# Amio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Amio the right Conversational AI Platform solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183845/Amio/reviews --- Amio 4.9 (17) [View alternatives](https://www.capterra.com/p/183845/Amio/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Amio Ease of use 5.0 Customer Service 4.9 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Viktoras S. Customer Experience Management Expert Retail Used the software for: Less than 6 months ### "Good app, excellent service" November 3, 2022 5.0 Pros I found chat bot application easy to use. In addition, they have helped not only with application - also shared their experience and gave some tips on copywriting, making bot user-friendly to our clients, etc. Cons It had some minor flaws and bugs – but hey, which application doesn’t? Most importantly Amio team were always there to provide a quick fix. Review Source Response from Amio January 5, 2023 Great to hear, Viktoras, that you find our tool intuitive. We are working hard to bring all bugs to 0. Let us know what are the major bugs, we should focus on. FL Florin L. Customer Support Manager Apparel & Fashion Used the software for: 6-12 months ### "An amazing AI solution to increase customer satisfaction" November 28, 2024 5.0 Overall, what you should expect from Amio is a young motivated team, ready help you in the process of setting up their products. Pros Amio provides a tool that connects AI to your day-to-day communication channels with the customer. For the moment we are implementing solutions for e-mails through the Mailbot and for chats, we have the Chatbot. These operate rather successfully in most of the countries we deliver our products to, guaranteeing the customer with up to date information on order status, return and refund situation. Cons For the time being chatGPT4 Turbo is somewhat of a dislike from my part, but I will try to define the promt even better, so that the generated answers are more specific, and in-tune to the customer requests. Alternatives considered [Born Digital](https://www.capterra.com/p/10016437/Born-Digital/) Reason for choosing Amio The choice consisted in quality solution for a good price. Review Source Response from Amio December 5, 2024 Thanks, Floring, for your review. Glad you see us as young and motivated—we’re working hard on that as well as the product. 💪 TG Tijana G. Reservations and Customer Service Team Leader Automotive Used the software for: Less than 6 months ### "Amio Review" September 7, 2023 4.0 Pros I like that the software is easy to use and their team is always ready to help. It benefits us by reducing the workload on the customer service requests and collecting leads that we can convert to customers later on. Cons Can’t think of anything here at the moment. Review Source Response from Amio October 19, 2023 Thanks for your honest feedback. We will do our best to improve both product as well as customer success. 😉 JZ Judita Z. Head of customer support Apparel & Fashion Used the software for: 6-12 months ### "Efficient for chat and email automation" November 28, 2024 5.0 Amio is a newer partner for us and to date we have to praise the overall cooperation on all points and express our satisfaction. Pros We use Amio mainly for mailbot, chatbot with gpt chat extension. I find Amio clear, easy to understand and easy to use as a user. Our first steps with Amio were aimed at using the mailbot to reduce the most frequent repeat queries from our customers, and we are gradually succeeding in doing this across the countries where we implement the mailbot. We are currently using the same logic with the chatbot where we will gradually want to move to GPT chat. Cons In my experience, especially with the actual work of setting up specific templates for the mailbot, I would welcome automatic cloning of the templates in question. Review Source Response from Amio December 6, 2024 Thank you for your valuable feedback! I’ll be sure to pass along your request for email templates to our product team for consideration. They will keep in touch with you. GH Gergo H. Customer care agent Apparel & Fashion Used the software for: 1-2 years ### "Easy to use and powerful tool." November 26, 2024 5.0 It made our daily workflow as customer care agents much easier and streamlined. Pros Their service is impeccable and they listen to our feedback - it really is super useful and the path to improve it even more is clear to us, users. Cons There are some rough edges on the interface / loading times. Review Source Response from Amio December 2, 2024 Happy to hear your feedback. Loading time of answers and history is something we are improving right now. 😉 OV Olga V. Customer service Apparel & Fashion Used the software for: Less than 6 months ### "User friendly" November 22, 2024 5.0 It is easy to use, easy to copy and paste the things you write and then you only need to modify them accordingly. Pros Easy to use, with simple instructions it's not complicated at all. Cons I don't have anything bad to say about using it. Review Source Response from Amio November 28, 2024 Thanks, Olga, hope you will enjoy the new feature we are about to release - auto update of product feeds for AI knowledge base. MB Martin B. Head of Product Fund-Raising Used the software for: 6-12 months ### "Vital for Effective Fundraising Support" August 22, 2024 5.0 Pros The dedicated Slack channel with Amio's success manager is a standout feature, providing quick resolutions and seamless support. The chatbots efficiently handle donor queries, enhancing our campaign effectiveness. Cons The deployment was late, but this was partly due to our own lack of effort. Better preparation and coordination could improve the deployment experience. Review Source Response from Amio August 28, 2024 Thank you, Martin, for your words. We will be happy to continue to help you with your fundraising activities. AM Alexander M. eCommerce Manager Consumer Goods Used the software for: Less than 6 months ### "Simplifying E-commerce Chatbots" May 17, 2024 5.0 Pros Amio makes it incredibly easy to set up e-commerce chatbots with its user-friendly templates and AI/GPT integration. The chatbot handles most common questions seamlessly, and the integration of product feeds ensures that the chatbot remains current with up-to-date product information. This combination provides an excellent customer experience while saving time and effort on manual responses. Cons While Amio covers most questions well, there are occasional instances where further training may be required for niche or complex inquiries. Review Source LŠ Ludvík Š. Customer Care Specialist Retail Used the software for: Less than 6 months ### "Powerful Chatbot Tool with Exceptional Analytics" April 26, 2024 5.0 Pros Amio's software excels in providing a comprehensive and user-friendly experience for building and managing chatbots for e-commerce. The platform's analytics are a standout feature, offering a high-level view of the bot's performance and allowing you to drill down into specific conversations for deeper insights. This is extremely valuable for optimizing the bot's responses and enhancing the overall customer experience. Cons While the tool's analytics are excellent, there is room for improvement in the presentation of data - namely the export. :-) Review Source TH Tomáš H. Vedoucí týmu Banking Used the software for: 2+ years ### "Best Conversational AI for Customer Support Center" January 27, 2021 5.0 I appreciate the flexibility of Amio. I was also impressed how fast they're delivering requested features. Pros I value the most the ease of defining answers for customers' questions that should be automated. The editor is as simple as answering the question as we are used to. However, creating a complex structure with conditions or slightly different answers for different messaging channels is an option too. The biggest value for me and my team is an integration to Genesys and the ability to automate all messaging channels we provide a support on. I cannot imagine to provide such a high quality support without Amio anymore. Cons Didn't find anything. Didn't find anything. Review Source Response from Amio January 5, 2023 Thanks, Tomáš for your kind words. VS Viktor S. Commercial Director Hospitality Used the software for: 6-12 months ### "Reviewing Amio" December 12, 2022 5.0 Pros I like their proactive outreach. It really made an impact on the numberof total bookings we made. That's a really important thing in ourbusiness. Cons Nothing comes to mind here. We are full satisfied. Review Source Response from Amio January 5, 2023 Great to hear that a chatbot proactive outreach is increasing the conversion! MF Michal F. Marketing Consultant Marketing and Advertising Used the software for: Less than 6 months ### "The Amio Review" March 16, 2023 5.0 It helps my client handle the customer requests and allows them to focus on more complicated requests. Pros I enjoyed working with Amio and using their solution. The team was efficient and helped me and my client with the onboarding process well. I would definitely recommend it to other users that are looking for an AI chatbot on their website. Cons Nothing to say here at this point. "Powered by Amio" label cant be removed Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[Daktela](https://www.capterra.com/p/229567/Daktela/) Review Source Response from Amio March 17, 2023 Thanks Michal for your feedback and continues sharing of Amio with your customers. WP Wenn P. Customer Care Manager Apparel & Fashion Used the software for: Less than 6 months ### "Reviewing Amio" December 27, 2022 5.0 We haven't been using Amio for too long but so far, we're satisfied with the product. Pros I like that Amio helps with the customer support workload and can help customers in multiple languages. Cons After business hours, customers cannot leave their contact information and have to contact us again via email or phone. Review Source Response from Amio January 5, 2023 Thanks for your feedback. I am passing your request regarding customers' info outside of business hours to our product team. They should reach you soon to discuss the details. MH Michal H. CSS Retail Used the software for: I used a free trial ### "The Amio Review" October 18, 2023 5.0 Pros With Amio, we benefit from an easy-to-use email editor and robust analytics that enhance our email bot. This combination simplifies customer interactions and provides insights for continual improvement, making our email automation process both efficient and effective for customer support. Cons There is nothing I can think of at this moment. Review Source Response from Amio October 19, 2023 Thanks, Michal for sharing your experience with Amio email bot. 👍 VS Vladimir S. IT Executive Automotive Used the software for: Less than 6 months ### "Amio Review" August 22, 2023 5.0 Pros I liked the easy onboarding process, high amount of collected leads and the help with customer service. It is benefitting us by automating a lot of our support requests and collecting leads from our webchat. Cons Right now I can't think of anything to put in this field. Review Source Response from Amio August 24, 2023 Happy to support you with getting higher online conversions. ✌️ TZ Tomas Z. CPTO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amio helped us automate our customers requests" February 8, 2024 5.0 Pros Possibility of automations for customers and saving time of our customer care specialists so they can take care about important cases of customers issues. Cons So far nothing I would mention. This company serves us what we expected Review Source ND Nevena D. Customer Care Team Leader Retail Used the software for: Less than 6 months ### "Review of Amio" December 27, 2022 5.0 Pros It was very easy to set up, onboarding was nicely done and their success team is very helpful. Cons Nothing that I can think of at the moment. Review Source Response from Amio January 5, 2023 Thanks Nevena for sharing your experience. Similar Products Featured