# Synder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Synder the right Accounting solution for you? Explore 255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185441/Business-Payments/reviews --- Synder 4.7 (255) [View alternatives](https://www.capterra.com/p/185441/Business-Payments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Synder Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Dee Dee M Managing PartnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “It also created multiple clearing accounts in my chart of accounts (which would be workable, but time intensive), and also new expense and income accounts.“ July 30, 2024 Shamanth S OwnerRetail, Self-employedUsed the software for: 1-2 years. “After spending over 10 months working with their support team to prove the integration didn’t work, the only solution they offered was a statement-level integration that is extremely high-level and doesn’t support proper inventory management or meaningful reporting. When I asked if the previously offered 40% discount could apply—since the only available solution was essentially a band-aid workaround—the request was denied and I was told I could simply cancel if I wasn’t satisfied.“ March 7, 2026 EK Emily K OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It's easy to track customer payments, and also do refunds.“ June 5, 2026 Shamanth S OwnerRetail, Self-employedUsed the software for: 1-2 years. “It’s difficult to accept that explanation when I provided multiple examples of transactions where Synder pulled incorrect numbers that did not match the actual payout statements.“ March 7, 2026 Shamanth S OwnerRetail, Self-employedUsed the software for: 1-2 years. “The only positive aspect was that some of the frontline customer support representatives were polite and willing to listen.“ March 7, 2026 MB Michael B OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Poor Service / Unreasonable Customer Support, I contacted customer support and traded emails only to get "note that according to our Terms and Conditions, purchases are considered final and non-refundable" and your subscription will be active for the next 364 days.“ July 4, 2025 Ashley G Operations ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “The issue was resolved quickly once identified, and the support team made the process smooth and easy to understand.“ May 13, 2026 Shamanth S OwnerRetail, Self-employedUsed the software for: 1-2 years. “The pricing practices were also frustrating. While the platform still had unresolved bugs, they offered a 40% discount if I switched to an annual plan.“ March 7, 2026 ## Showing most helpful reviews Showing 1-25 of 255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley G. Operations Manager Retail Used the software for: 1-2 years ### "Excellent Customer Support" May 13, 2026 5.0 Very happy with the experience. The issue was resolved quickly once identified, and the support team made the process smooth and easy to understand. Pros Excellent customer support, knowledgeable team, quick troubleshooting, and clear communication throughout the process. They took the time to properly investigate the syncing issue instead of giving a generic response. Cons Troubleshooting took a little back and forth at first due to the syncing issue involving multiple platforms, but the support team stayed engaged and worked through it thoroughly. Review Source PN Phillip N. Founder Financial Services Used the software for: Less than 6 months ### "Great solution to sync 1000s of Stripe payments in QBO" May 13, 2019 5.0 Fantastic. It does what it says it will do. Pros Super easy to set up. WOrks the first time. QBO records all required info from the connection. Cons paying via paypal. But I think they have changed that. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Synder Much easier to setup. Took 2 minutes. Plus great customer support from Kirill. Review Source RS Rossy S. Bookkeeper Accounting Used the software for: 6-12 months ### "Outstanding Support Team!" June 1, 2026 5.0 The support team is excellent. They are always on top of every issue and make sure all of my concerns are fully resolved. They helped me tremendously with all of my questions, and thanks to their guidance, I gained a much better understanding of how Synder works. They were exceptional in handling my issues and stayed with me throughout the entire process until everything was completely resolved. Their patience, knowledge, professionalism, and dedication made a huge difference. I am extremely happy with the support I received and truly appreciate all of their help. They are champions at what they do and provide outstanding customer service. Pros The support team is excellent. They are always on top of every issue and make sure all of my concerns are fully resolved. Cons They answered all of my questions and helped me better understand how Synder works. Their patience, knowledge, and dedication throughout the entire process were outstanding. They stayed with me until everything was resolved, and I truly appreciate their commitment to providing excellent customer service. Thank you for the amazing support experience! Review Source VR Verified Reviewer Owner Retail Used the software for: 1-2 years ### "Unnecessary Premium Price for a Product That Doesn’t Work | App Full of Bugs and Poor Management Response" March 7, 2026 1.0 My overall experience reflects the same concerns outlined in my 1-star review. First and foremost, the biggest issue was the amount of time wasted. I spent nearly a year working with their team trying to resolve issues with the platform (Shopify, PayPal & TikTok). That included repeated troubleshooting, providing documentation, and attending regular calls just to demonstrate problems that should have been identified internally. During that time, we were also paying a significant monthly subscription fee for software that required constant monitoring and correction. Many transactions had to be reviewed manually because the app was pulling incorrect numbers. Some issues were eventually addressed, but many were never resolved. Another frustrating aspect was the quality of support as issues were escalated. You would expect that as a case moves up the chain to customer service managers and leadership, the experience would improve. In my case, it was the opposite. Frontline support staff were generally polite and willing to listen, but once the issue reached management levels, the responses became dismissive and unhelpful. Finally, the biggest concern is misleading product claims. The company advertises that their TikTok order-level integration works, but based on months of testing and data from our account, that simply was not the case. Even after providing extensive documentation showing mismatches between Synder’s data and the actual payout statements, the issue was never properly acknowledged or resolved. Overall, the experience felt like spending a year troubleshooting a product while continuing to pay for it, rather than using a reliable accounting integration tool. Pros The only positive aspect was that some of the frontline customer support representatives were polite and willing to listen. However, as issues were escalated and it became clear that the app wasn’t working as advertised, the experience deteriorated. Higher-level support and management were largely unhelpful and dismissive of the concerns. Specifically, someone by the name of \[sensitive content hidden\] . Cons The biggest issue is that Synder is one of the highest-priced apps in this category without delivering the functionality it advertises. I strongly recommend reading the 1-star reviews carefully because many of them come from customers who ran into real operational issues with the software. Another problem is how concerns are handled once they reach higher levels of support. In my experience, management (for example, \[sensitive content hidden\] ) was dismissive of clear issues that prevented proper reconciliation. Instead of acknowledging the problems, they framed them as “enhancements.” It’s difficult to accept that explanation when I provided multiple examples of transactions where Synder pulled incorrect numbers that did not match the actual payout statements. That’s not an enhancement issue—it’s a data accuracy problem. The TikTok integration simply does not work (at least for a U.S./North America TikTok Shop account). If TikTok reconciliation in QuickBooks is the main reason you’re considering this software, save your time and money. The pricing practices were also frustrating. While the platform still had unresolved bugs, they offered a 40% discount if I switched to an annual plan. After spending over 10 months working with their support team to prove the integration didn’t work, the only solution they offered was a statement-level integration that is extremely high-level and doesn’t support proper inventory management or meaningful reporting. When I asked if the previously offered 40% discount could apply—since the only available solution was essentially a band-aid workaround—the request was denied and I was told I could simply cancel if I wasn’t satisfied. Overall, the experience felt like paying a premium price for software that doesn’t reliably perform the core function it advertises. Review Source Sha Lynn S. Bookkeeper Accounting Used the software for: I used a free trial ### "Great Platform Excellent Customer Service" June 10, 2020 5.0 Great!! I will continue to work with it to perfect my process and make the automation smoother Pros I really like the platform. Clean imports. It was refreshing compared to other platforms I have tried. And \[SENSITIVE CONTENT HIDDEN\], the tech, is just a chat away and super helpful. Cons Needs a few features added. Like classes for PayPal Switched from [SaasAnt Transactions](https://www.capterra.com/p/184336/SaasAnt-Transactions/) Saasant was too messy too many errors in imports Review Source Dee Dee M. Managing Partner Retail Used the software for: Less than 6 months ### "Too complicated, too time intensive" July 30, 2024 1.0 Time consuming, difficult set up, overly complicated a few seconds ago by dee...com Having worked with Webgility before (which is very easy, intuitive and has great set-up instructions, but is more expensive) I didn't think setting up Synder would be any big challenge. Boy was I wrong. Maybe if this was a first-time syncing set up you would find it easier to work with but having a previous system in place with an established work-flow, made this extremely difficult. Being a small business owner, wearing many hats, I couldn't spend the amount of time it would take to work your way through this confusing flow. Linking not just channels like Big Commerce and Amazon, but also Payment merchants like Paypal and Authorize.net, meant that I would get duplicate invoices, both subtracting inventory from my accounts on one transaction - one from Big Commerce and one from Authorize.net, etc. It also created multiple clearing accounts in my chart of accounts (which would be workable, but time intensive), and also new expense and income accounts. I should have dropped it during my 15-day trial, but I figured that I just needed to get my head around a different workflow and instead of fighting to make it fit mine, I tried to go with the flow and understand theirs, who knew, maybe it was easier. But reconciling all of these individual clearing accounts (Amazon, Big Commerce, Authorize.net, Paypal) and try to map products and expenses, while trying to keep the syncs going so shipping could continue was a nightmare. And nowhere could I find decent documentation on what different setting meant. The syncs also take forever, compared to Webgility. I would have to go find something else to do each time I tried a sync, even if it was just a few orders to test results. While scrambling to keep it going, figuring that I would eventually get it fixed issue by issue, my 15 days were up and they charged me for the full year. Still I was willing to keep trying, because I also knew there were smart rules that should be able to help me refine issues, once I got a good idea of what my issues were (there were so many I didn’t know where to start with support). I thought the smart rule purchase was a onetime $49.00 fee for ten rules, then found out that it was a monthly subscription fee so the initial $88.00 per month which I had signed up for went to $137.00. I finally just gave up and cancelled within 30 days of my initial download, and they are keeping my entire yearly subscription fee, no prorated refund of any kind. I’ve gone back to Webgility and the set up took 30 minutes. All is good. The price difference is negligible when you consider the extra $49.00 monthly for Synder over there base fee and the hassle. My nightmare is over, they can keep my money, I will tell you to be very careful with this set up. Be sure you have all the time you need to try it and realize how difficult it is and then go to Webgility. Or maybe just save yourself and try Webgility first. Rating: 5 Pros At first pricing was more reasonable than other syncing software. But functionality of base package is limited and once you add in monthly subscription to smart rules, pricing is comparative Cons Nightmare to set up. Very little documentation of settings. Sync time was mindblowingly slow. Had to find other things to do when syncing even a few sales transaction. Reason for choosing Synder Pricing Switched from [Webgility](https://www.capterra.com/p/128321/Unify/) Thought pricing was more reasonable until I realized base package does very little and you have to sign up for monthly fees for more options Review Source HL Hannah L. Owner Accounting Used the software for: 1-2 years ### "Time saving and helpful software" October 2, 2025 4.0 Synder has saved me HOURS (15+) every month and has allowed me to offer my clients the most accurate books while they work in various currencies. Their team members are extremely helpful and they always follow up to make sure that their answers and solutions truly fixed the concern. Pros The individual who helped me set up my Synder account was extremely helpful and thorough. He took time to answer my questions and offer solutions to my main concerns. Synder was the only software I could find that offered the ability to take one currency transactions and convert them to a different currency that my client has bank accounts in. Cons I find the platform to be overwhelming for someone that is not very tech savvy and I wish there was on demand live person support for quick questions. Review Source EK Emily K. Owner Hospitality Used the software for: 1-2 years ### "Solid support system " June 5, 2026 5.0 Overall I am so happy with Synder. The customer service is outstanding and reliable and very, very fast. Pros Reliable software with systems that make sense and are user friendly. It's easy to track customer payments, and also do refunds. Cons Synder is great, and its automation features save significant time and reduce manual errors. However, there are opportunities for improvement. Some advanced features require a learning curve, and additional in-app tutorials would be beneficial. Review Source SA Sherif A. CEO Retail Used the software for: 2+ years ### "Critical Feature Removed After Payment — No Accountability" May 27, 2025 1.0 We signed an annual contract with Synder because it appeared to offer exactly what we needed. But shortly after committing, they removed the key functionality our accounting team relied on. Support was evasive and ultimately unhelpful. The refund process is essentially non-existent—we’re stuck in limbo with no response from billing despite months of follow-ups. This experience has shown that once you're locked in, you're on your own. Pros Initially worked as advertised, syncing Shopify, Stripe, and QuickBooks Online. Easy to set up and configure. Clean user interface. Cons A core functionality—syncing Stripe transactions as separate Invoice, Payment, and Fee—was removed after we committed to an annual plan. We were not notified of the change and only found out after our accounting workflow broke. Support took over a month of vague back-and-forth before admitting the feature would not return. Refund request has been “under review” for over 3 months, with no follow-up and no resolution. We're forced to reconcile transactions manually, costing us hundreds of hours. Review Source ANDREY V. CEO Marketing and Advertising Used the software for: 2+ years ### "Must Have for Any Business" October 22, 2025 5.0 Pros Very intuitive and perfect for direct integration and managing the backend bookkeeping. The analytic and tracking features make it a breeze to pass onto accountants, well worth the investment. Cons It may seem overwhelming at first, but once everything is connected it functions like a well oiled machine. Review Source MA Matthew A. Bookkeeper Accounting Used the software for: 1-2 years ### "Great product, Great service" September 4, 2024 5.0 Very smart program and very smart customer service Pros I've been using this program for a few years now and it is very intelligent and saves my business hours of labor. \[sensitive content hidden\] was a great asset in setting up my account and ensuring smart rules were working properly. Highly recommend Cons This program may be difficult to start with however, their staff is very talented at onboarding and ensuring all of your needs are met Review Source RR Rodrigo R. Marketing Manager Retail Used the software for: 6-12 months ### "Amazing Support" October 19, 2021 5.0 Pros Synder has a team that can speak to you instantly via the live chat or you can even request a call/Zoom meeting. Accounting can be very time-sensitive and it has been of crucial importance to have the Synder support team available for me when it is really necessary. Shout out to \[SENSITIVE CONTENT\] for his support and patience in helping me deal with a multi-channel issue regarding Amazon FBA, shopify, and many other platforms. We figured it out after several meetings and he was right there to help along the way. Cons I don't have a lot of cons to share other than the fact that it can be a bit tricky to set up everything perfectly if you have several sales channels. But, the point of this is to stick through it, to set it all up, and then you don't have to worry about accounting headaches down the line. Review Source AL Asher L. IT and Customer Service Manager Consumer Services Used the software for: 1-2 years ### "We love Synder!" January 23, 2024 5.0 Pros We love Synder! We have a small business that holds a lot of daily transactions and syncing them with Quickbooks would be a nightmare manually. Synder has made the automation process smooth and their support team is always available to answer questions. \[sensitive content hidden\] met with us recently due to a payment processor switch and quickly helped us set up everything just like it was before! Cons Nothing so far, we are currently hoping that they expand to other platforms to fully automate everything! Review Source DS DON S. CPA Accounting Used the software for: 6-12 months ### "Synder sync is very powerful and helps sync Stripe and QBO" May 15, 2020 5.0 the sync process is nice and they are dilligent to get the sync right and work with you as a client Pros This is a very good sync app that syncs with Stripe or Square to QBO. I have used it on both platforms with two different companies I do bookwork for. One is about 500 transactions per month from Stripe and the other is about 100 transactions or less. But it is very nice in that the app sync process sets up the customer in QBO that had the sale over in Square or Stripe. You don’t have to do all that legwork. And you can rollback a transactions or cancel the sync at any time or try a sync then roll it back. Very useful. I used the competition and couldn’t get any tech support and gave up and tried this company out and am very pleased. \[SENSITIVE CONTENT HIDDEN\] have been very helpful in helping get my client companies setup and track down problems in the sync process. Highly recommend. Cons took a while to get synced and all setup, client accounts take a while to get configured correctly if you are an accountant providing this service it is a little rough Review Source AG Arryn G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Helps me a ton" October 14, 2021 5.0 Really good customer support (recently \[SENSITIVE CONTENT\] was a big help) and very happy with the software. My only gripe is the price. I don't use nearly the amount of syncs I pay for, so I wish there was a lesser-tier option. Pros It's generally easy to use and works just like it's supposed to. Cons None that I can think of. Fits my needs exactly. Reason for choosing Synder Specific functionality. Review Source EN Enid N. Treasurer, Board of Trustees E-Learning Used the software for: Less than 6 months ### "Intuit should be grateful this company exists" February 12, 2020 5.0 Compared to the desktop version, Quickbooks online is a hot mess. It is probably fabulous for a tiny business or individual entrepreneur. But our online educational non-profit is obviously far too complicated for their programmers. Our transactions are through PayPal, Square, and Stripe. With the online version of Quickbooks - you cannot get a good import from these major providers unless you purchase Synder. At least the programmers at Synder know how to get it done and get it done right. Every question I have asked has been immediately answered with the right information that I needed. The program itself works like a charm. Pros As I told \[SENSITIVE CONTENT HIDDEN\] the last time I asked for his help importing PayPal and Stripe - This service is the only reason I'm not on tranquilizers while trying to work with Quickbooks online. The Synder app is logical, well thought out and works - in other words, everything that Quickbooks online is not. Cons At the moment I'm so grateful it exists I cannot think of a con. Reason for choosing Synder Manual entry for hundreds of transactions would have been faster and easier than the "free" app provided by Quickbooks. Synder simply towers over any other alternative. May they continue to have programmers who obviously understand how things work in the real world of daily business transactions. Review Source MM Michael M. CCO Media Production Used the software for: 6-12 months ### "Great product and fantastic support" July 5, 2021 5.0 Pros This SaaS synchs my Stripe transactions and Quickbooks. It is fast, accurate. And the tech support is excellent. Worked today with \[SENSITIVE CONTENT\] who was knowledge and patient. Really knew his stuff, did not waste anytime as his communications were very clear and actionable. Superb chat support. Cons none, I love Synder. This is fantastic software If you need your QBO to talk to Stripe, this is the stuff to use Review Source Donna S. President Retail Used the software for: Less than 6 months ### "Great option for moving paypal data to quickbooks" June 13, 2019 5.0 We have been using Business Payments for Paypal transactions only at this point. It works without errors and can even back out and re-apply transactions if something goes wrong. Pros Very flexible with many options for how you post transactions. Cons Because it is so customizeable, the settings take alot of thought to set up properly. Review Source JT Jadelyne T. Bookkeeper Accounting Used the software for: I used a free trial ### "Excellent Tool" May 11, 2019 5.0 Absolutely love the ease of use. I had my clients Stripe transactions into QuickBooks Online within minutes. Pros I never even knew a such thing existed. I initially went back and forth between QuickBooks and my clients Stripe account. Once Business Payments was referred to me by a fellow bookkeeper I immediately downloaded it, and I will definitely keep using it for myself and other clients. Cons When I initially downloaded this product for my client, I needed to sync a few months of transactions--exceeding the 50 transaction sync limit. The organization is so small that going forward the 50 transaction limit will suffice, however, just for my initial setup I would have liked to be given a little more. Perhaps a first time user bonus? Review Source AS Annie S. Owner Veterinary Used the software for: Less than 6 months ### "So far, so Great!" April 16, 2020 5.0 I would highly recommend this app and these folks. Outstanding! Pros I switched to Synder from Sync with Square because our business has 20 locations. Synder makes it really easy to link multiple locations, where Sync with Square did not. AND Synder’s customer service is outstanding (especially \[SENSITIVE CONTENT HIDDEN\].) There has always been somebody available to do a chat when I’m stuck on something, and they have been very patient with me – as I am not an accountant and none of this is easy for me. Cons I wish there was another tier for subscription fees. Reason for choosing Synder See above Review Source JB Jennifer B. Owner Accounting Used the software for: 2+ years ### "Great Customer Support!" June 25, 2021 4.0 Pros I'm probably not using this software to the fullest of it's potential, but I find it super valuable for importing Square / Stripe transactions into QBO for three clients. It took a bit to get the set up sorted out, and there have been a few tweaks in the software interface lately that I had to get used to, but overall it's a great product. And, when I do need support, they are a click away! And if they can't get to you right then, someone will call you back. I've had great experience with both \[SENSITIVE CONTENT\] and they always work to resolve my issues. Cons A little bit clunky to set up. Not sure intuitive, but we got it sorted out. Also, new pricing structure might not work for my very small clients. Review Source SK Sarah K. CPA Accounting Used the software for: 6-12 months ### "Great Customer Service" June 5, 2020 5.0 Pros \[SENSITIVE CONTENT HIDDEN\] just saved me hours of work each week. Unbeknownst to me, I had set up the flow in Snyder incorrectly and it was causing me to manually change each Stripe transaction in QBO. \[SENSITIVE CONTENT HIDDEN\] quickly identified and fixed the issue. Cons I am happy with all aspects of the product. Review Source IP Isabelle P. CEO Luxury Goods & Jewelry Used the software for: 6-12 months ### "save time and money" September 8, 2021 5.0 Pros very easy to integrate, this app saves you time and works seamlessly. great customer support. Cons sometimes a bit confusing with the different european VAT rates. Review Source RH Richard H. Owner - Pet Services Veterinary Used the software for: Less than 6 months ### "Seamless!" April 18, 2019 5.0 Chuffed to bits - and I highly recommend this product. Pros Automation. Automation is the name of the game. And with this integration into QuickBooks, what used to be cross-referencing between online banking on the left side of the monitor, with spreadsheets on the right side, with 10 open tabs for Amazon purchases, eBay purchases etc, etc, etc... ...All of this is done in a few clicks. Literally a few clicks. I'm a one-man-band (not literally), so saving time and stress with this type of payments system makes my life a heck of a lot easier. Cons I haven't come across any bumps/issues/whatever yet. Review Source JJ Jeremy J. Business Partner Apparel & Fashion Used the software for: Less than 6 months ### "Great customer support, They actually want to solve your problems" January 21, 2021 5.0 Pros The automated transaction matching and integration with QuickBooks Online save a whole lot of time. Integration was easy and it allows for multiple connections with payment processors and ecommerce platforms. Customer support is fast and they know what they're talking about. Very helpful. \[SENSITIVE CONTENT HIDDEN\] has helped me out more than once and patiently answers any questions and guides me through anything I need. Cons If you've got an existing manual solution it may be hard to swap to this system. It works well with our new business but I couldn't make it work smoothly with our older business which we've been matching manually for a few years. The limited transactions can be annoying if you're just over the 100 transactions a month mark. It feels very expensive especially since it costs more than QBO itself and doubles in price for the 1000 transactions/month tier which is overkill for some small businesses but required during our busy Christmas months. I've had a shipping tax override issue where I've had to manually modify half of my transactions in QBO, I'm expecting this to be fixed in the next couple of weeks with their next update though. 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