

Response from Jungo

July 7, 2020

We appreciate you taking the time to share your experience with Jungo. Thank you for your positive feedback! We are so glad to hear that Jungo has been helpful in managing your business. If you would like to share any other feedback, please email us at feedback@ijungo.com

RJ

Rochel J.  
Marketing and business development strategist  
Banking  
Used the software for: 2+ years

### "Jungo reveiw"

May 29, 2023

4.0

all automations and customizations have had a huge turn over to our business

Pros

that it is very customizable, intergrades with everything I can possibly need.

Cons

the support is very weak. follow up on cases is not very consistent or efficient. support staff are generally new and not very knowledgeable.

Review Source

RS

Rachel S.  
Transaction Coordinator  
Financial Services  
Used the software for: 2+ years

### "Complex but Worth It"

September 20, 2022

5.0

Pros

The automated processes/tasks/emails make for a seamless client experience. We greatly appreciate the extent to which we can customize Jungo for exactly what we need.

Cons

It takes quite a bit of work on the back end to set up or make updates. You need someone who can devote significant time/attention to getting it set up.

Review Source

Response from Jungo

September 23, 2022

Thank you for taking the time to leave a review, Rachel! We love to hear that you like the customization options to automate your processes. We know there can be a learning curve, but if you ever need help, please open a case at help.ijungo.com.

HB

Heather B.  
Transaction Coordinator  
Real Estate  
Used the software for: 2+ years

### "Jungo and Residential Mortgage "

September 20, 2022

4.0

All information is in one place, the team works together in synchrony.

Pros

I really appreciate the ability to see and track our whole pipeline. In additions, assigning tasks and tracking my tasks and the teams tasks.

Cons

Sometimes it takes a while to get new things set up and working properly.

Review Source

Response from Jungo

September 23, 2022

Thank you for taking the time to leave a review, Heather! We love to hear that you love Jungo's features and we look forward to continue working together.

TR

Tammy R.  
Loan Officer  
Financial Services  
Used the software for: 1-2 years

### "Jungo Review - 5 star"

September 19, 2022

5.0

I've had an overall very positive experience with Jungo. I was introduced working at a different brokerage and implemented it into my business when I started originating. Unfortunately, I thought the grass mighty be greener at another CRM that my processor uses. I was wrong. That CRM was so difficult to use I ended up coming back to Jungo recently and am looking to maximize all of the features I possibly can. It's a powerful tool!!!!

Pros

The ability to track leads and my own productivity.

Cons

I don't love the pre-written campaigns. I don't think they are very powerful but I'll be going in and editing and put my own spin on them. I'm looking into figuring out how to implement an entire automated CRM follow up that includes time delayed email, text, and voice drops.

Review Source

Response from Jungo

September 23, 2022

Thank you for taking the time to leave a review, Tammy! We love to hear that you like the ability to track leads, and we look forward to continue working with you.

TO

Ted O.  
Sr Loan Officer  
Financial Services  
Used the software for: 2+ years

### "Jungo a Real Crowd-Pleaser for Mortgage Milestone Updating"

July 5, 2020

5.0

Pros

It took some time to create, but we have implemented email updating to clients when certain milestones are met in the mortgage process. Jungo integrates with our Loan Origination System (Encompass), and when the status changes, clients are immediately and automatically emailed an update. It's real crowd pleaser.

Cons

Jungo is complex and fairly difficult to learn to use, and the integration with existing business systems is complicated. The power is because of the complexity, fo course. Once learned and integration complete, though, it's great.

Review Source

Response from Jungo

July 7, 2020

We appreciate you taking the time to share your experience with Jungo. We are happy to hear that Jungo is helping you stay connected with your clients and partners! Thank you for your kind feedback. If you would like to share any other feedback, please email us at feedback@ijungo.com.

KG

Kristen G.  
Owner - Self Employed  
Real Estate  
Used the software for: 2+ years

### "Saves time - makes you money!"

June 30, 2020

5.0

Been using Jungo for over 7 years and have watched it change the productivity of so many clients. Salesforce customization with great customer service and training. I would not recommend anything else!

Pros

Features that are easy out-of-the-box. One place to hold your data. Endless customization and automation. Reports and dashboards are easy to set up and great for analyzing productivity and future pipeline.

Cons

May need to hire additional help if you want a good amount of customization. Learning curve can be more steep than others.

Review Source

Response from Jungo

July 7, 2020

Thank you for your kind and honest review, we love hearing how Jungo has helped you! If you would like to share any other feedback, please email us at feedback@ijungo.com. We look forward to the chance to continue to work together.

RM

Rolf M.  
President  
Financial Services  
Used the software for: 2+ years

### "Capable and powerful. Customer Service is average"

July 1, 2020

5.0

Jungo does great with mass emails, email drips, tracking clients etc.

Pros

This application can do ANYTHING and is extremely powerful. Very customizable.

Cons

It's hard to get on the phone with the tech department. They are often slow to solve the issue. I've been using this platform since 2012... I've had lots of experience with reaching out to the tech department.

Review Source

Response from Jungo

July 7, 2020

We appreciate you taking the time to share your experience with Jungo. Thank you for your kind feedback. We look forward to the chance to continue to support your implementation of Jungoplease reach out to our team at help.ijungo.com if we can assist you in any way! And, if you would like to share any other feedback or suggestions with us, please email us at feedback@ijungo.com.

MR

Monique R.  
Sr Mortgage Loan Originator  
Financial Services  
Used the software for: 2+ years

### "Jungo review "

July 7, 2020

5.0

My customer service needs have always been better met by Jungo than Salesforce. More knowledge for my needs at Jungo

Pros

Ease of use and large format display. Marketing templates are nice

Cons

Learning support from videos. I don’t learn well this way.

Reason for choosing Jungo

None

Switched from

[Act!](https://www.capterra.com/p/175860/Act/)

Cloud upgrade

Review Source

Response from Jungo

July 21, 2020

We appreciate you taking the time to share your experience with Jungo and our Support Team. Thank you for your positive review! If you would like to share any other feedback, please email us at feedback@ijungo.com.

ER

Evan R.  
Realtor  
Real Estate  
Used the software for: 1-2 years

### "Fantastic CRM"

July 3, 2020

5.0

Overall experience with jungo has been great. Support is friendly and the platform is very powerful.

Pros

This software is fantastic to get an overall snapshot of your business ytd. The concierge service is amazing as well and will automatically send your clients holiday cards and gifts for 3 years. Huge for referrals.

Cons

The one thing I wish this software had is the ability to email me when tasks are due. Sometimes I forget to check the crm one day and will miss tasks. Really wish the email functionality was better. Also, It is incredibly complex, and you almost need a full time assistant to really dig into all the functionality it has.

Review Source

Response from Jungo

July 7, 2020

Thank you for your feedback, Evan! We are happy to hear that you find the Jungo platform powerful and helpful to your business.

RS

Rod S.  
Broker/Owner  
Financial Services  
Used the software for: 2+ years

### "Not sure what you are looking for in this box"

September 27, 2022

4.0

This is my CRM and if I had someone to devote full time to it and learn it, I would be much happier. It's really not designed for one person to learn and implement

Pros

Flexibility. Anything you can think of for it to do, it can do.

Cons

Implementation and use. Difficult if you're not a software programmer to make it do all the things it can. You need a consultant to be successful with it.

Reason for choosing Jungo

Flexibility; Best in class

Review Source

CC

Chris C.  
CEO  
Financial Services  
Used the software for: 1-2 years

### "If you want to grow your business, use Jungo! We did"

April 6, 2020

5.0

Their team is there to help us succeed and they were critical in our success. They are experts and got us to really think about what we wanted out of Jungo. From \[SENSITIVE CONTENT HIDDEN\] everyone went above an beyond. I believe we are up 20% in revenue and most is traced back to Jungo!

Pros

Jungo provided me the organization that I needed to stay on track with my sales goals. Segmenting my database into actionable tasks gave me the direction I needed on a daily basis. I definitely closed more loans because of Jungo and the many automations that were happening without me even logging into the system.

Cons

It can do a lot which can be overwhelming to some.

Review Source

JB

Jon B.  
Manager  
Real Estate  
Used the software for: 1-2 years

### "Very poor support offered. Difficult to customize and use."

September 16, 2022

2.0

Our experience has been so poor that although we have Jungo paid form through May 2021 we no longer use it at all and have purchase another CRM

Pros

Promised a lot of functionality but in reality it can't do very much.

Cons

All features and tasks are riddled with functionality problems.

Review Source

Response from Jungo

September 23, 2022

Hi Jon, we're sorry to hear that Jungo has not met your expectations. Our team works hard to provide our customers with excellent service, and we are sorry to hear that this has not been your experience. If you have additional feedback you would like to share, please email feedback@ijungo.com

JR

Jeremy R.  
Mortgage Loan Officer  
Financial Services  
Used the software for: Less than 6 months

### "New User - early bumps in the process"

September 15, 2022

4.0

Pros

Jungo is a powerful CRM and I am just beginning to scratch the surface. The software is rather intuitive to use and allows for the capture of a lot of data from many sources. The SMS add on is a feature that brings additional value and functionality in this hyper speed business culture.

Cons

The primary complaint I have is the on boarding and training process didn't result in user proficiency and confidence in using the system. It does not account for various learning styles or lead with the core function of the CRM and the user goals, prioritized to migrate on to the platform with KPI focused activity success. As a commission only sales producer, the disruption of the transition has not produced the desired results.

Review Source

Response from Jungo

September 16, 2022

Thank you for taking the time to leave a review, Jeremy! We love to hear that you like a lot of our features. We're sorry to hear that training has been difficult, but if you ever need help, please open a case at help.ijungo.com

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