# BrokerKit Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is BrokerKit the right Real Estate Agency solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/184493/BrokerKit/reviews

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BrokerKit

4.9 (59)

[View alternatives](https://www.capterra.com/p/184493/BrokerKit/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of BrokerKit

Ease of use

4.8

Customer Service

5.0

## Pros and Cons in Reviews

KN

Keira N

Director of Growth and DevelopmentReal Estate, 11 - 50 employeesUsed the software for: 6-12 months.

“I've also been able to manage retention of my current agents and use the features for text blasts and appointment settings that have assisted in exceling my business.“

March 16, 2026

HK

Hannah K

Vice PresidentReal Estate, 11 - 50 employeesUsed the software for: 1-2 years.

“Some of the interface takes time getting use to, sometimes it takes a lot of clicks to do an otherwise simple function“

November 24, 2025

DH

David H

BrokerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years.

“Brokerkit is a user-friendly platform that makes it simple to track my leads—whether I’m reaching out by phone, email, or text.“

April 9, 2025

SP

Shane P

General Manager AdministrationReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months.

“Initial set up was difficult because of our current systems and not at all due to broker kit. “

November 21, 2025

SK

Shane K

Director of GrowthReal Estate, 51 - 200 employeesUsed the software for: More than 2 years.

“It helps me stay organized, consistent, and focused on the right conversations. Since using it, I've seen a measurable increase in agent engagement and scheduled meetings.“

June 24, 2025

DP

Dana P

AdminReal Estate, 2 - 10 employeesUsed the software for: 6-12 months.

“I don’t like the login process.“

November 11, 2025

SK

Shane K

Director of GrowthReal Estate, 51 - 200 employeesUsed the software for: More than 2 years.

“It keeps all communication in one place, tracks engagement, and ensures no lead slips through the cracks.“

June 24, 2025

BN

Bethany N

Director of Broker EngagementReal Estate, 2 - 10 employeesUsed the software for: 6-12 months.

“It took me a hair longer that I would have liked to get familiar with the filters because I was making it harder than it actually was.“

March 12, 2025

## Showing most helpful reviews

Showing 1-25 of 59 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Michael B.  
Recruiter  
Real Estate  
Used the software for: Less than 6 months

### "Michael Belcher Brokerkit Review"

January 17, 2025

5.0

So far it has been great. Getting started has been somewhat of a hassle but \[sensitive content hidden\] has been nothing but patient with me thru the onboarding process. The biggest trouble that I experienced was with Microsoft Authenticator which was a royal pain. \[sensitive content hidden\] was a CHAMP!!! He is the reason I did not ask for my $$$ back. (as i paid for the year).

Pros

Ability to reach more agents in my region vs just locally. We know that Real Estate is becoming very regional. I am recruiting in TN, NC & Va. This platform helps spread the word my quickly than me having to manually do it or have a virtual assistant do it.

Cons

There a lot of things brokerkit can do that may benefit larger firms where they look at metrics. I am simply just looking to build my brokerage with new, possibly low performing agents, and obviously your middle of the road agents. We have a great in house training program and love to coach up agents. So i guess the bottom line is all the bells and whistles is a bit much.

Switched from

[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)

There was not enough features that I could use without having to buy other systems to compliment

Review Source

Response from BrokerKit

January 20, 2025

Michael, thanks for the review! We value you as a customer and appreciate the feedback. It is great to hear you were able to work with the Brokerkit Customer Success team to get your Microsoft login issues addressed.

AP

Adrian P.  
CEO  
Real Estate  
Used the software for: 6-12 months

### "Honest Review: How BrokerKit Organized Our Recruiting"

July 3, 2025

5.0

After using BrokerKit for a while now, I can say it's completely transformed how my brokerage handles growth. The biggest win for me has been its ability to bring order to the chaos of recruiting. What I liked most was how it organized my daily workflow. Thanks to BrokerKit, I have a clear, focused call list every morning that my whole team can see and act on. It’s an all-in-one hub; having our recruiting and retention efforts in a single platform has been a game-changer. The email and text campaigns are incredibly easy to set up and have saved me countless hours, letting me nurture leads without constant manual effort. It is intuitive and was easy to adopt, which was a huge relief. For any brokerage owner or manager who is serious about growth and needs a system to keep their recruiting and retention efforts on track, I would absolutely recommend it. It gets the core job done exceptionally well.

Pros

BrokerKit provides a centralized platform for all of our growth activities. It combines recruiting, retention, and communication tools, which simplifies our workflow and eliminates the need for multiple systems.

Cons

The platform's interface can be somewhat rigid compared to other tools on the market. Greater flexibility to tailor the system to our specific processes would be great, but, overall, it is a phenomenal product.

Alternatives considered

[BoldTrail](https://www.capterra.com/p/176447/BoldTrail/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing BrokerKit

My primary challenge wasn’t necessarily a lack of people to call; it was the chaos of managing the process. We had leads coming from various sources, but our follow-up was inconsistent, communication was scattered across different platforms, and I had no clear visibility into my team's recruiting pipeline. Courted, from my perspective, appears to be an incredibly powerful intelligence tool. Its predictive analytics, telling you who is most likely to move and when to reach out, are impressive. However, I felt that layering that level of sophisticated data onto a broken or non-existent follow-up process would be like pouring high-octane fuel into an engine that needs a tune-up. The best leads in the world are useless if you don't have a rock-solid system to nurture them.

Switched from

[Lone Wolf BrokerMetrics](https://www.capterra.com/p/10020311/BrokerMetrics/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Beyond integration, the overall user experience of OnTask Recruiter was a major factor. I needed a platform that my team would want to use. The reality is, if a system feels dated or complicated, people will find workarounds, and the investment is wasted. I was looking for a clean, intuitive interface that felt more like a modern web app and less like a complex database.

Review Source

KN

Keira N.  
Director of Growth and Development  
Real Estate  
Used the software for: 6-12 months

### "Grow your Brokerage with ease "

March 16, 2026

5.0

My experience thus far has been excellent, as my entire company all 11 locations utilize Brokerkit for growth, development and retention

Pros

Brokerkit has allowed me to organize my recruiting data and create and utilize existing recruiting campaigns. I've also been able to manage retention of my current agents and use the features for text blasts and appointment settings that have assisted in exceling my business.

Cons

I currently don't have any cons with brokerkit as I have taken trainings and tutorials to help maximize the features and they have worked well

Switched from

[Lone Wolf AgentMetrics](https://www.capterra.com/p/10031934/Lone-Wolf-AgentMetrics/)

Brokerkit is much more efficient and user friendly and has more features

Review Source

Response from BrokerKit

March 17, 2026

Keira, thanks so much for taking the time to share your feedback! We appreciate that and let us know how we can help. Jim/Brokerkit

JB

Jessica B.  
Recruiting Marketing Specialist  
Real Estate  
Used the software for: Less than 6 months

### "Great customer service and response rate!"

March 6, 2025

4.0

Still in the beginning stages. On week 2-3 of campaigns. Customer service, Manuel, has been amazing!

Pros

I really liked the pre-set up email campaigns. It made it easy to start with a template and then modify. Easy utilization of account. Great customer service and fast response rates.

Cons

I wish the dashboard was a little more intuitive. I don't like that i have to filter contacts to see more details or that I have to visit the contact card for complete info. Also, I wish we could attach bigger files in email.

Review Source

Response from BrokerKit

March 7, 2025

Jessica, thanks for your feedback! Much appreciated. Brokerkit Product Team

TN

Terri N.  
Associate Broker  
Real Estate  
Used the software for: Less than 6 months

### "Way to go BrokerKit!!!"

December 23, 2025

5.0

The Demo was amazing. \[sensitive content hidden\] did a great explaining everything and being aware of my time. Onboarding has been simple. It appears that there are able people to use for customer support which is important to me as I navigate through.

Pros

The value for the money is outstanding. This product is top notch. It will help my recruiting efforts 100% more than what I was doing. The ease of use was important to me because of time constraints with other things that I need to get done in a day.

Cons

There is nothing that I found that I like least about BrokerKit so far and I do not expect to find anything because the product is so outstanding!!

Review Source

CS

Christina S.  
Manager  
Real Estate  
Used the software for: 1-2 years

### "Supportive Customer Service, Easy to use Platform"

July 25, 2025

5.0

Positive experience thus far. Good Onboarding startup even though I have not used it 100% to my benefit (no fault on Brokerkit). Looking forward to learning more and scaling the business. Would likve to see Canadian integrations in the roadmap.

Pros

The support is always able to provide timely and helpful assistance. Great system for lead management and good value

Cons

There are some nuances that relate to the Canadian market and so far there are no integrations for that that compare to the US market like "Realmetrix" etc...

Alternatives considered

[ActivePipe](https://www.capterra.com/p/205661/ActivePipe/)[Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/)

Reason for choosing BrokerKit

SMS features, and easy of use. The abillity to have the more than one admin account. good onboarding

Review Source

CM

Carrie M.  
Business Development and Marketing  
Real Estate  
Used the software for: 6-12 months

### "My experience with BrokerKit after about 6 months."

November 3, 2025

5.0

Pleased with the platform and capabilities. Support is great- very quick and responsive. I appreciate the webinars and other resources that provide very helpful information beyond just how to use the platform.

Pros

Excellent customer support and resources. Have found it to be pretty easy to learn and use. Happy with this platform so far. And appreciate that they are always making improvements and updates.

Cons

Not really a dislike as much as I think it would be beneficial to have the option of more than one landing page so you could tailor them for each of your target audiences. But the option available has been useful and easy to incorporate into our own website.

Review Source

VKH

Van Khenieddi H.  
ADMIN SUPPORT  
Real Estate  
Used the software for: 2+ years

### "What I love in Brokerkit"

September 2, 2025

5.0

Overall, it is smooth and seamless. This system has everything I need, from calling to texting and emailing, and also for AI use.

Pros

Their support is fast and reliable, and they make sure my concerns are taken care of. Their system is user-friendly, too.

Cons

Maybe if they can launch an app for mobile too. It would be easier for their user if they also had an app that we can use.

Review Source

Response from BrokerKit

September 9, 2025

Van, thanks so much for the review and feedback. Please note that while Brokerkit does not have a stand alone mobile app currently, you can login on your phone or tablet with your mobile browser and the entire app is mobile responsive and you will have the full functionality. We test all changes on the current Apple phone, tablet, laptop and desktop dimensions. Please see the details here: https://info.getbrokerkit.com/knowledge/hc/en-us/articles/360004634051-does-brokerkit-have-an-app-can-it-be-accessed-with-my-mobile-device-

RM

Renee M.  
Branch Manager  
Real Estate  
Used the software for: Less than 6 months

### "I love BrokerKit!"

December 24, 2025

5.0

Just getting familiar with all the different tools so far and I love the variety and the support has been fantastic!

Pros

The tools and features can create seamless communication with all sources and tracking for better results!

Cons

There are some bugs but the support team fixes them fast! There are a lot of training videos also for help!

Review Source

SF

Steve F.  
Broker  
Real Estate  
Used the software for: Less than 6 months

### "Game Changer"

December 6, 2025

5.0

Super Good and Super service oriented. When I have had questions or make a mistake, they have been helping me out.

Pros

Just getting started, but so far, so good. Great for guy like me who is too old. Making the best of it.

Cons

Nothing yet, but it is a learning curve, once you get the hang of it. I am not crazy about tech, although it is working.

Review Source

Response from BrokerKit

December 8, 2025

Steve, thanks so much for the kind works and for being a great customer!

YE

Yajaira E.  
Growth Specialist  
Real Estate  
Used the software for: Less than 6 months

### "User Friendly"

September 28, 2024

5.0

its been a very user friendly system that is connected to our IDK platform and it syncs so well. Even can input prospects that arent on the IDX

Pros

It is very user friendly. I enjoy they different views, from recruiting to onboarding, the features to leave notes are also amazing. no stone unturned

Cons

as of now its connectivity so not brokerkit issue. It moves slow if your internet or system is slow of course. no least favorite part

Review Source

Response from BrokerKit

October 4, 2024

Thanks for the feedback and for being a valued customer!

JD

Joseph D.  
Managing Partner  
Real Estate  
Used the software for: 6-12 months

### "Works Great, easy to use. Great customer support!!!"

October 11, 2024

5.0

Great could not be happier!!! Cant wait to start another campain!!

Pros

Works Great, easy to use. Great customer support!!! Easy way to get in touch with large groups of people, via text or email

Cons

Nothing everting works fine, there is nothing i dont like

Review Source

Response from BrokerKit

October 22, 2024

Joseph, Thanks for the kind words and taking the time to log a review. We really appreciate the chance to work with you! Brokerkit Product Team

sV

sharon V.  
Director of first impression  
Real Estate  
Used the software for: 2+ years

### "Brokerkit"

February 25, 2021

5.0

I really enjoy this system very much. It's so easy to do many things with this system.

Pros

I love that it is so easy to add in recruits and that I can add them so quickly to the retention page. I really like that I can have multiple people working in the system with their clients and we don't get mixed up on who belongs to whom cause we can add an owner to each entry.

Cons

that you can't search a person by the phone number

Review Source

Response from BrokerKit

March 1, 2021

Thank you so much for your kind words! Brokerkit has the functionality to search by phone numbers. We reached out to Sharon directly to explain how to accomplish this.

SM

Sharon M.  
Special Projects Coordinator  
Real Estate  
Used the software for: 6-12 months

### "My Every Day Management Tool"

July 19, 2019

5.0

I am in Brokerkit nearly everyday to manage on-boarding for the new agents as well as manage the recruiting efforts by assisting some of the manager's that need assistance for owning and followup.

Pros

What is like the most about Brokerkit is the daily email reminders of the Retention and Recruiting Agendas. We have grown 230 agents in an instant from acquisition and it was really easy to get them in the system and to start them with on-boarding. I also like the ease of locating, editing and adding agent profile information.

Cons

I would like to see more control of sending campaigns with specific times so that the campaign can state "good morning" or "good evening" in the body of the email.

Review Source

AJ

Ashley J.  
ATL  
Real Estate  
Used the software for: 1-2 years

### "Finally a CRM for team leaders "

July 18, 2019

4.0

Fantastic! Nailing my recruiting goals

Pros

I know who to call every day. BK builds a pipeline for me and helps me follow up with leads consistently.

Cons

Id like more conversion rate information. I’d like the ability to combine duplicate entry’s. I’d like the ability to clean up a roster of agents by taking out the entire roster and replacing it with a current one in 1 action

Reason for choosing BrokerKit

Aligned with KW and I knew the team leader who was pitching it

Review Source

SK

Steve K.  
Managing Broker  
Real Estate  
Used the software for: 2+ years

### "Easy fo Use"

January 16, 2021

5.0

I like, both the e-mail piece and texting piece.

Pros

We are able to reach out and touch all our over 300 agents with one email or text.

Cons

Sometimes it takes too long to show up on the receiving end.

Reason for choosing BrokerKit

I dont really know

Review Source

Response from BrokerKit

December 8, 2024

Thanks so much for the feedback! Since this review we have added the ability to schedule emails or texts that you send to your agents which should let you send the updates exactly when you want them to be received.

RM

Rick M.  
Managing Broker/Owner  
Real Estate  
Used the software for: 1-2 years

### "BrokerKit Hits the Mark for Brokerage Recruiting CRM"

January 15, 2021

5.0

This is our primary CRM for real estate agent recruiting. We use it everyday. We have tripled the number of agents that have joined our firm in the last year and BrokerKit is one tool that has helped with our great growth

Pros

We like the ease of use and useful drip campaigns.

Cons

Would like more robust mass texting options.

Review Source

Response from BrokerKit

December 8, 2024

Thanks so much for your feedback Rick. Since this review we have add lots of options for mass texting including: MMS image texting, texting videos, AI Assist to write texts and also scheduling texts. We look forward to bringing you up to speed on those.

CK

Curt K.  
Office Manager / Agent  
Real Estate  
Used the software for: 6-12 months

### "Intuitive and powerful"

July 26, 2019

5.0

Customer support and overall experience is exceptional

Pros

The user interface is beautiful and intuitive which makes using it very easy. And that's key, given that CRM's only work if they're used.

Cons

There's not a lot bad to say. They've worked out the kinks and it's ready to use and enjoy

Review Source

Response from BrokerKit

December 8, 2024

Thanks so much for your feedback Curt as we appreciate the opportunity to work with you and your brokerage.

MT

Mike T.  
Real Estate Recruiter  
Real Estate  
Used the software for: Less than 6 months

### "Get BrokerKit!"

February 20, 2021

5.0

BrokerKit makes recruiting/retaining easy!

Pros

new dialer feature is amazing, allows you to type notes while on the phone with potential agent

Cons

Wish the feature of agents referring other agents was easier for agents to use/send referrals to admin IE via app

Review Source

Response from BrokerKit

February 26, 2021

We have existing functionality for enabling agent referrals, and the Brokerkit customer success team reached out to Mike to update him on how to use this feature.

SS

Stu S.  
Broker/Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great Customer Support"

March 17, 2021

5.0

Pros

Great customer support! I would highly recommend this platform!

Cons

I would like to see more pre-written templates.

Review Source

Response from BrokerKit

March 19, 2021

Stu, thank you so much for your kind words! Brokerkit is continuing to add more prewritten templates to our libraries. We reached out to Stu directly to explain this.

SK

Shane K.  
Director of Growth  
Real Estate  
Used the software for: 2+ years

### "BrokerKit - The Perfect CRM For Real Estate Recruiting"

June 24, 2025

5.0

BrokerKit has become a cornerstone of my recruiting strategy. It helps me stay organized, consistent, and focused on the right conversations. Since using it, I've seen a measurable increase in agent engagement and scheduled meetings. BrokerKit gives me the tools to run smart, automated campaigns without losing the personal touch. It’s built for real recruiting, not just generic CRM use.

Pros

What I like most is how BrokerKit simplifies agent outreach and follow-up. It keeps all communication in one place, tracks engagement, and ensures no lead slips through the cracks. It’s like having a recruiting assistant built into my workflow.

Cons

They’re constantly improving, which I appreciate, but sometimes I wish certain features such as user experience requests were to roll out faster.

Review Source

MC

Melissa C.  
Recruitment and Retention Manager  
Real Estate  
Used the software for: 6-12 months

### "Broker Kit has everything you need to trach all communication, tasks, and setup campaigns with interactions. "

January 25, 2025

5.0

Overall, we love BrokerKit. We can custom and use HTML to make our emails look professional, I love the communication tracking and the campaigns make automatically touching contacts easy and seamless. I really appreciate at task list and priority settings in the tasks. Being able to see where you left off with every contact is a huge benefit.

Pros

I really liked the reports; however, I wish they had a few more personalized features. Overall, they provide very good metrics. We also appreciate having all our text messages, emails, notes, appointments, and Google Calendar integration on the contacts page. It makes it easy to see exactly where we left off with each contact. Additionally, I really value the personalized campaigns—there are so many options to choose from, and you can edit them to fit your exact needs.

Cons

It would really be helpful if you could schedule tasks, like text messages and emails. Like you do setting tasks. It would save so much time instead of setting a task to send a text, scheduling the text would be a huge time savings. I think the reports need more metrics to choose from and personalize, also being able to customize your dates would be extremely helpful. Also, when setting tasks, it would be nice to customize the views of your contacts to show that task metrics all the time instead of having to expand it for every contact. Little tweaks could really improve things.

Review Source

Response from BrokerKit

January 28, 2025

Melissa, thanks for the detailed feedback. We will email you directly but as an FYI: You can schedule tasks by adding them in a campaign. You can also schedule texts.

DH

David H.  
Career Consultant  
Real Estate  
Used the software for: 2+ years

### "Brokerkit Makes Real Estate Recruiting Easier"

July 13, 2025

5.0

I use Brokerkit for real estate recruiting and find it incredibly user-friendly with great support and features.

Pros

I’ve been using Brokerkit as my CRM and find it very easy to use. Their support team is responsive and helpful.

Cons

At this point, there’s nothing specific I dislike about Brokerkit. It’s user-friendly and support is great.

Review Source

Response from BrokerKit

July 14, 2025

David, thanks so much for taking the time to provide feedback. We appreciate your feedback and also the chance to work with you!

TP

Theresa P.  
Director of Operations  
Real Estate  
Used the software for: 6-12 months

### "Above and Beyond!"

September 3, 2025

5.0

Onboarding and support have been exceptional. Especially with support. It is easy to get a live person in a very short period of time!

Pros

It is user-friendly, a robust CRM, and with the Relitixs AP,I it is a current source of agent info and activity to aid in potential recruiting efforts

Cons

Originally, it was the fact that we couldn't see email responses to our emails. That has changed, and I love that we can now see entire communications and conversations

Review Source

Response from BrokerKit

September 5, 2025

Theresa, thanks for the feedback and we appreciate having you as part of the Brokerkit team!

SP

Shane P.  
General Manager Administration  
Real Estate  
Used the software for: Less than 6 months

### "Customer Support Is GREAT!"

November 21, 2025

5.0

Overall experience has been great. The functions, templates and options within are really helpful. Learning new things everyday!

Pros

Customer support is always available and helpful. The platform is user friendly. The functions within the platform make contact and follow up simple. The task function ensures no person slips through the cracks.

Cons

Initial set up was difficult because of our current systems and not at all due to broker kit. Maybe a more broad acceptance of integration would be beneficial. This is where support stepped in and got us up and functioning.

Review Source

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