# Conclusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Conclusion the right Service Desk solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184045/Conclusion/reviews --- Conclusion 4.8 (18) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Conclusion Ease of use 4.5 Customer Service 4.8 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PG Pavel G. Chief Product Manager Computer Software Used the software for: 2+ years ### "Best platform to develop digital products" March 26, 2019 5.0 The main problem is communications between customers, product and project managers and our development team. Before implementation we had to use different systems for each team, make use a lot of email and messengers, constantly loosing track of tasks and documents. Eller helped us to move to single platform and to keep track of all tasks and finance, we improved our discipline and customer satisfaction. Pros The Eller has almost unique blend of task manager, instant messenger and powerful project management and Service desk functionality. We can have our development process in the same system without need to switch between different non-integrated applications. The user interface is also brilliant, it's very fast, lightweight and intuitive. Eller is a highly customisable platform, we have setup all our processes and customised forms to capture required data. Cons The software is quite expensive, but affordable comparing to competitors. Review Source JL Juraj L. consultant Consumer Services Used the software for: 2+ years ### "complex solution for very good price " October 25, 2022 5.0 Pros Different areas like Project management, SD, CRM connected into one system with very good logic behind. Cons Reporting could by better or some connectors to PowerBI or Excel would be great. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Conclusion Better TCOBetter score of build-in SW functionality from requested finctionality Review Source VR Verified Reviewer VP Technology and Delivery Telecommunications Used the software for: 1-2 years ### "Good tool for end-to-end process" September 16, 2022 4.0 Testing and operation team is using it daily and are satisfy with usage. For new users it is taking significant time to get to daily routine workflow Pros Easy processes once setuped, possible integration to many other tools Cons Design and clear user journeys for not daily-used users is not easy. Configuration for non-tech advanced people is hard to achieve. Not enough detailed documentation Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Conclusion Price options and easy integration withing other company systems Review Source TS Tomáš S. Project Office Manager Information Technology and Services Used the software for: 2+ years ### "Fast deployment and customization." October 19, 2022 5.0 We use and implement conclusion for more then 6 years. Conclusion was wervy flexiblem, usefull and integrated tool from very begining but most interesting thing is continual improvement, new modules, new featues, rich and easier configuration. Pros Initial installation can be deployed and configured in hours. Users/Admins are able to customize and even develop new functionalities within hours or few days. Cons There are many features and possibilities of configuration which may in the beginning cause the product very complex and difficult to use. There is no single or general methodology implemented in the basic configuration and it requires someone who strictly defines the processes. Review Source JK Josef K. Software Architect Information Technology and Services Used the software for: 1-2 years ### "Conclusion to Conclusion" September 23, 2022 5.0 Conclusion is a large product with many interesting features. We like the simplicity of the technical deployment. Like any similar system, it brings with it difficulties with changes in user procedures, adaptation to product features, or the need to modify the product according to the needs of the organization. For us, the ability to customize and adapt to our needs is very interesting. This feature allows us to go both ways. Pros Efficient, very functional and customizable UI Low-code concept Useful integration to other systems A lot of standard features and function for demand, project management Interesting Task management with workflow Good notification system Cons Improve UI features for low-code editing (better GUI editor, improve JS console) Improve gantt UI Improve program management Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[GitLab](https://www.capterra.com/p/159806/GitLab/)[Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) Review Source MM Matus M. Project coordinator Information Technology and Services Used the software for: 1-2 years ### "Conclusion is Cooperation" October 2, 2022 4.0 Working with the people who created Conclusion is very inspiring and I enjoy it. Pros Conclusion is very user friendly, very fast (real time data updates) and its use is intuitive and simple. It is easily configurable. Objects can be connected easily and working with Lifecycles is great. The possibilities for collaboration are amazing. Cons Integration with business processes is not easy, because it was necessary to develop functionalities that conslusion did not have yet. So it was necessary to develop relatively many functionalities, or finish them off. But this is more a question of correct and clear specifications from the client's side. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Switched from [Lotus Notes To Office 365 Migration](https://www.capterra.com/p/178657/Lotus-Notes-to-Office-365/) Because of Lotus Notes :-) Review Source JN Jiri N. CIO Telecommunications Used the software for: 2+ years ### "Excellent tool for supporting all key IT processes" March 28, 2019 5.0 We have been using the Conclusion for 4 years and gradually we implemented full scope of available modules and functions. The Conclusion helps us to be more efficient and productive and we saved investment about 20% (no needed any additional supporting applications) and operational costs about almost 30%  (due to supporting costs and license maintenance costs). We can plan and synchronize projects each other, supervise test progress and deployment on production. The Conclusion provide us with all needed data for decision making and control our IT environment effectively. Pros \- a comprehensive and compact IT management support tool - collaborative platform for business and IT staff - unique solution for business analysis preparation - effective sharing of all data for making decision - seamless integration of all modules - easy implementation and fast adoption Cons \- there are no major flaws or issues - be aware that all comprehensive solutions require a preparation and effort Review Source PŠ Petr Š. Senior Project Specialist Broadcast Media Used the software for: 1-2 years ### "Eller Software in DCIT" September 20, 2022 4.0 Pros Eller software is easy to use. Improved our communication with customers and partners as well as internal processes. The system greatly reduced email sending. It is very intuitive and easy to administrate the system. The system is modern. Cons At the moment, I can't remember any major system flaws. It probably means that I am satisfied with the system. Review Source MM Michal M. CEO Information Services Used the software for: 1-2 years ### "Nice tool for Requirement and Project Management" October 10, 2022 5.0 Pros What surprised me the most was scalability and the speed of Eller application. Cons Well, what bothers me the most is disability of easily opening pages into new tab and missing friendly url. That would help me to work even faster and friendly URL would give me better understanding where I am (especially at the beginning of using the application) Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Review Source IS Irina S. Project Manager Information Technology and Services Used the software for: 2+ years ### "Revolution framework and complete system" March 6, 2019 5.0 IT-service support management, lifecycle management settings and customizations. IT-equipment service company processes automatization through entire lifecycle: asset, workforce management, customer support, reporting. Integration of Conclusion Platform with financial system (procurements and stock processes) and Billing system (providing by Customer). Pros Simple in understanding, using, integration and customizing working spaces. Easy to start. The new philosophy of project approach. Online data update. High performance. New approach in IT-architecture and data access. Cons The product is new developed. There is not much information on the Internet about it. We had to use vendor support during the project implementation Review Source JŽ Jan Ž. Web developer Computer Software Used the software for: 2+ years ### "Very robust system which helps you to achieve almost everything" February 24, 2020 5.0 We are using the Conclusion for project management, software development, gitlab hook management, service interventions (car management) and service desk. I recommend to implement you processes one by one. The system is only that good as good was your preparation for configuration. Illogical decisions can lead to poor user experience. Just ask the support if you are not sure. Pros It is a very flexible and configurable system. You can configure it into almost every shape you like. Do you want to have a register of something with a life cycle, integration and automation? Put it into Conclusion. Cons It may be difficult to set up all processes initially. Review Source Response from Eller February 25, 2020 Thank you very much for positive feedback! RJ Radoje J. NOC&SD Manager Telecommunications Used the software for: 2+ years ### "Conclusion is the BEST!" October 17, 2022 5.0 We are using a lot of different functionalities of Conclusion system, and everything works perfectly. Pros It's really easy to manage and deploy new features. Totally user-friendly tool with a lot of functionalities Cons Till now we didn't find anything 'bad' or 'heavy' to manage. Everything is just perfect! Reason for choosing Conclusion Have all functionalities for lower price Review Source VD Vildana D. OSS Engineer Telecommunications Used the software for: Less than 6 months ### "Vildana's Conclusion rewiew" October 17, 2022 5.0 We are solving all network issues, reporting and tracking incident and getting statistics Pros It is so easy to use! Really colorful and organized,simple but yet professional ! Cons Everything was good, maybe creating some roles and permissions we a bit confusing. Reason for choosing Conclusion Because it is really easy and understandable to use, very user friendly. Review Source SB Stepan B. Advisory Manager Management Consulting Used the software for: Less than 6 months ### "Connecting business and IT" April 5, 2019 5.0 We currently use Conclusion to better manage requests from our clients related to a support of our software solutions. We have also run a proof of concept for demand management and project management modules. I believe that Conclusion is well positioned to solve the following business-IT problems: • Lack of governance around demand intake and prioritization • Inefficient IT delivery leading to business dissatisfaction • Inadequate capacity planning and utilization of resources • Inefficient requirements management Pros I see the biggest advantage of Conclusion in its ability to enable both business and IT users to collaborate more easily and efficiently. Moreover, the user interface is simply great and incredibly fast. Conclusion offers a bunch of functionality and ready to use processes in all crucial areas of business and IT collaboration such as a service desk, demand management, requirements management, project management, capacity planning or testing. This is an advantage especially when you do not have these processes supported by any tool. Even though you already use some commonly used tools Conclusion has built-in adapters. Last, but not least it is a highly configurable application which needs minimum hardware requirements. This makes its implementation faster and cheaper. Cons While some of the functional modules offer enough out-of-the-box functionality, there are several areas, e.g. program portfolio management or demand prioritization, that will likely require more customization when implemented in a larger enterprise. Review Source IK Ivan K. Senior Manager, IT Governance Utilities Used the software for: 1-2 years ### "Configurable" October 14, 2022 5.0 Pros Easy to configure by our internal team. Cons Some modules are not pre-configured (customer must have internal vision about proces that is going to be implemented). Switched from [ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/)[ALVAO Asset Management](https://www.capterra.com/p/144068/ALVAO-Asset-Management/) Application consolidation Review Source IK Ivan K. Service manager Telecommunications Used the software for: 2+ years ### "All in one system" March 12, 2019 4.0 Thanks to Conclusion , we were able to decommission five legacy systems. Pros System is designed with respect to real users and our experience. We can always discuss new requests and our needs. Vendor is ready to adopt our proposals into the product roadmap. New features regularly appear in the product. Cons Some configurations are still "half coding", nicer GUI would help. Review Source AS Anvar S. CEO Computer Software Used the software for: 1-2 years ### "My Conclusion Experience" February 10, 2020 5.0 Pros This software is very flexible. Very easy to configure Cons The product was not localized for Kazakh language, but actualty it was not a big problem Review Source PN Philipp N. DevOps engineer Information Technology and Services Used the software for: Less than 6 months ### "Easy-to-implement and well-structured product." September 16, 2022 5.0 It was easy to integrate the CRM system into our business processes. One of the most fascinating things is the tech support, which is more helpful than you can expect. Pros It's one of the most adjustable CRM system. The customization level helps to meet almost any business need. The other big plus is a relatively low threshold for administrators for maintain the system. Cons The documentation for developers and admins could be more comprehensive. Reason for choosing Conclusion Easy to use, easy to maintain, user friendly UI/UX. Review Source Similar Products Featured